Daily cleaning, installation of cabin HEPA filters on flights from Louisiana to Argentina
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Scores according to KAYAK customer reviews
Pros: "The snacks and water were great. Smooth flight."
Pros: "The space we currently have."
Pros: "Nothing about this airline. Will avoid flying through Delta if they allow their team to lie to their passengers. Both land crew and onboard crew were disrespectful to their passengers."
Cons: "agent boarding delayed boarding because she wanted everyone to check their bags. A flight that was leaving 2 minutes later than our flight started boarding before our plane. It wasn't that the 2 planes arrived at different times. The agent was just horrible. In the end, she lied to the passengers that there were no overhead space left. When I went to get my seat, most of the overhead space was empty!! I had to check-in my bag and my bag was damaged by the delta crew."
Pros: "Calm and safe, just like I like it."
Pros: "Good seats. Crew was not very hospitable. They went by with water and didn’t give us any. We upgraded for the complementary cocktails and my husband didn’t even get a chance to get one."
Cons: "More attention especially for the upgraded seats that offer complementary things. We got better service in our economy seats on the way to LA. I wouldn’t pay extra to upgrade again."
Pros: "Good movie selection"
Cons: "Always late to depart. Seating was cramped and uncomfortable"
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Pros: "Crew was amazing."
Pros: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Cons: "My wife and I couldn't sit together regarless of how much money we wished to spend on reserving seats."
Pros: "Food was so good. Crew was also very nice."
Pros: "Nice to have more room in the premium economy section."
Cons: "Not even a smile from the crew and no help when asked. I don't expect Asian-style grace and class from an American airline, but I do expect good old-fashioned American friendliness, and there wasn't even that. Also hate the all-darkened cabin in the daytime."
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Cons: "No room to move very cramped"
Cons: "... on top of that I kindly requested to speak with a supervisor and i was denied it. As a customer I deserved that. I would a ticket with Aerolineas and nowhere it said it was delta. I followed the baggage allowance explained on kayak website and on Aerolineas Argentinas. I took a bicycle which is free and i pay $100 to packed it as Aerolineas wanted. When I arrived it was a Delta flight and they told they don't allow bicycles and that i had to play $150. Aerolineas website and kayak clearly says that bicycles were free on my flight. I show the agent my ticket and that no where it said delta to consider what he was saying since it is an alliance but i was not informed about it. He said no and after wait there for a while before boarding i kindly ask to speak with a supervisor and the denied it and disappeared. I request a refund of my fee to you for providing incorrect information."
Cons: "Too early for me to get up on New Year’s Day"
Pros: "very helpful and pleasant crew. Warm wet towels are a nice touch. I like the water bottle for each passenger at the beginning of the trip."
Cons: "Slight problem at first with entertainement at my seat that did not work ,but a crew member restarted it and it worked fine after that."
Pros: "The flight left on time and arrived on time, crew was pleasant and helpful."
Cons: "I am over 6 foot so comfort for me isn’t possible. It was an older aircraft so the seat monitor was of the older version but it did work and helped to pass the time while I was in my no leg room seat! I am NOT over weight! With turbulence there was only one opportunity for inflight beverage service."
Pros: "Food was okay. Everything else was great!"
Pros: "Everything was really great"
Cons: "I can’t no say anything bad"
Pros: "Fast easy on time"
Pros: "Comfortable seats and good choices of movies."
Cons: "Staff was rude and we were called to board but took long waiting in line to get in the actual plane. Flight was delayed. Food didn’t look appetizing."
Pros: "Smooth , fast, comfortable"
Cons: "You messed up my life with your poor service."
Pros: "Friendly and attentive staff. Would definitely recommend . Flight departed and arrived on time."
Pros: "Nice enough crew"
Cons: "The MD88 is such a crappy plane for anyone that wasn't born a dwarf. I'm tired of filling out these and yet you do nothing about it. It is criminal to cram is in like sardines like this."
Cons: "JFK was depressing but not Delta’s problem."
Pros: "Having just exited the AeroMexico flight that came across as unprofessional, it was refreshing to get on a Delta flight. It was not really exceptional, but it met my expectations. The Delta agent on the telephone on the day before our flight WAS exceptional, as she tried valiantly to get us checked in to a flight that had been changed (by Aeromexico) several times. Delta was also exceptional in helping us retrieve our luggage after AeroMexico lost it."
Cons: "The noise by the engines in the back section on the Delta flight was rather unbelievable. As a physician, I think it was likely physically damaging to our hearing. If this interior aircraft noise can’t be avoided, I think earplugs should be offered to passengers in those seats."
Cons: "The crew was extremely rude. I was skipped got beverages twice and when I rang the bell the flight attendant gave me a lot of attitude. No one likes to fly for 10 hours, I get it, but it was extremely unprofessional."
Pros: "Your entertainment system is fabulous!"
Cons: "We purchased a direct flight from Boston to Tampa. We paid extra for the convenience of a direct flight Our flight was changed without notification to a connecting flight that was leaving 10 minutes earlier and arriving 2 hours later. Due to malfunction with the kiosk and not a sufficient amount of agents at check in, we missed our flight by 4 minutes. The gate agent seemed to enjoy telling us, with our 10 month old baby, that we were too late. Our baggage, including car seat, had been loaded on the plane. We were reassigned to a flight the following morning. We missed a full day with family, had to travel back home without a car seat and return to the airport the following day. I was shocked and disappointed that not single Delta agent was accommodating or remotely helpful while we were at the airport. I've never had a problem with Delta before. We travel on regularly and would like to continue using Delta. I would like a voucher for my next Delta trip."
