Sat on the plane for hours only to Have the pilot time out and walk off the plane. Back up pilot showed up and the flight was canceled. No other flights to get me to My destination for 3 days. My luggage was still sent to my destination even though the flight was cancelled. Very bad experience with American Airline and I will do everything I can to never fly American Airlines again
Flight cancelled and no other flights available till afternoon next day
Did not see any way to order a vegan meal during the ticket purchase or checkin process. There were no vegan meal options offered on the plane making the trip a long hungry one. Other than that, the crew was very good and the flight was very smooth and on time.
The first-class flight attendant from LIT to Mia was very professional and a nice older experience attedent .
I had pretzels and there was not entertainment on the flight
Cons: "No screens, poor WiFi connection and an hour late for mechanical issues. Things happen but waiting on a mechanic for almost the entire time to get there and fix it in 5 minutes isn’t acceptable."
Pros: "Not much"
Cons: "Why no service in first class??? Cost cutting measure?"
Pros: "Nice attendants was the only thing good about this flight"
Cons: "Flight was very late causing problems for connection. Forced to check carryon due to poor storage. Seat instruction were in Spanish. Magazine was in Spanish. This is America and can’t it be in English."
Cons: "Every time I fly American through Charlotte someone removes my protective cover from one of my suitcases and does not put it back and I lose an expensive cover and my suitcase gets scratched."
Pros: "Crew was nice. I bought two seats so that I would be comfortable Also the in flight Wi-Fi was a nice touch"
Cons: "Fight was delayed; possibly due to weather Wish the economy seats had just a little more legroom for those of us who are taller"
Cons: "Not more room, just room in general"
Cons: "The service very poor, from London to Barcelona, they do not offer water only items to sell. I asked for tap water and they forgot. I had to get up from my seat to get it because they forgot"
Pros: "The flight attendant gave me a whole can of Diet Coke (I didn’t ask for it)"
Cons: "Seat number is crazy. ACDF. How about ABCD..."
Pros: "Seat 5A was great"
Pros: "Quick turnaround from incoming flight. Crew was friendly and efficient"
Cons: "Flight was delayed over 3 hours."
Cons: "On time, roomier seats"
Cons: "The attitude from the crw"
Pros: "The only good thing on that plane was the crew. We where grounded in board for three hours because of a water leak in the kitchen... My seat had a hole were the ashtray used to be filled with garbage, the tray was filthy when I pulled it open, the overhead light didn't work"
Pros: "Everything went smoothly, comfortable and staff was terrific."
Pros: "Tulsa to Chicago was nice."
Cons: "First flight was delayed, reschedule for new flight 4 hours later, second flight delayed. Barely made connecting flight. Plane was almost empty, I’m 6’4 and asked mid flight to move to exit row because my knees was pressing into the forward seat. 1 person out of 6 seats were in the exit row and the gentleman attendant denied my request. I didn’t flinch about my full day of delays and connection issues but on an empty flight it would have been nice to catch a break. I landed in Pittsburgh at 12:30 at night and got to my hotel at 1:30am with an 8 am presentation. AA delays really have created a discontent with my business trips. As I use AA as my primary airline I hope this doesn’t continue or I’ll switch to United for future business trips monthly."
Pros: "Speedy, professional, clean, overall wonderful trip! Hoping for same upon return!"
Pros: "Don't know. Never made it that far."
Pros: "The inflight wifi and entertainment was ok"
Cons: "Inconsistent gate staff. Happened twice to. Me in the recent trip where a multi flight journey the first leg my luggage was fine to get in board, the second flight it was tagged as too big. I've seen massive pieces of luggage go through no problem and then a random person is stopped to have their bags checked in."
Pros: "The movie/tv system did not work despite a lot of time trying. Very disappointing when taking a long flight with a 10 year old."
Pros: "The dinner was good"
Cons: "All the flight attendants were hanging out in the back. Socializing like we were invisible. They seemed to prioritize one another over the passengers. It felt a little odd."
