Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.
The entertainment was not great but it was a very short flight.
Uncomfortable seats, mine had a giant metal box under the seat in front of me, so unable to properly place feet for a 9 hr flight. Flight attendants were blind when anyone needed attention.
The plane was well equipped and clean. Despite handing out initiallly headphones that were not compatible with the system, the entertainment system was a good one (and they found correct headphones.. what a disorganized airline!).
This was a second leg on a trip, but when trying to check in on line I was told that this segment did not exist: I did not have a confirmed flight. (This was through their partner Etihad!) Phone conversation with the Alitalia agent was abusive: I was scolded for trying to seek help from Alitalia. It was not their fault. I am tired of the non-functioning on-line/registration system of Alitalia.
Some crew are not very happy to served clients. They just do their job to earn their livings but they have no service mind. It is absurd that we had to thank them and got no response back. Does Alitalia start hiring robots? Unlike Etihad, Alitalia needs a huge room of improvement for customer service. Very poor service. We will not fly Alitalia again.
We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us
I was so impressed with my whole experience with Swissair on my recent trip from Miami to Malaga, Spain. Very courteous and friendly crew, up to date aircraft and right on time!
Terrible flight had to delay few times , we had to wait inside in the plane for more than 2 hours , they had me to check im my carry on in geneva layover even i had a personla stuff inside and with no lock , rude crew i never even fly with suiss i had toncome back with lugthansa because they had to delay the flight again
I don't think I'd ever experienced such a friendly and empathetic crew.
Security was a disaster in Amsterdam. Lines were long and they were checking everything - e.g. My bag had to be screened 2x because of my Kindle, which never happens. But the crew was Extremely accommodating and helpful.
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