Horrible experience at ticketing. Too few clerks.
Pros: "Customer service didn't help me change my flight!"
Cons: "Customer service didn't help me change my flight!"
Cons: "I think it makes a huge difference when the crew says something comforting before or during turbulence instead of just “buckle seat belts” it’s so simple yet goes so far is soothing anxiety but we got “BUCKLE SEAT BELTS” like wow"
Pros: "decent comfort on board"
Cons: "both flights delayed, some rude crew, and Avianca lost my luggage when I got to Medellin"
Pros: "Good service from the crew and the boarding process was made quick and punctual."
Pros: "The crew was accommodating"
Cons: "The seats were uncomfortable and they changed my flight 3 times"
Pros: "Just anything. I have better trips taking a crowded bus."
Cons: "They had 3 boarding trips in the same gate it was a mess, the saddest sadwichch with the mediocre orange juice was the best option, angry crew."
Pros: "Pretty much everything was great!"
Cons: "We got there to check our bags about 90 min before check in bc we were trying to avoid the chaos of rush hour time at LAX but avanica wouldn’t take our bags that early so we had to drag them around and wait till there’s were plenty of other people in line. This all could of been avoided and easier."
Cons: "I actually had to change my flight because the Avianca flight had a horrible delay. I took another one through El Salvador which was ok but it took me three hours to fix the new flight, Avianca did not try to help me with United, and I spent all night awake and missed my Brunch with my son."
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Pros: "Nicer plane than the one we flew from San Francisco to San Salvador"
Cons: "Having to leave airport after waiting hours for a repair"
Pros: "Friendly crew, arrived earlier than expected. Offered to excellent assistance to my mom with the wheelchair"
Cons: "Food wasn’t good. During the stop in Guatemala didn’t change planes so had to wait for the maintenance staff to clean the plane before using bathroom. No water during stop and had to change seats"
Cons: "A rating of one start is too much for this airline. Avianca caused me to miss my flight in LAX, refused to help me reach my ultimate destination for which I paid them hundreds of dollars to do, nor did they offer to credit my losses for which they were responsible. Customer Service was as useless as the individuals in person that I dealt with. I never made it to my destination because I was forced to return home to San Francisco, unable to see my wife-to-be in Brasil. I will never fly with this airline again."
Pros: "I liked that the crew where nice and congratulate the mountain bike team of Costa Rica who had won second place in the panamerican games"
Cons: "I push the "call the stewart" bottom and they never came to me.."
Pros: "Checkin staff very helpful and quick boarding. Infligjt staff polite and professional"
Cons: "No much leg roon."
Cons: "I had to ask for a pillow 3 times, twice from the same flight attendant who never bothered to comply. The food and entertainment were good though."
Pros: "Avianca es la aerolinea que prefiero y continua siendo"
Cons: "Las aeromozas tienen muy mala actitud, parece que uno les está pidiendo plata."
Pros: "Connections very easy. Flight arrived early. In-flight service exceptional."
Pros: "The flight was on time and comfortable"
Cons: "Waiting for immigration purposes, due to crowed area"
Pros: "Nice crew"
Cons: "The food"
Pros: "Everything went fine until I got to Bogota and had to pick up my suitcases... they were to end in Cali"
Cons: "Having to change my flights from the bigining... the reason why I buy my tickets a months in advance is so I can have what I want and ask for... so changing from a direct flight from LAC to CLO and the. Having to have 3 stops want fun at all!!"
Pros: "It was hard to not laugh at the gate confusion, time confusion, and clear general incompetence of the thousands of airport staff."
Cons: "The flight was delayed so they put me in another flight. When I already had the confirmation, the people at the counters said I could not fly because the flight was oversold. I had to complain strongly and asked to see the manager. Finally I was able to fly, but after much arguing and stress. Poor experience."
Pros: "The flight schedule"
Cons: "First, the departure terminal didn't show up on the reader boards until it was almost time to go, so I had to sprint down to our gate. Then, they boarded by zones, but I had no idea what zone I was supposed to be in and it was nowhere on my ticket. Anywhere. Then, when I finally decided to go try to board, they wouldn't let me because they said I didn't have a return ticket. In fact, I had proof of onward travel in three different forms. But they insisted that I had to have a flight as proof of leaving Guatemala and assured me that customs would prevent me from entering. They also said I had 5 minutes to book something or I would miss the flight. No one ever paged me to discuss this prior to departure! And do you know how much Guatemala asked about my onward travel? Zero. Nada. In the fluster of buying an almost $400 ticket, I clicked to book through a third party that doesn't allow refunds. Fortunately, after I landed I called them right away to cancel and managed to make it happen since the ticket hadn't been issued, but if I had failed at that it would have been at least $130 when all was said and done. Ride was uncomfortable, flight attendants we're rude and impatient, and I was ignored for food service."
Pros: "The most was the attention of the flight attendant and how fast and save we landed. Good vibes"
Pros: "We left early and landed early. Nice staff and attentive. Snacks. (better get rid of the terrible so called barittos-they were awful. Cookies not bad and the snack. Stick to the sandwich and be sure to have extra mustard and mayo and option. They both are terribly dry. Very far from JetBlue-but nice airline and service."
Cons: "Read the first."
Pros: "Aside from the issues below, it was a good flight."
Cons: "I was seated by an emergency exit, so i couldn't tilt my seat back. Also, everyone who walked by hit my left arm back and forth. It was very annoying. The cabin felt a bit claustrophobic."
Pros: "Very comfy. Very easy flight"
Cons: "Everything went well. More leg room would be nice"
Pros: "The staff in Bogota were oh so friendly compare to my previous experience in GYE. Same as when coming down from SJO. Beautiful. Keep it up! Friendly atmosphere just a delight, like it should be."
