Pros: "Decent seats. Good amenities for a long flight - entertainment, pack with toothbrush/mask/earplugs/socks."
Pros: "Crew was receptive"
Cons: "Food boarding"
Pros: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Cons: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Pros: "Crew is good. Flight got delayed"
Cons: "Food is good."
Cons: "Mu luggage got broken"
Cons: "Food was just not that great. Too many peppers in everything!"
Cons: "The aircraft delayed taking off from Doha to Dallas"
Pros: "Crew as very helpful"
Cons: "passenger seated next to are rude"
Pros: "Everything was GREAT!"
Pros: "On time. No problems"
Cons: "Be aware! "When customers purchase tickets they are paying for transportation for the specific class designated on their ticket and not for specific seat assignments. Seat assignments can never guarantee." This is what they emailed me when they did that to me on my pre-selected & confirmed seats!!"
Pros: "Crew was really amazing."
Cons: "Wifi not working- huge disappointment. Seats a bit hard on A350. The overhead bins on the inside suitable only for tall people."
Pros: "Everything was perfect !!"
Pros: "The staff wad nice"
Cons: "I have requested sea food and I was told that no request was made and they do not serve it any more."
Pros: "boarding process was efficent"
Cons: "delayed takeoff, delays on tarmac after landing/getting to gate, overly heated plane, hot food was served cold"
Pros: "Qatae Airways is second to non as always"
Pros: "The on flight entertainment is great. It’s very accommodating especially for long flights."
Cons: "Onboarding was ridiculous. They merged two gates together with no instructions to the large crowd of people boarding the plane. We were scheduled to start boarding at a certain time and we didn’t actually board until 45 minutes later. When we asked the attendants when we would begin boarding and did they have any instructions they were extremely rude, laughing with one another and taking selfies. When we we asked for the third time they brushed us off with a time frame. It was extremely disappointing."
Pros: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."
Pros: "Older plane Older entertainment system"
Cons: "Older plane Older entertainment system"
Pros: "Stellar crew -- super friendly, served water/juices constantly, polite, attentive. To be commended Great choice of movies and entertainment but no wifi???"
Cons: "This was an older 777 -- no wifi -- pretty surprising on such a key flight at DOH-JFK! This is not the airline's fault but I had a crazy lady next to me who was very disoriented, who could not speak English and needed assistance. No one would deal with her! She had a little pouch with her name on it -- like a UM -- so someone knew something was not right when they put her on the flight. I bought drinks inside the terminal for this 14 hour flight but they were all confiscated at the additional security at the gate!! WTF"
Cons: "carry-on did not fit on center overhead compartment unless I put it side ways (Same carry-on suitcase fit nicely on Emirates airplanes, so the carry-on overhead compartments have been made smaller on Qatar on purpose or by engineering error, and I will not fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class passengers. Entertainment computer (Android based system) ran slow and out of memory at times. Seats were not comfortable for 12hrs flight. My butt was starting to hurt. I did not have this issues on Emirates flights."
Pros: "They do not provide hotel service even in a 11 hour layover saying the ticket is pomotional. If that is the case, why they sell tickets on promotion? Cheap mentality"
Pros: "Comfortable, on time"
Pros: "Clean airplane"
Cons: "On a 16 hour journey, we only had 2 meals and no snacks. I usually fly Lufthansa. They provide 2 meals and a third snack (usually a pizza) and keep additional snacks and drinks fully stocked in the back of the plane. None of that existed on this flight. The crew was very uninterested. Seemed very absent and not into assisting patrons. Overall, not what I have experienced on prior Qatar Airways flights. To add insult to injury, I was sitting next to an EXTREMELY smelly person, which didn't make the experience any easier :( Not the airlines responsibility to ensure patrons exercise proper hygiene, but that didn't help the situation with my hungry growling stomach."
Pros: "Hindu meal only be vegetarian"
Cons: "All is good"
Cons: "Seats on this flight are awful, wonder why they have these seats for long haul flights, not yet all comfortable to sleep on these , I got back pain by the time I got out of the plane."
Cons: "Some crews are not accommodating."
Cons: "While stay in Doha the did not give any food vochcher for 21 hours what they think no body eat in 21 hours I go to counter they refused next time I will not travel"
Pros: "The food was good. The legroom was enjoyable."
