Pros: "This is always a quick flight. They usually only serve OJ and water, but the time goes by that it doesn’t matter!"
Pros: "boarding was seamless and no hassles"
Cons: "the flight attendants were not as warm as they could be... one was rather sarcastic in her comments to passengers"
Cons: "Nothing the service was great"
Pros: "Flight was fine. No problems. Crew pleasant and professional."
Cons: "Flight delayed due to problems with aircraft availability."
Pros: "I did like the space between the seats, it felt roomier than other airlines. and the seats were pretty comfortable"
Cons: "I was never able to connect to the inflight movies on the flight even after downloading the app and following all the instructions. That was pretty frustrating."
Pros: "The crew was so nice and the flight was on time and smooth."
Cons: "The chairs were really uncomfortable and narrow."
Pros: "biscotti, boarding process, crew was pleasant"
Pros: "Wonderful quick flight!"
Pros: "Onboard crew were ok but the gate staff were a bit sassy and rude."
Cons: "Customers service training for gate agents."
Pros: "Boarding and crew were excellent"
Cons: "Power outlet was loose and allowed plug to drop out of outlet. USB didn’t work"
Pros: "Free texting"
Cons: "My flight was delayed a long time"
Cons: "food was sub par . first class so so"
Pros: "Comfortable, smooth flight"
Cons: "A bag was lost despite being checked in at the same time as two others on a direct flight."
Pros: "I like the diverse, friendly staff."
Pros: "I was allowed to do a "courtesy check" for my bag on both flights. This made it easier for me to get on the plane. The wait time to pick up my suitcase was minimal. Way to go!"
Pros: "Had the chance to watch interactions with boarding attendants and other passengers and flight crew. Was always very informative and friendly to passengers, flight crew and ground crew and always seemed informed on what was going on. Flight was great and stewardess' were super friendly and helpful."
Cons: "When I booked the flight my wife and I had adjoining seats. When we checked in we were in the same row but in the middle seats on opposite sides of the isle. On my side there three guys together, the other guys were business men concentrating on their work. I was just trying not to bump into their arms, I couldn't relax."
Cons: "We had a specific situation on our flight tonight that was especially disruptive. Shortly after take-off, my fiancé who was traveling with me, felt the teenager (most likely a minor) directly behind him pushing his seat. My fiancé turned around to ask her to stop. Rather than apologizing and stopping, the teenager immediately began complaining about how my fiancé was encroaching on her space. My fiancé replied that it was well within his rights to lean his seat back. The teenager responded with further complaints. Her comments were out of line and rude. It was clear that she was not satisfied with my fiancé having his seat leaning back. My fiancé eventually put his seat back, and the teenager stopped complaining. We believed that the situation had been resolved, but apparently the teenager was not satisfied. Instead, she went to a flight attendant and lodged a complaint against my fiancé. Rather than hear our side, the flight attendant immediately asked us to move to a different seat. We were forced to move, against our will, to two separate middle seats further forward in the plane. We no longer were able to sit next to each other for the remaining five hours of the flight. And this was all because one particular teenager did not want my fiancé to put his seat back, which he is certainly allowed to do. Overall, the situation was handled poorly. We paid to sit together on a flight, but due to one other passenger's attitude, we were forced to sit in seats that we did not choose apart from one another. The flight attendant should have at least heard our side of the story and offered us an alternative. Instead, we were forced to accommodate another passenger who was in the wrong. Not to mention, throughout this entire process - which lasted about 30 minutes - I was not able to use the GoGo Inflight Internet Package I had just paid for. That was money wasted. The experience was embarrassing, disruptive, and awkward. We love Alaska Airlines, and we are usually pleased with their customer service. However, tonight, the customer service we received did not meet our needs; instead the flight attendant exacerbated the situation and we left our flight feeling frazzled, angry and disappointed."
Pros: "The staff was very energetic and accommodating"
Pros: "Mona responded by getting me on the AA 6020 to PDX the next morning. Great customer service on the phone."
Cons: "I chose not to use the hotel voucher since I had only 7 hours to wait in LAX overnight."
Pros: "Can’t think of anything"
Cons: "Thanks to delayed flight I didn’t make my connection."
Pros: "Decided to pay the fee for a premium seat and received complimentary drinks and snack."
Pros: "Good customer service and comfortable plane"
Cons: "Sat for an hour before take off."
Pros: "Ease of their app, upgrading to different seats, polite flight attendants and pilots that made a flight 30 mins behind schedule to being 10 mins ahead of schedule. Well done...."
Cons: "Seats were not comfortable, could use a little more padding."
Pros: "The crew was very kind and friendly"
Cons: "They ran out of the food I wanted"
Cons: "Our landing was very rough both in Seattle and Portland. Also, our boarding took forever and there were a lot of rude people not letting seniors or mothers with young children go first. Some people also had horrible colds and were coughing loudly and very grossly all through the flight."
Pros: "The flight was on time. It was quite smooth; and I was able to purchase some food."
Pros: "The seats and stowage were expected in comparison to a 737-800. Boarding time was fairly quick and organized."
Cons: "Boarding announcement was localized using a small portable microphone/speaker combo. Not great if you were sitting in another gate where seating was available. Food was pay as you go. Soft drinks and water were free. No in flight entertainment in the seat. They use GoGo Flight and rent tablets for 10.00 USD. The videos would skip and you will miss key elements of a plot. I was underwhelmed by this airline and will likely not take them again for a 5.5 hour flight."
Pros: "They let my 8 year old son into the cockpit and gave him wings (while we were still on the ground). Very courteous crew."
