Cons: "The pilot take off, navigation in the air, and landing were horrible ."
Pros: "Crew was fantastic. Seats are narrow in space, but more comfortable than other airlines."
Cons: "Drink and snack service, but captain was concerned about "bumps""
Cons: "So uncomfortable with tiny seats"
Pros: "price great; direct flight;"
Pros: "On time, comfortable flight. Great crew and service."
Cons: "Nothing. Everything was great."
Pros: "Crew was great as always. Friendly and professional"
Cons: "We had a delay that complicated our getting home but all ended up OK"
Pros: "Crew was amazing and super helpful."
Cons: "Just the fumes of fuel inside the cabin was nauseating. Never had similar issue with air travel before."
Cons: "Leg room was lacking."
Pros: "New plane. Great movie selection. More stylish seats + bathroom. Overall very good and I think Delta has really made an effort to improve it's service. It's noticeable."
Cons: "Plane felt very dry compared to others. The electrical plug outlet jams right at around your knee level. Bread was cold and rock hard (seriously, can we not come up with a good solution for this?)."
Pros: "I did get home eventually"
Cons: "Flight was delayed. Seats are cramped."
Pros: "Left ontime great breakfast. Good service No complaints"
Cons: "I loved the trip No negative comments."
Pros: "Cabin service was decent"
Cons: "Food was cold. First class service could have been more attentive. While trying to sleep crew talked the entire time."
Pros: "Flight crew was excellent. We had the emergency exit row so leg room was awesome! Kind bar and soda we good."
Cons: "Flight delay due to the older aircraft and lack of a pilot that knew how to fly it. Bathroom needed some tending to"
Pros: "Equipment felt a bit dated. No entertainment system, which was fine with me. Skipped the offered snack. Just had water. Flight was onntime."
Pros: "I liked that I was able to check my carry-on to for free"
Cons: "I hated the seat and zone that I was assigned. I was literally the last seat in the back and also the very last person to board and get off the plane. It was terrible. Please select better seats for customers"
Cons: "I was delayed over 2 hours"
Pros: "Great services ce."
Pros: "The Gate Agents were excellent and very helpful with accommodating our family traveling with an infant and a six year old."
Cons: "The flight attendant saw that we were confused about the seat map and did not offer any assistance."
Pros: "Everything. Pilots and crew"
Pros: "I love the in-flight movies!"
Cons: "This wasn't pertaining to the flight or airline; but the TSA line was ridiculously slow."
Pros: "I enjoyed the upholstery and comfort of the chairs."
Cons: "I prefer to be made aware of delayed flights sooner than an hour before the flight. I would much rather wait in the comfort of home or a hotel over waiting in the airport."
Pros: "I liked getting home"
Cons: "I didn’t like the delays without warning or any benefits at the end."
Cons: "Direct flight, on time arrival"
Pros: "i fell asleep until we arrive to STL."
Cons: "The overhead bin did not stay down low enough so that I could place my bag in. It would lower then before I could place my bag raise slightly by a few inches. For someone of my height (5’5”) that was problematic. Fortunately another passenger saw my dilemma and held the bin lower to its full opening capacity. This also momentarily slowed down the boarding process."
Pros: "Love the new in-cabin wi-fi, USB charging station, and menu of in-flight entertainment and resources on the individual flatscreens."
Cons: "If some takes up two seats , then they should buy two seats. Very simple"
Cons: "There was no gluten free snack option."
Pros: "Friendly staff.."
Pros: "Free pretzels and drink"
Cons: "Not enough overhead space for everyone's carry-on bags so I sat with mine down by my feet which left me little foot space. Was a bit uncomfortable"
Pros: "The fact that there were no delays!"
Pros: "Great gate agent at JFK on the layover."
Cons: "No assigned seats on second flight til we got to JFK."
Pros: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
Pros: "Left ontime, arrived 30minutes early."
Pros: "Seats in economy had a little more elbow room and space. They offered free movies and free satelite tv as well as better snack options."
Cons: "Not being able to pick seats until the gate. Traveled with 4 friends and all of us sat separate. 4 of us in middle seats."
Pros: "The complimentary entertainment was great, made the flight enjoyable."
Cons: "The con was the need for a connecting flight and the second plane didn't have the same perks."
Pros: "Did not eat or use entertainment."
Cons: "I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing."
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Cons: "No entertainment available at all. There were empty seats available and passenger next to me in the aisle seat was not offered to move--she fell asleep with her legs crossed and kept kicking me in the middle seat--I was traveling with the window seat passenger."
