The power outlets did not work at all, the wifi was spotty, there are no TVs, and the seats are way too narrow. As a positive, we did get in pretty much on-time.
Boarding and flight was smooth. Arrived 35 minutes early. Crew pleasant.
Cons: "Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles."
Cons: "Sat on the runway for over an hour. Lack of communication and lies.."
Cons: "Individual TVs, perhaps"
Cons: "Seat 33A. The audio output was bad. Could not clearly hear dialog. Restarting did not help, this issue as consistent got all media programs."
Pros: "Fast. Arrived early."
Cons: "More room."
Pros: "second flight was delayed about 30 minutes"
Cons: "Bring back the individual TV's"
Cons: "The flight from Chicago to Barcelona was delayed by 1.5 hour due to first, unexplained reason (looked like late arrival) and updating navigation maps (??). The flight back from Barcelona to Chicago was delayed by 3 hours first due to late arrival and then congestion at the airport."
Pros: "Crew was fantastic but seats lack padding which agrivated my tailbone."
Cons: "A second beverage service would have nice."
Pros: "The cabin crew"
Cons: "The gate agents were utterly rude and unprofessional. If you’re going to be so negative why work in customer service ?!?"
Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."
Cons: "No delay Ability to connect wireless headphones"
Cons: "Flight delayed 1h30, no food or beverage served!"
Cons: "Can't fly American Airlines without a flight delay. Have to plan flight delays into my trips because every time I fly American there is a delay. Certainly encourages me to fly other airlines."
Pros: "The announcements were clear and the captain did not mumble! Not sure what happened at the airport but we had issues with ground crew not coming to help park us. The captain made sure we were informed and it didn’t really add to much to our time."
Cons: "1 hour delay boarding then another hour waiting for a Pilot!?"
Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"
Pros: "Plane is clean. Well kept"
Cons: "Wifi. It terrible"
Pros: "Timeliness and friendly staff. Arrived before scheduled time..."
Cons: "After getting us lined up for boarding we were told to wait due to maintenance."
Pros: "Crew was great!"
Cons: "Flight delayed 3x, it was a very long day of traveling."
Pros: "Arrived early in CUN!"
Cons: "Food selection"
Pros: "quick flight"
Cons: "seats are very cramped"
Cons: "Plane was cold, seats old and uncomfortable"
Pros: "On time"
Cons: "Nisy airplane and hard seats."
Pros: "Friendly welcoming stay"
Cons: "No dis likes"
Cons: "Very narrow seats"
Cons: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."
Cons: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"
Pros: "Food was really good, crew members fantastic. Boarding was a little messy, a mix between anxious passengers and weak organization."
Cons: "The entertainment system didn't work and there was no way to solve it. It should've been checked before. It was a 9-hours flight with almost nothing to do."
Pros: "The pilot did a great job flying. Very smooth."
Cons: "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."
Cons: "First hearing news of my flight being severely delayed I asked the ticket agent if I should just drive down to DFW from Lawton he reassured me that the plane would get there with time I had to make a split decision to drive down very rapidly"
Pros: "Boarding was prompt, flight attendants polite and accommodating."
Cons: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."
Cons: "Delay. Old airplane with sewer smell in back. Not a great experience."
Pros: "The crew and flight was great."
Pros: "Everyone was very helpful."
Cons: "I am million miler in Korean air. It's a seven star airlines"
Cons: "Delayed an hour. Don't think I've had a single American flight on time. No food or movies on international flight. No blankets or pillows."
Pros: "Quickly boarding, crew was extremely polite"
Cons: "No kosher food on board"
Pros: "Top notch airline - staff is personable & comfortable seating"
Cons: "No entertainment. There wasn't even a drop down screen for a movie."
Pros: "The crew that showed up at the Departures counter when we all lined up to be reticketed for our flight that was cancelled the previous night was great."
