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Pros: "I like how the crow did help me with my dizziness and provided me with an extra oxygen to breath better."
Cons: "I don’t know, but I always find it difficult with food smells, then make me sick and did today in the flight"

Pros: "Qatar Airways are still flying, in the midst of Coronavirus, unlike their competitors. This is fantastic! Onboard, there was a full service and excellent crew, all through the night, unlike their competitors during the early days of Coronavirus, when I last flew. Thank you. Qatar Airways"
Cons: "The movie selection, although vast, was not great. I resorted to downloaded Netflix on my tablet."

Pros: "Good service in future always Qatar Airlines"

Pros: "Another confirmation of excellent QA service."
Cons: "Nothing."

Pros: "The food and entertainment"

Pros: "The crew, Venyat looking after my aisle was exemplary. He kept note of when I was asleep when the service passed through. Whenever I go to the galley, he would notice and asked if I needed anything. And this is in Economy!"
Cons: "On the A350, the seat doesn't recline much. It was quite uncomfortable."

Cons: "The aircraft delayed taking off from Doha to Dallas"

Pros: "Crew as very helpful"
Cons: "passenger seated next to are rude"

Pros: "Very efficient and comfortable flight."
Cons: "The airline appears to have done away with the courtesy pack, and this was the one time I was travelling without ear plugs!"

Pros: "Everything was good. Seat is roomy and able to stretch leg."
Cons: "toilet is smaller"

Pros: "Excellent food, service and comfortable seats."

Cons: "The 14 hour flight lacked wifi access and there was no sense of importance to investigate by the crew. In an era when downtime is utilized to stay ahead of work, strong wifi is one of the most crucial requirements for me to elect an airline. Even if all else is good, poor wifi is a deal killer."

Pros: "Delighteful experience"
Cons: "Better guidance at transit stop"

Pros: "Crew was good and helpful. Food was good. Seats were comfortable."
Cons: "They could have given me an other flight so that I could attend the wedding I was going for. I gotta flight after 12 hours and 10 hours lay-off in Doha. Even if I didn’t get that long layover, I could have been able to attend the wedding."

Cons: "Unable to reserve any seats so ended up with the family split all over the plane"

Pros: "The airlines' film library offers plenty of movies to watch."
Cons: "I had an aisle seat. The crew pushed the service carts in the gangway and hit me a couple of times, and I was very much annoyed because I was waken up while asleep."

Pros: "Qatar airlines the service was awesome and the planes very clean"
Cons: "Seating not able to upgrade"

Pros: "Everything....The service,the food,the in-flight entertainment(so many films to chose from) the flight attendants were brilliant,the flight was smooth it went by so fast as though time didn't exist.I recommend Qatar Airways to everybody."
Cons: "Can't find any fault...Sorry!"

Pros: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Cons: "No complaints great flight"

Cons: "I didn’t like the spicy food"

Pros: "Super check in, great entertainment options"
Cons: "Cabin crew were not very helpful. Food was average at best."

Pros: "Excellent service from check in to disembarkation. I was surprised at the amount of leg room, as being a 6+ footer it has always previously been an issue, but not with Qatar."
Cons: "Only downside was the lack of the free traveller pack, eye shade and ear plugs, sleep was denied as I could not block out the sound of the very talkative travellers behind me."

Pros: "Flight service"
Cons: "Comfort"

Pros: "All good thank you + food and crew and entertainment"
Cons: "All good thanks"

Pros: "The overall experience"

Pros: "Crew"

Pros: "Flight Attendants were really helpful especially when one of my child had a nose bleed, we had at least 3 attendants, tending to our needs when that happened and they did not leave until the situation was resolved."

Pros: "Films Service"
Cons: "Not enough films"

Cons: "Seat number was the same but different position from one reserved online"

Pros: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Cons: "Could add paper towels to toilets. Tissues are too soft to wash up and dry hands and face!"

Pros: "On demand entertainment systems seem standard, as I’ve flown Qatar several times and always had it. Friendly staff. And Doha is a great connection airport."

Pros: "Very nice. Everything was great."

Pros: "Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again"

Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."

Cons: "The online check in system was down so we all had to line up to check in."

