Flight was delayed at airport with large backlog and WiFi was spotty
I don’t like mushrooms and that’s all they had with pasta
I Love Delta but one of the flight crew training in courtesy snd hospitality.
Could have been on time and not missed my connection
Wifi on this flight was very sketchy and not available for most of the trip.
Terrible. I was bumped off of my original flight and spent the next six days fighting to get back on it. I lost hours of my vacation trying to get this situation corrected.
Boarding was tough as we had to take a bus out to the plane and walk up a lot of stairs. Difficult with heavy carry-ons that said I got an entire empty row of seats, which was excellent for an international flight. Food was very mediocre but happy with the comfort so not complaining.
Delta is a cut above the others in customer service.
Tasty snacks. On-time departure and early arrival. Luggage arrived quickly at the carrousel. The only negative was a man behind us that was heavily inebriated. He was served 3 double drinks during the flight. There was no telling how much he had before the flight. He was so out of it that he spilled a drink and broke the heavy liquor glass on the floor. I don't believe he should have been served so much alcohol on a two-hour flight.
Checkin was easy, boarding was organized, employees friendly and nice. Was a lovely flight.
For the expense of first class, the seats could have been nicer and higher tier snacks would have been nice.
Our flight was delayed 2.5 hours from Lisbon to DC so we missed our connection to Seattle that would have arrived at about 9 PM. The agent initially said we had to stay overnight in DC and there were no other options to put us on to get us to Seattle. While on board I discovered a flight via American he could have put us in but by the time we arrived in DC that was sold out. We were then put on a flight to San Francisco that was also delayed then arrived in San Francisco and our flight to Seattle was also delayed so we ended up not arriving until 2:15 am. Our son could not pick us up so we ended up having to pay over $100 to Uber home. This is the second trip with United that the flight has been delayed causing us to miss an evening in Las Vegas and we were given nothing.
Efficient boarding and early departure. Very smooth flight. Early arrival in ATL. Great flight.
Lufthansa was great from Lisbon to Frankfurt. The United Airlines flight from Frankfurt to Denver was very cramped. In that tight space, when the seat in front was fully declined I could barely move. I'm a fairly small person, I can't imagine what a larger person would feel like.
I would have liked an opportunity to move to a different seat ( even would have checked in my hand luggage)as I had health issues where I didn't have to clamber over the passenger next to me to for toilet use/ movement [ She was a highly unpleasant neighbor to sit next to]. In addition, I found that my European phone plan had run out of data and so I was not receiving emails from yourselves on airport wifi to be able to check in online and verifications difficult as did not accept the ticket number I had. I asked for an extra blanket but was told there was none. Then I saw other passengers receiving them. I couldn't eat the food and asked for snacks : Stewardess said " on the way" but they did not bring. The best bit was the check in process in Lisbon. Very efficient. However, I did not understand why we had to collect our bags at Washington then go through customs again. It was not explained. I also with my leg and health issue had approximately mile walk to the gate ( which then changed) . There appeared to be no moving walkways or help provided.
United left one of our bags back in SFO but that’s not my real complaint. The complaint is how it all went down. So we checked in the day before online and were told we could use the quick drop for luggage. So the next day I used baggage quick drop curbside at SFO. The agent mistakenly didn't tag my bag as he put my bag on the conveyor belt untagged. We immediately alerted him he had not tagged the bag. I walked with him to the baggage service office to find my bag and tag it. We waited outside the office for 10 mins. He came out and said everything was ok and the bag was going to be tagged and on my flight. We received a text that one of our bags was on the flight but the other was not. I alerted my first class flight attendant immediately upon boarding the flight. She was helpful and said she’d get it sorted out right away. She called over the gate agent. The gate agent used my bag number and looked over information on her device. She said my bag was on the flight. The flight attendant was standing with her, looking at the device, and also said “yep it’s on the flight”. During the flight the flight attendant made reference to how reassuring it must feel knowing the bag was on the flight. Upon arriving to IAD we received a text that my bag was not on my flight. The text said my bag would arrive to my final destination LIS 24 hrs late. I understand that mistakes happen. I was totally ok with my bag mistakenly not getting tagged at the quick drop. I was fine with walking down to baggage services to tag my bag. But, what I am not ok with is that the United staff said they fixed the mistake two different times, assuring me twice that my bag would be/was on the plane…and it wasn’t. I expected better attention by the employees, for them to do what they said they were going to do. We also spent extra money to upgrade our seats to first class, including the entire return leg from Lisbon to San Francisco because we wanted a smoother and more relaxing travel experience. Our money was not well spent. We will not be using United for travel going forward.