Cons: "It would be nice to have vegetarian options and the entertainment options were down. This is no way a big deal. I just mention it as there are more and more people embracing vegetarianism so if you want to be on the front lines of customer care, that would certainly make you one of the top ones in that regard alone! Pura Vida! Dave"
Pros: "El espacio en los asientos"
Cons: "La comida no estuvo muy buena"
Pros: "The good timming"
Cons: "El aircraft was totally awfull. too mcuh noise, toilets smell bad, no coffee because machine was broken... such a bad experience"
Pros: "Staff help us tho resolve some troubles with wrong name on check in."
Cons: "Wrong name in check in on line"
Pros: "Everything was fine."
Cons: "We did not know our ticket-price included breakfast. However, the flight had no vegetarian option, so we passed."
Pros: "I am impressed! I will be booking through Avianca again!"
Pros: "Being moved to a copa fligth"
Cons: "They had us 3hours con the plain and after that it was cancelled. Several people lost a full day of work no responsability from Avianca."
Pros: "basically everything"
Cons: "the food"
Pros: "Got lucky with a free upgrade to 1st class and the crew always helpful."
Cons: "Tried to add an additional bag for 50 to 70 Lbs and website said $50 USD and they wanted to charge $100 USD for some reason. end up removing stuff from the bag to not get charge an extra $60 USD"
Pros: "The seat (space, comfort, cleanliness) was good"
Cons: "The crew (flight attendants) need to be trained much better if Avianca hopes to be a international airline. The attendants spend too much time sitting in the back of the plane and not enough checking for excess trash, customer comfort and general visibility. During the in-flight meal I found an object that looked like a piece of a plastic tie. I gave it to the flight attendant but she appeared unconcerned and indifferent to the situation, making no apology what so ever."
Pros: "Crew was nice and individual tv screens were great! Free wine."
Cons: "God tasted like cardboard."
Cons: "No pude hacer check in porque movieron mi reservación y casi pierdo el vuelo por un problema en la misma línea aérea. No supieron darme una pronta solución."
Cons: "El desayuno estaba un poco frio"
Pros: "Avianca is top rate, great food, great people and excelent service. Free in flight movies and whisky, what more could you ask for?"
Pros: "Very professional service, nice people, newer airplane, plenty of entertainment options, got my luggage where it needed to go despite 2 connections."
Cons: "I was put in a seat before the exit row, meaning my chair did not recline for a 5 hour flight. In addition, the seat in front of me was at least 3-5 inches closer than any other seat on the plane. I understand there are these seats on the plane, I just wish I would have known prior or been given the option to change seats."
Pros: "the wind was high on the landing into costa rica but the pilot made a smooth landing"
Pros: "The attention I received."
Cons: "The food."
Pros: "The entertainment"
Cons: "The boarding"
Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pros: "Great crew, comfy seats and efficient boarding!"
Cons: "Every time I fly from Brazil to USA and back I always can carry to luggage of 23kg in American Airlines but this company only allows 1 luggage and they charge me 90 dollars for the second one that’s bad"
Pros: "FA were ok"
Cons: "No entertainment"
Pros: "Crew was amazing"
Cons: "Gave the option to chose seat"
Pros: "Crews are very friendly"
Pros: "Friendly flight staff, on time service."
Pros: "Good on flight entertainment"
Cons: "Tried to select my seat 2 weeks out from flight. Was told by multiple delta employees I can only change at the gate. Was unable to change seat and ended up getting downgraded to middle seat middle row. Rude flight staff that barked at the passengers"
Cons: "Delayed for an hour because of changing tire"
Cons: "Smooth flight, great crew."
Pros: "Nice smooth flight"
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pros: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Pros: "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
Cons: "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
Pros: "Crew ok . Seat not so comfy"
Cons: "Delayed 4 hours at LAX and even though we made it to the gate to fly out on our connecting flight they had given our tickets away and booked us on a flight 5 hrs later. They told us our bags would be transferred. They werent and now both my daughter and i are starting out a dream vacation with no l"
Pros: "The seats were very comfortable even though legroom was limited in the basic cabin."
Pros: "Let's start from the beginning. The flight was delayed for over an hour. Despite guaranteeing anyone with a connecting flight would all be taken care of, here I am still stuck in Amsterdam airport... delayed another 10 hours. The service after arrival was poor and slow..2 hours to get new flight"
Cons: "The travel agents assisting should have been ready for the number of passengers and triaged accordingly. They did not. Which meant a lot of us standing in line for hours missing new connecting flights."
Cons: "the flight was delayed by about 90 minutes and the gate was changed two times."
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pros: "Great entertainment options and food selection, just wish they had the selection they advertised..."
Cons: "Booked the flight and paid extra for the main cabin selection to guarantee sitting with my husband. Got to the airport, app had already pre-checked us in and my seat selection was changed! Not sure why I paid extra when they were just going to chpose my seat anyways (DL 2222 on 11/6) Hoping my return flight this not have this happen..... Will be calling Delta when we get home."
Cons: "Very slow to load and unload. Not sure how I always get a middle seat in the far back. Basic economy is basic."
Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pros: "Once inside the plane every thing was excellent. Very confortable. Great costumer service."
Cons: "They changed the gate it was unclear and hard to find someone to tell us where to go. Once we found someone the lady yelling at everyone where to go was very rude and rushed. Once we found the second gate the crew at the desk was very nice and helpful."
Pros: "Food was ok."
Cons: "Flight attendants could have been a little more friendly and helpful."
Pros: "Had to cross terminals and the pathway was closed due to an international flight landing (poor planning on LAX part) so had to exit and reenter terminal through TSA. Flight delayed an hour then cancelled due to control panel failure. 10pm flight became 12am bus (and originally told it was 11.15pm bus which was "stuck in traffic" when google map traffic was all green). Got back to SD 4 hours after scheduled time."