Pros: "The Flight Personnel was extremely helpful and kind."
Pros: "The entertainment"
Cons: "We didn't get our seat assignment until we got to the gate. Attendant said it was because tickets bought too close to take off don't get to pick seats, but we bought our tickets about three weeks before. Also, my boyfriend and I sat in a full row while the row in front of us only had one person. It would've made more sense to put that person in one of our seats and us in that row to give four people more space instead of just one."
Pros: "Seats wider than on last week's flight out"
Cons: "Thought I would get better service in first class. Never did get my coffee. Totally different from my trip to Atlanta last week."
Pros: "Friendly and cleanliness."
Cons: "Cold drinks were warm."
Pros: "Stewardess named "Mel.""
Cons: "Paid for upgraded seat to "Comfort" for both of us. Bank account was charged for both. Got to gate and only one of us was upgraded. Gate agents said there was nothing hey could do, and that I had to call customer service. Nothing, in person. Terrible"
Pros: "Very late flight. Left on time, arrived 25 minutes early! Cabin crew were friendly and cared for everybody's comfort. They distributed a lot of extra munchies. They had real almonds instead of the usual 1/3 ounce peanuts, isn't that wonderful? Lights went off early and stayed that way so that the passengers could easily sleep through the flight. Uneventful flight, and therefore enjoyable."
Cons: "I had chosen 10C in the Comfort+ section of this MD90 plane. I did get my knee bumped more than once. I still like the seat because I can stretch my legs, but people should be aware of the bumping issue; it can be rather painful, and you do not get an apology."
Cons: "My bag was damaged when I arrived at Orlando."
Pros: "Laura, who checked us in was extraordinarily great."
Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."
Pros: "The bathrooms were incredible dirty. I take longhaul flys very often and Delta definitely has the dirtiest I've seen! Bathrooms were very dirt on both flys (from and back to Rio)."
Cons: "horrible boarding management in SJC."
Pros: "Delta Comfort+"
Cons: "Boarding In-flight entertainment Meal Service"
Pros: "Departed and arrived on time. Arrival time is better than before."
Pros: "Stewardess was great"
Cons: "No recline, no window, no hope. Yet there were other empty better seats!"
Pros: "Very funny, added comedy to the flight. Great!"
Cons: "The economy seating was very tight on this plane. I'm just 5'8", and it felt incredibly tight. I think I had 2" of leg room. I cannot imagine being much taller."
Pros: "Quick hop from Cincinnati to DC - efficient, nice flight."
Pros: "Never use this airline"
Cons: "Never use this airline"
Pros: "Wick and efficient service. On time. Comfortable and clean aircraft. Crew was flexible to guests needs."
Pros: "Flight was good as planned."
Cons: "They ran out of dinner selection options and beverages"
Pros: "Cabin was clean, captain was communicative, disembarking and boarding were efficient"
Cons: "The flight attendants were not friendly to us, though they were competent at their jobs. More varied entertainment choices would have been nice, too."
Pros: "The crew"
Cons: "Entertainment options"
Pros: "Nice seats and food in business class"
Cons: "We had a very early flight (1am) with an estimted arrival time at 6:30, but lights went on and breakfast was served at 5am- hard to get some rest!"
Pros: "I liked my first flight a lot"
Cons: "My connecting flight had a moved gate and I heard no announcement. Because of this, I ended up missing the flight and now I am stuck in Panama for 2 days! No flights until Monday (today is Saturday) Can’t leave the airport because I don’t have vaccines and will only have one day to my trip."
Pros: "Good service"
Pros: "Amazing crew!! Not to mention the superb accommodations made to passengers when connecting flights were missed due to technical difficulties/weather. So organized, helpful, and friendly. They took away the stress of flying."
Pros: "All the flight are on time."
Cons: "I wish can change a little big plane."
Cons: "Food on COPA is terrible."
Cons: "I wouldn't recommend this airline. Check-in closed while I was waiting in check-in line. Agent tried to rearrange for a later flight but I would have missed the connecting flight and wouldn't be able to connect until two days later. First and last time attempting to use this airline."
Pros: "good service"
Pros: "I liked entertainment"
Cons: "Overall was a bad experience food was horrible and crew was not to standards"
Pros: "All excellent"
Pros: "It felt like we were finally appreciated as guests again. We actually got what we paid for, and it was EXCELLENT!!"
Pros: "I loved the fact that you let people fly with pets in the cabin, it's such a leap forward for us animal lovers! Even if it was not my pet I really appreciete that you enable people to travel with their pets =)"
Cons: "The food has few to none vegetarian/vegan options. These days more and more people are trying to eat in a less cruel and healthier way. It would be great if you could keep up with that trend =) Otherwise it would really make me (and a lot of other people) happy if the disposable items such as cutlery and packaging were optional, so to reduce the plastic waste. All in all you offer a great service =)"
Pros: "Nothing! The plane had electrical problems. Had to sit on the tarmac for close to an hour."
Pros: "Great Service, on-time flight."
Pros: "Free alcohol (not just beer and wine) and decent dinner on the flight from BOS to PTY. Flights were on time and my two pieces of checked luggage made it through no problem. Crew seemed friendly."
