Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "The service and the overall experience. The movie selection and the food were also great."
Pros: "Crew, boarding, services."
Cons: "Food can be better."
Cons: "I had food poison after eating their porridge and orange juice."
Cons: "I have never sat in such terrible plane seats. First, there are FOUR seats but there are only THREE partitions at the bottom, meaning I had to share leg space and purse space with the stranger next to me. It's awkward enough sitting next to someone I don't know and having to worry about accidentally leaning on him when I fall asleep but having to constantly be in contact with his leg was very uncomfortable. I kind of got over it after awhile but I could tell the kid I was having leg time with was super uncomfortable since he would jerk his leg away every time it touched mine. Sorry to be harsh but I don't know how you're getting 9.0+ scores from the other customers. Yeah your flights are cheap but your seat options suck and the movies weren't good enough to make up for it. D+. You get what you pay for I suppose but your tix weren't that much different from the other more comfortable airlines."
Pros: "Overall everything was good. Feels home to fly with Eva."
Cons: "No preference for seniors"
Pros: "Comfortable. Timely food service - good time for sleeping. Bathroom had toothbrushes, earplug and sleeping masks - a nice touch."
Cons: "I did not like not being offered a seat until the last day. We want a seat assignment. How are you supposed to choose one flight over another without a seat."
Pros: "Good leg room and seats are comfortable. Food was better than most airplane food. Entertainment system was great as well!"
Cons: "Flight attendants were obnoxious about window shades. They could have come around with water a little more frequently as well."
Pros: "Very good. Staff is great"
Cons: "Need more water available throughout flight"
Pros: "Same as above"
Pros: "On the flight it was good over all.But the ground staff of EVA ruined it. She doesn't know the meaning of customer service."
Cons: "The SF airport luggage manager of EVA tried not to help write a report of my luggage damage for our insurance by saying definitively that the damage was made by TSA. She behaved not like customer service but police officer."
Pros: "Service and Food are good compare to other airlines."
Cons: "Lack of 70's & 80's chinese songs in music channel."
Pros: "20'' wide seat & 38'' pitch meal choices Great IFE"
Cons: "very crowed flight not enough choice left when reach my row (24A & B) ambient temperature too warm"
Cons: "The vegetarian food gave me food poisoning. I could not eat anything during the 2nd leg of the flight"
Pros: "I'm 6'1" I guess I'm too big. I'm of athletic build and even in the isle seat I was touching shoulders w the next person"
Pros: "Extremely professional. Good food. I stole a fancy spoon even. I feel like they manage to board a 777 in less time than domestic airlines take to board a 737. Somehow. Best seat back monitors I've ever seen for economy class. Very nice, very professional, very courteous staff. I take Eva whenever possible."
Pros: "All in house setvices"
Pros: "Clean. On time. Efficient friendly service."
Cons: "Limited selection of films. Food was really bland. I expected much more from EVA. Disappointed. No in between meals snack offered. No comfort pouch offered (tooth brush, face mask, ear plugs, etc)."
Cons: "Eva is great airline , better then a lot of the competitors. However during the lag between Taipei and SFO we did not receive any drinking water unless requested - on any other airlines they always provide small bottled water , For the long lag of the flight liquid is essantation."
Cons: "Surfboard charge not very good"
Pros: "Crew is very professional and helpful. I like the sticker for the transfer flight."
Cons: "They just seem overworked and perhaps that is why they don't smile as much as I would expect. The movie selection going back to SF seem much less than going to Taipei. Selection seemed much more limiting. I wished there is a way to be more environmental with the plastic cups. Perhaps give everybody a re-useable cup in the beginning and we keep it throughout the flight. By the end of the flight, each person wasted at least 8-10 cups. That is a lot of waste."
Cons: "We could not get our seats assigned prior to check-in, and therefore had middle seats for a 12 hour flight."
Pros: "Entertainment and arrived 1 hr early as scheduled."
Cons: "No priority boarding for passenger with kids. Beverages needs to be offered routinely. Passenger should be served wirh food, awake or not. No loot bag offered to children."