Pros: "If we had arrived on time everything would have been perfect. However I did not arrive in Johannesburg because a flight delay (even though our flight was set to let ontime) caused probably 40 people to miss their connections. To their credit, Qatar Airways did find accommodations for us and gave us food vouchers. Otherwise it'd be a zero rating."
Cons: "Boarding took far too long and caused us to be an hour late. Because of this, I am missing out on events scheduled in South Africa. This is very upsetting and it appears that Qatar Airways is too slow with boarding, there was no explanation given for why it took so incredibly long to board."

Pros: "Okay"
Cons: "Okay"

Pros: "best airline food ever"
Cons: "for an international carrier, leg room is horribly cramped. singapore airlines and qantas offer better leg room in their economy class seats."

Pros: "My trip from Beijing to Doha was fine."
Cons: "I didn't like my trip from Dar to Doha nor from Doha to Dar. The plane is too small. The food wasn't good and they ran out of Mango juice both ways. I sat next to someone who had the smelliest feet on earth. Just wasn't pleasant."

Cons: "We didnt travel on qatar airlines we travelled on airlines from chilie but the staff from qatar airlines"

Pros: "Their efficient technique of boarding in Zones made it quick and effortless. The staff is very friendly and helpful! The entertainment was good and the flights where always on time.The food was excellent flying from Venice! Overall a great experience with a world class airway."

Pros: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
Cons: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."

Pros: "High quality gluten free meals (best I've had on Qatar Airways)."
Cons: "Seating needs to be more spacious."

Cons: "Entertainment system did not work Boarding at Colombo air port is absolutely the worst We have seen. I have traveled a lot. Took 1 hr 30 mins to check in 40 people."

Pros: "Flight was good. Cabin crew very good. Food good."
Cons: "Qatar Airways check in at Heathrow was a dis-organised shambles. Arrival at Qatar Airport passport control was even worse at 12.45 am. Long queues,very slow to move, police checking passports unbelievably slowly. Retina scanners should speed up the process. Why then take 5 minutes to check each passport? Poor advert for Qatar, after nearly an hour of queuing I would think most passengers wished they had gone somewhere else."

Pros: "The timing was spot on and I had no major issues. The staff was great. They showed that they truly value customer service and were patient"
Cons: "The song selections were somewhat old and should be looked at."

Pros: "Timing n service n crew r nice n friendly"
Cons: "Older airplane"

Cons: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight."

Pros: "When I missed my connection in Dohar, I was put up in an excellent hotel with all expenses paid and great food."
Cons: "When I arrived late in Doha because my flight from Heathrow was delayed, it was difficult to find help when I was trying to rush to make it in time for my connecting flight to Haneda."

Pros: "Seats were good"
Cons: "Flight was delayed on both ends"

Pros: "Great crew"
Cons: "Nothing"

Cons: "Flight delayed 3 hours, then a seats were very cramped and uncomfortable"

Pros: "The crew was nice. They did a very good job under the circumstance."
Cons: "The flight was delayed over an hour because of an error on Delta‘s part. They did not verify people as they were boarding. Further the person in 17 F was doing video chat as we were preparing to take off and he had very foul language throughout the flight. The crew never said anything."

Pros: "Was boarded promptly"

Pros: "Smooth landing"
Cons: "Boarding should be more organized"

Pros: "Crew was great!!"
Cons: "Boarding of plane. Should be from Back to front."

Pros: "The crew was absolutely amazing. I was HORRIBLY ILL the entire 6.5hour flight, vomiting LITERALLY every 15minutes in the bathroom. They took care of me in every way possible. You have no idea how THANKFUL I WAS AND AM FOR THEM. SO MUCH ALOHA FROM HAWAII, best flight crew EVER!!! PLEASE reward them"
Cons: "If I wasn't deathly ill right before I had to get on the flight!"

Cons: "The boarding was processed by one agent. He did a fine job but took too long to board. Needed to have 2 people managing boarding the plane"

Cons: "Boarding process was really poor. Long line for just dropping a bag off that I already paid for."

Pros: "The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good."

Pros: "The cAbin attendant was really good"

Pros: "Actual flight was great!"
Cons: "Delays were awful, and the ground crew was unhelpful in helping people find earlier alternatives to the delayed flight."