Cons: "Overall the flight was good. It would be nice to see if we are Lincoln and Wi-Fi and the greatest selection of movies to its offerings."
Pros: "Empty seats, room to spread out"
Pros: "No puedo opinar mucho del proceso de abordaje, ya que para el procedimiento de ingreso a la terminal fue bastante tardado. Pero la atencion por parte del personal fue bastante amable, las bebidas fueron abundantes y justas."
Cons: "I have no complaints"
Pros: "The snack variety"
Cons: "My headphone jack was broken :("
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Cons: "My row didn't have sound on our entertainment system. I was able to move to another seat and they did compensate the couple that was next tho new with beverages and miles to their account."
Cons: "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water."
Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pros: "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
Cons: "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."
Pros: "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
Cons: "On this occasion I actually enjoyed it all"
Pros: "The USB connection at my seat worked; it often does not, so this was an improvement. The turkey sandwich was moist and delicious."
Pros: "The entertainment was good and we didn't get charged for the blankets, as in other airlines, though it would have been nice not have needed them, the plane felt colder than 70 degrees!"
Cons: "Longer delay occurred when another passenger got into an argument with staff. It took soooo long for security to come to fix the situation so we could continue boarding. We were also packed in like sardines. I would pay more for more room, though business and first class are available, they're way too much."
Pros: "Smooth. Great Staff"
Cons: "No complaints."
Pros: "Worst experience ever."
Cons: "While my experience with Virgin Australia was good, I will not book with them due to the co-share with Delta Airlines. I missed my connecting flight from LAX to JFK due to additional security screening. As such I was advised to head to the Delta terminal to be booked onto the next available flight to NYC. After waiting over an hour in line to be seen by a staff member, I was told that they couldn't change my ticket as it was a Virgin flight. The same staff member didn't seem to even understand the concept of 'co-share', and also told me that because I booked through Kayak and not Delta that they could not help me. This makes me think that booking through a third party is a risky move. I was told there was absolutely nothing she could do, and that I would have go to a Virgin Australia Counter. This involved taking all of my luggage from Terminal 5 - all the way to Terminal 3. I was assisted by Virgin Australia, where they apologized for my experience, and confirmed that it was Delta's responsibility (and that they were capable) of rebooking my flight. Virgin booked me onto a later flight, but I still had to walk back to Terminal 5 (Delta) to give them my checked luggage. I was once again told that I didn't have the right ticket (details listed Virgin and Delta flight number - so this was way too confusing for them). Finally they printed my a boarding card and took my bags. I then ran through security and to gate in time for my flight. Flight was fully booked, due to a many people no doubt experiencing the same thing. Food was awful. Was a big step down from the Virgin flight in every aspect. There was not a single Delta Staff member who would even try to understand or be helpful. I will never fly with Delta again."
Pros: "This was a code share flight on a delta ticket but a virgin airline, the entertainment was great with the seat back selection, the seat comfy and the staff friendly."
Cons: "Firstly check in was a nightmare, travelling on a Virgin Australia Flight from LAX - BNE and a connecting flight BNE - PPP (Proserpine) all with Virgin Australia, and they claim they don't have the ability to tag your luggage the whole way through??? (I understand I have to collect it on arrival into another country and then take to a bag drop) but with the same airline they claim they can't do this? I travel a lot and with many other flights internationally and I can tag my bags with different airlines all the way through, but NOT WITH VIRGIN WITH THE SAME AIRLINE ALL THE WAY THROUGH? They can't do it? Then 2 hour delay on the tarmac after taxiing out from the gate at LAX, which got us in late to Brisbane. The food on this leg LAX-BNE for the vegetarian option was terrible, which was strange as on the fist flight over from BNE-LAX it was the best vegetarian food on any flight I've ever had. Strangely 6 months out from our flight I tried calling Delta to upgrade our tickets and was told they had no way of doing it as the Delta computer system isn't linked Virgin system. Then calling Virgin to upgrade I was told I can't as it is a Delta ticker. We tried again a week out from the flight and got the same response and told to try at check-in. We tried then at check in and told they have no idea how to do this as only so many seats are allocated to Delta tickets and they can't access the Delta system?? So very frustrating and we could never upgrade?"
Pros: "Boarding was on time, free entertainment, choice of free snack with our drink, free extra serving of complementary coffee, and landed ahead of schedule"
Cons: "Nothing in this experience"
Pros: "On my last 4 trips in 6 mos I've flown United, Delta, and Hawaiian, to Cancun Mexico on United Aug 2015' , to Puerto Vallarta on Delta December 2015, Hawaiian to Honolulu December 2015, and Again on Delta to Honolulu Feb 2015. Hands down Delta IS THE BEST, there nothing better then having Free movies to pass the time, from TV to HBO and SHOWTIME and Current Movies in the theaters TODAY music, games, etc even free headsets any eye cover to rest ALL FOR FREE Delta isn't so worried about charging for eveything, a happy traveler is a repeat traveler, that is DELTAS GOAL Happy repeat travelers I voiced my displeasure with Hawaiian after finding out on my Day flight over I get charged $10 for blanket n pillow and free ( bad ) meal. Then on red eye home it's free blanket and no food, I can bring my own better food, and blanket which I do, but to charge for entertainment is the worst thing ever, AND EVEN FOR SIMPLE MUSIC WAS A CHARGE, SUCH POOR SERVICE Delta hands down IS CUSTOMER SERVICE ORIENTED PERIOD DELTA DELTA DELTA I'M FOREVER YOUR HAPPY TRAVELER,"
Cons: "The snack boxs are kinda unappealing, I bought both and they were jost OK, But that's fine I can bring food simply enough and would have but I was running late, Happy traveler"
Pros: "Timing and Service"
Cons: "Space between seats too reduced"
Pros: "Crews were helpful. Seats are comfortable enough."
Cons: "Foods could have been better. But, all airlines foods are pretty bad."
