Pros: "See previous comments"
Cons: "See previous comments"
Pros: "Everything was good."
Cons: "All good"
Pros: "The crew was nice"
Pros: "All was great"
Cons: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
Pros: "Amazing crewkeep"
Cons: "Keep going"
Pros: "The movies were entertaining"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "Boarding was easy. No issues. Friendly staff. We had to fill out customs declaration forms but didn’t have a pen. We asked stewardess for a pen and they didn’t have any left. She said to borrow from a neighbor which I thought was rude. We don’t know our neighbors. If a flight requires filling out a form, they should provide enough pens to do so."
Cons: "Not enough pens"
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Pros: "First time flying into Daytona and it was super easy."
Pros: "Flight Attendant Precious was just as her name precious and was very impactful in my amazing journey experience."
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Cons: "Flight was delayed."
Pros: "Excellent check in and boarding service"
Cons: "Cleaning of the airplane could be done better"
Pros: "Nothing cause it didn't happen"
Cons: "The fact that my flight was delayed so it didn't matter because the flught was delayed all the way til the next day."
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Clean and spacious plane, relaxed and organized gate cre"
Cons: "Crew member passing out ear buds ran out and never came back"
Pros: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Cons: "Missed my flight do to TSA security my wife is diabetic this TSA agents/idiots looked like they newer seen insulin pump or insulin bottle and flight left 15 min early. So I'm in Tampa trying to get flight in morning to Cancun"
Pros: "Almost everything."
Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"
Pros: "Free movies on plane, quick boarding! Ok time :)"
Pros: "Like the fact I could watch 2-3 movies. Love the gluten free options for snacks."
Cons: "All of the couples were not assigned seats together. I've never seen anything so stupid. So before the plane took off, about four of us ladies from all over the back of the plane stood up and each jumbled a bunch of seats like a rubix cube so the men could then get up and go sit with their wives."
Pros: "Food was amazing tasted and seasoned well. Not bland, really good salad and chicken."
Cons: "Delay. (liked kayak delay updates tho!) crew not very attending and it looked like they didnt care. In order to keep folks busy because of the delay. They gave out immigration and customs papers out, but refused to give pen. I literally didn't had one and answer from the crew was like that. " Excuse me do you have a pen by any chance?" . "NO! I dont! asked them" pointing out to other crew members, -this is the best part- the female stewardess had clearly visibly a pen in her front shirt pocket! Sitting around and trying to kill time and no pen still. While busy with food and other stuff, i fell asleep. Then after a while when going to the restroom i asked the male steward if he would have a pen please, he pointed out they dont have any pens. ( please note he marked on his check board, who is getting which meal on the first class)"
Pros: "We loved Jaimie and Dana with Delta, two super nice ladies working at check-in and bag drop counter. We were running late and a bit confused, both of the ladies helped us with the whole process, re-assured is that all will be well. They did so with a great genuine attitude. Thank you again Jamie and Dana :)))"
Cons: "More leg room wouldn’t hurt!"
Cons: "That we did not have a seat assigned"
Pros: "Everything was great from boarding to landing."
Pros: "Loved having the Movie and tv options on the flight, really passed the time"
Cons: "Flight was overbooked, seat assignment at gate, was very anxiety provoking. I was concerned would not get on flight."
Pros: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Cons: "Had all my jewelry stolen from my luggage!"
Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Pros: "Flight home was excellent as there was movies to watch and and snacks twice. Crew was great!"
Cons: "Flight to Cancun was ok, wish there had been a movie on that flight. Crew was great!"
Pros: "Flight attendants seemed nice"
Cons: "Too tight in the seats"
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Pros: "Boarding was easy"
Cons: "Seats, the whole flight experience"
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "That I landed safely"
Cons: "1st class was horrible."
Pros: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Pros: "The crew was outstanding, polite, and professional."
Cons: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"
Cons: "They lost my luggage."
Pros: "Great selection of movies to watch."
Cons: "The seat-back display screen could use some updating/improving. Also, the earbuds weren't very good."