Pros: "Great experience flying with EVA, boarded late but still arrived on time, better food than other airlines though still airplane food, flight attendants very courteous and nice"
Cons: "For such a long international flight, I would suggest offering more water throughout flight as I've appreciated on other airlines"
Cons: "check in at SFO was chaotic on the outbound flight, and the guy at the counter really fought me on the price of my surfboard bag. he wanted to charge me $300, when it was really only $100 for the size of bag I had. I called ahead and made sure of the size limit for the $100 fee and even went and bought a new bag to hold my boards specifically to fit. Also, had to go to a separate counter and wait in a separate line to pay the fee, which took quite a while and seemed VERY unnecessary."
Cons: "Just fine only 2 hrs overlay"
Pros: "Everything is good. Overall we had a better experience comparing KUL to TPE."
Pros: "Good on board entertainment. Helpful service. Easy flying experience."
Pros: "staff was friendly. Planes very comfortable. Wine the whole way home. Movie selection great. I had a whole row of 3 seats together to myself for a 12 hour flight #winning"
Cons: "I didn't like the layover but that had nothing to do with Eva air. Eva air was great and I would def recommend to others"
Pros: "Very comfortable flight"
Cons: "The food was awful."
Pros: "Great service! Modern planes with comfortable seats, great entertainment selection with your own personal display, and places to charge your mobile devices. I'd like more leg room because I'm tall, but their seats are WAY better than USA based carriers. Food is pretty good considering it's airline food. EVA is one of my top choices for SE Asia Travel."
Pros: "Big TV screen in front of me, and plug for USB charging. Nice selection of Hollywood movies and TV shows (latest Game of Thrones and Downton Abby)."
Cons: "food could have been better"
Cons: "Movie selection was lacking\ Bathroom floor was wet; I needed to wipe ti up myself"
Cons: "There was an hour delay before takeoff due to some maintenance issue. Otherwise, the overall experience was good."
Pros: "The Crew is so helpful and professional from Ground to in the Air everywhere in US, Taipei and Thailand."
Pros: "the crew was very helpful and pleasant. I liked the compass feature where you could see the plane's progress. It would be nice if there was also a way there could be a camera with a live stream of what was below us for those of us who never seem to get a window seat."
Cons: "The food on this flight was inedible. Luckily I wasn't particularly hungry."
Pros: "Good Customerservic."
Cons: "It's possible to told all the costumes that if they r sick or fought please wearing the mark . Thx you"
Pros: "Flight was not booked out so I had even more room to lay out."
Cons: "Nothing i didnt like"
Pros: "Smooth flight :)"
Cons: "Eva Air is excellent, its just the 8 hour layover in Taipei was not.."
Pros: "Comfort was good as was the entertainment."
Cons: "We noticed prior to boarding that our seat assignments were NOT what we booked! Our flight was on April 1st and the airline claims WE or the "travel agent" changed our seats on Dec 21st! The seats were changed from adjacent seats to all aisle seats (NONE adjacent)! These seats include our 8 year old twins, the airline claims WE made the change, WHY would we have our 8 year olds sit by themselves for a 12hour flight from Asia??!! This is ridiculous! I do NOT believe the crew did their job to correct this situation and were quite accusatory about US being responsible for this obvious screw up! I am still not sure who changed our seats but it really makes me think twice about booking again through KAYAK or with EVA Airlines!"
Pros: "crew was very friendly and caring!"
Cons: "delayed flight (just an hour or so)"
Pros: "Staff is friendly and patient, knowledgeable and efficient. Professionalism is top notch. Excellent experience."
Cons: "Not a thing. Smiled my entire 10 hour flight."