Pros: "On time and good flight"
Pros: "Able to have on board entertainment for a long flight on 737 craft."
Cons: "Food was mediocre."
Cons: "Maybe less cold the temperature."
Pros: "Quick and easy boarding process. Hassle free flight."
Cons: "The chicken wrap was terrible!"
Pros: "The entertainment, screens on back rest ensured, a proper flight entertainment."
Cons: "What is the purpose of checking in Early? I was at the furthest rear position of the Plane, and it was a very long flight. I checked in 24 hrs prior to flight and stayed up until we were able to check in through mobile app. I was very disappointed that my seat was next to restroom traffic."
Pros: "Flight was great and crew was very nice as usual."
Cons: "When I got to Guatemala I was told I couldn't check in unless I had a ticket leaving Costa Rica. I have never had a problem with this in the past. I had to have someone purchase a ticket last min out of costa Rica so I could check in. When I got to CR they didn't even ask me for my ticket or proof"
Pros: "The seats were spacious and the hot meals were a treat!!"
Pros: "The organization of the crew was poor"
Cons: "Organization and cleaning"
Pros: "Crew was attentive and efficient"
Cons: "I was very satisfied"
Cons: "They didn’t have the food choices by the time they got to me."
Cons: "I did not like the chicken sandwiches or artificial eggs served on the breakfast portion. I felt sick for hours after the flight"
Cons: "Very unpleasant check-in as I was charged for second bag. In one paragraf it says one bag allowed from Northamerica to Caribean. In next paragraf it says two bags allowed on all flights to and from Panama. NOT ACCEPTABLE"
Pros: "The cleanliness."
Cons: "I didn’t like the confusion created by the copa service crew at LAX, it was a very long line that reached the area outside checking area."
Pros: "Food was good in Business class. Very friendly crew"
Cons: "Counter at LAX a little crowded"
Pros: "All the steps were efficient and friendly from the ground to the air. The nice attention of the COPA air personnel was also appreciated"
Pros: "Boarding process and crew service were ok"
Cons: "Comfort and entertainment could be better"
Pros: "Nothing really"
Cons: "Boarding process in Panama is very disorganized"
Pros: "The crew was nice and attentive."
Cons: "The plane seemed old and dingy. The food was not good at all."
Pros: "Free headphones and movies in flight was nice. Crew was great getting everybody on board quickly."
Cons: "My girlfriend and mom got sick eating after eating some of the in flight food."
Cons: "Crew was tired and didn't want to serve the passengers. Was not able to reserve an exit row seat - while others (non Spanish speaking) were able to obtain the exit row electronically. Unable to manage my reservation on the Copa.com site"
Pros: "The food was decent for airplane food"
Cons: "When I booked my ticket, I booked a window seat in the exit row. When I got on the plane, my seat number was a middle seat not in the exit row. I saw right across from me there was an open window seat, which the lady sitting next to was using for her bags. I explained to the flight attendant that I had booked a window seat and wasn’t sure why I ended up in a different seat then I had booked. I asked him if he could ask the lady to move her bags so I could sit there, or if there were any other window seats available. He said no, that if I wanted I could ask the lady myself. Completely unacceptable. Of course she has no I treat in giving up this free extra space she has to me, and I’m sure she would have been happy to if a crew member had asked/explained the situation to her."
Pros: "Good service , efficient and fairly comfortable"
Cons: "Food could be better"
Cons: "went to the airport to checkin for my flight from lax to panama, with a connecting flight to sao paulo, only to be told that because i didn't select a seat when i bought my ticket over 2 months prior, the airlines sold my seat (they overbooked the flight by 5 people or so). i had to wait at lax for the next flight, which wasn't until 8 hours later. the problem here was that i had bought a ticket to get to rio from sao paulo, and this delay made me miss that flight. so i had to buy another ticket, which was $175. i was only compensated a $400 voucher for missing the flight and for my time. not worth it. the airlines only provide you with a blanket. no pillow."
Pros: "I enjoyed the ease of business class from LAX to PTY"
Cons: "Food and snack options were somewhat limited. Although there were quite a few titles for the entertainment, I had a hard time watching them due to technical issues with the touch scree."
Pros: "technology and movie/entertainment selection. plus drinks were included"
Pros: "Crew and newer aircraft"
Cons: "Food could have been better in business."
Pros: "Connecting flight with a meal!"
Pros: "The flight was on time with no issues"
Cons: "The seats. The fact that you do not allow to select seats ahead of time."
Pros: "The staff"
Cons: "No vegetarian options granted :( the planes are dirty."
Pros: "Great personnel, offered snacks more than one (that depends on hours of flight), sears a bit tight, but overall great experience."
Pros: "Never late and new planes"
Cons: "Some confusion on the gate assignment in panama"
Cons: "El aeropuerto internacional de Panama es sencillamente horrible y extremadamente caro y ni siquiera wifi free hay para los pasajeros que como yo tenemos que hacer escala. La señal para llamar por teléfono usando mi propia proveedor. Es un aeropuerto del siglo pasado que ya es hora COPA que tiene su centro de operaciones pongan de su parte para hacer más placentero la estadía en ese aeropuerto; aeropuertos como el CR o el de Bogotá no más sale uno del avión y hay excelente wifi que le permite a uno estar en contacto con la familia."
Cons: "The crew kept bumping Into me since I had an isle seat more than normally."
Pros: "Quick boarding"
Cons: "Poor customer service for our friend who had a problem with her ticket."
Cons: "Never answered the numbers I called when I got to the airport ended up having to rent with another company"
Cons: "I already wrote this in their customer feedback, and I haven't gotten a response."
Pros: "Everything about them. The crew is so helpful and kind, flights are always on time, the planes are in great condition and the amenities included with your tickets makes it worth to choose COPA!"