Pros: "Very satisfied. Great service"
Pros: "On time, pretty friendly crew"
Cons: "Too small a plane for that long a trip. Bathrooms were VERY small & rare."
Pros: "Flight was fine. They were especially generous with the snacks."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Pros: "Terrible customer service both on the phone before the flight, but Especially from the gate agent. Wow she was really horrible."
Cons: "The flight attendants on board were good! They helped get everything straight. Easily could have been handled by the incompetent gate agent. Wow."
Pros: "Outlets to charge your phone and watch movies."
Cons: "It wasnt specified which terminal to go to Aeromexico or delta. Going both ways. I had to pay a 40 dollar taxi to get me to the correct terminal .5 a mile away. And leaving in the early morning it was too dark and they convinced us it was unsafe and a 35 min walk. It’s def would be that long of a walk in Mexico since we had no idea where we were going."
Pros: "Very comfortable"
Cons: "Nothing, besides the flight was slightly delayed but not by long"
Pros: "Flew in First Class. Felt very pampered"
Pros: "Flight on time and professional crew"
Cons: "Flight was delayed 2hrs."
Pros: "The crew was great"
Cons: "Check in on line was diffucult and did not include opportunity to precheck a check in bag. Acwaste of time fir everyine in line"
Cons: "To have us sit together"
Pros: "On time"
Cons: "Smelly WC and crew"
Cons: "Seats had even less legroom than the worst US airlines. I'm and 5'8" and I could barely fit my knees and once the person in front of me decided to recline his seat I couldn't even do that."
Cons: "Entertainment or WiFi being available"
Pros: "Nothing. Iberia Airlines employs theives."
Cons: "Two one way tickets were purchased to Cancun. The layover was 2 hours... but since the first carrier was late, it caused us to miss our connecting flight. Because the 2 tickets were from different carriers, the airline charged us $1600 to buy new tickets. I would never buy tickets this way again."
Pros: "Perfect timing, pilots throttled up to catch up on a delayed departure, absolutely bang on. Cabin crew were great. Comfortable seats with recline."
Cons: "Inside could do with a clean, but it was an older 737 workhorse, typical wear & tear. I paid more than expected but I did get a good reliable service."
Cons: "El vuelo salió atrasado . Teníamos acientos en AM+. Incómodos El sistema de entretenimiento no funcionó. Pedimos que lo vean para arreglarlo. Nadie nos acercó con respuesta. Mal trato del personal a bordo"
Cons: "The plane is in terrible shape"
Cons: "Your customer service center is useless. The representatives do not help, they are mean and patientless."
Pros: "There was great service at the desk when I needed to have my flight rescheduled. Friendly staff in flight as well."
Cons: "Having less than an hour to deplane, go through immigration, them security just isn't enough time between flights. I missed my plane as Guadalajara immigration took almost 2 hours at 5:45am. I then had to add another flight to my itinerary. Planes are somewhat old."
Pros: "The entertainment"
Cons: "Lack of snacks, prefer chips"
Pros: "Choice of beverages was good, flight attendants impeccable."
Cons: "I was in Classe Premier. My seat was extremely hard to recline and my let rest wouldn’t extend. Very uncomfortable 2 and a half hours."
Pros: "Entertainment options"
Cons: "No announcements for landing. I usually wouldn't complain about arriving early but my shuttle was not available for two hours so the early arrival added that time to my wait time."
Pros: "Quick flight, ease going through customs"
Pros: "I didn't have a seat and was upgraded to first class, which was AMAZING."
Cons: "Horrible customer service and delayed all our plans"
Cons: "Lack of entertainment"
Cons: "A horrible flight!!! We arrived at 5:04pm then we sat on the tamarac for 40 minutes before they could find a gate for us!!!! What a horrible lack of management!’ Who runs this airport/airline!? At the end they moved us to completly different terminal!!! Had to find a new transportation to the hotel!!! Again, what a horrible display of management skills!!"
Pros: "We made it"
Cons: "We sat on the tarmac for two hours. The flight was cold and miserable and today I’m sick."