Pros: "price was very good I like the times of the flight easy quick transfer to my next flight service is excellent I would say any time possible I will fly EVA"
Pros: "Still got to my destination on time"
Cons: "Left an hour late"
Pros: "Customer service"
Cons: "Leg room"
Pros: "Excellent staff, excellent food, good entertainment options, and I particularly like that the hand soaps in the bathroom are bergamot-scented :)"
Pros: "The flight was good"
Cons: "Airline did not let me choose seat. I'd like to be able to select seats next time"
Pros: "Always on time. Outstanding service and food. Comfortable. Clean. Best prices. Best schedule. Another reason why American carriers are among the worst in the world. I avoid them at every opportunity."
Cons: "Bring some salt and pepper, or only go with the Korean menu. Western fare was exceptionally bland"
Cons: "A normal flight with good service but at a really good price. I fly 15 or more times a year and would definitely do this one again."
Pros: "Asiana crew was very cooperative and helping. The were fast and always bringing water and juice to passengers in 9.5 hrs flight. they were thorough in takeoff and landing preparedness."
Pros: "The crew was attentive and kind. The food inflight is pretty good for airline food! We were able to check two pieces of checked baggage per passenger, no problem (to/from USA)."
Cons: "Boarding from SEA is organized with designated lanes for various rows, but boarding elsewhere, there was no protocol for when to line up."
Cons: "Rude flight attendant. Disgusting!"
Pros: "Crew was nice, made sure they knew I was a vegetarian, gave me a snack that I missed when asleep."
Cons: "Seats on the Dreamliner are very hard."
Cons: "It was cancelled. There was no proactive communication from Kayak or Asiana about the situation. We had to cancel and rebook ourselves."
Pros: "The food service, how nice the aircrew is."
Cons: "No vegetarian food I’d you didn’t pre-order 24 hours in advance. I couldn’t check in online so preorder not an option. Boarding started late on both flights"
Pros: "Friendly staff."
Cons: "Dirty tray table. Poor audio quality. Tight legroom. Overly warm cabin."
Pros: "Their customer service and food"
Cons: "Very limited selection that repeats over both segments"
Pros: "We were able to check in and board the plane on time. Im fully satisfied."
Cons: "The food isnt good."
Cons: "No enough fruit to eat."
Pros: "Loved the service and comfort, food was exceptional for an airline."
Cons: "Suggest a better selection of movies and tv shows."
Pros: "I do like the Asiana airlines, they do arrive and depart as planned and they have a decent selection of food good service from the flight attendants. Pretty much, overall good experience in the plane"
Cons: "I personally can't say I didn't like anything in the Asiana airlines. overall it's been a great experience"
Pros: "Nice and very good excellent"
Pros: "2 free checked bags."
Cons: "Old, uncomfortable seats. No in-seat power. Weak entertainment options on tiny screens. 3-4-3 configuration means no seat is a good seat. No legroom. I hated my experience on thus airline and will work to avoid on future trips to Asia. Paid $200 for two bulkhead (NOT exit row seats) and flight attendants hassled me about where I kept my carry-on tote bag. Avoid, avoid, avoid."
Pros: "comfortable and simple, friendly staff and no hassles"
Cons: "options on food and drinks limited movies to select limited options and nothing exciting for my taste"
Pros: "Flight attendants were pleasant. Plane looked clean and in good condition. Seat comfort was okay."
Cons: "Sat on the plane for over 1 hour waiting for connecting flight."
Cons: "The food was worst food we had in any flight. I highly suggest try giving to humans first before offering to someone on 11 hrs flights. Its almost like prepared for animals."
Cons: "Smalll old fuzzy tv with no options"
Cons: "Disorganized boarding. Seats need new foam."
Pros: "The service, foods"
Cons: "The servers were very nice. They were always willing to help with all passion. The foods on board were decent. I love it how they had Korean traditional foods and American foods for the choice! I had 2 free bags checked with 22kg for each which satisfied me. Also I brought 2 small carry on bags. The only thing is the English of some servers were not really good. Sometimes they didn't understand what customers said. But I think it is just fine"
Pros: "Entertainment was okay"
Cons: "On both flights my party of 2 was split, despite an early check-in. We were lucky enough to swap seats because ANOTHER family was also split between us on the first flight. On the second, 3 parties were all split in the 3 rows in front of us, so we had to shuffle 4 different people before take off before the majority of the people were sat together. On 10 hour flights, generally I feel parties shouldn't be split unless they're checking in later than we did."
