It was a good flight, everything was great!!! I’m very thankful.
Wheelchair assistance was horrible in Detroit. When told, after check-in, to go to the access area, we were informed we were third in line. The 2 in front had been waiting over half an hour. We thought there would miss our flight if we waited. So that did not happen. On return, there was absolutely no assistance, or of its prospects whatsoever. If you need special assistance, forget Delta. .
Pros: "Pilots and crew were amazing"
Cons: "It was perfect"
Cons: "Excellent experience during covid times."
Pros: "Crew was wonderful"
Cons: "This COVID to be over"
Pros: "Slept the whole way. Served wine."
Pros: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
Pros: "Really nice crew"
Cons: "The flight could’ve been on time and not delayed 24 hours"
Pros: "It was an intern final destination and the boarding crew answered all my questions and put me at ease."
Cons: "Everything was perfect."
Pros: "We loved the snacks, the hot towels, the timely beverage service, and great selection of video options."
Pros: "Crew very nice."
Cons: "Better food"
Pros: "Flight was on time. Crew was jovial and very pleasant. Smiles all around. Flight attendant at the very beginning said, "Welcome to flight --- to Bahamas. . . just kidding." It made people chuckle."
Pros: "The plane left on time and arrived early."
Cons: "Horrible boarding experience. We were not offered a choice of seats when we checked in and had to wait at the gat"
Pros: "Customer service on the phone."
Cons: "Delays all day on delta. On my way out and on the return flight."
Pros: "The entertainment system was good and they had free text messaging through the plane’s wifi network."
Cons: "The plane stank. I was 3/4 in the back of the plane and there was a strong pee odor."
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Cons: "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"
Pros: "It was a nice flight. No troubles"
Pros: "Crew provided first class service and were in good spirits for a very full flight. Full first class beverage service"
Cons: "No food except cookies and salty crisps in first clsss. There was ample time for a full breakfast."
Pros: "36 minute flight.."
Cons: "Not really much you can do"
Pros: "Flight attendants"
Pros: "Boarding from back to front. Making early boarders wait to the side when they tried to embark too soon."
Cons: "All the people standing in line prior to boarding."
Pros: "Friendly crew and on time flight"
Pros: "The flight left on time and landed 15 mins early. Staff was nice and attentive."
Cons: "The organization for boarding in zones."
Pros: "Another safe flight. Crew was very attentive."
Pros: "Although we ended up being stuck on the plane for 2 hours prior to take off due to high volume, weather and as the pilot put it, "possible military activity" the crew kept us informed every step of the way. There was one flight attendant in particular who was so full of energy and made the unfortunate circumstances not so bad. She entertained us and kept us in the loop the entire time as did the pilots. It made the 2 hours not feel so bad which was appreciated."
Cons: "That we were delayed on the plane for two hours on a small plane but I know it was out of their control."
Cons: "The fact that I sat on an airplane for over three hours due to a delay and couldnt get off"
Pros: "I arrived safely."
Cons: "We all were bused to the plane. And we all had to stow our carry on bags with checked luggage."
Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was nothing I didn’t like."
Pros: "The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well."
Pros: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Cons: "like to see a bit better snacks"
Pros: "Every single detail was outstanding"
Pros: "Quick boarding for a big plane. Lots of room for overhead luggage. Two beverage services. Nice crew!"
Pros: "Entertainment. Large overhead compartments. Clean."
Cons: "The temperature in the plane was too hot and made for a very uncomfortable flight. The individual air conditioner spewed out hot air. My kids and I took off as much clothing as possible and still remained hot. We were putting ice on our wrist to try to cool down! I sat with my hand against the window to capture some cool air. We were in Row 37. I am not sure if we were in a hot seat or if the other passengers experienced the same."
Cons: "Customer Service was horrid except for last attendant. At one point one rep sent us running out of a secured area to retrieve our luggage and then go to British Airways for connection. We had 45 minutes in front of BA ticket rep to get us on BA182 and they took so long we missed the boarding due to reps slow processing to issue ticket. Then we were stuck outside of secured area."
Pros: "Had a fast flight from LA to SLC was very pleasant crew was great."