Cons: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Pros: "Business Class is wonderful"
Pros: "Again, the crew were top notch"
Cons: "Comfort and available entertainment were so-so"
Cons: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Cons: "I will never ever fly Qatar airlines again. The boarding for this flight in Doha was horrendous. I and a random group of passengers were made to wait with no explanation AFTER our electronics were already cleared to go through yet another security check. They said we were selected for screening but all the other people they took before us were screened the exact same way. It was stressful and traumatizing to stand for 45 minutes with no clear explanation. The crew were clearly new at their job or ill trained. On top of that they consistently ran out of food they were serving and was forced to take the vegetarian option when it's not what I wanted. I could not wait to leave Doha and exit Qatar airways. I hated my experience traveling with Qatar. It was stressful and traumatic. I want a full refund. I will also be advising all my friends to never fly Qatar. It was the WORST!"
Pros: "The was very hospitalty"
Cons: "Every thing was amazing"
Pros: "Cabin crew friendly and efficient, great service"
Pros: "Plane was perfect"
Cons: "Transit was just tedious very long line , had to wait for along time. The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Cons: "A 7 hours trip from qatar to kuala lampur, and they serve only a sandwich which in the first place doesnt taste good."
Pros: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."
Pros: "The entertainment selections and the comfort of my seat."
Cons: "The flight was delayed for two hours without any warning, despite being registered for the airline's flight notification system. Service was terrible. The flight crew did not offer any kind of apology or explanation for the delay. Food and beverage service was delayed and the staff was forgetful of guests' requests. Upon our arrival in Doha, checked bags did not arrive until 2 hours after we landed! How does an airport receive a 5-star rating, but takes 2 hours to return baggage to its guests? Overall, a poor experience from Qatar Airways."
Cons: "Check in to the boarding lounge was a bit chaotic and there were a lot of angry customers yelling at airline staff. The process needs to be improved."
Pros: "Crew was fantastic! Food was above average."
Cons: "Qatar Airways needs to abandon its draconian policies and disconnected, overy segregated procedures. Also, an allegedly five-star airline needs to upgrade aircraft which would make FlyDubai blush. No entertainment guys? Really?"
Pros: "The crew, they were very pleasant and good about taking care of our needs."
Cons: "The middle console video went out on my husband at the end of the flight, while he was watching a movie. This also happened on the earlier flight from Singapore to Doha."
Cons: "is it true that Qatar treats the passengers coming to US differently than the passengers going out of US. I noticed that the crew was giving menu cards for dinner when coming back to US. Food quality is very ad, quantity is small also. same story with snacks. they don't offer enough food overall. The crew should be trained better for int'l passengers."
Pros: "The Steward on this flight was excellent. Very attentive and pleasant. He asked at the end of my flight how was everything. Food was good ."
Cons: "This flight was better than the flight going out to Doha , then to Abu Dhabi. You guys were late landing,and as a result I almost missed my connecting flight, was rushed thru the airport like a lunatic by one of your Reps. Then was told my luggage may not be in Abu Dhabi when I arrive, which it was not. My paid for seat wasn't available and had to sit in the back. Had to fill out a lost luggage report in Abu Dhabi. Was promised my luggage by 4:30 pm . Didn't receive it until 2:30 am next day. Missed my whole first day of vacation as I had no clothes , toiletries, etc . Very angry, and feel I should get a substantial discount on my next flight in March to Dubai. Totally unacceptable !!!!!!!"
Cons: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Cons: "The first flight of my journey was delayed which made me late for my next two connecting flights. I arrived on vacation a day late. Paid for a hotel and activities that I never used. My bag arrived 5 days late. I had to buy clothes on a daily basis which ate up more time and fun money. The airline gave me nothing except empty promises and dismissive apologies."
Cons: "No entertainment service from Doha to New York"
Cons: "Passengers were not always putting masks on and for unnecessary reasons"
Cons: "Every thing was great"
Cons: "The crew was NOT friendly or helpful, and the dinner served was cold. The bread was even stale. The snacks and breakfast was fine, but it makes a difference when the only main meal is not good."
Pros: "The 777 is way behind the 380s comfort."
Cons: "Shorten luggage wait time to arrive on the belt."
Pros: "Crew is good, attentive, embodies the middle eastern hospitality culture."
Cons: "Connecting through Dubai was terrible, 1 hour delay before flight take-off was awful, food was less quality than previous flights, flight attendants congregated in front of my seat by the galley, parked all sorts of things there, could not sit comfortable the entire flight."
Pros: "Seating and entertainment was very good."
Cons: "Hindu Non vegetarian meals could have been better"
Pros: "Almost everything"
Cons: "The food choice"
Pros: "Entertainment. Free 2 Hours wifi acccess"
Cons: "Was late to depart. Having to take the bus to the airport terminal."