Cons: "Our brand new 787 had a mechanical issue. We were scheduled to leave at 7:20pm and sat on the Tarmac until 10:45 while we waited for shuttle buses to take us back to the terminal. We waited in line for over two hours for hotel vouchers that they did not have. We paid for own our room and returned at 11am as instructed, but the plane needed a part that had to be shipped from the U.S. which pushed our scheduled departure from 2pm to at least 9pm. My family grabbed a bus to Narita for a 6:30pm flight. C'MON AMERICAN AIRLINES! COULD YOU SERIOUSLY NOT GET ANOTHER PLANE TO HANEDA?? OR AT LEAST PAY FOR OUR HOTEL?? The ground crew at Haneda was very kind but overwhelmed. Terrible experience. And it's the reason I don't fly American. In fact, KAYAK, I booked our flights on JAL intentionally to avoid American. The fact that these were partner flights on American completely and unpleasantly surprised me...also not a good experience."
Pros: "The crew excellent,"
Cons: "Before boarding i felt lost had to ask multiple people where i had to go"
Pros: "Seats have adjustable headrest"
Cons: "Plane sat on the gate for 3 hours. Did not let anyone get off. Infants and elderly had to wait onboard 3 hours before departing due to over booked and over weight flight"
Cons: "The exit row seats were very confining g..way to narrow due to type of seat used..had the tray in the arm"
Stewardess all had wide bodies and plane wasn't as wide. Kept getting bumped into as I had an isle seat.
Cons: "Poor customer service"
Cons: "If the airlines was able to help finding my pierce that was missed at the security or the craft"
Pros: "Not much. Cheese plate was ok."
Cons: "Felt like a sardine. Knees were up against the seat I front fighting for elbow space with person in the middle. Worse seating than Ryanair in Europe."
Pros: "Crew was awesome. Super proficient and even threw in some extras to top off the experience."
Cons: "Has a minor delay due to air craft maintenance, but otherwise things went swimmingly."
Pros: "I liked the lounge."
Cons: "The boarding process could've been better (no excess of gate changes, overbooking the flight, and kicking people out of their seats). Additionally, the food on board could've been better. My chicken was not chicken and lastly the airline's hard product could've been better, no IFE is a big no-no."
Cons: "Pilot didn’t show up, we waited 2.5 hours for him."
Pros: "Non stop flight. The crew went out of their way to help us enjoy the flight. Food was available during most of the flight. The crew was friendly and enjoyed helping us get to our vacation"
Cons: "The entertainment system. I started watching a movie but couldn’t finish. Once the movie stoped I could not restart it."
Cons: "Seats that are too small for a 6 foot male. No leg room."
Pros: "good planes, smooth ride"
Pros: "Flight was comfortable despite long distance"
Cons: "Food service could have been better timed as we had breakfast around noon local time"
Pros: "Comfort of first class. Even on a short trip like this."
Cons: "I am a bit tired of a lazy, lackadaisical attitude by ground crew and pilots. Nobody is showing interest in making the system work better by hustling. They take their time, almost slothlike, with an air of arrogance that tells me that they don’t respect me. It appears in how long it takes to pull a plane in, how long it takes to get bags off, and how long it takes for bags to hit the baggage claim."
Pros: "The food"
Cons: "Pay for headphones"
Pros: "Lots of leg room!"
Cons: "No complaints"
Cons: "We were asked to be at the airport 8hrs ahead of time, so we arrived 3am. United desk workers arrived at 4am."
Pros: "Flight was on time and fantastic!"
Cons: "They tried to keep changing it on us!!!"
Cons: "Paying for entertainment"
Pros: "I am only 5'4" but the seat in front of me was broken. I had NO leg room. If you are going to squeeze your passengers in like sardines, the very least that you could do is make sure what little room you have left us isn't compromised by faulty equipment."
Pros: "The service as soon as I walked in the first airport until I walked out the last one was excellent for this trip"
Pros: "the crew was great, flight was not overcrowded - smooth sailing the entire flight."
Pros: "On time, quick and efficient boarding."
