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They should have offered the headsets for sale so we could watch the entertainment. Our earbuds did not work. I thought they just did not have them. But then I called Hawaiian after and found out they were available for purchase

Loved free internet connectivity for email, text and web browsing. Entertainment setup was not intuitive and I didn’t bother trying to figure it out. Left on time and arrived on time. Plane was fine.extra legroom seat was a plus but seat cushiness was lacking

Transferring from International to Domestic/Mainland was a PITA; Hawaiian could not handle the rebooking of bags quickly after customs, etc. Eventually took it over to Terminal One where they were able to do it quickly. The "snack" or whatever on the flight was - Pepperoni Bagel - and for anyone who doesn't eat Pepperoni, tough luck. I guess they consider it too difficult to have Plain Bagel for anyone else. We don't count; they don't want our business. Then I got to SJC and found they had smashed one corner of my (brand new) suitcase such that it wouldn't roll because that corner collapses inward. They explain to me was SOL, as "they can do anything to the outside and they're not responsible". So if you fly Hawaiian Air, expect to have to replace luggage routinely. They don't want my business, they won't get my business.

Lack of Food choices - no kosher. halal or vegan. Also Hawaiin airlines switched me and my travel Companion to seats far away from one another. Additinally, I had to Pay extra $150 for “preffered seats” with the same legroom as basic economy! I will never want to fly HAWAIIAN again

Flight itself was fine and crew were delightful. I gave overall mediocre rating because the plane had mechanical issues and we sat on the tarmac for 2.5 hrs while the engines cut in and out so no AC. Once we got going flight was good.

My flight was delayed by 5 hours, 7:35pm departure turned to 1:30am without any explanation. I’ll need a refund for this.

I had awful experience due to the delay and the company's inability to handle the issue.

Flight crew was great! It’s very special having native Hawaiians as flight attendants. I only fly Hawaiian Airlines when going to the Aloha states. Flight crew with other airlines don’t come close to your employees. Having a breakfast sandwich included on the flight was a treat and delicious. I pack a carry on only because of the extra baggage fee. I wish I didn’t have to haul even that around. I’d check baggage ( eliminate carry on completely)if it was lowered from $30 to $20. $10 is $10, and the extra fee (all airlines have) defeats the joy of finding a good round trip rate, Keep up the good work in knowing the personal qualities and people skills you want for personel you hire.

Great flight experience going from Honolulu to Kauai. Nice short flight, so some things don't really qualify for an excellent rating, food & entertainment, since there wasn't any. Check in was nice and easy, crew was great, I'm 6'7" so the seats could have had a bit more room for my knees. But I survived.

There weren’t a lot of choices of movies to watch for the “in flight entertainment”. It was kind of a hassle to switch between Wi-Fi hubs to check the flight tracker, and then back to the other for wi-fi access