Pros: "Great crew and good service"
Cons: "Flight was late. Seats were small and cramped. At LAX, had to wait on board 20 minutes for bus to immigration. Then had to stand on bus for 15 minutes while drivers chatted outside. Immigration was a nightmare at LAX. Never again."
Pros: "The free wine! It was on time, employees at airport and on plane were very nice. Flight and seats comfy."
Cons: "Wish there were more direct flight to SF"
Cons: "My flight back from Salt Lake City has a lot less friendly staff"
Pros: "Boarding was quick and painless, and the crew was pleasant and friendly despite the early hour. The plane was pretty full, so being a slightly larger woman I felt a little claustrophobic, but it was a short flight so not bad at all. The coffee was not the best but the little cookies are always delicious, and as the flight was not even an hour there was no need for in flight entertainment, so I read on my tablet ad listened to music for the entirety of the flight."
Cons: "The coffee was a bit too strong and tasted burnt. But then again, I tend to be a bit of a coffee snob, being accustomed to the local fare in both the rogue valley and the Portland area."
Pros: "I recoment to fly with them 10. Todo estuvo súper se los recomiendo volar con ellos"
Cons: "Everything was excelent. Se disfruta ver el paisaje"
Pros: "Friendly and very respectful staff"
Cons: "Nothing to complain about"
Pros: "Friendly. Uneventful. Roomy."
Cons: "Flight attendant had to move my carry on, though I boarded first. Also wore my Timbers shirt, but couldn't board early in San Diego nor Fresno."
Pros: "On time and no delays! Friendly service as well."
Cons: "Had no update prior to arrival at airport about delay. Could not figure out how to set up texting in flight"
Pros: "On time, easy to get through the check-in lines."
Cons: "No in-seat entertainment causes the "poor" above, but I did not expect entertainment."
Pros: "The no hassle at boarding. Everyone I interacted with was super, very good job they do considering the amount of people they deal with especially now at Christmas time. The flight itself was great. The captain explained a lot about where we were and what to look for out the window. Flight attendants were great so is the plane. Thank you, I will be flying with alaska again. I'm partial to boeing aircraft. Retired Boeing employee. Ed.."
Cons: "Crew was much more pleasant and comforting, especially since we had bad weather."
Pros: "No problems"
Cons: "Distances between connecting flight gates"
Pros: "Really good flight crew. They pointed the plane right at LAX."
Cons: "I wanted a cheeseburger but they sold out. Didn't see any movies that I wanted to watch."
Pros: "I liked healthy food options. I really like the upgrade option to a more comfortable seat in the exit row and a complimentary cocktail as well. I like the organized boarding back to front. It is much faster."
Cons: "I did not use entertainment so I couldn't really rate it. There wasn't anything that I didn't like."
Pros: "The plane was clean and orderly. The flight there was on time and very efficient. All the crew were very courteous and helpful."
Cons: "The AC system is a bit lacking making the plane feel hot after 2 hours."
Pros: "The flight attendant was very attentive to our needs while traveling with 2 small children."
Cons: "The entertainment offered was very limited for a 4 hour flight."
Cons: "Rude female flight attendant. Telling a customer that she must have been a bull because rams listen and follo directions the first time. No class."
Pros: "After we got off the airplane, the flight attendants went out of their way to help a woman who had trouble understanding English find and get to the baggage claim. The service and kindness exemplified by the staff really made the whole experience wonderful."
Pros: "Great customer service and loved the $10 dollar deal with the tablets! Such a great incentive!"
Pros: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Cons: "The flight was too warm."
Cons: "More communication on the flight delay"
Pros: "New long haul service is a real improvement in quality"
Pros: "The crew on both legs of our trip were nice and accommodating."
Pros: "Just fine, beverage service was friendly."
Cons: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
Cons: "Seat assignment with Economy ticket."
Pros: "The flight wasn’t overbooked so there was plenty of room. So important on such a long flight."
Cons: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."
Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Pros: "Crew ok . Seat not so comfy"
Pros: "The crew was very friendly. Boarding was quick."
Cons: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Cons: "Crew did not make passenger in front of me bring his seat back up for landing."
Pros: "It was ok"
Cons: "They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me."
Pros: "Check in process & text updates were awesome!"
Cons: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Cons: "Change my seat when I was boarding. I already had my seat # assigned before boarding. Sat next to a man with a strong body odor. I came down with a sore throat last night so I was feeling pretty bad. Then to endure a long flight with that smell which made my trip very uncomfortable."
Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"
Pros: "How does one describe spending 10+ hours in a metal tube approximately 18 feet wide at 30,000 feet with 300 of your closest friends breathing the same air while having the seat in front of you pushed back so you cannot adequately see the passenger monitor because it's too close to focus on as your knees are under your chin? Flying in "steerage" is not comfortable as humans get larger and airplane seats get squeezed smaller. Please unsqueeze! Cabin crew members were excellent. Other than that, Europe was great!"
Cons: "See other side."
Pros: "On the fight back I had enough space; good service; fine food. Great trip. On the way to Amsterdam, I sat next to a very overweight woman and her body hung over my seat. I couldn't move around enough and I ended up with a trigger point problem which immobilized me for 3 days and kept me from sleeping at night. It was very disappointing, since this was a family visit trip."
Cons: "See above!"
Pros: "Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew"
Cons: "Overhead bins a bit small on this older 767-300"
Pros: "All the movie choices. Wish TVs came in all aircraft and/or flights 2+ hours. :-)"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "Going back home to the US"
Cons: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."
