Pros: "Food was good"
Cons: "Different movie, more leg room but I'm tall so that is with any plane."
Pros: "It was a nice plane."
Cons: "The crew just did the minimum. They served the food and then disappeared. They didn't offer more water, coffee, tea or check to see how we were doing."
Pros: "Boarding process, inflight service"
Cons: "Flight was canceled, was booked on flight 812, that flight was also canceled. I didn’t get to Quito until 24 hours later. Customer service was terrible in terms of providing accurate information to passengers."
Pros: "Fast flight"
Cons: "Check in process of copa was terrible. Check in clerk and manager wouldn’t let me take my stroller and check it at the gate. Had to leave it outside of the airport. Traveling with 2 small children."
Cons: "Major hassle at PCN as security wanted to confiscate Duty Free liquor even all paperwork in order And searched companion s purse 3x"
Cons: "The food was not so good but everything else was remarkable well done"
Pros: "On time. Short layover"
Cons: "I didn't know that if you are sitting in rear section and there is a line to the bathroom, you aren't allowed to use the one in front, even if there is no line"
Pros: "Very Punctual"
Cons: "No entertainment on board. The food was TERRIBLE!!! Beverages were OK"
Cons: ". When we arrived in Panama we were forced to do security again at our gate which meant we had to throw away the 4 dollar bottle of water we had just purchased only to be stuck in an area with no bathrooms until our flight."
Pros: "I've never had a flight that was late with Copa."
Cons: "Even worse than the flight GRU BOG. the delay in embarking was a mess, no explanation given, we stayed almost one hour waiting at the gantry. No food served in an international flight of almost 4 hours. Terrible airline."
Cons: "The airline used a bus to the plane, at a time the airport was not busy and some boarding bridges were empty."
Pros: "Crew was great."
Cons: "Meals weren't correct for my diet so had to improvise."
Pros: "Avianca canceled the flight the day before and I das not informed. I did not receive any compensation for 5 hours delay"
Cons: "Avianca must contacto the passengers to inform!! In addition when we were boarding a lady I asked a stewardess for help to get her luggage up because she had a recent surgery on one shoulder and she could not, the flight attendant was very rude and he rebuked her for not having sent that ba"
Cons: "Didn’t like they messed up our sitting and wanted my kids to sit on their own when they are to small For that"
Pros: "The business class seats on the JFK to Bogota section were excellent, while the seats from Bogota to Santiago were not as good...it was also a smaller plane."
Cons: "Would have liked to fly the Bogota to Santiago portion on the same aircraft as the first part of the trip."
Pros: "The flight itself was fine."
Cons: "We had a three hour delay on our connection in San Salvador and the customer service surrounding this was extremely poor."
Cons: "It was very efficient, on time, comfortable. I rated food as mediocre - but imagine even getting something to eat on a 40 minute flight!!!"
Cons: "When arriving at the airport in Bogota not only the flight was delayed but the gate was changed and the person at the counter in the gate wrote the wrong gate on the ticket and flight to Lima was missed. They booked the passenger in the next flight 9 hours after. They did not provide any food nor hotel so passenger to stay at the airport. My guess, they overbooked the flight as they always do, this trip was for my son (20) traveling by himself for the first time, they took advantage of his inexperience; this is is my 3rd bad experience with Avianca and definitely the last one!"
Cons: "The Kayak/ Avianca site does not allow one to input TSA Pre info. Although I had printed myh boarding pass online ahead of time, i had to wait in a long long line at the check in counter to get an updated boarding pass with TSA Pre on it. Not happy!"
Pros: "The plane wasn't super full so I could spread out more than if there had been someone next to me. The cabin crew was friendly."
Cons: "Seats are too close together. 9 boarding groups is excessive. No one boarded between groups 1 and 6 basically. Maybe makes sense for larger flights, but for a smaller one 4 groups would have sufficed and been less confusing."
Pros: "Quick boarding."
Cons: "Seats feel like they keep you hunched forward even fully reclined. Very very dirty. Seats covered in crumbs and seat back pocket FULL of trash."
