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Read more about SWISS
Pros: Great crew & good complimentary food
Cons: More seat pitch
Pros: Everything was excellent on this flight.
Cons: Maybe the food menu? But it wasn't bad.
Pros: Seats were comfortable
Cons: Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks
Pros: Crew was very nice and responsive.
Cons: The flight was so hot. No personal air controls. Economy was horribly small.
Pros: Food was great and abundant. Frequent service
Cons: Seats are too tight for such a long flight
Pros: Crew was great! Food was actually very good! However seats are very tight in the economy class...I’m 5’6” and 130lb and had a hard time during the 10,5h transatlantic flight..
Cons: No complaints about anything but the seats on this particular aircraft: Boeing 777-300ER... very tight!!! Ok for a few hours of flying but not for an 11 hour flight!!!
Cons: Delayed flight.
Pros: 3 - 2 seat arrangement and lots of leg room. Excellent boarding.
Cons: Bread of sandwich was dry.
Pros: It was a lovely easy flight, always lovely flying star alliance.
Cons: Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better
Pros: friendly and helpful crew
Cons: organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker
Cons: 45mn late
Pros: This was a 12 hour flight that didn’t feel like 12 hours. They movies and other entertainment was very good with new and older movies that didn’t disappoint. The food was great all the way through to the farewell piece of chocolate.
Cons: The seats on this flight were very tight. I am 5’8 and felt super cramped. The seats themselves were not that bad just small and not a lot of space. If you fly with them don’t expect to kee anything under the seat with you. Also the whole boarding process is a big cluster! There is no real organization to the line or who they are boarding. Make sure you get in the line quickly or you could be waiting awhile.
Cons: They ran out of the dinner with meat option. They offered sandwiches to some people as a snack but not sure why some people got them. The crew is okay not that friendly.
Cons: I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions.
Pros: The food was amazing, the in-flight entertainment was amazing, and the flight attendants were amazingly kind and beautiful. :) Swiss Air has set the standard on airline food, serving Swiss Chocolate and Gruyere cheese on the flight! It was the best!
Cons: My only concern was that there were times when I felt a little too warm. The newer Boeing 777 doesn't have passenger controlled A/C.
Pros: The crew were helpful and polite
Cons: The boarding process was too long and chaotic in Zurich The seats are uncomfortably close together and there is not enough room to move at all. I would say for bigger size people, they mau even be unsafe. I have had high regards for Swiss airline until my recent trip. I will definitely look for other options for my future trips.
Pros: Good crew.
Cons: The flight itself was pleasant. But a 3 hour delay, because of technical issues on the incoming flight from Geneva? Why didn’t they send another aircraft?
Pros: Lots of room because plane was half full
Cons: I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more...
Cons: It was delayed
Pros: Attendants were very courteous
Cons: Very little leg room Seats were quite uncomfortable
Pros: I had a wonderful experience the whole way through.
Cons: The TV froze and stopped working for me. Thankfully it was the last thirty minutes of my flight. Mine was the only that appeared to be broken.
Cons: The seats were uncomfortable, smaller aircraft
Cons: 30 mins late both ways
Pros: I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!
Pros: The flight attendants qere very nice and friendly. Spoke great English. They came by often with drinks and snacks. All the food was actually good! The seats were fairly comfy and there was actually room! Even when the person in front of me leaned back, my legs still didn't touch the back of the seat (I'm 5-10 with long legs). Very happy with swiss!
Pros: Good space above seats
Cons: Seats way too tight. But the worst thing was the two passageners in the row we shared. They were laying on each other and it was inappropriate for the entire flight. He was rubbing her breast and I said something. He seemed to stop. Lots of rubbing and huggin and the man had his legs stretched out man spread style
Pros: Good clean service that Swiss is known for.
Cons: There’s never overhead space for carryon. Ever since they went to lift, I have had to put my luggage in a row near the rear, making me wait until the plane almost complete Disembarks before able to get the bag.
Pros: Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome.
Cons: The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!
Pros: The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel.
Pros: The staff was excellent and friendly
Cons: I didn't enjoy the food
Cons: 1h45 departure delayed with no compensation.
Pros: Boarding without frills. On-time departure. Overall good food. Great cabin crew; they took care of a toddler with a fever and her mother.
Pros: From my previous flight, the crew informed the flight attendants to LA about my condition. This crew checked in with me every few hours to make sure I was comfortable and had enough tissues and tea to make it through the 12 hours.
Cons: Was asked to give up my aisle seat (D 40) seat om a 13 hour flight for a less comfortable one (F). Put on the spot to give up my seat for a couple with a 6 month old infant due to the fact that the attachable bassinet had to be in front of the D seat. Neither the parent or myself felt very good about my displacement.
