Pros: "Everything really."
Cons: "If I have to choose something it would be food"
Pros: "Flight went well. Glad it was on time. Almost missed it due to other flight not being able to land initially"
Cons: "Screen malfunctioned and kept asking for language during movie"
Cons: "I had a three hour delay because of a maintenance problem with the aircraft. As a result I missed a connection to São Luis de Marañon and had to spend on a Hotel and a few to change the flight."
Pros: "Not a single thing. Flight was cancelled and we are being held captive in Costa Rica. We have been given multiple excuses why. Overbooked, weather and the 737 max issue. We just want to go home. Please help us. We have been trying to check in for our new flight with a 20 hour itinerary for 30 minute"
Pros: "I was seated in exit rows both ways, so there was more leg room. I really liked that they gave one full meal during the flight and then a snack just before boarding. It is a long flight, so no food - or just piddly snacks - would have been miserable. The movie selection was good."
Cons: "The odd crew member was a bit grouchy, but that happens everywhere."
Pros: "I liked the fact that we were able to get free meals and the first check in luggage free."
Cons: "I ordered celiac and got a cookie for breskfsast. Could serve celiacs a banana."
Pros: "Very comfortable seats on a new airplane. In premium seats (i.e., business and first 8 rows of economy), there was a good variety of inflight entertainment. The flight was smooth and easy, and you could actually understand the captain on the overhead speaker!"
Cons: "Air wasn't very powerful, and it felt quite warm. Not enough beverage services for such a long flight, especially when we weren't able to bring our own water bottles on board (security check at the gate immediately before boarding -- liquids not allowed). Food -- nice to receive two meals, though they were so-so in quality. Half the crew was very friendly; others barely cracked a smile."
Pros: "We were 7 people traveling together with 4 kids and the system gave us the emergency exit seats, the check in took over one hour (both ways) once inside I have to ask passengers to change seats with my kids because the crew didn’t do it"
Cons: "Nothing, plane is old."
Pros: "Business Class Flight Attendant masters time to serve properly a good meal-snack to each of 12 passengers, all in less than 35 minutes (total flight time from PTY was 55 minutes)"
Pros: "The people on the plane were great."
Cons: "The San Salvador airport is chaotic and not user friendly."
Cons: "Food was horrible but that’s ok . Shouldn’t be looking forward to plane meals anyway"
Cons: "Rude check in employees, mediocre flight crew terrible food. Only good thing about the flight was the check in counter people at Asunción airport. The rest was so bad, will never flight with Avianca ever again."
Cons: "Flight delayed 2 hours with no explanation. We sat on tarmac for 2 hours with no explanation. When boarding started everything was disorganized, almost got on a flight to Medellin because there was no separate line."
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Cons: "They took forever to serve drinks. Old aircraft. Really bad entertainment options of non existant"
Pros: "Love the food and the entertaining on board, FA are nice and helpful"
Pros: "The crew, the service, enternaimente was good. On schedule and fast service."
Cons: "The plane was old and the seats a bit uncomfortable."
Pros: "I enjoyed the food, the blanket and pillow they provided, the free movies and the crew was very nice."
Cons: "Not compliants"
Cons: "At the time of boarding the crew members started going by group. This only lasted 1 min. Everybody started getting in a line without regarding group or any type of particular order. The crew members did mind and just kept boarding people. Very poor management and lack of authority."
Service from the flight attendants. To many hours unattended during the flight.
Pros: "Newer plane, pretty comfortable seats. I like the 2-4-2 seat alignment. Flight arrived at destination about 30 minutes early."
Cons: "INTERNET is difficult to figure out in these AA flights"
Pros: "Crew courteous, transfer personnel outstanding,nothing else to like."
Cons: "More leg room and a pillow for the head are essential. Completely uncomfortable on the long leg, LA to Philadelphia."
Pros: "More entertainment options, plugs for charging electronics, and better food"
Cons: "Pretty much everything could have been better, including the plane"
Cons: "The aadvantage app kept crashing so we couldnt watch movies during our overall 8+ hrs travel, on both legs"
Pros: "CLT to LGA Airbus expérience was as pleasant as ever. The flight attendant on the regional EMB from LGA to YUL was exceptional."
Pros: "Crew helped us find new seats on board."
Cons: "American Airlines changed our seats after ticket purchase so that we were not sitting together. We chose seats at check-in in San Francisco so that we could sit together. When we landed in Miami we discovered our seats had been changed yet again and we were seated in different rows, middle seat!"
Cons: "If my Chanel purse with my make up Chanel brand full bag with unopened experience makeup and purse was stolen"
Pros: "Amazingly professional, informative crew despite having had been diverted at the last moment and dealing with multiple issues from laptop freezing, an uncooperative passenger and delayed take off. My hats off to this crew; we had a smooth landing and very pleasant experience on board."
