Pros: "The crew was amazing and helpful, the plain was clean and pleasant flight"
Pros: "The crew was great."
Cons: "Flight was delayed 15 minutes."
Pros: "Amazing crew"
Pros: "Our sector FA was phenomenal"
Cons: "The Southwest cattle car boarding and open seating policies are horrendous. The fact that there is no business class or first class seating for status members is an abomination. The general clientele that use Southwest Airlines is generally... less experienced at traveling, to put it nicely."
Pros: "Quick easy boarding"
Cons: "Seats are so cramped now!!"
Pros: "Great job accomodating my disability."
Cons: "The pre-boarding was very chaotic."
Pros: "Easy smooth flight."
Cons: "Seats barely recline. No charging station"
Cons: "Plane was way too cold"
Cons: "No WiFi so no free tv"
Pros: "Easy access"
Cons: "Snack selections"
Pros: "The crew was adequate, reasonable friendly."
Cons: "The seats on this Southwest plane were significantly narrower than on our outbound flight. Thus, this was an uncomfortable flight for over 3 hours. We were delayed 40 minutes apparently due to a need for oil. Seemed like a long time for such maintenance."
Cons: "The process of rescheduling our flights to compensate for your faulty equipment."
Pros: "Great non-stop flight!"
Cons: "More pretzels or maybe a bottle of peanuts"
Pros: "Everything about the flight was amazing"
Cons: "The WiFi was not in service"
Cons: "The computers went down nationally so there was a delay. No big deal, that out me in an earlier flight, thank you Southwest airlines!"
Pros: "Flight attendants were super nice, non stop flight from Tampa -> LA"
Cons: "Nothing. All was good"
Cons: "Guy was crazy, asking for so much stuff, smelled, frantic, lost his keys, tooks up 2 seats, ate his fast food and messed all over, kept farting, kept staring at me, creep vibes"
Cons: "Screening kids. Nothing done about it Late taking off. Flight crew not on time Long wait for luggage"
Cons: "Flight was 50 min late"
Pros: "Smooth flight. On time departure and early arrival. Friendly crew. Good prices."
Cons: "Boarding process needs to go. Let me pick a seat when I book a ticket."
Pros: "Crew was nice"
Cons: "I got sick cause of turbulence"
Pros: "Had an early morning flight, boarding started on time and was very quick and easy. I was able to get a good seat on the plane pretty easily. Also, deboarding was easy and efficient."
Cons: "The planes are always too cold."
Pros: "I noticed that there was bad weather, and the captain made small turns along the way to avoid them and have a pleasant flight. Thank you!"
Pros: "Southwest--pilots made up time."
Cons: "Leaving an hour late."
Pros: "Always a good experience when I fly on Southwest. Got to watch entire MLB All Star Game during the course of the evening."
Cons: "Delay in Columbus. Didn't get into Tampa until after midnight."
Cons: "The flight was advertised to have the seatback on board TV and there were none."
Pros: "This was my first experience with Southwest and I wouldn't hesitate to use them again. The flight was very smooth and our arrival was on time. The flight attendants were very friendly. Best of all, there were no brawls. The bottom line is that they were great - no complaints."
Pros: "It was a very smooth flight"
Cons: "It left late"
Pros: "like the flight, all where well except I was sitting somewhere else, I was traveling with my wife. Jose"
Pros: "Everyone was able to keep up some good humor even though we had turbulence and had to end our food service right after being served."
Pros: "No extra fees."
Cons: "Checked in well ahead of time and got a C boarding group. Got to the gate with plenty of time, but by the time I boarded, I had to gate check my carry-on and squeeze into a middle seat in the very back row. Closer proximity to strangers for three hours than I usually feel comfortable being to my closest loved ones."
Pros: "Short Flight"
Cons: "Even though the plane was sitting there ready to board both ways they took their time and we ended up 22 mins late on the way over and 15 mins back. They started the boarding so late there was no way to leave on time either direction."
Pros: "The flight was on time. The crew was quick and courteous."
