Daily cleaning, installation of cabin HEPA filters on flights from Lexington to South America
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 8h 31m
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Scores according to KAYAK customer reviews
Pros: "Very spacious."
Cons: "Not having a bunch of crying babies."
Cons: "People wiping down their seats during the flight .... how silly"
Pros: "Decent entertainment options and snack offerings."
Cons: "Last 6-8 rows were vacant and for some reason Someone was still seated directly next to me. Why on earth the flight attendants (otherwise great) didn’t make an announcement that there was no need to share a row and encourage people to spread out is beyond me. I mean this is the only flight I can remember in a decade that wasn’t nearly or fully booked, you’d think they’d emphasize that. Instead I got to be trapped like it was a full flight next to a guy with no concept of personal space."
Pros: "The seats in Premium Economy are terribly uncomfortable and not worth the extra cost."
Cons: "The seats in Premium Economy are terribly uncomfortable and not worth the extra cost."
Pros: "The crew was very attentive. The food, excellent for coach class; we even had a welcome cocktail. We even managed to take off early."
Cons: "When you travel in the coach class, you know you won't get a much comfort but the seat was acceptable and I had more legroom than expected."
Pros: "crew was ok. entertainment ok"
Cons: "they always give us seats way back in the plane."
Pros: "live tv, watched the formula one race"
Cons: "Seats were not comfortable, and the side panel at my feet was broken off and i could see through the floor of the plane"
Pros: "Maria in Winnipeg tried to find me decent connections. She did book me into a hotel in Boston as I missed connection 3 times!!!!"
Cons: "Flights that arrive and leave on time. How can one plan a trip if flights are continually cancelled or delayed. Very frustrating and a very unhappy customer."
Pros: "Boarded in good time, friendly crew, flight was comfortable, entertainment was good - and most importantly, landed on time!"
Pros: "Crew was lovely"
Cons: "Flight was delayed 8 hours. Both the pilots and flight attendants timed out at different times. After boarding we had to deplane because crew was timing out. Had to fly new crew in from Atlanta. Was in airport from 10:50am to 8pm with airlines offering a bag of chips and water."
Cons: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."
Pros: "Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually)."
Cons: "I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip."
Pros: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Cons: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"
Pros: "Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really."
Cons: "I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous"
Cons: "Reclining seats"
Cons: "food options"
Cons: "Friendly crew and lots of good free snacks!"
Pros: "Crew had pleasant personalities.. not stoic annoyed faces"
Cons: "People should wait their turn getting off the planes “Wait until the seat in front of you is empty,” says the elementary school teacher .."
Pros: "I liked the wide variety of movies and snacks available."
Cons: "The kid behind me wouldn't stop kicking my seat."
Pros: "The flight was on time at departure and 30 minutes on arrival."
Cons: "Since I got a good deal on the ticket, my boarding zone was “Basic”. That kind of sucked, but I still could fit bag in the airplane so it all worked out"
Cons: "Had problems with wheelchair in Paris at the boarding gate. I was supposed to pre board and I was the last person on the flight."
Pros: "Food was great as was the selection of movies available. The seat was comfortable and had enough leg room."
Cons: "Lines was confusing and the various boarding tiers were not announced properly (Delta One, Sky Priority, and Zone 1 were all together and Zone 2 started boarding way before the priority lane was finished)."
Cons: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Pros: "First time flying into Daytona and it was super easy."
Cons: "Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm."
Pros: "Overall ok."
Cons: "Cabin was freezing."
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Cons: "Crew did not offer me/ another passenger the complimentary drink/ snack. And made a face when I asked for a drink later."
Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Pros: "Excellent gate personnel, spacious and clean plane"
Cons: "Some crew members were a bit curt"
Pros: "Flight ifself was okay once on the plane"
Cons: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Cons: "Customer service was lack luster..."
Pros: "Every single detail was outstanding"
Cons: "No tv screen"
Pros: "Seat back movies Staff was attentive and patient with my sick teen daughter."
Cons: "Old plane with no seat back entertainment on one leg of journey."
Pros: "Nice crew"
Cons: "Normal too squished conditions."
Pros: "Great entertainment, comfortable seats."
