They canceled my flight yesterday only an hour for me to leave so am so disappointed by your airline I payed Covid test for $175 . Is hard to get hold of your customers service representative. Your Airline is a scammer
Pros: "The crew was awsome"
Cons: "The food"
Cons: "Flight was cancelled"
Pros: "With my little boy the seats were so uncomfortable cause of the engine. But the rest was great."
Cons: "Great crew this time."
Pros: "Crew was excellent"
Cons: "Nothing really. LH first class cabin is one of the best!"
Pros: "The crew was amazing."
Cons: "There seemed to be no leg room. The seat was very uncomfortable."
Pros: "Bathrooms were clean"
Cons: "The entertainment was not functioning"
Pros: "To not have 3 hours delay or at least be notified ahead of time"
Pros: "Crew was helpful, food was good"
Cons: "Seats could have been better"
Pros: "Crew was wonderful very friendly"
Cons: "Room 9 hour flight and horrible seat. You guys should say before I buy how big seat are I could not even fit my underseat bag and be able to move , I would choose different way to purchase tickets next time to make sure I get any room to move hopefully sleep"
Pros: "The on-board staff were excellent. Please congratulate Lufthansa on another job well done! Very good at listening and very attentive to passenger needs and passenger comfort. Bravo!"
Pros: "Friendly service, actual food in economy class, just a small delay, overall a very smooth trip."
Cons: "As above, I couldn't check in online and thus couldn't choose my seat beforehand."
Pros: "Lufthansa was great in helping me through this mess."
Cons: "I missed my connecting flight from Munich to Athens and had to purchase a new flight. Then, when I got back to Athens for my return flight to LAX I found it had been canceled and had to once again purchase a new flight to get home. Also, not happy that Kayak doesn’t have a customer service number to call."
Pros: "The crew was very friendly, and overly willing to help."
Cons: "The crew called ahead to warn our connections of our delay. Unfortunately, Lufthansa doesn't care about honoring their duty to paying customers."
Cons: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc."
Pros: "The agent worked hard to find us another flight to rome"
Cons: "Our plane sat on turnac in Toronto waiting for a parking gate for 30minutes making us miss our connecting flight. Finally arrived but missed our train to Florence had to stay Saturday night in Rome while our villa in Lucca sat empty which was paid for"
Pros: "The crew was really good. The food was much better than my cross the Atlantic flight. There wasn’t any entertainment so I am not sure how to rate it."
Cons: "Frankfurt airport is not very good. Why does a passenger who has cleared security in the US have to do it again in Frankfurt? It is an unnecessary requirement that causes some passengers to miss their connecting flight. I will give them a pass on clearing immigration But going thru security....no."
Pros: "The airbus looked nice, crew was friendly."
Cons: "Boarding was chaotic, the seats were ok. The USB port did not work and the touch screen was unresponsive, hard to use. Four bathrooms in the middle of the plane did not seem sufficient, toilet paper running out, long wait."
Pros: "Clean , newer plane"
Cons: "Most unengaged, bored crew. They were simply going through the motions. I had a seat mate who stood in the aisle over my head for over 3 hours. Each time anyone walked down the aisle-/including a crew member-/ she would bang my head, lean against me and even though I asked nicely that she sit down or go to the back since it was 3 am and I was trying to sleep, she wanted to stand near her husband in the row ahead of me. And the crew never said a word."
Cons: "Because the one came in from London Got Delay And I miss my flight"
Pros: "Smooth flight. Pilots at Lufthansa are the best regarding landing and taking off. I like also a lot that lufthansa flies mostly with Boeing airplanes."
Pros: "There was plenty of room, great staff, no worries whatsoever."
Cons: "The food on Lufthansa has definitely slipped since the last time I flew them a couple of years ago. The main courses are just plain bad. Everything else is good"
Pros: "Check in, crew and food"
Cons: "Over than one hour to board only one security lane was open and no enough trays for check our stuff"
Pros: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Cons: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Pros: "The people behind me had made a tent to shade themselves. Main offenders of the heavenly light were those random people who would open their window. So I guess there is not much I want Lufthansa to do about that."
