Flight attendants were friendly and helpful. Minor delay with auxillary unit prior to departure but we were kept informed of progress and once fixed quickly on our way. Excellent trip.
everything was late from boarding to take off to landing to taxing and then finallllly getting to the gate.
My friend didn’t know where check badge was in ATL and went through main check with his baggage he needed to check in. and being Sky Priority that took personal care and made sure he checked baggage and expedited through security to not miss our flight
The flight was quick, with no delays. The crew was nice and helpful!
Don’t seat 500lb people on regular seats. Miserable flight and will be asking for a refund. Horrendous sat on the floor half the flight
Pros: "Crew was the best experience, the seating was trash my back was killing me."
Cons: "Better seats? Lol"
Pros: "The crew was amazing."
Pros: "Crew were great, loved having spare seats....Just a very welcoming flight."
Cons: "My screen on the Nashville to LA wouldn't let me watch the movie I wanted too but everything else was great. Glad they were there to get me home to Australia when other airlines weren't!"
Pros: "Everything! the best part was that the they kept the middle seat empty!"
Cons: "People wiping down their seats during the flight .... how silly"
Pros: "It’s nice to be in a plane fitted with modern conveniences. Great entertainment options."
Cons: "I didn’t have a window at all. The staff didn’t offer any snacks to us. My bag was the only one that didn’t make it while I had a plenty long layover."
Pros: "Nothing three hours late I went to dc and then took the train"
Pros: "The crew was pleasant and helpful."
Cons: "The plane was an outdated jalopy. I thought the exit doors were going to fly off. This was in vast contrast to the 737 plane that we had taken earlier in the day for a flight from BNA to ATL."
Pros: "Awesome crew"
Cons: "More room"
Pros: "Crew was great. Paris to RDU flight is very convenient. Fair summer pricing overall for our special itinerary. Beverages, snacks on international flight were great."
Cons: "Specialty food requested - reduced sugar because there is just too much sugar in airline food generally. Pretty awful. Some kind of (I think) pickled cabbage and carrots slaw was inedible. Plain yogurt was awful, needed something! Nuts, just a little bit of dried fruit would help."
Cons: "Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze."
Pros: "Crew was gr8, seats comfy and space between seats was great, great space for legs"
Cons: "The quality of the forks and knife, I had meat for dinner and the fork broke two times. Coffee needs to be a little more stronger. Keep it up!"
Pros: "Everything except landing at the same time my next flight was boarding. I had to sprint and was greeted my the meanest delta agent I have ever known. I didn’t know you could be that snotty. She would not Listen to me or help me get the correct seat o had signes up for"
Cons: "Attends on flight said to go ask gate crew to help me and I rushed out to be greeted again by the bus mean crude snotty agent. She told me to get my rear on the plane The attendants didn’t have a clue that she had others to board ( they all got upgrades) and I better move my rear. I was shocked."
Pros: "Quick flight"
Cons: "Old plane"
Pros: "Good landing, great service."
Pros: "We eventually arrived"
Cons: "Then, in Atlanta, the flight was delayed 3-4 times, and our departure was more than an hour late. Overall, not one to be proud of, Delta"
Pros: "Quick deboarding process. Attendants also wonderful. Diverse staffing. Attendants were friendly and helpful."
Cons: "Bumpy flight. But it was a short flight and they tend to be bumpier."
Pros: "Flight left and arrived on time. Smooth flight, so the weather gets credit for that. Seats a bit more roomy than the horrible sardine cans I've become accustomed to being squished into on Delta flights."
Cons: "The provided earphones are useless. Next time I'll have to bring some from home. I only could watch films with "closed caption.""
Pros: "It felt like it was over before it even started!"
Pros: "seating placement was perfect..."
Cons: "Food was awful. Didn't get my checked luggage in Manila upon arrival, was traced and left in New York JFK. Don't know who messed up with my luggage if Delta connection or China airlines."
Pros: "A meal when I'm traveling"
Cons: "The food was just a snacke"
Pros: "Excellent gate personnel, spacious and clean plane"
Cons: "Some crew members were a bit curt"
Pros: "Good flight. Organized. Friendly flight attendants. I like Delta."