Pros: "Same as above"
Cons: "No issues"
Pros: "Surprise first class!"
Pros: "The amenities (entertainment, in-flight service) were limited."
Cons: "Upon deplaning in Cancun, an attendant asked me if I was staying there. I indicated that I was not, that I had a connection. He clearly knew I was about to be led astray, but he did nothing to prevent it. Maybe there was nothing he COULD do, but if so, why bother to ask?"
Pros: "Boarding went smoothly."
Cons: "Aeromexico was unable to provide the boarding pass for our second flight on the itinerary (operated by Delta) when we checked in in Mexico City (our checked bags were tagged all the way to Minneapolis though). They informed us that we would need to go to the Delta ticket counter when we arrived in Cancun (with a short layover). This is an unacceptable level of service."
Pros: "I try to fly on the best airlines due to the service, however the service has gone down"
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."
Cons: "I had to document my luggage in every airport"
Cons: "Got to the airport 2 hours before my flight to fly domestically. Waited 1.5 hours in line. Everyone who worked there didn't give a damn about anyone's situation. This isn't the first time the experience was miserable. I recommend viva or volaris. This airline can't get it together."
Pros: "It was ok from mexico city to cancun"
Cons: "All the bad experience in mexico city only"
Pros: "Nice plane"
Cons: "Delay, gate change, reissue of boarding pass. It was confusing. Mostly airport issues, not Aeromexico."
Pros: "The plane is very comfortable"
Cons: "Que solo tengan cacahuates y el avión no tenía pinta de haber sido aseado antes de abordar"
Pros: "The crew on this flight was amazing."
Cons: "The seats, my Gawd...felt like I was sitting on marbles. And this priority board issue. Why say you have priority boarding and be the third zone???"
Pros: "attendants heard your grievances."
Cons: "i got there around 5am for a 7am flight. it took those 2 hours to check me in. and then ran to the plane so i would not miss it."
Pros: "Confortable seats and entertaiment"
Cons: "Late boatding"
Cons: "Missed flight due to my connection flight being iver one hour late"
Pros: "Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch. Good selection of movies and television shows. Airline stewards were nice."
Cons: "All three of our flights were delayed. It was stressful trying to get to new gates and not sure if we would make our flights or not. No explanation why there was delays. However, this worked out to our advantage or we would have missed our flights."
Pros: "Everything - the excellent service continued."
Cons: "That our flight was finished."
Cons: "Almost lost the conection at MEX because I was waiting for my baggage, nobody said anything until 20 minutes the bags for the flight stop coming."
Cons: "I purchased a first class ticket, but the airline changed Equipment to a plane without a first class cabin. I was unceremoniously bumped back to coach and placed in front of two screaming children who proceeded to yell, kick my seat and hit me in the head for the entire flight. Never fly aeromexico"
Pros: "Excellent legroom, friendly service, on time"
Cons: "Delayed for no reason, very irresponsible msnagement"
Pros: "At least this one is on time."
wifi not available unitl up in the air. Lost time to see movies.
Hour delay taking off due to missing crew member
I had a malfunctioning chair that kept automatically going from recline to fully erect and the footrest next quite functioned properly.
The power outlets did not work at all, the wifi was spotty, there are no TVs, and the seats are way too narrow. As a positive, we did get in pretty much on-time.
Boarding and flight was smooth. Arrived 35 minutes early. Crew pleasant.
Flight cancelled and no other flights available till afternoon next day
The mask policy is not enforced by the crew. Multiple people around us would not even wear the mask or have it on their chin. Flight attendants would walk past these people and not say anything. All they do is make overhead announcements about the masks being mandatory but they are terrible at enforcing the rules, very disappointing.
The first-class flight attendant from LIT to Mia was very professional and a nice older experience attedent .
Cons: "Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles."
Cons: "Sat on the runway for over an hour. Lack of communication and lies.."
Cons: "Individual TVs, perhaps"
Pros: "second flight was delayed about 30 minutes"
Cons: "Bring back the individual TV's"
Pros: "Crew was fantastic but seats lack padding which agrivated my tailbone."
