Aside from the 5-6 texts for the flight changing the flight was pretty comfortable
Pros: "I was able to return home after my flight had been cancelled."
Cons: "While rebooking my flight from Phoenix the rebooking agent been yelling at me to pull my mask back after I was trying to answer her questions while trying talk over all the other customers. I feel that it was unnecessary and over done."
Cons: "Taking off on time. But they did get another plane. We arrived about 5 hours late."
Cons: "The flight attendants were friendly, watched a movie, thanks for the ear buds to listen to the movie. There was a lot of turbulence but I feel our pilot managed it very well bringing us in safely and smoothly as possible. I can't think of anything that could have been improved on."
Cons: "Air conditioning wa not working. We were in a hub why wasn't the plane switched."
Cons: "Difficult time connecting to wifi."
Cons: "Not more room, just room in general"
Cons: "Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better."
Pros: "Yes, very satisfied"
Cons: "Provide more variety of snacks"
Pros: "Friendly crew and better extras in premium economy than my last AA flight. This flight included an upgraded meal, docks, pillow, toothbrush."
Cons: "Entertainment system didn’t work."
Pros: "The gate crew and flight crew took extra care of my wife, who has MS and related difficulty walking. They showed great care - very friendly and professional. Pleasant experience all the way through."
Cons: "Seats were a little close together, so my knees were always touching the seat in front of me. Not terrible, but not ideal. I'm 6'1" and my legs are a bit long."
Pros: "Kayak was helpful with all the reminder and alerts. The staff was extremely friendly."
Cons: "Flight got delayed by 2 hours"
Cons: "We left two hours late"
Cons: "I'm a tall person and there wasn't an option to get a seat with any extra leg room. Additionally, the gate staff were not helpful or informative about the flight and rushed when it was time to board."
Cons: "The flight was delayed due to weather"
Pros: "Every thing was find.."
Cons: "Seats harder than expected.."
Cons: "Flight was delayed by 90 minutes because the incflight mint flight was late"
Pros: "Crew aircraft and was given an exit window seat no charge"
Pros: "Very timely, didn't take forever getting off the ground"
Cons: "As a first time traveler, it would have been nice to have a little help with navigating the airport once I arrived."
Cons: "The e-ticket did not include the terminal information. As it was an Iberia flight I went to the terminal 7 where Iberia operates. However, after waiting on line when I got to the counter the attendant informed me that the flight was operated by American Airlines and I had to go to terminal 8. I ran to terminal 8 but by the time I got to the check in it was 6:15 and they said they said the check-in for the flight at 7(which was actually at 6:55pm) was closed for check-in. I was lucky enough that there was another Iberia flight (this one from terminal 7) st 8:30pm and the supervisor was able to find me a spot in that flight."
Pros: "The flight attendant from Pensacola having a good sense of humor."
Pros: "Liked the service and food"
Cons: "Seats are tight and foot legroom is tight too"
Pros: "On time"
Cons: "issues FA ran out of Mexican immigration forms."
Pros: "Clean comfortable and on time"
Pros: "Crew was friendly and accommodating to handling my wheelchair and helping me to my seat most uncomfortable seats I have ever used. My neck was sore before we even took off."
Pros: "The crew were wonderful! Everyone was polite and accommodating. The entertainment available was on point. The food was both tasty and offered often."
Cons: "The seat were ok. There was not enough legroom, but honestly no airline has enough unless its business of first class. The Wi-Fi availability was misleading, though it did not advertise that it was free."
Pros: "The crew was awesome."
Cons: "You guys lost our luggage!"
Pros: "Very comfortable cabin,"
Cons: "couldn't get the in flight entertainment to work"
Pros: "Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Drinks and snacks were offered."
Cons: "No seat back entertainment. 45 mins flight from San Antonio to Dallas had seatback entertainment. But 2hr flight from Dallas to Cozumel had no seatback entertainment. Go figure."
Pros: "Nice staff, great accommodations"
Cons: "Uncomfortable, very hard to sleep."
Pros: "nice aircraft I really liked the double seats on both sides of the isle, an ultimate aircraft for patrons traveling in pairs of two."
Cons: "It was too short of a trip for $$"
Pros: "On time flight, bags made it fine and didn't miss even though we had a short layover"
Pros: "Great entertainment system at each seat"
Cons: "No pre boarding for family with kids"
Pros: "No excuse on a night flight does the temperature to be 80 plus degrees on the plane."
Cons: "The plastic seats and extreme temperature was brutal. They shut the AC off of down somehow."
Pros: "Roomy legroom and proximity to the restroom"
Cons: "There is limited recline."
Pros: "Have a great trip without any problems."
Pros: "Flight crew"
Cons: "Delay due to maintenance"
Pros: "From Miami to Chicago we had to land to Indianapolis due to the plane running out of fuel and also they have to fix something minor . Waiting still in the plane watching a cartoon they play for us to go back to Chicago ."
