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Pros: best airline
Cons: when its best there is no comment

Pros: Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me.

Pros: The seating was very uncomfortable and cramped I
Cons: I’m really not sure. The seat felt like I was sitting on a rock and I had a lot of trouble moving so as not to disturb the person seated next to me.

Pros: Staff were accommodating and considerate, great flight!

Pros: Amazing service. Incredible comfort.
Cons: Nothing

Pros: Crews were excellent. Luggage came out very fast. Flight was very comfortable.

Pros: Great crew and food. Nice economy class.

Pros: Flight was on time, baggage was quick, got out of airport and on my way.
Cons: Deboarding out on the taxi way in Doha, then busing us to the terminal, took a long time, we were dropped in front and had to go through security again, should have been an easy connection but ended up rushing. status boards in Doha are not that clear, change a lot

Pros: nice crew, great service

Pros: much better than average food
Cons: shorter length flight but maybe little can be done,

Pros: Flight was on time, touch down smooth
Cons: The screen for my seat was not working correctly so could not do anything except wait for flight to finish

Pros: 1. All flights were on time. 2. The aircrafts were clean and tidy. 3. The choice of entertainment was plentiful. 4. Possibility to connect to internet provided on outbound leg, not on inbound.
Cons: 1. The boarding process, in general, could be improved. 2. The "official" transit time was one hour, but passengers were made to wait while the business class disembarked, reducing actual transit time to 30 mins. Considering distance to departing gate, and security checks, this was stressful.

Cons: Long trip

Cons: Qatar airways claims to have inflight wifi. But it is not true because it did not work in either of my flights. Food could have been better.

Pros: amazing
Cons: better food

Pros: Extra leg room only coz I was on exit isle
Cons: Entertainment is poor. Very few selections on black movies and music. Mostly Arabic and Indians. Food was alright

Pros: Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while.
Cons: Nothing to dislike.

Pros: Great service onboard!!
Cons: Checkin at Zurich!!!Waited two hours in line to weigh in... Staff was friendly but not enough staff

Cons: The plane was delayed at the start but that's was ok you need a safe plane but we missed the next flight. You don't flight to Cuba so missed all the next day flight to Cuba but you lost all four bags and not helping to get them back so missed the rebooked flights again, so stall waiting someone to find them.

Pros: qatar airways
Cons: serving alcohol to passengers more than once is disturbing the passengers on the side

Cons: Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. .

Pros: Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine.
Cons: A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines.

Cons: Leg rooml

Pros: Everything
Cons: None

Pros: Plane was excellent
Cons: Original schedule was changed from Sunday departure to Saturday without notifying us resulting in a 12 hour stay at Philadelphia and a one day loss of our scheduled trip. So far no explanation from webjet.

Pros: Food, entertainment options, comfortable seats, warm blankets
Cons: My volume did not work well on the entertainment system.

Cons: The food was horrible

Pros: Good service but need to improve food quality and quantity.

Cons: Screaming children; not the airliners fault

Pros: Onboard crew pleasant and service efficient as always. Seats more comfortable than other airlines but aisles so narrow EVERYONE bumped me going by for 15 hours.
Cons: Ground crews remain the downfall of this airline. Long line in Doha to re-clear security on international connection FROM USA! Fastidiously weighing and forcing mutiple repacks of carry-on bags even though well under total limit of checked & carry. (Doha agent told me dfferent rules appied for carrry on 2nd plane even though I asked specifically frm original agent who checked me thru to final dest--insisted I check main carry on even though there turned out to be plenty of overhead room on board). Poor coordination of checkin lines, security lanes, and flow of people -- all fixable with a little forethought, engineering, and better utilization of circulation space -- and much clearer communication!

Cons: The crew at the ticket counter was quite rude. Our suitcases were 2kg heavier so, in front of them we opened and removed items and then they still made us go through security all over again

Cons: Lack of internet access is not acceptable during long flights.

Pros: Qatar has an amazing service. The staff is impecable, the food is great, they take care of each detail. Business class is superb. They make the bed, give you a complimentary pitada and moisture lotion. Can't be better than that.