Cons: "A second beverage service would have nice."
Pros: "The cabin crew"
Cons: "The gate agents were utterly rude and unprofessional. If you’re going to be so negative why work in customer service ?!?"
Cons: "Not more room, just room in general"
Cons: "The entertainment s really poor And flight as delayed for over 5hours"
Cons: "Flight delayed 1h30, no food or beverage served!"
Cons: "1 hour delay boarding then another hour waiting for a Pilot!?"
Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"
Cons: "I was unable to order a vegan meal in advance of the flight online."
Pros: "Plane is clean. Well kept"
Cons: "Wifi. It terrible"
Pros: "Timeliness and friendly staff. Arrived before scheduled time..."
Cons: "After getting us lined up for boarding we were told to wait due to maintenance."
Cons: "I arrived at the airport and had already checked in and had m boarding passes. For some reason they could not find me when I went to check my bag. After 30 minutes they saw that my seat assignment had been changed and that is why my boarding passes that I had printed at home did not match what their computer showed. I booked this reservation in May and had a seat chosen fairly toward the front. I am 73 years old and the closer to the front I can be helps. When I finally got on the plane to my surprise my seat was the very last seat on the plane across from the restroom. People continued to leave the door open after using the restroom so had to get up and continue to close the door or look at the restroom the whole flight. There was never any explanation as to why they did this. As a result, being lst off the plane, I almost missed my connection as I had to go two terminals over for my connection. At my age I cannot run so I arrived as the last people were getting on the plane. I will never fly American Airlines again."
Pros: "On time departure, early arrival. Comfortable journey. Our pilot was a woman! Go girl power!"
Cons: "The WiFi did not work. You couldn’t download the American Airlines app. The crew forgot to give me my complimentary drink. After attempting for 10 minutes, Gave up."
Pros: "Arrived early in CUN!"
Cons: "Food selection"
Pros: "quick flight"
Cons: "seats are very cramped"
Pros: "We arrived safely and so did our luggage."
Cons: "PHL-Lisbon plane left 3 hours late due to CATERING problem. Seats were uncomfortable and food was awful. Lights and entertainment controls at my seat didn’t work."
Pros: "On time"
Cons: "Nisy airplane and hard seats."
Cons: "Very narrow seats"
Cons: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."
Cons: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"
Pros: "Very comfortable cabin,"
Cons: "couldn't get the in flight entertainment to work"
Pros: "In General, as a premium passenger, I usually enjoy the premium cabin experience; however, it was lacking this time."
Cons: "In first class, three/four of us requested headphones/headsets; the flight attendant informed us that there were no headphones/headsets; thus, we could not watch any programming In first class, there were two meal options, but one was almost immediately depleted before the flight attendant arrived at my row."
Pros: "Boarding was prompt, flight attendants polite and accommodating."
Cons: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."
Pros: "nice aircraft I really liked the double seats on both sides of the isle, an ultimate aircraft for patrons traveling in pairs of two."
Cons: "It was too short of a trip for $$"
Pros: "The crew and flight was great."
Pros: "Everyone was very helpful."
Cons: "I am million miler in Korean air. It's a seven star airlines"
Cons: "Delayed an hour. Don't think I've had a single American flight on time. No food or movies on international flight. No blankets or pillows."
Pros: "Quickly boarding, crew was extremely polite"
Cons: "No kosher food on board"
Pros: "This airline is evil."
Pros: "Top notch airline - staff is personable & comfortable seating"
Pros: "Flight crew"
Cons: "Delay due to maintenance"
Cons: "Boarding was slow. Flight to Chicago which was at the same gate took way too long to board. Could not figure out the problem. Took WAY too long to get wheelchairs to unload passengers off the plane that was to take us to Dallas. Sat on the tarmac for additional 20 min. Delay cost me an additional 2 1/2 hours later in Dallas and FIVE hours in London airport!!"
Cons: "No entertainment. There wasn't even a drop down screen for a movie."