Cons: A gap between flights for 20 hours
Pros: Flight attendants not friendly, constantly bumped me and never excused themselves. Food not so good and temperature too hot this flight. I was constantly putting on and taking off my jacket. Movie selection seems to be going downhill also. All that being said, I'm grateful for every safe landing.
Pros: Nice flight attendants. Clean planes.
Cons: Seat pitch too small-no room. Food was not good. Outdated entertainment movies
Cons: Flight was 2 hours late. This is my second experience in a week with Swiss flights being 2-4 hours behind.
Pros: Same as above, we were really pleased with the service and the food, and the crew was great!
Cons: Seats a little close together but not terrible.
Pros: What I liked is that they didn't really focus on the weight I had little more weight and they didn't really make an issue for me
Cons: Geneva airport is so busy on the weekend I had to stay in the line for 20 minutes it's a little annoying
Pros: My wife got travel sickness and the crew was very very nice to help her out by offering her a place to lie down and other offerings
Cons: smooth & efficient friendly crew
Cons: They checked at the gate all our hand luggages to make sure we didnt exceed the 8 kilo mark. This is very cheap and only suitable for the low cost airlines. I expect swiss air as a higher class flight to turn a blind eye on this matter
Pros: Decent food (great chocolate), polite attendants and updated aircraft
Cons: Contrary to most experiences in Switzerland, the Swiss Air boarding process is a damn mess! Most airlines board by rows or boarding groups, but Swiss Air does none of that. As soon as first class is boarded, they open boarding to all seats, so it's like cattle boarding a train. With Swiss Air, don't wait to get in line - do it early to ensure you get carry-on storage near your seat.
Pros: Can't think of anything we didn't like. All the attendants were very nice, always smiling and helpful. It was great, will fly with Swiss again for sure.
Cons: Can't think of anything.
Pros: Gate changes and delays boarding made getting food between flights an impossibility. On board food was appreciated but was a snack and in 12+ hours travelling this made it tough.
Pros: most things were good
Cons: the passport check process in Zurich was awful!
Pros: Good people.
Cons: Bad food.
Pros: Comfortable seating, pleasant food and entertainment.
Cons: Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation.
Pros: Nice crew
Cons: Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had.
Pros: Karl was amazing! So helpful and sweet!
Cons: Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise.
Cons: The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps.
Pros: I had one of the few empty seats next to me.
Cons: The food is awful. Not enough toilets.
Pros: Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad.
Cons: Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever.
Pros: Everything except the food
Cons: The food is atrocious. Even if I have to pay to upgrade my meal, I would...
Pros: - Presence of entire box sets of some TV shows was a nice touch that I made good use of.
Cons: - EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)
Cons: Bathrooms needed more cleaning mid-flight.
Pros: Crew was amazing and we got fed so often. The movie choices were good.
Cons: I wish I could have ordered a drink (pay or otherwise) from the tv in front of me
Cons: Missed connection to SFO
Pros: Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!
Cons: The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l.
Cons: Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?
Cons: Why do I have to get a new boarding pass in London
Pros: We paid extra for exit row seats so we had good leg space
Cons: The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable.
Pros: The cabin crew were excellent!
Cons: I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet.
Pros: Cabin crew were accommodating and nice throughout the flight. Meals were good and the service was quick. Large range of entertainment selection for the trip helped pass the time.
Cons: The check in process and boarding process were very slow. It made going through security a bit stressful and I didn't have much time after going through the security to use the bathrooms or get a quick bite to eat before the plane boarded.
Pros: Crew very friendly
Cons: Seats and legroom poor if you’re six feet tall
Pros: The crew were very polite and looked smart, I didn’t find them very personable at all though. The entertainment system is fantastic and my meal was ok I guess, I requested the low fat meal, probably should’ve just had the normal one.
Cons: The seats are not very comfortable, very hard and textured seats that just don’t feel nice at all especially on a long flight. I weight about 11 stone (154 pounds) and even I felt like I was taking up a lot of room in my seat.
Pros: Cool flight, mainly because it was empty. Good food
Cons: Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult
Cons: Everything about my experience was HORRIBLE.
Cons: Too much food - not enough time to sleep in comfort!
Pros: The crew was friendly and professional, the food was good and offered frequently due to the long flight time (10.5 hours). The plane was comfortable even though nearly full. Overall, it was a good experience and I would definitely fly with Virgin Atlantic again.
Cons: Food was terrible
Pros: We really enjoyed flying with Virgin and so made sure we booked into a Virgin flight for this trip and not delta. The food was good, entertainment good when it worked.
Cons: We got told that our flight number had changed from VS103 to VS4049 but still a Virgin flight. Only when we checked in we found out we were now flying with Delta and number was now DL285. Was not happy as wanted to fly with Virgin.The seats were ok but the entertainment system went down mid film. Took an hour to get started again. The games didn't work. Staff were a bit grumpy.