Cons: "The terminal was under construction and extremely crowded. We could have used some help from the ground crew shepherding people, keeping hallways clear. Would probably be useful to not have gates immediately opposite each other both trying to board with space being so limited."
Pros: "The plane was very clean and staff was very friendly."
Cons: "The United app did not update the boarding pass and the gate never appeared. Had to check the board at the airport. The flight was delayed. The entertainment in the flight was not up to par. There were hardly any new movies to watch and the software is old so the app kept on freezing when watching the movie."
Pros: "First class service was excellent, food was good and entertainment was also good."
Cons: "We were delayed about 5 hours but overall flight was good."
Pros: "Entire crew members, food, hospitality & aircraft !!"
Cons: "I couldn’t get my aisle seat & missing my Hindi movies.."
Pros: "It was nice and smooth. The crew was great, especially Urere, our stewardess. Comfort and food were good, on par with the nickel diming of airlines."
Cons: "Comfort can be greatly improved."
Pros: "Made a 50 minute connection (from Milano) flawlessly. We were going to SFO and the LAX connection was even closer, but United/Lufthansa helped those passengers with expedited transport. Impressive. In contrast, we missed a SFO-Frankfurt-Nairobi connection a few months ago due to VERY sloppily organized security clearance there (and no help from Lufthansa). Moral: Don't try for transfer times less than 2+ hours in Frankfurt when coming from the States no matter what United/Lufthansa says!"
Pros: "Nothing, horrible experience."
Cons: "RST to ORD to SEA took 16 hours because of non airworthy United planes at RST. First one cancelled, second fixed after several hours but SEA connection missed at ORD. Fortunately AA had a ORD-SEA flight available or I'd still be in Chicago"
Cons: "Delays. Price I paid was higher. Later cheaper flights arrived earlier than mine."
Cons: "1. The flights within the US and Canada was delayed. 2. The United Airline staff in San Francisco told me to pick up my luggage when I get to Seattle despite of the fact that my final destination was Vancouver. I questioned the staff about this ata this seemed odd, but he insisted that I pick up my luggage in Seattle. Upon arrival to Seattle I went to the baggage claim area to find out that my luggage was already put through to the connecting airline to Vancouver. This resulted in me having to go through a long line of passengers to do all of the security checks again to enter the international airport gates. This almost resulted in me missing my connecting flight to Vancouver. The only saving grace was that the flight was delayed by another hour. 3. Changes made on my connecting flights were only given to me during my check in at Auckland. My previous booking was Auckland -San Francisco - Portland - Vancouver. The boarding pass I was given in Auckland omitted Portland and was changed to Seattle. I was never informed about this by United Airlines. 4. United Airlines website NOT allowing me to log in using my e-mail."
Pros: "I arrived safely to my travel destination"
Cons: "This flight was late, and getting our baby stroller took forever."
Pros: "Flight attendants were very nice"
Cons: "The overhead a.c. spout didn't work. Plane was very hot."
You could be better by not canceling my flight. I'm leaving me sit in the airport for 13 hours unacceptable
Pros: "They arrived on time and left on time, crew was friendly."
Cons: "Seats are small and hard, okay for short flights."
Cons: "Couldn’t tell you. They wouldn’t give me a seat on this plane."
Pros: "Boarding was fast and easy. staff was friendly and attentive."
Cons: "The seats are uncomfortable and do not recline. no complimentary beverages like other airlines, should at least offer water."
Cons: "No organized loading. A free for all. Gate changes close to time due to another flights delayed arrival."
Cons: "Flight scheduled to leave at 8:25 AM. Did not leave until 1:45 PM. Was delayed four times because of a Crew issue on Easter Sunday. Missed our entire Easter celebration because spirit was unable to man a plane Will never fly this airline again. Customer service was rude on top of it. They need to be prepared for crew to call out on a holiday. 5 1/2 hour delay with no weather emergency is unacceptable. A 50 dollar voucher does not make up for ruining a family hokiday"
Cons: "Being stopped when I was boarding and notified that I had to pay an additional $65 to carry a bag on the plane was frustrating."
Cons: "They announced that they did not have a pilot... not prepared to say the least! I had work that next morning at 6am, I had a horrible day with 2 hours of sleep. Not a happy customer"
Pros: "Crew was great."
Cons: "We had a mechanical issue which delayed the flight by 30-45 minutes. That wasn't so bad but the whole strategy that Spirit employs is sketchy. We booked our flight through Kayak at a set price and then when we checked in with Spirit online there were no seats available that we didn't have to pay an upgrade fee. To me that is fals marketing or even bait and switch. Won't be flying with them again."
Cons: "The online check in process is very poor. It took me a lot of time and I retried many time to get my boarding pass without buying any extras. Needs improvement with systems"