Pros: Helpful and frieendly
Cons: Counters should have opened earlier so we could have done aome ahopping at dfs

Pros: Could have done without the awful sexist ads they play on in flight entertainment.

Pros: Meeting me at the gate of the previous flight Driving me to the next gate all in a very hospitable atmosphere. Free sleeping pajamas Full food menu around the clock bed making service attention to detalis friendly air crew.
Cons: Wifi is for a limited time and hard to figure out. toliettes get too busy during at peak times.

Pros: Excellent crew and service

Pros: Nice and spacious aircraft.
Cons: Some confusion on Hindu meal and vegetarian meals.

Pros: Nice people
Cons: 6-hour delays coming and going. Sounds like a an issue.

Pros: food was good
Cons: all my flights were delayed

Pros: Boeing 787 with comfortable seats and large dimmable windows; handed out menus and two meals served; nice crew.
Cons: The 787 entertainment system seems buggier than that on the A380—possibly an older system?

Pros: I was able to sit with my family - Our original seats were not together
Cons: Food choice

Pros: Quick boarding, semi- spacious seats, decent snack food
Cons: Not much to dislike, but I still will NEVER fly Qatar again.

Pros: a wonderful experience to travel with Qatar airways, recommended for others as well.

Pros: Nothing
Cons: The first flight of my journey was delayed which made me late for my next two connecting flights. I arrived on vacation a day late. Paid for a hotel and activities that I never used. My bag arrived 5 days late. I had to buy clothes on a daily basis which ate up more time and fun money. The airline gave me nothing except empty promises and dismissive apologies.

Cons: The flight was delayed by an hour which made us muss our connection transfer flight. E then were expected to fly the next day which I refused to do as I was a bridesmaid for my friend that evening so had to be there on Friday

Pros: I travel a lot and Qatar has great customer service. The planes were immaculate. Food high quality compared to most airlines.

Cons: Better snacks

Pros: JetBlue is an Amazing air line
Cons: tv screen was not working

Cons: There was no meal, just a bottle ir water and peanuts

Pros: no
Cons: respect for custumers

Cons: The seats were very hard and uncomfortable for a 5 1/2 hr flight

Pros: On time, comfortable, safe
Cons: Better food options.

Pros: Yes
Cons: Yes because we have to Wait. 4 hour

Cons: Flight delayed due technical issues, etc.

Cons: It was a very old plane. Not what I expect from Jet Blue

Pros: Everything was amazing....

Pros: Crew
Cons: Delayed 3 hours!!! Freezing cold in the plane. Small plane. Bumpy flight.

Pros: The crew was great

Pros: A lot
Cons: a little comfy seats

Pros: Quick dmooth service

Pros: Good leg room and bag room under aisle seat. Crew good. Flight on time. There was overhead space for my carry-on bag this time.
Cons: Wrong terminal info in JFK Air Train. Wrong gate info JFK monitors. Wrong flight info on gate monitor (said Bermuda instead of Burbank). Seat TV control stopped working during flight. Rear deplaning never worked due to some problem. Should serve drinks first. Seats narrow. Flight map not work

Pros: Nice plane, amenities
Cons: Better information about perpetual delays - honesty about delay. Information to respond appropriately.

Cons: Nothing

Pros: Flight was comfortable and entertainment was appreciated
Cons: Flight attendants weren’t all there... somewhat rude. Flight attendant gave the wrong local time (you even heard her count through the speaker). Same flight attendant abruptly woke up passengers bye saying “Wakey, Wakey” in the early hours of the morning (we were traveling from NY)

Pros: I slept a lot, there is more space than most planes
Cons: We were delayed by 3 hours, the flight had so much turbulence throughout, no water was passed out during our delay, in fact, it took way too long for beverages. When I boarded and settled in, a flight attendant was crushing Ice for about 30 minutes and the flight crew in the back was really loud during the flight when most of us were trying to sleep.

Pros: Everything is good

Pros: i loved that they had television, free wifi, snacks and drinks. there was also a lot of leg room.

