Pros: "Crew was very friendly"
Cons: "Better movie choices"
Cons: "Air India will reschedule your flight and offer no customer service support. Or, actually, they will disrespect you and willfully make things harder for you if you complain or try to rectify the situation. Staff are disinvested and management are incompetent. Avoid Air India if at all possible."
Pros: "Crew was courteous and service was good."
Cons: "Flight was 5 hours longer than anticipated due to Pakistan closing their air space. Communication of this from airline was poor. Older plane -- entertainment system not working well."
Pros: "Seriously speaking nothing!!"
Cons: "A lot of things really..but most of all be on time!"
Cons: "For my return journey I had to contact the airlines for change of date. It was a nightmare experience. Each time I called, I had to spend minimum of 45/60 minutes on hold while I was repeatedly pushed to new agents. This might be the only airline which would require an international passenger to visit the booking office personally to claim exemptions from date change penalty. ( my mother passed away and I wanted exemption because of bereavement)And to top it, no one knew the location of the booking office..."
Cons: "Justfly is a scam. Lately prices have also been highest on kayak. I trusted this platform for years and always used it as the first any only option for search but I guess once Expedia bought it it’s just a lousy company."
Pros: "Nonstop and quick way to get from Chicago to India. Good connections from Delhi to the rest of India's metros. Easy connecting flights with great support by airport personnel to direct you to the right place."
Cons: "The crew seems disinterested in serving the cabin. Other than the 3 planned meals they seemed genuinely irritated or uninterested in serving anything else or making themselves available. The food options on such a long non-stop were woefully inadequate and the food served was sub par."
Pros: "Crew are good . Food is okay not great not bad. They can certainly improve here . I travelled other airlines food is more delicious."
Cons: "More recent movies , news would be better. Staff needs to step up and inform travelers to form the lines . follow same standards as US. They need to control crowd more. Start having Discipline."
Cons: "Crew was not helpful to keep the baggage in cabin. She said it is not my duty. The movies are all 10 years old and none of South Indian movies updated. Bathrooms smell awful."
Pros: "Flight was delayed over 12 hours and crew was highly disorganized and unprofessional, including failing to communicate with passengers about when the flight was rescheduled"
Pros: "Staff was doing their job dutifully! Arrival at Chicago quite convenient."
Cons: "Unless AirIndia improves it’s carrier it’s question of time! >50% TVs were nonfunctional! Seat covers are torn at places! Food just ok but ordinary! Overall, one is unimpressed!"
Cons: "1. Entertainment box didn’t work and no response from crew. 2. No pillows and when asked for one, reply was there are no pillows. 3. No one comes with water and No water kept in the intermediate stations. 4. Overall, a horrible experience."
Pros: "Staff was really nice .... they were trying hard to please passenger ...."
Cons: "Plane wasn't much clean and seats are breaking ... s most of the tvs are not working ...even toilets some passenger don't keep clean but staff should keep an eye on that...."
Pros: "The crew was very helpful and nice..loved them. The timely takeoff and arrival adds to the charm. Will fly again.."
Cons: "As I entered the plane it smells putrid...actually it stinks of urine. The wear and tear worried me..the upholstery was taped together. This is the only direct flight so I am forced to fly on it."
Pros: "Food was really bad, tv wasn't working, after requesting multiple times air hostess reboot it but wasn't working, I requested sit next to my mother due to she required assistance, we didn't got proper sit, we made reservations early so we can appropriate sit and at least sit next to each other. So 15 hr journey become so horrible. Might be not prefer this flight any more."
Pros: "Flight was on time, air hostess were very kind and professional, good drinks"
Cons: "old airplane, uncomfortable seats, food was not very appetizing."
Cons: "Food was not cleared in a timely matter. The quality of food was not good, in fact one breakfast I got the eggs were so severely overcooked that they were not edible."
Pros: "Overall service was good by some flight crew members."
Cons: "Some passengers who were not cooperative, rude and less place to go use restrooms in flight."
Pros: "Meals served on time, courtesy of crew appreciated; being escorted to gate before takeoff due to delay of earlier flight"
Cons: "Seat near the toilet, so constant crowding. Shd have better entertainment- more selection of movies, Indian and English. Would have appreciated being taken in the electrical buggy, being a senior citizen, especially where the time factor was important."
Pros: "Being non stop between USA and Delhi was the reason I chose air India. I flew AI 5 years ago and it was much better. Food was good and it was on time both while going to India and coming back to USA. ."
Cons: "Plane decore inside on both flights was broken where I was sitting. While going to India my arm rest was broken that it’s top had come off. No one bothered to repair. Person next to me, his entertainment system was broken. While coming back my entertainment system was broken. 14 hours no movies. Luckily I had my iPod and book to read. Seats cushion could use a replacement and air hostess could use a smile. She was as if someone forced her to work on that flight. She was working hard but never smiled or cared for any compliments. I think it was my last flight with AI till some drastic changes are made in leadership."
Pros: "Saving grace was food otherwise flight was unbearable."
Cons: "Seats of aircraft were broken/torn and virtually non-existant entertainment system."
Cons: "they didn't have kids food even though i requested, i have proof."
Cons: "I did not like that during web check in it did not show me where the washrooms are located, and i ended up have seats by washroom, which ruined my trip. The seat that I had 38C made a noise as soon as someone flushed. This was annoying."
