we were stranded in aberdeen due to flooding and were to miss our connection to vietnam. we were expecting the worst when we called BA but the service representative could not have been more helpful or efficient. she had us booked in the next couple of days all the way to our door. she was positive and we could tell she really cared about our plight.
Very old plain for a 13 hour trip... It was a very painfull trip.
The entertainment was poor and from my seat I couldn't see a thing!
The crew elas not very strick considering rules: I was forced to warn a passenger to turn off his Phone when we had already took off. He was in a call for almost 15 minuts since we turn on our seat belts!
Excellent service ,starting with the counter they make us feel welcome and the service on the fly is 5 stars,this was my first time flying with Avianca and I definitely will fly with Avianca again .
My sky miles don't calculate, they wouldn't upgrade me for less then 800 usd!! Asked for headphones never got. Osc next to me so no room they had to give he
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