Pros: Boarding went well
Cons: I asked 4 times to 3 different attendants to please reset the TVs so that the rite could be fixed. I was not the only passenger in the row and we both were going to enjoy the entertainment that we purchased with our flight tickets. Not only that, but tHe flight attendant knowingly allowed someone to try and enter the bathroom right after watching me go in to use it. I was completely shocked that they were so caught up in their personal conversation and could not bother to warn the person that i was using the bathroom

Cons: I had a late evening flight and my neighbors chatted very loudly the entire flight. The gentleman’s seat was one row ahead but decided since there was an empty seat in our row he would sit with his girlfriend. The couple smelled of alcohol, not sure if they were served with more than one alcoholic beverage but it made the flight very uncomfortable. Even with my earphones on at a higher level I could still hear them.

Pros: Comfortable plane and good entertainment.
Cons: The flight attendant wasn't really nice. She helped but seemed like was tired of people.

Pros: Entertainment. Crew was friendly. Captain very informative.
Cons: The plane looks and feels old and beat up.

Pros: Nothing
Cons: 4 hour delayed

Cons: JFK..... horrible

Pros: Legroom, free movies, and the crew members were courteous, and professional.
Cons: They only offered chips as snacks; I wish there were really foods I could order.

Cons: I appreciate the commitment to safety but it seemed odd that the entire plane was help up for almost an hour to add a quart of oil to one engine. Otherwise an excellent first experience with Jet Blue. We will be back.

Pros: They have direct tv free, they also have enough room for your legs!!! What an amazing plane. Everything was perfect. Hubby could watch the champions final.

Pros: staff was really nice and great communication.
Cons: when the flight attendant grabbed my garbage from me her sticky gloves touched my hands

Cons: Wheels down in philadelphia on time, but then very, very long taxi to gate. At gate, no agent to meet us for 15 or 20 minutes. Very frustrating. Half hour late despite on-time wheels on ground.

Cons: Delayed over 3 hours. Landed in Pittsburgh at 3:17am. Ruins all of day working today on no sleep.

Cons: Delays

Pros: Traveling with Jet Blue was one of the best flying experiences I've had in recent memory. Quick boarding, kind flight attendants, on-time arrivals, free in-flight wifi, and excellent prices. What more can you ask for?
Cons: My seat didn't recline, but then I was relocated to an even more room seat, so I really have no complaints.

Pros: Ease of flight

Pros: Great airline. Lots of leg room and great snacks! Smooth take off and flight too!
Cons: Boarded 30 minutes later than expected. Also sat on plane for an hour and a half before takeoff because of technical difficulties. It was a late flight to begin with and now instead of getting in at 11 I got in at 1:30 am.

Pros: Overall good experience

Pros: Great gate waiting area. Excellent steward staff. Coach seats and entertainment was stellar!

Cons: We were delayed 1 hr getting on the plane but then over another hour on the tarmac while they continued to work on a technical issue they already knew about. They should not have let anyone board until it was resolved. We have two small kids and it would have been much better to have them in the terminal for that extra hour of waiting.

Pros: Deplaning from the rear was great. Allowed us to get off quickly. They offered a variety of snacks and had space for our carry ones.
Cons: Landing was rough.

Pros: Service at the door to print out our baggage tix & boarding tic. Very efficient & helpful. Cordial staff at departing desk & in the air. Left on time & smooth landing.
Cons: I had to use Ladies’ room soon after take off & they wouldn’t let me get up for 20 min. More. I would have gotten up at my own risk instead of waiting for no- seatbelt sign!!

Cons: We sat towards rear of the airplane and the flight attendants were very loudly talking during the entire flight whenever they were in the galley.

Pros: Be on time
Cons: Potential delay

Pros: The ground staff and the crew on the plane was fabulous
Cons: Nothing

Pros: Great overall experience with JetBlue!

Pros: I feel bad for the staff, they had to deal with a lot of very upset people
Cons: one delay after another, and we wernt the only flight. It sounded like planes were falling apart all over the place.

