The flight waited which I'm sure is a complaint by others. This is due to the very inefficient transfer process in Beijing.
Zero entertainment. I know it's only a 4-5 hour flight but still.
All our checked bags, all of them, never made it. We are still waiting. Very cramped on totally full flight.
I have flown with Air China before and had a bad experience. They are improving everything from customer service to in-flight amenities. Transfers in Beijing are still a problem with zero efficiency.
They don't honor seat selection when booking but attendant at gate helped and was very understanding.
The crew were nice
The food was terrible. There were no amenedies for flying internationally like I am used to. And the movies available?! Usually international flights have all kinds of movies to watch. There were only a few that is even heard of.
They upgraded my wife and I to an Exit Row, I'm tall
Dirty bathrooms, overall poor sanitary conditions of plane. Once in Beijing we had to go thru Immigration and Security again even though we were just transferring to another international destination (Bangkok) and the lines for both Immigration and Security in Beijing were super long and grossly understaffed. Even with a 2 hour layover we almost missed our connecting flight to Bangkok.
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