Daily cleaning, installation of cabin HEPA filters on flights from Liberia to Massachusetts
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 8h 19m
The cheapest ticket to Massachusetts from Liberia found in the last 72 hours was $181 one-way, and $385 round-trip. The most popular route is from Liberia to Boston, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $181.
Most visitors from Liberia need to provide a negative COVID-19 test result and/or quarantine to enter Massachusetts. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for Massachusetts
Visitors from Liberia are not required to quarantine after entering Massachusetts.
Visitors from Liberia must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Massachusetts.
Current regulations for vaccinated travelers to Massachusetts: most visitors from Liberia may enter Massachusetts but may still need to provide proof of negative COVID test.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Massachusetts.
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Massachusetts up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
"It was a redeye flight, so there's not much that can be done to make it "better" per se. The crew is respectful of passengers trying to sleep, the lights remain low and announcements to a minimum. The amount of in-flight entertainment and charging ports available at each seat means I can easily find something to watch/listen to until I fall asleep, and my devices will be charged and ready to go when I reach my destination in the morning!"
"Everything was fine"
Pros: "Terrible flight."
Cons: "Wifi. Outlets."
Pros: "The crew was very nice and accommodating"
Pros: "Everything is great like always!"
Cons: "The delay was very long and won’t have been that bad except that the San Juan Jet Blue terminal is freezing cold."
Cons: "Everything was nice 👍"
Cons: "Under the circumstances of this crazy Covid virus, could not have been a smoother flight on Jetblue!!"
Pros: "Love extra leg room"
Cons: "Salty snack and a sweet snack. Both were sweet."
Pros: "Seats were great! Legroom was great and im 6’4” Plane was mostly empty due to COVID-19"
Cons: "It’s a five hour flight and no food, beverages, snacks!!!"
Cons: "Very good"
Pros: "Like jet blue"
Pros: "That I was able to get home."
Cons: "Delayed flight, missed my shuttle home and crew lost control of people."
Pros: "Great crew!"
Cons: "Very small tray table space. Carry on fee should have been easier to see during purchase. If I'd noticed, I would have planned differently."
Pros: "Efficient boarding, reasonable space in cabin and overhead bins"
Pros: "Very easy and great reminder app"
Pros: "The middle seat was empty and the crew was polite"
Cons: "The wifi went out literally every 5 minutes."
Cons: "Update delays earlier. There was no plane at the gate. We knew it would be delayed especially with the weather in Denver. Honesty earlier."
Pros: "The crew members were polite and courteous, and the flight was ahead of schedule in arriving."
Cons: "The cabin could have been a bit cleaner."
Pros: "Quick dmooth service"
Pros: "JetBlue is by far the best airline I’ve flown. Love them!"
Pros: "I like the fact that the staff was very friendly and accommodating. Seats were comfortable but poor condition (old). WiFi was nice as well."
Cons: "The flight was delayed twice and then jump back to the original time according to the JetBlue app. I had also called the airport I was departing from, and they're updated system said it was the original time, as well. Then they offered 2 wave the fees for cancellation or change of itinerary. So I went to go do that for the next day, because my flight wouldn't land in till 3 in the morning. But right as i clicked the confirm button, it said that offer was no longer eligible. And then it got changed again to the second alert which was 11:40 something, for departure. I understand that there was a severe thunderstorm and tornado watch, and warnings along the surrounding cities, however the continually changes in time, JetBlue and mco were not update with each other, it changed so much, so fast."
Pros: "The fact that on Aruba all customs activities that normally are performed in the USA could be done"
Cons: "Slow fellow travellers"
Cons: "Pets were allowed on the flight, and we had no prior knowledge of this. I happened to be allergic to furry animals, especially cats and dogs. There were two dogs on board, one in a row toward the front and one in the back. There was nowhere that I could go and allergens were probably circulated in the system. There was also a terrible odor that several others said they could also smell. The attendant said that there was nothing that could be done, and we suffered through the entire flight. Also, the TV control was broken and there was no option to turn off the TV. The attendant said that there would be a $25 voucher issued for compensation. We have not heard a peep from anyone!"
Pros: "Philly TSA and airport crew rose herd, keeping people moving and shorter wait times.. my hats off.."
Cons: "It was kinda ridiculous that jet blue has crew members promote their credit card over the pa system"
Pros: "Crew was friendly and helpful probably after a long day due to delays. Gate agent was able to find a seat for me on a flight that arrived earlier than my original flight that was delayed for 2 hours."
Cons: "TV kept losing signal during the flight while the other two screens in my row maintained their signal."
Cons: "TVs didn’t turn on until we were 30,000 ft in the air, and also the WiFi didn’t work on my phone until then. Jetblue needs to improve their older fleets and technologies if they want to compete as a prominent domestic airline."
Pros: "That we landed safely"
Cons: "Autistic child behind me without mom supervising her or sitting next to her . The child was about 11 but for some reason her mother was sitting on the isle next to her and wasn’t concerned about having that changed or helping her daughter have a better experience on the plane. The lil girl was screaming , she had a car that she rolled on my seat and the seat next to me for hrs. It’s not her fault, her mom didn’t do anything to help.. nothing .. Then the Crew was arguing and wasn’t happy at all .. Craig talks so fast on the intercome I couldn’t understand him .. Craig wasn’t happy with him having to do credit cards and wanted to do trash . Him and the crew from the back were arguing and I was in disbelief that not one crew member tried to help, talk to the mom or do anything about it .But they were involved in their own mess so they were not worried about the young lady screaming . I left that flight with a headache and no rest what so ever..i really wish the mom or someone would have said something.. absolutely awful flight .. awful I left there saying to the crew get me off of this plane pls .."
Pros: "Love that Jet Blue now flies out of St. Paul looking forward to flying it more often. I also live in WPB and really hope it will fly from NYC to WPB during the winter more often so my children who live in NYC can come more often!!"
Pros: "Incoming plane 20min late, but crew worked well in couteously managing boarding process to regain some of that time back."
Pros: "As always customer service from flight attendants are awesome nothing but the best"
Pros: "Cheerful, efficient service. No hidden costs. Free gate to gate WiFi. Comfortable seats. Never flown them before and they are now at the top of my list."
Cons: "Nothing yet."
Pros: "Great snacks, nice plane staff."