Cons: "Middle seat with zero chance to switch."
Pros: "Smooth and easy."
Cons: "Not applicable"
Pros: "free texting and entertainment!"
Cons: "our flight was delayed half an hour."
Pros: "Free meals and entertainment"
Cons: "Can someone please improve airline food?!"
Pros: "Pilot flew flawless crew kind and helpful it was a full flight and impressed helpful passengers to get on board was."
Cons: "Disappointed airplane not equipped with free movies. I bought ear buds on return flight for that purpose"
Cons: "Having delayed flights"
Pros: "I always have a great experience on Delta! Thank you"
Cons: "Not having a seat assignment until arriving at the gate."
Pros: "Snacks included bananas."
Cons: "Forced to gate check a bag that fit within the size constraints."
Pros: "Nonstop quick flight"
Cons: "Row 36 is a disaster."
Pros: "Flight was short and the pilot informed us quickly when we were starting to decend."
Cons: "Flight was a little over crowded."
Pros: "Online prompts for a flight I couldn't cancel."
Cons: "Online prompts for a flight I couldn't cancel."
Cons: "Everything. Original flight was direct from Guadalajara to Mexicali but was cancelled and Changed to a connection in México city. The layover was 8 hrs and our connection we waited 8 hrs for was overbooked so we got put on standby. I bought the damn tickets 3 months ago and this is the shit I get."
Pros: "The entire experience was great. Flight was at 1 got to the airport at 1208. They got me and my oversized luggage on the plane in time for take off."
Cons: "The meal was a pasta with no protein. While delicious, along side it’s compliments of a salad, bun and yogurt, it was no bueno for someone avoiding carbs. Obviously a pathetic comment but one none the less."
Pros: "Everything as should be, nothing special"
Cons: "Just the necessary. Don’t change it"
Pros: "The attention of the crew"
Cons: "Hot food"
Pros: "Cheap flights"
Cons: "Needs better customer service (includes on the phone and in person) Provided no help at the Aeromexico counter, ended up missing my flight. Due to unable to print my boarding pass cause the flight was delayed. Definitely will not fly with this airline. Will NOT recommend to friends!!"
Cons: "Departure delayed. Seat does not recline. Not even a good foot rest. On first class."
Cons: "Food options and more beverage options"
Pros: "Great service and comfort"
Pros: "Crew was great"
Cons: "Wi-Fi never worked going both directions. Also the gate was changed twice. The last change was less than 30 mins before departure and I almost missed my flight!"
Cons: "Landing was horrible"
Cons: "In JFK, they asked to check in every single carry on. This is very inconvenient and adds time upon arrival. Considering that this is a late evening flight, the more you wait the later it gets. If this plane has not enough space they should use other plane"
Cons: "I got singled out by a staff member to request me to check my bag while the passenger behind me had a bigger carry on bag. My other 2 friends had carry on backpacks about the same size as well but they didn't get stopped. I didn't know why I got picked on."
Pros: "Everything was ok except the audio"
Cons: "I could not use my earphones because the entry was blocked. You should get it fixed. Seat 23D"
Cons: "I wish I didn't have an almost 6 hour layover and that there was a personalized screen for this longer flight."
Cons: "Crew and staff were lazy and hostile almost I have to say."
Pros: "The crew was very kindly all the time, the on board entertainment is modern"
Pros: "It went smooth and was very comfortable."
Pros: "Very good service,ver y servicial,and excellent pilots,"
Cons: "Check in was very slow with long long long lines."
Pros: "Spacious cabin layout with great food and entertainment options."
Cons: "Zero complaints. It was a great flight"
Pros: "Crew is always great"
Cons: "Modern entertainment with personal screens."
Pros: "Excellent customer service and they actually served us delicious dinner, no pretzels nor peanuts ...very impressed !"
Pros: "Plane staff was friendly, onboard entertainment options were good and the fare was reasonable."
Cons: "Plane noise was very loud and cabin temperature was so warm I was sweating and my wife ended up feeling naseaus towards the end of a 5.5 hour flight. Also, not a big fan of advertising being played over the TV and cabin speaker system."
Pros: "The service was great!"
