Daily cleaning, installation of cabin HEPA filters on flights from Los Angeles to American Samoa
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 31h 20m
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Scores according to KAYAK customer reviews
Pros: "Great service"
Pros: "The entertainment would not work on my laptop"
Cons: "help for getting the entertainment to work"
Cons: "The seats and the flight entertainment."
Pros: "Crew Food Seats"
Cons: "More fruits & Hawaiian chocolates"
Pros: "The crew was great and the flight was smooth."
Cons: "It would be nice if crew members would ask people to shut their windows for the bulk of the flight. It gets quite bright."
Pros: "The staff and food service was great. The plane was clean and bright."
Cons: "Having free entertainment - even new releases"
Cons: "Food. Need more free games"
Pros: "An entirely unexceptional airline that provides zero amenities for such a long flight."
Cons: "Charge me $20 more a seat and provide a meal and in-flight entertainment."
Pros: "Crew was friendly and helpful"
Cons: "The chairs were definitely and lacked cushion in Hawaii Airlines"
Pros: "The flight was smooth considering the weather. The crew was great and attentive."
Cons: "I wish I was able to hang my wedding dress in a closet rather than folding it up and putting it in the overhead storage."
Pros: "The crew was very good and met all our needs."
Cons: "Free entertainment from LA to Honolulu."
Pros: "Cleanliness of the aircraft and friendliness of crew."
Cons: "Entertainment is not free, and you have to have your own device. The food was a very small snack for the length of the flight."
Pros: "It’s wonderful to fly like our grandparents did with the style & comfort along with the service they enjoyed!! I cannot think of any other airline that serves a meal and on going snacks. I feel I got first class service (which I cannot afford) for a coach rate! Stepping onto the plane you get a sense of the islands. I’d recommend this airline to anyone!!"
Cons: "Being a 6 ft woman, leg room is important for me, which I had, but the seat where a bit close together."
Pros: "Fast boarding"
Cons: "No entertainment"
Cons: "Every other flight I have been on does not make you pay for entertainment, headphones, or blankets. I will not fly Hawaiian again."
Pros: "Crew was pleasant and they try to give you a “Hawaiian” feel. They leave you alone and serve you without being intrusive."
Cons: "No closed captions for movies or tv or videos. Seat was very uncomfortable. Seat mates screen didn’t turn off so it was bright for her the whole trip."
Pros: "Boarding was great, seats were not too cramped, flight was very smooth."
Cons: "Hawaiian Air changed our seat assignments which I did not find out about until checking in for our flight the night before. My wife and I were 20 rows apart and we were moved from aisle seats to window seats. Flight was fully booked so no way to change. The aircraft did not change, so I am unsure why seat assignments changed."
Cons: "No vegetarian food and also the flight was late by almost 3 hrs so all our plans in honolulu on that was ruined."
Cons: "We ended up upgrading because kayak doesn’t let you assign a seat and we were the last to get a seat on a very full flight. I will never use Kayak again."
Pros: "Everything was fine in general."
Cons: "Turbulance but pilot did not addeess it by saying he would change altitude to avoid it."
Cons: "We purchased tickets to Maui months in advance. We chose our seats. The morning before our flight we printed boarding passes and paid for check bags. That night, approximately 12 hours before take off I received a notice from Google stating the flight hand been cancelled. To this day I have never received any communication from the airline stating the flight was cancelled. I called Hawaiian and asked about the cancellation. After waiting for the customer service person to find out what the status was, she simply said there was scheduling issues. The best she could offer was a flight the next day. We lost a whole day of our vacation and lost a significant mount of money. Hawaiian offered no compensation and did not seem at all apologetic for canceling an entire flight at the last minute for "scheduling issues." We will do our best never to fly Hawaiian again. They clearly do not value their customers."
