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Cons: "Entertainment screens should be in place in the seat, not wifi entertainment"

Pros: "I like the tablet holder in the seat back"

Cons: "Full can of soda"

Pros: "Fast. Arrived early."
Cons: "More room."

Pros: "Friendly crew, good food and entertainment."
Cons: "Seat comfort and space aboard."

Cons: "Late boarding, WiFi didn’t work. Small seats. Why do I continue to fly you guys?"

Cons: "Instead of taking my one half of one ounce plastic cup half-full of wine, the stewad, allowed me to keep it. I love common sense."

Pros: "Nothing"
Cons: "Getting a flight"

Cons: "service, flight delayed over 2 hours, missed connections, missed a whole day in europe"

Cons: "Our extra legroom premium seats didn’t feel like we had much more room. No TVs, WiFi that didn’t work...left a lot to be desired. I know the standards are pretty low in the US compared to other countries, but for a plane that seemed relatively new, the lack of standard technology seemed cheap."

Cons: "4 gate changes, delayed delayed delayed. UGH. Sirens going off at gate no staff around to turn it off or talk to. Lady at counter very upset with pilot. We had a plane at the 2 gate but no flight crew. Next gate no plane but crew. Who organizes this? American airlines has some work to do!"

Cons: "Can't fly American Airlines without a flight delay. Have to plan flight delays into my trips because every time I fly American there is a delay. Certainly encourages me to fly other airlines."

Cons: "I missed this connecting flight."

Pros: "Convenient departure time originally"
Cons: "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"

Pros: "Phoenix to Santa Rosa 10 times better than Phoenix to San Francisco then driving the rest of the way."
Cons: "Luggage took a long time to collect in Santa Rosa."

Pros: "Flight attendant was beyond excellent, Yaniel, who smiled and greeted me helping me to my singular seat on the right side of the plane. He was very professional and kind, with a very well appearance and a fantastic attitude. He was quick with delivering my snack and coffee. Very pleased!!!! First flight attendant to ever make the trip as exceptional as possible. Thank you Yaniel very much."
Cons: "Unbelievable wait times at LGA. Late arrival of plane, extremely late departure at over an hour passed original departure time. Waste of money choosing that ticket and time frame when it was clearly not a concern of American Airlines that I was missing my rides, late getting to CMH etc."

Pros: "Nothing. Just the pilot"
Cons: "Everything. Bad communication. 1 h delay. Then 3 hs in the plane. We ran out of gas. 2 more hours taxiing Never seen something similar. I really hope my mileage refund."

Pros: "Nice, friendly crew. Even after a long delat which I'm sure must have frustrated them as much as us!"
Cons: "It can't be better than okay when you are over 2 hours leaving. They gave us some B.S. excuse. They told us an hour before the flight we would be delayed because they had to change a tire. REALLY, 3 hrs. to change a tire????"

Cons: "Cabin pressure was not great!"

Pros: "I liked that we got to San Juan safely. The crew on board was very accommodating."
Cons: "Due to the delays, we missed our jumper flight and American refused to compensate. Also, only had two cookies all day from 8:05am until 3:45 pm! No sandwiches as promised. We were delayed approximately 4 hours total. Had to take a taxi ($85) to Fajardo to HOPEFULLY catch last ferry to Culebra. Guess AmericansAirlines doesn’t care if you have to sleep at the dock!"

Pros: "Fast trip!"
Cons: "We were delayed because of a broken tray table and then the broken tray table was mine. But we made it, and the flight was good, so it was fine."

Pros: "Staff and Entertainment"
Cons: "Back row, but someone has to sit there :)"

Pros: "Entertainment options"
Cons: "Subpar , cramped flight the entertainment was the highlight"

Pros: "Friendly curbside skycap at check in"
Cons: "I didn't realize that I was sold a "basic" ticket. No early seat assignment, last boarding group, no access to overhead stowage (didn't need it) so all bags have to be checked for extra fees, bought preferred seating just to be sure my wife and I could sit together but did not get a receipt and had trouble explaining this at curbside check in. Overall unsatisfactory. Same seats but no amenities."

Pros: "Friendly welcoming stay"
Cons: "No dis likes"

Pros: "Crew"
Cons: "Comfort"

Cons: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."

Pros: "Early and friendly."

Pros: "Gate agent was very friendly and the flight boarded and departed on schedule"
Cons: "No dislikes about this flight. Everything went well"

Pros: "The flight was smooth."
Cons: "The crew announced we would not receive beverage service without a reason. Also there was very little air coming from the vents, so not to receive a cold beverage on a hot airplane for a 72 minute flight (should've been 52 minutes; however we were delayed on tarmac) is not logical."

Pros: "The pilot did a great job flying. Very smooth."
Cons: "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."