Pros: "Flight was quick boarding organized, 25 wheelchair people got on and 5 that needed wheelchairs got off so that was interesting."
Cons: "People lied to board early."
Pros: "Choosing my own seat."
Pros: "Southwest is always enjoyable"
Cons: "Luggage did not make it and was delivered 5 hours after the time given for delivery of luggage."
Pros: "I like that two checked in bags are included in the price. ISP is close to my home and easy to get in and out of. The airline is always on time, even when there is a late departure."
Cons: "The seats have changed. They are narrower in width, the knee room is less, the staff while still professional is more serious, not as fun and friendly. Spicy snacks and peanuts are limited. Cookies go better with tea and coffee on the late night flights."
Pros: "Personnel always seem friendly on Southwest"
Cons: "Can't get better in the first 60 seating positions even if you click in exactly 24 hours ahead"
Pros: "The Flight attendant who showed the safety briefing did so in an amusing way."
Cons: "It was 20 minutes late"
Pros: "On time - clean - friendly staff"
Pros: "Flight time was shorter than normal"
Cons: "Cramped seats"
Pros: "On time, comfortable and friendly service."
Pros: "Crew was great"
Cons: "Gate was overflowing with 2 flights waiting. Perhaps southwest should rent another gate or two at PIT airport. This is not the first time. Seems like gate overcrowding is now standard practice for southwest. Also, flight was delayed because gate is overcrowded. I used to love SW Air because they were on time. No weather delay. Just scheduling at gate."
Pros: "Our flight was delayed three times due to weather. Our flight attendant was so great and had us all laughing before takeoff. He went the extra mile to make our delay seem mot so bad."
Pros: "I time from gate to gate"
Cons: "Seats narrow an cramped"
Pros: "Clean airplane. Nice crew. Smooth flight"
Cons: "No entertainment. Small seats"
Pros: "Excellent service and fast flight, no turbulence"
Cons: "Not applicable"
Booked thru Kayak, affordable fare and was able to pick my seat. When doing your reservation be mindful od the type/size of the aircraft. I choose airbus 321 aircraft. The seats were roomier than a bigger aircraft, I felt comfortable.
The flight was on time and the boarding process was very smooth.
Boarding was smooth. The noodles were too salty, and the movies were old so the entertainment was not so good. We were also not given sanitizing wipes like other airlines have been doing since COVID started.
Flying Hawaiian was incredible. Wonderful staff and service. Great seating for couples.
Would appreciate if they gave you an actual meal…a hot pocket is not a meal. And offer complimentary snacks.
The sales pitch for thier Hawaiian Airlines credit card went on way to long. Repeated the same thing several times (for what seemed like 5-10 minutes), and interrupted the entertainment system too. Just offer the card and benefits and stop there!
It was perfect flight I like it
I couldn’t go because Maui mandated vaccines!
Excellent service and comfort!
It would be great to have more variety for the in-flight meals that would accommodate dietary restrictions.
Cons: "Better and clearer instructions about clearance and travel documents related covid"
Pros: "The flight, seats and crew was nice."
Cons: "The boarding did not seem smooth and the food is not very good unless you buy something."
Pros: "I like the ability to have an upgraded seat, and also the staff is very kind and warm"
Cons: "They really need to try and put a passengers with small children or infants in one part of the plane. These parents aren’t held to any modicum of manners or basic respect for the other passengers around them. If I say something I’m the awful person, when I paid the same amount if not more than that awful child who kicked the back of seat and screamed the whole 5 hrs home. I’m not talking new parents navigating a baby and crying, that’s gonna happen. I am talking about the hideous humans who have decide to have children and check out on being a parent. It’s effing miserable."
Pros: "Crew was outstanding! Relaxed yet professional vibe"
Cons: "Online seat check in was confusing"
Pros: "The seat reclined back quite a bit. That’s was nice."
Cons: "It’s a long flight, you should have offered some free entertainment, like all other airline companies."
Pros: "It was nice to have a meal and complimentary drinks."
