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Pros: "Crew was outstanding! Relaxed yet professional vibe"
Cons: "Online seat check in was confusing"

Cons: "Entertainment and seats"

Pros: "Entire experience was perfect"

Pros: "Great service"
Cons: "Nothing"

Cons: "Entertainment for a 6 hour flight would've made sense."

Pros: "Crew was friendly."
Cons: "We were late leaving the gate in LA. Now we have been sitting on the plane for 45 minutes waiting for our gate in Honolulu."

Pros: "La atención !!! Excelente"

Pros: "Everything was great"

Pros: "Everything was great, easy going, aloha way."
Cons: "Nothing"

Pros: "great flight attendants. good food and snacks."
Cons: "the movies were all for purchase."

Pros: "Lots of space for coach passengers and I’m 6’2”."
Cons: "None of the snack or meal options were vegan"

Pros: "Thank you for providing a pillow and blanket"
Cons: "HA wants us to download their app for entertainment? How cheap is that? No displays on board. Must use your own phone or ipad. Plus seats do not recline hardly at all. Very uncomfortable flight. Snack is a cheap bag of mini pretzels. Byo snacks"

Cons: "Being stuck on the tarmac for 40 minutes with screaming children was not the best :("

Pros: "Very courteous. Clean. On time."
Cons: "Have to pay for movies. Basically no entertainment for a long flight."

Pros: "I usually have a great experience with kayak."
Cons: "I meant to book a flight for my brother, but because I was logged into kayak, it automatically put me as the passenger. I didn't realize the mistake until 2 hours before the flight. Couldn't transfer the ticket into his name so we just lost the money and had to rebook him a flight. I'm irritated that I wasn't even prompted to enter passenger's name/info and that I didn't catch the mistake earlier. I'm also irritated that Hawaiian airlines couldn't do anything but give me a travel voucher that would cost $200 in fees to use, which was the original price of the ticket."

Pros: "Flight crew was polite and efficient."
Cons: "The way parents did not control or even discipline their whiny bratty kids for six miserable hours. If you have kids tell them there are more people in The world and all deserve respect Not spoiling kids to extreme so they kicking the seats and playing their video games at high decinles. Total hell flight!!!"

Cons: "Plane was dirty and I was freezing during the flight even with a couple of layers on! Now I’m sick"

Pros: "The extra touches that used to be normal and then every airline took away, like meals! Complimentary cocktail was a bonus too."

Pros: "Staff gave out some wonderful fruit drinks."
Cons: "Flight was hard to get boarding passes printed out. Had to go through agents, and couldn't use kiosk very well. Window seat was changed to an aisle seat last minute so I couldn't look out as we landed in Kauai"

Cons: "no seatback entertainment"

Pros: "Tail wind"
Cons: "The crew professional."

Pros: "The flight was on time. The stewardeses were very helpful and curtiouse."

Pros: "The crew in the boarding area were gracious, kind, and as informative as they could be in this situation."
Cons: "1) They neglected to check and fix their navigation system. So, we all had to wait 3+ hours for them to do that on our time. 2) They gave us a voucher but only for food. Due to the long wait time, many of us wanted to purchase a magazine or newspaper to read, but that wasn't allowed. 3) My seat was stuck in the upright position. So I was forced to sit that way for the six-hour flight. 4) Passengers were forced to watch and listen to commercials - ridiculous when we're paying them to fly me not pester me with selling. *Conclusion: I'll never fly Hawaiian Airlines again.*"

Pros: "The free run punch and chips they serve right before landing."
Cons: "Reserved seats and they were not honored. Instead we were stuck in the next to last row. Agents were unapologetic and did not care."

Cons: "nothing"

Cons: "Food was bad."

Cons: "We bought the tickets (2) together but when was the time to check in and select our seats there were no seats next to each other. This is the first time I see this!!! We had to pay extra $160 to upgrade and get two seats next to each other."

Cons: "The food that they gave was pasta and no othe alternatives (gluten free and more healthy)"

Pros: "Lots of aloha, even at check in"
Cons: "Flights wasxan hour late- food was terrible- but they do serve food!!"

Pros: "We liked getting off the plane"
Cons: "We fly Hawaiian every year and wondering,...what happen to the quality of the plane?! The plane was super old and noisy, (the bins above everyone's heads were creaking for 5 plus hours) both going to, and coming home on this Airline. The food was super sad, and they had only a few movie players to rent. By the time they got to row 15, they were out of them and crew was super rude when we asked about the rentals. Not sure I had an $850 dollar experience...times 4 people!!!!!!!!"