Pros: "Staff, service, options"
Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"
Pros: "Entertainment was good and staff was pleasant"
Cons: "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
Pros: "Eventually made it home. At 1am, when it should have been 1130pm."
Pros: "Flight was on time; captain was clear and funny."
Cons: "Seats a bit cramped"
Pros: "Wi-FI available (although I didn't use it)"
Cons: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
Pros: "Good drinks and movie selection"
Pros: "The space we had, the breakfast provided, the movies/TV shows available, and the staff."
Cons: "I was a concerned when I couldn't select seats during check-in and was informed that our seats would be assigned at the gate. After boarding, it made more sense since it wasn't a full flight; I could understand that was likely done so the plane would be weight-balanced. It just caused me some concern the day before."
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Pros: "Availability of flight. Quick flight, on time. Signage at PDX is good. Easy to find where you need to be"
Cons: "Layover, confusing mob line at checkin."
Pros: "There were a lot of free movie options for a 6hour flight. The tv was new and had good definition. The food offered was quite substantial. The staff kept coming around with water and asking if there was anything else we needed. They gave free blankets. The lavatories were a little larger and more well lit than other airlines."
Cons: "The seats did not recline for anyone on the plane."
Pros: "Staff was friendly, and we got there safely"
Cons: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"
Pros: "I have never had a problem with this airlines. This flight was no exception"
Cons: "More space, but I am in economy and that's just life! I expect my hips to hurt after, again my problem not there's, if I wanted more room I would buy first class but I won't for a short trip."
Pros: "crew was very respectful and kind"
Cons: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Pros: "Attendants were cheerful and extremely courteous."
Cons: "Legroom but that's because we can't afford 1st class. Hahahaha"
Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."
Cons: "Need more legroom"
Cons: "One of the men working the desk at the gate was rude & condescending to me. The other gate agent who was having us board (he was an ethnic man) was friendly & excellent."
Pros: "Ditto from above"
Cons: "Ditto from above"
Pros: "Great crew and aircraft"
Pros: "Arrived on time"
Cons: "No food. Only snacks and very good snacks"
Pros: "Again, despite poor flight schedule I made it on my connecting flight and it all worked out in the end."
Cons: "Again, Kayak should allow at least 2 hours of transfer time when booking flights through LAX. I had to go from one terminal to another AND go through immigration and security. In order to make sure I had enough time to make the connecting flight, I didn't check in my luggage which lead to me having to minimize liquids and pastes in my luggage (no vanilla extract or tequila). Also while making the transfer I felt rushed and stressed out. I might search for tickets using Kayak but I would not buy tickets directly from Kayak if my route involves a transfer at an airport that I am not familiar with."
Pros: "On time and very smooth boarding"
Pros: "Good service once I finally got on a plane."
Cons: "The alternative routing after my missed connection was not good and would have resulted in a very long travel day on a comparatively ill-equipped aircraft. So I stayed in Amsterdam on my own dime to take the same direct flight one day later."
American Airlines customer service was extremely poor. They canceled our flights multiple times. Then put us on standby trying to get on flights instead of booking us on a confirmed flight to get us home. So flight after flight we kept our hopes up just to be disappointed and stuck from a connecting flight. We had never been to Dallas so we were sleeping on the floor at the airport waiting to get home.
Cons: "Two loud drunks talked loudly about inappropriate topics the entire flight while not wearing masks. Several people were not wearing masks and the crew never even tried to quiet them down or to tell anyone about the mask. I wondered if the crew agreed with what they were saying that’s why they allowed it. I say that because the one time a steward came to speak to them, it was in the most endearing way. The drunks were commenting that they were told there’d be alcohol and the steward said something like “It’ll be back soon. It’s just that things have been difficult. Have you been watching the news?” in the sweetest way. It felt like a wink."
Cons: "Book seats together for parties traveling together."
Pros: "Crew was friendly and nice"
Cons: "Absolutely no covid regulations in place, completely packed flight, boarding was horrendous everyone going in at once"
Pros: "Crew was good"
Cons: "Seating sucked, did I say sucked. Greed never give the customers that pay your bills better comfort and leg room. Greed greed greed. Scumbags"
Pros: "The touch screens had a good selection of movies and tv, which was very nice."
Cons: "The crew pretty much ignored us, not friendly at all."
Pros: "waited for us. We were late from Yuma"
Cons: "Logan is the worst. We landed early and it took over an hour to get our luggage. It is soooo slow"
Pros: "Fast boarding"
Cons: "No real headrests on the seats. Not very comfortable."
Cons: "No entertainment. No WiFi. Lots of dissappointed people."
Cons: "The head phone jacks were loose so watching a movie was extremely difficult. The aisle is so small you can’t even walk down it without bumping people who are seated. It seemed like none of the crew wanted to be there."
Cons: "The flight attendants were friendly, watched a movie, thanks for the ear buds to listen to the movie. There was a lot of turbulence but I feel our pilot managed it very well bringing us in safely and smoothly as possible. I can't think of anything that could have been improved on."
Pros: "On time, crew was nice."
Cons: "Seats are too tight. Board from the outsides in, not front to back. Windows seats in the back go first (after first class, ADA, etc), and fill the cheap seats back to front. As it is, literally everyone with an aisle seat ends up on first and overheads fill before people have a chance to know, requiring a lot of against-the-flow foot traffic and delays pushing away from gate."
Pros: "Good crew"
Cons: "The boarding process was terrible. The boarding time changed every 5 minutes"
Cons: "Inflight Wifi was spotty"
Cons: "boarding time, delayed for 3 hours"
Cons: "Poor accommodation for the flight delays. We had to wait 4 hours in line to change our flights because we missed our flights. Not enough staff."