Pros: "When entered the airplane I was warmly greeted. Flight attendant even offered to help put my bag up above"
Cons: "I needed some medicine up above in my carryon. I asked an attendant while we were still at the terminal but doing announcements and was told I could get it if I did it quickly When I stood up I was told to take my seat sharply by another. Later when no one was in the galley I poured some water from a bottle sitting there into a cup to drink. The attendant who came by in a raised rude tone told me to go sit down and grabbed the water from my. He proceeded to say “How could you do that as it was so unsanitary”"
Pros: "Nothing they did not help and would not print my boarding pass"
Cons: "I was carrying on a bag and was unable to board due to their rules."
Pros: "All the crew members are incredibly kind and helpful. They clearly havea plan and execute it well. The small amenitites likes breakfast, snacks and rum punch male the start of a vacation fun. Even the regular economy seats have plenty of riom compared to other domestic airlines. I'm usually a Virgin Airlines person but Inwas pleasantly surprised that 5 hours went by to fast and flawlessly."
Cons: "There was no entertainment that you didn't have to purchase. Even the games cost. I always bring my own entertainment so it didn't bother me much but it's not the best."
Cons: "I was annoyed with the fact that everything cost money. The women next to me asked for water and the flight attendant said that she could pay for it or wait for breakfast. I was thirsty on the plane but I was not about to pay $8 for a bottle of water. I was also not happy that almost all the movies (with the exception of three about the sea) had to be purchased. Most planes now have at least an app with movies on it for free, especially on 6 hour flights."
Cons: "Not clear what line to stand in signs would help Such as if you had a boarding pass you can just stand in the line that will give your baggage tag versus just standing in the general line"
Cons: "no on onboard at-seat refreshment service, meals were inadequqte to be called meals, seating legroom poor. Unlikely I would reserve HawIian in future."
Pros: "The airplane had an outlet to charge your phone and eat seat had its own tv. The service was really good and everyone was super nice. I also liked that they showed you were on the map the plane was."
Cons: "Not a lot of leg room"
Pros: "So so happy I got the upgrade to 1st class! The seats were comfy, the flight attendants were so kind and the food and beverages were delicious."
Pros: "food was free direct flight, smooth ride"
Cons: "1) quality of food below average 2) need to charge for blankets, pillows and movies- in comparing with delta, I'd prefer to have free blankets, pillows, and movies than free food 3) seats are definitely not as comfortable as delta flights (these new planes or airbuses are actually worse than the old planes, very disappointed at the quality of seats/cushions) 4) customer service check in agent at LAX was not helpful and also the phone customer service representatives (spoke to 2 different employees who were based out of the Philippines) are not helpful as I had a seat already printed and marked on my itinerary when purchasing my ticket, but when I checked in I was told that I would need to pay $80 for the seats that were originally marked"
Pros: "Everything was great! Hawaiian airlines is much more laid back than other airlines that I’ve been on. No complaints."
Cons: "Boy there’s a lot of marketing/advertising on their flights! Props to the advertising department!"
Pros: "I like that they gave a meal during the flight, especially since it was a 6 hour one. Food wasn’t too special: a hot sandwich, chips, and cookie. Good overall atmosphere. Attendants were friendly and helpful."
Cons: "When checking in, there wasn’t any seats available. Needed to wait at the gate to finally get seat assignment, after boarding already started. Traveling as a party of two, was lucky to be able to sit together for a full flight. Also, all entertainment options cost money. For other airlines, some cost money and some did not. For a long flight, I would expect free entertainment, but I might be spoiled by flights to China."
Pros: "I like the professionalism of your crew, having meal, the comfortable seats, and the comp drink"
Cons: "I'm wondering about putting parents and small children together. Many crying babies aboard."
Pros: "free meal, comfort of seats"
Cons: "Not being able to pre-book my seat"
Pros: "Clean staff interior"
Cons: "Paying for entertainment"
Pros: "The food and hospitability"
Cons: "Entertainment options were few and outdated"
Pros: "The aircraft was very clean and comfortable, and the seats were spacious, with enough leg room. The crew was very friendly and helpful. The lavatories were placed well, so you didn't have to walk too far to get to them and they were kept clean throughout the flight Hot meal with complimentary wine was a very nice touch. Boarding process went very smoothly."