Cons: "It was very hot in the cabin. We were told that it was airline policy to keep the cabin that temperature. There is no way to adjust the temperature yourself. Also the chicken entrees should be avoided. If given the option chose the Korean meal."
Pros: "Very good service."
Cons: "The flight attendants took WAY too long to gather the food trays after the passengers had eaten. They should make many more trips throughout the journey serving water and juices."
Pros: "the seats were spacious considering it was economy."
Cons: "the kid next to me was awful, the crew was rude if you didn't speak korean, overall unpleasant experience."
Pros: "Entertainment and courteous crew"
Cons: "Food was OK not the best. Seats were very uncomfortable."
Pros: "We noticed we were seated together just before and they accommodated us at check-in and got us seats together. The food was good. They gave us nice little amenities (ear plugs, slippers, eye cover) and the food was good."
Pros: "Really nice staff; somewhat hard to understand their English."
Cons: "Seats were not real comfortable. Korean food selections were good but the American selections, not so good."
Pros: "They got the special meals right & most flight attendants were efficient."
Cons: "Poor service! Why is Korean ground crew always in such a rush & so pushy? Much of their English lacks basic manner in civility."
Pros: "Service was great, English could be better"
Cons: "Video system outdated, not intuitive and failed to allow several movies to play."
Cons: "Due to problems loading luggage, and not really knowing what to do, my flight was delayed over three hours, made me miss my layover by fifteen minutes and get stuck in Korea, they provided me with another ticket, but since they didn't have another direct flight, they put me on another layover. My next flight with Asiana to the US from Korea encountered another problem and I was further delayed another two hours, with another two hour layover in LA. The cabin crew was friendly, but not very useful. They provided food, but no help. This is the worst Star Alliance airline I have ever flown. I will not be a returning customer."
Pros: "The leg room is very spacious and the staff are very friendly."
Pros: "The headphone jack was in the seat in front, not in the armrest; slippers were passed out"
Cons: "The plane got hot half-way through the flight."
Pros: "The crew was fantastic as always."
Cons: "It seemed like the air conditioning wasn't working so the flight was really warm and uncomfortable. I was trying to fan myself with the emergency exit handout. Also, the tv screens were really small, old, and didn't have a very good selection of movies."
Pros: "I ever eat like that delicious food in Air. Also bread and other small desert's was good. Just want to say Thank's"
Pros: "Everything nice service"
Pros: "The staff are nice and friendly and courteous. Food is pretty good too."
Pros: "The staff was kind and courteous. The meals were delicious. I appreciated the slippers, pillow and blanket. Boarding was very efficient. My trip was very comfortable, especially the leg room. I enjoyed the entertainment, especially the accupressure demonstrations."
Cons: "I can't think of anything I disliked."
Pros: "The food was good the staff pleasant and professional, for an airplane seemed to be clean. Everyone has their own personal entertainment screens. Food was pretty decent, better than I have ever had on a domestic US flight. Staff always seemed to appear happy and satisfied with their job/work; service with a smile."
Cons: "I found that unlike my SEA to Seoul flight, the staff on this 9 hour flight only brought drinks around during meal time; or you had to specifically call a staff member to get a drink. I really appreciated the first flight staff that took care to bring drinks around more often without needing to call on them. They seem very stingy with carry on items. Other than that, it was a very pleasant experience."
Pros: "Flight is on time. Crew were great and love that they offer free tour when you have long lay over."