Cons: "Food options were just snacks. On a 4 hour flight? What??"
Cons: "the bumpiest, harrowing flight ever"
Cons: "I had very bad emotions sickness from London to Dallas TX. After I got on the plane I asked one crew member if I have any chance to switch the seat to sit by the bathroom because I am very sick, but seems no one cares. They said there is nothing they can do and tell me to get back to my seat. The whole fight I was sick. It was a horrible no crews member were asked me how I felt. No crews member checked me if I were ok. I had fever and so sick. There were late. I never have any bad fight like this forever."
Pros: "Nothing - except getting my seat upgraded from the 'claustrophobic zone'."
Cons: "Having to wait 5 hours for the flight as my FRA to DFW flight arrived late. I had been up over 26 hours already and was struggling to stay awake prior to the flight. (My day didn't end until I'd been up more than 32 hours.) Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time. Headphone jack had a very poor connection. Plane was dirty."
Cons: "We still haven’t left Dayton."
Cons: "Had terrible seats with no reclines and near the bathroom. They charge extra for better seats, they should offer something in return for below average seats."
Pros: "Flight crew was pleasant and efficient. Everything was on time."
Cons: "Cramped seats with zero leg room."
Pros: "The employee who checked me in was very helpful - found my frequent flyer number for another airline and give me a free checked bag."
Pros: "Nothing. Had a family emergency"
Cons: "I had a family emergency and had to buy a ticket to Pittsburgh to get home instead of going to Portland."
Cons: "American completely missed the mark. AA did not successfully change our reservation when the initial leg of our trip was delayed by an hour due to a fuel issue, which caused us to miss your connection in Chicago. Since American partners with Alaskan Airlines, American should have changed my reservations with regards to Alaska Airlines, but they failed to do that. I stood at the Alaskan Airlines counter as the plane left the gate with our empty seats because there was not a ticket. American Airlines did not change a reservation successfully and so although we had boarding passes with our names and seats and the flight number, the plane left without us. I was stranded and Seattle airport at midnight with a child and an infant with one diaper and one bottle left and it was a terrible experience with American Airlines. I do not recommend flying American they cannot get it together when problems happen with delays."
Pros: "The agent at the desk helped seat us together after our disastrous 1st flight. Crew was friendly & upbeat, great service."
Cons: "Old plane No entertainment No place to plug in/charge devices."
Pros: "I slept the entire duration."
Cons: "Delayed flight out of Paris caused missed connection in Dallas."
Cons: "The flight was delayed little by little up to two hours then finally we board the plane, everyone is seated and then they cancel the flight."
Pros: "Flight was moved from Philadelphia to Dalllas...no problem"
Cons: "scanty food from Dallas to Porltand"
Pros: "The boarding was super fast as well as exiting, WOW!"
Pros: "Boarding was very quick, they called the groups quickly with no lag time in between."
Cons: "I think this was the most cramped airplane I have been on. It was so uncomfortable and I would think that they would take this into consideration since it was a red eye flight."
Pros: "I got there safe and there was some entertainment"
Cons: "seats small and not real comfortable."
Pros: "All connections-smooth"
Cons: "Only airline we flew that didn’t have pre boarding for families with small children."
Pros: "We did not take this flight when its schedule was moved back, instead taking one LHR-SEA that would get us home at a reasonable hour."
Cons: "The change by British Air in flight departure/arrival times. The resulting adjustment was costly and we were unable to get "extra" seating on the long leg of the trip by the time we were notified of the changes."
Pros: "No individual screens to watch. Get with the times for long flights !"
Pros: "Amazingly, the flight wasn't full and the stewardess let my wife, 2 month old son and me have the last row."
Cons: "Entertainment on AA is sub-par"
Cons: "I don't know if I need to contact american airlines directly or what. But this is the 3rd flight that has been delayed with no reason given or for whatever the reason was tonight. Its obsurd. I booked a flight on Alaska Airlines specifically because american airlines had the issue of delays. Then come to find out, the flight WASN'T on Alaska...but its affiliate. It would be really nice to get some answers."
Pros: "We moved due to job change and American would not work with us to Change a reservation."
Cons: "our flight was delayed, and no other options"
Pros: "On schedule and met all my expectations."
Cons: "No complaints."
Pros: "Nothing unexpected happened"
Cons: "Narrow seats . No plug in for music or phone .. Bare minimum for same cost as better flight"
Pros: "Seats were comfy and super clean"
Cons: "The staff never greeted us or said good bye. They didn’t really smile at all. Didn’t really seem to be happy or acknowledge us"
Cons: "The seat that don’t recline have a very poor posture to begin with. Flight was delayed and didn’t depart for a while."
Pros: "The crew was great and the landing into Denver was very smooth."
Cons: "I miss the good old days where Captain X tells us what’s seeable out the window!"
Pros: "Boarding, service, staff attitudes, on time and deplaning"
Cons: "Getting to San Francisco flight was canceled, make a line for 3.30 hours to let us know what they were going to do with us, they give the place to go at 3 a.m with not directions were to take a bus , later someone come and told us the bus stop running at that time and I have to go upstairs to take a taxi, I was alone and not use to be alone at that time never in my live I had to pretend I was afraid. Of course the hotel only take you until 12pm so I spend so many hours in the airport waiting for re ticketing they told us to be at 6pm we wait and I got my ticket leaving at 9.45pm but the crew come one hour and half late. From Panama to Lima flight was late . I had a conference very important to be Saturday morning, I lost my investment and relationships with the company I was going to start a business there excuse was they couldn’t relay on my punctuality, honestly. I got there more than a day and half LATE. If you ask me how was my trip I will tell you horrible and I can’t recommend anybody, this company doesn’t have any personality at all"
Pros: "Easy boarding"
Cons: "Everything but the easy boarding. Horrible comfort level to the point of wishing I could have hurled myself out of the plane."