Pros: "My husband and I enjoyed the convenience of the direct flight. It was so much better than spending several hours in airports just to save a few dollars."
Pros: "The only 2 thing I liked was the flight was peaceful and the movies."
Cons: "No me gusta como me trataron uando le pregunté a las aeromosas donde estaba el l baño contestan como enojadas o cuando pregunté si el jamón del sándwich era d puerco o d pavo Y me contesto de mala gana q no sabía con un tono molesto. o cuando pregunté si tenía q llenar la forma q dan antes d bajar el avión y me contestaban enojadas uno respondían a mi pregunta. Y no es la primera vez q me pasa siempre son haci. Deberían tener más tacto para tratar a los clientes y ser más amables. Gracias a nosotros los q viajamos en avión ellAs tienen trabajo."
Cons: "The behavior of the front desk employee who provided us the ticket."
Pros: "Todo estuvo muy bien !!! Fue un viaje placentero !!!"
Pros: "Cheese tamale"
Cons: "My hiking shoes were stolen along with a wind breaker"
Pros: "Lots of really good movie choices"
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Pros: "Got my tickets. Good entertainment, snacks."
Cons: "Being late to board, depart. Checked bag not sent to final destination but had to be handled by me at connecting flight."
Pros: "Service as usual, good"
Cons: "Flight late departing almost an hr"
Pros: "We got an upgrade to 1st class. However because it’s an older plane, 1st class was just recliner seats. This was an overnight flight, so anything helped. It would have been nicer to have seats lay further back in 1st class. We did not have food since we slept the whole way."
Pros: "Service was good"
Cons: "Choice of food...only non-vegetarian sandwich was offered."
Cons: "the attention during the delay was terrible. No A/C, and no possibilities of returning tio the terminal while they worked on fixing the plane... and the crew diidn't allow us to use our phones, or offered water"
Cons: "Seat 10C - does not stream properly."
Pros: "Food service, upgrade, and leg room"
Cons: "How the gate lady was rude when asked a question. No personal entertainment system."
Pros: "Wi-Fi and the worker's very nice. TV food"
Pros: "The movie was probably the best."
Cons: "Flight was 3 hours delayed, I missed my connecting flight. Neither the crew or the pilot apologized for the 3 hour delay. I will never fly Aeromexico again"
Pros: "I'm 6'3" and they put me in a row with more legroom without charge. Very friendly and courteous crew."
Cons: "no food on this 4 hr flight but i did fly economy. This isnt only flight or airline where in flight internet doesnt work."
Cons: "I was very unsatisfied with my Aeromexico trip because I missed my connection in Mexico City, and instead of getting rebooked on another flight, I had to buy an entire new ticket. My original ticket was $140 and my new ticket to get home was $350. I have never flown on an airline that makes the passenger buy a new ticket when a connection is missed. I was in the Mexico City airport and only missed my connection by 10 minutes. Very disappointed with Aeromexico. I will be emailing the airline customer service separately too."
Pros: "Would not recommend."
Cons: "Poor service."
Cons: "Boarding in. Irnos Aires was disorganized and late. It took three hours to go thru the Mexico City airport as an in transit passenger. Flight from Mexico City left one hour late making me miss my connection. Poor experience which I will not repeat!"
Pros: "Excellent legroom, friendly service, on time"
Cons: "Had trouble getting movies in English"
Cons: "Late and no communication"
Pros: "The flight was much awesome"
Cons: "The Frodo add more food please"
Pros: "Free entertainment and snack. Customer service was great with my bags and had options for picking up and delivering"
Cons: "My bags were not there when I landed"
Pros: "Flight arrived early. Stewardess although newer was attentive"
Cons: "Nothing the flight was great"
Pros: "Crew was very nice"
Cons: "Better plane, better notice on delays, not only to weather"
Pros: "Flight attendants were very good."
Cons: "Pilots need to do a better job of communicating delays. Especially the ones piloting this particular flight."
Pros: "Seating, nice personnel"
Cons: "Long layover in Chicago"
Pros: "emergency landing upon returning to JFK"
Cons: "They didn’t turn on the AC. Terrible service"
Pros: "Crew very nice!"