Pros: "Friendly, helpful, kind, confident and easy going flight attendants really made this flight stand out. The seats in economy were comfy and new; the touch screen Tvs were updated and functioned properly. The snacks were healthier. Way to go, Delta! Keep it up!"
Cons: "Very uncomfortable flight. Seats are to close to each other"
Pros: "I had an open seat next to me."
Cons: "Bumpy flight"
Cons: "Planned my trip for my birthday/10 year anniversary. The first leg of the trip, flying from ft Lauderdale to atlanta was ok except for the pilot having to circle around bc he was too close to the airplane in front to land. This made us supposedly late to our connecting flight which by the way was not supposed to leave before 8:10. My husband and I arrived at the gate about 10 minutes before only to be told that the door was locked. Needless to say, we weren't the only ones. When we got up to the desk, the attendant was extremely rude. I was having a conversation with my husband about a dog that had just passed us . She immediately made her way into the conversation asking me what i was saying. I told her I was talking to my husband about the dog and under her breath said : " I'm sure you were." I then told her that i was more than sure about what I was talking about. We get booked on another flight and my seat was the only one without a working monitor. We asked the suitardess to see o If there was anything that could be done They tried to reset it to no avail. Since we didn't say anything else, it was forgotten about. My husband shared his screen with me so that I wasn't totally bored on the flight. Not the way I wanted to start off my birthday but I'm glad that nightmare is over Delta really needs to retrain their employees on customer service bc it leaves a lot to be desired!"
Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"
Cons: "Flight was delayed"
Pros: "Crew were lovely, boarding wasn't too painful."
Cons: "Payed extra for a seat that was the seat I selected. Totally disappointed"
Pros: "We had a whole row of 3 to our family, so we could put the armrests up & the kids just laid down in our row (on me, & each other) and slept most of the flight. The flight crew was very understanding and helpful with my kids who were just with me on an intl flight "daddy duty.""
Cons: "Since it was a flight from Seoul, Korea to Seattle; it would've been nicer if all the movies had Korean subtitles-- my 4-yo boy who only speaks Korean, couldn't make it through more than 15 mins of a movie because he couldn't understand (of course, some of that is due to age & short attention-span). But he kept saying, "I hate English" in Korean while trying to pick a movie. Also, I'm 6'2"; so while it was nice having the whole row for my kids to lay down in-- I was cramped and uncomfortable the whole flight, even moreso with Delta's seats being closer together than on other international carriers I've flown."
Pros: "Crew are always top notch, free drinks are readily available and entertainment system is great."
Cons: "The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt."
Cons: "Nothing really"
Pros: "Amazing crew, excellent drinks and decent food. Very comfortable seat"
Cons: "Everything was great"
Pros: "Crew was great !!!"
Cons: "Seating in upper class is uncomfortable and bedding is not fresh."
Pros: "The seating in upper class is unconventional and uncomfortable."
Cons: "Reconfigure seating in upper class. We will no longer be customers for that reason alone.."
Pros: "Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again."
Cons: "They have to uptade the airplanes"
Pros: "The flight itself was good! The one from London to Delhi was better than from JFK to London"
Cons: "I wasn’t told about my baggage were being delivered through different airlines the other day!"
Pros: "The airplane was quiet My seat did not recline, but was seated in a different place where the seat reclined Bathrooms were clean and plenty"
Cons: "The remote controls for the entertainment system That you can’t reach the vents when you have to be buckled"
Pros: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Cons: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"
Pros: "Staff. Very couteous.polite. friendly."
Cons: "Good.entertainment choices."
Pros: "The ground staff was on top of it and the boarding process was smooth, but the cabin crew was brilliant. I’ve never had such pleasant service on a western airline. Well done. Entertainment system is top-notch, and the food was acceptable."
Cons: "The booking process and paying for luggage is disappointing. Plus, I paid a $90 upgrade and just moved up two rows in the same section. Sneaky."
Pros: "Crew were great"
Cons: "Uncomfortable to sit for eight hours"
Pros: "I thought the airline amenities were excellent and it was a seamless process getting on the flight. The flight attendants were very warm and accommodating. I felt immediately welcome as soon as I got on the flight. I liked that they were playful with my son and engaged him."