Pros: "Excellent. All the staff were great and helpful."
Cons: "I forgot to ask them to put to add my quantas points for the flight home and an worries I can’t noe but need to try and do that tomorrow. There was no where to add them when I booked the flights."
Cons: "crew doesn’t seem to talk to each other. advised multiple times that my touch screen didn’t work and that i didn’t want the jain meal. your check-in interface does not allow changing food preferences. this should change"
Cons: "food and long layover"
Cons: "40 minute bus ride after landing. Why are they landing airplanes so far away from the terminal? They own the whole terminal!"
Pros: "The staff is always exceptional. Providing service for my every need."
Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Pros: "Crew is very friendly, food is good, seating is proper, entertainment and ease of access are well provided."
Pros: "Was overbooked from start -"
Pros: "Everything, great staff! Great service.go Emirates !"
Cons: "Track special food reservations I didn't get my kosher food which I double checked when booked the flight"
Pros: "Entertainment system is very good. Crew was marvelous"
Pros: "Easy, friendly and comfortable."
Cons: "Last row seats so was a bit noisy. But nothing too bad."
Cons: "The ac wasn't working properly just hot air being blown"
Pros: "More legroom in economy class for the 10 hour flight between Newark and Athens."
Pros: "The excellent service and the very attentive cabin crews."
Pros: "It was an enjoyable flight"
Pros: "Food and entertainment and punctuality"
Cons: "Quite a long wait to disembark"
Pros: "Best upper class flight ever!"
Cons: "1- Crew seemed less professional than European countries destinations ( An Egyptian crew gave me wrong direction about my seat at the entrance of the plane ) 2- Wifi service was not working, though they said the plane is equipped with WIFI ( i checked with the cabin crew, she said maybe the area..however throughout all the travel flight, there was no WIFI )"
Cons: "Maria was very rude and not pleasant."
Cons: "Changing the flight schedule without any concideration!"
Cons: "Very far gate, long bus ride to reach plane"
Pros: "Service Gluten free food provided."
Pros: "Entertainment system was good"
Cons: "On an 18 hour flight I was offered 1/3 of a cup of water or liquid about 3-4 times. They even rationed ice cubes. I had to ring the assistance bell any every 1-2 hours in order to stay hydrated the meals Consisted of a reheated TV dinner and 5 plastic wrapped versions of bread or processeed foods (bread sticks, cracked, cheese stick) normal you just overlook this stuff but when it's 18 hour flight you need actual food and water or else you'll risk dehydration."
Pros: "Wifi was working ok"
Cons: "They ran out of the dish I wanted to order. We stayed for 45 min in air prior to landing although the captain advised were 30min ahead of time, we ended up landing 15 minutes later than the expected arrival time"
Pros: "Very good services by Emirates, flight was on time, leg room between seats was sufficient, meals were good and staff behavior was good"
Pros: "It was a short flight but I was able to look at the entertainment section and when I compared it to the previous flight on Korean Air is was far better."
Pros: "Excellent food, good timing of food, drinks, etc. helpful flight attendants who were efficient and not overbearing."
Cons: "The plane was very cold when we got on, and it was difficult to get a blanket. It was also very cold when landing when we were required to give our blankets back!"
Pros: "Every thing , service , taking off and landing ."
Cons: "Nothing , every thing was perfect"
Pros: "The movies on board"
Cons: "On the way from Dubai to Beirut we stayed in the plane 45 m after the boarding time and on the way back around 20 m"
Cons: "Everything was good"
Pros: "This my first experience with the Emirates flights, heard so many good things about them prior to my flight, but never imagined it would exceed the description I heard. Good job Emirates, keep up the good work. The service was great. The seats were comfy and spacious. There was a variety of food."
Cons: "Since the WI-FI service is provided to the passengers portable devices, why is added to the entertainment service. It helps to reduce the number of devices used the passengers."
Cons: "It dailies and seats not comfortable"
Pros: "I flew Business and it's like first class all the way. Seats are so comfortable-entatinment and a lounge area that feels like a top one With drinks and food-you can almost forget you're on a plane. Helpful. Flight attendants and great food and wine meal selections Fabulous airline I chose for long flights. Incomparable"
Cons: "I loved it all!"
Cons: "Crew members are very arrogant at passengers they will not respond quickly .Food is not at all good"
Pros: "Comfortable flight, courteous and professional crew!"
Pros: "Quick, efficient and on our way. Crew were nice."
Cons: "Flight Attendants again just zoom by with the trash bag and my hands were full of the trash and she didn't even notice. So I left on the empty aisle seat next to me. I went to sleep and when I woke up 30 mins later the trash was still sitting on the seat next to me."