Pros: "Seat was comfortable"
Cons: "Could have been a little cooler- was stuffy"

Cons: "Lost my both bags in transit. Also, did not get wheelchair services at Paris and had to walk everywhere with bad legs. Not good."

Cons: "Sat in comfort+, bbut never offered any sort of snack. Not sure why it is considered an upgrade."

Pros: "Cookies"
Cons: "First leg the server “ran” the aisle and I missed drinks/snacks twice. Seats are rediculously in lack of leg space hip to knee area—I’m a 5’10” female."

Pros: "Service"
Cons: "Nothing"

Pros: "Delra was very accommodating to get us on a later flight today due to a medical emergency the previous day. Thank you Delta, especially for your understanding."

Pros: "Being in First Class"
Cons: "Heavier food selection would be appreciated."

Cons: "Old plane"

Pros: "Nothing"
Cons: "Everything"

Pros: "Newer plane. Friendly crew. Landed safely and on time."

Pros: "I always love long international flights because of the hot towel and other fun extras you don’t usually get. The meal was excellent and there were plenty of entertainment options for everyone."

Pros: "The flight was excellent and caring. They were very helpful after my son vomited in flight as we were landing. I was impressed with both flight attendants in the back of the plane. Great service"

Pros: "Smooth. Fast boarding"

Cons: "Having to wait a long time standing in line before boarding the plane."

Pros: "Nothing"
Cons: "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."

Pros: "Nice equipment for the ride and pleasant staff"

Pros: "On time arrival"
Cons: "Nothing"

Pros: "Tudo conforme esperado em um voo da Delta."
Cons: "Nada a reclamar."

Cons: "Boarding was not smooth. They got me and my son mixed up as we have same name."

Pros: "On two of the legs of the trip they notice I was a tall person with long legs and upgraded me to seats with more leg room!! I didn't even ask. Thank you."
Cons: "On the way back there were open seats with extra leg room and I asked the gate attendant if it was possible to switch my seat to one with more room and they said they only could if I paid extra."

Pros: "Had a fast flight from LA to SLC was very pleasant crew was great."

Pros: "Crew"
Cons: "Boarding process"

Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."

Pros: "I enjoyed the movie, all else was good"
Cons: "Did nt get to finish the movie, arrived at destination early. Thank you Delta, great trip."

Pros: "Movie helped to pass the time this was the longest flight ever I was glad when it was over"
Cons: "I have nothing to complain about"

Pros: "The flight was very quick."
Cons: "They didn't serve us water."

Cons: "I liked it all"

Pros: "Good selection of free, in-flight entertainment."
Cons: "Our flight was delayed on the runway, but that wasn't the airlines fault."

Pros: "WiFi wouldn't work. Dark skin Asian flight attended had a shitty attitude. Would tell me FOR SURE if they would be set I g alcohol and was rude about it."
Cons: "No delays."

Pros: "It was only 1.5 hr flight."
Cons: "Apparently Delta has decided even if you have a qualified KTN, they can arbitrary decide not to honor do you cannot precheck thru TSA. No way to input KTN at purchase on website and couldn't get it done at ticket counter. Thanks Delta"

Pros: "Nonstop quick flight"

Cons: "The flight was delayed for 13 hours, the airline (delta) made no effort whatsoever to remedy the adverse effects of this delay. They were even charging for snacks on the flight. A horrific experience throughout."

Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"

Pros: "Comfortable seating in business class Arriving JFK early."

Pros: "Not the newest 777, but everything went well on this flight - food, comfort and service were all first rate in Delta's business class section."
Cons: "The salad was the only weak point in the dinner."

Pros: "Free drinks"
Cons: "Corn nuts for snack. I'm allergic to corn. I get people want snacks on a flight and you can't make everyone happy. It was ok. I just said no to them."

Cons: "Due to last minute and absurd changes made to my itinerary by Delta without my knowledge, I was not on this flight."

"Great flight Will go again!"

Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."

Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

Pros: "Impressive service... amazing crew, very friendly and professional"

Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Cons: "KLM crew exceed our expectations"

Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Cons: "Flight got delayed 30 minutes"

Cons: "Head support for 6 feet plus people on seats would be good"

Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"

Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Cons: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"

Pros: "Lovely crew, very helpful"
Cons: "N/A"

Cons: "Larger meals."