Pros: "The flight was quite emty and instead of packing everyone in the same area, we all had a row for ourselves which was very enjoyable. Flight crew was very nice"
Cons: "The interview by a British Airway agent before the flight. I have been to the USA many times and I totally understand this type of interview, but the agent was aggressive, asking questions that were totally irrelevant. She did not even care about why I was going to the USA or where I was staying. Se was rude and I was really unpleased by her attitude saying it was British Airways way off doing interviews. Again I have had many interviews before flying to the USA, never been a bad exerience before"
Cons: "Terrible attitude of Kay (Kathy) our flight attendant. Seemed like she didn’t want to be at work today. Said “thank you” and no response— didn’t talk at all. Seemed overworked?? No movie- no monitors? This was not First Class Service and we were very disappointed."
Pros: "Very comfortable cabin,"
Cons: "couldn't get the in flight entertainment to work"
Pros: "nice aircraft I really liked the double seats on both sides of the isle, an ultimate aircraft for patrons traveling in pairs of two."
Cons: "It was too short of a trip for $$"
Pros: "Very comfortable and nice staff"
Cons: "Had a 2.5 delay on one of my connectors from NY to Madrid. Was worried I wouldn't make my flight to Vigo on time, but I did!"
Cons: "We lost our connection to Jacksonville"
Pros: "Always on time and always comfortable."
Pros: "It was effortless... easy boarding and accommodating crew. There was a lot of turbulence so only one beverage service and no food. Would rather be safe than have crew injured."
Pros: "Flight crew"
Cons: "Delay due to maintenance"
Cons: "Our original aircraft was taken out due to a mechanical issue. When we got our replacement aircraft, somehow we were missing a crew member. So after a one-hour delay for a new aircraft, we boarded, then sat at the gate for another hour and a half waiting for an additional flight officer. Missed my connecting flight from Chicago to Dayton and had to be put up in a hotel 30 minutes away from the airport."
Pros: "The crew was nice and attentive. The pilot came over the speaker to tell us about our flight. We made it in early!"
Cons: "The movie shown during the flight was a bit odd. Not sure where it came from but it was not overly entertaining."
Cons: "Boarding process was a chaos. Thing should not be done: such as re-screened passenger boarding pass and passport for nothing since we went thru 2 times security and border protection. Thing should do: organize boarding zone. all passengers had boarding zone on boarding pass but went in like first come first service."
Cons: "Boarding was slow. Flight to Chicago which was at the same gate took way too long to board. Could not figure out the problem. Took WAY too long to get wheelchairs to unload passengers off the plane that was to take us to Dallas. Sat on the tarmac for additional 20 min. Delay cost me an additional 2 1/2 hours later in Dallas and FIVE hours in London airport!!"
Pros: "Ontime boarding and helpful friendly crew,"
Cons: "Seats have no lower back support and are crowded entertainment does not support many android devices especially kindle"
Cons: "The emergency exit row window seats are extremely uncomfortable. Seats don't recline and there is no arm rest along the wall. Also, there were no vegetarian options aboard and the flight attendants didn't make any effort to put together something I could eat."
Pros: "Boarding was fast."
Cons: "No internet on plane. Plane was older. Seats were not comfortable. Had to wait 40 minutes in hot plane for our gate to be available for our plane to pull into."
Pros: "Thank god for the classical music station channel 1. Flight going back was better in comfort, space and entertainment options. But still will choose airline more carefully the next time I fly."
Cons: "Plane was small and tight. Didn't have room for small duffle bag but accepted putting under my seat, even though I don't understand people trying to get on with two bags. Wifi not free in airport and didn't work. Wifi also not free on plane. Movie was nothing i wanted to see."
Pros: "Flight was delayed but boarding at DCA was very efficient and quick"
Cons: "Flight attendants seemed bothered by something and weren't very nice. They looked/seemed tired. Cabin lights were on the whole time for a ~3 hour flight which began at 830pm."
Cons: "Had to fly to JFK instead of LGA. so inconvenient"
Pros: "Easy and efficient boarding"
Cons: "Delayed flight No food/drink service offered"
Cons: "Sorry the direct FWA - PHL flights are scheduled to be discontinued later this summer!"
Pros: "Never even made it to Nashville stuck in St Louis"
Cons: "Terrible experience. I will never fly American again. Still have not made it to my destination"