Cons: "Paid for priority seats, but weren't offered the option for my two free drinks due to the flight being short distance."
Pros: "It was a normal flight as well expected."
Cons: "The airport and boarding process at SJD was disorganized. There were no sandwiches available to purchase on the flight."
Pros: "Entertainment on first flight"
Cons: "Food, no smoking at Minneapolis airport"
Cons: "Customer service was lack luster..."
Cons: "It was a smaller airplane."
Cons: "They wouldn't deal with any flight changes."
Cons: "The flight was OK."
Cons: "Late flight without any compensation for our trouble"
Pros: "Left on time, plane was clean and arrived early"
Cons: "Aircrafts were not maintained well and they had to return causing a 4+ hr delay"
Pros: "Flight was smooth and leg room great"
Cons: "A flight of four hours should have decent food. Too short connection times and inconsistent restaurants in the airports often leave me very hungry. Give us real healthy food onboard."
Cons: "Having delayed flights"
Pros: "Excellent crew and flight. Love the ability to.choose a movie to watch."
Cons: "Semicircular terminal area is so loud that it is hard to hear your flight calls even if you are sitting right near checkin desk. Not nearly enough chairs; people sitting on floors or standing everywhere. Hope it get better."
Cons: "I was separately seated from my husband and had to seat in the middle because my ticket status was economy"
Pros: "Crew and ground staff were excellent"
Cons: "I hate the CRJ configuration- no business class and coach seats are far too close together, worse than many Asian airbus configurations."
Pros: "The flight attendants made the safety briefing extremely lively and personal, a wonderful break from the normal tedious process. The rest of the flight was quiet, uneventful, and pleasant in part due to their good nature. I cannot have gluten or soy, and I was brought a complimentary bag of potato chips that were gluten free - the one and only time this has happened! I hope to fly with this crew again someday."
Cons: "they charge 300$ extra for a 14 year old child and dont give any service for the payment, they say it is to bring the child on and off the plane even though he can travel alone and has done it many times with other air lines. drive the parents uo the wall, make them wait endless time, and then they comlaine that thay have no time tofor the child and leave him standing with out even letting him to seat with the other air lines a child of 12 can travel alone."
Pros: "The in flight entertainment was great with live tv and a assortment of current movies to chose from."
Cons: "Nothing at all"
Pros: "Excellent flight. Nice new aircraft."
Great flight, crew helpful, plenty of food and drink and loads of flight entertainment to pass the time.
The gate agent (when I got off my flight from Lexington to Charlotte) had dismissed the person who was supposed to wheelchair me to the next gate I waited 10 minutes for her to call for another wheelchair assistant After 25 minutes of saving I ask her to call again as no one had shown up She was too busy talking to a friend and then left and went up to check on the next flight while I sat there I personally flag down three people asking for assistance Finally one of them told me that a person with a clipboard type device would be the one to help me I explained I had had nothing to eat in Lexington my way there because the restaurant closed due to some kind of flooding or other plumbing problem before my order could be brought to me I saw a person with a clip for type of device is actually help me get to the restaurant where I waited in line to get a table This person stayed with me as long as she could before she was called to assist another customer I was able to get something to eat then had to walk to my fly and barely made it onto the flight I have never been treated so poorly as I was in this situation I have a new knee and was in a lot of pain and was hungry I would like someone from American to contact me and indicate what Itgey will do id to compensate me for my time, trouble, and inconvenience as well as pain in his poor treatment of a customer
We were delayed in Charlotte for almost 2 hours because American Airlines didn't have flight attendants for our flight.
Pros: "Kinda confusing the train finding the gates"
Pros: "The flight was much awesome"
Cons: "The Frodo add more food please"
Pros: "The crew was extra helpful - Help was easy to find and the crowds manageable. As a bonus, our flight arrived at the destination 30 minutes early."
Pros: "Free entertainment and snack. Customer service was great with my bags and had options for picking up and delivering"
Cons: "My bags were not there when I landed"
Cons: "We landed early and had to wait 45 min on the runway."
Pros: "Lots of space"
Cons: "Better movie selections They lost one of our bags :("
Pros: "Flight attendant Louis was great. He was very nice and friendly. Calmed me down when I was nervous about turbulent. Great staff overall!"