Checked my bag despite paid the seat upgrade and there was plenty of space available in the overhead bin.
The flight crew was fantastic. The flight attendants were incredibly considerate, kind and attentive.
One of the best flying experiences I’ve ever had.
The flight from Lisbon to Newark was much, mush better then flight from Newark to Porto.
DFW notification of changing the gate notice was an inconvenience.
There were alot of delays without any information. First, my original flight was overbooked so I volunteered to stay back. The layover was hell, I sat in the airport for 4 hours. I was highly disappointed because no one was around to provide answers.
The flight was delayed 4 hours, and when we finally boarded, they told us that the fuel was only just then checked. So, we waited even longer to take off.
My flight times changed 4 times since I originally booked the flight. The last time being the day of flight - a 2 hour delay. This meant instead of getting into IAH at 9:30p, I got in at 2:30a. This was very disappointing!!!
Airlines should be prohibited from using the seats they get away with.
Seats were roomy. Lavatories were surprisingly big and clean. Plenty of entertainment available. We were fed and offered drinks, multiple times during the flight.
The flight attendants were by our seats often and we had everything we needed. Food was above average and the seats were extremely comfortable. The entertainment was vast, and allowed us to enjoy our time although it took less time then we thought to get home. Good experience and early too!!
While going my luggage was delayed for 3 days . While coming back My flight was delayed and missed my connecting flight . No compensation for delayed luggage. Not a happy experience .
Luggage got lost, need more staff not sure why we checked in over 1.5 hours before flight boarding .
The check in process was a nightmare. We could not check it online the day before, therefore everyone that was on the flight from Lisbon to Heathrow had to do the check-in at the airport with an agent. They only had two agents available for that many people. The plane was delayed taking off due to that problem. They handed out small bottles of water on the plane for everyone. And one snack snack for everyone. They had no options for snack.
Over sold! Never again. Got bumped even though I checked in and arrived on time with all my documents in order. Wasn’t even offer food/drink voucher for the next flight that was 6 hours later.
First time flying with them! Loved it! Specially the schedule from Miami and being able to come back directly to New Orleans :)
The flight crew was kind, flexible, and accommodating. The seats on the plane were extremely uncomfortable.
The transit at Heathrow was an absolute and total nightmare. Absolutely gut wrenchingly horrible and scary. Embarrassing that their National air carrier cannot figure a half decent experience for passengers to transit via London. Shameful.
Besides having a LONG layover in Philadelphia to begin with, our flight was delayed and left late. We spent 7 hours in the Philadelphia airport after being in the air 7 hours from Portugal to Philly. It turned into a 24 hour day of travel which was exhausting. I know you can't help weather but our layover was difficult as my husband is handicapped. The staff was EXTREMELY helpful with his wheelchair tho!!
I do not understand how BA takes coach seating and has people paying for business class. There is no leg room, seats don’t recline and no entertainment to be had unless you brought your own.
It is a wonderful airline. The cabin crews were friendly and the food as well as the service the were excellent.
Outdated from start to finish. Good was inedible, choice was very poor. They don’t seem to care
The decided to just remove our booking without telling us. It ended up costing us thousands
Is it American Airlines or British Airways? This is so confusing. I got it from Portugal.