Cons: "Airplane interior was spotlessly clean, but is a bit of a throwback (cloth seats that seemed kind of small). Don't expect entertainment screens or charging ports, although my connecting flight did have these. Depends on which plane you get, I suppose. I couldn't hear anything the pilot was saying over the loudspeaker. Hopefully they can upgrade their fleet. BTW if you have a choice of doing a really long layover at the Panama airport, don't. Crappy amenities with nothing but overpriced American fast food."
Pros: "I liked everything about this fight"
Cons: "I did not like the fact that it was a a 6 hour flight lol"
Pros: "Friendly staff, clean and comfortable seats and good food!"
Cons: "Two out of our three flights had no onboard entertainment."
Cons: "Need to eat better TV set"
Pros: "But... when I purchased a tkt online. For some reason the name on last ticket I purchased was on the next COPA ticket. A 300.00 purchase. Because COPA does not change ticket holders names it was a total loss. I bought the ticket for a student in Cali to come and meet me in Panama City I couldn't afford to buy a second ticket so Victor stayed home. Every other Airline charges a minimal fee to make changes on a ticket so now there is a credit at Copa Airlines for a person that will never ever use it.... such a waste of time and money. Barb Langman from Lafleche Saskatchewan Canada"
Pros: "I got upgraded to first class. Awesome experience"
Pros: "La puntualidad y la atencion"
Pros: "Service and comfort was great, on boarding was pretty fast too"
Pros: "Super friendly crew."
Pros: "Crew was very helpful"
Cons: "Not enough entertainment options"
Pros: "Crew was nice"
Cons: "When I made the reservation, I specifically requested window seating in the back of the plane. I did not get either, for either flight."
Cons: "My pc was reseted twice and didn’t work properly. Copa employee didn’t aske me, he just told me only rice with meat. We don’t have more pasta!!! Really bad trip overall"
Pros: "Appreciated the vouchers for the trouble. Was able to sleep the entire flight since it was night time."
Cons: "Didn't like how we weren't able to connect to our second leg of the flight even though the plane was sitting there for another half hour after we got to the doors."
Pros: "Everything was fine, long haul flights tend to be stressful but crew managed to make it as comfortable as possible."
Cons: "Flight was delayed for a couple of hours, not really Copa's fault but well, that would be my only "complain""
Pros: "several meals offered"
Cons: "seemed disorganized and crowded at times"
Pros: "It was nice to be able to watch movies - but the selection of good movies was limited."
Cons: "Seats were too cramped. There were no Spanish-language movies."
Cons: "It was a bad day to fly both of my flights was late more than one hour and the gate agent did not announce to give the reason why it was late to take off"
Cons: "There was a 4.5 hours delay in panama I paid for the accompaniment of my kid and they just left him alone the 10 hours didn’t even bother to tell him there was a change of boarding door"
Cons: "Crew wasn't good"
Cons: "Got bumped from flight"
Pros: "Nothing since my negative stressed the whole trip."
Cons: "We have long names, 4. It was correct in the booking with Layak but copa charged us $120 US / 2,090 MXP For correcting. Saying that Kayak didn't transmit everything. It was pay or be denied boarding."
Pros: "El vuelo fue tranquilo tanto el despegue como la llegada es la primera vez que viajo en Copa, me gusto casi todo solo la atención fue pésima."
Cons: "El personal de vuelo,nada atentos ni cordiales con los pasajeros,después todo me pareció bueno lo del entretenimiento es entendible no todos los aviones tienen pantallas individuales lo comprendo pero la atención me pareció lo más deficiente,el personal para nada atento."
Pros: "One of your crew members went above and beyond to help a family that was sitting next to me. That kind if service was unexpected and a huge help to the family. We were all impressed. They were all very cordial and polite."
Cons: "Everyone everything"
Pros: "Food was awesome, attendants were pretty nice, and it was a great first international flight experience."
Cons: "I was a little cramped on the plane."
Pros: "Everything was great"
Cons: "More food"
Pros: "Excellent flight"
Cons: "The food..."
Cons: "I will never flight with Aeromexico again!!"
Pros: "The seat was very comfortable the service was terrible the flight attendant helped the attendants in coach before taking care of the 3 passengers in first it was disrespectful the peanuts were horrible and the wine was terrible"
Cons: "Do you really want a list?"
Pros: "Crew was nice-"
Cons: "for a red eye they should turn the overhead screens off!"
Pros: "Seevice and food were outstanding"
Cons: "The selection of both movies and series was a bit poor. Nothing interesting to watch"
Pros: "Was good atention, and the personal was nice"
Cons: "I spected something more that a Cookie and juice for meal."
Cons: "40 minutes late, no entertainment on board, poor menú."
Cons: "Lack of coordination!! Flight being delay!!!"
Pros: "everuthing ok"
Cons: "no nothing wrong depart on time crew exelent good food tv good thank you bording exent"
Pros: "Aaeromexico gives free meal. Services were excellent"
Cons: "The turbulence, not there fault but didn't like it"
Pros: "I love traveling with Aeromexico, great airline. Seats are comfortable."
Cons: "I don’t like the Aeromexico is becoming a little like Volaris when it comes to checking in. Even though you arrive at the airport 3 hours before your flight (international) you check in online, and you print out your boarding pass, you still wait in line for almost 2 hours. I hope they find a way to speed things up."
