Beverage choices and presentation were good. Service very good.
My choice of food was not available and very limited alternatives to what I selected. More snack choices could be offered
No one to assist my friends enter the plane. No one to help with hauling minor carryon baggage up the outdoor staircase. Very difficult and no offer at all for anyone in a party of six to help. No lift and no one offered assistance in business class to help at all.once on the plane service was outstanding. Passengers in 70s and 80’s and no knowledge of the need to to climb stairs and without any assistance. Attendants watched the elderly struggle.
The tickets were a great price, the staff was great, the entertainment selection was great, and overall I'd give the experience an A-
The food wasn't good and it was really hard to request the vegetarian option.
I liked the service from the cabin crew
I hate that I couldn’t use my phone on airplane mode. What’s up with that? I’m not a fan of Airbus. Boeing aircraft are superior
we were on time and it was cheap-ish
customer service is non-existent, crew speaks poor english, seats are kid-size and so are meal servings, entertainment sound system was awful, and transit hotel staff was unhelpful/rude
Checking in was simple with no problems. They made the process easy. Very courteous!
My United connecting flight was delayed. I rushed to arrive at the gate prior to the departure time to be told the plane had left early and I had been rescheduled to the next morning at 7am. However, there were no vouchers available for me to stay in a hotel or get food. So, I was able to get a flight on American that got me home the same night. By the way, the American flight was delaying takeoff to wait for passengers who had been delayed on their connecting flights.
Stink in the plane
The crew wasn’t nice at all The food was bad
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