Pros: "Quick flight"

Pros: "Best airline in the business quick efficient and outstanding service What else can you say"

Pros: "Good comfortable seat with extra leg room. Pleasant crew."

Cons: "My suitcase didn't come with the airline."

Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Cons: "old screens and entertainment system leg room to small"

Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Pros: "Very friendly and helpful crew."

Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."

Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"

Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."

Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Pros: "Arrived Early!"
Cons: "Left Late :-)"

Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."

Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."

Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."

Pros: "Lovely staff, good food, great movies."

Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"

Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"

Pros: "Very friendly staff"

Pros: "The food and the punctuality"
Cons: "The technology in interteiment is not touch screen"

Pros: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Cons: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."

Pros: "The included snacks and the seats."
Cons: "Nothing."

Pros: "Everything. Staff incredible."

Pros: "Eveything is well arranged"
Cons: "Nothing"

Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Nothing."

Pros: "Nothing"
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Cons: "magazines very dog eared and some badly torn"

Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."

Pros: "Friendliest economy class service I've ever encountered."

Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."

Pros: "Enough space good wine and on time"
Cons: "Nothing"

Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."

Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"

"Status notifications"

Pros: "It was a nightmare. The reps were confusing and giving different answers"
Cons: "Everything could have been better I spoke to 4-5 AA reps/staff, they were horrible. Need lots of training."

Pros: "I managed to slip ahead a couple of rows into what I guess was a slightly upgraded seating area. This resulted in my flight being very nice. But had I not been able to pull off this minor theft, I think it would have been miserable. Sitting up straight, without the seat ahead of me reclined, my knees touched the back fo the seat in front of me. It felt like I was sitting at a table in a kindergarten classroom, not a chair meant for an adult. In the upgraded seat I was very comfortable. Staff on board was friendly and helpful throughout the flight."
Cons: "I haven't flown American Airlines in quite a while and one gets quite spoiled flying on Emirates or Qatar or Singapore or Norwegian or whatever other airlines. It's easy to forget how utterly mediocre AA is. The food isn't great, the air quality on the flight is terrible and leaves you feeling oily. They don't air-condition the plane until after everyone is boarded so the whole process is hot, sweaty, and unpleasant. Many of the staff are flat out rude to people (I was never on the receiving end, but I overheard what I considered very abrasive tones to others). And so on. Ideally I'd fly on other airlines I think."

Pros: "Seat width"
Cons: "More leg room, Southwest actually has better leg room"

Pros: "Crew, clean toilets, quality of food/beverages served, punctuality (arrived early), entertainment"
Cons: "Cold temp/a bit cramped in economy, plane landing was rough!"

Pros: "Crew was good. There was a lot of movies available. A LOT!"
Cons: "The boarding process was the WORST!"

Pros: "Wish the crew cleaned the toilet room and replenished toilet paper"

Pros: "entertainment"
Cons: "the crew was snobby and rude. no communication with finnair and british airways for a special meal. not child friendly"

Pros: "The crew was fantastic. The food was excellent"
Cons: "seat room space"

Pros: "It was on time"

Pros: "The boarding process and its ease"
Cons: "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."

Pros: "Crew was very nice."
Cons: "More room."

Pros: "Excellent crew"
Cons: "Couldn’t. Ate, slept, woke, ate and landed. Too easy"

Pros: "Uneventful as it should be!"
Cons: "Non functioning personal lights for reading etc."

Cons: "We were not able to board on this plane because we were late. We were not able to board the BA because the plane was late; taking off we have to wait for at least 30-45 minutes"

Cons: "The agent who informed us that our bags were delayed waited until no more bags came out before she tried to locate us. She had our names and waited until we approached her before speaking with us and getting the information. It has now been 24 hours and no one has contacted us yet. My sister and I were travelling together. She lives in Virginia and needs to get back to work. The website is not helpful. The phone is problematic. Earlier today your system was down and your agent told me to call back. Now no one picks up the phone. I have been on hold for 15 minutes. This was British airways."