Boarding was chaotic but it was mainly due to the airport logistics, snacks on the plane can possibly improve for the short flights
While the flight was great, the scammers of kayak booked us a flight that was cheaper through the airlines and charged us a $200 premium to book through them. And because we stupidly fell for it, we ended up paying $75 each way for a checked bag. Learn from my mistake. Look on kayak and then go directly to the airline to actually book. You’ll save money and your sanity. And you won’t be treated like a second class citizen with regards to boarding… shame on you kayak. You’re dead to me
Pros: "Very comfy seats."
Pros: "Flight left on time and arrived in Lyon early. Crew was attentive."
Cons: "Seat wouldn't go back."
Pros: "Crew was great given the circumstances that British Airways had significant systems issue that caused significant delay and missing of connecting flight"
Cons: "Trip was a disaster"
Pros: "Crew and food was good, can do better"
Cons: "Seating system awful, in business class Especially In the center, crazy engineering"
Pros: "Flight 100% punctual, seats comfortable, cabin super clean, crew friendly and professional"
Cons: "London Concorde first Lounge is old, food and service terrible, toilets dirty. And that is the best they got. Will try to avoid BA and only use if no other option. LH and AF much better in Europe"
Pros: "Crew was ok"
Cons: "50 euros charged to checked one suitcase. Book flight online was not clear that there was extra charge for checked suitcases. The airport personnel said that he had to manage weight. The flight was not full and only a few suitcases on the belt at arrival... Will not fly with this airline again."
Cons: "Comfortable all crew very helpful and polite"
Pros: "Because the flight was an hour late we missed our connection from London to Chicago. Was a day late getting home!"
Pros: "Staff was very friendly and informative"
Cons: "Took too long for my bag to come out. Almost an hour."
Pros: "This was such a pleasant experience at a time when “pleasant” is not the common adjective. The plane was clean and comfortable. There were lots of excellent movies. The vegetarian meal was actually lovely. I know; who ever says that?"
Cons: "The snack was an odd assortment of mushy vegetables in an approximation of a Greek salad. Not good."
Pros: "Customer service was awesome"
Pros: "Boarding was quick and well organized. The plane was clean and prepared with blankets and pillows. Updated movies and entertainment."
Cons: "We missed our connection and british had booked us automatically on the next available flight which was helpful. However--- we paid to pick our seats and we got stuck in both middle seats. I also got skipped on the first round of beverage service. The entire crew was congregated in the middle part and when they finally made their way back to the cabin for trash I asked the flight attendant if I could please get a beverage as I was skipped. He said yes let me gather this trash and ill be back. He never returned. Then everyone was served their meals and I then was also skipped. Flight crew congregated again in the middle and my sister and I had to wave our hands up in the air to grab anyone's attention so I could get my meal. At that point they were out of the vegetarian option and I got a small oh we didn't mean to skip you comment. Pretty disappointed with this flight."
Pros: "it was very clean on a board."
Cons: "even water for money"
Pros: "Crew and staff were very nice."
Cons: "Flight was overbooked even though we booked the flight 2 months ahead of time"
Pros: "The red eye from Boston was the second night flight in a row. So my seat, on the aisle, near the back, with no seat behind it, was a welcome one. I slept the whole way."
Cons: "Leg room in basic Economy is a bit meager.L"
Cons: "Flight LCY-ZRH (19:35-22:10) departed delayed by >1h, we had to wait in boarding staircase standing with 9mth old baby for 45mins. Due to late take-off we were too late to land in ZRH as runway had already closed. Diverted to Stuttgart, where no BA staff was on the ground to deal with and all services had already closed (~00:30). Basically ~50 customers were dumped at a place they didn’t want to be and no info on his BA wanted to deal with it was given. After 1 week still no info on compensation. And this wants to be a major carrier?"
Cons: "Connecting flight experience - Had to wait in a line for around 5 hours just to speak with a customer service representative at the London airport because my previous flight was delayed and I had missed my connecting flight."