Cons: "Nothing. We did leave a piece of luggage on the plane so hoping that things turn out okay."
Cons: "Everything incl customer service at the airport"
Pros: "2 bags each 23 kilogram each total 46"
Cons: "Coffee. I don't know what it was but the worst coffee I have ever had and I tried it 3 times"
Pros: "Fast boarding and nice staff. Food selection was ok"
Cons: "One item missing from menu (unavailable). Issues with entertainment system. Bathrooms lacked moisturiser which is always very helpful on long flights where the air is dry"
Cons: "Staff was not concerned about anything, vague and uncaring..this was my son flying across the Atlantic idiots!! One pissed mom!!!"
Pros: "The crew and food were excellent. A little more space between seats would be appreciated. The entertainment equipment was not intuitive or easy to operate. I still feel the airline did a great job getting us to London on-time and a pleasant flight."
Cons: "I had to be rebooked on a later flight due to weather in London; this was obviously not the airline's fault. Because I took a later flight I missed my connection in London."
Pros: "love the lounge and easy check in and boarding, great attendants and smooth trip"
Cons: "would be nice if lounge was open earlier - arrived for 8:30am flight and had to wait around in freezing cold terminal with no coffee for an hour"
Pros: "Flew virgin after long time and kind of disappointment with comfortable seats. seats space is tight and legs space as well with some box under the seat."
Cons: "seat comfortable and let space"
Pros: "Francesca was the flight attende t that I had most the most interactions with was very friendly and warm."
Pros: "Safety. Service."
Cons: "Lavatory was icky and other passengers messy."
Cons: "Food was hard and little stale."
Cons: "Flight was cancelled ."
Pros: "The crew was the best part of my experience, super nice and accomodating"
Cons: "the wifi had subpar performance"
Pros: "No one would update that the flight was delayed. They would not even communicate as to why delayed and would not put us in a different flight. Absolutely no customer service. Disappointed and would not fly jet airways again . I missed my conference lecture today as I was late."
Cons: "No communication, nor will they tell you why it's late . Nor will they move you to another flight even wen requested"
Pros: "My first time flying to Europe! I love the service from the attendants but my seat mate made it uncomfortable to seat in my seat. Overall great experience"
Pros: "Smooth flight"
Cons: "My economy window seat was just too cramped for a big guy on a nine hour flight"
Pros: "I felt that they were very thoughtful about the fact that it was a long flight. We got two small meals, which was perfect, and even a little gift bag with a sleep mask and toothbrush and such in it. These were just a couple of the many nice touches included in the flight."
Cons: "Very small quibble: the screen resolution, or maybe the contrast, of the personal video players was not so great. This was fine in most cases, but it meant I could not watch videos that had subtitles. Not a big deal but possibly worth fixing. Thanks"
Pros: "The flight was late but the pilots made up most of the time"
Cons: "Uncomfortable seats"
Pros: "first time I flew VirginAtlantic. Heard so many good things about it. It fact even our Uber driver was praising the airline on our way to the airport. But once onboard: - poor food (I mean 'survival kit' style) - entertainment station was not working - games feel like 20 years old - design (heavy red) now looks dated and suffocating - hostesses are more focused on their hairstyle than their customers"
Cons: "Back to Air France next time!"
Pros: "Safe flight, good crew"
Cons: "Food quality was poor."
Pros: "nice new seats"
Cons: "The entre food top was torn, apparently opened before I got it, also there was no salad dressing. ATTN RICHARD BRANSON: Are you concerned for our environment? The head stewardess would not refill my sports water bottle after I asked her nicely, instead she poured water into a cup which she threw away, wasting plastic unnecessarily. I told her I did not like wasting plastic and she appeared to not enjoy what I had to say. This was the same lady who handed me my dinner. Rest of crew was great."
Pros: "From check in to landing in London, the gracious, helpful crew impressed us with their attitude and service"
Cons: "Sound didn't work on some of the entertainment choices"
Pros: "Nothing - except the toilets with tabs for lifting the seat & adjustable headrest. They forgot to load our toiletries overnight pack too!"