Pros: "Excellent flight. Nice new aircraft."
Cons: "The flight was delayed when the pilot's tablet failed and he had to run to operations to get another. Seemed odd. While this was going on they decided to fuel the plane. Seemed like an excuse because they didn't have their act together on the fueling. Tablets are pretty reliable, do they really rely upon an ipad to get us where we are going?"
Pros: "Crew service was excellent"
Cons: "Poor leg space"
Pros: "On time, nice crew."
Cons: "For some reason , we we did not have seat until the day we left, they ended up placing us in the back. Not that I mind sitting in the back, it was just a scary thought that we didn't have assigned seat when I bought the tickets- I remember picking my seat"
Cons: "Delayed flight for 6 hrs. and acts like it is just business as usual, perhaps it is for Delta"
Pros: "If I could choose my seat"
Cons: "boarding, seating, entertainment"
Pros: "Crew was friendly and nice."
Pros: "Nothing, the flight was cancelled and we missed our friends 70th birthday celebration."
Cons: "Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation."
Cons: "Delayed three hours with no communication or compensation. Poor customer service"
Pros: "Movies were great!"
Cons: "They didn’t give customs forms until exiting the plane. Caused huge problems for everyone. Sandwich was still frozen inside."
Pros: "Crew friendly and accommodating, even on short flight"
Cons: "Good - no complaints."
Cons: "Snack options aren’t good."
Pros: "Service was good"
Cons: "Space in seats"
Pros: "Old aircraft, ok flight, on time"
Pros: "Friendly and attentive crew. On time."
Pros: "Liked the flight. Very nice crew."
Pros: "Left on time and got us to Dallas safely"
Cons: "Due to weather (not your fault) arrival to Dallas was delayed and we nearly missed connection"
Pros: "Great pilot. Outstanding control over the plane. Arrived an hour and a half before originally forecasted three days prior."
Pros: "Good service . Timothy was excellent . Hostess ."
Pros: "Flight crew very friendly."
Cons: "Everything was as expected. 1 star on entertainment as there was none. Would have liked to have been able to get 3 seats together without extra charges."
Cons: "It was nice. And boarding was good too."
Pros: "Excellent flight. No complaints!"
Cons: "the fly got delayed for more than 3 hours."
Cons: "There was just an announcement that the refreshments will be served shortly but there were no refreshments. Take off and landing was horrible. Flight was shaking way more than usual."
Cons: "Flight was delayed 2 hours, then moved to the next morning at 6am. Before we got to the hotel, the flight was pushed back to 8am. All for mechanical reasons. We've flown this route before, and have had an abnormally high number of mechanical issues. They seem to use older planes for these shorter flights, and it really shows. Technology could really help ease these situations. American's app does not allow you to look at rebooking options, so we had to stand in line for a solid 30 minutes to speak to an agent. Since it was the last flight of the night, there were only 3 agents there to help an entire plane's worth of people. Calling American didn't help. They couldn't help with hotel/food vouchers. These types of vouchers seem like something else that could be distributed through the app or electronically, eliminating the need to stand in line and grow increasingly frustrated. To add to the fun, the vouchers were not event enough to get a hot dog and drink for dinner, then a coffee and pastry for breakfast. Once we got the vouchers, trying to get to the hotel was a disaster. They had 1 van, so they could get about 10 people every 30 minutes. We just took and Uber, and were eating in the restaurant by the time others were still arriving from the shuttle. There was no one from American there to help coordinate with the hotel or shuttle. We were like blind sheep wandering around looking for the van. Finally, arrive for the flight the next day, and they start boarding about 10 minutes before the 8am takeoff time. So, of course, we were late getting off the ground. Then, when we arrived in Dallas, our gate was occupied by another plane, so we got to sit on an old plane for an extra 30 minutes until another gate opened up for us. Really, other than crashing, not much else could have gone wrong. Made American look completely incompetent...which is happening more the more we use them. Next time, I'll pay a higher fare to fly with Southwest."
Pros: "Very smooth fast check in"
Cons: "The food"
Pros: "It was easy to travel"
Pros: "The middle seat was empty I had an aisle seat. That was wonderful."
Cons: "No wifi screens for books or movies but I had my iPhone."
Pros: "Great staff."
Cons: "The hour delay due to maintenance and fueling."