Pros: "Staff was friendly"
Cons: "The meal selection and seats are not comfortable. It would be nice to have wifi and phone chargers on all flights"
Pros: "Excellent customer service"
Cons: "Asiana Airline allowed a drunken passenger sit next to me. Everyone can smell and knew that he is drunken. The 1st thing he did after sitting was drinking alcohol from his pocket. Yes, one of the staff came to him and got the drink from him. But, he talked me for about 4hours nonstop and made me uncomfortable at all. Other passengers around me saw him because he talked too loud. I expected that they would offer me another sit and left him alone. During 10 hrs flight, I had 2 Tylenol capsules because of the smell of the alcohol from him. It was REALLY hard time for me to sit next to him during 10 hrs. DO NOT ALLOW A DRUNKEN PERSON TO GET ON A PLAIN FOR OTHERS."
Pros: "Enough space for feet, kind crew members, good food, free alcoholic beverages."
Cons: "Air system got very cold over several hours during the flight. Experienced by myself and my traveling partner. There was also a huge gap of several hours when it seemed no staff came by for drinks, but there might be a chance that I just missed it. Also the display screen kept coming on, alone by just accidentally striking the switches on the armrest when moving. Not the best design, if this keeps happening."
Pros: "flights both ways were on time."
Cons: "Had to pick up our own wheel chair at baggage claim instead of at the gate."
Pros: "Crew, food, boarding"
Cons: "There was no electrical outlet or USB port to charge electronic devices. The entertainment system was not working properly. Some movies were working and other did not work at all."
Pros: "Crew are helpful"
Cons: "PAL flights always delayed"
Pros: "Crew was very nice and helpful"
Cons: "Flight was delayed over an hour. when there was announcement for boarding, they delayed again when everyone was already standing in line. Then they asked us to sit down but there was no seats. it was hot and no aircon. the security process was strict and prisonlike because it was a USA bound flight."
Pros: "The crew was very nice and helpful."
Cons: "Terminal 2 in Manila has very few options for dining and gifts. Plane was late in arriving to Terminal 2; apparently had to offload in Terminal 1, then taxi to Terminal 2, then had to be inspected extensively before we could board. Due to late boarding and ~25 wheelchairs, boarding was disorganized."
Pros: "The crew was very nice, and the movie selection was good."
Cons: "We had to wait for additional passengers after boarding and then again after they came in to take off, so waited an additional 2 hours on the plane (it really adds up on 12+ hour flights). Communication about he delay was mediocre, and the website did not have updated flight info for pickup."
Pros: "Crew are awsome."
Cons: "The boarding time keeps on changing."
Pros: "The disabled services and that the inflight crew pay attention. They're genuinely courteous and kind."
Cons: "Food and the seating upholstery (but that's to be expected in economy class)"
Cons: "My luggage was opened and my items inside were opened too. Chocolates and personal letter"
Pros: "The service is good"
Pros: "The service by the flight attendants was excellent!"
Cons: "The plane seemed very dated, although clean. The worse part was getting an IPad to watch a limited number of shows. The iPad was old and the headphones were cheap and didn’t fit well. After flying 5 business class flights in the last 2 weeks, this was by far the lowest level of entertainment available."
Pros: "early arrival"
Cons: "to many security check in art Airport."
Cons: "There are no rock or metal selections for music on the entertainment system."
Pros: "Individual entertainment at each seat, the more leg space vs the Airbus."
Cons: "Called for assistance and was ignored 3 times. No one ever came to help. Flagged down an attendant and asked for water but never got a glass. Had to get up and go to the kitchen area to find someone to help me."
Pros: "Attendance was excellent"
Cons: "None to complain to"
Pros: "Smooth flight, the fact that I lucked out and didn’t have any seat mate"
Cons: "Baggage claim delays, same gate being used by other flights, USB not working for charging phone"
Pros: "the first time a strong turbulence happened, people were screaming and started praying. The pilot got on the speaker and assured the passengers that the plane is ok and able to handle any turbulence. He spoke in a very calm voice and I think it also calmed most of the passengers. I went back to sleep."
Pros: "Service by the cabin crew was excellent."
Cons: "Seats were not that comfortable. The myPAL app would not connect to their WiFi although the wifi was working. I"
Pros: "Seat 31A"
Pros: "Flight crew services are good"
Pros: "The cabin crew were great and immediately responded when I pressed the FA button on the remote. The flight itself was relatively smooth and on time."