Cons: "An electrical problem caused the plane to shut down. Rather than finding us new flights, we waited for many hours for the plane to be repaired. I was planning on making it to work by 9 this morning but the only folks who received alternate flights were the ones with connections :( in addition to this, the power shutting down on the plane was extremely unsettling. I have flown hundreds of times and have zero fear of flying. Today, I was terrified that the power would shut off mid-flight at any moment. I truly wish we'd been given another plane...i know that's tough. But something along those lines would have been better than stepping back on the one that shut down with all of us in it...after waiting for hours for it to be repaired. I do appreciate the $150 coupon though."
Pros: "They have direct tv free, they also have enough room for your legs!!! What an amazing plane. Everything was perfect. Hubby could watch the champions final."
Pros: "The boarding process was fast and easy. Finding the seats was easy. The inflight snacks were acceptable."
Cons: "The flight announcer at the beginning of the flight was super unprofessional. They kept having to stop their script in order to laugh and giggle. Had I not already know how to do the safety procedures, I wouldn't have learned it from him. The seat belt barely fit me. Now, to be fair, I am fat. But, when I had to suck in to belt in, there was no slack on the end. The seat 31C has a busted aux port. I tried to watch a movie, first off the closed captioning didn't work. So I tried to listen. The aux port wiggled in it's casing and there was so much static that there was no point in listening. The off boarding process was very slow and uncoordinated. I understand that they have to off board in a certain order. However, the flight announcer could have kept the rest of the plane updated on the process. Instead we had to sit in claustrophobic silence and fidget while the line of passengers in the aisle did not move."
Pros: "Snacks and a drink included"
Cons: "Satellite TV did not work. Only showed one movie in english for a four hour flight (no choice in movie and it started replaying a second time)."
Pros: "The boarding process went so smoothly."
Cons: "One flight attendant, a tall gal with brown hair, talked so loudly to her crew mate through out the flight that we could hear her over our ear buds. She made sleep impossible until the last 45 mins of the trip."
Pros: "JetBlue provides little sleeping mask and earplugs and I think that is a lovely touch for an overnight flight."
Cons: "Crew was a little cold, but since we are flying to Boston, I will assume they are just a little miffed by the weather conditions the Northeasterner storm brings on in their industry."
Pros: "It's a budget carrier - I don't expect great food and brand new upholstery. I expect safe, on-time travel, and JetBlue meets and exceeds my expectations every time. Very happy. A great, community-involved company too."
Cons: "Free Wi-Fi, but it seems you have to sign up for an account or/and do something with Amazon. Needlessly complicated. If the Wi-Fi is free, just let passengers join."
Pros: "The second flight attendant approached was helpful."
Cons: "Upon boarding an odor of vomit was obvious. An attendant announced that a previous passenger had been sick in the row and there was no time to adequately clean it. There was only one food option available for purchase. Neither the overhead reading light or entertainment system at my seat worked. The first attendant I approached told me she could find me a seat in the back of the plane. I declined as I reserved a seat in the front of the plane in order to deplane and go through customs swiftly. I was then offered a seat directly behind the row where the passenger had vomited. Eventually, a different attendant placed me in a seat nearer the front of the place where both the light and entertainment system worked."
Cons: "The flight was delayed several times. The plane was hot. There was a loud crying baby behind us kicking our seats... I thought there was more than one baby and was surprised to see all that was generated by one. Our attendant was a little snarky and dismissive. One entertainment screen was on the fritz, and the sound was messed up on the other, so we hacked them together to make one functioning system for one of us. The fly-fi was out of range for all but the last 30 minutes. The seats seem to be getting narrower, and I've lost weight!"
Cons: "Flight was delayed over 5 hrs. Not the airline's fault but waited in the help line for over an hr before the agent told me there was no earlier flight I could be placed on - she was incorrect. Pointed out that there was another flight that had also been delayed and therefore hadn't left yet - she agreed, put me on standby. At the gate, the boarding crew did not know what they were doing. The plane was 20% empty but crew made situation very hectic by giving standby passengers seats, taking them away, and then realizing there was actually enough room on the plane. Crew was friendly but incompetent in terms of problem solving."
Pros: "While waiting at BWI airport, we appreciated the updates by the counter representative. Also, the flight to Boston was so quick, within an hour's time...sweet!!!!"
Cons: "We waited over a half hour for our checked suitcase to come out on the luggage carousel in Boston."
Pros: "comfortable flight, on time, pleasant crew and I was impressed with how a woman with a puppy was treated. I had a terrible experience when I went from CA to MI about 6 years ago on another airline. ( I was bringing my puppy back with me). I'm sorry I didn't complain about it."
Pros: "I thought almost everything about the flight was great (lots of leg room, courteous staff, nice entertainment, short flight even arriving slightly early."
Cons: "The only thing that I wish was different was that they had a vegetarian food option available"
Pros: "We got to our final destination."
Cons: "We needed to wait for "just a few minutes." The Captain said. Then, no other communication at all and we left over an hour late for a 45-minute flight, no explanation. I hate when they leave you in the dark and aren't upfront. The connection from Emirates to JetBlue we had was almost impossible. Two healthy adults, arriving on time in NYC with two hours to make a connection. With walking as fast as possible and not even going to the bathroom, we barely made the flight. Customs. Change terminals. Go through security again. ridiculous."
"Wish there could be real food served."
"The terminal on my ticket was different than the gate number. We went through security and had to take a 15 min shuttle to a different terminal. Why not just go through security there? There were also no attendants at the gate to discuss seat assignments. My husband and I didn’t have seats together. Try on board crew was great, but the airport experience was lacking."
Pros: "The seats were very good. The crew was helpful and friendly."
Cons: "We had a connection in Detroit. The flight from Seattle to Detroit arrived about 30 minutes late, and we barely made the connection. Apparently Delta had not told the Detroit-Boston flight to wait a few minutes for us. We did make the connection, but we arrived at the gate with no seat assignment (we had been bumped the day before from our original flight because of a mechanical problem) as the plane was loading. Had we missed the flight, we would have had to spend the night in Detroit and go to Boston the next day. Delta should have told the gate agent that we were coming."
Pros: "The crew was very professional and polite, my flight attended (blond lady) was very pleasant and very professional. She should be promoter to teach others how to be professional without kiss passenger's a*s."
Cons: "Could be better if the check in line employee were be able to sell one way ticket to Boston at 13:20hr , instead I had to purchased round trip just to get at my destination at planned time. Also I had to pay 30 dollars to go get the next flight at 18:59hrs , which was extremely inconvenient."
Pros: "Amazing crew!"
Pros: "Smooth flight. Crew friendly."