Pros: "The pilot did a great job flying. Very smooth."
Cons: "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."

Pros: "In flight movie options are great!"
Cons: "We boarded about an hour late but that happens."

Pros: "New planes, in seat entertainment"
Cons: "Very hot plane, never cooled down."

Pros: "Friendly crew (not specting it from AA, confortable seat and excelent entertaiment."
Cons: "Ticket was sold like BA and nwver told is operated by AA and vueling, not friendly staff at check in, They didnt wabt to check my luggage all the way to AMS because of the short conection (why you sell a ticket like ke this if is bot possible) didnt get the second boarding pass."

Pros: "Remodeled plane style"
Cons: "Liked it"

Cons: "The flight was late by 2 hours."

Pros: "On time. Friendly."

Pros: "All of the flight attendants were amazing and went above and beyond."

Pros: "Everything.,Avianca crew was really great and helpful."
Cons: "The food was cold ,if not great service."

Pros: "Crew was nice"
Cons: "I would like to be able to let the passenger next to me to close the shade. He slept , the sun was not in his face ."

Pros: "The staff was so nice and helped me find my way around."
Cons: "Food prices a bit high when compared to buying the same thing outside the airport."

Pros: "Terrible porque no pude viajar ayer"

Pros: "The flight was on timely"
Cons: "The staff was very informative"

Cons: "Cancelled, had to stay in Dallas until next day"

Pros: "nothing"
Cons: "This was the worst flight ever. AA is the worst airlines ever."

Pros: "In an attempt to cover their failing fleet that caused a cancellation, they did provide taxi fare to another airport and food."
Cons: "After a cancelled flight sent me to a much larger airport, they did not have the staff to man the flight for 3 hours. I will not make this mistake of flying AA again."

Cons: "Did not depart til 7AM THE NEXT DAY"

Pros: "Boarding was quick and fairly efficient, I imagine thanks to ground crew at PHX."
Cons: "Plane was seriously dated. Interior seems to be untouched in the last ten years. Seats creaked and squeaked, easily could have been remedied with a few man hours of care to the plane. I pray that the state of the interior of this American Airlines flight does not reflect the condition of the plane's vital flight systems."

Cons: "Paying for entertainment"

Pros: "Comfortable short flight with nice staff."
Cons: "IAH airport has the worst signage. I walked in circles looking for the exit from the terminals, and then again looking for the correct exit where my friend was waiting."

Cons: "Flight cancelled"

Pros: "It arrived early."
Cons: "Everything else."

Pros: "Nada"
Cons: "You delayed my flight and notified with me through email but did not provide any solution whatsoever for the connecting flight I was about to lose. Had I not checked my email when I did and taken immediate action, I wouldn't have made it to my final destination when I NEEDED TO BE. It's simply inconsiderate on your behalf."

Cons: "They tried to charge me 25 to check in"

Cons: "Seat in back of plane from Houston to Tampa horrible seats would not incline foot space barely big enough for legs <9 inches. Those seats should never be assigned I feel like I wasted $ by the horrible seating!"

Pros: "Blankets were provided"
Cons: "There wasn't any food or entrainment for me to rate."

Cons: "Too much Delays"

Pros: "Pilot was very nice!! Co-pilot too!!!"

Cons: "No place to charge your phone Location"

Pros: "I love to fly! Everyone with United was great. TSA was pleasant as well."

Cons: "Although it did not happy to me personally, one of the flight attendants had a bit of an attitude towards several other passengers."

Cons: "Everythi"

Pros: "Row 10, extra couple of inches is far more civilized."
Cons: "Didn't have the United app downloaded in time, so couldn't use the WiFi. No alternative."

Pros: "I liked having multiple lines for each boarding group. I think it would make sense to board from back of plane to front. I think it would make it go quicker"
Cons: "Having to check my bag plane side."

Pros: "Crew was nice."
Cons: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"

Pros: "The crew was nice."
Cons: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"

Pros: "Offered free beverages 5 times and was given a free snack. Everyone was very nice. Flight arrived 30 minutes early and was very smooth and comfortable"
Cons: "Security lady said I could leave my shoes on( I'm 73). Man at scanner made me take them off."

Cons: "Professionalism and friendly staff"

Pros: "Nothing."
Cons: "My seat was randomly switched from my first selection and I got a horrible seat and was unable to regain my original seat selection. Very uncomfortable seating. The staff was nice, but not overly friendly."

Cons: "Had purchased a round-trip ticket. While in D.C. on a family trip to bury my mother in Arlington National Cemetery, my brother had a massive heart attack. After 3 weeks, he was stable enough to come back to Houston on an air ambulance. As I travelled with him on the air ambulance, I was unable to use the return portion of my round-trip ticket. I provided documentation of the situation and requested a refund. I received $106 on a $715 ticket. There was no explanation of how they determined the refund, but I'm not happy."