Pros: JetBlue did a good job, as usual.
Cons: There was a screaming Infant in the seat next to me that continued to scream for the first hour and a half. I requested earplugs, and wore them under my 34 dB noise isolating earmuffs (which were made for use at a gun range). The screaming was still loud enough to give me the worst headache that I've had in 4 years. Once this baby stopped, the baby in the row behind me began to scream and the one across the isle from him/her joined in. I would happily rebook with JetBlue if there was an option to not be seated within 5 rows of a toddler.

Pros: People were friendly. Flight was comfortable.
Cons: Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months.

Pros: This is the way to fly long haul.
Cons: Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most.

Cons: Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks

Pros: The staff were helpful. The entertainment had good variety. Adjustable head rest was useful.
Cons: The seat was a little lumpy. More leg room would always be appreciated.

Cons: Food

Cons: Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water.

Pros: Very friendly crew. We boarded about an hour before so we were ready to go well before time.
Cons: The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use.

Pros: Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized
Cons: Checking in bags and printing boarding passes were long unorganized lines of people

Pros: Crew was nice
Cons: Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows

Cons: There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline.

Pros: The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day.

Pros: Comfy, nice crew, attentive.
Cons: Nowt

Pros: The flight was so delayed I missed my connecting flight to jfk.
Cons: The flight was so delayed I missed my connecting flight to jfk.

Cons: The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps.

Pros: I had one of the few empty seats next to me.
Cons: The food is awful. Not enough toilets.

Pros: Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general.
Cons: Boarding can get crowded so don't be in a rush

Pros: Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad.
Cons: Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever.

Pros: Everything except the food
Cons: The food is atrocious. Even if I have to pay to upgrade my meal, I would...

Pros: modern comfortable plane, in flight entertainment was good, service was outstanding.
Cons: food was meh at best, seats in economy are tight and there is no legroom

Cons: Missed connection to SFO

Pros: Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!
Cons: The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l.

Cons: Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?

Pros: We paid extra for exit row seats so we had good leg space
Cons: The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable.

Pros: The cabin crew were excellent!
Cons: I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet.

Pros: Crew very friendly
Cons: Seats and legroom poor if you’re six feet tall

Pros: Friendly cabin crew, excellent food and drinks. Very happy with the service we received

Pros: Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite.
Cons: The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner.

Pros: Cool flight, mainly because it was empty. Good food
Cons: Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult

Cons: Too much food - not enough time to sleep in comfort!

Pros: Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own.
Cons: I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice.

Cons: Food was terrible

Pros: We really enjoyed flying with Virgin and so made sure we booked into a Virgin flight for this trip and not delta. The food was good, entertainment good when it worked.
Cons: We got told that our flight number had changed from VS103 to VS4049 but still a Virgin flight. Only when we checked in we found out we were now flying with Delta and number was now DL285. Was not happy as wanted to fly with Virgin.The seats were ok but the entertainment system went down mid film. Took an hour to get started again. The games didn't work. Staff were a bit grumpy.

Cons: We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!

Pros: Cabin crew were friendly and attentive. Flight was on time and we got to Atlanta early
Cons: Could do with more legroom. Food not the greatest

Pros: I was selected for additional screening at the gate. I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me. One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle. The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all!
Cons: Refund of the whole flight.

Pros: I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious.
Cons: The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!

Pros: Did not take the flight in the end
Cons: My first leg flight was delayed and I booked through kayak on two different airlines and the first airline did not communicate with the second airline so 5 passengers ran to make the change and arrived 1 min after the jetbridge to get on the plane was pulled away. It was incredible frustrating and could have very easily been avoided with communication from the airlines

Pros: the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better...
Cons: Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position..

Pros: Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+.

Cons: the child got the same food as us due i did not make clear i need a child food, now i am asking : is not clear that in that seat is a child of 4 years old ?

Pros: Food was great, plenty of it also
Cons: I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat.

Pros: There are lots of relatively new movies to choose from.
Cons: The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash.