Cons: "More leg room"
Pros: "Friendly crew"
Pros: "Pretty straight forward. Clean. Efficient."
Pros: "Middle seat was empty"
Pros: "Very friendly crew!"
Pros: "Poor service overall. Seats were just like in the economy area, not much different."
Cons: "Better service"
Cons: "Significant delay of departure."
Pros: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
Cons: "Proper communication"
Cons: "Delayed and did not explain why"
Cons: "Middle seat. Big guys dont fit well there"
Pros: "Boarded in good time, friendly crew, flight was comfortable, entertainment was good - and most importantly, landed on time!"
Cons: "Wifi didn't work"
Pros: "Food, timeliness, comfort"
Cons: "Not sure"
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Cons: "WiFi didn't work"
Pros: "Great movies."
Cons: "Seats won’t stay reclined."
Cons: "Flight continually delayed so I had to drive to Chicago and take an American Airlines flight - that cost an additional $700"
Pros: "Really nice flight crew who braved the storm to get us home when everyone else was getting cancelled."
Pros: "Everyone was great!"
Pros: "On time and helpful staff."
Cons: "Very cramped seating."
Pros: "On time flight courteous service"
Pros: "The leg room in comfort+ was nice."
Cons: "I didn't like how the cabin temperature was freezing cold. My wife and I were wearing long pants and sweaters and were still freezing. We asked the flight attendants twice for blankets and each time they said no. I know they had extra blankets but for some reason they did not give us one. I thought that sitting in comfort+ they'd at least give us the comfort of a blanket but I guess not... Oh well."
Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."
Pros: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Pros: "Courteous crew and smooth flight"
Pros: "Great polite and personable crew. Quality food snacks that accompany the beverage."
Cons: "The seats weren’t very comfortable or spacious. And the get your seat at the gate process is a little unclear"
Cons: "Missed our connection due to not enough time between connecting flights, Change of plans due to missed connection not anywhere near each other, one hour spent on the The tarmac... No earbuds available, No drink or food service... Worst flight experience ever"
Pros: "Short flight just snacks. Was able to get a seat on standby for an earlier flight cutting my total travel time down by a couple hours. Very helpful gate agents"
Pros: "Efficient hop to Boston"
Pros: "Modern plane from ATL to BOS. On board games were a fun distraction."
Pros: "We flew a plane that had 2 row seats. I booked that for my daughter and me as well as seats ahead of an exit so we would have no one behind as. Great seats and they reclined quitea bit. We were very pleased."
Pros: "Very professionals"
Cons: "Boarding in LA was. Mess"
Pros: "It was my husband's birthday and the stewardess (red dress, long brown hair) went out of her way to make him feel special by bringing champagne, cookies and even chocolate once we were getting off the plane. I was very touched."
Cons: "The guy next to me was kind of smelly but was very nice."
Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
Cons: "The fact that my flight was delayed for the second time in the past week"
Pros: "seating at row 2a was roomy enough only because the seat in front was empty do no danger of a recline. The service was excellent, entertainment options excellent and products in bathroom are nice - Malin & goetz. The captain came out and greeted everyone, which I appreciated"
Cons: "The food served for dinner was not great. Pasta with a mushroom sauce. Sauce was really soupy. I'm not really crazy about the snack basket options - not enough savory and no chocolate. The seats on the new 737-900 are not comfortable"
Pros: "We had 35 minutes from landing in MSP to takeoff for BOS. We came in on gate C20 and our departure was for C5. The gate person could not confirm the gate so we hailed a vehicle to take us. The driver added 2 more to our cart which slow us down appreciably. We got to the gate and they hadn't started boarding. My wife went to the Ladies Room and I walked over to the desk. The boarding flight was going to LA!! Our flight was going out C11! I had to ask a woman to go into the restroom and yell for my wife to get moving! We made it but I don't know how. Typical Delta!!!!"
Pros: "Friendly crew, ok seats"
Cons: "Was not possible to even request a coffee"
Pros: "Crew was friendly and apologetic"
Cons: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."
"Our flight was delayed by 7 hours"
Cons: "Two loud drunks talked loudly about inappropriate topics the entire flight while not wearing masks. Several people were not wearing masks and the crew never even tried to quiet them down or to tell anyone about the mask. I wondered if the crew agreed with what they were saying that’s why they allowed it. I say that because the one time a steward came to speak to them, it was in the most endearing way. The drunks were commenting that they were told there’d be alcohol and the steward said something like “It’ll be back soon. It’s just that things have been difficult. Have you been watching the news?” in the sweetest way. It felt like a wink."
Pros: "It was comfortable"
Cons: "Everything was good"
Pros: "I like that all the chairs have working electric charger. Other airlines probably have this but it is important for me and they have this."
Pros: "Everything about my trip was exceptional!"
Cons: "Entertainment system nor working properly. 40 minute flight delay due to minor cabin seat malfunction."
Pros: "Nothing special good or bad"
Cons: "My seat did not recline properly and had to sit upright throughout the flight, so was less comfortable."
Cons: "We need food"
Pros: "I had a great seat"
Cons: "Attention to detail by the gate attendant who totally missed that I was boarding the wrong flight"
Cons: "Leave a seat empty in the middle could be good for social distancing"
Pros: "The crew was nice"
Cons: "American has been overbooking flights, doesn't respect social distancing, not true that the middle seat is empty, the person next to me coughed frequently, and since it was a FULL flight, I couldn't get another seat!, never again American"
Pros: "Very timely and efficient"
Cons: "Seats are really small"
Cons: "How come I always have a beautiful and talented flight attendant? She was perfect!"
Pros: "The touch screens had a good selection of movies and tv, which was very nice."
Cons: "The crew pretty much ignored us, not friendly at all."
Pros: "Flight diverted. Poor communication"
Cons: "Realistically explain options of what may happen due to weather issues"
Pros: "Flight was fairly smooth. Food was available for purchase."
Cons: "No onboard entertainment, either in seat or “shared”. Although I checked in over two hours ahead of my flight, my baggage was somehow placed on a later flight and will not arrive until early tomorrow morning."
Pros: "I was pleased there was entertainment for a short flight."
Cons: "My original flight was cancelled and I could only be booked onto one the following day, causing me to miss a good portion of my dear friend's wedding festivities. I am pretty bummed to have paid the amount for a Friday flight only to be able to arrive on Saturday."
Pros: "Ne’er front of plane for easy on/off. Payed extra for extra leg room."
Cons: "Flight attendants were overworked on a full flight."
