Daily cleaning, installation of cabin HEPA filters on flights from London Heathrow
|November||Best time to beat the crowds with an average 5% drop in price.|
|July||Most popular time to fly with an average 28% increase in price.|
Average price round-trip
|$516||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
KLM, Air France and Delta have all waived their change and cancellation fees on flights from London Heathrow to United States. Confirm policies on booking site.
Delta and Alaska Airlines do not allow booking a middle seat on flights from London Heathrow to United States.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 7h 30m
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 1,095 active cases of COVID-19 diagnosed in US and 0 deaths as of Feb 24 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Amazing !"
Cons: "Nothing all good really"
Cons: "Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks"
Cons: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."
Pros: "Speedy boarding and good locker space"
Cons: "Lack of room in seat especially with seat in front reclined."
Pros: "Crew was generally nice and caring."
Cons: "Of course coach seat was not super comfortable. And speaker and screen at my seat did not work."
Pros: "Crew was nice"
Cons: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Pros: "Premium economy was perfect, smaller cabin with less people, great flight."
Pros: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The flight was so delayed I missed my connecting flight to jfk."
Pros: "Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general."
Cons: "Boarding can get crowded so don't be in a rush"
Pros: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Cons: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."
Pros: "Service, pilot updates, and seating were all great!"
Pros: "The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent."
Cons: "Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved."
Pros: "Friendly staff, so much food/snacks were offered. Good movies available."
Cons: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Pros: "Service, meals, friendly and attentive FAs"
Pros: "The crew were friendly."
Cons: "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."
Pros: "The cabin crew were excellent!"
Cons: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Pros: "Legroom, lovely staff and all round good flight"
Cons: "Older media entertainment screen with hard to use touch interface."
Cons: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."
Pros: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Cons: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
Pros: "Virgin atlantic is the best airline with Dreamliner"
Pros: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."
Pros: "Choice of movies was good, but told the flight over was better. I flew another airline. Had no issue checking one bag in for free, but I think that is standard on an international flight."
Cons: "Entertainment systems take up foot/bag space underneath the seats. Was not able to get more than one glass of wine, even though I missed the first beverage service, that is my fault though, but I don't recall it being an issue getting a drink between services. Entertainment systems had contrast issues and it seemed like a lot of people 8 - 10 had issues since they were using iPads instead of the built in monitors. A lot of wear showing on the entertainment systems remotes."
Pros: "Efficient service"
Cons: "Entertainment screens were of poor quality"
Cons: "My headphones and those of my neighbors did not work."
Pros: "The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom)."
Cons: "Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)"
Pros: "I liked everything, which is very uncharacteristic :)) At least compared to the big American carriers or the national European ones, VA is a gen - esthetically for sure. Clean, comfy, stylish! Will be my choice from now on."
Pros: "Food was great, plenty of it also"
Cons: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."
Pros: "Staff was friendly and welcoming."
Cons: "There was nothing not to like."
Pros: "Easy check in and boarding."
Cons: "Uncomfortable seats and poor food."
Pros: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Cons: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Cons: "cabin was nice but cold"
Pros: "Not much not to like about this experience except for cramped seating in coach."
Pros: "I liked the entertainment system, free adult beverages and boarding process"
Cons: "I don't like that they have you pay extra for picking seats that have no extras. No preboarding. No extra legroom."
Pros: "Service, food, etched all fine"
Cons: "Fees to assign seats in advance are very high. Sat on the Tarmac a while before takeoff and after landing."
Pros: "Food and beverage choices excellent"
Cons: "Cold draft at all times."
Pros: "The crew was very good with the passengers and attentive"
Cons: "The leg space is very tight, it was very hard to sit specially for longer flights it's not that comfortable"
Pros: "free wine, good food, and friendly cabin crew? what more could you want? oh, a good variety of entertainment. I watched two documentaries and "The Lobster" a great choice, never would have seen it otherwise."
Cons: "The seat cushions are really hard and not very comfortable to sit on for a long flight. If you could get a higher density foam that would be great. my bum was a bit sore/uncomfortable."
Cons: "45 minute delay on runway after landing was very very frustrating."
Pros: "Staff were friendly and flight was clean. Lots of movies to watch."