Cons: We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!
Pros: Cabin crew were friendly and attentive. Flight was on time and we got to Atlanta early
Cons: Could do with more legroom. Food not the greatest
Pros: Virgin atlantic is the best airline with Dreamliner
Pros: I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious.
Cons: The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!
Cons: During my flight from LAX to LHR I requested (pre-booked) a special meal (Asian Vegetarian). During the flight I was told there was no such request in their records and therefore I had to stay hungry for the entire duration of the flight. During my return flight from LHR to LAX the in flight entertainment system for my seat was not functional. I requested it to be reset several times and in spite of the hostess resetting it several times, it did not function. I had to stay without an entertainment system during the entire flight. This was my first time travel with Virgin Atlantic. I may never fly Virgin Atlantic again.
Pros: Food, crew, entertainment great
Cons: Seat were very uncomfortable.. hard, not enough leg room and there was no way to sleep comfortably with the head rest that is set up so you can rest your head on it,but its awkward and hard an in the way...
Pros: the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better...
Cons: Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position..
Pros: Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+.
Pros: I wish I knew the name of the crew on this flight so that credit is given where it's due. A female steward was incredibly kind to me. She allowed me space to cry in the back of the aircraft, and also gave me her personal tissues. Her care is the only reason I'd give this flight an 'okay.'
Cons: Unlike the incredibly kind woman, another woman on the crew was incredibly rude to me and to other passengers on the plane. She was very obviously annoyed with nearly everything on that flight. The restrooms were beyond disgusting. I have never flown on a flight with a restroom that awful; it smelled horrible and was filthy. It was reminiscent of a portable outhouse, no exaggeration. The pillow on my seat had makeup on it.
Pros: Legroom was much better than on U.S. carriers doing same long trip.
Pros: Food was good.
Cons: Leg space was cramped. Parking was very far.food
Pros: Food, crew and overall experience was good
Cons: Got assigned seats all the way in the back. They were comfortable but would have preferred better seats.
Pros: Makes travels to LAX a little easier for us dedicated Virgin Melbourne folk. Can. Ow fly direct to LAX without going through Brisbane and Sydney. Food was great. Boarding seemed a little slow. Flight was smooth and on time. Welcome back Virgin.
Pros: Plenty of snacks and great service, with comfy seats
Cons: My luggage did not make it to destination :(
Pros: Staff was top notch in service and kindness
Pros: Having a not full flight and room to spread out. The Dreamliner is awesome. On time departure.
Cons: The wifi did not work at all, and I think I was charged 3 times Landed 30 mins early and then waited an hour for the gate, I get that things happen but we have been on the plane for 11.5 hrs. Figure it out!
Pros: Food was great, plenty of it also
Cons: I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat.
Cons: Both my departing flight and returning flight had broken wifi on it. Very bummed
Pros: The crew was great with updates. Checking in was a bit confusing though as not all the crew knew what was up. It was a very crowded day so it was bound to be a bit rough. Of my last four flights to London Virgin Atlantic was the best!
Cons: Heathrow was a bit confusing and it took a moment to get my bearings. The crew was a bit disorganized but that seemed to get solved quickly.
Pros: Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional .
Cons: The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all.
Cons: I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience.
Pros: Flight crew was awesome in premium economy
Cons: The plane was really dirty!!!!
Cons: the seats are not as comfortable as those on new planes
Pros: The plane was very nice with great lighting. More food would have been nice as it was a long flight The crew were variable - most very helpful but one or two not so much
Cons: Not enough food for everyone and no snacks between meals, which was very bad considering it was a 10 hour flight Entertainment was great, seats were OK (certainly had worse)
Pros: Loved this flight, crew was amazing!
Cons: Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again
Pros: Didn’t like anything. Mediocre all round.
Cons: Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers.
Pros: Boarding was quick and good
Pros: There wasn’t anything to highlight as good. On this trip except LHR was organized and clean. The boarding was a free for all after the elderly and young had been boarded footstep as they should.
Cons: The ground staff were rude and officious
Pros: Seat and crew were amazing but obviously struggled to be proud and confident of their job, can’t blame them if the company cuts expenses all over.
Cons: When you fly business class, you expect a different product than economy, because you pay almost double the price. All we got is the same lousy sandwich as in economy, neither are alcoholic or hot beverages available due to ‘shortage of staff’ as the crew announces. A flight far behind LH standards.
Cons: On tome flight
Pros: Nothing at all, whole experience was incredibly stressful
Cons: The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude
Pros: Crew very helpful.
Cons: Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card.
Cons: The entertainment system broke down completely on the whole plane and the crew was sort of grumpy.
Cons: Boarding by rows would avoid people rushing to line up ahead of time.
Pros: Staff were ok, did all they could
Cons: Not enough information especially for people with connecting flights
Pros: Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!
