Pros: "Efficient once we got going"
Cons: "One of the flight attendants was slurring a lot... and they must not have had much time in between flights because we were 20 min delayed after hearing they had to get food."
Cons: "Seats were uncomfortable"
Pros: "Loved the access to free entertainment on phones, and selection of snacks"
Pros: "Everything was amazing I love united airlines"
Cons: "Nothing everything was perfect"
Cons: "Quick and easy. Great crew."
Pros: "Didn’t make this flight."
Cons: "Didn’t make this flight."
Pros: "New plane"
Cons: "Poor service in first class. Made me feel like I was bothering her"
Cons: "Single-handedly some of the most uncomfortable seats I’ve ever sat in. I’m not sure if there’s any cushion but my rear end was killing me after 2 1/2 hours."
Cons: "Flight delayed over 2 hours & little done to compensate travelers. No in-seat entertainment on a 2.5+ hour flight. I expect this from a budget airline, not United."
Cons: "Small old plane without any entertainment."
Cons: "Boarded in, then boarded out. Told aircraft was not inspected then delayed by ~2 hours due to bolts loose in a wing plate despite brand new aircraft"
Pros: "Absolutely nothing."
Cons: "Getting in so late the rental car offices were closed"
Cons: "Had to download the United app to watch in flight movies. Then it didn't even work. The only thing that would play were the trailers."
Pros: "I was stuck at the airport and needed to get home to see my daughter. She was expecting me to get her from school. I was able to make it there in time due to the fact that I was able to purchase a ticket one hour before my flight left for a price that was much lower than any other airline."
Pros: "The boarding was fast and easy. The crew were friendly and accommodating. The entertainment was bring your own phone, tablet or computer to watch movies over wifi. We could not access our United account so we could not watch the movies, which was lame for a 5 hour flight. The food was also unpleasant as usual. You'd think a multimillion dollar airline could afford to feed people more than drinks and a cookie. What happened to the hospitality of the industry? If you came to my house for 5 hours and I gave you one cookie and a beverage maybe two you would think I was rude or down right cheap."
Cons: "The crew were wonderful. My husband was on a business trip and I was able to sit with him. The staff didn't wake me up and they were generous with the sodas."
Pros: "No one died."
Cons: "The boarding was he'll at best."
Cons: "Too much time taxing at the gate."
Pros: "the personnel were polite and personable and eager to help"
Pros: "At least we didn't crash and die"
Cons: "I've flown with United before, and I've only had nothing but trouble. Decided to give them one last try, since their flights were a few bucks cheaper. Big mistake. They canceled my return flight last minute, and scheduled a new one over 24 hours later. Thus causing me to have to book a hotel last minute, as well as now being AWOL, since my Leave paperwork only lasted until my return date. Had to explain to the chief why I won't be at formation. I'm saving myself the trouble and never flying united again, even if I have to spend more money. United isn't even reimbursing me for the hotel. They basically told me to go f**k myself and file a complaint. They can eat a d**k."
Pros: "I MISSED IT BECAUSE UNITED DELAYED MY FLIGHT"
Cons: "UNITED DELAYED MY FLIGHT TO SAN FRANCISCO SO I HAVE NO IDEA."
Pros: "good entertainment through the united app"
Pros: "No delays on take off ,"
Cons: "Seating no leg room if your a tall person"
Pros: "We were told that this was due to the weather at destination ( Newark) but the weather in Newark was fine. Hence, not sure if it is the airline ( United) or the air traffic controllers that caused the delay. United blamed the controllers. The Captain was very courteous apologizing many times for the delay ."
Pros: "Being up in the sky so cool."
Pros: "Wheelchair service was so helpful for my mother."
Cons: "Over an hour mechanical delay at ALB. We barely made it to our connection. Pretty tense considering I was with an elderly confused mother who would not have dealt well with a delay from Newark to Denver."
Cons: "Don't lie to customers and tell us there is a 10 minutes delay, when we can all see that the plane we're supposed to leave on hasn't even arrived yet. Give us honest delay times so that we can make choices about using the bathroom, getting a bite to eat or stretching our legs."
Pros: "The entertainment selection was way better than ANA. They had a huge movie selection. The boarding process was smooth and crew was very nice ans polite for a change. I flew from Tokyo to Houston on United"
Cons: "The leg space in economy is really bad. It feels very congested specially if you are little tall. Also United need retire their current fleet of planes. They are very old and most of planes look past their glory days."
Pros: "They were kind enough to hold the flight as it was the only one today to Tucson!!"
Pros: "My son was under 18 and was flying alone. He missed flight because boarding was complete and he was 5 min late. His next flight was delayed and he didn't get back to Tucson untill 9 p.m. I, parent did not get to escort child to the gate because my pass did not have fast pass stamp. Very poor experience and airport staff was not helpful."
Pros: "The crew were nice and even if they were stressed didn't show it one bit."
Cons: "With a flight based out of Denver, I'd have expected you to be a LITTLE more prepared for the inclement weather, and not be delayed over 12 hours with thousands of other people."
Pros: "Crew professional, a little bag of snacks and one cup of beverage so nothing outstanding, but then again nothing substandard than anyone else does nowadays. This flight arrived and departed right on time, as all of United flights did for me and right near Thanksgiving travel time too."
Cons: "Flight attendant took forever to bring me water."
Cons: "A baggage cart rammed the plane, which damaged something which could not be repaired there at the gate. New, delayed, flight had smaller capacity than the original flight, and I was bumped off the flight. Did not get to my destination until 24 hours later."
Pros: "The only thing that was enjoyable was the economy plus seat that I was in."
Cons: "On the flight from Tucson to Houston we experienced United's personal entertainment where you could use your iPad to watch movies. On the reverse flight, this flight that I'm reviewing, this amenity was not offered. As far as boring goes, the TSA in Houston was rude in the boarding sign said pre-boarding only so we were waiting and I almost missed the flight because the sign never changed."
Pros: "The email updates on flight gates."
Pros: "Flight crew were very nice"
Pros: "The flights were on time and very professional ."
Pros: "The variety of things to do while I waited to board."
Cons: "There was nothing I did not like."
Cons: "This flight is notoriously late."
Pros: "Crew was friendly and got us to our destination safely."
Cons: "Flight was delayed and boarding gate changed."
Pros: "The flight crew was very friendly and polite. Brought the drink cart around a couple times to make sure everyone was satisfied beverage wise."
Cons: "With it being a smaller plane there wasn't a whole lot of room for a 6'3" guy to sit comfortably for a long stretch. Although understandable for the size of plane it was my only dislike of the flight so overall a very good job."
Pros: "Average to great flight experience. Boarding seemed quicker with their group signs for everyone to line up at."
Cons: "No complaints."
Pros: "Very smooth from boarding to landing"
Pros: "Communication between crew and passengers"
Pros: "I like how I made it to my destination even after a huge blizzard in Denver."
Cons: "We were really delayed while on the air plane and the seats were not as comfortable as before. I understand that the delay is not the crews fault but actually DIA, but it was my least favorite part of the trip because it made me late to an appointment in Tucson."
Pros: "The crew -- friendly and informative."
Cons: "Very uncomfortable."
Cons: "no inflight entertainment."
Cons: "Flight was delayed multiple timess"
Pros: "Nice terminal"
Cons: "Late on all flights, staff bored and unconcerned in San Francisco. United is off my carrier list for future travel."
Pros: "That alone is a compliment these days. Flying is just not fun any more. When I get where I'm going on time, that's about all I expect."