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Pros: "The check-in kiosk was easy to use."
Cons: "Better bag drop process, smoother boarding process, and friendlier staff."

Pros: "Amazing crew. Everyone from Bag check in thru baggage claim were courteous and attentive."

Pros: "Very smooth flight, attendents were friendly and helpful"

Pros: "Quick, efficient"
Cons: "Wider seats"

Pros: "Lots of leg room"
Cons: "on-time departure"

Pros: "Great crew"
Cons: "At ponta delgada and my bags are no where to be found"

Pros: "Great legroom"
Cons: "A crew member apparently thought I wasn’t throwing my trash away quickly enough, so he very roughly reached through my legs to get it. It was super inappropriate and made me feel really uncomfortable. He should be reprimanded. Makes me feel unsafe flying on Alaska."

Pros: "The flight itself was great. Friendly crew, comfortable for a short flight. Timely departure and arrival."
Cons: "Schedule change. Flight was cancelled and replaced with one 3 hrs earlie, which strained my schedule quite a bit."

Pros: "Comfort"
Cons: "Better snacks"

Pros: "Hand luggage wasn’t fussed over"
Cons: "Most seats didn’t recline properly. Wireless/entetaimebt and charging weren’t working."

Cons: "No USB charger outlets in seats"

Pros: "All the teem all the services"
Cons: "none"

Pros: "Nice flight attendants"
Cons: "45 minute delay pilot said it was because a lot of planes fly into Seattle. The plane was obviously late coming into San diego. 3 day old tuna can smell in airplane. No food. I hate this airlines."

Pros: "Our Captain was something else... he took the time to be present with us while the crew got ready. He knew he had time and really did a great job of helping extol the virtues of Alaska. Then on the flight the crew - stewards and stewardesses - were very attentive and professional also keeping a friendly, welcoming attitude."
Cons: "Lack of food choices for premium and the realityn1st class is always booked and being an MVP doesn’t gain us much"

Pros: "Not much"
Cons: "Just about everything"

Cons: "Flught was delayed for 2 hours"

Pros: "Enough room for my legs"
Cons: "No head phones! Maybe offer while waiting before boarding!"

Pros: "No delays , friendly staff"
Cons: "Everything was good"

Pros: "I enjoy flying on Alaska Airlines and this flight confirmed why I fly Alaska. Check in was a breeze, flight attendants were attentive, food was delicious. Easy trip across the country."

Cons: "It would be great if there was power outlets for notebook on board/"

Pros: "Free baggage check and upgraded to "Premium" class was an awesome surprise!"
Cons: "N/A"

Pros: "Great flight all around"

Cons: "Seat backs have very little padding."

Pros: "Crew was friendly and on point with meal/beverage service."
Cons: "Boarding process could be better communicated. Hard to hear announcements."

Pros: "n/a"
Cons: "n/a"

Pros: "No extra charge for the exit row, timely departure and arrival. Orderly boarding process and a very friendly crew."
Cons: "Nothing."

Cons: "Was placed on Stand by until the very end and everyone else had boarded. Kids (ages 9 and 4) were all separated from us and each other. Tix bought 6 months in advance, no excuses. Best they could they could do was get me on and next to the 4 year. Dad and 9 year old separated. Get on the he flight and the wifi is down so no on fl Got entertainment. Just really bad all the way around."

Pros: "Board the rear of the plane first. Why does no other Airline realize that is the logical thing to do?"
Cons: "No movies/entertainment unless you want to pay for a tablet. No Wifi for Android users."

Pros: "Crew was super friendly and funny!!"

Pros: "Service"
Cons: "Nothing"

Pros: "Great service"

Pros: "great"

Pros: "boarding and disembark were good for premier as was seating comfort"
Cons: "There is no substitute for a wide body aircraft"

Pros: "Delayed BC of Pilots schedule, boarded the knowing the pilots weren't even there yet waited 30 mins for pilots with no air-conditioning til the stewards called someone to turn on air... finally checking the plane and during that found there was something wrong with waited an extra 45 mins til we finally took out ...were supposed to arrive in Newark at 5:55 pm did land til 7:15pm that messed up my pick and the schedule"

Pros: "Cancelled"
Cons: "Cancelled"

Pros: "Very good flight and service. Seats are standard not the mini seats that some airlines expect a 6 ft person to squeeze in. I would definetly fly them again."

Pros: "Everything. Friendly crew, smooth flight, on fine, actually early."
Cons: "Wine selection, but you can't complain when it's free!"

Pros: "Alll"

Cons: "No window in our aisle (that would have been helpful info when choosing a seat), a flight attendant who used her hips to clear the aisle way too many times on my shoulder and the many crying babies got old really fast."

Pros: "Flight was smooth for most of it. Free Mai tai at the end was a bonus!"
Cons: "It may have been because I was next to an engine... :) but I couldn't hear them on the speaker. I missed all the announcements."