Cons: "Entertainment system didn't work on my phone. Crowded seating, even in Economy Plus."
Pros: "Comfortable short flight with nice staff."
Cons: "IAH airport has the worst signage. I walked in circles looking for the exit from the terminals, and then again looking for the correct exit where my friend was waiting."
Cons: "Cold on board. Need to offer blankets if planning to keep temperature down all the time. Very unpleasant to be freezing for couple hours while wearing warm jacket."
Cons: "I couldn't believe they did not have no tv or some type of food for 6 hour flight"
Pros: "Noisy intrusive spoiled crying screaming kids kicking seats shaking rattles and crew was helpless"
Cons: "Noise level, couldn't use my light as it kept children up behind me and the guy next to me. Had to purchase food if desired."
Pros: "Flight attendants were nice."
Cons: "We weren't happy about not being able to pick our seats before hand. Very frustrating not knowing if we had sets or not when checking in at the airport."
Pros: "Non stop to Cabo"
Cons: "Uncomfortable seating and leg room. $200 fee each way fro surfboards. Lost the surfboards on the way home."
Pros: "Good tail wind made it early"
Cons: "There was very little AC"
Pros: "Everything went well, landed early, crew were helpful. Could ask for better."
Cons: "Nothing to say here."
Pros: "Great staff, gave me utensils so I could eat a yogurt I had brought. Very friendly"
Cons: "No free WiFi as advertised. No tv. Not very comfortable seats"
Cons: "Not getting a confirmation email or check-in reminder. No working wifi or power docks on plane (marketed as having in-seat entertainment). Moved to the back of the plane with no recline and destroying my back after telling them I need at least minimal recline. Out of most food options upon being served last and given a soggy undressed chicken wrap for 12.00. Finally, the gate dock was not able to connect with the plane upon arrival yeilding a 30 minute delay at the gate. Unapologetic crew simply ready to turn onto the next flight. This is why I don't fly united."
Pros: "I liked that we made it to Cabo in a timely fashion"
Cons: "I didn't like that I had to download an app to get free wifi."
Cons: "I didn't like hearing the overhead storage will soon cost."
Pros: "The crew was friendly"
Cons: "Having to pay for dieect TV when on other flights there are movies & TV options for free. The seats were very small. I'm an average ish size 14 and was very uncomfortable on this plane, especially sitting in the last row."
Pros: "Plane was nice and clean."
Cons: "Having to take a shuttle from one terminal to another in Chicago."
Pros: "Left in time"
Cons: "The plane was so unbelievably hot. The air hardly blew out of the vents. Also, they left the lights on the entire time on a flight that left at 10pm and arrived at 12:30pm (11:30pm local time). It made for a very uncomfortable ride"
Pros: "fantastic steward from denver to minot. funny, helpful and courteous. best i've ever had!!"
Pros: "It arrived early."
Cons: "Everything else."
Cons: "United is a poor carrier, there's nothing more to say. I struggled with my check in (I had just had a spine procedure done 48 hrs prior).... and by the time I got help from an agent it was 7:03 am, so... They wouldn't give me a boarding pass for my 8 am flight. Add to that an extremely rude ticket agent who couldn't care less about helping me, and almost seemed to enjoy my predicament, and that sums up my experience with this airline. I will never fly with them again, that's for sure; there's so many other airlines that actually care about their customers, this is not one of them."
Cons: "They canceled it for 26 people we have to wait tell tonight this air line sucks and had horrible customer service"
Pros: "I wish all airlines were like Lufthansa. Lufthansa still cares about the passengers, while others only care about profit."
Pros: "Got a $300 voucher for giving up my seat. Flew with delta on a direct flight instead of having a 2 hour layover and got to my destination almost 2 1/2 hours earlier than originally scheduled. It was a win win."
Cons: "Having to run across the airport to catch my new flight and go through security twice. But in the end it was with it."
Cons: "The seats were tiny and there was no entertainment available at all."