Pros: The whole flight was great quick boarding, lots of leg room, good entertainment, a USB charge port, good lighting, and the crew was very nice and helpful. I enjoyed the flight and would like to fly Virgin Atlantic more. Finally, you are the 3rd best flight, I have ever take, and the 2nd best airline I've been on. Flew Business Class on Swiss Air once to Geneva (#1) and all the flights I have had with Porter Air are comparable to your airline, but the free cookies and beverages at Porter's terminal in Toronto wonderful.
Cons: A couple things went wrong on this trip, my checked luggage got misplaced for a day, and a nice women in baggage claim told me what was happening and a nice man handled my claim and my bag has now been returned to me. The bigger thing is my flight bas delayed taking off by 3 hours. Let me start that I would rather have a part replaced on the runway then not, safety is paramount. The fact is my flight took off 3 hours late from London (VS11), and got to my destination (BOS) 2.5 hours late. Kudos to the flight crew for getting me to my destination faster by gaining a little time. Plus, since BOSTON was my final destination it was all fine this time. But if I had had to get home to the elder person I take care of or my teenager it would been a problem. Again, I'm annoyed, but I do understand the reasons and they are valid and preferred. I have heard that airlines to keep their flight rating high, wait for planes to leave the gate on time and then do repairs on the tarmac. If this is still a SOP for airlines you should change the way the statistics are collected and figure out a way of not perpetuating this type of disincentive. This is just hypothesis on my part, and my whole trip had little negatives.

Pros: Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional .
Cons: The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all.

Cons: I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience.

Pros: The plane was very nice with great lighting. More food would have been nice as it was a long flight The crew were variable - most very helpful but one or two not so much
Cons: Not enough food for everyone and no snacks between meals, which was very bad considering it was a 10 hour flight Entertainment was great, seats were OK (certainly had worse)

Pros: Entertainment was okay, flight crew was nice
Cons: After checking in my wife and I were in separate seats. I was then unable to change my seat after check in. After calling the helpline I was informed that it is impossible to change the seat after checking in until I am at the airport. No other airline has such an obscure, in efficient rule. Virgin takes pride in being a step above their competition - I didn't see it. I have flown international on Delta, American Airlines, British Airlines, United, and others and any difference in the experience was negligible.

Pros: As expected, great customer service from Virgin. Great Vera system. Friendly and welcoming experience.
Cons: The seats!!!! Omg I got bed sores. Not really but they have got to be the most uncomfortable things I have ever sat in. For a European flight from Uk they'd be fine. But for 9 hours...not good. The short hop down from ATL to MCO after was a blessed relief. Virgin, you have got to think a little more about your passengers asses. Also, having flown with just about every major transatlantic operator, including previous trips with Virgin, the knee room was not good. If you stretched out under the seat in front you were ok but draw your knees up... I wore short trousers for comfort and have sore points on my knees where they rubbed against the material of the chair in front.

Cons: Cold draft at all times.

Pros: Flight was on time .. Friendly crew. Good entertainment system
Cons: Seats uncomfortable and leg room very tight . Didn't sleep well.

Cons: Better snacks

Pros: Delta service and comfort is always excellent.
Cons: All is great just keep it up

Pros: Pretty much everything
Cons: Food somewhat expensive..... boarding off the plane - people with no luggage should get off first then there should be some kind of control instead of everybody just getting in the aisles trying to get their luggage and holding everybody up

Pros: Great entertainment options, best in class
Cons: Earlier food service for more sleep

Pros: Like the pleasantries from the Delta crew
Cons: More snacks :) !!!!

Pros: Packed flight. Ground crew did best to minimize carryon luggage. Flight crew were accommodating and cheerful despite almost 1H delay in departure.
Cons: Pilot had no control over turbulence during last 3H of flight. He did his best to minimize but still a jittery

Pros: Boarded in good time, friendly crew, flight was comfortable, entertainment was good - and most importantly, landed on time!

Pros: Entertainment was good and there was a choice of food.
Cons: The crew sucked.

Pros: The A330 was comfortable and the crew was efficient and cheerful.
Cons: Delta is the best experience we've had of late.

Cons: KAYAK did not informed us we have to pay for our luggage!