Pros: "I liked the food, the drinks, the Atencion’s crew"
Cons: "I didn’t like the long wait to drop off my suitcase"
Pros: "One of the meal options was vegetarian. When I asked the flight attendant about it (I’d forgotten to request a veggie meal) they mentioned there was an extra vegetarian meal and got me that instead, which was even cooler."
Cons: "My screen didn’t work / worked erratically. Luckily there was nobody in the middle seat next to me and I could use that one."
Pros: "It was fast to check in and the flight was on time."
Cons: "The seats that we first got but the flight attendant was kind enough ro switch us since we were by the emergency exit,"
Pros: "The services and attention were very good. The flight was in time."
Cons: "I do not have any negative feedback about this travel. I felt good about it"
Cons: "Aeromexico has the absolute worst customer service !!! Their staff is innept and despite contacting their complaint department pointing out all the problems I experienced they refused to refund any money. They also refused to upgrade me, which would have allowed me to get some sleep, even though there were seats available. Horrible customer service. Never again."
Cons: "I have my reservation and payment Aeromexico didn’t care they put me on a stand by list as they overbooked the flight but these time instead of them telling you that it was overbooked their pretext was the weight of the plane"
Pros: "The cabin crew to and from Mexico City were superb. They were very attentive and still served me food even when I was asleep. Most airlines just skip people who are not responding, but AeroMexico was kind enough to not leave me out. That little act of kindness went a long way. I will definitely fly AeroMexico again!"
Pros: "The dinner was amazing. Best meal I had on a plane."
Cons: "The flight was 2 1/2 hours late. The information provided by the people on the gate always change. There were people on line, and other flight was asigned to the same gate. Confusing and tired. The people on the gate were stressed out, I believe, because they were not very kind."
Pros: "Great experience overall on this flight, only problem was that my lie-flat seat was broken and would only recline. Good food, great crew. Staff at Aeromexico Premier Salon Lounge were OUTSTANDING! Food could have more assortment, but was better than most lounges in the USA."
Cons: "lie-flat seat was broken and would only recline, so didn't really get what I paid for. I wasn't the only person with the problem, as 2 other seats were the same. MEX airport desperate need renovation. It looks like something from the 60's that hasn't been maintained well. Not up to standard for a country's Capital City."
Pros: "The crew was very nice"
Cons: "A four hour flight they gave us a tiny bag of peanuts Very poor entertainment Tight seats"
Pros: "I loved the movies and the food they supply"
Cons: "1) we lined up to board on time, and then were told one crew member was late- 2 hour delay. 2) because several dozen aeromexica employees were on the flight and boarded first with tons of carry on luggage, all passenger carryons had to be checked, 3) upon arrival at ord at 1am, over 2 hour wait for luggage, with no explanation by staff"
Cons: "Tons of delays. A 12hr flight took close to 36 hrs to complete."
Pros: "Everything specially the service"
Cons: "The gogoinflight internet service didn't work, despite following instructions provided. I was able to connect to wifi, but the server would not respond. As a result, I was not able to complete the work I needed to do."
Pros: "Aeromexico is great air company"
Cons: "The waiting at the airport for 3 hours when it was only for a 30 minutes flight"
Pros: "Nothing. We’re not there yet"
Cons: "Everything. AM customer service is beyond horrible and unhelpful."
Pros: "Crew on board was very nice. Crew on land was horrible."
Cons: "Food is terrible. Lines in Argentina and Mexico City are insane. I will avoid Aeromexico in the future as it was not worth it The planes were old. People on board nice. But the land crew was very rude. They changed our seats at the last minute, even after booking this trip months ago and paying extra for the seats we wanted. so we did not travel together from Mexico City to chicago and they were blaming it on a change of aircraft which was a 777 identical to the original one."
Pros: "Nothing exciting about the airline. Will try not to use them again. The boarding part was good. Then the plane left an hour later..."
Cons: "Aeromexico was mediocre with nothing I’d remember about. Food was pretty bad, service kind of rude. The planes were crammed and old. Entertaining also very outdated. The 5 hour layover in Mexico City added unnecessary stress to an already long trip from chicago to Buenos Aires."
Pros: "I like the crew it's very nice person's"
Cons: "Same times need another tip of snacks"
Cons: "Typo in my boarding pass-- spelling of my name-- so confusion and delay with TSA. YIKES-"
Pros: "the worse airline"
Pros: "Boarding was fast and in order"
Cons: "Flight was delayed,no information until it was late to get other flights."
Pros: "ON time, friendly, comfortable and there was food."
Pros: "Inside the plane the food (COLD SANDWICH) has a horrible and monotonous taste . Outside the plane the service is poor. You meet aggressive people without any clue of courtesy. I saw disable passenger without any attendance when wheelchair was requested.They don't have any idea that you are part of a business industry with many competitors. I will never recommend in my community to use your services. You are the worse of the third world."
Cons: "I experience an incident that affected emotionally my family. One hour after depart from Mexico City, the fly attendance announce that we need to land in Guadalajara for safety/security reason. You removed a youth passenger without any strong and fair reason, because he was unlucky this day: He was accommodated together with 2 members of a middle east family that was logically to be filled by the 3. he touch friendly the kid near him and his father that was in different place??? react negative against this normal gesture of the youth passenger. Why you didn't put the entire family together from the beginning?"
