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Pros: I wouldn’t know t
Cons: To let me on the flight
Pros: I wouldn’t know t
Cons: To let me on the flight
Cons: The pilot take off, navigation in the air, and landing were horrible .
Pros: Crew was fantastic. Seats are narrow in space, but more comfortable than other airlines.
Cons: Drink and snack service, but captain was concerned about "bumps"
Cons: So uncomfortable with tiny seats
Pros: Good flight, got home early.
Cons: the food
Cons: Hand out headphones, my phone doesn’t have compatibility.
Pros: price great; direct flight;
Cons: Flight delay
Pros: On time, comfortable flight. Great crew and service.
Cons: Nothing. Everything was great.
Pros: At the airport things were quite, security was fast. Boarding was fast and smooth. I’ve flown with delta a lot and also a lot of others (cheaper ones) and I’m always happy when I get a delta flight things are always calmer and less crowded!
Pros: Crew was great as always. Friendly and professional
Cons: We had a delay that complicated our getting home but all ended up OK
Pros: Boarding was fast
Cons: The seats were incredibly uncomfortable. This was a Comfort + seat. Very hard, unbearable for an overnight flight.
Pros: Crew was amazing and super helpful.
Cons: Just the fumes of fuel inside the cabin was nauseating. Never had similar issue with air travel before.
Cons: Leg room was lacking.
Pros: New plane. Great movie selection. More stylish seats + bathroom. Overall very good and I think Delta has really made an effort to improve it's service. It's noticeable.
Cons: Plane felt very dry compared to others. The electrical plug outlet jams right at around your knee level. Bread was cold and rock hard (seriously, can we not come up with a good solution for this?).
Pros: Left ontime great breakfast. Good service No complaints
Cons: I loved the trip No negative comments.
Pros: Cabin service was decent
Cons: Food was cold. First class service could have been more attentive. While trying to sleep crew talked the entire time.
Pros: I liked that I was able to check my carry-on to for free
Cons: I hated the seat and zone that I was assigned. I was literally the last seat in the back and also the very last person to board and get off the plane. It was terrible. Please select better seats for customers
Pros: Great services ce.
Pros: The Gate Agents were excellent and very helpful with accommodating our family traveling with an infant and a six year old.
Cons: The flight attendant saw that we were confused about the seat map and did not offer any assistance.
Pros: Everything. Pilots and crew
Pros: Nice crew members always polite and courteous.maybe over polite if anything. Australians don't require subservient service deliverers. The constant "your very welcome" regardless of the service and response to that delivery is off-putting to me. But al in all pretty good in most areas.
Cons: ON ticketing at New Orleans I wasn't allocated a seat number. At the gate shortly prior to boarding I needed to attend the desk for that allocation. I was also not told which Terminal the plane would go to in LAX and which terminal the connecting flight would be leaving from. They were not sure! Consequently I floundered around at LAX wasting time and bothering people for information that should have been known to me. The security checks are over the top and inconsistent in the US.
Pros: I enjoyed the upholstery and comfort of the chairs.
Cons: I prefer to be made aware of delayed flights sooner than an hour before the flight. I would much rather wait in the comfort of home or a hotel over waiting in the airport.
Pros: I liked getting home
Cons: I didn’t like the delays without warning or any benefits at the end.
Pros: The crew was friendly and accommodating. Although the flight was several hours late the crew and staff were very professional and apologetic. The alerts were accurate and timely. Once we were in flight I was extremely please with the ride. Thanks to the captain and crew my granddaughter and I made it home safely.
Cons: The plane was delayed several hours.
Pros: Boarding was quick and so was the flight. No entertainment or food on short flights, that should be a N/A
Cons: The overhead bin did not stay down low enough so that I could place my bag in. It would lower then before I could place my bag raise slightly by a few inches. For someone of my height (5’5”) that was problematic. Fortunately another passenger saw my dilemma and held the bin lower to its full opening capacity. This also momentarily slowed down the boarding process.
Pros: Love the new in-cabin wi-fi, USB charging station, and menu of in-flight entertainment and resources on the individual flatscreens.