Pros: "Using Kayak was so convenient. They were great in keeping me informed of schedule & gate changes."

Pros: "Pilot did exceptional job with rough weather heading into Houston."
Cons: "With everyone carrying on baggage, someone mid plane to help would be beneficial."

Pros: "The flight was on time and a good pilot."
Cons: "Until bathrooms and crew area. One of the flight attendants was not friendly at all and my sit did not lay back."

Pros: "The the atensents were very helpful."
Cons: "Room too small for such a long flight"

Pros: "My flight was cancelled and I was pleased with how it was resolved. Thank you!"

Pros: "Nothing. Due to weather delays, there should have been a much better approach to resolvong the problem. Customer service was horrible"
Cons: "Nothing"

Pros: "The worse trip. the last 8 people in check in was off on the air plane ."

Pros: "The breakfast was great"
Cons: "The headrest video screens need a button to turn them off. I almost went crazy for 4 1/2 hours watching the recurrent 30 second (maybe 60) clip advertising the same silliness. It was like torture. Also, why should we have to pay for a movie or a TV program? The whole idea with that is to sooth the anxiety and discomfort of being hostage to a seat without any degree of comfort. That plane was the worst. My tailbone was screaming after 30 minutes. Sure doesn't make me inspired to be a return flyer. Brent W. Mueller MD"

Cons: "Flight left almost two hours late, missed connecting flight, alternate flight cancelled, United Club wouldn't pass-holders in club. Had to sleep in airport."

Cons: "I waiting from 9:00 morning until tomorrow 8:00. 24 hours for cancelled this's so crazy and long time and I still waiting for another flight"

Pros: "Good friendly crew"
Cons: "Old plane, poor seats (even in First), no entertainment or wifi."

Cons: "The snacks were horrible. And the fact you get a sip of a drink makes no sense."

Pros: "Very kind employees, was able to get last minute tickets at a reasonable price, entertainment on the first flight"

Cons: "Many alerts in my e-mail."

Pros: "Seats were okay as far as comfort level"
Cons: "This flight was overbooked. I had to be back at work the next day, so I really needed to take it. The gate agents wouldn't tell me what was going on, only that the flight was overbooked and that they were "trying to get me a seat." I stood there while all of the groups boarded, waiting for my ticket. I was the last person given a ticket. By the time I finally got to board, all overhead space was taken, so I had to gate check my bag. And then someone had taken the seat I was given, so I had to ask him to move, and he started crying (child). He cried for 20 minutes, so that was fun. Also, this was a red eye - I really wanted to sleep, but right as I was dozing off, the flight attendants turned on the lights for drink service. Overall, just a really poor experience and very hard to sleep."

Pros: "The flight crew was nice"

Pros: "Great service and smooth flight."

Pros: "The crew was wonderful and accommodating for a mother traveling with 2 minor children"
Cons: "Absolutely no space on this plane. The least amount of leg room and seat room I've ever experienced."

Cons: "Seats uncomfortable, plane old and shabby and staff unfreindly and unhelpful."

Pros: "I had lots of room, the flight was great"

Pros: "Easy boarding process"
Cons: "Not enough legroom"

Pros: "I liked the fact that United Airlines crew members at the gate and on the plane waited for all the passengers who were stuck at TSA because of the airport's issue with staffing. They were extremely accommodating and didn't seem bothered at either the gate or when I boarded."
Cons: "I understand it was a short flight but seemed like the 2 attendants were stressed with trying to have enough time for drinks. Maybe add a 3rd person. Also snacks should still be part of the flight even if it's less than a hour. We are getting a drink...why not add something like nuts"

Pros: "Easy,smooth ride, thank you"

Pros: "Service and price"

Cons: "When about to get on plane, carry on taken to checked bags; 5 people already on plane were required to come back off and check bags. I begged not to have to check because I was flying to Nicaragua and was worried my only bag would get lost. I was right -- it did not arrive in Nicaragua until the next day. We sat on runway for 45 minutes before departure so United could fix BOTH sets of the plane's wings lights. Why did they not discover that at any time BEFORE we all boarded or while we were boarding -- NOT first when deciding to pull away from gate. Delay caused many to miss connections."

Pros: "Staff was awesome!!!!"

Pros: "Loved the ability to watch movies, and to be able to plug in and charge my electronic device. Very nice plane everything was in pristine condition. Crew was outstanding and professional. I didn't eat anything on the plane so I can't really give my opinion."
Cons: "I wasn't assigned a seat until I got to the gate and I ended up with a middle seat even though the flight was not completely booked. Several other passengers in my situation took it upon themselves to take the aisle seats once we started to depart the gate without asking the crew members."

Pros: "There were no delays."