Cons: "Seats are very tight, uncomfortable."
Cons: "their seating chart and the entire seating experience sucks"
Pros: "we were shocked by how great the flight accommodations were, from the inflight entertainment to the food/beverage service to the flight attendants."
Pros: "Why after paying my ticket i had to pay for my checked in bag. Very disappointed."
Cons: "Pay for it"
Cons: "No vegetarian food even though I requested it! They switched my seat from an aisle to a middle. Not ok! Rude agent at the gate who told me she couldn't help me get a vegetarian dish."
Cons: "Los aviones son viejos, el sistema de entrada a México es muy desorganizado y tardas mas de dos horas para pasar por el proceso, si estas con conexión necesitas una escala de 3 hs como mínimo. Si bien esto no depende de Aeromexico no hacen nada para agilizar el paso de la gente que tiene una conexión."
Cons: "i like everything service entreteinment very good i really enjoyed the movies employes helpfull i whish they have hot meals like before other than that i was very pleased thank you"
Pros: "Un pequeño retraso a la salía de México, sin mayores inconvenientes"
Pros: "The seats fully reclined. The food and service were excellent. For a long flight, going first class is the only way to go!"
Pros: "The professionalism. The accuracy of arriving and the plane itself was very clean."
Pros: "There was no entertainment on the plane. It would ne nice if they had wi-fi"
Pros: "Didnt let me go to the VIP lounge."
Pros: "It was long, but the airline made everything smooth for the trip"
Pros: "There was nothing I liked I was not on the flight"
Cons: "American airlines should have made sure that I was able to get on my flight instead of delaying my previous flight so many times that it ended up having to rent a car and drive from Louisiana to Las Vegas. they were unwilling to accommodate me on a flight that would get me home in time for me to go to work as a nurse"
Cons: "Employees I understand that sometimes they see a lot of people and it can get overwhelming with the job but giving good attitude it’s a most."
Cons: "The aircraft was very cramped. Water and some solid items leaked onto my head from the overbin."
Pros: "Plane was new"
Cons: "Extremely cramped, surly flight attendants, and terrible food."
Pros: "Very friendly professional crew. Very comfortable business seats."
Cons: "Nothing on this flight"
Pros: "Seat was good."
Cons: "Paid extra for free booze, but they didn’t serve booze, except to first class of course. Saying the flight was so quick, they weren’t even getting it out."
Pros: "The snacks."
Cons: "This was the worst flight I've ever been on. Delayed 7 hours. Made it to deicing pad only to be told we needed to turn back to the gate due to technical issues. Kept being told 15 more minutes until departure."
Pros: "Movies, food, drinks"
Cons: "2 hour delay, middle seat"
Cons: "Delays. Unexplained."
Cons: "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
Pros: "The plane"
Cons: "The food"
Pros: "The flight was comfortable and the crew were very nice."
Cons: "I didn't look like that we had to board outside because a flight going to Texas was late."
Pros: "The flight was pleasant"
Cons: "American Airlines lost my bags and my wife’s bag and give almost zero resolution to the problem. I was told multiple times that it would be at our hotel the next day only to never show up. We Continued to be lied to about our bags."
Pros: "Purser Rockland Albrecht and his crew went out of their way to make our over night flight BA as comfortable as possible. Found us better seats and checked in to see that all was well on a busy flight. Service has certainly improved!"
Cons: "Flight was fine. Wanted to change ticket to allow more connection time between DCA and JFK and the first two sales representative sucked. I considered never flying American again. On board crew was great."
Pros: "Excellent Travel"
Pros: "Routine flight. No problems noted."
Cons: "No major complaints."
Pros: "The flight was good. Takeoff and landing were great. Service in flight great."
Cons: "The online safety show didn’t work. They started it several times, then did it in Edson. The overhead reading lights flashed on and off periodically making me a bit concerned about the electricals. Our main piece of luggage was sent on a different flight. It took us over an hour to locate that had happened. We waited at the distribution point. We got one Piecebut not the other. After all we’re taken from the belt we went in search and found it."
Pros: "All...mainly Luis, one of the on board flight attendants, in charge of pampering us with excelent attention, in the most minor details of food preparation , always pain attention to our needs and Confort."
Cons: "Nothing to complain about On this trip, wich departed Kate due to bad weather in Miami, due to heavy rain adn storm, and in spite of that, the flight arrived just a few minutes behind schedule."
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "Food was okay"
Cons: "Seats were uncomfortable. The tv at key seat did not work at all initially. Crew tried to re- boot it but it still didn’t work properly Flight attendant in our area was brusque and rude. And none of the others said a word to us"
Pros: "Arrived and left on time, something that really counts!"
Cons: "I checked in in Miami airport 12 hs before leaving. I was told by the fake friendly attendsnt that our seats , my husband’s snd mine, were separated. When asked to see if wevcould bd placed together she sarcastically commented that we had bought our flight through expedia and if we had dome it directky with AA we might have been together. Shame on her comment! AA offers their flights to many companies snd I now wonder if her comment is true, which makes me consider next time I choose an airline. In Buenos Aires when We checked in something similar happened and we could not book our seats the day before bcause they were all taken . The answer was if we wanted a better seat we’d have to pay because only back seats are available in economy and AA waits forbthose whi pay first and only then they”ll give us a seat. I”ve travelled several times with AA and feel the service is not worth the money I pay for it. The food on our flight back to BA was not good st all. However , I have to point out that all my flights BA to N Y, N Y to Mia and Mia BA left on time. On the whole it was good but I believe AA cares onñy about money and I feel disappointed"
Pros: "The crew on the plane was lovely."