Cons: "Their needs to be a window somewhere for us center-of-the-plane people to take pictures"
Cons: "They don't have entertainment"
Pros: "The food and drinks was very good."
Cons: "The flight was late."
Pros: "The crew was very polite!"
Cons: "It felt really tight."
Pros: "Flight was uneventful, which is what you want!"
Pros: "Plenty of room"
Cons: "Lack of good movies"
Pros: "Great crew. Comfortable seat. Decent amount of room."
Cons: "There is a big problem with some of the Premium economy seats. the way the secure the seat to the floor of the plane puts a piece of metal directly under the seat in front of you so you cannot put a bag or other items easily under the seat. If you are in the middle of the row it is really a hassle to have access to your laptop."
Pros: "test this test this test this test this test this test this test this test this test this"
Cons: "test this test this test this test this test this test this test this"
Pros: "Very professional, attentive, friendly flight attendants, clean aircraft (even the restrooms), surprisingly good food. I appreciate the complimentary wine, beer and after meal cordials. Boarding was quick, easy and on time."
Cons: "Economy seat room feels even smaller which, I guess, is to be expected. My husband is 6'2' and his knees touched the seat in front of him. When the person in front leans their seat back it is very claustrophobic. Over all an excellent flight though."
Pros: "I like the service, friendly flight attendants. Flight was punctual, food was good."
Cons: "I don't understand the boarding process with Lufthansa. Lufthansa does not board by zone but they let everybody board at the same time. The seats in economy class are not wide enough."
Cons: "The 45 minutes between flights was too short. there is no way this is feasible given that we had to go through passport control. Kayak should NOT have recommended this combination of flights. We almost missed the flight to Chicago."
Cons: "Seats were beyond uncomfortable unless someone was shorter than 5 feet tall. Zero amenities. I know it was the economy section but our 4 tickets were close to $6000.00. A few perks would have been appreciated."
Pros: "The crew and in flight experience were excellent."
Cons: "Both Lufthansa and United's boarding announcements fail to account for passengers' impatience and neglect of boarding group procedure. Lufthansa doesn't clearly identify when un-prioritized groups should begin to board. United should make clear that unspecified group members attempting to board prematurely will be held to the back of the queue for their appropriate group."
Pros: "The staff were excellent. Very friendly and accommodating. I for got her name but the attendant who greeted us at our seats (57h & k) was so sweet. She made my wife and feel vey comfortable. Very attentive. We also trust Lufthansa to be on top of things"
Cons: "Sitting in a plane on a long flight but the staff made it easier and the entertainment options were very good."
Pros: "Friendly crew, overall international flight experience was comfortable. Thank you."
Pros: "The entertainment options"
Cons: "Paying for wifi"
Pros: "What a wonderful experience. My husband is a very tall man and he had commented on how much leg room there was in this plane. Everything was very comfortable, people were very polite. Wonderful experience. We also appreciated in the terminal in Munich the free coffee and newspaper stand when we left the plane. How refreshing it was to be able to get a free cup of coffee after a 6am flight. We will be looking into Lufthansa again!"
Pros: "The diversity of movies and music provided on an 8 hour flight. It made the time pass more quickly. The crew was thoughtful and polite."
Cons: "You need better food and be equipped to be able to give ALL the passengers a choice of meals. We had a choice of pasta or chicken but when the got to the back of the plane there was only pasta left for those who wanted chicken, such as myself. Also maybe offer a vegetarian meal. Could also improve on boarding. Perhaps start with the people that have seats in the back of the plane first to make it easier to board and not block the aisles, instead of having everyone board at once and causing traffic in the aisles for those that have seats towards the back of the plane. Also need more comfortable seats for such a long flight."
Pros: "As expected - another great flight with great service and arriving on time."
Pros: "Boarding process, food and entertainment were excellent."
Cons: "Seats seemed a little small, even for economy."
Pros: "Good Flight. Left a little late but arrived a little early. Was surprised to get a cookie and free coffee, tea or water. Have come to expect to pay for even this little bit of refreshment - nice surprise!"