Cons: "Very small niggle but it could be very frustrating for people. I watched the Hobbit trilogy on the flight. The films appear in the menu alphabetically. Viewing them this way leads to a 1,3,2 order.... There is no indication (that I saw) for the order they should be viewed."
Cons: "Boarding was slow. Flight to Chicago which was at the same gate took way too long to board. Could not figure out the problem. Took WAY too long to get wheelchairs to unload passengers off the plane that was to take us to Dallas. Sat on the tarmac for additional 20 min. Delay cost me an additional 2 1/2 hours later in Dallas and FIVE hours in London airport!!"
Cons: "Had to wait on the crew Short fight rushed service"
Pros: "Great customer service from the ticketing agents, gate agents, flight attendants and pilots!"
Pros: "Allthough is was I bird strike, y'all handled the delay good."
Pros: "Friendly crew. Comfortable flight."
Cons: "No seat TV."
Pros: "It was a good flight, even though packed and I was in an unwanted middle seat. (I made the reservation on flight # 16 at 12:30 and when I went to check in found i was on flight # 12 at 11:11 and had been assigned a middle seat. The problem was probably made by me because I did receive a notice that a flight had been changed and I didn't follow up to see."
Cons: "There was a real problem at Baggage claim. More than an hour after the plane had landed and no baggage. The plane touched down at 7:41. I did not leave the airport with my bag until 9:15. Bad"
Pros: "The crew was great."
Cons: "On our way to Japan, the flight didn't wait for us though we were on the ground. We had 4 h lay over and missed it by 20 min which was by their system confusion. We missed our christmas plan and business prep time in Japan. Then on our way back, the plane turned around to the gate to pick up customers causing 40min delay. Made us furious. They gave us $200 credit each for our missing flight but we think we deserve more."
Cons: "Three hour delay getting out of little rock when I paid $75 extra to take an earlier flight that then departed later than my original flight."
Pros: "It really miss timed, not like was expected!! Bad taming for take off was really as I expected , thankx good I was there to early!!!"
Pros: "Ground crew at VPS was very helpful during a long delay."
Cons: "Delayed ( four hours) because United, or whatever regional flyer they use, did not have a first officer to fly our plane to VPS. Of course, we missed the last flight back to Amarillo. Now, I’m missing a day of work. This flight is now costing me a fortune, as well."
Pros: "The crew was pretty amazing."
Cons: "The lights could have been dimmed down longer on the overnight flight."
Pros: "The seat was comfortable"
Pros: "The UA Private Screening feature was unavailable on tipis overnight flight bah."
Pros: "Fast and works really well."
Cons: "On board snacks could be better."
Pros: "Great floght"
Cons: "All good"
Cons: "Rebooking through united was a nightmare"
Pros: "The flight attendants loaded the passengers on smoothly despite a mainly full flight. Service was impeccable and flight arrived early!"
Pros: "Repairs caused a long delay, they kept us informed but it was a hurry up and wait forever"
Pros: "Boarding was organized and prompt. Crew was fantastic."
Cons: "Flight was to short."
Pros: "Crew made sure we would make our connecting flight or had a backup flight if we missed the original."
Cons: "Running to barely catch my connecting flight. No ones fault"
Pros: "On time and efficient boarding"
Cons: "Really old plane, was freezing during the whole flight."
Pros: "Boarding was fast. Flight was ahead of schedule. Landed 20 minutes early. Staff was great."
Cons: "Not sure why a flight that lasts less than an hour has a price tag of nearly $400 round trip."
Pros: "Again, boarding was very quick and the flight did not take as long as anticipated."
Cons: "There was a leak from the overhead panel directly ahead of me. I had planned to do some reading on the flight, but after noticing the water was splashing on my paperwork I opted not to."
Pros: "On time, pleasant crew."
Cons: "No choice of snack, magazine was missing."
Cons: "The seats are not comfortable."
Pros: "The room was very nice. The bed was super comfy. Best of all was the staff. The breakfast staff was wonaccommodating"
Pros: "Staff was friendly. Boarding was a breeze."
Cons: "The guy who put our luggage up was rude! He slammed the baggage on my foot on purpose! Plane was too cold and no blankets. It was late and they didn't turn lights off. Very annoying. Some ppl were cold and annoyed."
Pros: "Flight was on time & not completely full."
Cons: "The terminals for plane changes are TOO far apart!!"
Pros: "Nicer plane to MSP"
Cons: "Some of the staff were rude and 3 of the 4 planes were dirty"
Pros: "Nice plane with entertainment"
Cons: "not much to add"
Pros: "From what I encountered at the crack of dawn this morning... The staff handled somnolent, irratable passengers in a full capacity 757, with nothing but unwaivering efforts and kindness. (shrieking baby temper-tantrums, service dogs, and people allergic to service dogs included) Even while dealing with the most self-entitled, disappointingly inconsiderate individuals, the flight attendants kept their composure and remained understanding, professional and accomadating. As for that rude, pompous pig of a woman up in front.. try and remember we're all human here and you should attempt to treat others like so. I can't imagine the staff being particularly fond of the idea of spending an hour delay with your continuous, huffy bitching in their ear. (as if they have any control over the situation"
Cons: "Me and my boyfriend's seats were separated on both flights.. apparently it was in the fine print.. I don't know :/ kind of sleasey, kind of lame. Be transparent. Luckily, met a great guy who had no issues switching! :)"
Pros: "N/A due to them rerouting my itinerary."