Cons: "I booked round trip, on the first leg from Chicago to Delhi, airplane was dirty, seats didnt recline, meals were not provided , bathroom was shut out saying it's defective in Chicago itself, overhead lights wouldn't work. I felt quite humiliated for the price I paid."
Pros: "AI-127 - DEL to ORD Patient & helpful cabin-crew. Cabin-crew left snacks, sand witches, water and juices for passengers to help themselves. Restrooms were neat. Of course, restrooms' maintenance largely depends on the quality of passengers during the flight."
Cons: "2 out of 3 of our entertainment monitors were not working. Glad that 1 was working to have our child watch few shows. The food tray in our child seat was broken. Wrong broken food tray for a child but we managed."
Cons: "The boarding was started much earlier than the boarding time stated on the boarding pass. I boarded at boarding starting time specified on the boarding pass but the flight was almost boarded and not enough space for overhead."
Cons: "Our tv was not working, food were smell bad, crew were not supportive"
Pros: "Very comfortable..boarding, crew, landing...everything was smooth"
Cons: "Food could have been better..were given cookies and juice."
Pros: "The timing of the flight was good."
Cons: "To Long flight. Service Okay."
Cons: "Additionally, my friend travelling with me got a business class upgrade for free which the agent did not entertain when I asked. The seat assignment was with a severely obese person and they did not change when I asked, though the flight was pretty empty and people were using 3 seats to sleep and fly all the way back."
Pros: "Needed more frequency of food and juice"
Cons: "There was a technical snag and delayed the flight by 2.30 hrs. Reached late by that much time. It was bad"
Cons: "The fruits served was bad and got spoiled. No proper response from the cabin team"
Cons: "The vegetarian menu was boring. A horrid sandwich, terrible croissants, dry breadrolls, spoiled fruit and brown lettuce. No Cabin crew available except during take off and landing and meal service. They were all hidden in the rear of the plane. No beverages or even water offered except during beverage service. No Wi-Fi, wired remote control in each seat defective. Touch screen not working. Aged upholstery and uncomfortable seats."
Cons: "Late plus equipment is not in good condition."
Pros: "The flight is on time to Chicago"
Cons: "When we contacted the customer care they told wheel chair persons can carry 23, 23 check in luggage and 8,4 carry on.... we checked our baggage.... after our visitors left they started complaining about the carry on's are not allowed.... This seems like harassing the passengers in the name of rules which change time to time"
Cons: "My flight was delayed for hours that i needed to get on to another flight."
Pros: "It's a direct flight to Chicago. That is the only think that attracts me towards air india. Otherwise, it sucks!"
Cons: "From Lucknow to Delhi, the flight was overbooked. I and my 4 years old was given seats which were already booked for other passengers. I had to stand in the aisle for about 20 minutes with my toddler until the crew sorted all the confusion. Instead of offering some help while waiting with a kid and cabin luggage, the crew wanted me to make sure there is space for them to move around. After arriving at the Delhi airport, I realized that my and my daughter's seats were not together. Seriously??Do I need to request for adjacent seats when travelling with a 4 years old? Isn't that obvious? May be not, for Air India employees... With her + Cabin luggage, they made me walk from international to domestic terminal to get our seat issue sorted. After I lost my patience and temper, I finally got seats together otherwise I was told - Sorry! Flight is full, so we can't do anything. Nothing unusual, Pathetic experience as always. I know I am wasting my time even by writing this review but I have to. Civic sense, customer service and humanity is what we Indian lack badly, so don't have much expectations anyways."
Cons: "Food could have been better..They served biscuits and mango juice"
Pros: "Flight timings"
Cons: "Poor in flight service quality"
Pros: "The staff was very patient and respectful and I was very impressed with the way they handled negative behavior from the passengers."
Cons: "The airline needs to figure out how to streamline boarding, it is always a negative experience. Also communication can be improved as to reasons for delay."
Cons: "On the flight from Chicago to Delhi, the entertainment center was not working. Extremely unhappy. How can one spend 14 hrs ? This is a recurring problem with Air India"
Pros: "There is nothing which was good"
Cons: "Every thing"
Pros: "Frequency of Food Supply should be increased"
Cons: "Child luggage weight should be increased"
Pros: "Only nonstop flight between Chicago and New Delhi Pajama are offered for use in Business class and was very comfortable. Loved changing into the comfy pajamas during the flight."
Cons: "Flew business class and was very disappointed. Crew in business class not attentive and they stay in their galley most of the time. This is very unlike other international carriers like Austrian Airlines, Lufthansa , and Swissair that fly the same route. Meager snacks and drinks. Seats much inferior to Lufthansa, Swissair business class.Only two bathrooms in Business class and one was declared unusable almost at the beginning of the fifteen hour flight. Bathrooms are not kept clean by staff."
Pros: "Nothing that I could remember"
Cons: "Tv don't work, bad food. Un friendly crew"
Pros: "The staff try to be helpful."
Cons: "Horrible state of planes. My entertainment system didn't work and when I complained to the staff I was told that it was all fixed. This was a total lie. I had no entertainment system or even a working reading light for a 14 and a half hour flight from Delhi to Chicago. Some of the bathrooms were closed because they were "defective". Overall, Air India is going from bad to worse and, unless the guaranteed jobs are taken away, things won't improve."
Cons: "This was a 16 hour flight with no in-flight entertainment! The least you all could have done is provide passengers with a wifi password. Extremely disappointed."
Pros: "Food quality and quantity was good. Staff was courteous and attentive"
Cons: "Aircraft equipments can be more up to date. Few tv screens were not working."