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Pros: "Comfortable seat"
Cons: "There wasn’t much for social distancing. Was kind of disappointed."

Pros: "Smooth and easy flight."

Cons: "Transfer from international (T5) to T1 at O'Hare is very unpleasant..Generally O'Hare is a terrible airport."

Pros: "I thought it was awesome to see the crew assist with holding babies so parents could get a little respite on the flight."

Pros: "Smooth landing!"
Cons: "Late 30”"

Cons: "1 hour late"

Pros: "Still made it home on schedule."
Cons: "Delays. Original schedule from SFO to MSP was changed without alternatives."

Cons: "Lost my bags..."

Pros: "I appreciated that the airline put us up in a hotel, gave us vouchers for food and bumped us to first class, however not all of us even got on this plane. My wife is on standby while my daughter and her friend go with me at 6:20 AM, my work de is scheduled for 7:45 flight. We’ll see but I’m not holding my breath."
Cons: "See above..."

Pros: "Standard beverage and small snack service"

Cons: "It was delayed due to my earlier trip but united tried to get me a connection which was atleaogood. The overall trip was 24 hours and due to all these delays my trip took 31 hours."

Cons: "The flight was late, which I realize isn't any one person's fault, but it was annoying. We were actually taxiing almost as long as we were in the air! The part that was really frustrating was that my infant's car seat was damaged, but United refused to acknowledge that they did it because it hadn't been something severe like being run over by a forklift. The good news is that I now know to avoid flying United."

Pros: "Takeoff and landing were so smooth they were nearly imperceptible."

Pros: "N/a"
Cons: "N/a"

Pros: "Temp was comfortable, not freezing cold like on other flights I experienced"

Cons: "The delay!!"

Pros: "Was clean and nice"
Cons: "Everything was good"

Pros: "Snack, mints"

Pros: "I booked the basic economy and I was pleased that I had a row to myself. I was nervous it was going to be a tight flight because of the smaller plane. Also I enjoyed the onboard movies available on our personal devices."

Cons: "I wish I knew I couldn't bring my carry on with me!!! United is always finding ways to screw the passenger's experience. I have a wedding to go to and needed my small duffle carry on with me and because I got a "basic economy" ticket, this was not possible. Some forewarning of this insanity would have been helpful! Really so annoyed!"

Pros: "NOTHING"
Cons: "EVERYTHING~"

Cons: "Many delays I can't believe you're making people pay now $25 to check Carry on bags. That makes me want to use Delta every single time"

Cons: "That no one told me about the mandatory $25 luggage fee even for a carry-on bag. Very dissatisfied."

Pros: "Their waffle cookie is the best 'freebie' in the air. I also liked the access to the wifi for entertainment on my own device."

Pros: "Fastnees off the trip"
Cons: "No leg room"

Pros: "Nothing"
Cons: "Changing my seat... my was flight delayed to San Francisco from Chicago, I called united and nothing was ever done!! not a good experience with united!"

Pros: "I survived."
Cons: "Just before takeoff we had to abort and the crew slammed on the brakes. It was entirely frightening. We sat on the runway for a long time after that while the crew did not have clear answers for what was happening or why. Several things happened while we were on that plane that were unnerving for the passengers. So much so that at least one passenger threw up. Very scary. We did end up taking that plane on to our destination two hours later, but it was the worst flight experience of my life."

Cons: "Great"

Cons: "No entertainment at all"

Cons: "It was delayed"

Pros: "Email alerts, day before check in, efficient and friendly boarding experience."
Cons: "Tight seating, sat next to bathrooms."

Cons: "It was a 3 hr. flight. They gave us no food, just a small bag a snack mix. I asked for tomato juice to drink and I asked if I could keep the can and the flight attendant said NO, because someone else may want tomato juice. UNITED is out on my list of airlines,"

Cons: "See above."

Pros: "I had long waiting time for my flight from ORD and asked at stall if i can get early flight and the person at desk checked the system and get me early flight with no charge in cooperative and helpful manner with smiley gesture ."

Pros: "Liked the leg room. Flights were on time"
Cons: "Glass of soda with more ice than soda kinda sucked."

Pros: "Same as above"
Cons: "Same as above"

Pros: "Everything went smoothly and quickly, (e.g. check in, baggage, seat and storage) Staff were helpful and friendly."

Pros: "Same as above"
Cons: "Same as above"

Pros: "Was given a couple of blankets that I asked for. Everyone was very professional. Very accommodating."

Pros: "How a passenger emergency was handled. We were kept very well informed"

Pros: "The landing was not good as we had turbulance. Other than that, everything was good."

Pros: "The staff on the plane were very good."
Cons: "The flight was oversold which apparently gave the employee at the gate a reason to be rude. Also the plane was freezing. People were pulling out blankets and covering themselves with anything available."

Pros: "Staff was very pleasant"
Cons: "We booked together, but did not get seated together. What is up with that???"

Pros: "Economy plus was worth the extra $25."

Cons: "No wifi. No movie."

Pros: "Direct flight"
Cons: "Very late"

Pros: "Newer plane. Very nice staff"
Cons: "Floor around seat was dirty. Lot of exaggerated braking. Suggested a new pilot perhaps?"

Pros: "The price was great"
Cons: "The inability to choose a seat without paying a premium price left me in the last row without a reclining seat. I'm 6'3" and those seats should be considered torture"

Pros: "The boarding process was on time."
Cons: "N/A"