Cons: "The seats gets smaller each year. For a seven hour flight, the seats are very uncomfortable, no space to move. The flight with the hand held remote control TV had poor visual quality. It was hard to watch movies with dark background."
Pros: "Good was decent."
Cons: "This VS25 flight, whatever airplane it was felt old and the v poorly designed "seat back pocket" sat so low and protruded out so much that it pushed against your knees. V uncomfortable."
Cons: "The food I had food poisoning"
Pros: "Extremely uncomfortable seats in the Economy section and a very confusing remote control to maneuver the entertainment screen. The crew was excellent so it's not their fault. The food was passable but those white bread rolls got to go. My luggage didn't arrive so let's hope they bring it today."
Pros: "Flight D001 (Delta / Virgin, LHR to JFK) Staff were terrific. The food was the best I've had so far (and I fly a lot!) The choice of entertainment was varied and excellent. Flight was smooth and captain was very communicative."
Cons: "Chair kept snapping back to position from recline (33E). Man behind me kept banging on the screen behind my head Inspite of announcement not to do do from cabin crew. If they could catch ppl doing that and say something that would be great :-) (although I realize if course the this isn't their fault.)"
Pros: "Good service, comfortable seats and quick flight, great combination for a long trip."
Pros: "Excellent in all aspects, to and fro."
Cons: "Everything was excellent! I will be flying with them again!"
Pros: "Everything other than luggage situation"
Cons: "Luggage left in London and had to pay for baggage when Momondo said luggage was included"
Pros: "Quick, comfortable and easy"
Cons: "Boarding was a bit clunky"
Pros: "There wasn’t anything to highlight as good. On this trip except LHR was organized and clean. The boarding was a free for all after the elderly and young had been boarded footstep as they should."
Cons: "The ground staff were rude and officious"
Pros: "Lufthansa hands down is the best airline I have ever flown!"
Cons: "Great Airlines, accommodating"
Cons: "I don't know"
Pros: "All great except my seat."
Cons: "Window seat was completely obstructed by wing!! Seat uncomfortable but sat on pillow provided which helped a lot."
Cons: "Online check-in did not work. When I checked in at the airport, I received only a middle seat."
Pros: "Made up most of the time. Latrobe leaving due to queue."
Cons: "That I did not know in advance there was a snack. Would have odered vegan as it was had nothing."
Pros: "Great aircraft"
Cons: "Waiting for arrival gate"
Cons: "I didn’t like it because when I asked for a big water bottle, they refused to gove it to me while I am sick and suffer dry throat. The space is rather small. If you are 5ft 5 and above person, I honestly would suggest you buy extra legroom for comfortable purposes. Also, there is like 1 restroom on the whole plane and if you sot at the end, you are screw. Lets not forget that they delayed our flights like 4 hours and only gave us 1 voucher for snack. I don’t expect the experience will be fancy but this is a total disappointment!"
Pros: "Everything went off without a hitch. Love how organized Lufthansa is."
Pros: "The short wait for departure."
Cons: "The long complicated walk to the gate...."
Pros: "The counter staff in Heathrow was great"
Pros: "Could not get skybridge to operate so that we could disembark. United airlines."
Cons: "It was cancelled and I had to wait in line for over one and a half hours to speak with someone to find a solution."
Cons: "Too close for getting on as 3 passport checks seems redundant. Munich has very little signage to direct anyone. We do not live there so do not know the language."
Cons: "Delay due to overbooking"
Pros: "Same as above."
Cons: "Same as above."
Pros: "Fast and efficient boarding"
Pros: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"
Cons: "The plane lands a considerable distance from the airport, you walk across the tarmac in the rain to a bus, and then the bus ride is almost 15 minutes. I expect Lufthansa to have a better berth at Frankfurt."
Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"
Pros: "Comfortable, timely and pleasant overall."
Pros: "more than 2 hours spent in the plane which was the reason for waiting at the airport taxi and extra pay."
Pros: "Everything was good."
Cons: "everthing was good!"
Pros: "see above"
Cons: "see above"
Pros: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"
Pros: "Nice staff"
Cons: "Most cramped seat I've ever sat in. Couldn't even sit because my knees hit the seat in front, before my but was in the chair."