Cons: If some takes up two seats , then they should buy two seats. Very simple
Cons: There was no gluten free snack option.
Cons: Extremely long queue
Pros: Friendly staff..
Pros: Good service, on time, clean planes
Cons: The commuter Jets seats are really small unless you pay for Delta Comfort
Pros: Free pretzels and drink
Cons: Not enough overhead space for everyone's carry-on bags so I sat with mine down by my feet which left me little foot space. Was a bit uncomfortable
Pros: The fact that there were no delays!
Pros: I board sky priority or sooner so it always goes well.
Cons: Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back.
Pros: The time it takes from Atlanta to VPS is not long trip at all. The crew was courteous and glad to take off and land safely. Thanks to the Delta crew.
Pros: Left ontime, arrived 30minutes early.
Cons: Delay from Seattle to pasco.
Pros: Meg, our stewardess came out to tell us there would not be any coffee on a 6 AM flight and that we had time to get coffee, if needed. She kept us informed of flight delays, helpful with my bags.
Cons: There was nothing that could be done, but due to construction at the airport, waited on tarmac for an hour before we could get to a gate, then they had problems with the ramp and that had to be addressed. But pilot was very good about keeping us informed on delays and he was as frustrated as we were.
Pros: Very nice employees. Coke, peanuts good.
Cons: Outgoing plane had tv screens, large, with good movie choices, but was an hour late. Returning, if you brought a phone, you can get an app. My phone is about four inches. No good movies. Seats even smaller on this "new plane." Deboarding chaos. Everyone unhappy. Hour late again.
Cons: It was a great flight. We got there earlier then arrive time. Thank You
Pros: The complimentary entertainment was great, made the flight enjoyable.
Cons: The con was the need for a connecting flight and the second plane didn't have the same perks.
Cons: I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing.
Pros: It was actually a flight from new Orleans to Detroit. Seats were assigned at the gate for myself and many others. It seemed like the gate agent didn't care where she assigned guests who were travelling together as several people were not able to sit with their travel companion. Once I was on the plane I however switched with someone to allow them to sit next to their companion and put me closers to mine. Everything else went smoothly.
Cons: No entertainment available at all. There were empty seats available and passenger next to me in the aisle seat was not offered to move--she fell asleep with her legs crossed and kept kicking me in the middle seat--I was traveling with the window seat passenger.
Cons: The flight was delayed when the pilot's tablet failed and he had to run to operations to get another. Seemed odd. While this was going on they decided to fuel the plane. Seemed like an excuse because they didn't have their act together on the fueling. Tablets are pretty reliable, do they really rely upon an ipad to get us where we are going?
Pros: even though this plane was delayed, the crew worked hard to get us out as quickly as possible. We were only 17 minutes behind original landing prediction. Nice work
Pros: 3 hr delay
Pros: They did the best they could but my overall experience was poor. It seems when I fly with AA either I miss my connecting flight, the airplane is broken, we deplane then the flight gets canceled, I’m rebooked then that flight is delayed and then eventually cancelled.
Cons: Need newer planes, better scheduling of flights, flight attendants seem tired or overwhelmed/worked/unhappy.
Pros: They were ensuring everyone wore the requirements of masks on the flight or you didn't fly.
Cons: There was no social distancing on the flight due to it being full. We had to switch out planes which caused an hour delay. No food and no one came for trash which I just left my empty cup on the seat. No flight attendants came through during the duration of the flight. The Wifi didn't work but I didn't need that for once.
Cons: Ask the ticket agent and flight attendants about changing seats and they weren’t helpful. Also their response was abrasive. Didn’t appreciate it!
Cons: they filled the plane. Every seat. Even though there has been covid-19 fears. No other company has started this
Pros: There was nothing I liked I was not on the flight
Cons: American airlines should have made sure that I was able to get on my flight instead of delaying my previous flight so many times that it ended up having to rent a car and drive from Louisiana to Las Vegas. they were unwilling to accommodate me on a flight that would get me home in time for me to go to work as a nurse
Pros: On time, only one gate change!