Cons: "Waiting for maintenance, leaving late, running through the airport. No help from airport staff. They really seemed like that they didn’t care a bit if people made there flights. We barely made our connection to London. People who are 59 should NOT have to run through a huge airport! We spent a lot of money and planned this trip for nearly a year. There were no updates from Kayak. I will use Expedia from now on."
Pros: "Beautiful design n great storage"
Cons: "Hard to get out of seat unless in fully upright biz class position"
Pros: "Flight had very few people on it so everyone could stretch out for the 6 hour flight."
Cons: "The original flight turned around 45 minutes in and I missed my connecting flight. AA refused to try and get me on another flight the same day so I could make it to Sydney on the original day I was supposed to land. We waited 2/3 hours to board a whole new flight, and AA hardly compensated. If anything they should’ve provided a meal at least instead of a bag of pretzels. Flight crew seemed very inconvenienced and it showed."
Pros: "The entertainment system and quality of selections"
Cons: "Sun Light from another passenger’s window was shinning in my eye. But I suppose that’s not Americans fault lol"
Pros: "Plane was new and entertainment was free. Great service too."
Cons: "American has improved a lot"
Cons: "Flight departed approximately 5 hours late, excuses given by employees didn't make sense."
Pros: "1. Heathrow - transit very professional 2. Heathrow - Philly - flight AA 734 was excellent. 3. I like the AA concept of making fliers pay for hard drinks."
Cons: "Good service and smooth flight"
Pros: "Service, flight experience, entertainment"
Cons: "Checkin Personal It was delayed 4 hours"
Pros: "The food and entertainment were adequate, and the pilot did a good job of communicating the status of our delay."
Cons: "Takeoff was 2 hours delayed because we were waiting for the first officer. Surely this could have been anticipated and resolved earlier. The crew was inappropriately familiar with the passengers. We are not friends, and I prefer a bit of professional distance. The seats are designed for VERY tall people; my feet were swinging, as were those of everyone in my row. It was quite uncomfortable."
Pros: "Excellent entertainment options"
Cons: "Wi-fi not available for most of the flight. Very uncomfortable middle seats for long flights such as this one."
Pros: "Legroom was decent and the flight was fairly empty. So lot of space."
Cons: "No vegetarian food though it was mentioned earlier."
Pros: "Was really good flight"
Cons: "i didnt like the food tasted like it was in a fridge forever"
Pros: "Personel attitude and excelent service"
Cons: "The 2 hours delay to deppart and the small room in seats."
Pros: "Seats Wifi Tv Seats again"
Cons: "Crew is so so"
Cons: "I was trying to check two bags, and I get three free bags. My one bag was my wife's bike in a case and it as 60 pounds and the other was a suitcase that was only 20. They made us take stuff out of the bike case and move it to the suitcase to get it below 50 pounds. Ridiculously nitpicky. It's the same overall weight..."
Pros: "all the experience"
Pros: "American doesn't complain about bags and weight. It makes my trip less stressful."
Pros: "The cordial treatment by the crew members"
Cons: "Not enough air conditioning, it was too warm on both flights. The foid could be better"
Pros: "Everything was ok."
Cons: "I STRONGLY dislike how the airline acts as if they are the immigration and they demanded that I buy a very expensive plane ticket to show that I would be leaving Argentina within 3 months. There are so many expats in Buenos Aires and they all buy tickets in Argentina to go to Uruguay within 3 months. Upon showing the immigration of Argentina my USA passport at the entry, they have NEVER asked me for any kind of proof that I would be leaving within 3 months. At first I started to purchase a ticket to Uruguay by boat and the attendant even asked me the website of the boat because she told me that these problems come up all the time for expats going to Argentina for longer than 3 months. You are ONLY AN AIRLINE. YOU ARE NOT THE IMMIGRATION OF ARGENTINA. Having this said, I never plan to fly Avianca again."
Cons: "Not on time, no entertainment system, little space"
Pros: "La puntualidad y responsabilidad del bpersonal de abordo."
Cons: "LOs espacios entre asientos son bastante reducidos."
Cons: "Delayed 2 hrs"
Cons: "The man sitting next to me had too much BO used much of my space."
Pros: "The food was good. The flight attendants were friendly and provided good customer service. The flight was pretty smooth (little turbulence)."
Cons: "The flight was delayed over 11 hours for maintenance. They provided car service back to our home but we waited an hour at JFK for the vendor Skyway to arrive. The car had a bad odor and the driver didn't know who he was picking up or where he was taking us. Should seriously consider contracting with a different vendor. The next morning, after we boarded, we waited an hour on the plane before taking off while they searched for a maintenance book. The entertainment system did not work at all nor did the Wi-Fi. Overall American Airlines did a very poor job communicating the delays ahead of time. I won't be flying an international flight with AA again."
Cons: "Our flight was delayed 8 hours and we were given vouchers for a hotel stay which was nice; however, a supervisor named Lauri in Phoenix stated "it was my dog, my problem" after my request for AA to reimburse me for a $50 pet fee at the hotel. What a nice thing to say to someone who paid $125 one-way to stick a dog under a seat."