Pros: Food was great. Movie selection was good.
Cons: When we booked our flight, we were not informed by KAYAK that we have to pay for our luggage! I t was very unpleasant surprise both ways.

Pros: Flight attendants were amazing

Cons: Wifi was completely useless. I prefer to pay to get simething.

Pros: I had an awesome seat 10a with plenty of leg room.
Cons: It was as good as can be expected.

Pros: Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually).
Cons: I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip.

Pros: Nothing
Cons: Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly.

Pros: The delta crew both ways between Portland and London was excellent! They saw to our every need and were smiling every air mile of the way. Plane
Cons: Need to have food choices available for those with allergies. Almost everything had gluten and soy in it and I am very allergic to those. I had to give away all snacks and most of my food. Even in comfort+ class the seats are tiny with little legroom. Also, please clean the bathroom every few hours

Pros: Food was so good. Crew was also very nice.

Pros: Entertainment and food and service were great.

Pros: It was horrible. Delta really should have cancelled and refunded the flight altogether.

Pros: Amazing service and F&B offered was wonderful

Pros: Crew were friendly. Food was ok. Gave us lunch, snacks, warm cookie and sandwich/dinner for 9 hour flight. Needed all of it.
Cons: Space would have been really tight if not moved to bulkhead.

Pros: Good crew, good service.
Cons: No complaints!

Pros: Everything. Food, staff, checking in. All were great
Cons: Would have preferred they let me choose a window seat. I wasn’t given the option

Pros: The crew where extremely friendly, helpful and visible. As the flight was being boarded the gate agent saw me with my cane and she upgraded me to a seat closer to the front of the plane without being asked. Those extra little touches are appreciated

Pros: The crew were kind and courteous. The seat was comfortable.

Pros: Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift.
Cons: delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed

Cons: Crew was rude and made everything seem like a chore.

Pros: Decent service
Cons: I booked with KLM (sky team) two separate return bookings on via SKY TEAM JFK > heathrow (delta) Heathrow > Amsterdam (klm) On the return leg, I couldn’t check my bag all the way through to JFK even though I stayed on SKY TEAM carriers. That should be possible, otherwise the value of staying in SKY TEAM isn’t as valuable to me.

Cons: One of the older male flight attendants was not polite. Got a ride, short response when asking him for anything.

Pros: Good films
Cons: Seats cramped, legroom bad

Pros: Very friendly crew
Cons: Lack of subtitles on available movies & series

Cons: I had the feeling they were short on crew staff, they were barely checking and I called them a couple of times, the blue light was on but no one came to check what I needed. At first the reading lights were not working and they got those reset at least. One choice of food was not available anymore once they got to our seats.

Cons: Delays!

Pros: Staff were friendly and attentive. Boarding was good - efficient and quick.
Cons: Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working.

Pros: The variety of what you could listen to or watch. Liked the way the seats reclined. Plenty of leg room (I am short).

Pros: There were alot of good movies to choose from, and the food wasn't bad.
Cons: It's always very uncomfortable to sit on a plane for a long time, but that's nobody's fault

Pros: Flight wasn't full so the service was very good lots of food and snacks and we arrived early too
Cons: Music was a. Bit limited

Pros: The food was excellent, as well as the flight attendants.

Pros: Crew, food was good, comfort
Cons: The boarding .. We had to climb the steps to get in .. But the crew apologised

Pros: Extra leg room with Sky priority
Cons: We upgraded to Sky priority but we're not allowed to load with Sky priority. They made us wait for Zone 3. We also did not get the designated overhead space we paid for and had to put our bags under the seat in front of us. A bit disappointing to pay $240 extra and not get what we paid for.

Cons: The entry into the Atlanta airport after landing was somewhat chaotic. We were backed up circling before landing for ~ 1 hour and there seemed to be an unusually large number of folks trying to get through customs/security - noe Delta's fault but an unwelcome experience after being in the air for 8+ hours.

Pros: Super friendly and attentive crew. Good food. Nice new seats. Great tv entertainment options!

Pros: The crew were nice
Cons: The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight

Pros: I like Delta empowering women.