Pros: "On time"
Cons: "During boarding female staff disengaged, not calling passengers to her podium to take boarding pass. She made boarding much slower"
Pros: "The flight was good."
Cons: "The seat size could be bigger, and the layover was awful. Sixteen hours is unheard of."
Cons: "Flight was delayed and they announced it was because they weren’t sure there was enough tread on the tire to land which didn’t give anyone a great feeling. Crew was probably on their last shift and just rude."
Cons: "Bag check fee is steep for students."
Pros: "Had pre assigned seats and American changed without saying anything."
Cons: "Had to buy another ticket"
Pros: "NOTHING AA IS THE WORST. This is my 2ND AA experience within a 5 month time period and the first experience i tried brushing under the mat as it was bad however this one TAKES THE CAKE"
Cons: "The airport staff after TSA are RUDE! I was suppose to leave from one destination to another, last night. AA rebooked me without my consent and assumed i would be ok taking a later flight 24hrs later. After hassle, i thought i received a perfect flight which would get me to my destination A WEDDING at that in time. However, i have been rebooked over 5x in under 24hrs and still at the airport from 9hrs later! They do not compensate you and do not even extend the offer!"
Pros: "Accodation ofvstaff at gate, boarding, seat."
Pros: "On time and quick."
Pros: "planes were on time, good flight"
Pros: "Nice people to fly with"
Pros: "everything was smooth"
Cons: "Nothing bad about the trip"
Pros: "Very good service"
Pros: "Everything was great about my flight from Buffalo. Friendly people, easy boarding and flight was smooth as I expected."
Pros: "Nothing at all"
Cons: "Never should have been on this later flight which also took off late. And I don't even know where my luggage will end up. I should get an apology and cash for my troubles."
Pros: "Flight was on time"
Cons: "Since we have an AAdvantage CitiCard and are AAdvantage members, it is disconcerting to have to claim your privilege of 1 free bag and priority boarding each time. This is embarrassing at the gate especially since it looks like we are cutting the line. What good is this "privilege" if you have to assert it every time or hold a credit card in hand with your carryon and boarding pass. This should be included in our ticketing at the time of purchase and upgraded on our boarding pass if we use the damn card for the purchase. It is now not a "privilege" but an inconvenience."
Cons: "I am so tired of people reclining back in my lap. It has happened for the last 3 times I have flown. The last flight the man reclined before we even took off and he was not instructed to put his seat up. There is no room for the tray table when the person reclines in front of you. I am sick of looking at fat bald heads during the entire flight. Wifi also sucks."
Cons: "Both flights delayed. A six and a half hour drive took nine and a half hours by air."
Pros: "Good space on first."
Cons: "The boarding process is not organized, even if you're flying first you have to "elbow" your way in. The headphones or the connection are wrong the noise coming of it is terrible, couldn't watch a single movie. Unusable. Tried moving it around and changing for another unsuccessfully."
Pros: "Personel attitude and excelent service"
Cons: "The 2 hours delay to deppart and the small room in seats."
Pros: "The "very" new 777-200 was very comfortable, well-laid out. I usually skip or leave half of the in-flight food served, but this rates as one of the best meals, I've had in an airplane outside of business class. The in-flight entertainment/information service was decent, but perhaps because the plane was still in new condition."
Cons: "On this entire business trip, I booked with other companies, but ended up 5 flights operated by American Airlines. One cancellation, 4 delayed, 3 late arrivals. The last one was the most annoying. I will be avoiding AA in the future. The domestic crews are generally brusque and miserable. The international flight crews were more accommodating and pleasant, but most of them also seemed annoyed at passenger presence. Also, having to pay for a preferred seat on a half-empty airplane is simply unfair. By 24hrs before the flight, AA must have known there were plenty of empty seats."
Pros: "Ordinary flight, not too chaotic for holiday weekend."
Cons: "My luggage was lost! Had to wait an entire day to recuperate my suitcases."
Cons: "Two legs flying up from Norfolk to Boston delayed. Two legs flying home the next day also delayed."
Pros: "The third set of pilot tried their best to get us a spot to fly out due to bad weather we took off after almost 3 hours"
Cons: "The airline should have at least coordinated their crew arrangement before passenger boarding time, and have to change crew members three times after passengers boarded."