Cons: "There was NO WiFi on the plane. Not even for purchase. They kept the temperature FREEZING, and blankets were ONLY available for purchase. Prices were not listed for any of the purchase items.either on the printed menu in the magazine nor on the screen. Touch screen was very slow,"
Pros: "Breakfast, juice, smooth flight"
Cons: "Every time the flight attendant walk by there was a strange odor, maybe onions. When they past out some bags of Hawaiian potato chips, the bag had that odor and we then thought it must be the chips and from her being around them. We decided not to eat them and carried then off in our carry on baggage The next day I was hungry and decided to eat a bag. The odor was gone and the chips didn't smell at all Turns out it was the flight attendant. Maybe the type of food she consumes or her clothes were around a lot of garlic and onions Hope she is not on our return flight"
Cons: "I bought these tickets about two months ago. There was no option for seat selection. Despite the fact I bought two tickets when we finally got our boarding passes we were twelve rows apart. I tried to call Jet Blue (the actual airline) and they said they couldn't do anything over the phone. I went up to the gate and they said sorry, it was a full flight. When the cabin door closed, the seat next to me was empty, but we were taking off so I couldn't at that time move my wife. When they reached cruising altitude and they turned off the fasten seatbelts sign, I went back to where my was sitting but she was asleep."
Cons: "Pilot said it would be 15-20 minutes, it was over 2 hours. I paid for a movie on my flight From HNL to San Francisco but the entertainment system didn't work after I slid my card."
Cons: "The plane was delayed 9 hours for software issues for their incom. This seemed to me something that could be fixed faster, and it greatly impacted my trip. I understand delays for weather or hardware."
Pros: "Liked the onboard service and friendliness of attendants. In-flight meal--FREE by the way!--was excellent."
Cons: "Boarding area at Gate 58 in LAX was horrible. Gate agent didn't bother to control the passengers who unfortunately always crowd the gate. The PA system was way too soft."
Pros: "They got us to our destination safely. Which , of course is the most important thing. Got us there on time as well. Did not use in flight entertainment so cannot rate."
Cons: "First class seats are miserably uncomfortable, barely wider than a coach seat. Only difference I Can tell is that it has more padding. Foot rest is unbelievably unfunctional. Food was good but no wine or refill of the other beverages was offered with the meal. Flight crew as polite, but wooden and unengaging. Baggage claim at destination was efficient. I only fly with this airline , and in first class, because I have sooooo many miles.. if that weren't the case I would try someone else. Who knows , maybe they would not be any better."
Cons: "Airline, scheduling, additional fees. Missed connection, communication system was not checked before departure causing a 2 hour ground delay."
Pros: "Crew are friendly."
Cons: "Monitor not functioning properly. You have to push the touch screen several times before it start to work also have to press hard on the screen to make it work. Snacks limited to only one. At least give 2. Food was bland. No condiments to go with the food."
Pros: "Aircraft was clean and spacious enough in economy. Pretty much always on time. Nothing much else impresses me anymore with Hawaiian Airlines."
Cons: "Everything is a charge. Especially don't like that they "offer souvenir blankets for sale" and they keep the cabin especially cold. All movie/TV show options required an $8 charge on a 6hour (!) flight across the Pacific Ocean. Food was awful! Living in Hawaii I often fly Hawaiian, can't remember the last time I enjoyed a meal on HA. The crew on the LAX-HNL flight was not very friendly either..."
Cons: "I am 40 year resident. The Hawaiian themed safety instructions are corny as I hear them so often...An"
Airlines flying from Los Angeles to American Samoa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Los Angeles to American Samoa
Masks required on board, masks provided on flights from Los Angeles to American Samoa
Social distancing seating
Middle seats unavailable to book on flights from Los Angeles to American Samoa
Testing for antibodies, testing for symptoms for flights from Los Angeles to American Samoa
Waiving of change fees. Search flexible flights from Los Angeles to American Samoa