Cons: "Touch screen didn't work"
Pros: "I didn't expect to be fed on the flight so that was a nice surprise."
Pros: "Inspite of being a very short flight, they offered food and beverages and for free :)"
Cons: "No inflight entertainment. No series or tv shows"
Cons: "Flights were delayed"
Pros: "Staffs were so kind and professional."
Pros: "Everything was perfect"
Cons: "I had to wait over an hour in line for a boarding pass for my copa flights."
Pros: "Total failure deception! I was denied access to the flight because of going into Peru they said I had to have a round-trip ticket and Copa would not let me on board. I was told this and after standing in line for over an hour waiting to check in at almost midnight in LAX. I spent hours on line I spent hours on the phone trying to recoup the situation. they wanted to charge me $325 to make changes plus other expenses of the airfare. I missed important connections in Peru. I am applying for a retirement visa there I should've been allowed to deal with immigration in Peru . However if it is the regulation of that airline that I'm not allowed in there without a round-trip ticket why did kayak sell it to me? Kayak cost me $539 and change not to mention a week and a half late getting to Peru! Customer service was just pretty much ridiculous I spent a lot of time on hold so somebody could go ask somebody who Ask somebody else a question. I could understand no refund however that was just downright not fair kayak and Copa airline basically screwed me over."
Cons: "See the above"
Pros: "On time is the most important feature of COPA. The other is that COPA remain as a full service compared to most that cut services more and more."
Cons: "Sometimes price are quite high that makes flying COPA impossible, way too high"
Cons: "Cabin was hot, could not sleep, no lounge in LA and very long waiting lines at check in"
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Pros: "Boarding was good"
Cons: "Seats are abhorring, No space for knees. Horrible food."
Pros: "The flight crew and the captain were terrific."
Cons: "Gate agents were rude. Everybody was forced to check-in their carry on luggage due to the small plane. This information should have been shared before boarding. We were informed as we were boarding and had to scramble to remove the laptop from our carry-on and help up passengers behind us from boarding. A totally unnecessary stressful situation created by the gate agents for failing to share information. Once we got onboard we saw carry-ons larger then what we were forced to check-in. Evidently, enforcement of standards is at the gate agents' discretion."
Pros: "Flight came with free entertainment. That's a plus."
Pros: "More leg room"
Cons: "More leg room"
Pros: "Check in was very good. The seats can be more space."
Cons: "I think the breakfast should be better."
Cons: "Ramps up to the plane are a challenge for someone with movement problems. They had a mechanical issue that delayed departure for almost an hour for lack of a single screw."
Pros: "Crew overall was very good and attentive."
Cons: "Seat comfort"
Pros: "Great flight crew!!"
Cons: "Better food menu!"
Pros: "That I arrived on time"
Cons: "Without any kind of entertainment, Some soft music will be better than the aircraft noise.."
Pros: "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
Cons: "Old airplane. Upgraded to Business Class. The video system was not working properly, didn’t show images so it was hard to choose a movie or program. The seats are old fashioned, and so are the pods: not as comfortable a flight as on newer planes."
Pros: "Crew was nice and accommodating, and movie selection was great. Flight got was smooth, too."
Cons: "The Tiny seats. I’m smaller (5’7 135 lbs) and was sitting next to a regular sized man (6’ 175lbs) and we had no room."
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "Checking in and boarding the plane went fast and smoothly. The crew was very kind and friendly."
Cons: "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
Cons: "I was rebooked and the process between American and British Airways was very confusing. I was lucky to get a seat on the plane which I had to pay extra for even though I booked in January for an August flight. Also it was crazy that there was no inflight entertainment for such a long flight."
Cons: "I missed all my flights and my bags because of a stupid delay made by the airline."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Cons: "Flight was delayed an hour. Poor communication with passengers during the process."
Pros: "upgraded to business, which made for a nice ride home."
Cons: "seat and monitor seemed to have minds of their own, but only caused a minor inconvenience I'm frustrated with AA's information on movies, which is questionable and unrealable. For example, the recently released film 'Coco' was listed as PG-13 and not included in the "Disney" category. "Justice League" was listed as R. There are several other examples of misinformation in their movie listings. For parents who use the ratings as one piece of information to guide their children, it would be nice to have correct information when making selections. this problem is not new; it's been this way for over a year now. I hoped that over time they would get it right, but alas, it remains inconsistent at best."
Pros: "I got there safely."
Cons: "I will never fly American Airlines again. From the moment I checked in with the ticket agent to getting off the plane it was a disaster. The ticket agent was rude, hostile, and dismissive. Employees walked through the line at security forcing everyone to consolidate their belongings to one bag. I had a large wallet in my hand and was told I had to step out of line to put it in my backpack. They only allow you one bag to carry on without paying extra. At the time of boarding they announced that the overhead storage was full so even those that paid extra were still forced to check their bags. The plane was dirty, the service was slow, overall just gross. They don’t have WiFi or in flight entertainment so I paid the $20 to purchase the WiFi. It was worthless. I couldn’t stream anything, even music kept stopping to buffer. I understand it will be slower then on ground WiFi, but it was impossible to watch anything and a complete waste of money."
Cons: "American Airlines won't let you buy emergency row exit seats (or bulk head) because the 'code share' prevents them from advance seat sales. I was told I could do it at check in in Los Angeles. But those seats were sold out long before we even got to LA! I contacted American Airlines Customer Relations about 1 month prior to my flight. I completed their online form detailing the problem and asked if there is any way I could buy extra leg room seats. But they never even bothered to respond. I got the automated email acknowledging receipt of my complaint and assuring me I would be contacted soon. NOT!!"
Pros: "Instead of British, my plane was changed to AA. The plane was very old and outdated. For a long international trip, it was disappointing and scary at the same time. No personal monitors, no phone or iPad charger, dirty and old bathrooms.... just disappointing."