Pros: "Overall very good"
Cons: "Nothing specific"
Pros: "Everything was great could have done nothing to improve wonderful set"
Cons: "Everything was great magnificent service no complaints"
Pros: "Volare con American"
Cons: "No snacks offered! No alcohol drinks offered!"
Pros: "Great customer service and attention"
Cons: "No inflight entertainment"
Pros: "Liked that they let me carry on my luggage and put it in the overhead instead of making me check it like they did on the flight from Myrtle Beach to Philadelphia."
Cons: "Would like the "whole" can of soda."
Pros: "Staff was very nice; ice cream snack was most welcome."
Cons: "The sound and/or picture on many tv screens was broken."
Cons: "Really unorganized this time around. They couldn't seem to get it together."
Cons: "The flight was cancelled. Then we all were told to re-ticket at customer service. Waited on the line for 2 hours to get a stand by ticket for the next flight. Luckily I was the second from the last that got the seat, or else I would have to wait for the next flight which would take even longer than just drive to Vegas myself. I asked customer service to accommodate me with some food coupon since I had to wait for the next flights...they said they don't have that kind of accommodation, really?!!!"
Cons: "Airline gate attendent gave us the wrong information for the connecting flight and we nearly missed it"
Pros: "Ease of access. Hospitality."
Pros: "Landed safely."
Cons: "100 degree plans before taking off for mechanical reasons. Upon arrival it looked like a refugee camp in baggage claim area. A bunch of bags unclaimed scattered about. The screen said carousel 12 and confirmed it with local reps and then after waiting for a while some passenger says "if you're coming from Charlotte the bags are at 11, that's where I found mine". The miracle of flight is a miracle. I rarely complain but more often than not when flying domestically I realize how stretched the airlines are."
Cons: "Plane out dated . It was sad. Tinny seats. And again they boarded all group 1 at once. And all of group 2 at once. Should of done by so many seats\rows. It was horrible. I wouldn't fly American again. Unless I won a trip"
Wish i would have flown United all the way.
Pros: "On time & well organized"
Cons: "All good. Average service, or lack thereof, for American carrier"
Cons: "Cleanliness of airplane. Vents and tray tables were very dirty"
Cons: "More layover time. We bare made our connection to Milan because of need to clear passport line."
Pros: "Flight was canceled."
Pros: "Service, Hospitality, food, & comfort."
Cons: "Need more Hindi movies selection."
Pros: "Crew was super helpful and patient as the flight was delayed by more than 3 hours. Captain kept everyone up to date with whatever was going on."
Cons: "Flight delay impacted a lot of other travel plans. No compensation for long delays"
Pros: "Crew was late because of horrendous weather in Chicago, but we were kept informed and they were positive"
Pros: "Slept the entire flight"
Cons: "The plane was smaller so there wasn't a lot of space"
Cons: "flight delayed by 3 hours. no reason given- effected subsequent schedule..."
Pros: "I upgraded to premium economy and was glad I did. Extra space and and empty chair next to me."
Cons: "For a 9 hour flight, food wasn't filling nor was there enough. I wouldn't have even minded paying a little extra for snacks but a small dinner and small sandwich as a snack was all there was. Plenty of drinks though. My day did not recline all the way, I only got it to move an inch or so."
Pros: "small airport, quick loading"
Cons: "Video stopped working, power plugs didn’t work"
Cons: "Late departure not good with wheelchair disability services"
Pros: "Smooth boarding process"
Cons: "It would be great if there were music channels included in the online entertainment choices :)"
Pros: "The flight was comfortable."
Cons: "As I walked on the plane, the crew members standing at the entrance didn't greet me, I had to greet them first. The same issue occurred as I exited the plane. Also the 3 hour layover wasn't fun."
Cons: "Card reader for direct tv didn't work"
Pros: "Missed connection to RDU"
Cons: "Had to pay out of pocket for a hotel to catch next flight to RDU"
Pros: "No entertainment due to short flight"
Pros: "Good flight"
Cons: "Too tight to sit in seat"
Pros: "Friendly crew. I could understand the pilot. He had to tell us we were skirting weather and would be delayed in landing. But he was clear and professional, which made it easier to take."