Cons: "The plane was ridiculously hot, also connecting to the entertainment via the app was terrible."
Cons: "Flight was delayed 3 hours"
Pros: "Amazingly professional, informative crew despite having had been diverted at the last moment and dealing with multiple issues from laptop freezing, an uncooperative passenger and delayed take off. My hats off to this crew; we had a smooth landing and very pleasant experience on board."
Cons: "The terminal was under construction and extremely crowded. We could have used some help from the ground crew shepherding people, keeping hallways clear. Would probably be useful to not have gates immediately opposite each other both trying to board with space being so limited."
Cons: "ages they don’t came"
Cons: "We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding"
Pros: "Nothing special."
Pros: "New gates at Philadelphia are beautiful but are hard to get in and out of and the design almost forces people into the hallway which clogs up pedestrian traffic down the corridor"
Cons: "There were no announcements at the gate. So it was very disorganized and people were frustrated I had purchased some fried breakfast rice at the gate and it came in a bag. The woman at the gat told me I had too many bags. It’s not a bag lady. It’s fried rice. She was not friendly. At least smile when you tell me to combine my takeout bag and my very small cross-body bag that is barely big enough to hold my Iphone. Most of the announcements in flight were muffled and hard to hear. The safety speech was really quite terrible. I think someone was torturing her to do it. It was really quite painful to listen to....."
Pros: "Great crew again, basic aircraft but comfortable economy seats."
Pros: "Despite getting no updates, our flight itinerary was changed from a 3.30pm flight to a 9.20pm flight. Unfortunately this was after landing from Milan at 1.30 with two small children so we had already had a very long day. We absolutely never would have booked this flight itinerary had we known of the change."
Cons: "I am beyond stunned that our flight itinerary was changed from 3.30pm to 9.20pm with no notification. This is absolutely unreasonable and inexcusable made even worse that we had already had a very long journey from Milan to JFK with two small children. Evidently the issue was that we booked via a 3rd party off the kayak site and not directly with British airways. When American airways changed the flight from 3.30 to 3.25, the 3rd party company failed to file for our updated itinerary so British air/American air bumped us to the next flight at 9.20pm. We have long been loyal to kayak feeling it provides the best breadth of options and good pricing. Now we may use kayak to see all the options but I can’t booking directly with kayak anymore after this complete disaster. We ended up renting a car and driving from jfk to Boston, getting home 23 hours after our journey had started, stressed, beyond exhausted and now have to return the rental car. Thanks kayak."
Pros: "Or some attitude re-adjustment. I usually observe rude passengers acting the way some of the stewards were acting."
Cons: "Rude staff"
Cons: "I paid extra for a better seat and it actually had less leg room than my standard seat on my Delta flight."
Cons: "Waited on runway for 45 minutes without any announcement as to why. On plane seat in front of me was defective leading to passenger reclining well into my lap."
Cons: "Lack of food and drink. Crew lackadaisical."
Cons: "flight kept getting changed from delayed to on time then we finally get on the runway and have to shut the engines down and we were told that we would have to wait there for an hour"
Cons: "I specifically never choose American Airlines because whenever I do there are problems. I chose Iberia, not American Airlines and I got switched to it. Sat at the gate for 2 hours after my flight was ALREADY delayed because they didn't load our luggage under the plane correctly and it wasn't safe to fly. I will be calling American Airlines to file a complaint."
Pros: "Outlets, great entertainment choices, quick boarding"
Pros: "Gate flight updates"
Cons: "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"
Cons: "No wifi. No personal video. Old plane. Felt like 2005 domestic flight instead of 2017 international. I paid $135 each for 2 exit row seats, and everyone around me on the flight told me they had not paid anything and just received the seat today I won't fly AA again I don't think."
Pros: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"
Pros: "The entertainment was updated and refreshing."
Cons: "Snacks was only pretzel"
Pros: "Everyone operated fast and professional"
Pros: "I made it home."
Cons: "No entertainment on the flight, no plugs so my phone died, as I almost missed this flight due to my first leg being late, so I was very bored on this plane."
Pros: "Like the entertainment selection with the gogo app. Just wish there were power outlets to charge my device while watching. Old plane didnt have any"
Cons: "people suck at boarding and there are too many priority classes (i'm gold)"
Pros: "- It was on time"
Cons: "- No food although I was entitled to free snack with my status - Service was inexistant - Premium seat (front row) thanks to my One World status but no space for my legs at all - it would have been better in a normal seat"
Cons: "Thought it was funny I didn't get a survey about my disaster trying to leave Boston, only the on time flight getting back. 6 hour delay leaving because of a warning light they didn't catch to begin with. Missed a whole day of vaca. No help once they deplaned us. Horrible flight. First time on American too. Paid for a window seat specific and had no window."
Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"
Cons: "Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided"
Cons: "Delayed for 30 mins due to traffic going in to Boston."
Pros: "The actual attendants on board were perfunctory but had zero urgency or understanding that we had been delayed or notified we'd be so delayed. Appeared there was zero communcation between the gate staff and actual crew. So much was so 'typical Miami' which is just a sad way any travel experience should be described. I expect more from the largest global airline especially when I just listened to several interviews from the CEO who appeared to pride himself to be accurate in being the best to serve his patrons."
Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"
Pros: "very professional and helpful crew, very clean cabin, on time, smooth flight"
Cons: "it was perfect"
Pros: "It was a fuller flight, but the airline staff did a great job either making sure there was compartment space or checking people's bags for free. Even with the fuller flight, the boarding process went by really quickly."
Cons: "Would have preferred to switch the pretzels out for maybe some salty crackers or chips"
Pros: "Crew was warm and friendly"
Cons: "Got severely delayed. Poor customer service"
Cons: "As my mom explained to me, there was a time in the 1960's when flying was a special experience. The flight attendants were proud to do what they did, and treated people with kindness and civility. That is all gone now. It is an ice cold experience. I feel like cattle."
Cons: "The new plane has no usable pouch to put small items in during takeoff and landing - you have to hold everything now, as the cargo net they use barely opens. As hard as the crew hammers you to put things away, having that pouch is handy. Also, we all know we are crammed in too tight."
Pros: "Great crew"
Cons: "Had to wait to board"
Pros: "Upgraded to First Class so it was great."
Cons: "No entertainment unless you download their app and use your personal device. Other airlines do this better."
Cons: "After we board the plane, we were forced to sit on the tarmac at LAX for 2 hours. I missed the Ferry to Provincetown and it cost me an extra night of hotel in Boston. The food choices were very limited, and the seats are just not comfortable at all!"
