Both of my planes were delayed which is less than ideal but it's alright, unsurprising with very small flights.
If the flight from Seattle to Eugene hadn’t been delayed for mechanical reasons we never would have made it. 45 minutes is not enough time to deplane and get clear across a big airport like SeaTac.
I still in San Francisco😡the flight has delay and lm not sure l can back to Seattle or not😡lm here from 7.30pm and still waiting😡 l never will use of Kayak.
perfect flight!! couldn't have been better unless it was free!
the planes were beautiful!! crew was outstanding...flight on time and baggage was quick... can't think of ANYTHING that could have been better. thanks for a great trip!!
This was a smooth ride all the way with plenty of space in main cabin for my 6 foot frame over 5.5 hours. The stewards were pleasant and attentive. We bought the tapas box which proved to adequate for us on this flight. It was pretty hard to find restaurant food to go that is vegan for us in Kona Airport so buying this helped lots.
My wife and I had seats next to each other, but when our boarding passes were printed, British Airways had moved me away from her and refused to fix it. We tried to fix it at the boarding gate and were just told flatly "no". Never again.
Terrible. We were bumped off our flight to another and weren't sent notice until we were on our prior flight. We got home four hours later and the airline couldn't have cared less.
Continuously changing delayed departure time. Too much waiting for a short flight. Driving would have been faster.
Great, but their check-in sinage is not clear and wastes folks' time.
The food options were limited and very specific. Some type of entertainment option for a 4.5 hour flight would have been nice.
Flight was smooth and comfortable. We were able to check a bag at counter due to full flight and boarded with an earlier group. We were there very early and didn’t hear the gate change just noticed our flight was no longer displayed st the gate. There were two other flights with gate shuffles - may be unavoidable but not desirable. First time I had to print my own luggage tag and attach at arrival. Not a fan of that process.
The crew was EXTREMELY helpful And sweet and the flight was smooth!
I received an email from Kayak with confirmation number for Hawaiian and another for Alaska. I received emails from Kayak for both my outbound and return flight to say "time to check in." Despite trying each number (Hawaiian and Alaska), I could not check in for outbound or return. It was then confusing at the airport - I hda "no place to go" to figure out how to check in. All the kiosks are marked "scan bag,etc." I wandered around with no agent to talk to. That was a bit stressful. Either Kayak, or airline, needed better communication on what to expect and to do.
Everything was great and smooth. Given the short flight there was no entertainment but the rating does not give this option. My first flight with Hawaiian was a success all around.
When I purchased my ticket, it said i was flying with Hawaii airlines. Which is now operated by Alaska. Naturally I went to check in with Hawaii airlines once at the airport. However, there was no one at the desk until 7 am and their kiosk couldn’t find my tickets. I went over to Alaska and they said they couldn’t help me and to wait for Hawaii. My flight left at 7:15 so I didn’t have time to wait. They even told me to ask United which was next to the Hawaii desk what time Hawaii opened. I called the Hawaii airlines number and the operator told me to ask Alaska for help since my flight was operated by Alaska. So I went back and almost got brushed off again and sent to Hawaii. The Alaska desk attendant told me to check in at their kiosk but it didn’t work. I ran over to an older lady who was helping check bags and asked for help printing my boarding passes. Thankful she was able to do it right away! This whole debacle took a little over an hour. I wish there was better communication and knowledge between the two airlines because it could have been easily handled if everyone between the two airlines was on the same page. Once I ran through the airport to get to my gate, we were greeted with a smile and they seemed glad we made our flight! We were the last to board and barely made it. After the headache our flight was great! No complaints there.
Biggest issue: awfully narrow seats, + not a lot of leg room. Other than that, everything was good. Cabin crew seemed like very nice people.
The Kayak confirmation number did not work for checking in the day before. I checked in at 8.30 using my ticket number. When I arrived at the airport, I was informed that the flight was overbooked, and since I had checked in late, I did not have a seat. The Next flight was not until ten PM. I called my wife, who had been taking care of our kids all weekend, and she was upset, calling me a liar and telling me to stay in SD. It turned my weekend getaway into a nightmare! I blame the Kayak website and will not book flights using your app in the future.
comfortable but the food is horrible. I have flown Hawaiian several times now and no matter what they say the food is its the same squashed bread with melted goop inside. Tastes fake and isnt what they represent, its quite nasty. What happend to real food? And there is NO entertainment!! so not sure why they are asking for a review on that.
Good and friendly staff. Nicely enjoyed the complimentary drink and snack.
I knew going into this that Frontier, being a low cost carrier, would be pretty bare bones and charge for most extras but this was made up for by the fact that the airplane was a reasonably new Airbus, every employee was great and best of all, Everett Washington is an amazing airport - thanks Frontier for flying there!!!
i was unable to check in the flight. refund requested
It was well done. It was my first time flying with them and I was nervous b/c I have heard of many cancelled and/or delray flights. Everything went smoothly.
Just know that everything, and I mean everything is “ala cart”. 60$ just to put something in the overhead bin. I will never fly Frontier again nor do I recommend them to anyone else.
The single worst check in experience I could imagine. I’ll never do any business with Frontier or any affiliated company
Too many extra fees, uncomfortable, little leg room. Will not recommend this airline.
Everyone seemed to be in zone 1 for boarding. Maybe break it up a little. Otherwise, smooth flight.
Frontier is the Walmart of airlines. Frontier has removed adjustability and comfort from their seats to make the flight lighter and save gas. This makes it impossible to sleep on their flights. Their customer service is abysmal. Once, I bought a drink on the plane, and they swiped my credit card on the plane to pay for it. Then I got three weeks of daily notices from my bank telling me they tried to charge the wrong card number over and over again. I tried to call them, but they removed the ability to actually talk to someone that can resolve such a problem from their company to cut corners. The only way to talk to someone in person is to go to the check-in counter at the airport (40 minutes drive from my house). Eventually their system gave up on trying to charge the card, after 21 days of repeated tries. They don't pad their prices even a little to handle customer service issues like missed flights. They also have a blanket policy preventing helping you reschedule a missed flight if their system says you "cancelled" your own flight online. This is a major problem because their website is broken on mobile devices, the only web browser you have at the airport when their gate staff tell you that you have to reschedule your own missed flight online because they can't help you. I tried to reschedule my flight on my android device and instead, their website crashed and "cancelled" my missed flight. When I got to the counter, the agent argued with me for 5 minutes insisting that I intentionally cancelled my own flight (implying I had to buy another flight). She missed the point: the problem was that I could not buy another flight because their website is broken. I left to avoid more conflict with the "customer service" agent. I tried to redress my issue with their only other "customer service" chanel available: the contact form on their website. The response I got was more of the same: you cancelled your own flight, according to our website / computer records, therefore we won't help you. I was trying to explain the problem with their broken website that cost me hundreds of dollars by crashing / malfunctioning and resulting in a cancelled flight, but they only had deaf ears for this problem. Worst customer service I have ever experienced. I will never buy another Frontier flight again, because it is a risky, painful move that I will likely regret often.
I think Frontier was very good at communication. Their app worked very well. Loading was great and the flight was nice and easy.
This airline sucks. They offer low rates then charge you for everything, the app does not work well, the seats are the most uncomfortable. Maintenance issues on the flight, and you still have to sit through their credit card commercials. People are nice enough but does not make up for overall poor experience.