Cons: "No one can like the seats these days on almost any aircraft. Not enough leg room and the seats curve your upper body into some unnatural position."
Pros: "The staff was courteous and polite and went the extra mile to ensure my flight was enjoyable."
Cons: "Airline staff was misleading. When we left Costa Rica hours late and all missed our connections, the staff in San Jose assured us we would be compensated and put up in hotels. This was not the case, and I ended up spending over 30 hours sitting in airports to get from San Jose to Boston, including an entire night in the Houston airport."
Pros: "Everything went swimmingly"
Pros: "It was running on time."
Cons: "The seats were super tiny and cramped! I paid for wifi and had to keep refreshing the whole time and it never really worked at all. I was sort of banking on using that flight to work and now I am late on some deadlines."
Pros: "I was able to get the next flight on standby"
Cons: "I was told at check in to go to the wrong security point, which caused me to miss boarding my original flight."
Cons: "Late departure flight. Late return flight."
Pros: "The plane was only half full -- plenty of room!"
Cons: "Turbulence (not your fault)."
Cons: "This airline is so beyond awful. American has the most janky planes, uncomfortable seats, and worst service on the plane. I had to beg the flight attendant to get me a wine because I was asleep when they came by and missed them by not even a half hour... She acted like it was so hard and it took asking 4 times and finally just asking another person. I was so annoyed. They also have shitty food selections per usual. Who chooses those snack items?! They clearly have no taste. I was miserable the whole flight. I usually am not a miserable traveler so this isn't just me being negative, I seriously may write one review every few months, only if something is really good or really bad. The fact that I'm even taking the time to write this says a lot!!!"
Pros: "Everything went fine no problems and it was XMAS eve"
Pros: "Flight left and arrived on time. Good service on board."
Cons: "For boarding at the gate, attendant scanned boarding passes at one terminal and asked passengers to board next to another terminal across the room. Anyone could have walked onto the plane without a boarding pass, which seems to be a security concern. It felt as if I was seated over the rear wheels of the plane. During taxi and takeoff, there was an irregular bump that made a noise and vibrated the plane every second or so, and sped up as the plane sped up. I was concerned that something was the matter with the tire or wheel."
Cons: "Missed my connecting flight and had to pay to stay in a hotel room for the night."
Cons: "Waited 45 minutes for bags in Houston. Whatever we made up in the air was lost on the ground."
Pros: "I liked the equipment, very comfortable. The actual entertainment was alright, but it would be better to have the movies start when one is ready, and not on a fixed schedule. Plenty of bathrooms."
Cons: "We were quite shocked that we couldn't check in on-line. We spent literally hours, even brought a computer with us on a day-trip so we would be the regular 24 hrs before. Then tat also changed to 23 hours, then we were denied completely. This is very old-fashioned and really unacceptable. Why???"
Pros: "Staff was very nice"
Cons: "Seats are very small. Felt like the person next to me was practically sitting on top of me."
Pros: "Crew did the best they could with the cards that were dealt."
Cons: "Delay the flight next time instead of trapping a completely sold out plane on board with very little ac if any at the gate. Totally could have been avoided with some forethought. Kind of surprised at how this was handled in an industry that is attempting to avoid passenger incidents etc."
Pros: "UN change the gate and I did not have time to make it and they did not pay my hotel , 159 dolars extra y have to pay !! Never again with this airline"
Pros: "Ticket agent got us on a Delta flight."
Cons: "Flight was cancelled."
Pros: "No delay! Earlier then expected."
Cons: "Not to comfy."
Pros: "Newer planes"
Cons: "More and better snacks, should provide pillows"
Cons: "No good snacks to even pay for didn't have time to stop and eat in the airport"
Pros: "Took Delta"
Cons: "Cancelled flight"
Pros: "Flights were on time, no delays."
Cons: "Three hour Houston delay; I accepted a change in scheduled flights with less delays and $300 compensation, but the offer was withdrawn without explanation. And had to switch seats in the first leg to redistribute weight."
Cons: "Plane was delayed 3 hours. We board then have to reload because needed a o change crew"