Cons: No negatives.
Cons: There was not enough room for all the people’s cabin size luggage. They allowed people to get on board with big coats once they’re in the plain they take off the coats and place them up. Those coats take the same space as a small suitcase. I asked the fly attendants for assistance and they didn’t even pretend to care about the situation. I had to put my luggage under the seat for the entire flight, which ended up reducing the very reduced legroom. What this airline is trying to do is; to charge passengers twice for cabin size luggage. This has been my worst experiences with airlines. Lufthansa is definitely an airline to avoid.
Pros: Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful.
Pros: The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight crew was extra nice, even accommodating requests that gave them extra-work. Economy passengers were treated like first class in terms of service and solicitude of the crew. Headphones, blankets, pillows were offered free of charge, so we’re the food and drinks, and there was a good selection of movies and music. On a 770$ ticket, mind you! The crew will come by repeatedly to check if passengers desired some more wine or coffee, offered water and juices on a tray several times outside the regular service times, and cared for the families with children. Thumbs up!
Cons: The warm food was a bit unappetizing, the potatoes for instance were black, but there is nothing that the crew could do better than offer to replace it. Such graceful approach to a little inconvenience!
Cons: Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional.
Pros: The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport
Cons: Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine.
Cons: Waited in Luftansa line 9.5 hours to rebook flight after Munich airport shut down for 7 hours. Lufthansa totally unprepared for this situation. Understaffed and unhelpful with directions. Finally got to Los Angeles after 48 hours. Still haven’t gotten luggage 2 days later and no communication on when to expect it.
Pros: Crew and service was amazing
Cons: No entertainment food Horrible
Pros: I like everything about Lufthansa in terms of quality and service
Cons: Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay.
Pros: The aircraft was great. A bit wobbly on take off and landing, but overall spacious and comfortable seating. The seats had many position options which was amazing. Meal service tableware was clean and pleasant to use. Food was also great. Also a very wide selection of entertainment options! Also, good flying from the pilot’s crew. Flight was on time.
Cons: The servicing crew in the business cabin was inexperienced and unrefined. The flight attendants seemed to just want to “get it over with” with questions like “are you done?” The attendants wanted to take our drink order as soon as we got in without giving us a chance to settle into our seats and kept hovering over us until I had to ask her to give us a couple of minutes. The airline did not stock enough snack and ran out mid flight. We had to wait for the next meal service which was not fun. I ended up getting a sweet drink just to get by. Internet, which was paid, was so slow that I got tired of watching it trying to load the pages and gave up. Eventually, the connection completely stalled even though I still had over an hour remaining of the 4 hour package. I used maybe an hour of the total purchase. Total waste because I couldn’t get any work done. Overall, I did not think this was an experience worth a business class ticket.
Pros: Once again, the in-flight crew was excellent. The flight was good, but no entertainment is provided.
Cons: Another late take off, probably because the incoming connections were late. So it was good that the airline delayed the connecting flights. However, this leg of the trip was so late that I barely made it to third leg of the trip. A huge problem is that each of these international airports require that you go through the security check again. For that reason, connecting legs of trips through these airports should not be scheduled so close together. Heathrow is the worst, with security staff that, at best, don’t care that you have a close connection to make and just ignore your pleas to speed up the process, and at worst, are just plain rude.
Cons: Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it.
Cons: The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there .
Cons: Not entertainment at all
Pros: The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited.
Cons: Seats were a little uncomfortable but outside that not much I can fault the airline for.
Pros: It is so nice to flight on board a plane were the staff knows what to do.
Cons: I didn’t like it because when I asked for a big water bottle, they refused to gove it to me while I am sick and suffer dry throat. The space is rather small. If you are 5ft 5 and above person, I honestly would suggest you buy extra legroom for comfortable purposes. Also, there is like 1 restroom on the whole plane and if you sot at the end, you are screw. Lets not forget that they delayed our flights like 4 hours and only gave us 1 voucher for snack. I don’t expect the experience will be fancy but this is a total disappointment!
Cons: First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail.
Cons: It took ages to go through the security check, although I have mentioned that I have a flight connection that is due to leave nobody gave a s..t, so I missed my flight. Now I’m waiting at the airport
Cons: Cancelled then delayed then had to stay in Frankfurt and was a day late
Pros: The environment was very nice. Relaxed and roomy
Pros: The crew were very helpful and friendly
Cons: The flight was delayed
Cons: Very very long walk plus train to baggage reclaim at Munich
Cons: Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars.