Cons: Cheaper. Ran out of food on the incoming flight. Should have planned better
Cons: Flight was broken we had to get off. I had to book a hotel room was so tired
Cons: More leg room
Pros: Crew was amazing, very helpful and nice!
Cons: The touch screen for the entertainment didn't work so I wasn't able to watch or so anything
Cons: It is what it is, doesn’t have to be better
Cons: The aircraft was very cramped. Water and some solid items leaked onto my head from the overbin.
Pros: Seats weren't too uncomfortable, and the crew was friendly.
Cons: Flight was delayed 3 hours
Pros: Crew was cordial. Pilot did treat during some rough turbulence.
Cons: Late boarding, narrow seats
Pros: All the crew were pleasant
Cons: There was a delay but we weren’t well informed
Pros: Very good value for money. Excellent Business class with all the expected amenities. Friendly crew. Good (for airline norms) food. Plenty of entertainment options.
Pros: Seating was comfortable. Purser spoke clear
Cons: Poorly organized boarding in Cancun
Pros: People were friendly
Cons: Broke arm off wheelchair
Pros: The flight was comfortable and the crew were very nice.
Cons: I didn't look like that we had to board outside because a flight going to Texas was late.
Cons: Having to pay AGAIN for a seat choice. AND IBWAS MADE TO CHECK MY XARRY-ON BAG ALL THE WAY THRU TO ROME! WHY. WHY couldn't it only be checked to Philadelphia.?. That has taken place on other flights. Should not require checking a carry-on all the way thru on an international flight.
Pros: The crew were fine, not their fault for sure.
Cons: 5 hour delay. That about says it all. All due to late flight crew from weather elsewhere, having them being taken offline because of long hours, trying to find new people, having a jetway break. Having to sit on a plane in the terminal for more than an hour with no air and stifling heat, taken off the plane and back on. All for a non-stop flight from Boston to LA. Definitely not fun.
Pros: Liked the entertainment and drinks service
Cons: Very tight for space.
Cons: The sound on the entertainment system in my seat didn't work well. Also, the flight was really late getting in to Denver.
Pros: Very efficient attendant who compensated for hot jet
Cons: My wife’s air vent was not working so we had to share. This flight was the worst of 3 during our trans-Atlantic travels despite being the shortest. I wish the previous pax had closed the shades to keep the a/c cool.
Cons: Jetblue Have a miserable attitude to their customer
Pros: Departure was on time
Cons: Really hard seats, no phone charger outlets, on board WiFi didn’t work
Cons: We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport.
Pros: Staff were nice enough.
Cons: We gate checked our stroller and carseat intending to pick them up at the gate when we land. This is something we do every flight we take with no issue, but despite the gate agent confirming that the items would meet us on the jetway, when we landed, we were informed that we would need to pick them up in baggage claim. This meant that instead of having our infant sleeping in his car seat as we spent an hour + going through customs, we had to carry a crying baby around the entire time. In addition to the fact that we asked the gate agent told us the wrong thing, instead of being handled with care, the stroller and car seat were sent down the baggage claim carousel with all of the other bags, getting banged up. This was incredibly frustrating and a terrible customer service experience.
Pros: Crew members provide better service than I expected. It seems that American Airline has increasingly improved its service which is a good sign. Food was good. A wide variety of movies and otger entertainment on board is offered on each passenger's personal screen.
Cons: Space for seats in such a long flight should have been bigger. Compared to other Asian airlines, AA seems to be thrifty on seat space.
Pros: Efficient boarding, comfortable and decent amount of leg room, good in-flight entertainment options and regular refreshments.
Cons: We departed later than we were due to (possibly not American Airlines' fault) I wouldn't rate the food particularly highly but for plane food it is what you would expect!
Pros: The fact that the plane landed.
