The staff's friendliness and helpfulness make a good impression.
I have a good impression with the staff's friendliness and helpfulness and with the confort.
Flight was delayed 1.5 hours. Inflight WiFi did not work. Servide in first class was very good.
This flight was miserable. Initially delayed due to weather in Las Vegas. Gate staff did not explain it was due to weather, blamed air traffic control which is harder to understand as it was a scheduled flight- ATC should know we were coming and the landing slot should have been secured. Airplane on the ground for 3 hours in San Diego. Then when the pilots got on, it required maintenance. Could have figured that out hours ago. Then when we got on the plan, pilots had to switch out which further delayed us. New pilot spent some time talking on the PA- wish he would have just gone up and flew the plane. Got in the air (finally). Then they canceled in flight service (they had time to serve, it was just an ERJ). Southwest serves a whole 737 on this route pretty much every time.
The plane was clearly new and very clean. Flight attendants were attentive and pleasant. I liked the new access to wifi.
I am truely disappointed in the delays. I have been flying Alaska Airlines for years and years and have always had the most amazing experiences. Not what has happened with being on time. Flying from SAN to PDX delayed. Then .PRX to SAN delayed,
Awful. Flights were delayed due to FAA which is out of your control I understand, but the communication was awful. Kept getting further and further delayed and then a different flight that was supposed to take off after ours actually took off before us. One of the employees was super rude, too.
They overbooked the flight! Or they said it was over weight, very unnerving as flying is a gamble anyway. They were waiting for six passengers to give up their seats, before they would board the flight, they were offering $1100. I’m guessing towards the purchase of the next ticket which I would never purposely fly with American Airlines. It was just the only flight available with what I needed. American Airlines is the top two worst airlines to fly with. And then after waiting an hour and four minute delay departing they ended up seating the people that they had asked to give up their seats anyway turns out they were not overweight after all. So all of that in a delayed flight and a delayed landing in Des Moines for nothing American Airlines is in competition with United Airlines for the worst airline to fly with.
I paid extra to choose my seat. I chose a window seat. I don’t know if it was a disconnect between KAYAK or the airline but when we got to the airport, the seat was changed to a middle seat. Didn’t notice it til at the gate. I called wanted a refund and was told that I didn’t choose the seat even though on my KAYAK reservation it showed seat 12 A. So I paid extra for seat selection, but didn’t get it. And also did not get a refund. I specifically pay the extra for a seat selection. I normally am very happy with Alaska Airlines. They are usually in my top three of choices.
Was very easy to board but when you get to the confirmation board it was too high for me to see even with my glasses so I just hoped that I was lead to the right gate and waited for boarding.
Flight delayed two hours , missed connection flight then connection cancelled- horrible experience with hotel
Omg the disaster at the security was on another level! “Go to this end, sorry closed now, go to that end”. Ridiculous! This took over an hour! As far as the airline was concerned although I booked nearly a year ago I couldn’t get my bag tag - stand in another 15 minute line or my seat on Hawaiian Airlines- 5 more minutes! Then my TSA status was denied. Like what the heck! Makes a person not want to travel with this amount of incompetence
The Honolulu Hub needs 2 to 3 times the amount of things to do as well as shuttles that transport to/from gates and terminals. Arriving from OCONUS locations; transferring to CONUS locations its a miserable experience. Fetching and re-checking bags, then returning to a gate across the airport take longer than any other large airport. If youre confused by what I mean, the process goes like this: Disembark plane Walk a mile to the main terminal Walk half a mile to baggage claim Wait 40 minutes for baggage Walk a mile to re-check-in baggage Wait 20 minutes for checking in those bags Fo back through the wrong TSA line because the signage is poor Almost miss the connecting flight because your gate is across the airport.
The checking was disaster, the crew wasn't behave well. It took us two hours to check in, after that thr line at the TSA was long, we barely make the flight. Bad airline
Fabulous if you have a portable wheelchair. They can store it in the galley and you can just walk out with it. Really nice and the flat seats are just incredible, very nice. iPads for movies, also pretty nice,
The crew were exceptionally nice and accommodating. My wife was tired after the flight from Haneda, Tokyo. They let her sleep and served her dinner later after she woke up, before we landed in PDX.
Left 60 minutes late due to “cargo loading”. ????? Both Premier club personnel and flight crew seemed to hate their jobs. No food or drinks offered in the club except for coffee and tiny bags of pretzels. What a disgrace. Snarky attitudes towards customers and not a single smile. “Aloha Spirit” is dead and gone. “Extra comfort” seats are rock hard.
No charging outlets worked. Other than collecting trash attendants didn’t come around. No one could hear flight attendants announcements during the flight. Seat pads were horrible. Sitting on a board for 5 hours. What happened to Hawaiian airlines comfort, hospitality, and extras? Our pilots did an excellent job trying to minimize turbulence and incredible job in landing in windy conditions.
There was no wifi available at any price -- the plane did not have wifi equipment. Movie choices were blah - hits from the past; nothing recent. The food was blah airplane food. They should have had Mai Tai drinks available as per the Hawaiian Airlines magazine, but they had none onboard.
I like that if they asked you to checked in a bag at the gate they give you priority to board