Cons: "Frankfurt Airport - Awfully long walk. We took a bus between the airplane and the airport when arriving and departing from FRA, with a long walk between drop-off and boarding spots. I had to wonder if the walk across the tarmac between the 2 airplanes would have been shorter than the walk in the airport?"
Cons: "My connecting flight to Rome wasn't listed on any monitors, and four people couldn't find Terminal A on the map. Fortunately I found some fellow Americans who also couldn't find Terminal A , lower numbered gates, from our current Z gate. We went to the right, following most disembarked passengers and signs for some A gates....a mess! In the end, we had to go all the way back, past our original gate to a Customs area where they just stamped our passports and onward to our gates. It seemed like the signs only helped if you were going in the correct direction to begin with. Even my German friend said how bad that airport is for directions!"
Pros: "Luggage came pretty quickly."
Boarding was fast and efficient. I was happy that things were on time, as this leg of my journey is frequently delayed because of the weather.
Pros: "The crew was awesome. At one point the attendant said the sky didn’t have its morning coffee (because of turbulence) and it was really cute and really funny and just made me laugh through the stress of turbulence."
Pros: "On time/ early arrival Careful about cleaning"
Pros: "Seats weren’t too bad, the plane was clean, and the crew was nice."
Cons: "Our flight kept getting delayed due to paper work AFTER we boarded. There were also a lot of people on the plane and no social distancing."
Pros: "American Airlines officially has the most uncomfortable seats. The seats barely recline at all, the cushions on the seats are thin and they simply pack too many seats on the plane to not feel like you’re packed in a can of sardines."
Cons: "Re-design the seating on your planes. It sucks at this point."
Pros: "Amazing crew"
Cons: "Seats are hard and uncomfortable"
Cons: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Pros: "the best seat ever and very amazing crew"
Cons: "Baggage claim number was wrong. They almost took my bag away"
Pros: "Nice personnel"
Pros: "AA has good in flight entertainment"
Cons: "1+ hour delay, could’ve left on time"
Cons: "My luggage was delayed. I received it the day after"
Cons: "The flight was delayed by over 3 hrs! As a result I missed work!"
Cons: "Despite having a boarding pass with an assigned seat, Avianca would not let me board. My seat was given to someone else. There was no explanation as to why I no longer had a reserved seat. I had to wait until the next morning to get a flight to Cusco. My hotel reservation in Cusco for the night could not be refunded so I am out $400."
Cons: "Baggage claim took over an hour. Wasted so much time."
Cons: "The service was poor and not friendly. They over sold the flight and put the stress into customers. They kept the flight so cold that I had 2 blankets and still shivering. The seats are so darn tight that the people next to me didn’t fit and I had to sit at a angle for 5 hours. What is dissatisfying is that airlines will continue to treat customers without compassion. We pay for a service and should not be yelled at when you over sell a flight and demand people to check in carry on bags."
Cons: "We couldn't go to the UK because we didn 't have the money, so everything was poor. We should've gotten som e fo our money back on our credit cards for the flights and hotels."
Cons: "Flight was delayed 90 minutes"
Cons: "The flight was an hour late to depart."
Pros: "Didn’t care about passengers comfort. Never turned on the AC."
Cons: "American Airlines Needs New Leadership From "Top" To "Bottom" Really Real Talk!!!! That Is All!!!!"
Pros: "Easy to change the flight to another time of the day."
Cons: "Very good. Service. They try to bring customers ‘ convenience."
Pros: "We got there"
Pros: "Not a thing plans got changed I had back surgery"
Cons: "That my plans got changed"
Cons: "Crew told us bulshit story about strong winds, even though flight times were normal. Diverted the flight to DFW, where we stayed for almost 2 hours fo refueling."
Pros: "I liked the expediency of being rescheduled for another flight and the kindness of the American Airlines staff. When I first received my boarding pass, the pass listed gate A24 as the one where my flight was scheduled to depart. The plane destined to depart from Dallas to LAX did not show up. However, a few of us were kindly offered a cot and blankets to sleep on. The next morning I folded the cot and the blankets and found an American Airline staff member who swiftly rescheduled me for another flight to LAX. She did state that the original flight had departed at 11:15 p.m."