Cons: "Was not poker game :("
Pros: "On time, nice staff"
Cons: "It turned around and we were stuck in Frankfurt for the night."
Pros: "Please see above. Typed in the wrong place."
Pros: "Priority boarding with small kids"
Cons: "In London I was required to ask fro this priority boarding with kids if not asked I would be queuing with small kids for 15 minutes.. (whilst In Frankfurt we have been invited to be boarded as first ones without asking for it.)"
Pros: "Coffee was excellent"
Pros: "terrible earphone, could listen only on one ear."
Pros: "very clean and nice cabin space"
Pros: "I loved how friendly the airline attendants were."
Cons: "I didn't like how in the Munich airport I couldn't find a place to plug my phone in. they should make those more accessible"
Pros: "Your services and email updates were some of the best in the business."
Cons: "Your website is the least friendly we have EVER encountered."
Pros: "Staff/stewards were very upbeat and pleasant, professional and were perfect at looking after very tired customers (at least for me)."
Pros: "Staff attentive. Came by very frequently."
Pros: "The flight attendants were good - they run a tight ship, both from a safety perspective and looking out for the passengers. That said, they should have allowed me to move to any open seat, except first class, to accommodate any passenger with broken equipment at the seat they selected."
Cons: "This old plane had broken seats with broken entertainment equipment. After changing seats twice, my ultimate seat still had a loud buzz in the sound system. The flight attendants should be allowed to seat an inconvenienced passenger in any open seat in the event of broken equipment. Space in the seats was ridiculously tight for a 7 hr international flight."
Pros: "Traveled with my dog. They had empty row so United moved us there so dog can be comfortable under the middle seat. Staff was very nice and offered water and ice for the dog."
Pros: "honestly? nothing."
Cons: "3 hours late. it was operated by united airlines, it was the first and last time that I flew them, worst of the worst!"
Cons: "Pilot did not yet to avoid turbulences, which were pretty bad. They also lost my luggage which arrived after three days."
Pros: "Lovely crew, very good entertainment system."
Pros: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Cons: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."
Pros: "All good. Very hospitable cabin crew, great service."
Pros: "Customer service and efficiency"
Cons: "The delay because of a software glitch"
Cons: "The time. Ity was very delayed. Almost lost my last connection."
Pros: "The blueberry juice was good!!"
Cons: "Sitting by the bathrooms. There weren’t even pretzels."
Pros: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Cons: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."
Pros: "The new Airbus A350"
Cons: "Onboard food and drink is quite expensive"
Pros: "Far better quality and value than BA, it's OneWorld partner."
Cons: "It was all good."
Pros: "We were kept informed about the delay"
Cons: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"
Pros: "This was a very good and on time flight from London to Helsinki. The exit row had lots of legroom."
Pros: "The staff were thoughtful and kind. They checked on us and offered snacks and water very regularly. My favorite, though, was that the captain took the time to alert us to the sights out the window. We had closed the shades at the request of the attendants and would have missed the beauty of Greenland had he not alerted us to peak out. I appreciate that!"
Cons: "Not offered a beverage ."
Pros: "Comfortable smooth flight, quiet in the large modern BA A380 aircraft"
Cons: "Usual boarding with people in rear having to get past people in lower row numbers having been boarded first."
Pros: "Made up some of lost time from delayed departure"
Cons: "Seats cramped"
Pros: "Great flight and nice people"
Cons: "Because the flight was through british airways, extra baggage was $90 much more expensive than Finnair's prices. After paying that before departure to London I recieved an email from British Airways that stated an extra bag for both my flight to London and return flight to San Francisco had been fully paid for. At the airport I was told by British Airways employees that I would have to pay another $90 regardless of what my email said because their official prices are $90 each way not both. I showed them the confirmation I had recieved and all they could say was "that is confusing". There was very little empathy or attempt to help. As a result I was forced to leave the suitcase behind with my acquaintance in London and do an in airport shuffle of all of my belongings. The flight was great but beware emails that may not match up with online info."
Pros: "We ended up being on a BA flight which was fine. Ok service, check in from London much better than USA. In flight entertainment good."