Pros: "I felt comfortable even though it was crowded. Crew was very nice and helpful when needed. Entertainment was excellent and made the trip go by faster"
Cons: "Boarding took a little longer than expected."
Pros: "Flights were on time"
Pros: "Entertainment and space."
Cons: "Seat cushioning, and food quality."
Pros: "Quality service."
Cons: "Vegetarian dinner of pasta was uninteresting. The Indian meal in the other direction was much better."
Cons: "Flight was changed and I had to wait 8 hours for the connection."
Cons: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."
Pros: "The flight attendants are very helpful and accommodating. Even the food was good! Took a pic of my meal and wanted to ask for seconds!"
Cons: "Couldn't get overhead light to shut off."
Pros: "Entertainment options were varied and good."
Cons: "The Airbus seating in the tourist section is terrible. The seats are very close together, making it very difficult to get in and out, particularly if the person in front of you puts the seat back. On long flights we like to get up and move around a few times, and not only is it hard to get out of our seats to do this, there is little room to walk or stop to stretch. Heathrow London is tolerable if one is going to London, but as a place to change planes, it's exhausting. The various walks feel like mazes, and going from one terminal to another, even by tram, is time-consuming and tiring. We fly to Europe often, but we will try to avoid both British Airways (Airbuses, at least) and Heathrow."
Pros: "That the flight was not bumpy and due to bad entertainment I had good views out the window"
Cons: "Tight seating, old airplane, a bit dirty, most info was in Spanish!? Could not hear overhead announcements,"
Pros: "El proceso de embarque fue rápido y sencillo. El avión estaba limpio y el vuelo fue ameno."
Cons: "No me gustó que era por British Airways pero operado por Vueling. Quiere decir que no tenía la comodidad de una gran aerolínea sino la de una low-cost. Las sillas no reclinaban!"
Cons: "Paying $7000+ For a seat like this is a travesty"
Pros: "Quick flight. Was late leaving but made up time in the air."
Cons: "Not enough time to serve folks while in flight. Consider taking orders in the Departure Lounge before boarding flight."
Pros: "Nothing was bad. Take off to landing was great. Red wine was"
Pros: "London to Seattle: decent boarding experience; terrible crew (except the very nice guy)."
Cons: "London to Seattle: I was traveling with young kids, and whenever I asked for something- even as simple as ginger ale - they made it seem like I was bothering them. Also, the toilet ran out of toilet paper."
Cons: "I didn't know that it's so complicated to reschedule a flight or return money! That was the worst part."
Cons: "Short haul flights food not served and need to be purchased"
Cons: "No USB ports and entertainment options were just OK compared to other airlines."
Pros: "Great flight, nice and short. Great crew, very helpful"
Cons: "No entertainment on the flight and the seats were much smaller that I expected."
Cons: "During the checkin from Rome to SFO for some reason I did not received assigned seats to the flight # 285 from Heathrow to SFO. When I came to customer service - customer support said that they sold more tickets than airplane has. I was VERY disappointed. A a result they put me to the next flight 287 that was scheduled 3 hours later. They gave me money compensation. I would recommend British Airways not to work like that. From my side I will never use this airline company any more. Thanks."
Pros: "I would have liked to have been offered water at least without a charge."
Cons: "I was sleeping during meal time and when I woke up an hour later they told me that my meal was now below the temperature that they're allowed to serve it because it's dangerous. so I got bread instead. It's ridiculous either they serve me half the meal still frozen and the other half too hot too touch or it's considered unsafe."
Pros: "no drama on boarding, even with recent BA IT collapse."
Cons: "Selling coffees...."
Pros: "The crew was outstanding and really tried to make the fight bearsble"
Cons: "Not too much. The food wasn't bad either!! I really like flying Birtish Air"
Pros: "Spacious seating."
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "British Air was excellent, but there was poor connectivity between them and Kayak(webjet)which left me seeking information even at the last minute"
Pros: "I landed in San Diego"
Cons: "The seat was so small if I dropped something there was no way I could pick it up off the floor. I had to hold my arms in front of me because with an adult beside me there was no way both our arms could rest at the same time. I think if seating in coach gets any smaller you'll have to give disclaimers that only children should consider coach seats as suitable."