Cons: The flight attendant did not bring the wheel chair and take me to the bus where I waited too long and when I arrived to customs no wheel chair was there and I asked every officer there how to get the wheel chair no one helped after long time one officer called and the chair arrived and he transferred me to a cart the driver was very bad he did not help in seating me and I sit on the back with my carry on when he drives like crazy I fell on the floor screeming he stopped and place me in the front and he asked if I need a doctor I told him no I just need to catch my flight although I was hurt badly with a very big bruise and when I reach the gate the plane was gone and I have to wait for another flight to take me to San Francisco and from there to Los Angeles and I singed a paper that I don't want a doctor
Pros: It’s nice that Lufthansa still gives food onboard
Cons: My Lufthansa flight left with 1hour delay
Pros: Smooth process. Regular updates.
Cons: Late departure.
Pros: Fast-track security, Lufthansa lounge in Heathrow T2 was fabulous, with incredibly attentive staff, flight stewards were extremely polite and also attentive. Great in flight snack and drinks. A real pleasure.
Cons: The long walk at Frankfurt - but you can't blame the airline for the place the plane docks at.
Pros: Friendly helpful staff.
Pros: I arrived at the airport early and the check in staff offered an earlier flight so I wouldn't miss my connection. Crew was courteous and the sandwich on board was quite good
Cons: Slim seats very uncomfortable and legroom too little
Pros: The food and drinks was very good.
Cons: The flight was late.
Pros: Free refreshments. Funny cabin crew!
Cons: There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you.
Pros: crew at the gate really excellent
Cons: usual plane handling at Frankfurt - bus to terminal, 60 mins is not enough to wait for bus 15 mins drive 10 then go through security and passport control then go from B to A leaving no time to catch a plane Lufthansa scheduling need to experience what they do to passengers
Pros: Flights were cancelled that day due to a storm, but Lufthansa were able to fly an empty aircraft from Rome to fly us from London to Frankfurt. Despite the circumstances, Lufthansa were able to still offer catering. Thank you for your cimmitment.
Cons: Lufthansa in general could invest a little more in the food they serve. Lufthansa's domestic and inter European flights are never a culinary highlight. :-(
Pros: The flight Crew was very attentive and went the extra mile to keep us happy during our flight, the head stewardess I give her a 10+. we will fly with Lufthansa again. great movies!
Cons: The flight from Roma to Frankfurt was late and we had to run what seemed like two miles to be able to catch our connecting flight to Los Angeles.
Pros: service was good except for 1 attendant that didn't want to be there. Entertainment choices were very good.
Cons: Food was very poor. Chicken was rubbery and the two pasta choices tasted horrible with no meat choice other than chicken. The biggest issue was the extreme delays from Lufthansa that ate into a 4+ hour layover that I should have had at LAX instead I arrived at the opposite terminal from my LAX flight with no time to get through customs and onto the plane I missed the plane by 10 minutes and had to book a hotel that wasn't paid for because it was Lufthansa's fault and not United which then put me and my family home a full 24 hours later than was originally planned.
Pros: Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast.
Cons: The selection and range of music could be improved, or may be it is just my taste within the genres on offer.
Pros: Priority boarding with small kids
Cons: In London I was required to ask fro this priority boarding with kids if not asked I would be queuing with small kids for 15 minutes.. (whilst In Frankfurt we have been invited to be boarded as first ones without asking for it.)
Cons: Free wifi
Pros: Salimos a tiempo . El business es muy confortable
Cons: La comida horrible . No se limpian los baños
Pros: Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on.
Cons: Still don’t have my luggage yet
Cons: All of the less than good, obvious!
Cons: Flight got cancelled
Pros: Fantastic gate agents!
Cons: The food was terrible.
Cons: Flight got delayed 30 minutes
Cons: 1. In Flight Entertainment 2. Controlled In Flight Temperature
Cons: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.
Cons: Staff rude and short
Pros: Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight.
Pros: Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.
Pros: The entertainment was amazing
Cons: The seats were a bit hard
Cons: The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos
Pros: The crew was great but the seat wasn't as comfortable and didn't have much leg room.
Pros: Crew was nice and friendly
Cons: Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight.
Pros: The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)
Cons: A lot of delays, on both flights. We spent twice as much time waiting than flying.
Pros: Food provided, staff kind
Cons: Was several hours delayed and check in took 45 minutes because they somehow lost my reservation.
Cons: If only there was a way to be able to lie down and sleep - you would be pioneers in aviation
Pros: Crew was nice and efficient
Cons: Economy seats don’t recline enough.
Pros: Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none.
Cons: Transfer point needs upgrade.
Pros: All good
Pros: Once aboard the plane, all went well and I experienced excellent service from the cabin attendants.
Cons: The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!
Cons: Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced.
Pros: Flying with KLM is a pleasure
Pros: Great food
Cons: I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system.
Pros: On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!
Pros: Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats.
Cons: This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the
Pros: The staff was very helpful and professional. Promp response to calling for attention.
Cons: Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!
Pros: The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble
Pros: Seats were comfortable
Cons: Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time
Pros: I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!
Cons: The snack & “ solid eggs” in breakfast. Fresh fruit was good.