Cons: "Nonchalant crew on the way back, I asked if they had any snacks half way into the flight as I didn't eat dinner, I went to the galley and the head of customer service heard my request, looked at me and just carried on reading his paper leaving a flight attendant to offer me a small bag of pretzels , which she had to search for. Very poor"
Cons: "I wanted to go home early..... They wanted to charge me 400 dollars to change my booking"
Cons: "I booked this through Finnair and it was a British Airways code share .I was unable to get the record locator for BA and could not check in prior to getting to the airport ."
Pros: "everything was ok."
Cons: "I couldn't check in on time as the booking numbers were different on the actual company that was flying me. I was trying to do this on my phone and I had to call in each time. couldn't do it on the computer."
Pros: "Polite and friendly flight attendants, smooth boarding procedure"
Cons: "Trash everywhere on the plan by mid flight.... Broken tv screen"
Cons: "I am 6'1" tall. Seats were designed for 5'1" persons."
Cons: "We were unable to find a row of seats to more comfortably facilitate traveling with a baby and a toddler as seats that should have had a cot or extra seating didn't have the cot and were sold out for an additional fee before we had the chance to. Discussing this with the staff at check0in and at the gate, made no difference as they had no knowledge of what was available on that particular flight. Every time I fly with American I'm reminded of why I don't like the airline and I will do my best to avoid them moving forward regardless of competitive ticket pricing."
Pros: "Everything good except getting bag after flight."
Cons: "Took over an hour at baggage claim."
Pros: "Wonderful service and care from crew."
Pros: "The inflight movie selection."
Cons: "The uncomfortable chair."
Pros: "Traveled BA and it was lovely, as usual."
Cons: "The flight staff on this particular BA flight was not as accommodating and friendly as I am so accustomed to on BA. Perhaps the flight attendant in charge of our seats was having a bad day. Also, the food on our BA flights to and from NYC was not up to scratch and rather bland and ordinary, compared to their usual. that was a huge disappointment."
Pros: "Flights were on BA not Finnair"
Cons: "Ba website did not work properly."
Pros: "geting off"
Cons: "To cramped so I will go back to Delta"
Cons: "In-flight entertainment was not working. Made and 11hr flight seem light 20 hrs."
Pros: "it was fine"
Cons: "My Finnair flight from London to New York was cancelled due to weather conditions in New York. I understand that. What made me very frustrated and angry is that when I contacted Finnair to reschedule the flight I was told the flight was managed by British Airways and I would have to contact them When I contacted British Airways they said it was a Finnair flight and I had to contact them. I finally had no recourse but to buy another ticket through another airline. I feel that I should be reimbursed for my Finnair ticket from London to New York! I paid for a flight I never took. (The Finnair flight from New York to London was fine.)"
Cons: "First of all, though this was booked as a Finnair flight, Finnair was never part of the process after the booking. We rec'd an email from Kayak saying we could check in 36 hrs early - not so. Even at the 24 hr mark, we were unable to check in via Finnair - had to go to British Airways. Finnair was not represented at either airport - British Airways. On the return, British Airways canceled our flight (2 hrs before takeoff), and we could not get a non-stop flight home. This meant that we had to change terminals, retrieve our bags at the layover, recheck, etc. which of course, added 3 hrs to the original length of the trip. Where's our compensation? We paid for a round trip non-stop flight."
Pros: "I made it home safe"
Cons: "Little legroom for such a long flight. Too crowded."
Cons: "Boarding was chaotic. Pre boading not enforced, all passengers boarding at the same."
Pros: "Although I booked this as Finnair, it was actually a British Airways flight, as I knew it would be. And it was fine--I don't think Finnair gets much credit, but whatever. I'd actually have liked to travel with someone more exotic!"
Cons: "I booked this trip thinking it was with a European carrier - I had specifically wanted to avoid an American carrier. I was unable to confirm my flight online and had to ring because at NO POINT was I sent info that it was AA and not Finnair. I was charge almost $60 for this service because I did not have the right references sent with my confirmation email. T he seats were cramped and uncomfortable, I was unable to pick my seat on any flight and despite my request could not change it. Boarding at Chicago was a farce, none of the ground crew seemed to be in charge and we barely started boarding with 20 mins to takeoff. Needless to say the flight left late and we had to wait to take off, and of course had to wait to land in London."