Pros: "I did arrive in Boston, eventually."
Cons: "The flight took off approximately 3.5 hours behind schedule and we boarded the flight and waited inside the aircraft for 2.5 hours...why did they do that? The flight attendants were offering water and trying to be as helpful as they could be.... but we're inside the plane, not going anywhere, so not much extra they can do."
Pros: "The flight departure was on time and boarding did not seem as challenging to me. Newer aircraft and very friendly crew. Is the friendly skies back?"
Pros: "Desk personnel were helpful."
Cons: "Desk personnel were helpful. Experience of boarding was confusing. Layover was very unpleasant. A six hour period, not much help in getting to a counter to change. It would’ve been good to have some direction and advice, even though the boarding area"
Pros: "Boarding flight was orderly. For some reason there was a lot of passenger patience waiting in boarding lines."
Cons: "Checking in (self checkin to obtain baggage ticket) was terrible simply because United separated first class and economy areas. There were few if any signs directing passengers to the proper area. The areas were as far apart as they could be, straddling the security entrance. United was extremely busy at the time. Waiting in line for a kiosk only to be told it was first class only was inexcusable."
Cons: "Lost my baggage"
Pros: "Large aircraft half to 3/4 full, so boarding and leaving were smooth."
Cons: "Flight attendant passed me by when he was collecting food orders. I never had the chance to get food."
Pros: "That seats next to me were empty so I was able to sleep comfortably."
Cons: "That my ears don't work well, so it's hard to hear the movies."
Pros: "Flight attendants are nice. I picked one of the seats at the end so plenty leg room."
Cons: "OK, United, I understand and fully support "no more seat monitor" policy to reduce costs (even though it seems very backward); however, there's one problem--if you still want to enjoy onboard entertainments, you need to download the United application above 10,000 feet where you can never find your 4G connection. Oh wait, but there's still Wi-Fi service, right? Sure, if you are willing to pay $17 just to download application!! United, I understand how you want to make little money out of a customer's pocket, but this is not how you should do it. You should at least allow internet connection before departure or let the customer aware they need to download application beforehand."
Pros: "Comfortable seats"
Cons: "Boarding took a long time in the plane. There was confusion as they had passengers going both ways in the aisle .. this forced several ppl to stand in the aisle a long time. One of the air hostess had a major attitude. For example one passenger who was stuck in the middle of other passengers asked her politely if she could help him put the carry on in an overhead bin near her .. and she responded "I cant help you, you need to put it up yourself sir". Not something one expects. She was also terse with passengers, ordering them in an annoyed tone."
Pros: "I didnt know I could only bring one item on board that had to be checked UNDERNEATH the seat in front of me. I didnt have the "right" ticket for over head storage. I had to buy a box for $15 to put my purse in and THEN pay $35 to check my PURSE in! I couldnt check in early. I had to go to the gate to get a seat assignment and then even though my assigned seat was in the 10th row, I then had to line up in groups like Southwest and I guess my punishment for sitting in economy was to wait to board last. I felt like third class boarder on the Titanic. United has become less than a Greyhound bus. They will NEVER be my first choice again! It was HORRIFIC I will go to ANY other airlines before them. P.S. the service at the Houston counter were rude and awful except for Ms. Edwards"
Cons: "It began going downhill at the United Lounge, where I put two chairs together to get a little sleep since my flight was scheduled to leave at 12:30am. I was summarily woken up and told that it wasn't appropriate to sleep in a lounge. I complained at the front-desk (politely) and was told ... "This is a lounge". Oh and yes, the Wifi wouldn't connect and the food was stale ... so I left, and found a very nice sofa in the concourse. On the flight, service was non-existent, whoever was in the galley was clattering things about, despite the fact that this is a short red-eye flight ... the coffee was awful. The steward forgot to give me my coat and I had to ask twice AFTER we landed and were leaving the plane to get it. By contrast, Lufthansa has daybeds and a special quiet area to snooze, and offer pillows and blankets. Clearly, the Germans are louche compared to Americans."
Pros: "Flight was short."
Cons: "I was not informed about the delay until after I checked my bag, otherwise I might have chosen another flight. I was informed that though I could possibly change flights, my bag might not. I have the UA app, and did not receive timely notification. Free WIFI would have been nice as a compensation. A 4 hour delay means I miss my bus and extends my travel time significantly, one more night away from home. You did offer $50 of mt next UA flight for the next year, but I don't fly that often. Considering the reason for the delay was they were waiting for a plane was frustrating."
Pros: "goos seat"
Cons: "There was no food what so ever while business got full dinner and the entertainment was very poor"
Cons: "Wouldn't let me bring my bag even though there was plenty of space."
Pros: "There was nothing I liked about the flight"
Cons: "Layover in New Jersey was horrible. My flight was delayed 4x, and arrived at my destination 4 hours behind schedule. When I asked customer service for more information regarding my flight, the staff was rude, did not offer a resolution or give an explanation for the delay. A little customer service could have went a long way to make the situation better. I am overall not pleased with the customer service I received and was disappointed with the delay. I don't think I will ever fly united again due to the customer service."
Cons: "Flight kept being delayed. Gate agents were rude and not helpful. Acted like I was crazy for being worried I would miss connection. After flight was changed 5 times try finally changed my flight and I had to wait 5 hours at airport."
Pros: "Flight took off before scheduled departure time.l"
Cons: "Passengers were rude as they walked down the isle Several times I was hit by a person walking by me without any apologies."
Pros: "It was on time and a little early"
Cons: "I had to pay to watch any movies which I didn't and service was aloof."
Pros: "On time"
Cons: "Too tight. $8 sends a little high for the amount of commercials one has to suffer though on the tv"
Pros: "Not much"
Cons: "Flight delayed after boarding by 30 + minutes. Snack was not only meager but tasted stale. As my flight from LA was a bit late I didn't really have time to get something to take on the plane. The on board choices were expensive and not at all appealing. Beverage service was only twice. The plane was dirty I had trash in the seat pocket in front of me. The bathroom I used was awful. Trash on the floor toilet was dirty and it smelt bad. It was comparable to a train I took crossing Siberia in the 90,s. My flight to LA was delayed by 51/2 hours. I was given a voucher but after this experience not sure I will ever use it"
Cons: "-Jolene at the United check in at the Vancouver airport loves to discriminate -No WiFi on a 5+ hour flight -Old clunky planes -Poor service overall -Noticed employees using their phones constantly instead of helping paying Customers -No leg room -Package on food said snack mix but it only contained pretzels"
Cons: "We were told there wasn't anymore space for carry ons so I had to check my bag. I got on the plane and there was plenty of space for bags. There needs to be better more efficient communication about baggage space."