Pros: "First class was especially luxurious. And the Mai Tais were the best of the whole vacation."
Pros: "The crew was good."
Cons: "Crying baby....ughh."
Pros: "I liked that lunch was provided."
Cons: "Although, the fact that lunch was free could've been made more clear. I ended up spending money on a snack box that I didn't need to spend."
Pros: "The crew was very good and met all our needs."
Cons: "Free entertainment from LA to Honolulu."
Pros: "La atención !!! Excelente"
Pros: "Lots of leg room!"
Cons: "Did not like having to pay for movies"
Cons: "30 min after takeoff from HNL the flight was turned around and landed back at HNL. We deplaned and sat in the waiting area for the next 5 hours and 50 min until another plane was available for us."
Pros: "great flight attendants. good food and snacks."
Cons: "the movies were all for purchase."
Cons: "They can do better with service meals. I’ve noticed they have scaled back on the quality of food on flights. It’s one of few perks that differs them from most airlines, they used to serve quality warm meals."
Pros: "Boarding, check in and crew were ok."
Cons: "I knew, based on my flight to Hawaii, that there was no included entertainment - a big disappointment. I also knew their food would be mediocre. However, I had called the airline before our trip to request vegetarian meals. We were told that was taken care of. On the flight, we were told that the only meals on that flight were very mediocre chicken sandwiches. Thus, we had no meals."
Pros: "Nice crew. Easy trip."
Pros: "Free food and snacks very nice. Free cocktail before landing. Charger for phone at every seat."
Cons: "No free entertainment - had to pay for the movies"
Cons: "I didn't eat or feel drawn to any of the movies or entertainment offerings."
Pros: "The staff was very friendly"
Pros: "I love the comfort of the Airbus. It is much better than the old HA planes the last time I flew Hawaiian."
Cons: "I think the movie prices are way too much. A lot of airlines offer free entertainment."
Pros: "Plane was fine once boarded"
Cons: "Seemed like workers didn't know what they exactly where doing got told several different things by different employees . They also had people doing some what seemened to be really Unnecessary stuff."
Pros: "Crew was really nice and the service was great. Food was better than what you could quickly grab at the airport and appreciated the frequent beverage service."
Cons: "It seemed unecessarily cold and was a little surprised that entertainment cost extra on a long flight. The only thing complimentary were a few promo videos for Hawaii and the radio."
Pros: "Friendly staff and personnel. The ride was smooth and good. I will definitely book Hawaiian airline in my next travel to Hawaii ..."
Pros: "FOOD AND DRINK SERVICE"
Pros: "Surprise lunch with wine, gratis--like airlines used to be!"
Pros: "Crew are friendly."
Cons: "Monitor not functioning properly. You have to push the touch screen several times before it start to work also have to press hard on the screen to make it work. Snacks limited to only one. At least give 2. Food was bland. No condiments to go with the food."
Pros: "Seat upgrade (to comfort class), very friendly flight attendant, decent food / hot meal"
Cons: "Rude personnel at gate"
Pros: "Cheerful, helpful staff."
Cons: "Boarding que."
Pros: "The crew was very pleasant and very helpful getting us to our connecting flight to Kona since we arrived late, due to equipment problems leaving Sacramento. A free meal was a welcome surprise."
Cons: "My sister and I were not assigned seats on our boarding passes. There was another gentleman there with us who also didn't have an assigned seat on his boarding pass. We were all waiting at the gate for half an hour but there were no Hawaiian Airline employees to help us. They started boarding people on the flight and we were just standing there at the gate with nobody to help us. Finally I ran over to the adjacent gate that was also run by Hawaiian and asked if they could help. Initially they told me to go back to the gate but I expressed my concern that our flight was already boarding and I needed a seat so they finally helped. The gentleman tried doing the same thing but came back saying "They yelled at me and told me to come back to this gate". This is so rude, unprofessional and disorganized. It certainly left me with a bad impression of Hawaiian Airlines, which is too bad because I will be traveling to Hawaii quite a bit this year."
Pros: "The cleanliness. No chaos."