Pros: "Why would a jet this size wobble all the way across the Atlantic! The pretzels were even stale, and they served a "pizza" that was a stale mini loaf with sauce and a little mozzarella. People were starving when breakfast was served. The thermostat fluctuated from horribly hot to freeing - for 14 hrs. The crew slammed things down on table trays, grumped, were giving harsh orders to patrons rather than gently directing them. These ladies do not enjoy their job. I am done with Delta. We were also an hour late taking off due to a door on a cargo hold not closing. I was embarrassed that our Aussie friends experienced this as their first American flight."
Cons: "Food, attitude of flight attendants, comfort of cabin. Pilot took charge of thermostat issue and kept us informed in a friendly manner regarding the status of our take off and flight progress."
Pros: "Timely and prepared flight."
Pros: "On time"
Cons: "Boarding numbers"
Pros: "Crew was very friendly, flight arrived ahead of schedule, planeside check-in for baggage was expedient"
Cons: "The plane departed at least 15 minutes late but the departure time was never updated to indicate the flight was delayed...even when it was ten minutes past the beginning of boarding and the plane had not even arrived yet. Felt like an exercise to improve flight scorecard performance. The flight landed at least fifteen minutes early...but we didn't have a gate..and ended up departing the planeapproximately on time...but planeside checked baggage took almost thirty additional minutes to finally return to the plane full of waiting customers. Felt way too long....and the ground crew didn't seem to appreciate that most people had a connection..."
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "We made it home."
Cons: "The entertainment system in my seat didn't work. Seat 19D on flight 2580 from MSY to LAX."
Pros: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
Pros: "very friendly staff"
Pros: "Nothing to expect from Domestic fight."
Pros: "Plane was ancient"
Pros: "All flights were on time Greatly enjoyed the trip"
Pros: "On time, arrived early."
Cons: "Seats too close in front of you."
Pros: "Flight was on time. Plane was clean. Staff very professional."
Pros: "Everything was on time. American sometimes has free movies you can watch"
Cons: "Nothing. Everything was good"
Cons: "The Flight Attendant never gave me back my credit card."
Cons: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
Pros: "Flight was fine, crew was professional and thoughtful."
Cons: "Crew seemed a bit out if sync....but only at first. Later, great."
Pros: "Love bed it! Would recommend to family/friends"
Pros: "Easy ticketing and boarding. Price was good"
Pros: "I flew on AA to New Orleans and was provided your typical soft drink and lite snack. I didn't realize that accommodation depends what flight you are on."
Pros: "Airport staff was amazing, helping us out with seats considering one of us was needing assistance due to health condition"
Pros: "Wonderful flight.... great crew!"
Pros: "I had absolutely no complaints about this trip"
Cons: "Custom agents were rude."
Cons: "Delayed missed connection, lost luggage!!!!"
Pros: "Flight was smooth, attendants were great."
Cons: "I was so uncomfortable in my tiny seat. They are small and awful."
Pros: "The crew was very friendly and light hearted."
Pros: "From check in at IAH to a 15 min early arrival everything ran smoothly and on time. Pleasant trip."
Pros: "The orderly fashion the airline boarded!"
Pros: "That the flight was earlier then Expected"
Cons: "Bag fee"
Cons: "Outdated planes. Service sucked. No blankets. Delta for life!"
Pros: "The flight was comfortable."
Pros: "Crew was fine"
Cons: "We weren't offered snacks. Plane was very hot. Seats uncomfortable"
Pros: "Nothing to like when an agent tells you that 8 seats open on plane .but already full!"
Cons: "See above!"
Pros: "It was smooth sailing. Flight was full but not totally uncomfortable"
Cons: "I did not have an assigned seat until I got to the gate. Having to pay for entertainment on flight"
Pros: "We got my wife on a plane home in under four hours."
Cons: "United decided to bump some of their glorified bus drivers ahead of me on standby so I had to wait a full four hours in O'Hare listening to some doichebag from LA try to entertain folks at the Goose Island bar with his stories about selling franchises."
Pros: "Everything overall was excellent !!!"
Pros: "Efficiency, punctuality, courteous service"
Cons: "Small aircraft, for the sector."
Cons: "Took too long to get baggage"
Cons: "You would think that after all the problems United has had recently that they would make an effort to be a little more customer service oriented. Every flight attendant was rude and dismissive. The "personal entertainment" on your own device barely worked. Never flying this airline again."
Pros: "The flight was pretty normal."
Cons: "It was difficult to get the media player to work to use the entertainment options."
Pros: "On time flights are a rarity these days. United pleasantly surprised us."
Pros: "Flight was delayed, almost missed connection."