Cons: "From around 6 P.M., December 11, 2017, I was at gate A24 - the gate listed as the Departure gate for my return flight to Los Angeles. The last flight that left went to Saint Louis, I believe. There was never a flight to depart from Gate 24 to Los Angeles. I believe the gate may have been changed and for some reason, those who were at Gate 24 were not informed. Also, the travel instructions on the advertisement for scheduling the flight mentioned the ability to carry on luggage for no additional charge. When I received my boarding pass, it stated I was only allowed to carry on baggage that would fit underneath the seat and not in the overhead bin. I had to pay to check my baggage that I thought was free. In spite of the changes, the flight was a good flight. Thank you"
Pros: "It makes such a difference when the attendant is happy and clearly enjoying her work and trying to make a difference. A fantastic boost after a long flight"
Pros: "Crew and actual flight were great but something was broken on the rear air conditioning unit. It was a full flight and 86F in Dallas and 77F in Columbia. I was seated in rear of the plane very very hot with all the people on the plane. I felt it was difficult to breath once we were on the ground in como. We were at the gate and everyone stood up to get off but the doors remained closed for awhile. It seemed to get even hotter."
Cons: "Crew was great and the flight was smooth."
Pros: "Finish currently use were the most courteous and caring I ever was serviced by."
Cons: "Not much to recall"
Pros: "But the crew was great!"
Cons: "No power outlets in seats Poor viewing options off the 3 monitors Seat back was broken (when sitting up straight, it reclined on its own"
Pros: "Boarding lasted over an hour"
Cons: "I regret flying with American. They have consistent problems with every flight from seating to delayed flights"
Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Pros: "Flight was smooth and ontime"
Cons: "Flight was extremely expensive."
Pros: "Comfortable flight"
Cons: "Connecting flight in London was confusing and lenghthy to travel to terminals"
Pros: "Boarding was quick. The flight attendants were very nice.We had a large group for a wedding. They hung the gowns for us."
Pros: "expected rough ride due to weather, but flight was very smooth. Pilot was great, and made good time!"
Cons: "a bit of a delay to weather, but that is understandable"
Pros: "Left on time from LAX"
Cons: "We booked for British Airways since we have good experience with them before but this is "operated by American Airlines" - not sure why they just don't say American Airlines when booking. It's deceiving!!!"
Cons: "see review headline above"
Cons: "No onboard entertainment"
Cons: "AA gate attendant assigned two of us to the same seat."
Cons: "The gate the flight was originally on changed, however there was never an announcement made over the intercom advising of the change. When the gate I was waiting at finally showed the flight information to Toledo, I had to find what gate I my flight was now on and had fifteen minutes to make it to the correct gate. Had the original gate displayed the new information any later I would have missed my flight."
Pros: "Service was excellent! Captain and crew were amazing! Flight was comfortable and clean! Food could be improved a little. Arrived a head of schedule! Yippee!!"
Pros: "Everything, it was my first time flying and I actually really enjoyed it! I'd be looking Forward to flying with this airline again!"
Cons: "Out would be helpful if there was a visual cure at boarding of what group is "now boarding". It's not always possible too hear over the noise. You also might as well tell group 3 and 4 passengers to check luggage in advance to encourage an on time gate departure."
Pros: "Flying on American Airlines like many other airlines is a frustrating experience. The added charges for baggage and seat choice are insulting when you are used to flying on southwest. It should all be covered when buying a flight. The people lining up at the door to get on the plane spill out in to the hallways and block traffic trying to get by. Southwest airlines has a number system to get on the plane and therefor avoids the crowding the entrance to get on before all the overhead space is taken. I really think american could learn a lot from Southwest airlines. I will when possible avoid this airline if there is a flight with southwest."
Pros: "The crew was friendly and helpful. Very pleasant"
Cons: "There was no Chardonnay available."
Cons: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."
The boarding process from Barcelona was a very long and arduous process as they have to check that everyone has a covid test. There were no explanations about what was happening. They didn't really even announce boarding. The flight itself wasn't bad. I got the cheapest ticket so there wasn't food included. So, I brought food onto the plane.