Pros: "airplane was good"
Pros: "Not much."
Cons: "The flight was delayed. The in flight entertainment didn't work on my iPad. Apparently I needed the United app. It would've been nice to have been notified of that before I got on the plane."
Pros: "Our flight attendants were delightful, courteous, and helpful, but the flight had ZERO entertainment available without additional payment (even the flight tracker cost extra money)."
Cons: "I didn’t like that the data before our departure our flight departure was changed from 1 PM to 1:30 PM and the day of it was changed again to 1:18, but then was delayed again. That issue made us late to Chicago which caused us to miss our connecting flight to Minneapolis by 4 minutes. 4 MINUTES!!! . So as I write this review I am sitting in ohare at 5:17 AM awaiting my flight when I DHOULD have been in bed in Minneapolis for the past 8 hours"
Pros: "Loved the direct flight from Newark to Costa Ruca which arrives in less than 5 hours, crew was very helpful to other passengers with connecting flight info."
Cons: "Typical cramped seating, need to pay to watch movies/direct TV and food, minuscule snack pack."
Pros: "The direct flight was really nice."
Cons: "That entertainment had an extra cost."
Pros: "Overall service"
Cons: "Couldn't sell us snack during regular service (we were at front of economy cabin) and had to wait to almost end of flight."
Pros: "Our flight was 20 minutes lite but the flight crew was Great at letting us know what was going on."
Pros: "Fast flight, friendly crew"
Cons: "No entertainment to speak of."
Cons: "That the flight was delayed."
Pros: "The captain was communicative while we were experiencing turbulence and the flight was relatively quick."
Cons: "I received different info from every united employee I spoke to. Myself and others on both my flights were frustrated by the fact that our gates were so far from each other and we had NO time to get to the next one because the first flight took so long to taxi. And then they treated us like children as we were trying to get our "carry on" items. Overall NOT a good experience."
Pros: "We arrived safely at PDX"
Cons: "We left 3 hrs late, arrived very late at night, I did not get home until 2 a.m. There was no apology. There were no plugs for computers in the back of the plane and I got stuck between a fat person to my left and a fat person in front of me who leaned their seat back as far as possible. It was hideous."
Pros: "N/A due to them rerouting my itinerary."
Cons: "N/A due to them rerouting my itinerary."
Pros: "The crew was courteous, the pilot was the best one out of the 4 flights I had taken that weekend."
Cons: "We used to get more for our money. 20 minutes isn't enough time to use the restroom and find and eat food after hauling from one terminal to another on the light rail. Then we are given a mystery snack mix and a drink, I remember we used to get meal service for flights that long. Boarding was very confusing for people in groups 3, 4, & 5 as we were all grouped in one line. Group 3 was called and 4 & 5 tried to board. A simple PA saying that group 3 should be in line first would help the confusion. The lady performing the boarding call was rude. Saying "I don't care I will just take thier bags and check them, they don't have a choice". That's a great way to start an argument. Then the seat pitch is awful, I'm not the only person flying that is over 6ft tall. My knees were directly impacting the meal tray arms of the seat in front of me the entire flight. Shorter flights weren't bad, but sitting on the ramp waiting for takeoff for at least 30 minutes plus the flight time was pretty painful."
Pros: "The crew was very nice and polite. Service was prompt and excellent"
Cons: "Excessively long layovers. I came home with 3 broken ribs and had to endure a 11 hour layover in Japan and another 6 hour layover in San Francisco."
Cons: "No fee for movies on international flight"
Pros: "Due to a computer error there was a slight delay on take off. However, the flight crew bought us a tasty beverage for the inconvience. Kudos to the flight attendant as she had a short amount of time to provide our service and did a wonderful job. Thank you."
Pros: "Boarding was very organized"
Cons: "There were 2 flight attendants. Male and female. The female flight attendant was rude and appeared in a bad mood. And did not offer food to me. I hadnt eaten at all. I was in the very last row. And when the food cart approached she just wheeled right past without asking me. Then we i tried to get her attention she looked annoyed and ignored me. So i just ate ice cubes. It was unacceptable. I could hear her bickering at the other flight attendants in the back. It was so unprofessional."
Pros: "The crew was nice on the plane"
Cons: "Upon approach we were suddenly deverted to Seattle. I had a few issues. Number one you could not hear the pilot so that made it worse. The lack of communication was horrible. I have been on flights when there has been clarity given a change in plans but this was bad. We sat at the gate for an hour and a half, again no real communication, the fligh attendant t hope was joking when he said there was a half a bottle left for the whole plane...much later we were served water. Announcements were made but no clarity. We were told to collect baggage at number 2. Get a voucher for a hotel. After deplann9ng about 25 of us stood in line at the customer service desk where there were two staff working slowly. Then after an hour they announced we were in the wrong place, couldn't that have been explained earlier? Once we made our way out of the terminal to the ticket count the line was all the way down the hall. still with little info we waited. We landed at the alternate airport at 945, at 130am I had my vouchers, the food not useful until the following day, the hotels were full, no one picked up the phone for the shuttle bus to the hotels. I finally elected to sleep at the airport on a bench. We had actually all been reassigned a flight on our same plane. So I am not sure why we had to wait in line all that time. Our bags were not removed from the plane an irritated baggage claim attendant told me. It was a mess. The flight the next morning was fine, short, without problems for me. united needs to work on its communications. It would have been helpful to have someone out side running the line giving out info. And at customer service they should have been paying attention to their line. Would have been helpful."