Cons: "N/A due to them rerouting my itinerary."
Pros: "Good service"
Pros: "Snacks, gate attendants were super helpful with directions to connecting flight gates f"
Pros: "Everything went smoothly"
Cons: "Good options are terrible"
Pros: "Flight was on time, except that we had to wait a few minutes for more oxygen to be boarded because the flight was completely flow (overbook in fact)."
Cons: "Both my daughter's and my seats were broken. We were not given seats until just before boarding, luckily they were together."
Pros: "Trip OK."
Cons: "If you need to cancel a flight wit Air Canada or Southwest you will have one year to use the cost of your flight as a credit. You must to be completely sure to fly with United. If you have to cancel, NO refund will be made. I try to change my flight to Canada and they impose a PENALTY of $200 per passenger!! (almost the price of each ticket). So, avoid United, unless you have no other choice."
Cons: "My flight was delayed for about an hour, plane was outdated"
Pros: "Everything was great. I had remarkable flight. I was thankful for great seats, and awesome flight"
Cons: "My original flight was delayed due to late incoming plane. This made me miss my connection. I was put on a different airline (which I hate) only to arrive 7 hours later than expected."
Pros: "Crew was nice just snacks flight was turbulent no one fault"
Pros: "Uneventful flight"
Cons: "Cramped and no wifi"
Pros: "Plenty of leg room."
Cons: "Loud guy sitting behind us was all."
Pros: "crew was very polite and friendly"
Pros: "Efficient, professional and speedy service"
Pros: "Smooth flight and landing.. Due to a disability the pre parsing is nice.. Crew was very acini dating and friendly.."
Pros: "The boarding went smooth on both flights. I even got a refill on coffee for the first time."
Cons: "Why don't you have review questions about TSA and the airport?"
Pros: "Boarding was quick and easy"
Cons: "My personal and plane provided headphones didn't work so I had no access to using the entertainment panel during my 7 hour flight from Scotland. Also while some of the crew was friendly, one crew member was not helpful and was a bit rude especially when it came to the lack of help with my entertainment system and the passanger next to me who also had a problem. We were pretty much ignored. He actually took out a napkin to make it look like he was taking down the info on the seats with the problem which clearly would have never gone anywhere. Good luck to the people in those seats next!"
Pros: "The pilots and flight attendants were excellence..."
Cons: "The boarding procedures are too long and unorganized."
Pros: "I actually upgraded to first class for $79 while sitting in the waiting area. I thought it that was a pretty good deal for the price. Seats were comfortable, and very roomy. I was in first seat and had lots of leg room, even though I'm only 5'3""
Cons: "For first class it was ok although not was I expected"
Pros: "It was a packed flight, the captain was excellent!"
Cons: "The food item's for purchase were over priced!!!"
Pros: "Text and email alerts."
Cons: "Everything. We arrived 2 hours early and my daughter worked very hard to fit everything she needed into a carry on bag which was not easy. Her flight was delayed, delayed again, delayed again, and then cancelled. She was flying alone and should have received top priority and been one of the first called up to figure out how to get her to her destination. But that did not happen. She didn't know what to do at first then got in the long line of people and waited her turn. ONLY TO BE TOLD THAT HER ONLY OPTION WAS TO FLY OUT ON A LATER FLIGHT TO HOUSTON WHICH WOULD MAKE HER MISS HER CONNECTING FLIGHT ANT THEN STAY THE NIGHT ALONE IN HOUSTON AND WAIT THE ENTIRE NEXT DAY THERE UNTIL 9 THE NEXT NIGHT TO CATCH HER FINAL FLIGHT TO SALT LAKE CITY. I cannot even explain how angry and horrified I was that your airline thought that was acceptable for an unaccompanied minor! Clearly this one option that was offered to her by you was not accepted. Then she calls and a guy tells her he can get her there and is going to book her new flights.....only to get disconnected and never called her back. After that there was no one to be found at the desks for your airline. At this point I had driven back to the airport (spent hours driving and waiting) when a wonderful lady from a different airline helped my daughter out and got her on a different airline. However she had to check her bag due to her seating after all the hard work she put in to not checking her bag."
Cons: "Flight was cancelled and united told us on the phone that all flights were cancelled for the day. I specifically asked on the phone to be moved to an American Airlines flight later that day, and was told that flight would be cancelled. Drove to the airport because I didn't understand how both the flights were cancelled with perfect weather in the departure and destination cities. The people at the airport moved us to the American flight that I was previously told was cancelled. Would have been much easier to do over the phone, but I was lied to on the phone."
Pros: "boarding was on time"
Cons: "plane was so small."