Snacks are always pretzels. Why can't you also offer peanuts ?
Only downside was the legroom and seat width, which is always a problem unless I spend more for a premium seat.
I’ve always loved Southwest. No issues at all. I was flying standby and the gate agent was extremely friendly and helpful. Boarding was smooth and I was able to get a window seat in the emergency exit row. Crew was fantastic! They were very professional and accommodating. We had to divert from our destination due to weather but the flight crew kept everyone at ease and informed us of all pertinent information. Excellent flight
Very good. Sad to learn Southwest is going start to charge for bags
Exceptional crew! Friendly and professional. Pleasant attitude and treated everyone with respect.
The flight was promptly on schedule and Southwest delivered everything they promised. No excuses for any shortfalls just 100% ownership of their responsibilities and business. The boarding and seating policy is a complete shambles. What started out as a great idea when Southwest first hit the market has been turned into a disaster due to the lack of integrity in many of the people who fly Southwest and take advantage of Southwest generosity at the expense of their fellow passengers.
Crew was excellent - Plane was fine. Media was good, could use more kid shows; Not a fan of the brownie brittle -- snack could be slightly better.
Left on time and arrived early. Brand new plane and no parts missing. Comfortable seats. The actual Captain spoke prior to the flight and reassured everyone about safety. Crew was so nice and fun. Perfect flight!
Everything went smoothly and the plane wasn’t full. It was delayed though. The delay was increased due to a crew change which was frustrating.
I like the boarding procedure. A bumpy ride, but it couldn't be helped. Please make sure the exit seats are clearly indicated.
From checking to boarding, it was a seamless experience. The service agents were so helpful. The flight crew was so pleasant.
I love Delta the flight attendants were personable and the flight arrived 1/2 earlier thanks expected. All a plus. The gate agent was a bit flustered but even with that I still had a good experience. Her supervisor assisted me.
two hour delay and the Delta representative on the PA system was unable to understand
Very good flight crew and very nice people staff were incredible especially the gate agent
The flight was delayed for about 2 hrs. Other than it, it was good.
My issue was with TSA agents for delta airlines. My luggage got flagged. The agent was going thru another persons first. He took 20 min to go thru hers. I asked them to bring mine closer so I could sit down . They said you can go sit it will be fine. I said I am supposed to keep my eyes on my bags at all times. The agent was meticulously unwrapping 2 gifts that the lady had and then tried to re warp it. He was trying to be kind i get it but 20 min for me to stand watching him do that was ridiculous. It was 6 am and there were a ton of travelers. Mine was flagged for some air packed tea that I bought in Turkey. My previous delta flight and 2 others before didn’t flag it. Consistency would be nice. Also on the flight the window shades were down for take off and landing - I thought that was very odd I thought they had to remain open for take off and landing.
The crew was wonderful and attentive. The seats near exit row were restrictive. Offer healthy snacks please
I was with one of the last zones to board. It was kind of annoying to finally get called to board and my whole section was already on the plane. Clearly they boarded with previous zones. So by the time I got on board, there were no spaces for my luggage above my head. I had to put my luggage 4+ rows behind me, which meant that I had to wait even longer to get off the plane, since I had to wait for those rows to clear the aisle before I could retrieve my luggage and exit the plane. This also held up the plane cleaners, as they couldn't service my row until I cleared it, so they were all standing there waiting for me, while I'm standing there waiting for the other passengers to clear the aisle. Anyways, I wasn't in a rush this time, so I just waited, but I could see that being a problem in the future. Now, I could have checked my luggage, of course, but coincidentally, a friend of mine on the same flight got their luggage damaged (wheel completely knocked off) and was told by the Baggage Attendant in the airport that Delta doesn't "cover wheel damage" on luggage. This was disappointing to hear. I'm glad I didn't check mine through. If it were my luggage, I'd be highly frustrated to hear that. It makes me not want to check my luggage in the future.
Flight boarded and didn’t take off on time. No worjing entertainment or power socket one side of the plane.
Should board from rear to front, and from windows to aisles. That would be faster and more efficient than boarding from front to rear.
HORRIBLE, my initial flight was cancelled, they made me pay $200 extra dollars and that got cancelled as well! After 6 cancellations I decided to get a refund because I needed to get home to my babies. Out of $1000+ dollars they offered me only $40 in refund! Totally unacceptable! The flight that they cancelled I was able to fly it on another airline. I had to spend $400 on one way tickets just to get home! I’m still getting the runaround.
Flight was delayed only slightly before takeoff due to traffic control. However, the flight arrived early to ORD. Good flight. United has been very reliable for me.
Was on time until within 1 hour of flight-how does that happen? Staff very friendly.
Overall a very poor experience - booked premium economy tickets but due to last minute flight delays , all my itinery went for a toss and had to fly economy class with no access to lounge or any compensation by united airlines to make up for the flight delays . i had expected better experience than that from united.
How badly can you screw up baggage claim? We were told to go to baggage claim too for our bags from this flight. Another flights bags were there. They finished up. More bags from a different flight arrived. Our bags did not Finally the baggage claim belt stopped working and and are flight was still listed on the arrivals for that baggage claim 2. And then nothing It turns out that they had been delivered not only the United baggage claim but far away on a Delta baggage claim No I never told us. It was only the people looking around who had been on the flight But I’m sure there was plenty of time for the employees to raffle through the bags and steal whatever they wanted
There was no USB plug in my section of the plane. So I could not charge my phone. Also, there was no screen to watch movie or anything like that. Wish I had known that in advance, I would’ve brought my iPad.