Pros: "Took an hour extra to get in the air but we arrived safe, and that is always 5 stars"
Cons: "Bag check fee is steep for students."
Pros: "There was nothing to like about the way this sudden last minute cancellation was handled."
Cons: "I expected at least an offer of some kind of compensation for the inconvenience. it didn’t and hasn’t happened thus far."
Pros: "Flight attendants were helpful, professional and friendly"
Cons: "Old plane, not in good shape; seat pocket broken, are rest controller did’t fit into arm rest properly, panel in bathroom held in place (kind of) with duct tape, no individual screen for movies."
Pros: "Trip overall was great until getting baggage at baggage claim."
Cons: "We waited 1 hr or more for our baggage to arrive at baggage claim and no one from AA told us anything until about 50 minutes into our wait that there was a weather delay so baggage crew couldn't work in the conditions. When we landed, the weather was fine so no one knew! Many people missed connections or had to run through the airport by time they got their bags. Better communication would have been easy to do to keep us informed."
Pros: "Crew was nicw"
Pros: "Ease of entry."
Cons: "Personal space is very, very limited and food is terrible for an international flight."
Pros: "Great crew"
Cons: "WiFi not working"
Cons: "There was only a shared screen. And the AA Entertainment app didn't work"
Pros: "Newish/refurbished interior with plenty of overhead storage. Loved USB port. Comfortable and expeditious trip."
Cons: "Flight was a half hour late leaving O'Hare."
Pros: "Plane had mechanical issues. Say on plane for 50 minutes before taking off"
Pros: "planes were on time, good flight"
Cons: "Late to Tulsa again.l"
Pros: "Flight was fast and comfortable."
Pros: "The bag search was very thorough and many employees were wearing their Peru jerseys under their uniforms."
Cons: "Everything else. Flight was delayed almost four hours with no explanation. Received multiple calls from Avianca but all in Spanish until fifth one in English hung up once we confirmed we understood there was a delay. Staff communicated different directions. Only one cafe to wait in. Substitute breakfast served was underwhelming. Plane was incredibly dated with life vests strewn about/not tucked away. Upon deboarding, incredibly unclear that we had to completely exit and go back through security, meaning we had no time between flights for the restroom or to buy water."
Pros: "The option to hear the flip down LCD screens. Though I didn’t use them."
Cons: "The lady next to me taking up my seat and a quarter of each seat to her side. The person in front of me never putting their seat all the way up. Couldn’t hear the crew when asked a question."
Cons: "They should have someone packing your duty free if they are going to make you check it. My duty free expensive wine broke and I am not too happy. After 2 long flights, time change, and minimal materials to work with I have to box and check my duty free in. Not co"
Cons: "lost time and monies...and opportunities."
Pros: "Their Miami weather recovery of service during stressful & tragic times."
Pros: "Food and a/c"
Cons: "Two hours delay."
Pros: "Plane's seats were new though the plane itself was older (probably a retrofit)."
Cons: "Boarding with AA, as usual a compete disorganized mess. No entertainment on seats, luckily had my iPad."
Pros: "I have nothing good to say about the flight to LA or the flight back to Chicago from LA."
Cons: "3 of the 4 flights were late, and the 4th was canceled. The canceled flight was due to weather, but AA's response was to connect those of us stranded with a 3rd party vendor - Travelliance - with the promise of a SUBSTANTIAL discount for a hotel (SINCE THE NEXT FLIGHT I WAS GIVEN WAS 17 HOURS LATER!) - and there was, effectively, NO DISCOUNT. I have spent thousands and thousands of dollars with you over the years, but this was a bucker of water in the face. I'm sure I'll fly with you again, but any sort of good will I held for AA is gone."
Pros: "Flight was on time, crew was friendly."
Cons: "No entertainment, seat was not clean."
Pros: "Friendly and helpful crew besides the message below. Still one of my favorite airlines!"
Cons: "Crew made too many announcements that were commercial. The volume of the announcements was out of sync with the inflight entertainment audio and hurt my ears."
Cons: "Cancelled flight. Booked on another 2.5 hrs later. Seating not until the last moment. No human touches... all mechanical / perfunctory."