Cons: "experience was awful. Helen Rowena Boysen"
Pros: "Arrived on time. Smooth flight."
Cons: "Nothing really."
Pros: "British Airway's Entertainment is better than FinnAir. Smooth flight."
Cons: "Nothing really."
Pros: "Services, food, smooth landing."
Pros: "Boarding was smooth and the flight crew and attendants were friendly and helpful."
Cons: "The seats were so close that we felt like cordwood stacked vertically. There wasn't elbow roon to butter my roll without elbowing the person in the next seat. The food was boring. It was very cold, despite my dressing warmly. It was a relief to board our next flight, which was JetBlue."
Cons: "This is 2016 and to have planes that don't have in seat screens for entertainment is ridiculous. This was over a 9 hour flight. Won't choose your airline again because of this."
Cons: "No individual air controls for each seat"
Pros: "The flight itself was very good. The food is descent and there are good selection of movies."
Cons: "My bag was left in London during my connection and arrived in Denver the next day. From what I understand once my bag arrived it was handed off to a third party delivery company. I am not sure how to complain to this company, maybe British Airways has a way to do it since they hired them. My bag must have arrived around 3:30pm in Denver. I got a text at 5pm that my bag was being delivered, which is fine so far. I did not hear before 10pm from the delivery guy about an estimated delivery time of my luggage, at that point he said he would show up around midnight. He eventually arrived at 3am. I don't know how the delivery company plans their deliveries but this is rather unacceptable. Unfortunately, this is not the first time this happens to me. Do they really always expect people to stay up until 3am the day after an international flight to get their luggage that was mis-handled by the airline.... I'd rather just drive to the airport myself the next day to get my suitcase myself."
Pros: "Flight was on time. Staff were very friendly. The whole process was easy."
Pros: "No device charging outlets."
Pros: "flight left and arrive on time"
Cons: "No individual entertainment and delay in baggage claim. Food need improving."
Pros: "No wifi on flight made work very limited in options. Also, tech was off so there was only one movie screen at the front of the section. No individual entertainment. Simply too rough for a long haul flight starting at 5pm, when one wants to do work and relax as it is too early for sleep."
Cons: "Better organized boarding Snacks (only via purchase)"
Pros: "On time"
Cons: "Less baby crying"
Cons: "More room under seat in front of me"
Cons: "Didn’t have Internet access. No snacks. No headphones. The person at check-in was little rude."
Cons: "I have never seen a smaller seat on a plane in my life. Worst airline ever."
Cons: "I was very surprised, that I had to pay for my luggage. Didn’t have to do that flying from Boston to Munich, but on my way back."
Cons: "They asked everybody to put fit carry-ons in measuring bin and it slowed boarding a lot. Some bags got stuck there, it was quite entertaining :)"
Cons: "Icelandair has decided to make tickets cheap and baggage charges outrageous. My fault for not reading more carefully but I will not fly this airline again."
Cons: "I was charged for bags at Frankfurt airport and should not have been. Disputing the charges."
Cons: "See above."
Cons: "Had to pay for everything on the plane"
Pros: "Lots of films and tv shows to choose from, polite staff, timely flughts and a nice place to spend a layover."
Cons: "Seat comfort"
Cons: "Overall, too many people crammed onto one aircraft."
Cons: "Chaos on last leg Total chaos Was shoved and pushed while waiting to board They need some boarding system Zones or numbers"
Pros: "Icelandair caters to children which is exceptional."
Cons: "There were just a few chairs for people to sit in while waiting to board. The boarding zones were crammed together so it was absolute chaos lining up to board. I was really surprised but the Icelandair personnel at the airport were extremely unfriendly. They seemed irritated when asked a question and did not smile."
Cons: "Rejkjavik aiport is woefully undersized and understaffed to handle the volume of passengers connecting through to other destinations. Jam-packed waiting areas and walking aisles and long queues in restrooms and refreshment areas. A lovely building, but not a pleasant experience at all."
Cons: "See above."
Pros: "Seating space was good, not cramped. Boarding was well organized."