Pros: "Quick boarding"
Cons: "Not enough carry on space this distortion made by less hold luggage"
Delays and delays…seats aren’t the comfiest either.
Cons: "Three hour delay getting out of little rock when I paid $75 extra to take an earlier flight that then departed later than my original flight."
Pros: "It really miss timed, not like was expected!! Bad taming for take off was really as I expected , thankx good I was there to early!!!"
Pros: "The seat was comfortable"
Pros: "The UA Private Screening feature was unavailable on tipis overnight flight bah."
Pros: "Fast and works really well."
Cons: "On board snacks could be better."
Pros: "Great floght"
Cons: "All good"
Cons: "Rebooking through united was a nightmare"
Pros: "The flight attendants loaded the passengers on smoothly despite a mainly full flight. Service was impeccable and flight arrived early!"
Pros: "Repairs caused a long delay, they kept us informed but it was a hurry up and wait forever"
Pros: "Boarding was organized and prompt. Crew was fantastic."
Cons: "Flight was to short."
Pros: "Crew made sure we would make our connecting flight or had a backup flight if we missed the original."
Cons: "Running to barely catch my connecting flight. No ones fault"
Pros: "On time and efficient boarding"
Cons: "Really old plane, was freezing during the whole flight."
Pros: "Boarding was fast. Flight was ahead of schedule. Landed 20 minutes early. Staff was great."
Cons: "Not sure why a flight that lasts less than an hour has a price tag of nearly $400 round trip."
Pros: "Again, boarding was very quick and the flight did not take as long as anticipated."
Cons: "There was a leak from the overhead panel directly ahead of me. I had planned to do some reading on the flight, but after noticing the water was splashing on my paperwork I opted not to."
Pros: "On time, pleasant crew."
Cons: "No choice of snack, magazine was missing."
Cons: "The seats are not comfortable."
Pros: "The room was very nice. The bed was super comfy. Best of all was the staff. The breakfast staff was wonaccommodating"
Cons: "Booked on flight next day but much less convenient than original direct flight."
Pros: "Staff was friendly. Boarding was a breeze."
Cons: "The guy who put our luggage up was rude! He slammed the baggage on my foot on purpose! Plane was too cold and no blankets. It was late and they didn't turn lights off. Very annoying. Some ppl were cold and annoyed."
Pros: "Flight was on time & not completely full."
Cons: "The terminals for plane changes are TOO far apart!!"
Pros: "Nicer plane to MSP"
Cons: "Some of the staff were rude and 3 of the 4 planes were dirty"
Pros: "Nice plane with entertainment"
Cons: "not much to add"
Pros: "From what I encountered at the crack of dawn this morning... The staff handled somnolent, irratable passengers in a full capacity 757, with nothing but unwaivering efforts and kindness. (shrieking baby temper-tantrums, service dogs, and people allergic to service dogs included) Even while dealing with the most self-entitled, disappointingly inconsiderate individuals, the flight attendants kept their composure and remained understanding, professional and accomadating. As for that rude, pompous pig of a woman up in front.. try and remember we're all human here and you should attempt to treat others like so. I can't imagine the staff being particularly fond of the idea of spending an hour delay with your continuous, huffy bitching in their ear. (as if they have any control over the situation"
Cons: "Me and my boyfriend's seats were separated on both flights.. apparently it was in the fine print.. I don't know :/ kind of sleasey, kind of lame. Be transparent. Luckily, met a great guy who had no issues switching! :)"
Pros: "N/A due to them rerouting my itinerary."
Cons: "N/A due to them rerouting my itinerary."
Pros: "Good service"
Pros: "Snacks, gate attendants were super helpful with directions to connecting flight gates f"
Pros: "Everything went smoothly"
Cons: "Good options are terrible"
Pros: "Trip OK."