Cons: "Instead of British, my plane was changed to AA. The plane was very old and outdated. For a long international trip, it was disappointing and scary at the same time. No personal monitors, no phone or iPad charger, dirty and old bathrooms.... just disappointing."
Pros: "Great plus amenities if watching flight."
Pros: "seat was comfortable. flight almost on time food was poor"
Cons: "food was poor"
Cons: "AA gate crew checked my bag at the gate, but to the wrong person!! I missed my flight because I had to go find it in baggage claim, take a taxi to another terminal, hoof it across the terminal to TSA pre-check which was 45 people deep and slow as a snail, then run to the gate (which was at the ooooother end I originally entered through). I missed my flight literally by 3 minutes. There was no one at the gate to help me, AA staff kept telling me to go to different places, getting a new flight was INSANE. The whole experience was a pure nightmare."
Pros: "Price, new plane, interactive system"
Cons: "I was forced to check my carry on and pay for it. I was not charged on my way to lax or my trip to Hawaii. Sad. And person was rude"
Pros: "The staff were friendly."
Cons: "Bag drop was unnecessarily slow with long processing lines. The gate area and on-boarding process was a zoo. Business Class seats (opposing design) were spartan and relatively uncomfortable. My upstairs 50B seat viewed directly into the wash room which made sleeping impossible. Food was not good. Overall, this is the weakest Business Class experience of recent memory especially for a newer wide-body aircraft."
Pros: "Comfortable seats, free private entertainment, very nice to be able to charge my devices. Our pilots were great."
Cons: "Still don't like that you have to pay for meals or snacks. I received two meals on my connecting South American flight. Stewards still not all that pleasant."
Pros: "Boarding was quick and easy, no problems or hassles. Seat reclined and was reasonably comfortable. Left early, arrived even earlier."
Cons: "Crew was more robotic than human, which is bexoming a trend on AA. No smiles, no acknowledgment, just doing the job of handing out food and picking up trash. No personal touch whatsoever. Food was subpar for an AA flight, especially international. Entertainment system has many defects and problems, for example "search" is useless. Uninspiring and forgettable film choices as well. The knob to control air flow was broken which made it chilly. To finish as I started, a more engaged and pleasant crew could have made all the other things more palpable and acceptable. They were just too cold, like the temperature in the cabin and distant."
Cons: "I never felt like writing a review but I feel like I should let other families with little ones know. My wife, 2 year old son, and I was boarding at the gate and they couldn't scan my son's boarding pass. They quickly went over to the computer station and gave my son another pass. We went to our seats and found out someone else is in our 2year old seat. Apparently they gave the seat to someone else at the last second because up to the point when I printed our boarding passes at the kiosk, our seats were still together (and I paid $41/per seat extra to try to keep us together). The other customer was nice enough to switch with our son so were able to stay together at the last min so it goes to show AA priority and service."
Cons: "Fight was operated by American. Alaska forced to wait in line and see assistance, then inform that because the flight is operated by American, they won't be able to check me in. Had to walk to a different terminal of LAX wait in 2 more lines and by the time they were able to assist it was too late to check in. Missed the flight, have to rebook a 3 hour later departure, move the meeting and take a flight back 4 hours later that has a layover and adds about 2.5 hours more on the return leg. Not to mention having to pay for the new seat."
Pros: "Easy and customer service at lax was awesome and very helpful!!!"
Cons: "The 45 minute bag time that's it may or may not be able to go 45 mins within boarding ."
Pros: "Great entertainment system at each seat"
Pros: "crew was nice"
Cons: "never was told that a shuttle was needed to get from gate to actual aircraft. I almost missed my flight because of this."
Cons: "The chicken dinner was not good. Also the sound on seat computer was not working and on a 11 hour flight it is terrible."
Cons: "People still using mobiles as we were taking off. Crew seemed not too bothered."
Pros: "The flight was on time, even arrived early. Nice crew and plenty of food/snacks. It was good to have a selection of movies and TV shows to watch, too."
Cons: "The lack of space on such a long flight was painful, and there wasn't much opportunity to stretch my legs. I was also seated across from a woman who didn't realize how stupid it was to bring a toddler on a 12 hour flight, and he screamed pretty much the entire time. I couldn't sleep at all and not even headphones drowned it out. That part wasn't really the airline's fault though, and I could see that the flight attendants were asking her several times to get her son to quiet down. I just wish there were regulations on these sorts of situations. Everyone around you suffers when you bring a small child on a very long flight because they will inevitably be bored, cranky and uncomfortable, and because we are confined to our seats, we are forced to suffer through it all. I wish that children under a certain age would not be allowed to board flights over a certain length of time except for special circumstances."
Pros: "The TV entertainment built in the seat."
Cons: "The baggage check in process, the 6 hour delay of my flight, wasting the majority of my day in the airport due to plane inspection. De-planing after boarding. The unorganized line/crowd during the boarding process."
Pros: "As a bonus, I was bumped up to Business class on the way back because the flight was full. The lie-flat seat was amazing and food in Business really was "next level.""
Pros: "New plane with leather like seats and good entertainment system."
Cons: "They lost 1 of 4 bags."
Pros: "The airline was excellent, I am over being cramped in these planes for long flights. Unfortunately living in Australia makes us have to do the long flights."
Cons: "When you are travelling on long flights travelling all night, people in front have seat reclined right back and it is so hard to get out when you need to go to toilet."
Pros: "Upgraded from Business to First on a transcend A321. Seats amazing, hard product is just superb on these planes. Crew good but a bit animatronic as always with AA."
Cons: "I could not change the flight with less payment so I missed the flight and booked another one."
Pros: "Nothing...I missed this flight due to negligence, miscommunication, and incompetence by the front desk agents."
Cons: "As my mom explained to me, there was a time in the 1960's when flying was a special experience. The flight attendants were proud to do what they did, and treated people with kindness and civility. That is all gone now. It is an ice cold experience. I feel like cattle."