Pros: "Crew was good"
Cons: "The delay"
Pros: "This was the first flight in approximately 10 years where everything worked as it was supposed to. The flight was on time. Our crew were pleasant, friendly, and warm - this has been the missing element for a long time. The new plane was comfortable."
Cons: "I still could not get my PC to work with in-flight entertainment."
Pros: "I asked if I could buy headphones on the plane and they gave me a pair for free! I had the Tapas snack box and it was tasty and I was full afterwards."
Cons: "Only 1 of my 2 large plane flights had a personal TV. I also didn't know I had to download the App to watch free entertainment in light on my personal device so it prompted me to purchase Internet so that I could download the app"
Cons: "Seating next to the bathrooms is gross"
Cons: "Bad cancellation policy. I would've been charged over $200 to cancel a single leg of my journey (no other changes or add'l flight). Would not do business with United again."
Pros: "Good communication and polite."
Pros: "Excellent as expected."
Pros: "No think special!"
Cons: "Small space and no entertainment on an international flight."
Pros: "Overall okay everything was on time."
Cons: "There was no entertainment, no power outlet on one flight, they charge for access to there Internet. No Tvs on the back of the seats"
Pros: "I appreciated that we boarded quickly. Again the crew was great!"
Cons: "We were assigned seats that didn't recline, and we'd been travelling since 4:30am Pacific time. Flight was full so we were stuck. Our electrical outlet was smashed and unusable to charge my phone, which I needed for sending work emails and contacting clients. I was surprised that there was no free content on the tvs. I actually just wanted to see the map and it required I pay."
Pros: "The crews everyone was caring, respectful, and professional. I don't see anything to improve, they are that good, including the pilots!"
Cons: "I can't think of anything really."
Pros: "Same as above...was put on a direct flight on Alaska. Luggage arrived later in Portland but delivered professionally to my home that afternoon."
Pros: "Loved that the steward did everything possible to make sure that my service animal and I were completely comfortable for the flight."
Cons: "When I checked in the attendant tried to charge my service animal as a pet, even though I called in advance to let united know I was traveling with my service animal."
Pros: "Professional staff"
Cons: "Last minute gate change no notification. Plane was filthy even with 25 minute boarding delay, air coming from the supposed fresh air was full of lubricating oil smell. Seat would not recline as a disabled passenger with ruptured discs in my neck and back, this was more than an inconvenience it was very painful. At 6foot 2 inches tall my legs did not fit between the seats, plenty of foot room not enough space between rows. Miserable is an understatement the pain from the flight will certainly be very real for days after. Never United airlines again I will campaign against anyone flying United airlines!!"
Cons: "I cannot boo up to wifi so was unable to enjoy any entertainment."
Pros: "On time and people nice"
Cons: "Everything. Very good"
Cons: "There's no spave at all between your seat and the one in Front of you. I couldn't leave my seat to go to the restrooms without shamefully jumping into the two gentlemen's sitting next to me"
Pros: "We left on time and got in 40 min early, direct flight, crew was friendly"
Cons: "Seats were smaller than usual flights, no window seats left when I checked in, under seat leg area small, the TV was repetitive and no music options, if there were plugins on the flught!, they were hard to find. No free WiFi for T-Mobile in flight texting, standing in line while waiting to board after walking all day...the boarding took ages and people kept cutting (first class, disabled?)...it'd be nice if the crew acknowledged why people were taken out of order like "okay, first class you're all set!" Or "thank you for your service" so we knew it wasn't 20 people randomly jumping the line."
Cons: "The flight attendant was rude to me while I was boarding. There was room for my carry on in the overhead compartment but she told me I had to keep my bag under the seat in front of me. There was also an extremely overweight person next to me, I couldn't lean back.I had to ride the entire flight on the edge of the seat stooped over. They should have made the large man buy 2 seats."
Cons: "My seat was changed within a half hour of my flight and I wasn't notified until right before I boarded and had to refresh my e-ticket. I wouldn't have waited for group 5, when in reality I was group 3. and then because of this I had to turn over my carryon because no room for group 5 carryons. Also I like to have an aisle seat, and was squished into a window seat."
Cons: "Was boarded 20 min late and then waited on plane for over a hr with no air. Was told waiting on pilots to arrive to DIA to then get on our flight. Air couldnt be turned on because of no pilots aboard. Crew was short and rude to many of the passengers. very uncomfortable seats not professional"
Cons: "Yea the tsa precheck was not being able to put on my boarding pass. Hooked me again ."
Pros: "The young man who finally boarded passengers after multiple delays stayed very calm and profession and communicated clearly to expedite our boarding process."
Cons: "Everything. We had three gate changes and an hour delay. Frontier communicated these changes terribly. The seats were painfully uncomfortable. No beverages available on the flight unless you paid. The entire A concourse of DIA seemed full of angry Frontier passengers. The customer service was packed"
Pros: "Very affordable and punctual"
Cons: "Seats were VERY close. Barely any leg room. Children next to me on both flights were disruptive. On first flight child ran up and done aisles with parent behind them. She was noisy the whole flight. This lasted for over 10 minutes and flight attendants didn't do anything. The child on the next flight talked nonstop with traveling family.Probably nothing could have been done by airline but super annoying."