Pros: Just great crew.
Cons: Not comfortable at all and will not book KLM again.
Cons: Amesterdam airport employee was really rude
Pros: My bagage broke
Cons: I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it
Pros: In flight food was enjoyable
Pros: Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good.
Cons: The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me.
Cons: No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers.
Pros: quick and relaxed
Pros: Usual professional and friendly service from my airline of choice for most destinations.
Pros: I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly
Cons: Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!
Cons: suitcase didn't turn up, although connection was quite tight
Pros: Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good.
Pros: The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful.
Cons: The entertainment was quite dated and didn't have new movies etc
Pros: Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too.
Cons: There is a bus to the plane, so that takes a bit of extra time but they are very well organized.
Pros: Flight attendants tried their best given what they had to work with.
Cons: They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off.
Pros: Good and plenty of food available.
Cons: No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard.
Pros: It was very comfortable
Cons: The crew was great
Pros: Lovely crew, very good entertainment system.
Pros: It was on one of their newer planes which meant that we had decent comfort and entertainment!
Cons: The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that.
Pros: This is a great way to travel from Helsinki to Tampere and avoid the railway and train changing.
Cons: The plane is not comfortable, but the flight is very short. It balances out.
Pros: All good. Very hospitable cabin crew, great service.
Pros: Customer service and efficiency
Cons: The delay because of a software glitch
Pros: Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment.
Cons: Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive.
Pros: The new Airbus A350
Cons: Onboard food and drink is quite expensive
Pros: Far better quality and value than BA, it's OneWorld partner.
Cons: It was all good.
Pros: We were kept informed about the delay
Cons: Has to wait 14 hours in Helsinki for a 25 minute connecting flight
Pros: This was a very good and on time flight from London to Helsinki. The exit row had lots of legroom.
Pros: Nice crew
Cons: old plane, not clean, flight delayed not airlines fault
Cons: Whoever designed and built this airplane should literally be INDICTED - AND I AM NOT KIDDING! We were in disbelief the moment we boarded and saw the airplane. 10 people across jammed into the row??!! - and on an long international flight?? - are you kidding??!! Further, these were the SMALLEST seats I have EVER been forced to sit in. Neither I, or my friend came close to fitting. We literally had to alternate getting up and standing because we were literally overlapping each other when we sat! (His shoulder and arm were literally on top of me!!). It was so bad that when the stewardess came rolling down the aisle with her cart, I had to be aware and see her in advance so I could literally TURN MY BODY OVER TO THE LEFT HALF ON TOP OF THE PERSON SITTING NEXT TO ME SO SHE WOULDN'T TAKE OFF MY ARM AND SHOULDER. ULTIMATELY, SOMEONE, OR MORE THAN ONE PERSON, IS GOING TO GET SERIOUSLY HURT BY THIS RECKLESS, GREED-DRIVEN DESIGN!! The OVERT GREED by the airline (American) clearly reflected by this in trying to JAM as many human beings into a flight as possible like Sardines is DISGUSTING!!! You simply DO NOT TREAT HUMAN BEINGS THIS WAY!! It is also clear evidence that there needs to be tighter standards, regulations and penalties by the FAA and what is allowed by airlines. AND I AM SENDING A LETTER TO THE FAA!!!
Pros: The crew did an excellent job definitely went beyond good service, I enjoyed the food and they came often offering drinks. It was probabky my first long flight I wasn't thirsty at all. Overall I was very happy with my trip hope thank you!
Cons: I got slightly cold at one point and wished the lights were I little lower but I understand why the weren't.
Pros: This flight was co-shared by British airways. After our horrible flight from San Diego to London, we decided to upgrade our returning flight from London to San Diego to a economy plus premier. This time the plane seems newer and recently refurbished. The seat can recline more, with lump bar support and nice foot/leg rest. It has a bit more legroom. The cabin is nice and new with large view touchscreen TV for each seat. Gluten free meal was good, I'm just glad they finally boarded the plane with my GF meal (after repeated unsuccessful attempts). The service was great, our BA attendants were polite and attentive.
Pros: Bulkhead seat Good choice of movies
Cons: Seat recline broken. Sarcastic male steward. Terrible food. Contracted Norovirus from the plane. Need to better disinfect between flights.
Pros: The flight to and from Los Angeles was operated by British Airways and was on one of their Airbus fleet. Boarding was completed efficiently and with ease. I sat on the upper deck and was very comfortable in comparison to other major airlines previously used for this particular flight. The plane was very clean and the crew were outstanding. Nothing appeared to be too much trouble for crew, and they were ready with beverages, including tea and coffee, and snacks throughout the flight. In flight entertainment was good. All in all very pleasant flight to and from the U K.
Pros: Good customer service, top notch on all aspects. Very attentive staff..