Pros: "Still not in stl"
Cons: "Still not in stl"
Pros: "United really could have done better informing us of delay, then cancellation. I knew it was likely to be delayed due to weather, and kept checking the status. It wasn't listed as delayed until nearly boarding time, although it seems pretty clear they knew well before that. But SFO was a star. The new decor is sophisticated and comfortable. Bathrooms were like at a swanky night club! Comfy chairs and charging outlets every where. The biggest hit was the Exploratorium installation, which kept my and plenty of other kids entertained!"
Cons: "Wayfinding signage from BART is confusing. BART connection is a pain. The machines in the station only take $1 and $5 bills-- no 20s or credit cards! And no one at BART cares if you are running late for a flight."
Cons: "They wouldn't let me reschedule and my mother had just past away. So I never took this flight. Super lame."
Pros: "Friendly in-flight crew. The fight wasn't full to capacity so I had an empty seat next to me"
Cons: "The in flight entertainment was not free."
Pros: "United has real nice seats and the seat belts fit. Flight was great."
Cons: "I hate when airlines make seat belts too short, it seems like a no brainer to add length to a seat belt."
Pros: "The crew was great!"
Cons: "It would be great if those with connecting flights could choose their seat for both flights"
Cons: "The snacks are too small."
Pros: "Everyone from checking in to TSA to the flight attendants were just awesome! I will always fly United!"
Cons: "I've flown with southwest and delta before"
Pros: "The wait wasn't bad for boarding"
Cons: "Being stuck in the 4th boarding section"
Cons: "There were no vegan complimentary snacks"
Cons: "STINGY DRINK SERVINGS TINY SNACK BAGS"
Pros: "Plane pushed away from gate a few minutes early bad was actually airborne two minutes after scheduled departure. Arrived early!"
Cons: "Seat didn't recline at all"
Cons: "The TSA at New Orleans airport was rude"
Cons: "Flight got camcelled made me late to duty station"
Cons: "Smooth flight, on time, safety procedures followed"
Pros: "Everything was great!"
Cons: "The staff was rude, bored, and appeared to be bothered by any request that was made. The flight was oversold, luckily I was able to get a seat (like I had booked and planned for) but my flight was horribly long. I was stuck next to someone that was drenched in perfume, it was so bad it hurt my sinuses. Since the flight was oversold there were no seats where I could move. Not like the attendants would have helped me anyways. I will not fly United again if I can help it."
Cons: "Our flight got canceled due to airport issues at our destination. United canceled the flight but had no alternative flights to get us home. Flights the next day were full. Took over an hour with the service desk to reroute tickets to cancel them and to get bags back then took two hours at baggage claim to get the bags back. Customer service was basically useless. After all that, we didn't get any of our money back! I will be avoiding United airlines. Flight cancelation was not their fault but the way they handled the rest of it was embarrassing."
Pros: "Couldn't have asked for more. Quick flight l. Got in early!"
Pros: "The amenities are fabulous. The flight was very comfortable."
Pros: "Same as above. Did notice the woman staffing the counter at boarding having extreme patience with people's problems and non problems. She was great and deserves a raise. Denver gate B 85 between 1:00 and 3:00 6/15/16."
Pros: "I liked that they waited for me because my flight was late getting in to San Francisco."
Pros: "United seems to be recycling which is a good thing."
Cons: "The obnoxious child sitting behind me. He kicked the seat and pulled on the tray."
Cons: "The service. The flight attendants were rude"
Pros: "I liked the leg room and assigned seating."
Cons: "More information on drinks during the flight and the charges for backpacks."
Pros: "Frontier was awesome! Super nice cabin crew, great pilot, left on time and early arrival!"
Pros: "Crew was friendly and fun! Quick boarding!"
Cons: "Seats are not that comfortable."
Cons: "No reason given for the delay."
Cons: "Flight was delayed for over 5 hours. Either a crew or plane issue. We were told was a maintenance issue. I assumed that was airline responsibility to have done before flight. Very early am flight on Sunday. Meal vouchers offered but was asleep. Finally later boarded the plane. Sat on tarmac for long time. Finally captain announced that we would have to deplane because of maintenance issues. Got off plane. Sat in terminal. Went to get meal voucher hadn’t gotten earlier because I was asleep. The apparent supervisor at gate was awfully rude when I asked. She said that the vouchers were all already destroyed and they would not print another. Later rebounded and flight got home for a flight time of 1hour. Missed breakfast at hotel to get to airport on time for early flight only to have all this happen that should have been preventable. It was probably one of the worst flight experiences I have ever had. Difficult to describe on this forum adequately. I will NEVER fly Frontier airlines again and I will encourage all that I know to avoid this airline. I was charged to bring a carryon on board. I did not check a bag but would’ve been charged there too. There is a charge to pick a seat. Charge for any snack or drink on board. Horrible airline with terrible customer service. I will protest with my airline dollar and patronize its competition. I encourage you to do the same."