Pros: "Flight attendants were very good to all of us."

Pros: "Nice modern plane."

Cons: "14 hour delay!! WTF!?!"

Cons: "Seats are too small and cramped, No games"

Pros: "Boarding was very smooth"
Cons: "The free entertainment is very poor"

Cons: "2 hrs delayed. HA said they sent an email but I never received"

Pros: "The crew was upbeat and friendly. Quickly gave out the drinks, cleaned up the cabin quickly, and handed out a map of the island. All done with smiles and island charm."

Pros: "Small customer focused airport."
Cons: "They moved our seats, even though they were confirmed (on ticket and verbally) and we were flying with small children. When we mentioned it before boarding, there were no apologies. Luckily we were able to find some nice passengers who swapped with us on board--again with no assistance from HA."

Pros: "That they served breakfast."
Cons: "No free movie."

Pros: "Nothing"
Cons: "Poor customer service to account for severe delay and cancellations. No partner airline service. No back up flight crew. Worst flight experience of my life."

Pros: "The flight to and from Honolulu was on time. The staff was courteous and accommodating. The planes were clean and comfortable. Mahalo making our trip pleasant."
Cons: "What's not to like!!!"

Pros: "Thank you for the beverage service, and in flight meal and snack. Totally appreciated. The crew was friendly."
Cons: "We were sandwiched in like sardines. I will never get used to that. Hawaii to Oakland is a long flight to sit with no room. We had to buy entertainment, which we did not do."

Pros: "Flight crew was friendly."
Cons: "Staff at the first class check-in counter show a lack of urgency and an unwillingness to help you. Boarding staff was rude and disorganized."

Pros: "Compared to Alaska Air, Hawaiian was way better."

Pros: "Nothing - relieved to leave finally"
Cons: "Every employee who works in Maui"

Pros: "Blankets and pillows"
Cons: "Cold"

Cons: "Seats are uncomfortable"

Pros: "I liked the ease of it all. I didn't eat nor drink anything but their tray of drinks was efficient, and they did offer me a drink. I began reading the flight magazine, which has great articles, and before I knew it, half way through, we were already landing."
Cons: "The dirty crumbs between the wall with the windows and the seats. Someone needs to get a vacuum attachment down there. I couldn't stop noticing it."

Cons: "Food was not good. Fruit was good."

Pros: "The flight was on time"
Cons: "too crowded"

Pros: "Never went on the flight."
Cons: "Awful customer service"

Cons: "Top carrier"

Pros: "Seat comfortable and the seatbelts actually fit!"
Cons: "Nothing relly"

Pros: "Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi"
Cons: "Everything was great"

Pros: "I never boarding this flight."
Cons: "Better communication skills."

Pros: "this is the airline"

Pros: "Nothing three hours late I went to dc and then took the train"

Pros: "Crew was really nice."
Cons: "My first flight was delay because of that I lost my second flight."

Cons: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."

Pros: "Standard boarding The plane was on time"
Cons: "Better boarding process.Such as the one used by Southwest"

Pros: "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
Cons: "Nothing"

Pros: "Almost 3 hours of delayed"
Cons: "Almost"

Pros: "Crew was the best I have had in 2019 on Delta, the only good crew."
Cons: "Everything at the Atlanta Airport. From the airport and staff itself to those working for Delta Airlines. It has been so bad, that I am thinking of flying with American Airlines again and avoiding the Atlanta Airport all together. Absolutely the worst airport in the country, Delta not much better"

Pros: "Good entertainment options."
Cons: "Only water and coffee available. Flight had been delayed over an hour."

Pros: "Nothing"
Cons: "I paid to be in row 1 first class, when I checked in I was in the first row, then as I boarded I was told my seat changed to the back row in first class for no reason at all. I choose the 1st row for a ready and I expect to sit there! 2 flights in a row that Delta moved my seat for no reason"

Pros: "Entertaining crew"
Cons: "On time arrival (we were late)."

Pros: "low passengers, OK crew"
Cons: "crew was a bit cold, but OK"

Pros: "I like flying Delta. Make you feel comfortable and at ease."