Pros: "Very comfortable, good entertainment choices, thank you for providing a meal."
Cons: "the zone system was very inefficient. It would also help if the attendants used the PA and didn't just scream into the crowd."
Pros: "Hawaiian airlines is the best airline!"
Pros: "I had a flight connection with a new check in and the crew members on land were outstanding and took the time to explain how I could get from terminal to terminal once arriving in LA"
Cons: "The on demand entertainment for a 10 h flight is a joke. Also it is $25 per luggage every time you flight and this is on a ~ $900 round trp"
Cons: "Plane was late and barely enough time to make connecting flight to Oakland"
Very clean and on point with the timing
Flight was on time. Boarding was relatively fast and the crew very pleasant. The plane was new and clean. Snack was O. K. , fine for a 2hr. Flight. 👍👍
Cons: "Great crew and flight! Cheers!"
Pros: "Flight was smooth and short"
Cons: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Pros: "I never boarding this flight."
Cons: "Better communication skills."
Pros: "Was boarded promptly"
Pros: "Food selection, service, and variety of entertaining entertainment options."
Cons: "More leg room for economy."
Cons: "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."
Pros: "low passengers, OK crew"
Cons: "crew was a bit cold, but OK"
Pros: "Better than spirit"
Cons: "Very late and boarded too long before leaving the gate."
Pros: "Quick boarding, extra space to put things in front of you"
Pros: "Great leg room"
Cons: "I was next to an obese person who literally took half of my seat. That was extremely uncomfortable."
Pros: "All things connected to the flight were just right"
Cons: "Nothing was an issue."
Cons: "They ran out of blankets, earphones on the flight"
Pros: "We left and arrived early. Smooth flight overall just a great experience"
Cons: "We couldn’t have peanuts. Not really a negative but"
Pros: "On time. Connecting through Atlanta is quick and efficient"
Pros: "Comfortable seats"
Pros: "Flight was on time, flight attendants were very nice and professional."
Pros: "Nothing in particular stands out."
Cons: "The boarding process seemed backward, took longer than usual to board the plane."
Pros: "On time! Easy boarding!"
Cons: "They had problems with both the wifi and the entertainment system. Super friendly crew further."
Pros: "We landed earlier than expected"
Cons: "Bathroom was very smelly"
Pros: "On Time"
Cons: "No opportunity to purchase additional food"
Cons: "Got put on standby despite having purchased my ticket over 1 month in advance"
Pros: "I am liking the new Delta terminal at LAX. The flight crew was nice pleasant and helpful. The pilots kept us informed."
Cons: "The Delta Sky club was small and over crowed. If you go take the first seat spot you can find. It doesn’t get bigger. I have high hopes for the new combined lounge between the terminals. The flight itself felt like an older 737-800 while it had power there were only two and the two others in my row snagged them. I was in Delta Comfort and have to say the extra leg room isn’t a lot."
Pros: "We made it it was short 1 hour 11 min"
Cons: "I had a long lay over it was more then 12 hours"
Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"
Pros: "Crew was as helpful as they could be. Even though they didn't have much info about the delay, they answered questions and stayed calm."
Cons: "2 hour delay. Got a free bottle of water."
Cons: "Everything was perfect"
Pros: "Plane was clean. Hotel due to missing connection was nice."
Cons: "Flight delays cause cascade of irritable passengers. Flight out of Phoenix delayed due to late departure from previous location. We were told mechanical reasons was the cause of the delay. This caused many passengers to miss their connecting flight in Atlanta. When we arrived after midnight, one gate person was attempting to help 50 people with morning connecting flights and room accommodations. The airline knew 3 hours prior that they would have tired, hungry, frustrated passengers. To then have to wait more than an hour in a line to get a bed and or a meal was too much for most people. There were other smaller examples of how Delta's staff or procedures were not customer centric. I will avoid Delta for travel in the future, and I am getting out of their stock."
Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Pros: "Friendly but efficient. Allowed me to keep my bag with me without a fight."
Pros: "Very friendly flight attendants and for the most part I could understand the pilot when he spoke."