Pros: "Better space between the sits and the crew were nicer than prior fly with AA"
Cons: "Need better food"

Pros: "The fact that they re-booked without me having to contact customer service."
Cons: "The connecting flight was cancelled while boarding was in progress at the start of the journey."

Pros: "Great crew"
Cons: "WiFi not working"

Pros: "The flight was quite emty and instead of packing everyone in the same area, we all had a row for ourselves which was very enjoyable. Flight crew was very nice"
Cons: "The interview by a British Airway agent before the flight. I have been to the USA many times and I totally understand this type of interview, but the agent was aggressive, asking questions that were totally irrelevant. She did not even care about why I was going to the USA or where I was staying. Se was rude and I was really unpleased by her attitude saying it was British Airways way off doing interviews. Again I have had many interviews before flying to the USA, never been a bad exerience before"

Pros: "Luggage made it without being stolen"
Cons: "Too many delays.. 2 of the 3 flights were delayed and I missed my original connecting flight in Miami"

Cons: "The only complaint I have is our bags getting lost twice. I’m very understanding that these things happen. But for it to happen twice seems like people might be careless to the problem."

Cons: "Flight had a 4 hour delay - and an additional 2 hours on the landed plane before we were able to get off = massive 6 hour delay. Not cool!"

Pros: "Friendly crew"
Cons: "Movies selection poor and games could be better and touch screen not working properly"

Pros: "Boarding was good only because I skipped to the head of the line to get all the way to the back of the plane without having to wait in the aisles for others to get situated or hold anyone up (as no one was going further back than I). Staff was pleasant, did what they could with what they had. I was very happy that the back of the plane was not very full and I was able to lie down on the floor to nap for a couple of hours."
Cons: "Entertainment was miserable. Not much to look at on the screen and the sound quality was so miserable that I could not enjoy the decent classical selections. I was frustrated by the merry-go-round visual of our plane en route to our destination and wished I could have gotten the simple clear images that were being shown at the front of our cabin. I am sorry that the only vegetarian meal is Asian, as some Asian spices give me a belly ache."

Pros: "We didn't go to Dallas!"
Cons: "We didn't like the London Airport and we didn't get enough to eat and drink. We flew from London to Seattle Airport (SEA). From there we had to take an Alaska Air Flight to Salt Lake City (SLC) We had a difficult time finding the terminal for our flight to (SLC). . Alaska Air Broke one of the wheels on my suit case."

Pros: "The crew even at the economy class were very nice and accommodating though we're not Caucasians."

Cons: "Entertainment options were great"

Pros: "food and service by the crew"

Pros: "The complementary wine was nice. The raspberry sponge cake was nice. Nice options for entertainment."
Cons: "No one in the entire airport knew what flight I was talking about when I told them it was Iberia + flight number. People were saying I must have the wrong airport. I almost missed my flight because of this. Everything was through American airlines. It would have been nice to know this going in. Also it was tough doing transfers because once again, none of the departure screens refer to "Iberia flights." It was also tough to check-in. Instructions were not clear in terms of the booking number to use. The Iberia app had a lot of usability problems. The seats are too cramped. I'd have to take out a loan to be able to afford business class or 1st class. It's absolutely horrible for everyone in coach. Especially for long flights as this one. The food was subpar, but that is to be expected in my opinion. Would have been nice to offer complementary headphones. I wasn't able to utilize the entertainment because my headphones are blue tooth. Upon arrival, we had to sit on the tarmac for 20 minutes because there was another airplane in our spot."

Pros: "enjoyed the movie selection, liked the old and new movie selections and as the flight was long watched 4 different movies."
Cons: "Paying for alcohol other than wine and beer, seemed petty to pay $8 for a tiny serving of vodka"

Pros: "Because this flight was NOT full, my wife and I had the entire center section to stretch out. This made our 7.5 hour flight amazingly comfortable. The Airbus A300 was a reasonably new aircraft. Everything was clean and looked good. The food was exceptionally good. My wife and I both commented on how good the food was (my wife stated, "it was the best airplane food ever"). The main meal, the hotbox snack, and the late in flight chocolate ice cream were ALL good. The staff were great, friendly, service oriented, nice people."
Cons: "Navigating through Heathrow"