Cons: "We had to check our bags because the plane was too full, this was inconvenient and it made the plane arrive a little late"
Pros: "The entertainment was nice!"
Cons: "The seats were not comfortable"
Cons: "Personal very rude no manners to answer Questions or direct people."
Pros: "Some of the crew were fantastic while some of the others were pretty mediocre. The plane was quite nice"
Cons: "Some of the crew were fantastic while some of the others were pretty mediocre. They didn't have agua con gas (soda water). The toilets were not kept clean and got pretty messy. Just a bit sloppy overall..."
Cons: "Boarding was terrible, like they never done that before. They do not offer even just a glass of water- nothing."
Pros: "The crew was really nice. They were friendly and genuine."
Pros: "Tv, food, blanket with pillow"
Cons: "Everything was wonderful"
Cons: "Still waiting for luggage 2 hours after arriving."
Cons: "Toilets were REALLY dirty"
Cons: "Sat on runway for 45 min"
Cons: "Missed connection and this delayed by 20 hours to final destination."
Pros: "Clean and fairly new aircraft. Good flight"
Cons: "Ground staff more helpful"
Pros: "Don’t feel fully informed of what is going on. Had overhead bin opened and seat reclined during takeoff."
Cons: "Delayed by an hour due to inbound delay, causing a knock-on delay with plane maintenance. While fairly comfortably seated and offered water, this still was somewhat unpleasant especially after a long-haul from Havana"
Pros: "Got In ahead of schedule"
Cons: "The boarding process"
Pros: "Very attentive crew"
Cons: "No complaints"
Pros: "Good legroom."
Cons: "Disorganized boarding."
Pros: "boarding is quick"
Cons: "crew push you hurry. and the space is too small."
Cons: "Had to want in aisle to go to bathroom while beverage cart took forever to get to the back of the plane. Line was 12 deep to get there."
Pros: "Iberia is awesome, they are so nice and accomodating, I appreciate the time that they spent making me feel comfortable. The food was awesome!"
Cons: "I wish there was a bigger selection of movies and tv-shows to watch."
Pros: "Food and entertainment were okay."
Cons: "Iberia was unable to ticket us all the way through to our final destination when we checked-in at our origin (Faro). We then had to go through an arduous process to get handwritten boarding passes in Madrid. This put us at the end of the line for boarding. Then the gate agent refused to let us board because the boarding passes Iberia customer service wrote and stamped didn’t have ticket # on ithem. The gate agent made it clear that it was all on me to go back to the agent at customer service to get it addressed and make it back in-time. The other passenger was my 80 year old mother who a I had to leave unaccompanied at the gate so i’d have some chance of running across the terminal and making it back in-time, which fortunately I did. The complete lack of interest in helping or even acknowledging that this was their mistake is the reason why I will never fly Iberia again."
Pros: "Good entertainment options, Good food options, Pleasant staff and flight attendants"
Cons: "Seats were not as comfortable as the ones on the British Airways flight I took from NYC to Rome."
Pros: "I never got on this flight."
Cons: "I was at the airport more than 2 hours ahead of my flight time. By the time I made it through check in, security, and immigration, I was already cutting it close. A random security check right at the gate made me miss my flight. There were no timely options to re-route my flight unless it was at a fee of over >$2,000. Horrible, stressful, experience."
Cons: "Iberia lost one of our bags and also broke our stroller"
Cons: "Disorganized boarding"
Pros: "Easy boarding On time Very organized"
Pros: "The staff was rude and not helpful. Check in was below standard."
Pros: "Staff was amazing!"
Cons: "Seats are very small and leg room is non-existent."
Pros: "No complaints everything was good No delays on time flights going and returning back"
Cons: "Mistake Kayak or its subcontractor made in listing the name of my wife incorrectly. This created a real hassle in getting a boarding pass in her name"
Pros: "Arrived 10 min early"
Cons: "I paid extra for a seat in the exit row and as soon as we took off someone from another row snuck into the exit row without paying and the flight attendants totally ignored him and he sat there the entire flight for free. They don’t give you so much as a glass of water for free and the luggage took 45 minutes to appear after landing. I certainly wouldn’t chose to fly them again if I had an alternative tho they are better than that horror Vueling whose seats were so close together that I was unable to sit with my legs straight because the leg room was so little."