Pros: "it was on time and the flight was without incident"
Cons: "the food was terrible, even by airplane standards no personal entertainment system"
Pros: "Flight departed and arrived on time. Seats had power jacks."
Cons: "Could not understand pilot communications. First class flight attendant Jill did nothing special to deserve recognition. No wifi on board."
Cons: "Both flights delayed. A six and a half hour drive took nine and a half hours by air."
Pros: "The crew was friendly There was a bit more legroom than usual"
Cons: "There was a 2+ hour delay We had to upgrade just to get two seats together but found that the plane was not full when we boarded. I could have saved about $50.00"
Cons: "The flight was cancelled without notification."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Cons: "The food was awful. Fish was rubbery and smelled bad, eggs were a gloppy mess, everything was too salty."
Cons: "I was going to miss my flight and so I called the AA and they would not credit, reschedule or do anything for me. I had to just waste the money as the change fee would be just as much as buying a new ticket. Teaches me a lesson for every straying away from Southwest."
Pros: "Overall very good"
Cons: "Nothing specific"
Pros: "how fast we boarded the plane."
Cons: "The crying babies"
Cons: "First of all, we got on plane on time but had to wait 1h and 15 min to take off!!!ok that's the airport!!!They didn't even welcome us in plane.No food at all!Coke in plastic cup?Just this?No smile, not a blanket even air condition so strong!!!The manager of American Airlines should try to fly with Greek companies!And I don't mean with Olympic airways in Onassis time(with Coco Chanel suits the hall crew) but I mean now, in poor Greece's Aegean air which again and again wins the price of best airliner in Europe..Service, crew, foooood!!!Polite people..Blankets!!! I feel sorry for American Airlines..Ok we landed safe..Thank God, that's something..."
Pros: "Flight was fine"
Cons: "Gate in Miami wasn't ready and we sat for 45 minutes until they opened a gate for us to deplane. Ridiculous."
Pros: "The plane actually left without a cancellation"
Cons: "Every flight on this trip was delayed"
Pros: "Great flight attendants and agents, employees care about providing quality customer service to the consumer."
Cons: "No media device on the plane to provide entertainment and the seats are uncomfortable and tiny. My wife is 5'4" &120 lbs and found her seat uncomfortable...we were also sitting in comfort seats. It is 2016, please stop the madness of having coast to coast flights with no entertainment available."
Pros: "The crew were friendly and very helpful! Boarding was quick and efficient, and everything stayed perfectly on time."
Cons: "The plane was VERY old with ceiling tv's that barely worked. The space per seat was much smaller then newer planes. I had to fold my legs up just to squeeze into the space and when the seat in front of me reclined I had the hair of the person in front of me touching my face. Time for an update, especially for international flights."
Cons: "They overcrowded a flight in the middle of a global pandemic which shows they do NOT prioritize the health and safety of their customers."
Pros: "La puntualidad"
Cons: "La comida"
Pros: "Convenient route, great United Polaris lounge at SFO for business passengers."
Cons: "The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open."
Pros: "On time & well organized"
Cons: "All good. Average service, or lack thereof, for American carrier"
Cons: "Cleanliness of airplane. Vents and tray tables were very dirty"
Cons: "90 minute delay almost caused missed connection"
Pros: "Flight was canceled."
Pros: "The checking kiosk with luggage check-in, weight station and automated ticket printing for boarding pass and luggage tag. Security checkpoint was smooth and moving fast. All above have vastly reduced stagnant check-in line at the check-in counters."
Cons: "Need more properly trained ground crew at baggage drop point (which is also the previously check-in counter) to ease the line and expedite the check-in. Also need more notification billboard along the long line to better inform the passagers what to expect at the security checkpoint."
Cons: "My luggage is all soaking wet. Horrible."
Pros: "seats were comfortable"
Cons: "In both flights the in flight entertainment don’t work, you need to pay for a service that is free in other airlines"
Pros: "Smaller plane was awesome. Flight service great. Checkin easy."
Cons: "We are okay with seat area but would ask that united freeze seat backs. The inconsiderate bumpkins in front of us put seat back and then leaned forward the whole flight. we could not even put our tray table all the way down. Coke spilled all over us in turbulence as liose tabke bounced significantly more than if set in place. Give people rude, freeze saet so cant recline or remove tray tables so we dont hurt ourselves due to rude people."