Cons: "No snack, even pretzels, with beverage service."
Pros: "Service on the plane was excellent."
Cons: "Reykjavik airport is rough! It is very crowded and boarding was chaotic."
Cons: "Customer service and supervisor had distained attitude, will not travel with Icelandair again"
Cons: "There was not enough room in the boarding area."
Pros: "Excellent selection of Icelandic films!"
Cons: "I STRONGLY encourage you to move away from offering EVERY passenger a small bottle of cold water when boarding! Please think about just how many plastic bottles are being needlessly created and then thrown away EVERY DAY! The water is apparently from some very good spring in Iceland... but think about all the plastic bottles that are going to was up on your shores EVERY DAY! It's a very bad trade-off if you ask me. (Which you did via this questionnaire.) And on a loosely related point... At Reykjavik airport (which was a packed chaotic mess the day we passed through) I could only find ONE fountain (downstairs by the toilets) where passengers could refill drinking bottles. I went down three times to fill our bottle and every time there was a line of at least 10 folks. Clearly people want to use refillable bottles but it sure makes it hard when there is only one location to do it. Throw in at least a half dozen of them around the airport please."
Pros: "They got us from A to B safely...I am grateful. But not a very warm and friendly bunch!"
Cons: "Not enough water provided, layover in KEF was a disaster of timings and delays, etc"
Cons: "No snacks."
Cons: "too many flights landed at KEF at one time. the iceland customs could not handle all the flights at one time. it seems like the idea/plan to make iceland a primary stopover location was done without determining how many flights could descend on the terminal at one time. i was in a line that was almost all the way down the terminal. we truly were processed quickly - but it gave many around us a lot of stress over thinking they would miss their connecting flights. since i had done this before and the exact same thing happened (too many to process in too short a period of time) i reassured the people around us that icelandair holds the connecting flights until all people were processed. it gives a bad look to iceland and icelandair and i am sure could be remedied by changing some arrival/departure times. again, the idea of having iceland be a primary stopover to put them 'on the map' and glean the revenue from the potential travel is excellent, great marketing strategy - but is iceland air shooting them in the foot if they have implemented this plan without the infrastructure - please pass along to iceland- a country i really loved when i visited before this marketing plan!"
Cons: "4 hours in plane without take off, grounded! spoon feeding the 30 minute delays"
Cons: "Long delay because of weather"
Pros: "Kind staff. Free coffee."
Cons: "Witnessed onboard dispute between passenger and a minor passenger over the child's instrument case which was in the older passengers' overhead storage. Also seated next to large family group was difficult."
Pros: "Super easy and the cost was amazing!"
Cons: "no snacks!"
Pros: "Spent two hours after boarding before takeoff... plane desperately needs more air circulation and a lower thermostat point."
Pros: "Smooth ride, good customer service"
Cons: "Luggage lost on my way to Iceland and then lost my entire family's luggage upon our return to the US."
Cons: "The boarding of the plane in Iceland was absolute chaos. It was just a free for all which turned into a mob of people being held in a small Tom and then the flood gates were opened to cram into the plane."
Pros: "direct service"
Cons: "reservation process by Kayak was the worst....I am moving on to google flights."
Pros: "see above"
Cons: "Had to paid for chips"
Cons: "always delays!! super slow boarding on the plane"
Cons: "Attitude of employees, totally cold and unhelpful. Is this your culture?"
Pros: "Price and the fact that they waited to take off until we arrived from Copenhagen"
Cons: "Boarding is awful - just a mad rush of people!!"
Pros: "See above"
Pros: "Icelandair service"
Pros: "Same as above"
Cons: "Same as above"
Cons: "They should at least give some snake"
Cons: "We were seated at an exit seat which was fine other than the window seat being very, very cold."
Pros: "Great consideration from cabin crew."
Pros: "Food was very good, and plentiful! Wine served with meal. Friendly staff. Smooth flight."
Cons: "Seats are a little narrow"
Pros: "Crew were lovely, although they never came back to do a second drink service and didn’t answer call button, so anyone in PE had to walk back through Coach to get a drink. Not great. Food was tasty."