Cons: "Air Canada is by far the worst airline ever! Lost our connection flight and arrived super late after being relocated in another flight."
Cons: "Seat cushions"
Pros: "Seat was very comfortable and noise cancelling headphones were nice touch."
Cons: "Was not used to business class seat and it wasn’t that intuitive."
Cons: "Seats next to bathroom row 30 - not good. Delayed 2 hours before departure"
Cons: "More clearly written policy about baggage allowance"
Pros: "Very good service"
Cons: "Rough air"
Pros: "On time, good staff, good dinner men7"
Cons: "Breakfast menu (omlette & chicken sausage) hasn't changed forever... 777 pods definitely more comfortable than 787-9"
Pros: "Flight was delayed by 3.5 hours"
Pros: "The flight was short . Food was pretty good"
Cons: "That we were waiting to take off and the explanation of the technical delay was not too clear and forthcoming"
Pros: "The flight from Toronto to Boston is extremely short, about an hour. I don’t feel as though I can rate the food since I didn’t buy any, it just doesn’t give me an option to not rate it. It was a completely full flight. It was as comfortable as can be. It’s a smaller plane so you feel everything but the captains were good flyers."
Cons: "I’m not sure if this is something I can really complain about but I wish the flight attendants would’ve spoken a bit lower. For a plane where half of the people there had missed their connecting flight and were put on a 6:30 am flight, I don’t think we wanted to hear about their detailed personal lives."
Cons: "Very sub par service and you have to pay extra to reserve a seat."
Pros: "Well, it did leave on time."
Cons: "I knew the seat pitch in economy was tight, but nothing prepared me for how truly abysmal it is. I’m 6’1”. My knees were jammed into the seat pocket. The fun continued when the passenger in front of me reclined their seat. I had to angle both my knees to the side. Without a doubt the most uncomfortable flight I’ve ever done. On a side note, AC switched equipment on this flight several times. Each time the ‘system’ would split up our seats. I had to call in five separate times to pick new seats. Also, at the gate they were asking passengers to voluntarily check in carry-on as there may not be enough room on the aircraft. First time I’ve ever heard that."
Cons: "I ordered vegetarian food, but not shown on list ."
Pros: "The crew was so attentive and respecful! Kept pouring wine as we wanted (without saying a qorf or requesting it) this is how business class should be. I love air canada business class. Super hyper recommended. Food was ok, in spite it eas a short flight. Crew was very very nice. ❤️"
Pros: "Excellent accommodation/service"
Pros: "Everything went smoothly & everyone was helpful"
Cons: "Nothing every thing went well"
Cons: "Poor airflow on plane."
Pros: "The crew were friendly and helpful."
Cons: "The screens in front of the seats didn't work for everyone. They attempted to fix the system by restarting it, but the problem remained unfixed."
Pros: "Crew was professional."
Cons: "Why not due the security briefing while we are sitting there delayed?"
Pros: "It was aweful !!!...."
Cons: "Staff barely available . Entertainment, drinks charged ,why ? They were free flying to Europe ?!.Air Canada Rouge terrible in every possible way !!! Flight delayed by 2.5 hr....bathrooms dirty and when same mentioned ( no room to place more dirty towels in) staff indifferent !!! Lufthansa is shooting itself into foot by Air Canada alliance .Never again will I book my flight with Air Canada Airlines ( God forbid Rouge).Flight Toronto Vancouver ,disgrace ....freezing cold on board but staff wouldn't notice same because they were not present except giving off skimpy 2 servings of water/juice . Tea (old ,too strong,yak).Wake up people ,none of the passengers I spoken to had anything positive to say ! I liked my Lufthansa flight to Europe but for the sheer reason having to return with Air Canada I will avoid booking this flight .Thank You."
Pros: "Staff were incredibly kind, courteous, and knowledgeable. I need wheelchair assistance and they handled that beautifully, asking thoughtful questions about my needs and adapting their plans to my answers. They also helped me with stowing my carry-on since I would have struggled alone."
Cons: "Unfortunately, through no fault of the flight crew or gate crew, we got one of the few remaining planes in the fleet that are so old that they can't fit a full carry-on bag in the overhead bins or under the seats. Larger carry-on items had to be checked through to final destination, which made a lot of passengers upset -- either because they were business people who needed to be able to work on the flight, or they had important baby gear in there that they would need before that, or they were traveling far away using multiple airlines and were rightly worried about lost luggage."
Pros: "It was excellent. Though due to snowfall, flight took off late due to de-icing but taking safety precautions is a best practice."
Cons: "Long line and few staff at immigration. Need twice number of clerks"
Pros: "I changed my booking from MSY to IAH due to I don't have transit visa to Tranto . Any how my trip was excellent"
Cons: "Every thing was great"
Pros: "It was on time and very smouth"
Pros: "It was on time and they served drinks."
Pros: "Good leg space very comfortable sitting and entertainment television."
Pros: "We arrived safely and on time."
Cons: "I did not get airline miles credit on my United account as requested. I would like to be contacted about this."
Cons: "The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up."
Pros: "Nothing !!!"
Cons: "My luggage did not arrived until 4 days in to my trip. I was told that some of my luggage ended up in China. It messed up the wedding ceremony that I went for. Gifts that I bought all got broken, the bag all torn. Air Canada refuse to upgrade my flight as a compensation. All their representatives did not help or provide any support. Other than stating "we are sorry". I and my family and friends will never fly with air Canada again."
