Flight was delayed over 3 hours. Planes were dirty. Staff indifferent. And they serve vegan pretzels as snacks.
The flight was smooth. The Southwest experience has degraded overall, but this one was okay.
The checking experience in Orlando was terrible, almost missed the flight. Too many travelers and Southwest completely understaffed.
no service at all due to turbulence. they should've at least given us snacks, there were only 10 people on the entire flight.
First time I've had to use the disabled accommodations. And I could not have had a better experience with Southwest, i was having trouble getting from one terminal to another due to my heart failure. And the next thing I know a Southwest agent had made sure. I had a wheelchair at all my flights. Can't thank them enough.
For the first time in a long time, the Wi-Fi actually worked the entire flight! The flight crew was amazing as usual.
Great flight. I didn't get a drink because I was asleep whole on the flight.
Love them will get a Southwest card to track my points and keep flying with them. My family and I were pleased with the services.
WiFi was not working and didn’t have a beverage service
All good except once again bags took an hour at Midway Airport Happens all the time. Ridiculous
Nothing, I wont be flying American Airlines again and will not be recommending anyone to fly American Airlines. It was the worst experience flying I've ever had.
I love the e fact that the staff communicated swiftly when my flight was delayed and gate number changed
Delayed flight more than I hour. When boarding we spent some additional time on the plane before takeoff ....
They lost my baggage and I am still struggling to the information and update
It was good, the staff was great, and the food, was as usual, tea and biscuit. Bathroom was clean, and the plane was clean as well.
Boarding was quick and efficient. We arrived at our destination early.
As a first class customer, there was no power the entire flight which limited my ability to work. I find this unacceptable. The first 11 rows on the left side of the plan were out. I was only offered the option to charge my phone which was not the issue because my laptop was out of power. I asked if there was anything that can be done for me, and the answer was, "no". I was not offered any type of compensation for this AA problem which caused me unnecessary stress due to inability to address business issues on an already challenging travel day. Flight attendants tried to reset the power once but that was the extent of their support. Very disappointing for the lack of expected services on a flight. Please contact me with customer focused response to this complaint.
Update to handle the delay was very bad, crews no smiles or welcome or thanks. Don’t care attitude
After we landed we sat on the tarmac for 1.5 hours waiting to get to our gate. Ridiculous.
It was delay after delay. Kept changing gates too. Not a good experience.