Pros: "The crew was nice, the flight was so short, there was little interaction with them."
Cons: "Boarding was a disaster, people didn’t have seats which caused a delay in boarding. It was a mess. The seats were uncomfortable and too small. I know it’s a short flight but it was just too tight in there. The flight was delayed and the communication was all over; the time was constantly changin"

Pros: "Don't know yet, because I have not left Korea."
Cons: "Not happy that DELTA changed my flight again and now I arrive (6) hours later in Philly. Longer layover in Detroit is not comforting! Hoping/praying that DELTA doesn't change more on this flight going home!"

Pros: "nice crew"
Cons: "terrible seat comfort, late departure due to airline’s booking problems"

Pros: "We left early"

Pros: "Flight was safe, smooth & fast."

Pros: "Pilot was courteous, pleasant and kept us informed of flight status."

Cons: "Seats have no leg room!!!"

Pros: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"

Pros: "Smooth , fast, comfortable"

Pros: "Crew was awesome"
Cons: "No TV unfortunately"

Pros: "What I liked was getting to my house."
Cons: "The air-conditioning was extremely cold; on the positive side, I was given a blanket. The plane did not have any kind of tv screen in which to watch films or programs. Space was unbelievably tight between seats and rows; I cannot imagine a horizontally or vertically big person having any level of comfort. In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. The above did not happen in any of my other flights: Atlanta-Guadalajara, Guadalajara-CDMX, CDMX-Atlanta."

Pros: "Everything, smooth flight with an entertaining crew."
Cons: "NA"

Pros: "The exit row seats reclined."
Cons: "USB charging didn't appear to work. No meal service. Very brief lay over. This is bad because a 6A flight from RNO to SLC with a <50m layover and then a SLC to PHL flight means that you do not get any food until 11P when landing in PHL."

Pros: "Crew was great"
Cons: "No entertainment on flight. No smoking in Minneapolis airport"

Pros: "Everything went smoothly. The staff were friendly, the flight fast and calm."
Cons: "Nothing that can be done, just tough being 6'5" in a connection plane."

Pros: "Made it out of Detroit that same day! Friendly flight attendants!"
Cons: "Flight was delayed. And then cancelled. We were booked into a later flight 8 hours later that was also delayed again due to weather but we did make it out of Detroit that night. Other people were not as lucky."

Pros: "They have great and friend staff."
Cons: "Delta treats any passenger that isn't a member of their skymiles or anyone that doesn't purchase a seat in advance like peasants. You don't get assigned a seat until YouTube up at the airport... That's fine, not really a big deal. But because you didn't select a seat, they don't let you print or view your boarding pass on your phone, forcing you to go to the checking desk. For someone that has TSA pre check and travels alot, all that extra time adds up and can sometimes cause you to miss your flight. Because there is on "fast line" when you check-in like there is at the security check point. I only have this problem with Delta, never American airlines..."

Cons: "my flight from JFK to Cancun had entertainment (TV, movie screen, headphones, etc). This one did not. Was kinda disappointed."

Pros: "Seats were comfortable"

Cons: "If flight is full all the time get a bigger plane"

Pros: "Requested a special meal over the phone when I checked in i.e. 24 hours before talk off, customer support confirmed my request but the crew told me that they had not received anything as such....crew didn't even bothered to offer any alternative. I was fine, didn't have any reservations but my wife and kid went starving all the way remember it was a 15 hour flight"
Cons: "Hospitality"

Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"

Pros: "The aircraft was new and most flight crew were nice."
Cons: "Way too many useless announcements by the copilot and the lead flight attendant. Keep it short. Don't get back on once you put the mic back. And how about announcing th baggage claim carousel if your going to interrupt as much as you did."

Cons: "All "carry-ons" were taken at the jetway, which was fine. But, when we landed, as passengers were trying to get off of the plane, the attendants were putting all of the collected luggage at the entry to the jetway. It created congestion. Then, anyone who had luggage, had to lineup against the side of the jetway, awaiting their luggage, and increasing the congestion. First, it was inconvenient. Worse, if there was any kind of emergency, I believe it would have created a unsafe environment. Very Poor Design & Process ! ! !"

Pros: "Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane."
Cons: "Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room."

Pros: "Cookies"
Cons: "Space"

Pros: "Blankets"

Pros: "The employees dealing with this whole nationwide fiasco were largely very helpful. I could tell that some were running on not enough sleep, but the customer service was good."
Cons: "My flight leaving at 9am was cancelled, and after missing out on 3 different standby flights, I finally got to my destination at 3am (4am central). My coworker had the same cancellation and got to our destination about 6hrs earlier through a connection. I wasn't told about that option and I could've gotten an actual night of sleep."