Pros: "The onboard crew was great. Very attentive and personable"
Cons: "I had to wait an hour in line just to check a bag (I was charged $45 to do so) I was charged another $20 just to select a seat with frontier.. our flight was also very delayed, and we received little communication from the airline about it. Seats were uncomfortable and close together, and no amenities are included with your flight. I understand you get what you pay for, but I doubt I’ll be flying frontier anytime soon."
Cons: "Worst flight ever had Frontier Airline front desk at the Denver airport are so rude and disrespectful"
Cons: "the seats don't recline. there is no inflight entertainment. they additionally charge for seats and to carry on a bag."
Cons: "In my own ignorance I booked with Frontier, believing that I was getting a good deal, so I suppose it was my own fault for the experience I had. $40 each way for carry-ons, $2.99 for a can of sprite, and being packed into seats like sardines really made me rethink ever flying with Frontier again. My mistake."
Cons: "No where in my confirmation emails from kayak or frontier was there mention that 45 minutes before boarding I forfeit my ticket if I didn't already check in. I had no luggage to check and the line to security was non existent, but frontier had no one at their check ins and the auto check ins wouldn't print my boarding pass. I would have absolutely made my flight with ease, but no one answered the 800 number and no one around or that could be called could help me print my boarding pass. For 45 minutes I asked anyone and everyone I could for help. Not only did I miss my best friend' father's funeral, but frontier will not contact me back to refund the ticket that I paid for but was not permitted to use. NEVER fly with them, it's worth the extra money to fly with someone half respectable"
Cons: "The crew gave people who were trying to sit together as a family a hard time. They had to wait over an hour into the flight to move one row. We left a little late."
Pros: "Smooth flight"
Cons: "A bit of a delay deiarting"
Pros: "Travel process was smooth"
Cons: "During online check in I was charged for a bag I did not need. I called and was placed on hold for over an hour. Then the operator told me my bag fee was nonrefundable though I hadn't wanted to purchase a bag in the first place! I ended up checking a nearly empty bag for $40. Ridiculous. Horrible phone customer service. Will never fly Frontier again. Ends up being more expensive."
Cons: "It was uncomfortable flight. One flight attendant was rude and had an unpleasant attitude. Outrages hidden fees for snacks, beverages, and luggage. Ridiculous. Not flying with frontier in the future."
Pros: "Horrible, unbelievably long line to drop off my bag, with the staff frantically trying to reprioritize passengers stuck in line missing their flight, because they scheduled all their flights to leave at the same time."
Pros: "Service, flight. Great pilot."
Cons: "Lack of entertainment."
Pros: "Flight finished trip early"
Cons: "Everything costs extra. What's the point of saving $40 on a ticket if you have to pay $80 round trip for checked bag. Older plane. No drinks or entertainment."
Pros: "I got a great deal on Kayak but after taxes and carryon fees it was not a super deal."
Pros: "The old bait and switch! I could have paid that extra $60 on a better seat on a better airline. Which I will do next time."
Pros: "Be prepared to pay $150+ to pick your seat and check your luggage, even your carry-on."
Cons: "That I wasn't able to go home for 3 more days."
Pros: "I think Frontier was great. There was no hassle with boarding, baggage and check-in. Staff was personable. I prefer to pay for conveniences I like rather than automatically pay for a lot of unnecessary things when it comes to flying. Prices on this flight were phenomenal."
Cons: "My tray was sticky, crew was mater-of-fact, didn't eat food, entertainment not available. Overall fine for the price."
Pros: "The fare from Denver to Portland Oregon was $83.00"
Cons: "The website didn't seem user friendly to me. I had to call Customer Service to be able to check in. I wasn't able to get my boarding pass on my smartphone very easily. My suitcase was 15 lbs over and I had to pay $75.00 on top of the initial $25.00. There were no complimentary drinks. And the flight was delayed and the personnel didn't know what was going on and wasn't able to inform us. The online seat assignment was confusing to figure out."
Cons: "Frontier rescheduled my entire trip (both departure and return) not just by a couple hours, but to entirely different days! Who does that? When we tried to rebook, we talked to 5 different customer service reps and 4 of them were flat out mean and dismissive from the start. They also tried to sneak in a $50 charge for some "discount" subscription that I never signed up for. Even some of the flight crew had poor customer service issues. From now on, I will be avoiding Frontier like the plague!!"
Cons: "We got there 1 1/2 hours early and barely made it to our gate by the time boarding started. There was a HUGE inexplicable line to check in and drop off bags at the frontier desks. Absurd. That, with our flight out there being 4 hours delayed, having to pay a ton of extra money to choose seats, carry on a bag, etc. I am extremely dissatisfied with frontier and will never fly with them again."
Pros: "We eventually arrived in Portland. Alive."
Cons: "The flight had multiple delays, gate changes, and an hour wait on the tarmac, when only 10 minutes was quoted. We left Denver 4 to 5 hours late then original time. Nobody could help with anything. Nothing offered to compensate customers, without a cost.....No explanation. We will not be using frontier airlines again."
Pros: "Nice Staff! Cheap"
Cons: "Upon check in was required to pay $40 for carry on. Boarding delayed by one hour.Take off delayed by 20 minutes. No refreshment service unless paid for."
Cons: "flights were more than 2 hours delayed without any explanation."
Cons: "Two hours late in boarding. Could not hear announcements re: flight info. Frontier needs to spring for a new microphone. Very disorganized boarding process."
Pros: "The crew was great and the plane was clean."