Cons: American Airlines is running neck and neck with United, competing for the world’s worst airline. They have crammed so many seats onto their planes that I’m surprised it isn’t a health hazard. I was in an aisle seat and every time I started to fall asleep, someone going down the aisle slammed into me, making any sort of rest impossible. And the flight attendants had the typical U.S. flight attendant perma-rage, of course. I feel sorry for them, underpaid and overworked, but always p***ed off. Anerican Airlines needs to look at Emirates and other non-U.S. carriers to learn how to treat their passengers.
Pros: Horrible hospitality. The flight was initially delayed for computer issues which understandably happens. However, we were later switch to another plane 4 hr later, boarded, de iced, taxied, then notified he flight was cancelled at 1 am because the crew hit their maximum work time. We were de-boarded. There was no organization to get vouchers passed out. The hotel ran out of rooms for passengers. The whole trip was 16 hrs delayed and no customer service provided.
Pros: Almost everything. Only the food was lacking. I like their new planes. The outlet at the seat in coach. The magazine options at the seat as well. I did not look at the entertainment so I will not rate that. The crew was professional.
Cons: Just the food options. Ginger snaps was what was served for food and a beverage. I suppose this is what obtains on most airlines these days but can't I hope for something more like maybe a sandwich? AA has the opportunity to set themselves apart in this area.
Pros: Not over crowded and friendly crew.
Pros: It makes such a difference when the attendant is happy and clearly enjoying her work and trying to make a difference. A fantastic boost after a long flight
Pros: Flight attendants were courteous and hardworking. Made sure all passengers were taken care of.
Pros: Flight left late, due to mechanical problems, but managed to arrive only a few minutes late
Cons: No food available, even though flight departed at noon
Cons: Delayed boarding that caused us to miss our next flight.
Pros: The crew for the most part were friendly. Boarding was easy enough
Cons: The one thing that stood out was that the flight attendants weren't offering water outside of the regular beverage service. I've never been on an international flight where there wasn't almost a constant flow of water. I was so parched after 8 hours. It seemed unusual. Also the seats are so small. I'm only 130 and 5'7" and it was a tough ride
Pros: The crew was friendly and helpful. The flight itself was uneventful and arrived 19 minutes early. The follow flight to Toronto was about equally late, but construction and heavy traffic made it unavoidable. I saved a lot of money with the Hopper app. Flying used to be nicer, but this is what cost cutting (anywhere) results in - less service and less comfort. We get what we demand - whether we really want it or not.
Cons: I miss the 'free' services such as food, but we all know it wasn't that great anyway.
Pros: Flight crew was peofessional
Cons: First flight was delayed. Delay not related to weather. American refused to provide hotel. the provided hotel and meal voucher for a fellow traveler on same flight who missed his connection. I was told he was accommodated because he is priority. When asked how I become priority I was told "he spends more money and flies more often." To me that means as a customer I am not a priority to American Airlines.
Pros: Snacks and entertainment
Pros: Terri was very attentive.
Cons: My itinerary said 12pm departure from Sydney to Los Angeles. However, the departure time was 10:15am, and not on Qantas airlines, but on American. It was luck I found out about the changed time. Also, since the airline changed, it took extra time to find the correct counter to check-in.
Pros: Nice entertainment on new 737.
Cons: But it is a 3-3 and there no room to sit cause we are hip to hip which means shoulders overlap shoulders. It is horrible. Avoid this plane at all costs. It's really bad. Pitch of leg room is barely OK but side to side they have sunk to a new low. The new plane doesn't blow any air. Terrible system. Really? That should be easy to fix.
Cons: I lost this flight! They were supposed to give me a hotel and a flight the next morning, but I couldn't be late so I had to manage myself and pay a lot more to travel with a taxi to Greenville !!!
Pros: The service was good and the food was ok. It was a smooth flight.
Cons: That we didn't have our own screen to select our own movies.
Pros: Nothing, they didn't accommodate any passenger.
Cons: We were delayed for over two hours and when we finally landed in Dallas we sat on the runway for two hours because American had planes at the gates because of previous canceled flights. We didn't get to a gate until two hours after we landed.