Pros: "On time dép and arrival"
Cons: "Very hard to get any information about connective flights. I had 1 hour between the flights and I asked the assistant at the passport control to help me to get through, she said that everyone needs to stay in the same line. I pushed myself through, which I never do, and run all the way to the gate, and hardly made my flight. It is very hard to get any information because most employees don't speak English. I will never fly with Iberia again. I would rather pay more and fly with another company. I was very upset about my flying experience."
Cons: "I didn't have any video for over two hours. I had to speak to 4 different crew members to get them to reset my monitor. They were not very friendly."
Pros: "Everything was pretty good"
Cons: "The seats were kind of tight."
Cons: "Very pleased with overall service and hospitality"
Pros: "It was short."
Cons: "Staff was not attentive to customers needs."
Pros: "Everything was fine but the tight seat 12D from Madrid to T Avivsee"
Cons: "See above"
Pros: "Staff, entertainment, food and the plane itself were all good."
Cons: "Leg room not great, but better than most planes."
Pros: "Seat location"
Cons: "Staff was slow. Dirty food tray left at seat for over an hour. Food was terrible"
Cons: "Despite the fact I had payed for my seats 7 months earlier and the calls I made to their call center to confirm them, they gave the seats to someone else and assigned me last row seats, next to the bathrooms and that did not recline. No compensation offered."
Pros: "Check in and flight were excellent. Didn't use food service."
Cons: "According to my itinerary, we were scheduled to fly from Marrakech to Casablanca on Royal Moroccan Airlines flight 402. There was no flight. My itinerary also said we were to fly out of Casablanca on American Airlines. After sitting at the gate for over 2 hrs. in Marrakech,one of the ground crew members told us our flight had been canceled, but we were never notified. The supervisor refused to give us a letter stating that they screwed up by either sending us to the wrong gate, or that the flight had been canceled so I could get my money back thru my travel insurance. She said the flight was not cancelled so it wasn't her fault. No flight left from our gate. She refused to help us book another flight. I had no smart phone to book another flight and she told me, that was too bad. I asked what should I do, she said "that is your problem not mine, I cannot help you." There were 2 others they sent to the wrong gate and 6 others who had the same problem as us. Later 2 others, on a different flight with RAM, walked up to the ticketing section and said they were sent to the wrong gate and missed their flight too. I need a letter from someone so I can retrieve my $1800 back from my travel insurance because we had to book other flights and stay an extra day in a hotel in Casablanca. I don't feel that is asking too much. We were there early to fly out and did everything they told us to do. Luckily, someone cared enough to let me use their smart phone to book another flight and hotel or this could of been a real tragedy."
Pros: "I was safely delivered from New York to Tennessee in pretty turbulent weather."
Cons: "The craft was small and the seating was cramped, seats were uncomfortable. The flight attendant was very brief with the Safety protocols and really did a poor job of demonstrating how to use the safety equipment provided on the aircraft. This was a disservice to first time flyers."
Cons: "I didnt like that it was tight. People in front of me laying down on there sit and I couldnt even reach my backpack drom under the seat or move much. Flight shaky and landing verh bumpy on was back to Denver"
Pros: "I could not fly. No return ticket on march 23, 2020. Justfly.com did not help me"
Cons: "It is always better to buy tickets through the airline."
Pros: "The on-board entertainment"
Cons: "More food, more water"
Pros: "Amazing crew"
Cons: "Food was ok. Seat was crowded. Everything else was excellent."
Pros: "The flat bed"
Cons: "The Captain made loud announcements waking you up"
Cons: "Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good"
Pros: "Food taste"
Cons: "No water at toilet....??? No coffee....??? The the movie’s subtitles were out of time."
Pros: "Cod fish meal was nice! Lots of movie options, and the staff were nice."
Cons: "Foot rests would have been great to have. The boarding process was exhausting. A long line for another passport check (after the immigration check point) and the long bus ride to the aircraft."
