Cheapest flight | $1,550 |
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Terrible. Unfriendly, couldn’t care less crew. Left lights on entire time for 10 hour flight Departed at 5pm local time. Captain made one announcement entire time. No information given and clearly not interested in letting anyone sleep with lights up. Food served was poor. Entertainment was poor. No WiFi choices on screen backs was dated and cheap. Seats and amenities were dated and barren. Hawaiian used to get by on their service/aloha, but that’s been out the window. Even for local interisland I fly only southwest as they are far superior. Very disappoint in Hawaiian and this flight.
Terrible. Unfriendly, couldn’t care less crew. Left lights on entire time for 10 hour flight Departed at 5pm local time. Captain made one announcement entire time. No information given and clearly not interested in letting anyone sleep with lights up. Food served was poor. Entertainment was poor. No WiFi choices on screen backs was dated and cheap. Seats and amenities were dated and barren. Hawaiian used to get by on their service/aloha, but that’s been out the window. Even for local interisland I fly only southwest as they are far superior. Very disappoint in Hawaiian and this flight.
Seats on second leg from Hawaii to Tokyo would not recline. 9 hrs is long in total upright position.
Apparently the computer systems were down, so I wasn’t able to check in 24 hours in advance, despite multiple times on the app, the website, and by calling. Then I arrived at the airport and wasn’t assigned a seat right away. I had to wait until I was at the gate and waited about another hour for an agent. She was nice to give me a “free upgrade.“.
One hour delay. No Wi-Fi. Old aircraft. Nasty food
The crew worked to help us find standby seats and we were able to arrive at our destination early which was great. Only drawback is airport at Kona which is in need of update - waiting at gate passengers exposed to jet fumes, there’s only one restaurant with minimal choices, etc
Increased effort to keep family members (purchasing multiple tickets in the same transaction) sitting together. Additionally, when faced with choosing seats at the automated check-in kiosk, only exit row seats charging an additional $9 were available, but if you decline to choose seats, it picks seats that are NOT exit row. How does that work, Hawaiian?
It was wonderful. I have never flown Hawaiian Airlines, but I would definitely do it again. They were wonderful.
Check in process is a joke. When are they going to join the rest of the world and let you check in on your phone.
Workers need better attitudes. The check-in staff in Maui was very rude.
Zero leg room. No entertainment screen. USB ports which are way outdated. The plane landed and stopped in the domestic terminal and we had to go to the international terminal to find our luggage.