Cons: "The 787 has vastly inadequate Economy toilets - ONLY 4! For 200 passengers. Inadequate lighting for,boarding, unable to activate reading lights until AFTER TAKEOFF = groping in semi darkness, BAD! No window blinds = woken up by blazing sun in middle of 11 hr night flight, even with sleeping pills my sleep was wrecked, even with eyemask. Passengers penned in on narrow aisles by trolleys, unable to walk around plane & risk of DVT. Passengers disempowered by restricted space, lighting, mobility. I want more control over my personal mobility &, lighting. Horrible headsets (bring my own). This flight departed 2.5 HRs LATE from JHB & the crew & cavin service was SLOW. NO requested second cup of tea brought - I waited 20 mins & climbed over trolleys to get another one, even though it was requested of cabin crew. Do they just ignore us? Or forget?"
Pros: "airline staff was helpful, friendly and accommodating from ticket check in to flight staff."
Pros: "They were were very kind and helpful to all passengers"
Pros: "Very good on board services and nice crew"
Cons: "At boarding in Atlanta, they only checked in 1 of my 3 luggages to my final destination, the 2 others are lost..."
Pros: "The space you have with your legs is sufficient and the chairs are very comfortable. The food was really nice. I enjoyed the trip, although it was a long one."
Pros: "Everything was great ! The staff very nice and the plane is absolutely amazing .."
Cons: "We paid for extra leg but there was no difference between normal and extra .."
Pros: "Mostly everything was fine."
Cons: "Not really anything particularly that I didn't like."
Pros: "Professionalism value of service"
Cons: "let me think...."
Pros: "It arrived on time"
Cons: "The most miserable 10 hours of my year, so far. Sat in economy. Small seats. Uncomfortable seats. Design of headrest made comfort an impossibility."
Pros: "There were lots of choices of movies. The flight was only half full, so I got two seats together to stretch out."
Cons: "The cups for water and juice were very small."
Pros: "Very attentive and friendly crew! The plane was nice and clean, nice purple tinted lights. They served us plenty of complementary meals, snacks, mints and drinks. The in flight entertainment was the best I've seen yet: movies, tv, music, games, all recent and easy to use. We will definitely fly Virgin Atlantic again!"
Pros: "The meals were very small and not very tasty. Economy appears to have lost staff as it takes the entire flight to get a drink and dinner, the feeling you get is that you should just get on board and then sit quietly for 7 hours and not ask for anything. The entertainment does not have a very large selection and if you fly regularly does not seem to update very often."
Pros: "The ground staff at Delhi was very helpful in giving us a new flight ticket for the next day for free eventhough they maintained that it was actually Air India's responsibility."
London city airport quick and easy good choice
Usually United/Lufthansa is a wonderful airline for my family and I to use. But this trip the crew were horrible and indifferent. Had a couple sitting beside me that where drunk even before they boarded. The crew continued to serve them alcohol knowing this. The lady ended up spilling a whole beer all over me staining my shirt, slacks and socks, soaking me, the seat and the floor. The flight crew couldn’t have cared less. They didn’t even bother to come look or clean up the area. I had to go myself and ask for something to clean up te mess with. Upon asking I was treated like I was bothering them and told to just go to the bathroom and grab a handful of napkins. Absolutely unacceptable. They would even let me change seats to have a dry seat. I had even payed for an upgrade to for legroom on this long flight and we all know that is NOT CHEAP. The final straw was the fact that the crew spen most of their time in the galley in the back. EVERYONE was told if we wanted anything we had to get up and come to the back. They were not even answering the call lights. Horrible, horrible service and attitude from Lufthansa crew members. Thankfully, the dry cleaners will be able to clean my suit….. at MY COST.
We spent over $1,200 to upgraded to buisness class and they didnt tell us that they separated our seats and only had economy seats together. So we downgraded in order to sit together and they wouldn't give us a refund. Then when we got to Split, Croatia they had lost our baggage and we are still waiting for them to find our luggage. Now we are scrambling to find clothes to wear and necessary items in order to live. Terrible start to our vacation
Space was very poor and earphones awful. Mixed on staff, some good, some bad!