Pros: "clean and fast"
Cons: "use airport finger in Lisbon airport"
Pros: "The crew were excellent during the flight."
Cons: "We missed our connection flight because our first flight was delayed. Despite getting to the desk when there were still people queuing he refused to let us board. We are now delayed for 30 hours with no money or clothes. TAP staff were horrible- no sympathy or even an apology. Just awful."
Cons: "Everything was good"
Pros: "The price for Businesses Class was very affordable, wine & food was good, also received a charmingly designed toiletries kit to top it off. Crew all helpful."
Cons: "We were delayed and sat on runway for 45mins, they did however turn on the entertainment screens and announcement was made to inform us about it."
Cons: "at check-in agent said we did not have coverage on our ticket for our 2 -50lb bags dispite informing her that we were covered and had no problem on our arriving flight to Portugal - we had to pay 196 Euros or leave our bags in Portugal Additionally we had ordered a wheelchair to assist my wife to the gate - which we also had our arriving flight - agent said she had no record of it. She said we could wait which we did and waited 2 hours to obtain a wheelchair (and came close to missing our plane) not to mention the stress associated with the whole check in process"
Cons: "Food was terrible especially breakfast"
Pros: "I’m taking offFlight was smooth and service was great."
Cons: "Flight was smooth and service was great. Long wait before taking off."
Pros: "I travel for pleasure a lot and this was my first time flying TAP Portugal. I flew from LIS to MAD and the crew were overall more friendly and smiling than on US domestic flights. The plane was clean and bright. I did not notice if the seats recline. I will be using them for short flights throughout Europe when I return for visit."
Cons: "Flight was so short they rushed us eating the cookie and only water was served that I could tell. Also, TAP has their own boarding check-in wing of Lisbon airport. It was not clearly marked and Eropean arrows pointing up could mean to continue forward, as well as go to upper floors."
Cons: "Bad experience with charged"
Cons: "Boarding took longer than expected. Flight was delayed then was delayed a second time once everyone was boarded. Smaller plane than the usual TAP planes, but okay flight."
Cons: "TV didn't work. A female attendant made me store my hat but didn't make a male passenger."
Cons: "On any international flight I've been on in the past one checked bag has always been complimentary. This is the first time I was surprised by a checked luggage fee of $85. Considering my wife and I were already at the airport, we had no choice but to pay for our checked bags – resulting in almost $380 in luggage fees for our round trip flights. This restriction was buried on the ticket purchase information – a very sneaky move that cost us significantly. Won't be flying TAP Air Portugal again!"
Cons: "I was not informed my flight was cancelled until the day of the flight. I was able to get in touch with someone to pay for another flight but the communication was lacking."
Pros: "All except for service to handicapped."
Cons: "I mad reservation listing that I needed wheel chair assistance due to walking limitations. Upon flight arrival no service was provided not was it provided on my return trip."
Cons: "When the flight was delayed the people at the desk did not make an announcement about the delay, what was causing it and what we could expect. People waiting had to find out through rumors. There was no good communication. We also were unable to choose our seat and were stuck in the two middle seats when there were free aisle seats still available. My controller for the tv didn't fit back into the holder easily at all and my husband got a blood blister trying to force it back in. Headrest to hold my head didn't stay put to give proper support while trying to sleep."
Pros: "Seats were nice in the front half of the plane."
Cons: "Checked bag costs are 90USD which is way to high. No meal selection. One choice offered and it was a weird flavor."
Pros: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Cons: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."
Pros: "The food and entertainment was good. We got into the plane ver quickly and we were seated towards the front"
Cons: "I have been flying for a while but it is so difficult to find out what fare class you have. the website is not helpful with bag check in information. $90 is way too much to check in a bag especially for an international flight the line at Lisbon for passports is way too long"
Pros: "The crew was very nice, we boarded on time and landed a bit early which was nice. We recieved little snack packs that had a sandwich and a granola bar or fruit snacks and a juice."
Cons: "The seats were not very comfortable to sleep on for 6 hours as they didn't recline back too much but that is to be expected in 2nd class seats."