Cons: "Premium Economy barely worth it and not as advertised - no amenity kit, in flight service identical to Coach (except for upgraded meal), seat super uncomfortable with an awkward footrest and a non working headrest."
Pros: "all of the same reasons as noted above"
Pros: "Heathrow terminal 5 is modern, clean and efficient. The BA 787 Dreamliner is the best and the crew were professional all throughout the journey."
Cons: "I would avoid flying into Newark internationally if I have the option next time. Besides from the obvious that the airport is outdated, it is totally understaffed. There were about a staff of four directing international travelers at Passport Control and they were impolite which created a stressful and unwelcoming experience. The second issue I experienced was at baggage claim. Due to some issue I didn’t personally experienced, non-US passport holders experienced major delays entering the country. This resulted in hundreds of luggage that were left unclaimed from a previous flight still on the carousel. There was only two airport staff at this area so people from the BA flight had to take these the bags off the carousel inorder to make space for our flights bags to fit. It’s was totally chaotic and easily avoidable if there were more airport staff managing this area. This international airport is a national embarrassment, and if you’re a foreign traveler, I would highly discourage you from flying into Newark."
Pros: "Most things"
Cons: "Luggage took forever to be delivered in Newark--one of the longest waits I've ever experienced."
Pros: "The seats in "business class" are adequate but other airlines are nicer and newer. The food was good though."
Cons: "The way the seats were set up was really weird. I actually was flying backwards."
Pros: "Food and entertainment selections were very nice"
Cons: "The passenger behind me constantly moving and pushing against my seat"
Pros: "Cordial and helpful crew members. Food was excellent."
Cons: "entertainment was not functioning through out the flight."
Pros: "Nice staff who are doing their best with the little they have."
Cons: "The planes are dated. No Wifi. Bad food. Limited entertainment. I was kind of shocked at how lame it was. I will never fly them again, if I can help it."
Cons: "Food was not so Good. Poor quality. Very Little Space for economic flights. Blankets and pillows very poor quality better have your own."
Pros: "787 is a great plane and was very comfortable. Even my 6'6" husband praised it. Cabin crew went above and beyond in all respects."
Pros: "Staff, service, punctual everything superb!!!!"
Pros: "boarding was good,flights were on time."
Cons: "if flight is packed, they need extra staff? were impatient on services,may not their fault? airline may figure out?"
Pros: "Crew was nice"
Cons: "Too cramped and the food was mediocre."
Cons: "Customer service was terrible. The flight was overbooked and everyone was treating me as if it were MY fault the plane was oversold and I didn't have a seat. No apologies, no sympathy. It was as if they were doing me a favor by trying to get me on the flight. I had to wait it 4 long lines to get it taken care of and the people working the floor of the check-in area kept directing me to the wrong places. Purchasing a plane ticket on your airline for a specific should be enough to guarantee a seat on a plane. It's absurd that I spent 900 for a ticket and that doesn't guarantee me that I'll be on the flight."
Pros: "The crew was fantastic and professional, accommodating and very attentive. The seats were comfortable and the flight itself was smooth."
Cons: "The food was not particularly good, I imagine a better class of ticket would improve the food experience. Then again, one does not fly for the food!"
Pros: "The food was good"
Cons: "Again because I was not allow to choose a better sit or buy an upgrade it was so fustrated!!"
Pros: "I worked for BA for 20 years. I was glad to book them. Ba Turned out to be AA Sat scrunched up between to big people. while in the back there were. 2 people sleeping across 4 seats. outrageous"
Cons: "No seats were allocated when i checked in for return flight. Flight overbooked. No time to change currency or stop for a tea as I had to wait and see if i was going to get a seat I was 3 and 1/2 hours before the flight."
Cons: "upon existing the airline, we were instructed to go to a certain gate, which ended up being the wrong gate and by the time we discovered that we were at the wrong place, we missed the flight! British Airways was unhelpful, not compassionate and completely oblivious to their own mistake! I had to purchase a new flight home and was stuck in the airport for over 6 hours! not to mention that they told us the air craft was smaller than the originally scheduled craft so they made us check everything including our carry ons. Thankfully I didn't need any of my medication. This was absolutely the WORST flight home!"