Pros: "It was an unusual long 16 hours flight from Dubai. After few hours a bad Restroom smell was all over. Also, there was a family with 4 kids who were crying for Hours. A lady changed kids diapers and throw old used diapers I the floor under her seat."
Cons: "The crew show have took care of the bad smell and the dippers. They should have asked the Mothers why their kids are crying and tried to help. The food quality was not good"
Pros: "The flight attendants were very polite and attentive. The flight was clean and smooth. I appreciated that the flight attendants had everyone keep their windows closed."
Cons: "I ordered a special meal on my return flight and though it was good it did not have the full options of the regular meal and was much less food. Because of his I was hungry much of the flight. My first flight, that I booked through Emirates, was Fly Dubai and was over four hours and they did not offer any food or drinks, not even water. My departing flights to India both offered food and drinks and there was more food in the meals. This inconsistency was very disturbing. Also the video touch screens did not work properly on any of the flight which was ver frustrating. We had several small children and parents let them wander. This was very hard to tolerate and I think the flight attendants should have asked the parents to manage their kids better."
The flight is canceled due to bad weather, no available flight next day, had to change destination the next day and pay extra money to go to Los Angeles
Very poor customer service Airport staff has no compassion Hotel stay was worst ever in my life Very rude hotel staff No food provided during hotel stay Flight connected delayed for 6 hours on outbound flight and missed connection due to flight delay on inbound flight
Everything good, Thanks so much
Everything was great with Turkish Airlines.
Cons: "Turkish Airlines are doing great job for customer satisfaction services and timing"
Pros: "Seats were horrible and the crew was thr most unprofessional crew"
Pros: "Everything was good"
Cons: "Turkish was phenomenal. FareScan could have definitely been better. After booking they called demanding another $145 for my seats. They said they couldn’t complete my reservation without it and needed an email confirmation from me to approve the new charge. Seeing I was short on time, I didn’t have a choice. Will never do business with them again."
Cons: "Row was very crowded. Seats much too close together."
Pros: "The airplanes were nice and the crew was wonderful!"
Cons: "I don’t like it when you pick your seat assignment and you get to the gate and all the sudden they change the seat number. Not Kayak’s fault but Turkish airlines could have done better"
Pros: "It was calm"
Cons: "Maybe in first class"
Pros: "The crew were friendly and responsive"
Pros: "Very comfortable seats & clean"
Cons: "Not applicable."
Cons: "A little late"
Pros: "Crew were great and the airane was clean."
Cons: "The leg room in the economy is very tight my knees were hitting the seat in front of me. Also my special low calorie meal was inedible as the protein was so overcooked."
Pros: "Boarding was on time and the service was nice. The cabin crew were nice too."
Pros: "Service food timely departure"
Cons: "Nothing to dislike"
Cons: "Turkish Airlines apparently cancelled the trip for us. They blamed Justfly and Justfly blamed Turkish airlines. Problem is still unresolved. I am stranded in a foreign country with my family including 2 small kids. Vacation is ruined. I booked this flight on Kayak with Just stfly. Awful, awful experience and no one seems to care. And problem is still unresolved. So thanks for asked for asking but better to fix the problem!"
Pros: "I was very disappoint with this time using turkish airline5 services. I paid fir my seats with my ticket and they don't give it me and service was not as same as used it before. Wasn't happy at all. I don't thing i will used it again."
Cons: "I was very disappoint with this time using turkish airline5 services. I paid fir my seats with my ticket and they don't give it me and service was not as same as used it before. Wasn't happy at all. I don't thing i will used it again."
Pros: "The crew onboard the flight were good and the entertainment was good"
Cons: "The boarding procedure is chaotic and the boarding crew were rude and yelling at passengers. No organization skills and poor communication as we were delayed over 90 minutes at the boarding gate to add salt to injury"
Pros: "Comfortable seats and friendly crew"
Cons: "Food could be better esp snacks"
Cons: "Connection time was 1h 50 mn coz and still didnt catch my next plan It took me 3 hours to get to the transfer desk in Turkish airline and another 3 hours to be in the hotel. I not recommend it after this bad experience"
Pros: "Services and quality of food"
Cons: "Bit warm the plane"
Pros: "No any trouble during flight."
Cons: "Too long distance between terminals and very short time between my connecting flights make it almost not possible."