Pros: "Punctuality Pleasant crew"
Cons: "No food on the flight! Due to some problems with the catering service, only a small sandwich was available."
Pros: "Nothing. I missed my original connection because the flight from Budapest was late and I was put in a cramped middle seat while there were seats open in First Class. I should have been upgraded"
Cons: "Upgrade passengers that you make late."
Pros: "Nothing. The flight was delayed and I missed my connection"
Cons: "My flight leaving on time"
Pros: "The crew were really friendly and made sure we were looked after."
Cons: "They told us there were no earbuds so recommended using our own. Our children had left theirs at home so they ran to get a $20 pair nearby. But the the plane DID have the buds; what we did not have were blankets — the crew said none were to be had."
Pros: "See my earlier remarks"
Cons: "Best flight ever! Plane was so empty everyone had their own row to stretch out in! Crew was excellent!!"
Pros: "Boarding pricess"
Cons: "Plane was very cold. We had the last row of seats which meant the flight attendants were making a tremendous amount of noise behind us for the majority of the flight. Crew was not friendly at all. They were more interested in the other crew members than the guests."
Pros: "The crew was very friendly, and overly willing to help."
Cons: "The crew called ahead to warn our connections of our delay. Unfortunately, Lufthansa doesn't care about honoring their duty to paying customers."
Pros: "Everything exceeded expectations. Lots of food, space, drinks, and excellent flight crew. Excellent video selection."
Pros: "The agent worked hard to find us another flight to rome"
Cons: "Our plane sat on turnac in Toronto waiting for a parking gate for 30minutes making us miss our connecting flight. Finally arrived but missed our train to Florence had to stay Saturday night in Rome while our villa in Lucca sat empty which was paid for"
Pros: "Very friendly atmosphere at boarding gate & helpful crew on journey, plus surprisingly good food foe economy class made for positive feel to this trip. Add to it the fact I caught a movie I'd missed seeing at cinema plus even getting a few hours sleep, this was probably one of my better long haul flights in recent times."
Cons: "A bass blasting private event at the airport near Lufthansa gate"
Pros: "Boarding process and email updates."
Cons: "Business class on European domestic flights is nothing more than coach seats with no one seated in the middle. Better than coach, but not by much and not worth the extra money."
Pros: "Good service, good IFE, smooth, great cabin crew, no complaints."
Pros: "La atención del personal y el sistema de entretenimiento."
Cons: "La comida, no tenía buen sabor. El avión es poco cómodo (Airbus A340, clase económica)."
Pros: "Extra leg room overall. Service was excellent"
Pros: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."
Pros: "It was very relaxing."
Pros: "I didn’t go see above"
Pros: "Crew we're very efficient and courteous."
Cons: "Seating comfort.The seat from Frankfurt to Mumbai was not very comfortable. The assigned seat didn't recline. Had to change seat but the old aircraft seating comfort was not up to business class mark."
Pros: "The crew was nice about everything. On being asked at the airport to at least change my seat on the second leg flight the personnel did it without a fuss."
Cons: "Food could have been better, the breakfast/snack we got wasn't filling at all. The entertainment collection can be better specially Indian/Hindi movies"
Pros: "Nice plane. On time, excellent service, great entertainment options. I almost always fly Lufthansa as it’s the best value for the price."
Pros: "Service was excellent. Boarding fast and efficient, but would be better if the grouped."
Cons: "I am only 6 ft but knees hit the seat in front. Tray table hits my stomach even without the recline on front seat. Woman across aisle from me couldn't get out of her seat when the person in front reclined. This should just be illegal, period! Food was not very good. Entertainment options was limited."
Pros: "Stewardess enjoyed her work encouraged us to take better seats. A full hot meal."
Pros: "Professional courteous staff, and comfortable experience (not easy for a 9-hour flight!). They do not try and "nickel and dime" your for moderate conveniences."
Cons: "Check in at the airport took 40 minutes, for a line that wasn't all that long, mainly due to not having all that many agents available."
Pros: "The crew was friendly and the boarding process was fast and simple. No food just snacks and what they had was good. Once I got to the airport there was a wheelchair at the gate and it was great because we were on the opposite side if the airport for our next flight and he was very nice to talk to as we were walking."