Pros: "The attendants"
Cons: "The delay and no free wifi."

Pros: "Tail winds provided an early arrival. When my flight was rebooked due to a delay on my first booking I was upgraded to Permium booking and drinks were complementary on the flight from Atlanta to Philadelphia."

Cons: "Super loud. Couldn't talk to anyone without shouting. No view out the window, as the engine was about 5 inches outside the glass. Not sure why there even were windows for these seats, as they probably just let in more sound. Also right next to the bathroom, so frequently smelled bad."

Pros: "I took two connecting flights on American Airlines between Los Angeles and Lisbon period on the website American claims to have charging and or electrical ports in every row. There were none on either flight. To make matters worse, when my tablet and phone batteries both died before the end of the first flight, there was no inflight entertainment, other than 1 ridiculous thing available, on either flight. American has switched to BYOD for entertainment, but forgot to provide a way to charge our own devices. Incredibly stupid."
Cons: "On top of that, one of the flight attendants on the Philadelphia to Lisbon run was a hella snarky guy with a bad attitude all the way through. I would be surprised if I am the first person to complain about him."

Pros: "Nothing!"
Cons: "The spacing between rows, the aisle and size of seats were terrible. I will go back flying British Airways and Lufthansa!!!!!"

Pros: "No complaints honestly. Crew was friendly, boarding was painless, and flight was comfortable."
Cons: "The plane was old, but it didn’t really impact my flight at all."

Cons: "Flight was delayed & ultimately cancelled. Replacement flight required going to another airport. That flight too was delayed putting at risk our ability to make the BA flight to Lisbon. Therefore, we took AA flight to JFK and a TAP flight to Lisbon.did not take this flight."

Pros: "Both flights were great. No issues at all with either of the flights or airports. Layover was just long enough to get through customs and get something to eat."

Pros: "30 year old plane!"
Cons: "No oilers, no individual monitors!"

Pros: "We were very well looked after by a group of male flight attendants. The plane was clean, calm, quiet and we had all we needed."

Cons: "I was rebooked and the process between American and British Airways was very confusing. I was lucky to get a seat on the plane which I had to pay extra for even though I booked in January for an August flight. Also it was crazy that there was no inflight entertainment for such a long flight."

Cons: "British Airways moved us to American Airlines. AA canceled the flight like two hours before the flight was scheduled to leave Baltimore to Philly. Never received any information from either British Airways or American Airlines.i was able to ctahc the second leg of the trip by driving to Philly Airport."

Pros: "The aircraft, the entertaining"
Cons: "Food service"

Pros: "Crew was nice."
Cons: "Plane was very old (from the 90s?), cabin kept freezing all night. Now my husband's luggage has been lost and we are getting conflicting information on how to retrieve it."

Pros: "NA"
Cons: "NA"

Pros: "The crew has invited my kids to take a picture with them. My wife and I have been impressed."
Cons: "Nothing."

Pros: "We were20 min early"
Cons: "The seats are stiff"

Pros: "Flight was on time."
Cons: "One bathroom was out of order, staff appeared very tired, food service was missed twice on one side of our class section like they didn't have assigned sections. Also, the food and drink options do not compare to British Airways who we originally purchased our tickets from. All alcohol is free with BA."

Pros: "I liked the boarding in groups. The crew was nice."
Cons: "The inside of the aircraft was so outdated. The seats were not comfortable with very little leg space. There was no individual screen for entertainment, and no USB port."

Pros: "Decent legroom, good movies"
Cons: "Food was terrible quality and actually made my mom vomit. Crew was pushy and rude."

Pros: "Nothing"
Cons: "Many things Food Services Entertainment"

Pros: "Nothing special just another flight another day"
Cons: "AA...they delayed flights and were very unprofessional. i will definitely choose BA over AA anyday."

Pros: "Food was good. Staff was polite."
Cons: "Both flights were late leaving. Plus then we waited on board for a long time. Once on board and waiting, no explanation, no updates. No idea what was going on or why. An announcement would have helped a lot. Philky-Prg: Long delays with food , staff was slow on the Philly -Prg flight. Seemed like they didn't want to be there. No info from flight crew. Phily to Prg - Crappy old plane that should not be flying over seas anymore. Applies to both flights unless specified."