Pros: Meal quality has improved

Pros: Plenty of movies and music to entertain
Cons: Economy seats have no leg room and seats are very uncomfortable to your back during a 8hr flight. Flight attendants skipped rows for drinks, snacks, etc and would have to be called back. Paying close to a thousand per ticket, you'd expect a little better experience but oh well.

Pros: Service was good. Attendants polite. Information good.

Pros: There wasn't much to like. Just about everything was wrong. The plane was a newish 787, so it didn't feel old. Boarding went well because we complained about how tired we, at 70+, were because the flight was late and we'd been standing up; this resulted in us being boarded with some of the latish priority passengers.
Cons: Everything, really. The plane was very crowded; small seats, little leg room. The meals were mediocre and the cabin staff were just barely the good side of unhelpful, officious and unfriendly The flight was inexplicably 2 hours or more late in excellent weather. No apologies given, the flight that was originally scheduled for 8 pm left close to 11 pm. While boarding the only light is a purplish ambient lighting that made it impossible to read anything, including the safety material, until the inflight entertainment was loaded up (the lights are only controlled through software-actuated virtual buttons on the screen). The inflight entertainment system is hard to use, too, designed by idiots for use by geniuses. But the very worst thing was the stress caused by Virgin Atlantic in just about guaranteeing that we would miss this flight. On our outbound voyage in January, VA, for reasons nobody knows, booked an ADDITIONAL leg from JHB to CPT on BA at 12:30 pm, even though we were already ON the earlier 9:30 BA flight we'd booked and paid for. Then, when we didn't show up for this spurious flight (because we were already in the air) we didn't book (BA swears they have evidence that VA made this booking), our return flight CPT to JBG three months later was cancelled WITHOUT OUR KNOWLEDGE. If I hadn't been interested in knowing, the day before the flight, if the return BA flight had a meal, I would have showed up at the CPT airport in April and discovered that I had no way to get to the VA flight in JHB! As it was I spent an entire day trying to get back on the flight I'd already paid for. I advise EVERYONE who uses VA to reconfirm flights over and over. There is still no explanation for this. I will never NEVER fly VA again. They are not to be trusted.

Pros: Loved this flight, crew was amazing!

Cons: Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again

Pros: Didn’t like anything. Mediocre all round.
Cons: Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers.

Pros: Nothing!

Pros: Boarding was quick and good

Pros: The flight was quick and minimal turbulence. Crew was friendly

Pros: There wasn’t anything to highlight as good. On this trip except LHR was organized and clean. The boarding was a free for all after the elderly and young had been boarded footstep as they should.
Cons: The ground staff were rude and officious

Pros: Seat and crew were amazing but obviously struggled to be proud and confident of their job, can’t blame them if the company cuts expenses all over.
Cons: When you fly business class, you expect a different product than economy, because you pay almost double the price. All we got is the same lousy sandwich as in economy, neither are alcoholic or hot beverages available due to ‘shortage of staff’ as the crew announces. A flight far behind LH standards.

Pros: The Munich airport presented a startling contrast to heathrow! Both the flight from London and from Munich were very nice. I was so tired that I am sure I missed a lot.

Cons: On tome flight

Pros: Nothing at all, whole experience was incredibly stressful
Cons: The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude

Pros: Crew very helpful.
Cons: Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card.

Cons: The entertainment system broke down completely on the whole plane and the crew was sort of grumpy.

Cons: Boarding by rows would avoid people rushing to line up ahead of time.

Pros: Flight delayed- missed my connection
Cons: 5 hour delay

Pros: Staff were ok, did all they could
Cons: Not enough information especially for people with connecting flights

Pros: Excelent service
Cons: I liked all

Pros: Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!
Cons: No negatives.

Cons: There was not enough room for all the people’s cabin size luggage. They allowed people to get on board with big coats once they’re in the plain they take off the coats and place them up. Those coats take the same space as a small suitcase. I asked the fly attendants for assistance and they didn’t even pretend to care about the situation. I had to put my luggage under the seat for the entire flight, which ended up reducing the very reduced legroom. What this airline is trying to do is; to charge passengers twice for cabin size luggage. This has been my worst experiences with airlines. Lufthansa is definitely an airline to avoid.