Cons: "Seats. Not comfortable at all for long flights."
Pros: "Comfortable seats, decent drink options"
Cons: "Boarded late. There were no seats at the gate so everyone had to just stand around waiting to board. No announcement or apology. Took 25 minutes after we landed for the first bag to come down the chute at baggage claim. My first class dining options were chips, pretzels, or a banana. Short flight but still."
Pros: "Crew was awesome, flight was half empty, and we arrived 30 minutes early. Couldn't have been better"
Cons: "Delayed then changed gates with five minutes until boarding with the new gate a half a mile away. Then once onboard we were delayed again."
Pros: "Was shocked they still offered drinks on such a short and small flight."
Pros: "At least there was room to sprawl out and rest."
Cons: "We boarded our plane and during preflight check on the runway the captain learned there was mechanical error (in the right engine fuel something). The issue could not be solved and we had to change planes. On the second plane, the captain shared with travelers that "and two loose wires were found, so it's good we caught that and changed planes". What the heck? Shouldn't basic functions be checked before a plane is boarded? What was supposed to be a 1030 red eye, turned out to be a 1 AM bloodshot eye."
Pros: "Captain had apologized many times about the delay. I appreciated that. . Crew attitude towards customers were way better than my first leg.( Beijing to Chicago). I wonder why. Boarding took long time. Many people had no overhead bin for their carry on. I don't have one so I Just watched them. They serviced water and a tiny snack. One man asked if they have something to eat. He was given a bigger bag of snack, free, usually he had to pay. I guess its due to the delay. Waited a little longer for luggages. But I was happy I arrived Boston safe before midnight."
Pros: "The flight crew and airport workers did a fine job, and, once in the air, there were no problems."
Cons: "The weather at the destination airport did not permit us to land there, so the crew de-planed everyone before taking off. We re-boarded after about an hour and proceeded to take off and land without any problems."
Pros: "Crew was very friendly."
Cons: "Nothing, great flight."
Pros: "One of the friendliest and most customer friendly flights I've had in a long time."
Pros: "Planes get delayed for all kinds of reasons both in and out f control of the airline. but something the airline does have control over is how it handles the sitsituatioby letting the passengers know their patience is appreciated. We sat on the runway for 2 and a half hours in summer afternoon in Washington DC because of weather in New York. Only once were we offered a small cup of tepid water. Then someone remembered the pets stuck in the cargo hold, and we went back to the gate. After deplaning, we stood at the gate for thirty minutes and weren't given vouchers for refreshments on the concourse nor bottles or at least bottles of water. Finally we were called for boarding, and then 10 minutes after that, the first passenger actually got on. After a second boarding we made it out to the runway... where we sat for another 40 minutes. Keep in mind, this particular plane has no seat outlets nor in seat entertainment systems, so most people had either dead or dying phones at this point, rendering the "complimentary in flight entertainment" available through the United app useless. Once we were finally in air, we weren't comped drinks or Internet or any other amenity offered by United. I've been stuck in situations like this on other airlines, but they worked to provide the barest glimmer of hospitality. Fly the friendly skies? Nah, we'll overcharge you for everything because our business model is unsustainable but our majority shareholders couldn't care less. A Star Alliance Member™."
Cons: "Planes get delayed for all kinds of reasons both in and out f control of the airline. but something the airline does have control over is how it handles the sitsituatioby letting the passengers know their patience is appreciated. We sat on the runway for 2 and a half hours in summer afternoon in Washington DC because of weather in New York. Only once were we offered a small cup of tepid water. Then someone remembered the pets stuck in the cargo hold, and we went back to the gate. After deplaning, we stood at the gate for thirty minutes and weren't given vouchers for refreshments on the concourse nor bottles or at least bottles of water. Finally we were called for boarding, and then 10 minutes after that, the first passenger actually got on. After a second boarding we made it out to the runway... where we sat for another 40 minutes. Keep in mind, this particular plane has no seat outlets nor in seat entertainment systems, so most people had either dead or dying phones at this point, rendering the "complimentary in flight entertainment" available through the United app useless. Once we were finally in air, we weren't comped drinks or Internet or any other amenity offered by United. I've been stuck in situations like this on other airlines, but they worked to provide the barest glimmer of hospitality. Fly the friendly skies? Nah, we'll overcharge you for everything because our business model is unsustainable but our majority shareholders couldn't care less. A Star Alliance Member™."
Pros: "Male server was good."
Cons: "Flight time was initially pushed back (booked for 11am, schedule change to 230) and then was over 90 minutes late departing. Very little information on the delay: why, when taking off and no apology."
Pros: "I fly w/ an emotional support animal and United made me juMp through hoops to get him on board. I did not need to go through this song and dance w/ Jet Blue or Virgin America."
Cons: "The crew was very friendly"
Cons: "Arrived well before the recommended 1 hour in advance for the domestic flight. Lines to move through their security wrapped around the terminal on multiple floors. Called customer service for assistance and they reported there was nothing they could do. Reminded them that it is their responsibility to manage these types of issues such as telling passenger to arrive 2 hours ahead if they have been aware of this chronic issue. They told me they had no way of contacting the airline staff at the airport to assist us Completely unprofessional, poor customer care and inefficient. Will not be flying with United out of Newark NJ again. If it weren't for the friendly passenger in line who let us move ahead we would have missed the flight. Just made it before the gate to the aircraft closed."
Pros: "Plane left on time and got in early. Flight crew unusually pleasant. Service fine."
Cons: "I upgraded my seat and had hoped to get an aisle seat. When none of those were available, I chose a window seat. However, when I took my seat, I was sitting next to a wall, not a window. Bummer"
Cons: "4 hour 20 minute delay to change part. Since last flight of nigh plenty or the planes could have been substituted while part was switched overnight on this one."
Pros: "Clean plan and ok seats"
Cons: "No entertainment, no wifi available, checked carry-on bag because they said there was no room, which was not true, boarded plane late which delayed the filght by 20min for no apparent reason... Crew was not friendly and did not follow captains orders when we hit turbulence as some members would not remain seated which lead to head crew member to make a public announcement to the crew to remain seated and follow captains orders."
Pros: "I like that the flight was quick!"