Pros: "Nothing — the flight was cancelled because of a fault on the plane."
Cons: "Cancelled flight.."

Pros: "The plane was nice and clean. Boarding went well and staff nice on boarding. Service was smooth though food not great but then it is airplane food. The morning continental food was nicely packaged and good."
Cons: "The plane boarded and left gate a little late but had a maintenance issue with one of its doors so plane had to return to gate. We finally got off the ground almost three hours late but staff tried to be as helpful as possible though they didn’t know much. It was good the passengers seemed fairly patient and accepting. The horror was at the airport in Venice where it took over two hours in very long line just to get through passport check."

Pros: "Crew was hospitable. :) movies were great."
Cons: "Snacks were lackluster."

Pros: "The stewardess were very nice and poliet"
Cons: "the seats not having enough room to get comfortable"

Pros: "Reasonably comfortable seat. Nice crew"
Cons: "I had a screen with excellent selections but the audio didn’t work. They reset it twice but nothing. Started watching a movie with CC but 40 min in it ‘died’."

Pros: "The very long TSA line was very fast. Good job TSA. Flight attendants were very attentive."
Cons: "Found the first class seat capsule uncomfortable after about three n hours. Certainly would not want it for Transocean flights."

Pros: "They offered us a little scoop of ice cream."
Cons: "My video screen was busted. Long 9 hrs without anything to watch. Food was cold (as in not reheated after being frozen). Landed at PHL and sat at the gate for 45 min before deplaning, which made us miss our connection. Apparently there’s NO other gate to deplane from than the one they picked. Ridiculous."

Cons: "I had to put my carry on item 10 seats behind my seat location. That delayed my leaving of the plane to my next flight."

Cons: "Sitting next to emergency exit door with a peep hole for light. Also next to toilette so everyone had to pass us. No overhead above us so our medical and personal items were stowed in 3 places initially."

Cons: "Very long time since I have being on s flight with tv in the aisle , and not on headrest .. this is s international flight ."

Pros: "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
Cons: "A long delay. Patience is everything and the staff and crew were very friendly."

Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."

Pros: "Boarding eas good and crew was very good."
Cons: "The three hour delay and the terrible food served."

Pros: "It was American Airlines flight. Some of the crew members were not very polite but majority complied with providing a good service. The plane and the flight were great. The entertainment was good too."
Cons: "Bad manners from some of the crew members like snapping fingers to get your attention. Very impolite."

Pros: "It was worth while upgrading to premium plus for the first time I was actually comfortable flying the crew is always kind and caring and the food was. Better than usual. Unfortunately Heathrow employees board handicapped people and the are horrible. They didn't come to board us until the plane was 75 percent boarded which is just unacceptable for a wheelchair user who cannot stand. BA had to stop boarding to get us aboard the plane with the help of BA crew who are great."

Pros: "N"

Pros: "Price and service"
Cons: "Outdated airplanes"

Cons: "We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall."

Cons: "Baggage was lost!!!!!"

Pros: "It was fine"
Cons: "It was a full flight, but I cannot complain"

Pros: "The entertainment was free on our flight and that was very nice. Watch a lot of movies iv been wanting to watch. Pilots flew the plane very well."

Pros: "Flight on time."
Cons: "Paying extra money to pick seats before 24 hours check in. I have 2 children and cannot risk them sitting separated from their parents. I'm sure other travelers would not want a 6 year old aline next to them either."

Pros: "Boarding was good, Good flight , good service , plane was small for the distance with limited space for movement ,"

Pros: "Quick boarding and on time departure"

Cons: "Late by 40 min"

Pros: "great service from flight attendance"
Cons: "n/a"

Pros: "On-time departure, and on-time arrival. Just the way I like it."

Pros: "Transport to international terminal was a breeze"
Cons: "Very few food vendors open in the international flight area"

Pros: "The crew were all excellent, the people trying to reroute us were all kind (though one accidentally booked me incorrectly), and once the plane got there the flight was very fast."
Cons: "The airline was really late replacing the plane with the mechanical failure. The gates at Philly were much too far apart to actually make that connection - shout out to the Philly staff who sent is an electric car! But it was a panicky experience."

Pros: "We got free upgrades to 1st class as we used to get at USAir! Great surprise."