Cons: 2 hours late to leave but part of wing flap needed to be repaired before flight
Pros: the crew were very friendly, well organized. movie selection was great. meals were surprisingly good and plentyful
Cons: not enough leg room. and i have to point out that I am a petite 110 lbs, 5'2" woman. as soon as the person in front of me reclined their seat to either sleep or lounge, I had my food tray on my chest and the small tv screen 8 inches away from my nose. Thankfully Im small but the man sitting next to me was rather tall and had to turn into a human pretzel to fit in that seat and space allotted.
Pros: The flight was great...the staff are wonderful people...they are so sweet and kind...they work so hard...the service was great...I love their personalities..The Movie selection was awesome...Because of my broken leg, they were there to help me right away...amazing crew...will be flying with them again in October....looking forward to flying with British Airways again... Thank you for the care... Yours Truly, Sylvia Smith...
Cons: I have no complaints at all....
Cons: No TSA pre check
Pros: Great flight and nice people
Cons: Because the flight was through british airways, extra baggage was $90 much more expensive than Finnair's prices. After paying that before departure to London I recieved an email from British Airways that stated an extra bag for both my flight to London and return flight to San Francisco had been fully paid for. At the airport I was told by British Airways employees that I would have to pay another $90 regardless of what my email said because their official prices are $90 each way not both. I showed them the confirmation I had recieved and all they could say was "that is confusing". There was very little empathy or attempt to help. As a result I was forced to leave the suitcase behind with my acquaintance in London and do an in airport shuffle of all of my belongings. The flight was great but beware emails that may not match up with online info.
Pros: It was a British Airways flight, plane was large, and felt more roomy than what I'm used to. The service was impeccable.
Pros: Staff as always is polite
Cons: The man sitting next to me required two seats. The arm rested had to be lifted to my seat to accommodate him. I complained but the flight was full and my seat could not be changed. I was told that British Air policy was not to require extraordinary over weight people to buy two seats. No, instead the person next to that overweight person has to suffer. A very stupid and unfair policy. As a result I will never book Finnair or British Air again if I can avoid it.
Pros: I did get to move away from complaining passengers but "lost my coat" in the process. People are awful and obnoxious
Cons: Who doesn't turn off the plane lights at night inside the cabin? Especially when you're feeling late at night? Didn't post gate until very last minute…LHR..Then it said boarding immediately. Nowhere to get water. Hurriedly Boarded plane to find out we have the sit there an hour. Girl next to me was so childish Loud mouth complaining because she couldn't sit next to her bf.
Pros: everything was ok.
Cons: I couldn't check in on time as the booking numbers were different on the actual company that was flying me. I was trying to do this on my phone and I had to call in each time. couldn't do it on the computer.
Pros: Polite and friendly flight attendants, smooth boarding procedure
Cons: Trash everywhere on the plan by mid flight.... Broken tv screen
Cons: We were unable to find a row of seats to more comfortably facilitate traveling with a baby and a toddler as seats that should have had a cot or extra seating didn't have the cot and were sold out for an additional fee before we had the chance to. Discussing this with the staff at check0in and at the gate, made no difference as they had no knowledge of what was available on that particular flight. Every time I fly with American I'm reminded of why I don't like the airline and I will do my best to avoid them moving forward regardless of competitive ticket pricing.
Pros: Crew were friendly, helpful and efficient Entertainment was very good, especially on outgoing flight
Cons: Broken a/c on one flight, sweating buckets No leg room at all on outgoing 747 Disgusting smelly BO passenger on return flight
Pros: Crew staff pleasant although did not particularly take the initiative to help customers.
Cons: Boarding process at Heathrow was chaotic. Could not hear announcements and the response was a large crowd pushing towards an unclear entrance point. The seats are quite small and recline a minimal amount My biggest complaint is that four of us traveling together could not be seated in close proximity to each other, despite making that request over four months before the flight. Extremely frustrating to deal with check-in process as well--because we booked on Finnair, we could not use online system. This was an aggravation considering we were traveling. And--one of our bags was left behind in London. \
Pros: I booked the seats with extra room - really glad I did. The food wasn't bad, the entertainment system worked. I definitely prefer the Virgin Atlantic entertainment system, but I fly AA fairly often and will continue to.
Cons: The airport check-in was absolutely terrible. We were in line so long that an employee came up to us and said "I can't believe you're still here." Neither could I. We get to the airport at least three hours early because of stuff like this, but the incredibly slow line and unorganized way of handling it ate any of the time I'd looked so forward spending at Heathrow (I love hitting Boots etc).
Pros: For economy it felt roomier than other flights I have taken recently. Enjoyed the food the movies and the cabin staff.
Pros: The more modern plane with USB ports that actually charge and the higher quality and bigger displays really help make the trip more enjoyable.