Cons: "2 babies were on board. Cute but screamed the whole time! Not pleasant at all!! When booking passengers should be able to view if another passenger with baby will be on board!"
Cons: "Just got off a SF to Boston flight on a new looking 737. It was the worst, most uncomfortable flight experience of my long life. The seats are narrow to the extreme (BTY, my doctor tells me I'm under weight for my 5/7 frame), and the leg room is practically non existent. You can't stand up if the person in front of you has their seat inclined. Shame on you United for packing us in this tight. There are tv screens on the back of the seats but you have to pay for tv and movies, unlike JetBlue, where tv is free. It would at least have been nice to have the flight path shown at no cost."
"The flight attendant was late and we boarded an hour later than we were scheduled."
Pros: "Hair plane was very clean"
Pros: "Crew was wonderful. Flight was crowded, and there was a screaming child nearby for half the flight."
Cons: "It’s just the way things are. Wearing a mask is stressful and hot in close quarters."
Cons: "More options for Food (snaks and drinks)"
Pros: "Captain was informative but not too talkative. Left on time and arrived 20 min early"
Cons: "It was a 6 pm take off and the only food available for purchase was a “snack pack”. A tiny piece of beef jerky with crackers, cheese, and 10 Chocolate covered blueberries for $6.00. Made the mistake of not eating before and was silly to be expecting more from a discount airline I guess."
Cons: "All went well, I think thAt on flight 3 hours or more beverages and a snack should be free."
Cons: "Stuck on tarmac for 40 min after landing Then waited another hour for luggage to be delivered. If you’re going to force us to check bags the. Please ensure the system is working at the airport!!"
Pros: "Boarding was easy and efficient Staff was friendly Space was clean"
Cons: "The plane had a few concerning sounds ."
Pros: "Cheap flight, no frills, quick!"
Cons: "The seats are super uncomfortable but you get what you pay for"
Pros: "They finally got us safely to our destination. I don't care that they charge for carry-ons, food, and drink, and the seats are terrible. All things to be expected from an economy airline."
Cons: "Originally scheduled at 3:20 PM. Delayed from other airport for about an hour. Plane arrives. Issue with radar nav. Delayed until 5:15 PM. Then 5:51 PM. Finally get a new plane. Cleaned, gassed, boarded - yay. On the runway, issue with air pressurization. Head back to gate. De-planed. Waiting....waiting....waiting.... Finally fixed, boarded at 9:10 PM. Arrive at destination 2.5 hours later and 6 hours late. THEN they had to go to Denver. Those poor souls...' NEVER AGAIN, FRONTIER. NEVER. AGAIN."
Cons: "Nothing, the whole trip booked through Kayak on Kiwi was a disaster."
Cons: "Unfriendly staff, paying for my Carry on luggage was ridiculous. $45.00 for Each carry on was very unexpected. Then my flight was cancelled on my way home. Had to scramble and got a different airline at last minute... Had no issues with the Other airline. Will most likely not use frontier as my top 10 choices."
Cons: "We were delayed by 1hr and 45 min because a flight atttendant was not at the airport."
Cons: "The seats were very uncomfortable. No water or drinks."
Pros: "Friendly staff, good seats."
Cons: "Baggage prices"
Pros: "Web check in easy"
Cons: "We had a 3 hour delay because they couldn't replace a crew member. Not very good planning. Also paying for a cup of water is a bit much"
Pros: "The flight crew on my first connection tried to make up for a horrendous situation."
Cons: "Terrible communication, inept gate agents, limited vouchers and did I mention that nearly 24 hours later I am still stuck in a connecting city waiting on another delayed flight?"
Pros: "The ticket was cheap. My flight from Atlanta was as good as anything I could expect. It was very smooth, no waiting, and I was upgraded at the gate to an exit row. To Atlanta, wasn't as nice. But still an affordable ticket."
Cons: "On my way home to Atlanta, they left my Prechk off my tickets and I got relegated to a center seat (which is very hard for me because I'm claustrophobic). I understand that Frontier is cutting costs as much as possible to provide cheap tickets, of that I am truly grateful, but the fact that they won't even provide you water free seems a bit much. There are probably a lot of people who don't know this and dehydration is vicious on a flight so crammed in. Also, I can understand no entertainment whatsoever on a hop flight (less than 2 hours), but nothing at all on a 4 hour flight also seems hard to understand. Heck, even a magazine would have been nice, but where would they put it?"
Cons: "Delayed flight. No complimentary snack. Long await to get on the plane."
Pros: "On time, no boarding of passengers, even though the computer went offline, and they had to do a head count by hand."
Cons: "None, as price was right and it got us from O to SD."
Pros: "Good flight through turbulent conditions Most of crew was very attentive Great landing! :)"
Cons: "Wish people in rows 1 and 2 had overhead compartments available to them."
Pros: "Learned a few ways on how to save money in baggage"
Cons: "The check in person at LAX was very helpful in shared with me a few ways that I could save money and checking in on my baggage"
Pros: "This was the last time that frontier receives any of my money."
Cons: "All flights are late, always. Seat and luggage fees are much too expensive. Never again Frontier."
Pros: "I made it home safely and on time and after paying $170 for my luggage they didn't loose it"
Cons: "I didn't know Frontier charges for everything but water. $3 for peanuts, $3 for coke and more for anything else. That is ridiculous for a 4 hr flight. They charge $40 for a checked bag and $45 for a carry on if you pay at checkin, or $60 if you pay at the gate. OUTRAGEOUS!!! The seats DO NOT recline. And the worst of all is they wanted me to sign up for their miles club and credit card...not gonna happen"
Pros: "Flight time"
Cons: "My flight was delayed twice, so I arrived an hour before my departure. I could not check in online because of the flight delay. When I went online to check in, I kept receiving "error" messages. Once I arrived at the airport there was a long line of people waiting to check in. NO ONE was using the check in kiosks for the same reason they could not check in online. As a customer, I expect to have the availablility of resources when checking in online. This is how I always check in. Your technical issues is irresponsible on Frontier's end. When I was finally greeted by the agent, she said that there was 41 minutes until departure and that I could not check in my bags. I asked if I could put my bag onto another flight. She said that after 9/11, they do not allow passengers to board flights without their bags. I asked to speak to her manager. She tried calling the manager who was not picking up her phone. After she got ahold of the manager, it took her ten minutes to come down. I asked Frontier's manager, Brehona why it took her ten minutes. She was immediately offended and rude. she did not even try to assist me. She told me I needed to rebook and could not waive a $99 booking fee. This was a lie. I called Frontier's customer service to at least have the $99 fee waived because it was not my fault I did not make the flight. I was on time. In comparison, I have been in a similiar situation (with a different and much better airline) where the manager was where she was supposed to be, which was behind the counter actually doing her job managing. The other airlines manager was able to go outside and contact other people to get my bags onto the flight. With Frontier's manager, she made zero effort to assist me. On top of that, she notated on my account that she was not removing the $99 fee. This fee IS waivable, especially under the circumstances that I was in: my flight was delayed twice, I missed the cut off time by two minutes and that time increased due to the manager's behavior and untimelines responses to her employees. because the Frontier's manager Brehona made that notation, I could not have the fee waived because they do not override decisions of other managers. I had to book a new flight and pay the $99 fee. I confronted Brehona and told her that the fee is refundable and customer service was going to refund me if it were not for Brehona's notation. She lied that she did not make that notation. I told her that I knew she did. She admitted to it then went crazy and said I cannot get on my second flight that I just booked!!! She called security to try to kick me out. Of course I wasn't kicked out of the airport because I didn't violate any laws. Brehona provided me with bad service, created a hostile environment for me and was going on a power trip harassing me and refusing me flights. I called Frontier's customer service and they told me that my flight was non-refundable. Worst experience of my life. I will never fly with Frontier again!"