Cons: "It was a pretty short flight so no complaints."
Pros: "- crew was great - food"
Cons: "- turbulence - boarding time delayed - tv touch screen"
Pros: "Didn't try the food."
Cons: "Nothing out of the ordinary regarding the flight itself. The gate was changed twice, which was inconvenient. Not much leg room or no adjustable pillows on the seats."
Cons: "I didn't got the seats i asked for in the check in."
Cons: "Food was pretty bad"
Pros: "The flight was comfortable, the crew very nice, the food good and many good movies to choose from."
Cons: "Could have used a few more snacks. But didn't bother to ask for any either."
Pros: "Only complaint is that those video monitors have a slow touchscreen response. Other a terrific flight."
Pros: "movies, food and drinks."
Pros: "The seats are hard and we were packed like sardines in the back rows. Wish that they would pass out water more often, we were dehydrated and also cold. Choice of movies were ok. The kids movies were the best"
Cons: "Seat co figuration is awful especially for families. Got very warm on the pls rand then very cold."
Cons: "It was a problem with one passenger, she came from another row and take two seats close to me and my daughter, she wanted to fly with comfort, so I told her it is not nice, this is not her seats and I have a kid with me and she should share wirh another people too, butshe was freeked out because I did a comment, than she asked me what country I'm from and I told: Russia. So she told me she could see why I so unclever...all Russian the same and laughing on me. I didn't expect so racist behavior and I stopped any conversation and complained to flight attendant. And I was double surprise! She went to her talked with her and than tell me that she could take any place she wants and she never told me any racist words, and maybe I'm a lier. I was so upset and I told a passenger that I can go to court when get back to US, she was really scared now and start sorry! But it was to late to sorry! When I asked flight attendant to sorry, she told she do not sorry!!! The flight was Monday October 3rd 2016 Lufthansa 459 San Francisco -Munich, name of flight attendant Eva-Katherine Pfaffel, the passenger seat 44 Diana or E I think, they didn't provide me information about name or her seat. The flight attendant told me it is not big dealing, maybe for Germany it is ok, but in US it is really rude, original I'm from Russia, my daughter too, additionally she is black, it will be really good if I never feel this again, I was in really helpless situation. It is really unpleasant when you spend money and get neglect."
Cons: "The company denied any responsibility for the passenger and for the full fill the trip"
Cons: "The flight was late for 2 hrs with no explanation"
Cons: "Bathroom was at the back of the plane and the drink service was slow so I had top wait overt half an hour to use the bathroom; I was in row 4."
Pros: "There is more space on intra European flight than on cross continental flight!"
Cons: "Still don't like amount of room."
Pros: "The boarding process was very orderly. The flight attendants were very polite and very competent."
Cons: "There was nothing I didn't like."
Pros: "The crew were professional, service is excellent, plenty of food, beverage, and entertainment."
Cons: "Gate crew unfamiliar with child restraint seat regulations and recommendations."
Pros: "Nice crew, water waiting for me at my seat and other small amenities that made a big difference. Great entertainment system on board."
Cons: "Boarding was a bit chaotic."
Never more flight with your company!!!
Very poor snack and drink option
To charge $39 for a list and found help ticket is extortion—will they find my item for that price?
Both airports totally understaffed. Awful experience.
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Pros: "Salimos a tiempo . El business es muy confortable"
Cons: "La comida horrible . No se limpian los baños"
Pros: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Cons: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Pros: "Everything works and quick to get to destination."
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Cons: "Flight got cancelled"
Pros: "The aircraft"
Cons: "No overbooking next time!"
Cons: "I congratulate the KLM crew!"
Cons: "Fix the damn KIOSKS at Vienna!"
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Cons: "Not being 1 hour late"
Pros: "Good for both."
Cons: "Bigger seats."
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"
Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Pros: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Cons: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Cons: "Not enough leg room"
Pros: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Cons: "I would have to dream something up."
Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Pros: "Very friendly onboard personnel - I really had kind of homy feeling."
Pros: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Cons: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Pros: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Pros: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"
Cons: "Long stop over at Schiphol. Too Long!!!!"
Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Pros: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Cons: "lack of meal options"
Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Pros: "Very good flight, excellent service and good food."
Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Cons: "I missed my flight because of MU"
Pros: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Cons: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
Complete ineptitude of staff dealing with overhead luggage resulted in an HOUR delay!!!
Packed, cheap, no free water, only coffee.
I booked through Justfly.com and had to cancel the flights due to the new Omicron virus. The airline (Scandinavian Airlines) told me to get in touch with the agency as they could not do anything. However, its been completely impossible to get a hold of the agency by phone (I called them twice and stayed on the line for more than 1h without getting through), and you cannot reply to or send them e-mails. I cancelled the flights, for which I paid about $1,500 to be on the safe side so they would not think I just missed them, and for that they charged me $60 (!!!), so anything they can charge you for online works, but everything else does not. Absolutely horrible customer service.
Pros: "Professional crew"
Cons: "I think for the price I paid for the flight there should at least be a free snack to go with the free drink."
Cons: "Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline."
Pros: "See previous note about lost bag."
Cons: "See previous note about lost bag."
Pros: "Excellent and professional crew members"
Cons: "Nothing, the flight was smooth, most enjoyable"
Cons: "The food offering"
Pros: "The crew was amazing but delays upto 2 hrs"
Cons: "Nothing as not in control"
Pros: "On time"
Cons: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."
Cons: "Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row."
Cons: "Seats were horrible, tiny , cramped"
Cons: "late. support afterwards was awful."
Pros: "Aisle seat"
Cons: "Nothing was complimentary"
Pros: "Easy boarding. Friendly staff"
Cons: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"
Pros: "This is obviously a very well-run airline. Boarding was efficient, the crew were warm and professional, and the overall feel of the aircraft was very Scandinavian-cool. I was most impressed with the meal service. We were served twice on our 9 hour flight, and both meals were hot, healthy, and the best I’ve had during a flight. The passenger in front of us was having a hard time with her sinuses, and the flight attendant (whose name I wish we had gotten) was very attentive and concerned for the comfort and well-being of the passenger. She insisted on doing anything she could to alleviate the woman’s difficulty. It is clear that the crew care about the passengers’ experience."
Cons: "We were unable to sleep at all during our overnight flight and landed pretty exhausted. Our seats were comfortable (complete with a moldable headrest to keep your head from bobbing around) but we felt too upright to fall asleep. The passenger in front of us reclined, but we were concerned about reclining into the already tight space of the passenger behind us. So we weren’t able to sleep, despite trying to get comfortable/somewhat horizontal. It seemed to be a mixed bag of asleep and awake passengers on the flight, so some people were unaffected by this issue."
Pros: "On time, easy boarding"
Cons: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"
Pros: "Pleasant crew"
Cons: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."
Cons: "They only offered tea and coffee for free as a drink and nothing anything more, and were not kind at explaining this."
Pros: "Crew were excellent, had a row to myself, luggage turned up quickly"
Cons: "No landing cards given!"
Pros: "The gate agent at check-in was very helpful and knowledgeable. The entire ground crew did a good job. The crew was friendly and attentive. The plane was clean. The entertainment options were more than adequate. Bathrooms were well kept."
Cons: "I know you can't expect coach to be luxurious. But the space between seats in the airline industry in general have gotten ridiculously small. Words were exchanged between my wife and the lady (nothing extreme, but still) in the seat in front of her. When the lady leaned her seat back, my wife could barely watch her movie. All in all, I would definitely fly SAS again."
Pros: "This wasn't a very long flight and I didn't eat or drink anything so there isn't really that much to say. But I can say that nothing was a problem at all"
Cons: "There were no problems"
Cons: "Unable to select seat/baggage until 22 hours before flight because not booked through SAS. Thought bagged was checked in online and had to pay More than the cost of the flight. Flight was delayed due to mechanical problem. Cabin very warm throughout flight."
Cons: "I was really disappointed at finding out at luggage check-in that I had to pay extra (£60.00) for my one regular-size suitcase. On the return flight I was told that this amount would be - as it turned out in my case - less than half, if I called SAS a day before departure. Why did I have to pay for the checked luggage at all?"