Cons: "Wi-fi should be free. Put chocolate into the snack options."
Pros: "Was a nice flay , thanks"
Cons: "I like the AirFrance seats more than I like the Delta seats. AirFranxe has better entertainment too."
Cons: "No seat assignment prior to arriving at the gate"
Pros: "Everything else good."
Pros: "Very good."
Cons: "Snack food not health.Cold and I lost my glasses in the boarding lounge and found the lost and found difficult to fill in as I didn't know area code. It took me a while to get I have not had a reply"
Pros: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
Cons: "Made me check a small bag and let others carry on 2 and3 bags very rude"
Pros: "The passenger seated next to me with a sense of humor about our situation."
Cons: "For some reason when I booked my flight, for this leg of it, I had "get seat assignment at gate". Once I got my seat assignment I thought I had a window seat: however, when I boarded the plane, I realized that I was in the very last seat of the plane in the window position, but no window. I was crammed in next to a wall and claustrophobic the whole way as I couldn't see anything, couldn't recline at all because behind me was the bathroom, and the engine roared at times in my ears to where I couldn't hear the passenger next to me when we tried to have conversation as the engine was right outside my "wall". We joked, when we could hear each other, that we must've pissed someone at Delta off the last time we flew them. I have no idea why I had to get my seat assignment at the gate for this particular flight, or why I was put in the 'flying coffin' seat, but it made for a very unpleasant experience. Why even have that seat in the plane? Everyone pays a lot of money to fly these days and deserves better than that seat when doing so. just take those two seats out and give everyone else a little more leg room = much better passenger experience for everyone...my suggestion if Delta really cares about the quality of passenger experience."
Cons: "No entertainment and only pretzel and peanuts available"
Pros: "Flight delayed for four hours, then delayed another hour before we left. Delta won't let you pick your seats, so although we were 3rd in line at the gate, they put my family of four at the rear of the plane. I will never fly Delta again."
Pros: "Arriving and departing flights were at totally opposite ends of airport"
Cons: "My suitcase was damaged(torn through!)"
Pros: "After flying American Delta was an miracle. I didn't have to spend the night in the airport. It was on time. Everyone was nice & helpful. Easy."
Pros: "Great flight. No problems. Everything went smooth from take-off to landing. Got into Tampa early."
Cons: "I could get me phone to connect to the wifi during flight. I have Sprint. The guy next to me with Verizon seemed to have no problem at all."
It was a pretty empty flight. That's about it
hours late -- pilot was late, load has to be reshifted -- long waiting time on the tarmac -- bad in every way
American airlines has always been great. Will definitely be using them in the future!
From the moment I walked into the airport in Chicago to the moment I was walking off the plane in Florida I had an unforgettable experience! I was traveling with my 3 month old by myself and everyone just made sure I was taken care of. I couldn’t thank them enough!
Cons: "Not charging me 100 dollars For a luggage that was 56 pounds"
Cons: "Smooth flight. Left on time arrived on time."
Cons: "Attitude of flight attendant"
Cons: "The experience was excellent."
Cons: "The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!"
Pros: "Easy in easy out"
Cons: "Lack of entertainment"
Pros: "The gate agent did a great job loading the flight, loaded each group smoothly. Got crackers on this flight."
Pros: "Great crew, comfortable chair. Entertainment was great."
Cons: "Everything was great."
Pros: "I was able to finish a movie I started on a different flight and found an additional enjoyable movie to watch."
Cons: "The airplane was uncomfortably hot. The flight attendant apologized and said it would cool off at cruising altitude. It never cooled off. The flight was full and very crowded. I was in the last boarding group even though my seat was in row 17. They required me to check my carryon due to space."
Pros: "The crew was great! The ride was smooth and the plane looked brand new!"
Pros: "Great crew!"
Cons: "Flight was too crowded!"
Pros: "Courteous, friendly staff"
Pros: "Roomy leg room"
Cons: "Plane to start,delay loading,dlaying taking off.almost hour late arriving."