Pros: "It arrived early."
Cons: "Very very noisy young children."
Cons: "Aircon too cool"
Pros: "I liked the lounge."
Cons: "The boarding process could've been better (no excess of gate changes, overbooking the flight, and kicking people out of their seats). Additionally, the food on board could've been better. My chicken was not chicken and lastly the airline's hard product could've been better, no IFE is a big no-no."
Pros: "The check in process at LAX was very efficient and smooth. and the crew on the plane was very considerate. And the tv system on some of the planes is very enjoyable."
Cons: "There was a technical issue on the plane so they had us get off and wait hoping they could fix the problem. It turned into a 3 hour wait. They covered a meal for us which was good and gave us $50 off our next flight. But I’m not sure I want to book united again. The lady at the service desk was not very patient (which is understandable since a loy of people had to rebook their connecting flights). But I was smiling at her and just asking how to go about changing our connecting flights and she seemed a little bit ready to get rid of me. And the next plane we got on, one of our tv screens didn’t work. And the connecting flight was delayed also because of a technical problem."
Pros: "Meals were good, good service, complimentary food and drink at good intervals"
Pros: "We landed ahead of schedule."
Cons: "Connecting United flight was late due to us waiting for a gate for almost an hour. As a result we had to run to the gate to make the Tokyo flight. On boarding, staff were less than helpful in finding spaces for our luggage etc."
Cons: "Not much choice of good movies"
Cons: "Felt very cramped which did not make for a good res eye flight from LAX to EWR."
Pros: "Really great service! Smooth flight!"
Pros: "Very nice people working and good service."
Pros: "Más espacio, al menos una película que ver, y algún bocadillo por ser un vuelo de tantas horas"
Cons: "I had to print out my own labels for my bags. No one told me this . Mind you, I was already in line! I had to go print label. Get in line again. Attendant said I need to put the label on myself. And for me to step aside. I was not gonna get out of line again. No one was there to let customers know of this labeling. People were confused! Then I paid $25 online for my luggage. Then my luggage was over 50 pounds. I was charged $100. So I paid $125 for my luggage. Lax TSA Employees are rude and mean. Yelling do this and do that. Like we prisoners. I will never fly United again. I will let everyone know of my experience. Terrible customer service. Then your screens don't work on your airplane. Cannot watch movies. Therefore your plane is not up to par. But I paid up to $700! Never again. Good luck United."
Pros: "On a recent trip it was very good to be in the new dreamliner and with staff that were enthusiastic and being able to deliver a good product, food and comfort wise was a big bonus. Thank you"
Cons: "The movie not updated. No chinese movie. Love the pillow and blanket at business flight."
Cons: "we received email for the take off schedule changed to one hour early. End up when we arrived LAX and it got delayed 1 hr for take off due to air traffic. So when we arrived at SF, originally we only have 50 mins to catch on the next route to Osaka. There was no gate # provided on our boarding pass and we have to look for the international terminal for boarding. Due to first delay in SF, the time was so tight and the international terminal was so far away, we had to run like HELL and we almost suffered from heart attack. We barely made it and there was no one to help ever. we had to figure out on our own. This was very bad experience and was not acceptable with such poor arrangement."
Pros: "Flight was on time. Everything went smooth for being in coach."
Pros: "Fast flight"
Cons: "2 of the flight attendants were not friendly and one was flat out rude. They handed out some form that needed to be filled out before we entered Hawaii. When I asked for a pen she said they don't hand out pens and to start asking neighbors, which didn't have any either., however when she came back around to pick the forms up and some people didn't have them filled out she reprimanded everyone and kept saying you had 5 hours to fill these out. Her communication skills were not what I expected and her lectures were not necessary."
Cons: "No reclining seats and no meal. Flew from LAX to CHICAGO. Very uncomfortable. Advertisement for free WiFi on plane, but makes you pay when you log in."
Pros: "Staff was pleasant, decent movies overall."
Cons: "I can't eat mushrooms. Both meals had mushrooms (3 out of 4 entrees) and it wasn't always obvious which ones. Additionally, the second meal with seafood or pasta, the pasta obviously had mushrooms so I chose seafood, even though I don't like most seafood. Mushrooms all mixed in with the seafood, so I had to pick them all out. Also 2 of the accompanying sides had mushrooms. Do they have a mushroom fetish like Cheesecake Factory? Need more consideration for people who may have varying food requirements that are unavailable to address during the booking process. I know you can't please everyone, but why overuse an ingredient that has a relatively low appeal to potential passengers? Will try again, just hope they can use similar customer service in their food preparation as they have otherwise."
Pros: "The flight crew was very attentive and friendly. Probably one of the nicest crews I have encountered on my flights."
Cons: "Me and this other person were waiting in the back for the two bathrooms to become available. We waited over 10 minutes."
Pros: "The seat next to me was empty which made the whole long flight more bearable."
Cons: "Typical United service, without any bells or whistles."
Pros: "I only flew united because it was the cheapest I found for my flight at the time I booked it."
Cons: "My seat 3 of the 4 of my connecting flight seats were broken and could not recline. I could smell urine coming from the bathroom from my seat while waiting for people to board(3 hrs of urine smell will ruin any flight experience). The internet did not work coming back from Central America so if you don't have the entertainment app already on your phone, you couldn't watch any tv since you can't even download the app. Other airlines normally have a monitor so their customers can watch tv and not stain their eyes looking at their phone. But with United, if you don't get beat up the airline, its considered a win."