Cons: "We paid over $75 for each piece of checked luggage. We could have saved 40% by pre-purchase but were not warned when purchasing our flights for almost the same price as the cost of the luggage."
Cons: "Due to a train mix-up, I arrived at the Frankfurt airport with only 53 minutes to get through security and board. Lufthansa would not let me through the process, even though I immediately told them about the problem. They not only refused to let me board, but also refused to reschedule me. I had to buy a whole new round-trip ticket at more than double the price in order to meet my family for our once-in-a-lifetime reuinion in Norway, but also make my existing connection for the return flight. It cost me an additional 999 Euros cash in the middle of my vacation because my Kayak ticket was not refundable."
Pros: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Cons: "Flight arrived on time."
Pros: "Landing was very smooth"
Cons: "No staff at the gate until fifteen minutes after start of boarding. Flight was delayed, but gate staff were not forthcoming with details."
Cons: "This flight did not occur due to delays."
Cons: "Water and beer paying"
Pros: "The flight was very comfortable. I came to know this after I feel asleep instantly after take off."
Pros: "boarding is different and they were talking over pa announcements at heathrow so you could not hear what to do. you go through one ticket agent to the down stairs to another ticket agent. everyone knowing what to expect crowded around the second ticket agent and there because of that forget about boarding by row or zone you couldn't get throught the crowd. plus the second ticket agent was right next to the downstairs escalator so people coming late got on before us."
Pros: "The food was very good surprisingly"
Cons: "Again the seats are too tight and they should not be allowed to recline"
Pros: "Flight attendant was friendly, tea or coffee offer."
Cons: "How much really does it cost to offer a juice when the people are travelling at 7 am?"
Cons: "Out of all the staff on board they did not give me and a few others those blue customs form, so we made a huge line and when we got to the agent he told us we had to go all the way around fill one out and then come back. The attendants new that those were necessary why so many yet not one made sure we got them lousy service. I wish we got a crew that wasnt so insecure and cared more about providing a good service instead of caring so much over their appearance. I rather have good efficient staff what they look like doesnt matter to me."
Pros: "Checked in easily with the line moving quickly. Boarding was efficient for a full flight. Left on time and arrived early. Luggage beat me to the carousel. Please give Air Canada lessons!"
Pros: "nothing too exciting, everything as expected.Seats were a bit tight tho"
Cons: "Food tasted Horrible"
Cons: "Staff was not properly trained in flight protocols."
Pros: "Did not use their services much but the stewards seemed nice."
Cons: "Flight was delayed, no entertainment, not many food options for people with certain dietary requirements."
Pros: "Clean and good food."
Cons: "It was a fine flight. Nothing to worry about. I liked it."
Pros: "The overall experience was good. The fights in there selves were cool."
Cons: "When I got to Oslo to connect to my other flight I had to do security again and the boarding was already starting. So I had to run like hell and got there on the nik of time."
Pros: "Space between rows of seats was excellent"
Cons: "No options in menu. No free wine, beer and other spirits."
Pros: "Comfy and good movies!"
Cons: "Not even one bag was included!! And to add a bag is extremely expensive!!! Paid five hundred dkk for one bag!!! Terrible service as well!!!"
Pros: "Easy embarkation, helpful staff."
Cons: "Shock to discover that suitcases were not included in price of tickets purchased online. We had to pay the equivalent of $100 (australian) per case. My seat was extremely u comfortable as the cusihion was misshapen. The male passengers seated behind us were drinking alcohol and became loud and garrulous, making the trip most uncomfortable and unpleasant."
Pros: "Reasonably on time"
Cons: "No entertainment at all, no food at all, unless you are willing to pay 10 euros for a sad looking sandwich. You got water or coffe, or you overpaid. And it's not like they're giving the seats away!"
Pros: "Flight was Ok"
Cons: "Left till last to board flight. Case taken from me. Asked continually when I wld be taken as I am 83 and recovering from major operation. Told 45 minutes before flight but was taken 10 minutes ahead. Rush has left me very upset."
Cons: "I asked for water and was given half a cup, when I requested they fill the cup they said if I wanted more I had to buy it. In addition, when we left the plane everyone pushed their way off instead of following the order of the rows."