Pros: "First class accommodation was great! We had about a 3-hour flight and would have appreciated a blanket, pillow and a headset."
Cons: "I didn't like that first class was checked in first at the counter. But everyone rode on the same bus and disembarked at the same time so first class didn't really board the plane first. Some of the TAP counter employees were very unhelpful & actually dismissive. We had gate 19 and there was no sign of activity when it was time to board. When asked some counter employees, they couldn't care less. You should post something at the gate assigned about a gate change or delay. A lot of passengers were confused and uninformed."
Cons: "I didnt like the fact that the chairs are so close together. When passenger wanted to incline their chairs it would be too far back to be comfortable for the person behind. And to sit on the plane for a long fight in this uncomfortable position is not good. They need to make sure all chairs a fixed and now obstructing passengers comfortable manner"
Pros: "Disorganised boarding and staff not efficient Plane was not cleaned until passengers arrived at plane and waited in buses while they finished cleaning, waited standing approximately 30 minutes at plane on bus"
Pros: "Getting through customs at Lisbon airport is a nightmare. It takes a full hour standing in line among a hoard of other arrivees before passports are checked."
Cons: "They were lying about a supposed compensation for denied boarding which was supposed to be handed out in Lisbon. I didn't expect this behavior from grown up people, and such a company in Europe. TAP should be excluded from star alliance."
Cons: "The boarding process seemed very unorganized. The people and police that were working weren't friendly at all."
Cons: "The delay which caused us to miss our connecting flight and as a result being stranded at the Lisbon airport for 6+ hrs. This would have been avoided if there was proper communication within the airline-- an absolutely irresponsible way to handle our plight. The ground personnel themselves admitted that no one informed them of our arrival time. True or false? go figure.This all occured while they refused to allow us on board our plane that was still at the gate and nowhere near taking off. This also resulted in rescheduling our ground transfer, which resulted in additional expense. Overall, a nightmare of an airline. Avoid."
Pros: "Boarding was excellent. Flight was relatively smooth."
Cons: "Seats in economy were uncomfortable. Food was fair, at best. Wine was offered with dinner(a plus) but only once."
Cons: "Second half of flight was very rough"
Cons: "After we had to turn around to BOS because of a technical issue with the plane, the customer server was really unhelpful! I ended up figuring out a completely other flight, through another airline and booked myself on that flight. I worked with this Airline almost an hour to get myself on it and then it seems that it took TAP Portugal that hour PLUS SOME to suggest alternate flights to other stranded passengers."
Pros: "New plane. Great service."
Cons: "Seats are very small. No entertainment system."
Pros: "Smooth landing"
Cons: "A few bumpy moments in the air!"
Cons: "They didn't hold the flight for a minor delay of our flight into Lisbon."
Pros: "Shitty service , terrible food , stay away"
Cons: "Horrible food , worst flight attendants , boarding was a joke . Star alliance needs to cut them !"
Pros: "Nice flight, clean planes, decent amount of beverages/food provided, good TVs"
Cons: "Sandwich served was a bit bleak but it was served with a glass of wine!"
Pros: "Everything was perfect. More than I expected and would certainly fly with them again."
Pros: "Food was great. There were two meals to Lisbon. I think the meatball plate was delish. When arriving to Boston, I experienced my first fake landing! I saw the landing strip, but then in full throttle took off again. It was quite an experience!"
Pros: "Crew and flight were satisfactory."
Cons: "Entertainment was non-existent"
Pros: "Timely check-in, on-time arrival, prompt disembarkation using 2nd stairway at back, courteous service."
Pros: "Service was excellent, amazing airline."
Cons: "Tv screens didn't work because they didn't sign contract and the airline was very difficult to view or make changes to reservation. No way to contact them from a US number."
Pros: "Flight was comfortable, food good, attendance excellent"
Cons: "Arrived in New York on American Airlines. No one knew about TAP. Information desk did not know either. Took some time and many question to find out where TAP located. Frustrating."
Cons: "The seats were so closed to each other that the tray in the seat that was in from of me was against my stomach. I was practically unable to get out from the seat when the seat in from of me was reclined. My knees were touching the seat in from me. Terrible."