Pros: "We left almost on time"
Cons: "Seating arrangement on departure was a horrible experience."
Cons: "I didn't like that I couldn't select our seats ahead of time because this flight was a code share with United. Also, the United gate agents gave me the impression they didn't know what they were doing or what was going on. There was a security check and one agent checked our passports and then sent us to another who said we didn't need to go to her, but to the counter. At the counter, the agent said she didn't need us there. When I asked questions, she didn't answer my questions, but instead answered questions that I hadn't asked. For example, I asked to check our seat assignments to make sure that we were together, and the first response was that the flight was oversold but they were trying to keep families together. Not what I asked, and immediately caused me to worry that our family would not be seated together. I had to persist several times to get the gate agent to verify that we were assigned seats together, which had been the case all along. Why the needless confusion and anxiety? I don't think she did a good job of listening to me."
Cons: "flight delayed by 3 hours. no reason given- effected subsequent schedule..."
Pros: "Extremely uncomfortable flight"
Pros: "Good. Seating. Not too crowded"
Pros: "Staff felt embarrassed for what they were being asked to do"
Cons: "A United supervisor at the Leon terminal informed me that my 'smart' luggage was not allowed. I have traveled with it all over the world for the past 2 years, including to Leon in a United flight 2 days prior. I have also disabled the battery with a clearly marked OFF switch inside and never actually use it. However the memo I was shown was unambiguous and logic was not an option. So I asked for a screwdriver to remove the battery, The supervisor said no and proceed to treat me as a criminal. After one of the staff lent me tools and I removed the battery the supervisor asked for my name but off we went to board our flight. Before boarding however, my wife and I were called in for a 'random' security inspection. The experience was very unpleasant. It was discrimination and retaliation by someone abusing their authority. Very dissapointed on the United staff and their customer service."
Pros: "Left on time"
Cons: "No screens nor outlets for charging. Outlets available only for higher tier tickets (for additional price). Surprised they dod not charge for air based on ticket price, but they might have for all I know. Sitting on the runway waiting for a gate, our section was filled with exhaust from the engines, which feeled like assisted suicide, almost lost consciousness."
Cons: "2 suitcases out of 6 came broken, the airline did not accept any claim because they say the type of damage is not covered!!!"
Cons: "Late departure not good with wheelchair disability services"
Pros: "Timely departure, comfortable airplane, decent food&drink offerings, my baggage arrived on time despite 2 layovers"
Pros: "It was the worst trip I have ever taken. Delayed 2 hours due to air traffic control problems, then they landed us in Baltimore and decided we were gonna take buses to Newark. They put us back on the plane and drove around the runway for 2 more hours until I finally had a panic attack. I got off. Then they pulled everyone off and 3 busses took us to NJ, arrival at 4 a.m....HORRIBLE crew had timed out, horrible stewards served up water in cups and were yelling at people to sit saying we were NOT getting off the plane."
Cons: "UNITED AIR"
Cons: "I think, on a five hour international flight that you should not have to pay for your entertainment. Really cheap. And if you have a couple of kids? Since the Go App works for free in the states, why can't they offer that."
Pros: "Decent room on the flight. No food or drink."
Pros: "No entertainment due to short flight"
Pros: "The meal that was served was exceptionally good."
Cons: "Is it really that much more expansive to provide complementary movies - personally I never watch the movies but many passengers do - I did not notice anyone who purchased this service."
Cons: "I didn't like that I couldn't take an earlier flight home to Ontario without having to pay a fee. The airline delayed my flight a day later just to get to Oregon and the least they could do was give me an early flight home."
Pros: "I'm very happy with the flight."
Pros: "I liked my attendants. It was around Spring Break with a lot of Delta's passengers trying to get on our flight. They handled the rush well and didn't neglect their already booked passengers in the process."
Cons: "I'm 6"1 and there's no leg room for at all!"
Pros: "The crew was comfortable and friendly, overall cruisy for a 14 hr flight."