Cons: "If you need to cancel a flight wit Air Canada or Southwest you will have one year to use the cost of your flight as a credit. You must to be completely sure to fly with United. If you have to cancel, NO refund will be made. I try to change my flight to Canada and they impose a PENALTY of $200 per passenger!! (almost the price of each ticket). So, avoid United, unless you have no other choice."
Cons: "My flight was delayed for about an hour, plane was outdated"
Pros: "Everything was great. I had remarkable flight. I was thankful for great seats, and awesome flight"
Cons: "My original flight was delayed due to late incoming plane. This made me miss my connection. I was put on a different airline (which I hate) only to arrive 7 hours later than expected."
Pros: "Crew was nice just snacks flight was turbulent no one fault"
Pros: "Uneventful flight"
Cons: "Cramped and no wifi"
Pros: "Plenty of leg room."
Cons: "Loud guy sitting behind us was all."
Pros: "crew was very polite and friendly"
Pros: "Efficient, professional and speedy service"
Pros: "Smooth flight and landing.. Due to a disability the pre parsing is nice.. Crew was very acini dating and friendly.."
Pros: "The boarding went smooth on both flights. I even got a refill on coffee for the first time."
Cons: "Why don't you have review questions about TSA and the airport?"
Pros: "Boarding was quick and easy"
Cons: "My personal and plane provided headphones didn't work so I had no access to using the entertainment panel during my 7 hour flight from Scotland. Also while some of the crew was friendly, one crew member was not helpful and was a bit rude especially when it came to the lack of help with my entertainment system and the passanger next to me who also had a problem. We were pretty much ignored. He actually took out a napkin to make it look like he was taking down the info on the seats with the problem which clearly would have never gone anywhere. Good luck to the people in those seats next!"
Pros: "The pilots and flight attendants were excellence..."
Cons: "The boarding procedures are too long and unorganized."
Pros: "I actually upgraded to first class for $79 while sitting in the waiting area. I thought it that was a pretty good deal for the price. Seats were comfortable, and very roomy. I was in first seat and had lots of leg room, even though I'm only 5'3""
Cons: "For first class it was ok although not was I expected"
Pros: "It was a packed flight, the captain was excellent!"
Cons: "The food item's for purchase were over priced!!!"
Pros: "Text and email alerts."
Cons: "Everything. We arrived 2 hours early and my daughter worked very hard to fit everything she needed into a carry on bag which was not easy. Her flight was delayed, delayed again, delayed again, and then cancelled. She was flying alone and should have received top priority and been one of the first called up to figure out how to get her to her destination. But that did not happen. She didn't know what to do at first then got in the long line of people and waited her turn. ONLY TO BE TOLD THAT HER ONLY OPTION WAS TO FLY OUT ON A LATER FLIGHT TO HOUSTON WHICH WOULD MAKE HER MISS HER CONNECTING FLIGHT ANT THEN STAY THE NIGHT ALONE IN HOUSTON AND WAIT THE ENTIRE NEXT DAY THERE UNTIL 9 THE NEXT NIGHT TO CATCH HER FINAL FLIGHT TO SALT LAKE CITY. I cannot even explain how angry and horrified I was that your airline thought that was acceptable for an unaccompanied minor! Clearly this one option that was offered to her by you was not accepted. Then she calls and a guy tells her he can get her there and is going to book her new flights.....only to get disconnected and never called her back. After that there was no one to be found at the desks for your airline. At this point I had driven back to the airport (spent hours driving and waiting) when a wonderful lady from a different airline helped my daughter out and got her on a different airline. However she had to check her bag due to her seating after all the hard work she put in to not checking her bag."
Cons: "Flight was cancelled and united told us on the phone that all flights were cancelled for the day. I specifically asked on the phone to be moved to an American Airlines flight later that day, and was told that flight would be cancelled. Drove to the airport because I didn't understand how both the flights were cancelled with perfect weather in the departure and destination cities. The people at the airport moved us to the American flight that I was previously told was cancelled. Would have been much easier to do over the phone, but I was lied to on the phone."
Pros: "boarding was on time"
Cons: "plane was so small."