Cons: "The myPAL app again would not connect to the plane’s wifi although I was able to use the free 30-minute internet service. The seats are pretty hard and I used the pillow for more cushion."
Pros: "The shuttle from terminals 3 to 2 could have been more organized. The sign says they leave every half hour, but they were waiting for 2 more passengers to arrive which made the wait almost an hour. Our flight was scheduled to board at 9:15 and they weren’t going to depart the shuttle until 9. We we’re panicked because we still needed to go through customs. They ended up leaving earlier after we talked to the reps for a bit. We made our fight but wow that was stressful."
Cons: "Screen too far from seat in business class."
Cons: "Being cramped for 14 hours, you need to provide seating for people over 6 feet tall"
Pros: "everything was perfect"
Pros: "Nice Economy ammenities-- new and responsive touch screens, small flight comfort items in a pouch, Filipino food options Attentive staff"
Cons: "Boarding in the Philippines was a litte confusing because the surrounding area was noisy and no one could hear who was supposed to board"
Pros: "on time."
Cons: "seat spacing/legroom too small. food sucks."
Pros: "Service was good"
Pros: "The prompt boarding and courteous staff."
Cons: "Flight was delayed. At least this time they sent me a notification via email. On the flight from SFO to Manila, the flight was cancelled and we had to be reaccommodated the next day and I wasn't even notified that that was going to happen."
Cons: "It was several hours delayed, they finally boarded us, then told us they were closing the airport. They kept us on the place for another 2.5 hours while they were trying to figure out what to do. By time they let us off the plane it was 3:30 AM. Took another 2.5 hours to get our baggage back and another 1.5 hours to get the flight refunded. I travel weekly, and this has been the worst airline experience I have had so far."
Pros: "The flight was late. Then, after we boarded d at around 1AM, we were advised that the runways were due to close at 1:30 AM and negotiations were underway to extend runway operations so we could take off. We waited on the plane only to later learn that the flight was cancelled and we had to deplane! After more waiting at the gate in the terminal we were to hotels. We went to bed at around 4:45 AM, only to get a wake up call at 7 AM whilst we were not leaving the hotel until 11:00 AM for a 1:30 PM departure! Horrible! We ended up leaving even later, at around 2:30 PM. Throughout, communication from the company was abysmal. Never again Philippine Airlines for me !"
Cons: "See above."
Pros: "Ok movie selection - gave you iPads, which were somewhat glitchy, but eventually seemed to work. Crew was very accommodating."
Cons: "This airline has been terrible to deal with. Before departing, they cancelled one leg of our trip, then waited a full month to rebook (only after weekly, sometimes more often, calls from us). We actually weren't sure if the flight was actually rebooked until we arrived at the airport and were able to check in. The food on all the flights was terrible. Dealing with customer service on the ground at the Manila airport was also terrible - they just kept saying they had to ask someone else who had to ask someone else, then changed the subject and did the same thing with an unrelated question until we got so fed up we left. It took 40 minutes for a bus to come to transfer us from terminal 1 to 2."
Pros: "Very attentive"
Pros: "The price is quite competitive. That is my only reason to choose Philippine Airline."
Cons: "In the Manila Airport, once you entered into the waiting area, it would be a hassle to go to the washroom, for you have to go through the security check lineup again to go back to the waiting area."
Pros: "Vwry pleasant flight"
Pros: "The food was better."
Cons: "The flight got delay for 1 hour."
Cons: "Flight delayed for about 2 hours"
Pros: "Enjoyed my round trip flight on Philippine Airlines. It was beyond my expectation. Flight crew were very courteous and friendly. I would fly with this airline again"
Cons: "Cluster of passengers waiting to go through boarding the plane at the gate"
Pros: "the seats were comfortable and the staff was very nice"
Cons: "i was business class and had to wait to board for 60 (YES SIXTY) passengers in wheelchairs to board first. And most of those people were ambulating fine before and after. I believe they should have a doctors note. Apparently this is the norm with this airline in Manilla."