On time take off…US cabins look tired and need of refresh!
The flight attendant handled a situation in which an angry passenger was demanding to use his own supplemental oxygen equipment firmly but graciously.
Onboarding - it would be great to see on the screen what group they were boarding. It was very confusing on who was boarding (even though they called it out) they were not clear and the space to board was strange.
Just a crappy airline. The same every time. You feel you are a cow on a farm. You are being being whipped and pulled.
Trash. Sat on the runway for 40 mins…missed connecting flight because of it now I’m stuck. Thanks…a whole fkn lot.
One day, I do so hope for a gluten free snack! Seems like with the rest of the world FINALLY figuring out what gluten free is, American Airlines would too. Fingers crossed!!
The flight was delayed multiple times, again no fault of American but again the extra cost, for everything makes it feel like a cheap airline! Especially when flights are outrageously expensive already
Pitch was very small. Knees were on the seat back in front of me.
Cancelled and rebooked twice in one day with a drop in seat class. Not good at all.
First, to be fair, the flight was on time and the trip through the air was relatively smooth. But the flight was full, and they were checking carryons. As this process went on, the crew got increasingly rude and overbearing. During the drink service, a young girl (maybe 9) who had gotten up to use the lavatory got stuck behind the cart. At some point, she started feeling fearful and overwhelmed. Passengers noticed this and asked the crew to let her return to her seat. They refused. Then she started crying, and they still refused to move the cart forward to let her sit. The poor girl was trying to be brave and compose herself. The crew handled the situation terribly and with zero grace or decency. That episode, to me, encapsulates AA’s attitude toward its passengers. Disgraceful. The plane itself was cramped and miserable, as usual. There was zero inflight media or entertainment, other than the lane and borderline inappropriate jokes the steward made during the safety briefing. Then, of course, it took the better part of an hour for the checked bags to show up at the carousel. AA is no better than the el cheapo airlines these days and a far, far cry from its former self.
It was okay. I opted to pay for an upgrade to an exit row, but this might’ve been the worst exit row experience I’ve ever had. - The fold out table was janky and didn’t fold out properly. - The seats felt squished together as I was the aisle seat in the group of three, but the guy in the middle felt like he was constantly leaning on me. - Everyone who walked by brushed up against me, or knocked my entertainment screen, to include the food and drink carts. Didn’t get one apology or excuse me. - The community flight tracker screen was right in front of me and was sooooooo bright I could barely catch any sleep on my 13hr flight from Seoul to DFW. Not the best experience at all…
Airlines changed our originally booked flights. Our luggage was completely damaged.
Departure more than an hour later. Conexion/waiting time at the airport was more than 7 hours :(
Overall the flights pretty good. The snacks we’re good and they were plenty of them. Both boarding and deplaning went quickly.
I paid for the upgraded bundle. Was worth it! Great experience round trip!
It was awful everything about it terrible I will never ever ever ride it again
It was awful ....my first time flying on it and I will NEVER fly it again ....everything about it was terrible .....most especially the flight attendants
Crew was kind of grumpy and there was no beverage service at all. Sodas were $4. Disappointing.
There weren't enough employees at check in took awhile to get bags checked. There wasn't a wheel chair for me, I was sent to someone who turns out to work for a different airline, if My flight hadn't been delayed I probably would have missed my flight as it was, by the time I arrived at my gate, they started boarding in about 15 minutes. I don't know who took me to my gate, definitely was not the normal people who take passengers to the gate. I'm guessing she may have been in a management position. I wish I knew her name, she went beyond to help me. With that said everyone was kind, and were doing the best they could. So, I choose to say it was an Adventure, stressful start, but good. In the end went well. The situation was not only difficult for passengers but the employee's.
The staff at the check in counter was so rude. Made you feel Incompetent
Frontier scheduled a 40 minute connection in DEN. What they failed to mention was that they “close the doors” 20 mins prior to departure, which means you only have 20 mins. Not enough time. Possibly against DOT regulations. Filing complaint.
Flight was scheduled at 9:40pm. Got delayed to 10 am, the next day. crazy
On both our outgoing flight and our return flight, Frontier split up our seats. We were two adults and two small children, one an infant. Both flights were only about half full with full rows of empty seats. Yet, the airline split us up. No, we did not spend the extra $40 per person each way to purchase seat assignments ahead of time. But should we have to do this? If so, then the advertised ticket price was $40 off. What makes this even more egregious is that the plane was not full. So, there was no reason for Frontier to split up our group other than to extract an extra $320. A stewardess even had the nerve to tell me “if you want your family to sit together, I recommend that you purchase seat assignments next time.” On a half empty flight? Ridiculous. We will not be flying Frontier again.
I have come to accept Frontier as an absolute no-frills airline, paying for everything I want. A 4.5-hour flight should provide me with a complimentary beverage—rather, $4.9x for a soda. Or a bottle of water ought to be extended at no cost. 4 beers are on the menu, but only 1 type of beer is available (at $9.95). Also, so many restrictions to using a voucher from Barclay‘s Credit Card. Finally, try to reach a live agent for Frontier- impossible!
