Potatoes were not cooked in the pork potato meal. Flight attendants were great in first class.
Alaska Airlines was very acceptable But LATAM they cancelled five times I lost one day
It was all a wonderful experience. I hate to fly and I hate to travel yet. This was a very pleasurable event. Thank you.
My first leg was canceled 3 hr before leaving. My return trip left late. I leave it to Alaska higher ups to figure out what can be improved. Just put yourself in the passengers position.
Employees are always helpful and professional. The flight was 30 minutes delayed but everything else went seemlessly.
Boarded us on a plane that had ongoing maintenance and it was 105 degrees out. Sat in the cooking heat for an hour before taking off. WiFi didn’t work over half the flight so I couldn’t get any work done
The flight left almost an hour and a half late because Alaska Airlines didn’t have anyone there who was qualified to drive or tow the airplane from its overnight parking spot to our gate. Because of that debacle, MANY passengers, including me, missed our connecting flights.
The staff's friendliness and helpfulness make a good impression.
I have a good impression with the staff's friendliness and helpfulness and with the confort.
Flight was delayed 1.5 hours. Inflight WiFi did not work. Servide in first class was very good.
Flight delayed two hours , missed connection flight then connection cancelled- horrible experience with hotel
Omg the disaster at the security was on another level! “Go to this end, sorry closed now, go to that end”. Ridiculous! This took over an hour! As far as the airline was concerned although I booked nearly a year ago I couldn’t get my bag tag - stand in another 15 minute line or my seat on Hawaiian Airlines- 5 more minutes! Then my TSA status was denied. Like what the heck! Makes a person not want to travel with this amount of incompetence
The Honolulu Hub needs 2 to 3 times the amount of things to do as well as shuttles that transport to/from gates and terminals. Arriving from OCONUS locations; transferring to CONUS locations its a miserable experience. Fetching and re-checking bags, then returning to a gate across the airport take longer than any other large airport. If youre confused by what I mean, the process goes like this: Disembark plane Walk a mile to the main terminal Walk half a mile to baggage claim Wait 40 minutes for baggage Walk a mile to re-check-in baggage Wait 20 minutes for checking in those bags Fo back through the wrong TSA line because the signage is poor Almost miss the connecting flight because your gate is across the airport.
The checking was disaster, the crew wasn't behave well. It took us two hours to check in, after that thr line at the TSA was long, we barely make the flight. Bad airline
Fabulous if you have a portable wheelchair. They can store it in the galley and you can just walk out with it. Really nice and the flat seats are just incredible, very nice. iPads for movies, also pretty nice,
The crew were exceptionally nice and accommodating. My wife was tired after the flight from Haneda, Tokyo. They let her sleep and served her dinner later after she woke up, before we landed in PDX.
Left 60 minutes late due to “cargo loading”. ????? Both Premier club personnel and flight crew seemed to hate their jobs. No food or drinks offered in the club except for coffee and tiny bags of pretzels. What a disgrace. Snarky attitudes towards customers and not a single smile. “Aloha Spirit” is dead and gone. “Extra comfort” seats are rock hard.
No charging outlets worked. Other than collecting trash attendants didn’t come around. No one could hear flight attendants announcements during the flight. Seat pads were horrible. Sitting on a board for 5 hours. What happened to Hawaiian airlines comfort, hospitality, and extras? Our pilots did an excellent job trying to minimize turbulence and incredible job in landing in windy conditions.
There was no wifi available at any price -- the plane did not have wifi equipment. Movie choices were blah - hits from the past; nothing recent. The food was blah airplane food. They should have had Mai Tai drinks available as per the Hawaiian Airlines magazine, but they had none onboard.
I like that if they asked you to checked in a bag at the gate they give you priority to board