Cons: "We departed 1.5 hrs late, over a baggage discrepancy and had to return from the tarmac to the gate, which seemed unnecessary and probably had something to do with the same passenger they were calling every five minutes for over an hour before we even began boarding. We then arrived late, which extremely rushed my already super tight transfer in LAX and cause a lot of stress and frustration with the airline."
Cons: "This airline is so beyond awful. American has the most janky planes, uncomfortable seats, and worst service on the plane. I had to beg the flight attendant to get me a wine because I was asleep when they came by and missed them by not even a half hour... She acted like it was so hard and it took asking 4 times and finally just asking another person. I was so annoyed. They also have shitty food selections per usual. Who chooses those snack items?! They clearly have no taste. I was miserable the whole flight. I usually am not a miserable traveler so this isn't just me being negative, I seriously may write one review every few months, only if something is really good or really bad. The fact that I'm even taking the time to write this says a lot!!!"
Pros: "Everything went fine no problems and it was XMAS eve"
Pros: "United covered my hotel room and gave me $30 in meal vouchers. Would have rather been at my destination though."
Cons: "Mechanical failures flights canceled had to rebook the next day!"
Pros: "Flight left and arrived on time. Good service on board."
Cons: "For boarding at the gate, attendant scanned boarding passes at one terminal and asked passengers to board next to another terminal across the room. Anyone could have walked onto the plane without a boarding pass, which seems to be a security concern. It felt as if I was seated over the rear wheels of the plane. During taxi and takeoff, there was an irregular bump that made a noise and vibrated the plane every second or so, and sped up as the plane sped up. I was concerned that something was the matter with the tire or wheel."
Cons: "Maintenance delays on both legs more than 2 hours of delays put a huge damper on spending time with family. And I have never met a more rude gate attendent. Made me feel like I was not a person. Extremely disrespectful."
Pros: "Flight attendants were very nice. I enjoyed the movies"
Cons: "I could not choose my seat and ended up in a middle seat. Not my preference! The sandwich was on a stale roll with almost no turkey or cheese in it."
Pros: "No wi fi for this flight, I get it that it's a small plane on a short journey but I really miss it when it is not there. My food assessment is just based on the free snacks as I didn't buy any food but the classic peanuts would be better than the snack mix provided. The crew I feel for as they, I am sure, felt the stress of the flight being late to get in (and thus causing the other flights of that particular plane to be behind). The free sandwiches offered by SFO as an apology were a good thought but no substitute for timely delivery. Not a nock on SFO just an unfortunate circumstance."
Cons: "boarding took WAY too long."
Pros: "Service on plane, on time"
Cons: "Staff at both Indianapolis and Denver airports were rude and unprofessional. We definitely got stuck in last available middle seats all in separate places on plane...I am guessing this is because we didn't book directly with United because I registered early for our flight."
Pros: "Late boarding, other then that ok."
Cons: "An old plane with only public TV. American crew is not too pleasant compared to the English crew on our other flight"
Pros: "Ticket agent got us on a Delta flight."
Cons: "Flight was cancelled."
Pros: "No delay! Earlier then expected."
Cons: "Not to comfy."
Pros: "Great time, great fast flight, clean airplane"
Cons: "it was freezing cold, no food/snack, pricey drinks (i passed), and far from friendly crew"
Cons: "No good snacks to even pay for didn't have time to stop and eat in the airport"
Pros: "I like the fact that the crew is very attentive and helped us to get on board on time."
Cons: "There is not a single thing that I dislike."
Pros: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful! They spoke Spanish and they were able to get a crew member to translate"
Pros: "I think Topeka was her name. She was a very good flight attendant"
Cons: "The gate changed after we checked in which was only 30 mins before. Almost missed the flight because we were waiting at the wrong gate. Earlier and accurate description of gate is what is needed. Or someone from united to visit the other gate and announce there is a change to help people out"
Airlines flying from Lexington to South America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Lexington to South America
Masks required on board, masks provided on flights from Lexington to South America
Social distancing seating
Middle seats unavailable to book on flights from Lexington to South America
Testing for antibodies, testing for symptoms for flights from Lexington to South America
Waiving of change fees. Search flexible flights from Lexington to South America