Cons: "i was flaying from San juan , puerto rico conneting to jfk totake turkish airlinethe flight was delyed five hours in san juan due to the weather wh, the station manger called Turkish airlines to tell them my situation they advised it will be ok and hegave me the boarding pass all the way to Lebanon y finaldestination, when i arrived to New york the manager at Turkish Airline (Indian Look) was very very rude and nasty and he tolñd that my ticket was cancelled and i have t pay a new one that cost $1600 Dollar, he did not offer any apology niether look at my face the wole time , the only comment he had told me "you bought your ticket cheap" so i went to Emirates and i bought a new ticket with them. on my return from Lebanon also Turkish airlines had cancelled my return ticket as well . I demand from you to give me a voucher of money because i belive turkish airline are the worst and i wll never fly with them again , i,m going to put my experience with the in all over the social media.Hope to hear from you with some good news. Kind regards, Hasan"
Cons: "The food was low quality and delivered in a demeaning fashion."
Pros: "Short flight-everything fine. Great plane."
Cons: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
Pros: "Everything was superior from A to Z there is no room for complains"
Cons: "They have lost our luguage and up to this minute, we dont know where they are and when we are getting them. They are not even answering our calls or emails. Very bad airline with very unprofessional people. Will never fly aith this airline again."
Pros: "Service-crew, food, entertainment variety; good value and connection options"
Cons: "1. Seat did not seem to maintsin incline. NOT an issue out bound. 2. Consider it takes 11 + 2-3 ours to transit from European locations. 3. Flight delayed 50 min"
Pros: "Turkish flights are consistently comfortable, service is good."
Cons: "I purchased a flight during the day, but ended up on a red-eye anyway."
Cons: "It is just crazy the extra cost that a person needs to pay for each extra Kg he/she needs to have onboard along with their "free baggage." I had to pay 23 extra US Dollars for every Kg, summing up to $160 for 7 Kgs!! Those additional belongings were crucial and important to carry, it very well understood that a certain capacity is only allowed onboard, yet being considerate and understanding in terms of customers' needs and priorities is as equally critical and important. I think the way the airline approaches the "Extra Weight" issue needs to be revisited, keeping in mind both sides' interests and concerns."
Pros: "Food is excellent."
Pros: "I like everything the staff, the food, the plane was very clean and the entertainment was very nice with lot of options."
Cons: "The people at Attaturk Airport Information Desk were not helpful. 6 hr wait with nothing to do."
Pros: "In time"
Cons: "They did not give me window seat"
Pros: "Excellent STAR lounge in Istanbul Good service, once settled. Friendly staff."
Cons: "On line check-in system does not remember frequent flier info. Passport check at gate was poorly managed. Everyone was in waiting area then told to get out and stand in line for passport check. It happened each time so this seems to be their normal process. On flight back they bused us to the airplane and waited for all three buses to arrive at the airplane before allowing anyone to board. Flight attendants helped with moving carry on bags in bins but with little consideration to the items. Completely unorganized boarding process to the point it is worth paying a little more to fly a different airline."
Cons: "great delay without explanations"
Pros: "Flight delayed 11.5 hours...not their fault, but there was no communication from Turkish Airlines as to what was happening."
Cons: "This flight was cancelled due to weather conditions in Turkey, a snow storm that caused the Istanbul airport to be closed. I tried to reschedule my flight but was delayed 4 days which meant I was going to miss my work for 3 days."
Cons: "The crew is really rude and unhelpful and the seats not clean"
Pros: "the service"
Cons: "the entertainment"
Pros: "It is very bad all flights been cancelled!"
Cons: "Didn't like any thing zero bad I wanna come back to the state! I'm was born in 1946 I couldn't stand on my feet any more!"
Pros: "The entertainment selections and technology were great."
Cons: "There were no announcements made during boarding and it was a little chaotic."
Pros: "crew was friendly, I slept through most of the trip."
Pros: "Turkish Delight, food, seating that had leg room for my husbands long legs (we arranged our seats well in advance of the flight) ."
Cons: "Was hot before taking off then had cold air blowing directly on my neck. For most of the trip it was comfortable."
Cons: "I did online check in the day before, but the planes switched. wouldn't you just try to keep people in the same relative spot rather than having everyone repick the seats?"
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Cons: "Everything was good"
Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Pros: "Slow service."
Cons: "Better communication!"
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Cons: "There was no wifi on flight"
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Cons: "Flight departed 35 minutes late"
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."
Pros: "Friendly staff, good service and on time departure/arrival."
Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"
Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."
Pros: "Good efficient flight crew friendly and helpful"
Pros: "Flight was on time and quick and comfortable"
Pros: "Good multi media access and content"
Pros: "Easy boarding, plenty of room"
Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."