Pros: "Flight was mostly smooth."
Cons: "Flight crew announcements were too loud and too frequent. Landing at PHL was unusually rough."
Pros: "good luggage space overhead - accommodate wheelie vertically like books. each seat had indiv tv screen, recent movies, usb charger, 3 prong charger."
Pros: "The crew was friendly."
Cons: "I didn't get to Dallas. There was a mechanical failure. We all had to deplane. I was put on the flight for the next day."
Cons: "This flight, along with the bulk of AA flights, were cancelled, leaving me stranded and missing work meetings."
Pros: "Nothing. The plane was late. The WiFi didn’t work. The plane was hot in 90 degree weather and after travelling almost 19 hours I needed a little comfort."
Cons: "At least make the WiFi better."
Pros: "Everything was just fine!"
Cons: "The only issue is that my entertainment screen kept in malfunctioning which was a bit tiring throughout the flight n"
Cons: "The on-boarding in Barcelona was a little odd. Instead of calling boarding by groups or zones it was a free for all. That could have been better organized"
Pros: "Plane was comfortable"
Cons: "I was in row 11 had to put my bag at row 28"
Crew was limited in offerings and seats were very uncomfortable
Pros: "Great crew! Super friendly! Thanks for making my flight a great one!"
Pros: "Crew members were okay"
Cons: "The flight was almost 4 hour long, and we didn't get no food to eat, we would have to buy the food, I think that was bad"
Cons: "My flight on Monday night was delayed til Tuesday morning, at the last minute, defeating the whole purpose of my trip"
Cons: "We sat on tarmac for two hours after the scheduled take off and weren’t even offered a glass of water..."
Pros: "People caring for people. We flew for a familiar emergency and the personnel on board understood the situation and was very kind."
Pros: "The crew was nice despite challenging travel conditions"
Cons: "The flight was delayed 6 hours due to adverse weather conditions in SF and then LA. It was frustrating and tiring but the crew handled it well despite the adverse conditions and disgruntled passengers"
Pros: "Nice, clean plane. Boarding was efficient and quick."
Cons: "Air traffic delay at FRA for almost an hour sitting in the boarded plane. Terrible food - almost threw up after the flight!"
Pros: "UA terminal was incredible with many dining and shopping options. Flight left on time."
Pros: "The ease of booking the flight and forgetting it until the day I left was awesome."
Cons: "It was really unclear how much they will nickle and dime you at the airport. Paid almost the price of the ticket to bring my carry on"
Cons: "I had a medical issue over one month prior and received ZERO help from Spirit. I will avoid your airline at all costs."
Cons: "They had mechanical issues with the plane and delayed the flight by 2 days. The only compensation we received was a hotel and nothing else. I will never fly spirit airlines again."
Cons: "Not enough leg room. Water and small snacks not complimentary"
Pros: "Flight fro Newark to Houston, a 3.5 hr trip took me 9 hours to reach due to a 4.5 hr lay over in Ft Lauderdale. Why even devise such combos?"
Cons: "Longest ever domestic layover"
Pros: "No nonesense, on time, friendly, attentive, dialed in process"
Cons: "Really barebones, no wifi, no reclining, baggage fees seem excessive, no entertainment, USB power would be nice I'd pay $5 each way for that"
Cons: "I had to pay for water and $57 both ways for a carry on. My flight was expensive $389.00 round trip So it wasn't a bargain at all"
Cons: "I will never fly spirit again. Over 500.00 in additional fees for what is supposed to be a discount airline add more cost than a traditional one."
Pros: "The only thing they did right was fly the plane."
Cons: "Small, uncomfortabel seats, shitty baggage policy. Slow service. Just all subpar"
Pros: "Boarding was easy; seats were reasonably comfortable. The plane was on time for departure and arrival."
Cons: "They charge for water! That's pretty lame. They also charged for us to make a seat selection even when we didn't care about pre-selecting. We knew they charged for checked bags, but we didn't know about the water and seats."