Cons: Not as much to eat on this BA flight back to Philidelphia from Hethrow as there was on the American Airlines flight there.
Pros: Boarding was quick and efficient. Flight crew was polite, helpful and friendly. Had adequate leg room in coach, added plus was the flight was not crowded so did not have anyone sitting next to me. Did not feel squashed and claustrophobic as a result. Food was satisfactory.
Cons: Was inadequately fed on the Houston to London leg. Got nothing but a nightcap. The following morning I received a cold, stale croissant as part of a lunch box for a preschooler, nothing warm, no protein after 8 hrs in flight. I could not check in online.
Pros: Polite and helpful crew and great entertainment systems.
Pros: The inflight movie selection.
Cons: The uncomfortable chair.
Pros: It's a direct flight, it runs on time, the staff on the ground and on the flight are professional, courteous, and helpful. If you are lucky enough to have an empty seat next to you, the seating is quite comfortable, with adequate foot and stretching room.
Cons: For in-flight entertainment, the ceiling-mounted screens along the aisle are hard to see and offer no choices for viewing. The food, as usual, was poor. I ordered vegetarian meals, and on the return trip for both meals was given the same soggy pasta with tomato sauce--no protein (why not add a few chickpeas or white beans?).
Pros: The service was remarkable. Everyone was very attentive and friendly which is exactly what you would want for a long flight. The crew came around frequently to provide beverages and left you alone to sleep.
Cons: The boarding process was a bit hectic. The flight was full which I completely understand. After everyone was settled in the plane it took another 25 minutes to leave the runway.
Cons: Food wasn't very good
Pros: Friendly flight crew made me feel very welcome . Food and drinks service was excellent, nice choices. Movie selection was vast.
Pros: Flight operated by BA; food was excellent, wine was free, crew were friendly.
Cons: Legroom so cramped its dangerous; worse than on my CRJ connecting flight.
Pros: That they actually gave a meal.
Cons: Main course of chicken and rice was clearly on the small size for a 10+ hour flight. The chicken was in some vague sweet and sour sauce. It was a good thing that I had bought sandwiches before boarding. Return flight LHR to LAX was on BA and the main course of chicken and mashed potatoes was substantially larger and tastier.
Cons: My Finnair flight from London to New York was cancelled due to weather conditions in New York. I understand that. What made me very frustrated and angry is that when I contacted Finnair to reschedule the flight I was told the flight was managed by British Airways and I would have to contact them When I contacted British Airways they said it was a Finnair flight and I had to contact them. I finally had no recourse but to buy another ticket through another airline. I feel that I should be reimbursed for my Finnair ticket from London to New York! I paid for a flight I never took. (The Finnair flight from New York to London was fine.)
Pros: Crew politeness
Cons: Food is only average and not enough good movies to watch
Pros: I made it home safe
Cons: Little legroom for such a long flight. Too crowded.
Cons: I booked this trip thinking it was with a European carrier - I had specifically wanted to avoid an American carrier. I was unable to confirm my flight online and had to ring because at NO POINT was I sent info that it was AA and not Finnair. I was charge almost $60 for this service because I did not have the right references sent with my confirmation email. T he seats were cramped and uncomfortable, I was unable to pick my seat on any flight and despite my request could not change it. Boarding at Chicago was a farce, none of the ground crew seemed to be in charge and we barely started boarding with 20 mins to takeoff. Needless to say the flight left late and we had to wait to take off, and of course had to wait to land in London.
Cons: Was not able to check in online on either leg.
Pros: The food and entertainment were good.
Cons: This flight was operated by British Airways. The flight attendants on this flight were very rude and the plane was not as comfortable as the they Finnair plane.
Pros: I took the bus back and forth from SF to London. Overseas I am now in contemplation of only flying British Airways from now on. The ride is comfortable, enjoyable, entertaining, adequate space, excellent service, food and drinks are the best I have had, and exceptional services and attention. This goes for both flights. I have been recommending Britsh Airways over the last several weeks to pretty much everyone I know. My family and I will be looking to British Airways for overseas flights as a priority.
Cons: Connecting flight thru Heathrow was too close for comfort. I just reached the gate at the end of boarding. If there had been a glitch at all I would have missed the flight.
Pros: Great crew-service was prompt
Cons: Food was served an hour after we took off and we got a snack 7 hours later!! You'd think that on a 9 hour flight, there would be two full meals. Also, entertainment system was tiny (4" screen) and colors were washed out with brightness/contrast so bad, you couldn't see anything at all. Seats were cramped-I took an Emirates flight from London to Bangalore-what a world of difference!!!! Never flying BA again, that's for sure.
Pros: Short good flight, with no issues. Friendly crew that were very professional.
Cons: No complaints.
Airlines flying from London Heathrow Airport to California have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from London Heathrow Airport to California
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London Heathrow Airport (LHR)United Kingdom