Cons: "Boarding was chaotic and late. There were delays in the flights without any offer to help calculate when we'd be arriving at our destination nor any attempt to make it right (like with a small token such as a free food/drink item). You guys lost my luggage - the delays in all led to a 3.5 hour delay in me seeing my kids, who were staying up late to see me after I was gone for a week. Being inexpensive is laudable only if you provide equivalent service - my impression after this flight is its inexpensive and I got what I paid for...unless there is some overture to win back my business, I'll not fly Fronteir again and will be suggesting my friends and colleagues not either."
Cons: "My wife's bag was soaked through by a spill on the previous leg under the seat. We sent pics and the airline acklowedged the problem but, failed to remedy the issue. Bag either needs to be professionally cleaned or replaced. Their final remedy was to refund our carry on fee and a $25 voucher toward future travel. The bag cost $246."
Cons: "it's 2 am and we're still on the ground in Denver. maybe we can get a free bottle of water?"
Pros: "Flight was on time, boarding was efficient"
Cons: "Uncomfortable seating, too crowded."
Pros: "Seats were very comfortable- ergonomically better than most"
Cons: "Fees for carry-on baggage. I always check my larger bags and even though I don't love paying for that extra either, we should not be charged for bags that carry on and go under the seat. The measurements are too small/restrictive if they fit under the seat there should be no charge."
Pros: "The initial cost for the flight was low. The crew was very friendly."
Cons: "The seats were hard and there were charges for everything once you booked your flight. They charged for a carry-on bag as well as seat selection."
Cons: "worst flight ever! worst customer service of my life bar none ! Was told by gate personel I was lucky she was letting me fly at all after waiting at the gait an extra hour........the gait attempted to put 2 flights out of the same gait at the same time .......ridiculous!!!! we told them they were putting our luggage on the wrong plane but no one would listen......gait personell completely rude repeatedly to everyone.I am telling you this was the most ridiculous situation ever! I still have not been reimbursed for expenses incurred for my luggage being two days late!....FYI this was the return flight from denver to PDX"
Pros: "Not much."
Cons: "The cost of the carry on luggage was close to the same as the cost of the flight. I do not appreciate that level of surprise extra cost, as it was not highlighted at the time of purchase! When we decided to save $5 per piece of luggage and check our bags, the check in attendant threw our bags onto the conveyor belt haphazardly with little regard for what may have been in them. The seats on the plane did not recline and were very uncomfortable. I am very dissatisfied, and will avoid flying with Frontier Airlines in the future."
Pros: "The flight crew on the actual plane was very nice and helpful."
Cons: "Seriously damaged my wheelchair in transit from under the plane to the boarding terminal. Flight crew under the plane was not helpful and rude."
Pros: "I liked that I got from point A to point B."
Cons: "I did not like the actual flight -- it was uncomfortable. The worst part though was check-in. They charge for carry-on's (what the heck?) and I could not find the mobile boarding pass. It was a very uncomfortable altogether."
Cons: "Charged me for seats both ways, the seats are not comfortable unless you pay $35 a seat. Tin your tray tables, no leg room and not even a complementary soda and bag of pretzels. They want you to pay for that too. Not only was the service and the comfort level terrible, it was the most unsmooth landing I've ever experienced and I am an avid flyer. Never again will I fly Frontier. Garbage all the way around. Even the attendants were rude."
Pros: "Got to destination safely"
Cons: "Late leaving, after landing we waited 30 minutes for a ground crew before opening the door. The wait for luggage was excessive. Carry on luggage fees increased in the middle of our trip and I paid $45 for carry-on luggage on my return trip No food, no entertainment, tiny seats, Frontier has turned into a bottom rung airline"
Pros: "The flight was on time"
Cons: "Charging for carry on was a total surprise and not well received. A complimentary beverage surely wouldn't break Frontier and is just good PR. Shame on you for being so cheap. In the future I will look to other airlines."
Pros: "We arrived early!"
Cons: "The $20 in extra charges for the most uncomfortable seats ever. I was also never made aware of the extra charges for carry on items. At least be up front about it. Made my round trip ticket almost $100 more in fees."
Cons: "Added cost just to get a window seat, carry on bags, and all food. Won't fly them again if I don't have to."
Pros: "The attendants made sure every one was comfortable before the flight took off, after the doors were close the offered open seats to customers that looked a bit crammed. They were very accommodating. I didn't eat any food, but it smelled amazing. I would definitely suggest Frontier to any one flying I know I will be booking with them again."
Cons: "The chairs weren't the most comfortable, luckily it wasn't a long flight. Is a bit much for checked in baggage. I understand charging for extra luggage but the first checked bag should be complimentary."
Pros: "They were on time."
Cons: "Charges for everything! Carry-on both ways, when you check in every seat had a charge added.....yet you get nothing but a small, cheap, seat with a mini baby tray table, inability to recline, and no leg room in return. By the time you add on all the charges the flight is the same as any other but far less comfortable."
Pros: "The crew was nice and fun"
Pros: "The crew was pretty friendly - friendlier than the other Frontier crews we had."
Cons: "Delay after delay after delay. Took us TWENTY extra hours to get home. Missed work and caused huge inconvenience to family and friends. Terrible airline, terrible experience."
Cons: "There was no explanation about why the flight was cancelled. No offers of hotel or meal vouchers. The best offer made was to go on standby in 2 days. I cancelled, asked for a refund, and re-booked on United. If my refund is $200 Frontier voucher, I will have not use for it, ad I will NEVER fly Frontier again. I am thinking to contact the FAA."