Pros: "The guy that checked us into our flight was very nice and very helpful. He had a great attitude, better than most airlines I've flown."
Cons: "Not impressed. The flight was way oversold and people were practically being begged to bump to a later flight. My girlfriend and I had a short layover and deliberetly purchased seats near the front of the airplane in order to get off quicker and catch our layover. When I checked in online I noticed that our seats were not only changed to the complete rear of the airplane, but we were separated as well. When we got to our final destination our luggage did not make it with us."

Pros: "Efficient, friendly service"

Pros: "Professional. Bumpy ride expected this time of year in the Northwest."

Pros: "Quick awesome flight. Great price."

Pros: "Flight was fine. Had a 2 1/2 hr delay because of a radio malfunction"

Pros: "Quiet comfortable flight. Everyone boarded quickly and we actually were able to take off early. The pilot was informative and the staff was very friendly and quick to help with my carry on. Thank you!"

Pros: "Flight was on time, boarding was efficient. Drink and snack service were quick."
Cons: "Flight attendants did a poor job helping passengers find room to store their baggage which led to a lot of disarray. One flight attendant in particular had attitude with a couple customers."

Pros: "It went smoothiy"

Pros: "The staff was nice and friendly and the food was pretty good"
Cons: "Portions were very small. Flight attendant did not check on us too much. My husband had to push the call button a few times to refill his drink. I was feeezing and there were no blankets."

Pros: "Nothing"
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), United rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the United service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I fly United for work quite frequently and have never experienced such horrendous service and lack of basic human compassion. I am flat out disgusted by United and will not be using them again, for personal travel or work related trips, because of this horrendous experience."

Cons: "Delayed flight due to "low air in tire" made me miss my connection to Iceland and ruined my very expensive vacation."

Pros: "The layover in Denver worked out perfectly - no long wait. The United entertainment availability. Friendliness of crew. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No screens for United entertainment so you had to use cell phone, but this eats battery and no power in our zone"

Cons: "2-1/2 hour delay due to poor maintenance"

Cons: "Seats in economy were cramped! Chair barely leaned back at all. Woke up with a sore neck. Cabin was freezing!"

Pros: "The flight attendant was trying to be accommodating. I and other passsengers bumped our heads when getting into seats. Can we say SMALL plane?"

Pros: "The crew"
Cons: "The seats r too small"

Cons: "I missed my flight due to a nonsense delay from Charlotte. Arrived at the gate 1 minute after scheduled take off and the plane was gone. Not even an attempt to waiting as I ran, 5 months pregnant, through the airport. I was rebooked to arrive in Las Vegas at midnight. 12 hours after the original time. I bought a flight from Southwest. I will never fly united again"

Cons: "No food no entertainment. It's a sad change from how United used to be"

Pros: "On-time departure and courteous crew. Smooth flying on this leg of our trip."
Cons: "I don't have any major complaints about this flight."

Pros: "The crew were polite and friendly."
Cons: "A cookie was the only snack on a more than 3 hour flight."

Pros: "good entertainment through the united app"

Pros: "Nothing"
Cons: "That my flight got delayed in Denver over an hour and I missed my flight from LA to BJX because of that. I was suppose to land in BJX At 6am on Friday April 28th for a family emergency and now my next flight isn't till 1pm! This is the worst flight experience I have ever had in my life. Never in my life will I ever fly with united again. My plans got ruined, I was forced to sleep on the cold dirty floor of LAX. This cost me a lot of time and money, and I am upset about it. I will tell all my peers about this horrible experience and encourage them to never fly with united ever again. I do expect some sort of compensation over this horrible experience."

Pros: "On time from Checking In and Departure"

Pros: "Nothing was positive"
Cons: "Whole experience was terrible"

Pros: "Phone charger at every seat"
Cons: "Earphones for movie did not work"

Cons: "Very late."

Cons: "Boarding by zones causes passengers to have to stand longer while waiting to board, inconveniences them by having passengers seated in window and middle seats often arrive after the passenger in the aisle seat, and slows down the entire process because passengers settling into the front part of the plane frequently board and stow luggage while those seated in the back queue up behind them. Compared to boarding by row, the entire process is now one lengthy mess."

Cons: "My flight was ten hours late and no accommodations were provided. 40% off tickets to hotels and no way to get to them."

Pros: "I liked the power outlets that were available, as well as the USB! I have trouble sleeping on flights, but the great options for the in flight entertainment made it more than bearable. I will always choose to fly United now."

Cons: "Very bumpy ride....but I realize that can't be helped"

Pros: "Nothing is good about united."
Cons: "Had to fly into Memphis instead of Nashville in order to make my event. United didn't even help me do it, I figured it out myself . Asked for a refund and they gave me $3. Had to drive 4 hours and rent a car for $75 just to make my event on time that I had planned months ago. United is a terrible airline and I will never fly with them again."