Pros: "The included snacks and the seats."
Pros: "I really like the spaciousness, the plug ins and general service"
Cons: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Pros: "Great crew service. Among the best ever."
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pros: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Cons: "Nothing to improve"
Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pros: "Staff, service"
Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"
Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Pros: "The crew"
Cons: "Old seats Poor entertainment"
Pros: "Quick! Friendly! On time"
Pros: "helpful and friendly crew"
Cons: "more comfortable and spacious seats."
Cons: "We’ve missed this flight due to a medical emergency. Called before the flight took off to advise on the situation and ask for help to rebook the same flight later once the health status is stable. Have been told that there is absolutely nothing that can be done to be partially partially refunded at least for the 2nd flight that had to be catched after over 30 hours, which is unacceptable."
Pros: "No comments"
Cons: "No comments"
Cons: "The crew was polite, very comforting, and smooth flight ,"
Pros: "The crew was fine. The seats were as comfortable as economy class could be"
Cons: "The food taste might have been improved"
Pros: "Terrible rude counter staff"
Cons: "They dont care about customers at all"
Pros: "Good airline and good service"
Pros: "Понравился вежливый персонал при посадке на рейс"
Cons: "За 9 с половиной часов мало давали воды. Первый раз предложили напитки и воду через 2 часа после вылета, и сразу же горячий обед, где тоже были чай/кофе. После этого около 5-6 часов ничего не предлагали, и почти за полтора часа до приземления в спешке предложили воду, напитки и второй горячий обед, в котором предлагалась паста с курицей или паста с сырным соусом и грибами. Я выбрала второе, на деле никакого сыра там не было, соус был как чистый майонез, только горячий, и грибов было два маленьких кусочка по сантиметру каждый. На вкус это были просто горячие макароны с майонезом. Да и зелень в салате уже была темная. Полтора месяца назад на рейсе Нью-Йорк - Москва еда была вкусная, да и до этого никогда претензий не было, в этот раз одни неприятные впечатления"
Cons: "Overall it was a good experience, my only suggestion is that airline should I force the carrion rule a little more"
Cons: "Stuart and stuardess was not nice at all. Very dry, did not give a choice of food or drink, were serving like they were not happy to be there, afraid to say an extra word, Not polite."
Pros: "Crew was nice very polite and helpful that is why excellent rating. Comfort was as good as that can be in economy class, very good food and decent entertainment."
Cons: "Boarding was a bit inconvenient as the plane was not at the gate and bus ride was used to access plane."
Pros: "Was excellent"
Pros: "The food, I must say, was the most impressive thing. They give away some souvenirs for you during the flight which was awesome. I even got ice cream as dessert. I can't tell what to say was wrong with the flight. I will definitely recommend Aeroflot for sure."
Cons: "Food was awful. Flight attendants were unfriendly. They would talk to you while you were wearing headphones and then get irritated when you asked them to repeat what they said. They were always in such a rush even though the plane was mostly empty. Strange"
Pros: "Everything Lot of leg room-in economy"
Cons: "Nothing- Everything was OK !!!"
Cons: "Вторая еда была очень странной. Непонятные равиоли со шпинатом"
Cons: "Food was awful and a ton of kids, one of which kicked my seat the entire 8 hours."
Cons: "have a seat by check-in that very over weight people must be able to fit in without raising the arm rest or have them buy 2 seats. 9+ hour flight was extremely uncomfortable and smelly because of that."
Cons: "3 identical chicken meals in one day! Very crowded, noisy, not enough lavatory availability for so many people. Seats too narrow. Because the 1st flight came in late, every passenger who transfered from su503 to 122to JFK, had their luggage (that was checked in at Ben Gurion) LEFT BEHIND IN MOSCOW!!!"
Pros: "Worked like a well-oiled machine. Friendly food service right on time and in good sequence, quality food, free simple self-service "bar" in between at any time. Huge choice of decently new movies and much more on the entertainment system."
Cons: "Little thing that I usually don't notice as I normally travel with good noise-reducing headphones. But I forgot to take them with me this time and had to use the earbuds that were handed by the attendant. They really suck. Distorted, narrow band sound makes it almost impossible to discern the soundtrack. Would not forget my good headphones again ."
Cons: "The cabin was unusually warm. The aircraft did not have air vents above the seats, so there was no good way to cool down."
