|Avg. Flight Duration||1h 55m|
|Flights Arrive in||Milan Malpensa|
|Flights Depart from||London|
Pros: same service from AA
Pros: It was short and fine
Pros: Updates on status via email and sms
Cons: Choices not AWS international, too UK centric, Crew was superficial and curt
Pros: The crew was good
Cons: The seats
Pros: We slept the entire flight since this was the second leg of our journey.
Cons: Plane departed 40 minutes late even though we were on board in time. Congestion at Heathrow was the problem, but this was not a problem for us since we got an extra 40 minutes of sleep.
Pros: Attentive crew, plenty to drink
Cons: Not crazy about the seat arrangement on this plane
Cons: The entertainment system wasnt working on the first flight, and had poor content on the second flight.
Pros: Friendly crew
Cons: Hectic boarding; airplane seemed very old
Pros: Great safety video, made me laugh.
Pros: Check-in staff was great at LHR - they were able to configure our seating so that the seat was empty between us.
Cons: Trip from London to Madrid wasn’t confortable ande crew was not friendly
Pros: Crew were very good
Cons: We had a delay caused by over filling of fuel
Pros: Crew was great and friendly. Seats were fairly comfortable.
Cons: Our entire row's entertainment screens did not work and the attendants said (3 times) that they would reset our screens, but did not.
Cons: Received a text that changed the flight departure to a later time. Missed the flight. Cost me baanaadditional
Pros: Beautiful plane. Cool black leather seats. Extremely nice crew.
Cons: No tv our power source
Pros: The crew was very attentive and professional. The seats were comfortable and food was good!
Cons: Keep the lights off :)
Cons: My flight was supposed to be at 4:40pm on May 16th. It was cancelled and rescheduled to 2:00pm may 17th. I have been waiting in line for three hours to check my bags, and get on a flight. Still at the original destination, VERY UNHAPPY.
Pros: Food and entertainment were good
Cons: Flight was terribly cold. Better AC management required
Pros: British Airways makes you pay for water!!! I accept paying for food and drinks but water should be free Also their machines to pay on board don’t accept USA credit cards so I couldn’t pay but a kind flight attendant allowed me to buy with card and she hand wrote info
Pros: We were downgraded from our Business class tickets to Economy Plus because the flight was overbooked. The journey and services were poor. This is for a business class passengers who paid full fair.
Cons: All problems mentioned above needs to be fixed. We are not flying BA again. We are done with you
Milan Malpensa (MXP) Italy
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