Cons: "Medical emergency once on board, delayed the departure from Denver. While no fault of the airlline, as a passenger onboard, waiting in the back of the plane. Some type f overhead announcement being made would have alleviated any undue conversations between passengers, wonderment of departure delay."
Cons: "Luggage was expensive"
Pros: "I liked the fact that the baggage agent didn’t bust my chops for my luggage being 2 pounds over for checked luggage. The lady that checked my bags was very nice about it."
Cons: "I didn’t like the fact that frontier entices you with low airfare and then screws you over with baggage fees and seat charges. By the time you pay all their fees, your ticket ends up costing the same or a little more than other carriers that already have these fees accounted for. I also didn’t like the fact that this woman supervisor threw her gate agents under the bus and then when confronted about it she denied it in front of 50 people and denied any wrong doing. What a horrible human being let alone a supervisor of people. Not sure what her name was but she works at frontier airlines in New Orleans Airport. The third thing is that Frontier goes very cheap on their airplanes. We had a brand new plane but the seats were hard and they didn’t recline. Tray tables were tiny and no WiFi. Who the hell doesn’t do WiFi ? Cheap airlines that’s who."
Cons: "I arrived 2 hours before my scheduled flight time but had to wait for at least 15 minutes before anyone came to the counter."
Pros: "professional staff. very smooth and safe flight."
Cons: "for safety i didn’t bring credit cards. I could not buy snacks. The seats were small and uncomfortable which I had too seat in for four hours. Only one toliet. It was very difficult to get of the seats to use the one toliet. I t was just too jammed."
Pros: "Flight attendant was awesome"
Cons: "No snacks."
Pros: "Quick and convienent flight."
Cons: "The speed"
Pros: "Always on time, frontiers gates are always closest to terminal."
Cons: "Comfort of seats but for a short flight it's fine."
Cons: "Despite being 3 hours late, the gate agent was in a hurry and barking at us. Cabin crew was nice and captain was calming."
Pros: "Space for personal items (since you have to pay for checked-in!)"
Cons: "Unaware of the fee for checked-in luggages Flight delayed of 1+ hour"
Pros: "arrived 1/2 hr. ahead of schedule and extremely fast baggage arrival (including skis)...professional and courteous staff"
Cons: "very uncomfortable seat bottoms"
Pros: "Same as above"
Cons: "Same as above, but smoother landing"
Pros: "I did not like the fact that I had to pay for a seat on the plane for I thought that was already in the payment when I purchased the flight and I never knew I had to pay for a carry on bag for I have flown with frontier once before, I guess time comes about a change. Oh yeah, there was no SNACKS, no peanuts or crackers provided, just water etc."
Cons: "The flight was good and the landing was smooth"
Pros: "Comfort.. I purchased coach. Not first class. Food.. Did tried the food at all Entertainment.. My Ipad"
Cons: "I did not disliked nothing at all"
Pros: "Service was great! from the curbside attendant who saved us a lot of hassle and time to the attendants, everyone was very helpful. Price was unbeatable. Unfortunately, to stay competitive in the industry, Frontier has become a "No Frills" airline. If you plan ahead with your luggage and snacks, they provide very affordable transportation."
Cons: "I purchased the "perks" upgrade and then when I tried to put my jacket in the overhead storage the attendant told me I couldn't do that and that I had to hold it for the flight... never mind the overhead storage wasn't full. That's what an additional $58 gets you. Then the pilot didn't want to fly the plane because the soap dispenser wasn't functional in the forward lavatory. Seriously! We sat on the plane 35 minutes while he waited for an out of order decal for the lavatory door. Dumbest flight crew I ever encountered. I'm going back to United."
Cons: "Waited in 1 degree weather this morning for 1 hour to check my bag to New Orleans to find out delayed 3 hours, gate changed 4x, then waited another hour for plane to deboard and "security check," only to be told flight was cancelled and to "see customer service." Waited in line for two hours with four other flights with no information other than word of mouth "if we don't wait in line can't guarantee refund." Found out there are no other flights to Nola until Tuesday. Got refund by phone booked new flight for Monday morning on Southwest. Total time at airport today: 9 hours. Saddest part: people are trying to get home for Christmas. Moral of the story: don't be like Frontier airlines. Be prepared."