Pros: "It was the second time I travelled with aeroflot, and my experience was excellent. The crew was amazing, very friendly, they spoke Russian and English, food was excellent (they fed us like pigs, haha),great movie selection for on board entertainment. The airport in Moscow was easy to navigate, despite all the negative reviews I read before my visit there, I found my gate in no time and almost everyone who worked at the airport spoke English. The airport was super clean with a wide selection of food stores and gift shops. Good prices, too. I'm definitely flying aeroflot again."
Pros: "seats were comfortable"
Cons: "my meal request did not make it to flight, and the substitute food i received was very poor"
Cons: "Rude air hostesses. 3 hours on taxi which I’m willing to forgive because of the weather. They took an extra three hours to send our baggage through to baggage claim because their crew “refused to work in that weather”. Get a hold on your recruiting. And then my baggage doesn’t show up. All my woolens were in there and I have nothing to wear and it’s freezing outside. They do not give me ANY compensation of any sort. This is the worst experience I’ve ever had and all just save a couple hundred dollars. Not worth the hassle! I’m still trying to get in touch with them to ask about my baggage but they’re unreachable."
Pros: "THE BEST COMPANY!!!!!! EXCELLENT SERVICE! AEROFLOT REALLY CARE about people!!!! THANKS!!!!!!!!!"
Pros: "The boarding process was smooth, no hassle at luggage check in, the crew was very solicitous and eager to help,the seats had plenty of leg room, slippers were distributed, my veggie meal was tasty and there even was ice cream."
Cons: "My TV screen was very slow to respond to touch and to remote control. There should have been a greater choice of current movies."
Pros: "Great Food, Great Service, Great Entertainment options"
Pros: "The seats are comfortable even in the economy class. Plus we got slippers so I could kick my boots off."
Cons: "For whatever reason we got bused to the plane. The bus went for couple of miles around the airport before we got to the plane. Then we had to walk to the plane in the rain. This is very unusual event, as I fly often this route and this is the first time it occured."
Pros: "The crew did a very good job"
Cons: "It was too hot inside the cabin"
Pros: "The option to watch th and movies is excellent even though mine did not work. I appreciated the 2 meals and one complimentary glass of wine."
Cons: "For my long 10 hour flight from Moscow to NYC, my tv did not work and the connection to plug in my cell phone went in and out. The crew was not friendly, though polite. I would have preferred more space."
Pros: "The female flight attendants are all stunning in their bright orange uniform."
Cons: "The planes are very tight. Ever since they updated their aircraft they added one or two rows and planes became so narrow! On the way to Moscow we didn't have an entertainment because they monitors didn't work for 30% of the plane. On the way back they delayed the flight for 5 hours because they plane had technical issues and they were changing it. We missed our connection from NY to Miami and since it was a separate ticket I lost those tickets. They didn't update us while we were waiting what's going on. A few times they would announce boarding on the electronic tableau, people would line up and wait for 40 minutes. The staff would just look and say nothing or smile and say "we don't know why you are standing, I didn't tell you to line up!" We had a special meal on the flight. They gave you exactly the same food twice. I was just laughing but other people who had special meals were really upset. If someone asked they would probably say "it's your problem that you don't want to eat like the rest lol! Next time when booking a flight I'll pay more but have a normal experience and not the torture "Russian style""
Pros: "I wasn't sure what to expect, but the airline was better than I thought. Good food (2 servings), decent entertainment, and nice amenities (pillows, eye mask, slippers) for economy class for an international flight. For the price I paid, I would fly Aeroflot again. I wish I would have gotten my Russian transit visa prior to my trip. I knew about it, I just didn't want to pay the $200. SVO airport is great and open 24hr, but having a 20hr layover is tough. p.s. Don't let a hotel/Airbnb tell you you don't need a visa - you do! I watched 2 girls have meltdowns in the airport because they had hotel reservations, but no visas. Sad, wet eyes does nothing for Russian airport officials."
Cons: "The staff, but you have to remember that Russian customer service is different from American. Some of the staff were really friendly and nice. I think they were compensating for the overtly rude ones, so it even itself out. Boarding at the airport isn't always clear if your flight is boarding or not. Pay extra attention to your gate and time changes."
Cons: "The wait at the gate was very disorganized, the information didn't show up until after our boarding time. The entrainment system didn't work so we didn't have anything to watch for a 10 hour flight. Also, baggage took the longest ever to show up. I would never fly Aeroflot ever again."