Pros: "Service was good as well."
Cons: "Nothing really"
Cons: "Lost my bags. Incompetent in nice airport. Crew was rude"
Cons: "The metal boxes below the seats mean that the little space allowed to a person is now all the more clipped. My backpack wouldn't even fit under the seat. My knees are already pressed up against the chair in front of me, now there's nowhere for me to stuff my feet even."
Pros: "The variety of in-flight entertainment options. The headrests. The staff was particularly helpful and courteous."
Pros: "Food) wine, entertainment, spacious, comfy seats (coach). Despite being in tbe middle seat I slept well."
Cons: "Flight attendants are obsessive about rules- they will wake you to put on your seatbelt or bring up your seat 40+ minutes before landing. But very polite."
Pros: "There was nothing to like except for the customer service skills of the cabin supervisor who profusely apologised for BA."
Cons: "At the airport, we were told that we did not have seats together as te flight was oversold. Strange as we had a six year old traveling with us. After much discussion, they gave two seats in the economy plus for me and the child but down graded child's mom to economy. We were told that someone from BA will contact us but it has been 10 days and no call or email. BA doesn't care and is just like all other airlines."
Pros: "Loved the new BA airplanes. Great staff and customer service"
Cons: "I would not use Kayak again. Went though some noname ticketed named webjets. Called multiple times and could not get anyone who spoke proper english. Due to the fact that you did not buy the ticket direct BA customer service could not assist us"
Pros: "Nothing stood out good or bad. Average plane. Average service."
Pros: "Very incredible from check in, flight and service! Well done"
Pros: "Food and entertainment were good."
Cons: "Abysmal leg room."
Pros: "I liked the on-board entertainment, food and enough legroom."
Cons: "No negatives."
Cons: "THEY CHANGED OUR FLIGHT FROM NEWARK TO JFK WITHOUT TELLING US"
Cons: "Cramped seating."
Pros: "Standard BA dependability. Like a dependable but stodgy old uncle."
Cons: "Chaotic boarding process. No enforcement of boarding groups"
Pros: "On time, excellent video and entertainment selectionsall good"
Cons: "They lost all of our luggage from our group traveling together. 8 bags didn't make it. Very frustrating."
Cons: "See above"
Pros: "Everything was great"
Cons: "No complaints"
Cons: "Could not check in online"
Pros: "Same as above: On-time departure, comfortable cabin, good communication and attentive crew, that's all I want and I got it on this flight!"
Cons: "My luggage was lost and I did not receive it for 2 days."
Pros: "We made it to our destination."
Cons: "The airline misplaced our stroller and one of our cases. We felt abandoned."
Pros: "Nothing was good. You're terrible at your job."
Cons: "Really my worst flying experience ever. For an international flight they had the worst TV's in the head rest. Picture was faded. You get stuck with crappy middle seat unless you're lucky enough to quickly book a window at that 24hr period before the flight. They have a greedy little trick they like to pull to make more money like us the consumer don't realize what's going on. They sell you a ticket then try to swindle more money out of you to request your seat. Total BS move. When I complained about it they gave me some canned response about how its better customer services stating that some customers prefer to pay to request their seat. Are you kidding me? Why not just state you're selling window seats for more money instead of trying to play your customers for idiots. Only makes me want to never fly your airline again."
Cons: "Landing was rough. Very rough."
Cons: "Our British Airways flights were cancelled going & returning on the trip. This resulted in rebooking in both directions, at different points in the trip. The cancellation on the return trip was extremely inconvenient since we didn't have a phone to contact BA. After wondering the airport on the day of our departure, for a BA representative that could help, we were directed to a ticket sales office. Then after waiting for another one (1) hour in a line, the BA representative rebooked our return flights. This was not a good way to start or end a trip!"
Pros: "British Airways really surprised me by offering a free sandwich and dessert with a beverage: outstanding!"
Airlines flying from London Heathrow have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from London Heathrow
Masks required on board, masks provided on flights from London Heathrow
Social distancing seating
Middle seats unavailable to book on flights from London Heathrow
Testing for antibodies, testing for symptoms for flights from London Heathrow
Waiving of change fees. Search flexible flights from London Heathrow