Pros: "Flights were overall good. Airplane crew was attentive and cordial- sats are comfortable although not reclineable. Flight was on time and even arrived ahead of schedule"
Cons: "Check in crew was not very cordial/friendly- Did not have any check in Kiosks open at MSY and no one around the dask for over 40 minutes Tried to check in online 12 hours prior to my flight so I could get discounted check in bag prices and it would not accept my email as contact so it would not let me finalize the process so had to pay full price at airport- Although flight arrived early- had to wait almost one hour for luggage"
Pros: "Personnel were great"
Cons: "Luggage took over an hour"
Cons: "An air hostess on the flight to New Orleans would make jokes with the guys across the aisle rather than bring me a glass of water. Another air hostess booed me on my way out when being told that."
Cons: "The plane looked old (chipped paint, outdated upholstery). Seats did not recline. Had to pay for all baggage, carry-ons and drinks/food: this greatly increased the price of what we originally thought was a good deal on our flight."
Pros: "Three out of four planes on the round trip were new and in excellent condition."
Cons: "Three out of the four planes round trip were delayed. It is ridiculous that the only plane that actually left on time was the very first flight out on a Sunday morning."
Cons: "Paying for carry on- 12 hour delay- no straight answers -only flight to destination per day. Had to book nearby hotel then cancel when we found out it was going to depart (after waiting11 hours).does not work w/ other airlines"
Cons: "1. They charge for every little thing. Each checked bag is $25.00 and each carry on is $35.00. They also charge you for a seat. So once you purchase your ticket, you then have to pay an additional fee to seat down. 2. The staff is unprofessional. Not only does everyone look sloppy, but the staff is comprised of individuals that don't care at all about customers and have been poorly trained. The quality is very low. 3. I was hit and then verbally abused by a gentlemen on the plane, they laughed and did nothing!!!!! 4. They only allow 15 bags on their plane! After 15, they will move your bags to a different plane without telling you. What kind of nonsense is that?!"
Pros: "Crew and pilots were excellent - good communication to passengers."
Cons: "Having to pay extra for carry-on luggage. Having to pay extra for non-alcoholic beverages. Boarding at the gate completely stopped with zero explanation from the gate employees."
Pros: "Inexpensive flight. Text messages about the delay were really helpful. App was perfect and easy to use. I loved that I could check in on the app."
Cons: "A nearby passenger went to the bar during the three hour delay and was drunk by the time he arrived on the plane. He then drank more during the flight. Not a ton to be done about that, but it made my flight experience a little more difficult. I was surprised you had to pay for a soda and snack, but I am okay with that overall. I think you should get a free carry-on bag though, or at least one that is cheaper than $35. Lines to check baggage were long and ill-attended. Would rather have been able to take a carry-on and skip checking a bag at all."
Cons: "Being delayed 30 min at the gate and then another hour in the air !"
Pros: "Crew was nice, helpful."
Cons: "Plane was late, as usual. Typical frontier delays."
Pros: "- cheap flight"
Cons: "- having to pay for carry-on bag - having to pay for soda/juice and snacks on the flight (not having a complimentary option) - seats didn't recline"
Cons: "9 hour delay, uncomfortable seat/didn't recline. Crew was unhelpful and didn't give us straight info about delay. Sat on plane 3 hrs then had to get off. Reboarded 2 hrs later and still had to sit back on plane for 2 more hours before take off. Terrible experience."
Cons: "Tried to charge me $60 for carry on - on my second flight. Huge line of angry customers. Starting to be known as the worst airline in the history of flying."
Pros: "cheap ticket, short flight"
Cons: "luggage, carry on policies, cheap seats and feel"
Pros: "I liked my fellow passengers."
Cons: "Flight was delayed. Flight, if it reached destination on time or early, usually waited on the tarmac for a gate assignment which ultimately delayed the arrival time. Flight crew was rude. Extra fees that were charged for seat assignments and checked or carry on bags were not clearly indicated at the time of ticket purchase and this felt like cheating to me. I will endeavor to never fly Frontier as I do not agree with their business practices."
Cons: "A 40 minute layover turned into a 5 hour layover in Denver. Frontier did not reimburse for the inconvenience, and sent a inadequate $50.00 coupon towards my next Frontier flight IF USED WITHIN 90 DAYS!! That was an insult, not a good faith gesture. They nickel and dime for everything, and take poor accountability for their errors."
Cons: "When I arrived at the Frontier desk and checked in I let them know that I was disabled and was not able to make the walk to the departure gate. They did nothing to assist me and finally after 40 minutes an airport employee that witnessed this borrowed a wheelchair from Delta and got me to my flight. I was embarrassed and shamed by this airline. Andrew Darden"
Pros: "Direct flight."