Pros: "Great food, stuff and free movies"
Cons: "The flight attendant seemed to have been bothered by the fact that she had to tend to my boyfriend and I. Any simple question we had may it had been what was on the menu for lunch or a simple request for ice in our drink; we received with a rude tone. When our plane was about to land I had my eyes closed because I had been traveling for 24 hours and was still very tired and she (Olga, I believe her name was) yelled saying "MIS, WAKE UP AND OPEN YOUR WINDOW!" this was by far the WORST flight experience I have ever had. I suggest this particular flight attendant reconsiders her career choice because customer service does not fit her. It is safe to say that I will NEVER fly Aeroflot again. And will be spreading the word to my colleagues and friends as I too am in the travel business and know how important it is to feel comfortable and safe when traveling abroad."
Pros: "The flight was comfortable, or as comfortable as economy can be. I would say, it was as nice as Lufthansa, just with fewer drinks. We also got ice cream between meals."
Cons: "English is not the flight attendants strength. It was manageable though. The drinks came out before the food. That was a little strange and left my thirsty after my meals."
Cons: "They lost my baggage"
Pros: "The seats are spacious and there is a pillow and blanket for everyone. I had no trouble storing my bag in the overhead compartment and I was happy to learn I didn't have to pay extra for two suitcases."
Cons: "The food was terrible. The movie and tv selection was not to my liking."
Pros: "The flight and service was great as usual. The TV not working made the flight boring as there was no entertainment and the fact that the flight was super packed made it so I couldnt get comfy."
Pros: "The amenities were great, the service was prompt, and the attendant made sure that I had my vegetarian meal."
Pros: "The blue seats"
Cons: "The seating map is incorrect (shows empty space in front of 18b but actually 18a so ended up sitting sardined and not with an open space in front of me. The transit employee assured me my seat was empty in front but I think she didn't give a sh... She said I could get an exit but that I'd have to pay more. Something tells me that the bumpkins that were in the exit rows probably didn't pay extra... Informed Anastasia the hostess twice the obese guy on my right was literally sitting on me and she did nothing to assist with my comfort--why do they say to tell them and they'll do all they can when they don't? For most of the flight my arm was crushed by Igor's (that was his name, really!) obese arm and fat pannus. It was awful and though there were seats just ahead of me, i was refused. I said "so I just have him sit on me and be uncomfortable" she responds "uhh yes". Thanks Anastasia, you're a keeper (of uselessness). Ektarina was a clueless hoot too. She served the Russians to my left and right first and me last (I was in the middle seat), how do you just go from the window guy to the aisle guy then the guy in the middle? I've NEVER seen that ever. She's like "what would you like?" I'm like "what do you have?" She responds "you don't have menu? Uhh..." No genius, you nimwit, you didn't give me one, had you i wouldn't be asking. She came back and asked in russian something about drinks, I said "what?" And she looked at me then turned away. Are you serious? What a rude twit. An Olga comes by at the end, speaks to the two russian guys on either side of me with a smile, says nothing to me, and walks off. Wtf? I think she was asking if they were happy with the service, no wonder she avoided me. The food was horrendous. The worst plane food since 1989. Think of the most disgusting russian dishes and turn it into plane food from the 80s and voila, cuisine a la Chernobyl. I mean how does any carrier manage to serve 80s quality food?! Then they take forever to get the trays so you're stuck looking at the disgusting slop still in your kennel area. Air circulation system is non existent, you don't have any individual vents and they kept the plane a roasting temperature with me being even more hot thanks to the guy sitting on my right arm. No wonder there's an odor of armpit, beet, and onions. I had the honor of leaving my ethnic goat scent to the BO stew. Circa 2001, I Flew to India with them, got stuck in Moscow for 3/4 day with no hotel space, the worst cafeteria meal, & a bunch of grumpy employees who didn't care. It was cool in that this-is-what-the-ussr-must-have-been-like way. The plane I swear was a former army plane and cigarette smoke emanated from the cockpit. I vowed that my family nor I would ever fly them again, I stuck to that until this flight only to learn vows should not be broken. I'm a frequent traveler and have been on the poorest countries national airlines and without hesitation Aeroflot is the absolute worst."
Pros: "Plane was clean, seats were comfortable, provided two meals, lots of beverages, movie choices"
Cons: "Unable to communicate with staff prior to boarding due to language barriers, VERY unorganized boarding"
Pros: "Flight departed and arrived on time. Boing 777 was in very good condition. Good service on the plane. Good entertainment system with choice of free movies and music. I used to fly only Delta to Russia in the past but after this trip I am convinced that Aeroflot is better."
Cons: "They changed my seat that I reserved online to a different one. It was actually changed to a better seat but the bottom line is that they changed it without asking me."
Pros: "Huge delay. We had a toddler and weren't offered the seats behind the wall, which is for people with kids. There weren't even people with kids sitting at those seats. Next time will fly with finnair."