Pros: "They brought lots of water"
Cons: "Crew member threw mini pretzels on my lap when I was dozing off no protein for vegetarian lots of carbs why not to give some yogurt for protein for vegetarian it's not that we are vegan have more space for middle seat Teach crew not to throw food on somebody's lap and startle them"

Pros: "Cerainly boarding is easy and the seats are quite comfort in business class."
Cons: "the service, considering this was the highest level of service on these flights was less than I would have expected"

Pros: "The entertainment and food on the flight were excellent and the crew were kind and attentive."
Cons: "The only thing I didn't like was that there wasn't much legroom in the economy section. Another problem - which is probably related to Heathrow airport and outside of the crew's control - was that the staff at the airport rushed us tremendously during boarding, saying that the flight would close half an hour in advance. I had never seen boarding close that early and it was very frustrating, because the boarding then took a very long time, since they searched us for no reason, and our flight ended up taking off 30 minutes late! As passengers, we felt very rushed, it seems, for no reason."

Pros: "Having flown long haul with American numerous times, this time I was pleasantly surprised by several things. Firstly, the brand new plane with excellent in-seat entertainment choices, power points at every seat, more comfortable chairs with better head rests and even window dimmers vs. window shades, allowing you to look outside the whole flight. Secondly, the food was much improved...definitely better quality and tastier than typical airline food. And thirdly, better service from flight attendants who actually smiled. Keep up the good work. This represents a real step change."

Pros: "The flight was a one way to PDX and felt fast and not exhausting coming from LHR. First time flying direct. Great food and snacks the staff took care of us. Bathrooms were cleaned over the trip which was great!"
Cons: "N/A - nothing..."

Pros: "The seats on the plane were well covered and leather like that was helpful"
Cons: "The food was horrendous ant the staff unprepared for service . They don't want to be service oriented they want to be your equal they are two familiar and on the edge of rude."

Pros: "Great flight, Fantastic landing in Charlotte. l was pleased with everything on flight home."
Cons: "My 11am flight had engine problems, so at 1pm they asked if anyone wanted to leave and take the 2pm flight to Charlotte. About 30 people said yes, as I did too. After running across Heathrow to make flight, we got on plane and Waited....seems after running a Mile across the airport, they Decided to HOLD the Flight and have everyone from 11am flight take the 2pm flight to Charlotte. All the baggage had to be taken from 11am flight and brought to 2pm flight. Delay for take off was almost 2 HOURS!!! Instead of arriving in Charlotte at 3pm, we were Leaving at that time!!! Didn't get to Charlotte until almost 9pm. NO ONE on Flight from 11am was Happy about this."

Pros: "The meals were excellent -- well timed distribution of food throughout the flight. Attentive staff. Good choices for meals and beverages. I liked the fact that we got ice cream halfway through the flight also, that's not a very common thing! Entertainment system was very good -- lots of choices of things to watch/listen to! I was pleased to find that there were movies available that had been very recently released that I had been wanting to see!"
Cons: "Comfort was okay, my seat was on the end of a row with three seats (aisle side) and immediately behind me was a row with only two seats. Without fail, the flight attendants bumped their carts into my chair EVERY time they passed. If I had been trying to sleep, this would be much more of a disturbance to me. Seeing as I was just watching movies and enjoying the food, it wasn't that much of an issue. However, I think it would be easy for the flight attendants to just take a second longer to try to navigate around the chair and not bump it every time. Little things like that go a long way, especially on a long flight."

Pros: "American Airlines was amazing fed you a good meal fun crew good entertainment had 3 glasses of wine desert , and hot biscuits and coffee before landing was a great flight."

Cons: "I had a 6 hour layover in London but the American Airlines still couldn't get my bags from terminal 5 to terminal 3 and i flew into Miami without my bags! Thank you for making my life harder!"

Pros: "Movies and food"
Cons: "I went and picked up my luggage in Dallas and an AA rep ensured me my luggage was going to El Paso in my flight ... Not true"

Pros: "Original depart for London was 3:15, but when I called from Praque and my friend called from NY we were both told that depart from London is 2:15 and arrival is at 5 instead at 6. It was a mess!"
Cons: "Original depart from London was at 3:15 and arrival in NY was at 6pm. But when my friend called from NY about the arrival he was told that the plane will arrive at 5. I was told the same when I called from Praque. I have to stress that we mentioned the right flight #. When I came to the gate (exhausted) we departed after 3pm as originally scheduled. It was a mess! Otherwise the service was good."