Cons: "When I went to check in for my super cheap flight suddenly I had to pay to pick a seat! I've come to expect to pay to check a bag but this was such a lie to pay for the flight and then have to pay to have a seat. Did I buy a standing room only?"
Pros: "Boarding was easy. On time departure and on time arrival."
Cons: "Short flight so no food or entertainment. Initially crew said would be coming with cart with complimentary beverages and then they said they weren't but you could buy items."
Cons: "It was a terrible experience in my life. A Frontier female worker who was working at O'Hare international airport between 4pm and 5pm was really rude. There was a problem in my barcode so I asked how I could solve the problem. When I first went there, she said "no" and she started to ignore me by not answering. I almost missed the flight. And when I went there twice, the woman hided under the counter after seeing me. I was shocked. The worker at Frontier was never professional and acted like a child. The service was terrible. I would feel okay if she could try to help me not to miss the flight. Instead, she had no willing to help me, and sneered me. I missed the flight so I had to buy a new flight ticket. I'll NEVER use Frontier anymore, and I'll recommend to people not to take Frontier. Workers' service is the representative of the company, and she was terrible."
Cons: "Flight was cancelled due to weather. Not your fault obviously, tried to rebook for an earlier flight before severe weather came in, and it seems you have no red eyes to KC from Denver. Shame. Wasn't able to leave town."
Cons: "Wasn't aware that Frontier does not participate in TSA pre-check. My fault for not researching more, but I almost missed my flight. Also the crew on the plane could have been more informative about procedures."
Cons: "Didn't make the return flight because our first flight out of Denver didn't happen and we had to cancel the whole trip. Fees we were prepared for- but I will never trust frontier to get me to where I need to go."
Pros: "The crew was nice. The plane was clean."
Cons: "I was not aware until check-in that I would have to pay for a seat and carry on bag in addition to the flight that I had already paid for. The low rates were deceiving. Also, the flight was very delayed."
Cons: "Nothing everything was great"
Pros: "Not much"
Cons: "Add on fees - feels like a scam. Should have flown SouthWest like I usually do."
Pros: "The crew was hilarious, making for an entertaining flight .. The Captain well informed us of the impending turbulence that we were going to incur during decent & landing, therefore preparing us well ahead of time which was greatly appreciated."
Pros: "Boarding was super fast"
Cons: "Plane was filthy. Didn’t clean between flights in the slightest"
Pros: "It was a pretty smooth flight and we left on time."
Cons: "I realize you have to pay for any and all food and beverage items, but I had no menu in front of my seat and nobody came by to ask if we wanted anything, even though the flight was over 3 hours."
Pros: "they charged an $100 fee to my card and i have no reason why. very annoyed by this and cant get a straight"
Pros: "Everything was smooth and on time."
Cons: "Multiple delays. Turbulence. Not even offered water."
Cons: "I should have known it was too good to be true. My ticket was cheap, but when i arrived to the airport I was forced to spend all of my pocket money on an overpriced fee for Carry-on and Checked backage! Now I was prepared to pay a fee because that’s with every airline, but those prices were ridiculous. On top of that, I receive very rude treatment! I will never fly with spirit airlines again!"
Cons: "Not enough leg room. Water and small snacks not complimentary"
Pros: "Price ok"
Cons: "Prices competitive BUT once you start adding baggage fees (and realize limit is 40 pounds versus 50 like most other carriers and have to pay extra), seat selection charges, pay for water or soft drinks, maybe not so much cheaper after all . Long flight and no movies, seats do not recline, so not so comfortable. We boarded late. Disruptive and loud children and people trying to sleep but crew did nothing."
Cons: "They charge for water. The seats don’t recline. There is no wifi. My ticket cost $500."
Pros: "Short non stop flight. Departure and arrival on time."
Cons: "Small, uncomfortable cramped seats. Tiny tray table that holds nothing. Cheap flight made expensive by cost of bag."
Pros: "Staff are always very professional and kind."
Cons: "Seat mates needed a bath -- BADLY. I don't think there is anything the airlines can do about that!"
Cons: "Lights wouldn’t dim once we took off (this was an evening flight), seats didn’t recline they wouldn’t even give me a cup of water and there was gum stuck to the folds of the seat in front of me and some kind of brown splatter. Never flying spirit again. I usually only fly American Airlines but the tickets were price gouged by $1500 dollars."