Pros: "A 3-hour stop over for the connection was not enough!!! The flight to San Francisco was delayed another 90 mins, causing me to miss my 15-hour flight to Singapore, although we arrived 10 minutes before the United Flight! Ten other passengers missed the flight! A travesty! Worse, with "no hotels available", I was rerouted to Chicago for a flight via Tokyo at 1300 the following day! In short, a 30-hour trip became 48 hours of hell and of course an 18-hour delaed arrival in Singapore. But there was more: my luggage was "lost" and thus arrived two days late!!!!! The only saving grace: friendly and helpful UA staff in San Francisco and especially in Chicago. Wow! I deserve some compensaton, wouldn't you all agree?"
Cons: "Please see above!"
Pros: "Comfy seats and they offered a beverage"
Cons: "Our plane smelled horrible: like a bus full of HS boys after playing basketball in Satan's sauna for 2 1/2 hrs. No entertainment options but it was less than an hour flight so didn't really care. Our flight attendant said nothing about our carry on being bigger than the compartments of our tiny plane so we walked to the back with our bag just to bring it bag and them check it"
Pros: "Spacious seats, seatback screens, and some empty seats made this a most comfortable flight"
Pros: "Friendly staff, great customer service"
Pros: "Really friendly staff, communicative, helpful. Gave good directions. Plenty of leg room on flight."
Cons: "Beyond the control of United, but LAX is a nightmare of an airport. Traffic control caused delays, airport staff more of a hindrance than helpful. Border control mumbling and barking orders at people like they're cattle. Not the best way to welcome tourists, but at least United Airlines crew made up for it with their smiles."
Pros: "The crew was great."
Cons: "We had a long delay with the cabin so I missed my next flight."
Pros: "Staff worked hard to get us bussed to Santa Barbara"
Cons: "We weren't informed early enough that the flight was cancelled, and everyone was a bit confused"
Cons: "Ran out of the food that i wanted... settled with something that wasn't great."
Pros: "First time but I like it"
Cons: "Good experience"
Pros: "I was allowed to get off the aircraft to collect a bag I left behind"
Cons: "I was in the middle seat. I choose my seat too late so that was all that was available."
Pros: "The crew were nice though exasperated with cramped new planes and crowded restrooms. Flight was on time"
Cons: "After three years of flying all around US, realized United is the worst of the three major legacy carriers. I'm star alliance gold and it's still a painful experience. Crew admitted in latest redesign of planes they've managed to squeeze another six seats in coach. My seat wouldn't go back but even if it did, would feel too guilty for person behind to do it - so little legroom on newer planes. They've also cut down on restrooms so for most of the flight there was a line of 5-6 people waiting in the aisle. American Airlines seems to have older planes but at least decent legroom (and I'm not tall - anybody over 5'10 would have to sit at an angle on new United planes!). Been very impressed by Delta's service lately. United feels more like Spirit"
Pros: "Quick flight to Chicago"
Cons: "The attendant was kind of rude"
Pros: "I think these older flight attendants should retire if they don't like their jobs anymore. They were completely rude to many guest."
Cons: "Letting a passenger who is vomitting in the waiting area on the flight."
Cons: "Heavily delayed, kept getting later"
Pros: "the afternoon coffee, not offered by others"
Pros: "Boarding was very smooth, and flight was very timely (landed early)."
Cons: "Male flight attendant was extremely rude. I was asleep when the food was being served and politely asked for a tray of food once I woke up. Fight attendant that I asked was at the time collecting trash and snapped back saying that he had to finish what he was doing first. After about 10 min the lady attendant walked by so I simply mentioned that I was waiting for my food in case he had forgotten or was busy. She asked if I had mentioned it to the man attendant and I told her that I had and that I was simply waiting. She proceeded to go to him (not sure what she told him), but he later came by and angrily handed me my tray of food and annoyingly explained that he had to finish handing the trash In order to then handle my food. I told him that I completely understood, and he AGAIN snapped back saying "oh really? Because I heard you were complaining!" And walked away. The rest of the flight he proceeded to ignore me. I had been nothing but polite to him. The lady across the isle was looking his way and the man next to me made a comment to me that I had done nothing wrong and mentioned he he noticed how rude the attendant was to me. That even if I HAD complained, he was in no place to confront a customer about it. Regardless, I hadn't even complained one bit."
Cons: "We waited on the plane for 45 minutes without explanation...finally we were told the caterer had personnel issues and the food delivery was late. I MISSED MY CONNECTION IN HOUSTON OVER THIS SND HAD TO TAKE THE NEXT FLIGHT 5 HOURS LATER! TOTALLY UNACCEPTABLE. Entire crew was very casual and unmoved by my situation....UNited you FAILED Miserably!"
Cons: "No free wifi. No free entertainment. Smaller than a kids small fruit snack bag of trail mix for a 4+ hour flight. Gate issues delaying our boarding-resulting in late take off.- and delayed transit home to last available route of the night- thank goodness!"
Pros: "United Flight cancelled because no available working aircraft. Did not tell us until very late at night. The lines and wait to speak to customer service was extraordinary. Could not get us out until the next day on another airline. They did give us hotel voucher but did not arrive at hotel until after midnight cue to late notice of flight cancellation and long lines at the airport. Sent bag on another flight even though we could not fly out as scheduled. Therefore we were stuck overnight without our luggage, change of clothes, cell phone charger etc... Seems United has these issues more than any other airline. Will avoid flying united in the future"
Pros: "seats were not as terrible as i thought"
Cons: "Food was horrible literally, flight was delayed had ti miss my flight to frankfurt and sleep the night in new york, huge hassle"
Pros: "My wife and I are celebrating our 22nd wedding anniversary and we spend 6 hours at LAX. Two of 6 hours where sitting in the plane. This is the first and last time I'm flying with United. I'm extremely disappointed and I'm not looking forward to flying back to California on Sunday."
Cons: "I also hate the KAYAK update. I feel like I was being lie to for those this hours. For my experience I should be refund for my trip to San Francisco. On Facebook my experience is mention to all my wife and I friend, family and co workers. Again, I'm not looking to my flight back home."