Pros: "They fed us like no other , and gave us tooth paste airlines cab learn from the"
Pros: "The crew was very helpful and friendly"
Cons: "Online check in and seating was not available so we had a hard time at the airport check in desk Flight was 1hr delayed"
Pros: "Service and movies"
Pros: "Movie selection"
Cons: "Time to exit plane"
Pros: "I like that a USB port was available to charge my devices."
Cons: "I could not use their myPal app to stream to my iPad. I would had preferred to use the iPad as it has a bigger screen. The app connected to the plane's Wifi but that when opened states it needs to connect to the plane's Wifi which it already is. This problem was also with my iPhone. Boarding was fine but could be more organized. People not in the current boarding group were allowed to board."
Pros: "The movie selection was good which made the 14 hour flight bearable. The flight crew was very polite and helpful."
Pros: "Excellent flight... No complaint"
Cons: "Crew ver attentive but since it's an evening flight, I had perfect sleep"
Cons: "Always delay never been on time"
Pros: "When it ended"
Cons: "Staff was always blowing by me my food was either opened and rough or only got the worst part of the meal . I got ran into numours times the head phone jacks in seats didn't work so couldn't even listen to movie when we told some one they just offered new headphones"
Pros: "Good service."
Cons: "only a delay ."
Pros: "Business class was comfy"
Cons: "Movie choices could be better"
Pros: "Attendants were very attentive."
Cons: "Towards the end of the flight attendants rudely snatched the cord while watching tv. A bit aggressive and not needed."
Pros: "Good flight!"
Pros: "Everything except the man in biusiness who kept getting up and ignoring the flight attendants"
Cons: "Nothing. To complain about"
Cons: "Website doesn't work Customer service unreachable by phone Not able to check large baggage (musical keyboard) without prohibitive fee (1000 usd +)"
Pros: "China Eastern Airline Customer Service Is VERY BAD. Do not fly China EAstern Airline because it offers no customer service"
Cons: "It is my first time to take China Eastern Airline. My son and I had a round trip from New York to Zhengzhou (Connected at Shanghai). I had no problem for outbound trip from New York to Zhengzhou. But for inbound trip from Zhengzhou to New York, we missed the flight due to China Eastern Airline's very bad customer service. At the airport check in, we were told passport ID number did not match the Eastern Airline flight tickets passport ID number. The check in clerk let us to make changes at Eastern Airline counter. The guy from EA just changed my passport id but did not want to change my 7 years old son's ticket id. He was sitting there and did not care about anything. I told him we were going to miss the flight, he gave me a phone number 95530 to let me call EA in Shanghai. I called and EA in Shanghai said I should change at EA counter of the airport. Man, it's a nightmare. The guy updated my ID number on my ticket, but refuse to update my 7 year old son's ID number. So we had to reschedule to next day flight thru the China Eastern Airline USA. They charged $100! We finally got back to New York. They don't care we miss the flights and their customer Service Is VERY BAD"
Cons: "They just gave out my aisle seat to other Chinese person without my consent, and put me into a cramped middle seat in the back. The crew didn't address my complaint nor care for my situation. They just care their own people (Chinese national)."
Pros: "very good"
Pros: "On time; crew curtesy"
Cons: "Wait time to deplane at JFK too long - one hr!"
Pros: "The flight was fine, the aircraft was relatively new."
Cons: "I paid $ for assigned seats, and when I got to the airport, China Eastern told me they couldn't honor the seat assignment. My seat had been given away. Please don't offer assigned seats for $ if you can't honor the transaction."
Cons: "The service on the plane"
Cons: "there wasnt wine & pain relief medicine..."
Pros: "unlimited movies games and entertainment in headrest. food was good and hot portion was hot cold portion was cold. blanket and pillow available upon request. seats were comfertable."