Pros: "No issues at all"
Pros: "Flight was on time"
Pros: "The crew was excellent. Stewardess was cheerful and helpful. The flight while full was not crowded."
Cons: "Plane was late. Mechanical issue at the gate after boarding. Seating room pretty tight. Three gate chanes at O'Hare."
Cons: "Why is coffee such an exorbitant request?"
Pros: "Getting home safely"
Cons: "Finding damage to my luggage"
Pros: "No drama- always great flying from Long Beach"
Cons: "Really wish that there were power adaptors. Landed with a dead battery."
Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"
Pros: "The crew was nice."
Cons: "The flight was delayed due to weather, but nothing can change that. We still landed on time. Many other passengers were complaining."
Cons: "Sat on plane for over 3 hours waiting to take off. They didn't offer any drinks or snacks at all while we waited. They said if we get off we may not be able to get back on. Barely made any announcements Once we did take off all they gave us was a packet of so called pretzels that were stale and gross!!"
Cons: "The flight was delayed 3 hours waiting for a flight attendant"
Pros: "Quick boarding and taxi. On and off the flight seemlessly."
Pros: "Friendly crew"
Cons: "3 hour delay"
Pros: "American got it right this time. Departing on time with a crew that seemed well qualified."
Pros: "Pleasant staff, clean passenger lounge and plane cabin"
Cons: "Wish standard seating allowed for more width, better way to avoid reclined seat in front"
Cons: "No yves on the plane like delta. Flight delayed 5hrs"
Pros: "Same as above"
Cons: "Same as above"
Pros: "At 6' 2" I was surprised that, with the seat in front of me not reclined (and fortunately no one ever did), my knees actually had a bit of room and were not pressed into the seat back in front of me. That and the flight schedule went smoothly - everything was on time."
Cons: "Maybe a couple of other sandwich options might have gotten me to pay for one."
Pros: "I fainted on my flight and everyone was really nice and helpful to make sure I was okay."
Pros: "JoMarie was very helpful at LGB. And we eventually arrived at our destination."
Cons: "This was a horrible travel experience, the worst I have ever known. My uncle had died, so I had to search for the soonest and most economical flight in order to attend the funeral. Traveling with me was my aunt (his ex wife) and my cousin (his only daughter). Our initial flight was delayed 'due to mechanical issues' and they said we weren't going to make our connection in Phoenix. So they had to reroute the whole trip, which took about half an hour because all of the flights were full. So instead of flying from LGB - PHX - CLT - CAE and arriving Saturday night, we ended up departing from LAX (which we specifically were trying to avoid) almost 9 hours later. From there to DEN - CLT - GSP arriving Sunday morning. Because of this I had to contact the hotel and let them know that we weren't going to check-in until the next day, but I still ended up having to pay for Saturday night. Then, I had to cancel the rental car and make a new reservation to pick it up at GSP and return at CAE since the hotel was close to CAE, plus the return flight was through CAE. Also, wifi was an additional cost (which we didn't use because of this), the snacks were pitiful, and the seats were very narrow and uncomfortable. I have flown with JetBlue in the past, but on this occasion, last minute flights to South Carolina were prohibitively expensive. That being said, if I had known how bad the experience with American was going to be, I would have gladly paid literally double the price for the JetBlue tickets. And in the future, I will be flying exclusively with JetBlue no matter what the cost."
Cons: "We waited on the plane for two hours before taking off with no explanation and no food or drink. Crew said they didn't know when we'd take off"
Pros: "Good crew good flight everything was grwat"
Cons: "Everything was good"
Cons: "flight has been cancelled, airline staff gave me hotel vouchers which the hotel would NOT honor, I went back and forth twice because those two hotels would not accomodate american airline passenger vouchers, I end up calling a friend to pick up at the airport she has to drive for an hour just to pick me up, I regret buying a ticket in american airline"
Pros: "Everything went smoothly, crew was friendly"
Pros: "Flight was delayed due to a crew member needing to be substituted, but the crew handled it very well and were nice to us"