Pros: Unable to Rate food & entertainment (night flight) I can, however, rate comfort since it was the worst crammed in seating ever!! They talk about the increase in violent behavior. Perhaps American Air could step up to the plate and offer a bit of comfort for hard working passengers. How? Easy to figure out!! Give us leg room for crying out loud.
Cons: Crammed seating... No leg room.... Volunteered to check carry on... (Big mistake) had a longish wait for bags..
Pros: Crew was amazing.
Cons: It would have been nice to depart within an hour of my original time.
Pros: MUCH BETTER experience than our American Airlines flight when we left last week. More friendly people.
Pros: Smooth flight. But cramped
Cons: Why do you allow people to carry on 3 suitcases and don't leave room for others' 1 carryon. Each seat should have room overhead for each passengers carryon, but they always seem to be full because of people taking on 2-3 carrying
Pros: No problems, our connecting flight was a little late but still made this on time.
Cons: More comfortable seats.
Cons: Height for walking in the plane.
Pros: That we eventually got there
Cons: Flying a different airline. The crew is always great, but I’ve never been on a United flight that left on time. And their economy deals are terrible
Pros: Amazing job get my canceled flight reschedule for my nanny memorial. It was amazing helpful staff!
Cons: Way to fix flight after it cancelled
Pros: Seats are small. Mans arm was touching me the whole flight.
Cons: Fix your planes. They are falling apart.
Cons: Baggage, late flight, other delays.
Pros: Airplane, staff,
Cons: Meal. Options contain a high amount of cheese and all in my family are lactose intolerant. So a long trip with only drinks
Pros: Brought my own entertainment. Friendly staff. Great boarding process. On time departure
Cons: Flight was 65 mins delayed due to mechanical issues. Updates came from flight attendants insisting gate agents update the flight status.
Pros: Efficient and professional staff
Cons: It was cancelled
Pros: The crew were friendly and served well
Cons: The plane was old and the seats small. There were many 'plus' seats open but the airline did not open them up to the economy cabin - which was full. It was a shame, they could have made the flight a much better experience moving people up and creating space in the back cabin.
Pros: That i finally got hom
Cons: I called bc of weather issues, and it said you may have a wait time more than 30 minutes. I waited 2 hrs and 45 mins without any update on how much longer it would be. The website told me to go to the airport the day before to see a representative. I went to the airport and they told me call back or come back the next day. Information was all inaccurate and after another 55 min wait on the phone (stated “more than 30 mins) i got an agent and rebooked my ticket.
Pros: That everything was as scheduled no complaints at all
Cons: Crew was very courteous
Cons: The movie not updated. No chinese movie. Love the pillow and blanket at business flight.
Pros: Crew was helpful.
Cons: Very uncomfortable chairs
Pros: There is not much to like about an economy or economy plus ride for more then 2 hours.
Cons: The free internet was sluggish making my movie watching on my computer not as pleasant an experience as it should be. It was either constantly buffering or intermittent. Boooooooo.
Cons: No leg room very uncomfortable seating
Pros: That my suitcase was stowed
Cons: Waiting 11 hours for the flight
Pros: Friendly & informative captain & crew
Cons: Smooth flight, no complaints, A+
Pros: Economy Plus saves a bit New plane
Cons: VERY narrow seats Stupid buttons in the arm rest, constant beeping from people pushing them by mistake
Pros: I lie the variety of movies available.
Cons: Nothing to not like. Flight landed earlier than scheduled.
Pros: This flight had televisions in the headrest, so we could watch Direct TV when it was convenient. Thanks for the ride.
Pros: Efficient staff, good food, departed and arrived on time. Excellent leg room.
Cons: Nothing, flight was great. Love United.
Pros: Painful flight and experience
Cons: Overbooked. Everyone uncomfortable because of the video of passenger dragged off plane.
Pros: Flight on time Although tight, easy connection to next flight since gates in close proximity
Cons: Way too cramped Last row no possibility of reclining, VERY uncomfortable for any flight, and especially a red eye Having to pay for all / any inflight entertainment - bad policy!