Pros: "Nothing the seats were horribly uncomfortable. The seats don't recline and you get billed for every little thing. I won't be flying Frontier again."
Pros: "Flight was early getting into Austin"
Cons: "Had to pay $40 for a carry on bag!! Again, they over booked the flight. Asking 5 people to give up their seats and wait 24 hrs laid over in Denver. Again charging $2.00 for a 5oz glass of water. I realize the flight was cheaper than all other air lines. But I'll spend more for the comforts"
Pros: "One of the ground staff really tried to be helpful."
Cons: "Frontiers cancelled flight cost us over 400.00 us. Supervisors were no where to be found. Excuse used was weather when reason was pilot strike so company could renig on any responsibility. Shame on you."
Pros: "Pleasantly surprised! Great price! Paying for carry on was not an issue with such a great price for flight. Nice, new airplane and friendly flight attendants. Would fly again! :)"
Pros: "The newer plane"
Cons: "The delays, employees that didn't seem to care. Charging for everything."
Pros: "Food and entertainment have a score of 1. None was provided free of charge. That did not bother me but I cannot give a score of anything except the lowest possible score since it was not provided free of charge. I understand the crew was just doing their job by being deceitful (see comments below) so they have a score of 4. They were otherwise respectful and cordial."
Cons: "Crew first solicited volunteers to upgrade seats and move to the front of the plane for $50 per seat. Mulitiple announcements were made for 5 or so minutes advertising the declining seats and extra leg room. There was one volunteer. Then the captain and stewardess announced that 12 people were needed to move to the front of the plane to correct weight distribution issues. Those people moved free of charge. This was deceitful. Wow. Frontier is pathetic."
Pros: "Great people"
Cons: "But no leg room"
Cons: "WAITING FOR A PASSENGER TO BE REMOVED FOR BEING DISORDERLY (ALCOHOL ABUSE?)"
Cons: "Flight was delayed 2-3/4 hours"
Cons: "Seats too close together, stuffy, cramped, no space."
Cons: "The flight was delayed an hour and only gave the information one time after it was past the time of boarding."
Cons: "Everything, the guest services at frontier airlines was off the worst I've ever seen or dealt with, they closed the flight with 40 minutes to go no way to obtain a ticket other than wait in the que, and to be told the flight is closed and being made pay a 116$ flight charge fee is asinine. Unable to check in online I'll never fly from kayak or frontier ever again worst decision of my life, far worse than that time i got hit by car"
Pros: "Plane was nice and new."
Cons: "Almost 2 hours late with no update or explanation. Counter people didn't seem to be updated with any information at all. Must pay to carry on or check bag and pick seat. Will never fly Frontier again"
Cons: "Again held up leaving by "paperwork""
Cons: "Seating is uncomfortable!!!!"
Cons: "Frontier charges for seat assignments and even carry-on bags. It's the #1 airline for indignities and nickel and diming its passengers."
Pros: "Terrible experience when we arrived at las vegasc in a cab. There was no one at the counter to assist us. We both needed wheelchairs to the gate. We had to walk inside to the counter. both of us use electric wheelchairs when we are at home. Walking is very difficult and Frontier was not there to assist us at the curb. This one experience ruined flying on your airline. Sandyntx"
Cons: "The seats"
Pros: "Very efficient."
Cons: "No free beverage."
Pros: "Crew was nice."
Cons: "Boarding and then 5 minutes after boarding, being told we would have to wait for the storm to pass which took about an hour and then we lost our slot to take off so we spent another hour waiting to take off. In all, 2 hours IN the plane waiting before even taking off. This is after atleast an hour delay in the first place. Seems they could've made a better call and not boarded the plane. Seems it was only a few minutes timing off and we all could have waited in the airport an additional 2 hours instead of on a small cramped plane."
Cons: "Delayed 3.5 hours for no reason."
Pros: "Cheap flight and great crew."
Cons: "It would be amazing if frontier would provide a free drink and snack on a flight over 2 hours. The carry on and preferred seat extra expenses also need to be rid of. Kind of silly you have to spend more money on these things that should come for free."
Pros: "Seat was upgraded at check in because of low passenger count. Plane arrived one half hour before scheduled time."
Cons: "Surprised that I had to pay for a seat, assumed my ticket would include a seat."
Cons: "There are almost no space other than placing ur butt somewhere there. No space to eat. No space to turn around, no space to open a laptop."
Pros: "The Regan airport is pretty nice."
Cons: "Our flight was delayed enough that we knew we would miss our connection. They were not very helpful and we had no good options available. We were basically stuck with only bad options. No one offered compensation or even to wave the surprise fees for seats and for baggage. This was after they lost our luggage on our way out to Washington!! With no compensation or apology. We will never fly Frontier again - it was a huge fiasco."
Airlines flying from Liberia to Massachusetts have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Liberia to Massachusetts
Masks required on board, masks provided on flights from Liberia to Massachusetts
Social distancing seating
Middle seats unavailable to book on flights from Liberia to Massachusetts
Testing for antibodies, testing for symptoms for flights from Liberia to Massachusetts
Waiving of change fees. Search flexible flights from Liberia to Massachusetts