Pros: "Amazing plane with great features! Incredible staff!"
Cons: "Bathrooms should be bigger"

Cons: "Delayed and got downgraded"

Cons: "Upon approach we were suddenly deverted to Seattle. I had a few issues. Number one you could not hear the pilot so that made it worse. The lack of communication was horrible. I have been on flights when there has been clarity given a change in plans but this was bad. We sat at the gate for an hour and a half, again no real communication, the fligh attendant t hope was joking when he said there was a half a bottle left for the whole plane...much later we were served water. Announcements were made but no clarity. We were told to collect baggage at number 2. Get a voucher for a hotel. After deplann9ng about 25 of us stood in line at the customer service desk where there were two staff working slowly. Then after an hour they announced we were in the wrong place, couldn't that have been explained earlier? Once we made our way out of the terminal to the ticket count the line was all the way down the hall. still with little info we waited. We landed at the alternate airport at 945, at 130am I had my vouchers, the food not useful until the following day, the hotels were full, no one picked up the phone for the shuttle bus to the hotels. I finally elected to sleep at the airport on a bench. We had actually all been reassigned a flight on our same plane. So I am not sure why we had to wait in line all that time. Our bags were not removed from the plane an irritated baggage claim attendant told me. It was a mess. The flight the next morning was fine, short, without problems for me. united needs to work on its communications. It would have been helpful to have someone out side running the line giving out info. And at customer service they should have been paying attention to their line. Would have been helpful."

Pros: "nice flight attendancts"

Pros: "Good crew, smooth flying, on-time"
Cons: "Crowded"

Pros: "There was a lot of space and a quick departure."
Cons: "When we got to LA event though we were early we had to wait. I know its not the airlines fault but it sucked."

Pros: "The crew was very kind to everyone and it was a very pleasant flight!"

Pros: "Crew was great"
Cons: "Aircraft interior is dated."

Pros: "Hard working efficient crew. On time; a pleasant flight. Excellent flight attendant who covered all requests on her own."
Cons: "No problems"

Cons: "The plane temperature was ice cold and I was miserable the entire flight home"

Cons: "Nothing"

Pros: "The kindness of the staff."
Cons: "Having to go back to Denver because of a storm-in Omaha."

Pros: "I"
Cons: "I think United is improving constently"

Cons: "Seats are not comfortable and no leg room"

Cons: "Crew was not particularly friendly. One man was brusque when I asked for water to fill my small bottle. Rare since most crew members I've experienced have been very pleasant. Snacks were pretty paltry. Ned to serve some biscotti."

Pros: "Everything went smoothly, and that's really all that matters. The crew was great."
Cons: "Don't know why we have to pay for entertainment. It used to be free."

Pros: "I liked the flight attendants that they were courteous and helpful"
Cons: "I am a fearful flyer and that is putting it mildly. I didn't like that the pilot didn't introduce himself and talk to us about the flight."

Pros: "Crew nice and friendly."
Cons: "Free in-flight entertainment should be offered on all flights of 2+ hours through the United app. Had a family with young kids next to me who would have benefited from it (I saw the father trying to connect to it through the app), and overall it would make the flight a much more pleasant experience. After boarding a full hour later than what was originally said, it would have been nice to kick back with a movie for the flight."

Cons: "Horrible flight delayed an hour and the. Waiting an hour for my bag to learn it didn't make flight even tho I was at ther airport 2 hours before flight left. They said couldn't deliver it until the next day so had to go back to the airport to get my bag! Horrible experience !"

Pros: "People at desk in Chicago very helpful"
Cons: "Terrible communication about flight info caused us to miss a flight. Limited desk hours made it a painful experience. I will never fly with Aer Lingus again!"

Cons: "On April 15 we flew from Sacramento to Basel, via Los Angeles and Munich. We did exactly what we were told re reserving seats. We were told to call 23 hrs. in advance to reserve seats. When we tried to follow directions, we were not able to check in. Without checking in, we could not reserve seats. After numerous phone calls, to various numbers, we were not able to check in or reserve seats. By continuing to ask questions, to try and understand, we were told we were "under airport control". This was an "at random" situation and online check in was not available. Only 5 minutes earlier, we were still being instructed to check in online! We had never heard of this. I contacted a neighbor, who flies often internationally and within the U.S. He said it had happened to him once. He agreed that driving to the airport in Sacramento was a wise decision. This is not what we wanted to be doing 1 day before departure. At Sacramento we found a kind gentleman who saw our dilemma and checked us in as a favor. We saw assigned seats. He suggested we request to improve our seats the following travel day. It was a very challenging morning. As I tried to improve our seating the following day I was told, by airport staff, that this happened because we booked through Kayak? Rather with an attitude that we should have booked differently. This was a vacation we had looked forward to for years. I worked hard at not letting this difficult start damage my trip. Upon arrival in Amsterdam, I tried to learn more, to prevent a similar situation on the way home."

Pros: "Love the free tv/movies with the United App. That was great!"

Pros: "I liked how the flight attendants treat people in this flight. Thank you all."
Cons: "N/A"

Pros: "As above"
Cons: "As above"

Pros: "Good flight attendants"
Cons: "Small seats"

Pros: "Great Entertainment choices"
Cons: "One flight attendant seemed to be annoyed by most people. I am allergic to onions, so I was not able to eat any food provided."

Cons: "Delayed 3 times. United is known for delays, everyone jokes about United delays!"

Pros: "crew personable"
Cons: "Wifi didn't work"