Pros: "The gentlemen from the wheelchair service who was there to pick us up when we arrived in Heathrow went above and beyond his duties. Instead of passing us over to another wheelchair attendant as we needed to switch terminals, he stayed with us thru the terminal change until we were on the airplane. We needed to get our boarding passes at Heathrow from a different airline and he helped us with this. Kudos to him!! The attendants on this flight were very helpful when my husband was having a diabetic reaction and I was vomiting form air motion sickness. We were a mess!! However the flight attendants were sure we had a wheelchair in Chicago and helped us with our bags as we were exiting the plane. Nice Job"

Pros: "LONDON"
Cons: "Swapping swapping from Liberia Airlines to American to British Airways makes it very very hard to go terminal to terminal"

Pros: "The entertainment selection was prolific, with many many movies to choose from including recent releases. The staff provided plenty of beverages to help the time slide by nicely. The seats had both USB and 110V power outlets which was awesome. The entertainment systems work with regular iPhone headsets which was good."
Cons: "Couldn't get our meal preference selected, Iberia page for the flight check-in didn't work at all, getting a page not found error. Then after calling Iberia, and getting the AA confirmation managed to at least get into AAs web site for the flight, but now it was apparently too late to change our food option, and AA wouldn't work with us at all, the phone agent event LIED on the phone suggesting we could talk to customer service at the airport to have them provide an appropriate meal option. The customer service line was CORDONED OFF at LAX, and getting help out of their agents was like trying to get blood from a stone. The worst customer service experience I've ever had, even than Comcast. Then, I guess this ticket is economy minus, you have to pay more for seats that aren't at the total arse end of the plane. WTF. Economy means economy, not the back end of economy, but now you gotta pay to "upgrade" to regular economy. I can't imagine what that must have been like for families of four with children who are being extorted just so they can sit together. Then at the airport, despite having been assigned a gate, the plane came into a different gate, and we're just sitting there slowly wondering more and more why there aren't many people around. Finally we have to go ask another airlines' desk where our plane is at (it never had a correct gate assignment on the monitors) to figure out where we had to board. No announcement, no agent at the old gate to direct passengers to the correct place. Upon traveling to London on the red-eye, they proceeded to keep the plane completely dark the entire trip. No attempt to help passengers adjust to the destination time zone at all. Trying to open a window resulting in being curtly asked to close it. Jet lag on eastbound transatlantic is bad enough without the airline making it worse. On the return journey the line for the gate was around the corner AFTER boarding had started, and people couldn't board in any sort of order. My entertainment system crashed, when they finally came round with food, I could ask them to reset it. Having paid for the Wifi, which is fine, it's an add-on service, it was difficult to connect to, my phone really struggled to bring up the sign-in page, and I had to reboot my laptop three times, clearing my browser cache to get it to connect. The connection and payment screens were very slow, which was because the wifi overall was very slow. I am sitting on the plane waiting to hear from my father about his critical surgery with my phone dropping on and off the wifi due to slowness and extreme packet loss (>50%). I had been hoping to get some work done on the flight, so much for that idea, I couldn't maintain a solid VPN connection for more than 5 minutes at a time. I will never fly AA again unless they are the last option at a non-horrible price. This was an emergency trip as it was, and booked through Iberia; thanks for nothing Iberia."

Pros: "Staff and seats were excellent"
Cons: "21st century...time for Wi-Fi, especially for international flight; should be free to all passengers too. Food is mediocre; like cafeteria food."

Pros: "Friendly crew. That the seat next to me was empty allowing me to spead my 6'4" frame out a little."
Cons: "Seat back entertainment is not very responsive to touch control. Film tended to lock up and go blank. Took 15 minutes plus to reboot. I know it is only enetertainment, but I expect when I pay for a ticket that it should all be working correctly."

Pros: "No comment."
Cons: "Due to flight delays and missed flight because of the delays, we had to rebook and reticket and took a different airline."