Pros: Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful.

Cons: Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional.

Pros: The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport
Cons: Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine.

Pros: Crew and service was amazing
Cons: No entertainment food Horrible

Pros: There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long.

Pros: I like everything about Lufthansa in terms of quality and service
Cons: Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay.

Pros: Once again, the in-flight crew was excellent. The flight was good, but no entertainment is provided.
Cons: Another late take off, probably because the incoming connections were late. So it was good that the airline delayed the connecting flights. However, this leg of the trip was so late that I barely made it to third leg of the trip. A huge problem is that each of these international airports require that you go through the security check again. For that reason, connecting legs of trips through these airports should not be scheduled so close together. Heathrow is the worst, with security staff that, at best, don’t care that you have a close connection to make and just ignore your pleas to speed up the process, and at worst, are just plain rude.

Cons: Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it.

Pros: Only an hour and a half but perfect service and even a nice meal. Because of the delay there were a lot of questions to the crew but they managed to keep travelers calm and happy.
Cons: Flight was delayed but that had nothing to with the crew and the service.

Cons: The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there .

Cons: Not entertainment at all

Pros: The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited.
Cons: Seats were a little uncomfortable but outside that not much I can fault the airline for.

Cons: I didn’t like it because when I asked for a big water bottle, they refused to gove it to me while I am sick and suffer dry throat. The space is rather small. If you are 5ft 5 and above person, I honestly would suggest you buy extra legroom for comfortable purposes. Also, there is like 1 restroom on the whole plane and if you sot at the end, you are screw. Lets not forget that they delayed our flights like 4 hours and only gave us 1 voucher for snack. I don’t expect the experience will be fancy but this is a total disappointment!

Cons: It took ages to go through the security check, although I have mentioned that I have a flight connection that is due to leave nobody gave a s..t, so I missed my flight. Now I’m waiting at the airport

Cons: Cancelled then delayed then had to stay in Frankfurt and was a day late

Pros: The environment was very nice. Relaxed and roomy

Pros: The crew were very helpful and friendly
Cons: The flight was delayed

Cons: Very very long walk plus train to baggage reclaim at Munich

Pros: On time and good service

Cons: Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars.

Pros: It’s nice that Lufthansa still gives food onboard
Cons: My Lufthansa flight left with 1hour delay

Pros: Smooth process. Regular updates.
Cons: Late departure.

Pros: Good attitude

Pros: Fast-track security, Lufthansa lounge in Heathrow T2 was fabulous, with incredibly attentive staff, flight stewards were extremely polite and also attentive. Great in flight snack and drinks. A real pleasure.
Cons: The long walk at Frankfurt - but you can't blame the airline for the place the plane docks at.

Pros: Friendly helpful staff.
Cons: Delays.

Pros: I arrived at the airport early and the check in staff offered an earlier flight so I wouldn't miss my connection. Crew was courteous and the sandwich on board was quite good
Cons: Slim seats very uncomfortable and legroom too little

Pros: I upgraded to the premium food package for a small price. It was delicious and filling.
Cons: The quality of the sound from the earphones was not very good so that made the movies less enjoyable.

Pros: The food and drinks was very good.
Cons: The flight was late.

Pros: It was good the checking desk person was polite and done her best to put get me on to British Airways flight to get to my destination on the same day.
Cons: But we waited tilll 12.30pm still flight took off at 14.00 and arrive in Dubai at 23.50pm instead of 22.30pm person went home who suppose to pick me up. I got to the place I was staying at 01.39am which was very uncomfortable. I will never fly again with Lufthansa Airline it use to like British Airways but definitely they have lost the customer touch.

Pros: Free refreshments. Funny cabin crew!
Cons: There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you.

Pros: crew at the gate really excellent
Cons: usual plane handling at Frankfurt - bus to terminal, 60 mins is not enough to wait for bus 15 mins drive 10 then go through security and passport control then go from B to A leaving no time to catch a plane Lufthansa scheduling need to experience what they do to passengers