Pros: "Crew was friendly"
Cons: "Flight was delayed by 5 hours, and all we got were biscoff cookies"
Pros: "I made it back to Chicago safely.."
Cons: "Poor customer service, racial profiling by the spirit staff.."
Cons: "Delayed flight"
Cons: "3 1/2 hours delay with minimal explanation. Just unacceptable. Spirit Airlines is not improving their image with this type of customer service. Seems everyone expected it and this is not the way your Airline reputation should be defined."
Cons: "I HATED that I had to pay $55 for a carry on bag. That definitely DID NOT make up for any savings (which I don't think there were) for flying with Spirit. I also HATED that they don't feed you and you have to pay A LOT of money for even basic snacks. I'm NEVER flying with Spirit again. Also, seats were so small....there was hardly any space."
Cons: "Customer service...i was so appalled i cancelled my flight and flew with south west."
Cons: "Changed hates too many times & return flight delayed 6 times then cancel. Horrible!"
Cons: "Flight delayed 4 hours because of computer problems. Still charged is for water. Missed our free shuttle to the hotel, had to pay for a taxi. Luggage took an extra hour to make it to pick up. Will never again fly Spirit"
Cons: "My original flight was canceled and I wasn't notified. My second flight was delayed with no additional information. I had no idea when I was leaving or arriving at LAX. The woman at the counter was rude and smirked at my frustration over the lack of information. I will never fly Spirit again and I will recommend that my friends do the same."
Cons: "None of the pilots showed up"
Pros: "Boarded quickly"
Cons: "Flight attendant talking badly about previous "stupid passengers" extremely loudly within earshot of all 6 of us in the back. It was a half packed flight so I guess that means party in the back for flight attendants"
Pros: "Boarding was easy and the crew was friendly"
Cons: "The charges for our carry on baggage and the flight delays."
Cons: "The staff at the check in were rude and inconsiderate. They were not helpful at all. I was charged multiple fees that were not charged on my flight to New Orleans. The crew on the flight were also rude and I never saw them smile or converse with the passengers at all. The carry on baggage fee was way too high and was double what the website said it would be. Will not fly this airline again unless I have to."
Cons: "Staff refused to acknowledge that I had paid for my luggage, claiming that I must have paid some other mystery fee. Then an hour later when the connecting flight was reported to be 2+ hours delayed, claimed that the airlines 90 minute delay policy wasn't being violated and wouldn't give a refund either."
Cons: "delayed 2 hours on trip down and trip back. carry on fees are outrageous."
Pros: "Ease of boarding and crew was polite"
Cons: "price of food for purchase. Some snacks should be complimentary"
Pros: "Will never fly them again."
Pros: "the comfort of the premium seats."
Cons: "Sprit change for any single thing. Don’t even the water is free, after all the saving that you had when you book the fly, you pay more on the end with the change of carrion on, food, drinks and seats. This is a fraud what Spirit works."
Cons: "I will never fly Spirit again."
Cons: "We had a layover of 9+ hours. They were not able to get us in a connecting flight."
Pros: "Flight was fine."
Cons: "Come on spirit- you can't pride yourself on being a cheap airline and then charge 100 extra dollars just for baggage I might as well just buy 100 more dollar ticket with southwest and have better service and free baggage . You guys are scalpers."
Cons: "The a la carte menu can drive up the price of the ticket by over $150 per person if you aren't aware of their luggage and seating pricing when you book the original ticket. If you purchase your luggage check-in upon purchase, it is $31 per bag...but you need to be aware of this when you book. If you missed the small print on that and learn of it later, you will pay $41. If you check it in at the airport, you will pay $50 per bag. Their luggage limit is 40 lbs. vs. 50 lbs. at most other airlines, and this can cause an additional $30 fee on top of the other fees. The seats are quite tight, and unless you are willing to pay for selecting a seat, you need to "trust" Spirit to choose your seat for you."
Cons: "Flight delayed over 3 hours and poor communication"
Pros: "Low fare"
Cons: "Poorly prepared and equipped ground crew"
Pros: "The comfortable seating was the best part of the flight."
Cons: "The main crew on the microphone did not speak clearly. There was no entertainment for the flight even though it was short. Boarding flowed ok."
Cons: "That you don't at least get free water."
Cons: "Delayed flight. Out - dated seats without entertainment. Seats did not recline."
Cons: "The flight was cancelled and the spirit crew was helpless"
Cons: "The crew wasnt polite. I had a drunk person in front of me and they didn't do anything. Not even an apology."
Pros: "Low fares"
Cons: "Baggage fees too high"