Cons: "My flight from Milan was 1 1/2 hr late but before landing it was announced that our seats on the connecting flight was "protected". I got to my gate 40 min. before takeoff (it was 15 min. delayed). Upon boarding I was told my seat was given away. They assumed I would miss my flight. I had to wait another 4 hr. to board a flight to Vancouver BC leaving 11pm. I had to go to a hotel at 2 am and take a 8:50 am flight to PDX. Before boarding I was again stopped because my ticket didn't have the proper security stamp. The agent there was extremely rude and condescending. This was a terrible experience!"
Pros: "Efficient boarding."
Cons: "Strong stink coming from bathroom. We were seated toward he back (maybe 2-3 rows from the restroom and it was strong smelling at times."
Pros: "Timely departure. Great landing. Fantastic flight crew."
Cons: "Limited movie selection. And the navigation system should be more intuitive."
Pros: "Everything was as expected from a flight."
Cons: "1. The seats were tiny. 2. I almost had to check my carryon - even though it was the right size. 3. Your television and movie selections should be more diverse with diverse characters. All the lead characters in all the shows appeared the same skin color. Mix it up. 4. The driver/pilot appeared to slam on brakes after he landed. Perhaps he was afraid to pass up his gate. It was crazy scary."
Pros: "My scren was´t working ok, and the screen of my sister seat was in ¨wait please..¨ half of the trip. The boarding wasn´t on time but the crew memebers where really nice. Overall okey"
Pros: "Safe and on time. I liked the opportunity to check in my carry on luggage."
Cons: "TV's did not work and the flight attendant bumped into me every time she walked down the aisle. Earphone plugs did not function properly. Outlet to charge my phone was missing."
Pros: "The staff was generally helpful and pleasant."
Cons: "The airport kiosks were down save one. This created unnecessarily longer wait times for everyone,me specially those that were only looking to get a printed Boarding Pass."
Pros: "service was wonderful and I appreciated the assistance in handling my luggage in Dublin"
Cons: "Nothing really"
Pros: "I liked that I was able to get an aisle seat and have a decent amount of room. The food wasnt bad and there were plenty of bathrooms available on the plane."
Cons: "I missed my connecting flight due to the flight to Toronto being delayed for some reason. No other flights were available to get me to my final destination for 24 hours and the gate team doesnt report to the gate until 20 minutes til boarding time. Not much in the way of customer assistance. Zero movies available and no wifi on the planes make for a long trip to Europe from N. America."
Pros: "Smooth Flight, zero turbulence."
Cons: "The categories food and entertainment do not apply for this trip since it was a very shirt trip from NYC to Montreal Food and Entertainment is not available."
Pros: "Staff fun and competent."
Cons: "Staff were overworked, and when did they stop offering a meal on long haul flights? Instead an ala carte system that TOOK FOREVER. Any crummy entertainment. Very disappointing..."
Cons: "Was a bit of a pain when I wanted to simply get off the plane in Geneva since it would be shorter, but then the plane was late, but that can't be helped"
Cons: "Legroom - amazingly cramped, and I'm only 5'10""
Cons: "My tv screen froze and when a meal was served I let the flight attendant know. She said they would reset it. An hour later it hadn't been reset. I turned on my call light. No one ever came. A male flight attendant proceeded to chat with a woman about hockey for a half hour or more and ignored my light. He went away for a bit and came back and chatted some more. For the last 3 plus hours of the flight my screen didn't work."
Pros: "The cabins on the larger aircraft were updated and offered room, entertainment, and power options in standard Economy."
Cons: "Hidden seating fees and loopholes prevented any hope of knowing what seat you will be assigned. Constantly met with "Seat assignments can change at any moment for a variety of reasons." Be warned if sitting with your travelling party is important, even paying the up-charge for a reserved seat does not mean that will be seat you will have when you check in and will be greeted with "Their is nothing we can do at this time" as a response from the staff. Food ranged from okay to dreadful. Will not fly Air Canada again."
Pros: "TV, music, and Movies were available at no additional charge. The passed out headphones also at no charge. All of the movies were available with subtitles in many languages. The were snacks, a dinner and breakfast plus a beverage service in between. Pillows and blankets were provided."
Cons: "I would suggest travelers bring their own headphones. Although the ones given out were functional the sound quality was poor."
Pros: "Routed via another stop. Horrible experience"
Cons: "The entertainment very bad the tv was yellow"
Cons: "My flight was late causing me missing my connection flight. Customer service was not pleaset when I asked to rout me to another flight. They wanted me to stay in the airport and I had to ask so I can stay in the hotel for next day flight. Very poor cuostmer service."
Cons: "Temperature in tha cabin was very low. Several passengers complained and the crew ignored the requests. The bread of the sandwich was so dry it was almost unedible. The front left bathroom in economy was in bad need of maitenance. It was clean but completely out of step with the age of the aircraft. Was worn and looked dirty"
Airlines flying from Louisiana to Argentina have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Louisiana to Argentina
Masks required on board, masks provided on flights from Louisiana to Argentina
Social distancing seating
Middle seats unavailable to book on flights from Louisiana to Argentina
Testing for antibodies, testing for symptoms for flights from Louisiana to Argentina
Waiving of change fees. Search flexible flights from Louisiana to Argentina