Pros: Ease of boarding and security checking bag at gate
Cons: Check in kiosk couldn't scan phone was glad to unload my carry-on and check it for free. Should be encouraged to check 1 bag for free from start for smaller bags. Flight attendant was crabby when I tried to squeeze past into my seat. She kind of apologized by being nicer to me after that. They kind of yelled at passengers to take their seats to take off. I liked United. Too bad about the incident I read about. I was on a flight with no available seats to LA and thought someone had taken my seat. Turns out I was reading it wirong on my phone abd the last seat available was actually mine.
Pros: Easy connection and on time
Cons: On board service!!!!!
Pros: Free dish movies provided due to flight delays
Cons: Flight delayed over 5 hours.
Cons: I and my wife had the unfortunate occasion to be assigned seats 38a and 38b on a flight we purchased months ago. In an effort to sell more economy plus seats at additional cost, they sacrificed mine and my wife's relative comfort and anyone else in these cheapseats larger than a child. Longtime customer here with frequent flyer membership will be looked for better seats from all airlines available. Doesn't pay to be brand loyal unfortunately.
Pros: Great pilot. Smoothest landing ever
Cons: No snacks :(
Pros: Staff did offer two ten-dollar food vouchers as an apology for the inconvenience. They seemed to try to keep us updated on delays.
Cons: There were probably ten delays over the course of about ten hours. Communication among staff, aircrew, and maintenance teams seemed very poor. Really didn't seem like people knew what they were doing. Very unprofessional and perhaps somewhat uneccessary.
Pros: Very nice crew.
Cons: Olane was way too small. Plane was hot. Plane was noisy. Would bever take that flight again.
Pros: Getting from A to B safely. Some of the crew were extremely helpful and sweet.
Cons: The poor guy next to me had a TV screen that was not functioning properly. He could only watch Lion King because the top right part of his screen would not register his touch. 15 hours with no entertainment.
Pros: Flight was punctual. Boarding was smooth. Crew was courteous. Flight was smooth and on time arrival.
Cons: Very limited cabin space.
Pros: Plane was roomy
Cons: I didn't like the 1 hr delay and sitting on the plane for an hr before take off
Pros: Crew was efficient and professional while being very congenial.
Cons: Seats would't recline due to the emergency exit behind my row.
Pros: Average experience. Mostly pleasant enough.
Cons: United changed our flight with No chance to object. Then reassigned us to separate seats. We asked to be moved next to each other. We were repeatedly and rudely dismissed 3 times, at 3 different levels, as if we were in the wrong to ask. If not for the kindness of a fellow passenger we would not have flown together. Very poor hospitality training.
Cons: Having to cancel my flight and book another.
Pros: Not refunds, no voucher, no credits .... But still s stupid fee of U.S 200 to pay on my Next flight using same booking Code . RIDICULOUS !! Guess other airlines want my business and my friends' too..
Cons: Cancellation policy is just abusive !!
Cons: I arrive to Richmond, Va for a family reunion and with enough time to make the banquet. The baggage services in Newark didn't pack my bag on my flight, the next one afterwards nor the one after that. When trying to contact to see what's the issue nobody answered the phone, for a hour. The bag claim services from when I landed in Richmond didn't have a clue on how to contact Newark or to confirm my bags will be on the flight for that day. I had to do the research and find it myself while she watched a movie on her iPad. Needless to say if I could give a negative star rating I would. I missed the banquet and received my bags the next day and still couldn't get a reason from either airport on why they got left behind.
Cons: The wi fi did not work
Pros: Crew amazing
Cons: The exit seat was extremely uncomfortable. ..you can not set up your back
Airlines flying from Louisiana to Valparaiso have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Louisiana to Valparaiso
Masks required on board, masks provided on flights from Louisiana to Valparaiso
Social distancing seating
Middle seats unavailable to book on flights from Louisiana to Valparaiso
Testing for antibodies, testing for symptoms for flights from Louisiana to Valparaiso
Waiving of change fees. Search flexible flights from Louisiana to Valparaiso
Valparaiso (VPS)United States