Cons: "seating was close. was given a meal after an hour into flight and next meal was given ten hours later. this is unacceptable."
Pros: "boarding was good staff was nice`"
Cons: "food sucked ' lack of legroom"
Pros: "Flight was extremely reasonably priced and the planes were new. The flights were on time and I felt like the take off and landings went quite smoothly."
Cons: "The boarding process was a free for all - complete with pushing and shoving to get to the ticket checker. The food was abysmal and I got sick from it on the way to and from my destination - I would not recommend that ANYONE eat the food. The attendants were rude and did not have a grasp of English - lots of reaching over, using hand gestures instead of words. People were definitely smoking on the flight - at least three of the four flights I took and I'm not sure how the attendants didn't stop the smokers. These were also flights where there was a lot of uncovered coughing, hacking and uncovered sneezes in addition to unrelenting farting. Neighboring passengers did not practice personal space and constantly leaned over on myself and my friend."
Cons: "Every thing"
Pros: "China Eastern came in several hundred dollars less than the competition for our roundtrip international flights from NYC to Bangkok via Shanghai. Because of this, we were naturally a bit worried. China Eastern did not disappoint. Their check in process and boarding process is a bit lengthy; however, we boarded seamlessly and were able to be as comfortable as possible during our 15 hour flights. 3 meals were served in this time period, and a pillow and blanket and earphones were provided. There was never a long line for the toilets, and there was an ample selection of movies on the entertainment front. Overall, would use China Eastern again for our international travels to Asia."
Cons: "Other patrons were pushy/pissy, but you cannot please everyone. Look at other reviews, for example :)"
Pros: "The price."
Cons: "Delayed boarding, delayed take-off, poor service."
Pros: "For the price of the flight I believe this was an excellent airline to choose. I your on a budget this is great. Cant really complain~ 14-15 hr flight and food was good (you get 2 meals) and the crew was pretty nice. All of the seats have entertainment with many new movie releases to choose from as well as a variety of music and video games."
Pros: "Plane is new, great service. Overall excellent"
Cons: "The airport was diffulvt to menuvuer."
Pros: "Good deal online for businesss class. Great service on board!"
Cons: "It is too warm inside the aircraft."
Pros: "leg room in aisle seat. inexpensive economical flight."
Cons: "delayed 1st flight meant i missed my layover and had to spent 16 hours waiting for the next flight back home. hotel they put us in was dirty and old. staff was unfriendly and brusque. food was very poor. and no coffee or even tea. movie selection subpar."
Cons: "I am a very frequent flyer. This is by far THE WORST company with THE WORST customer service. I'll skip the details of the flight itself. We are getting ready to sue this company in the United States for their outrageous behavior on our way back from Phuket. We bought 3 round trip tickets from New York to Phuket and back with an overlay in Shanghai. On our way back, at 2am, when all offices are closed, the China Eastern team refused to put us on our plane. They notified us that our tickets were canceled without a prior warning (no refund, by the way). They couldn't help us by, let's day, selling us the same tickets again, and they did not offer any other accommodations. The manager refused to share his supervisor's information and concealed his identity by turning over his badge. They only told us to call the hotline number on the reservation. The number did not work. As we didn't have anywhere to go at 2 am, we stood by the registration counter and kept asking how the company was going to help us get back home since we paid a lot of money and did not receive any prior notice or at least a refund. The manager called six security guards and ordered them to get us away from the counter. Because of the China Eastern despicable customer service, we ended up overpaying $3600 for 3 people, missing an important business meeting, and losing wages as a result of a missed day of work."
Pros: "They changed my connecting flight for free! I had originally booked a long layover in Shanghai, and a few days beforehand changed my mind and wanted an earlier connection. They were very accommodating in changing my flight. Was actually shocked at how simple the process was. In addition, all the staff on the flight, a grueling 15-hour trip from Pudong to JFK, were polite and helpful the entire way."
Pros: "i enjoyed the amount of meals and beverages and soft blankets on long flights, offered a great range of games and movies."
Cons: "the aisles were very small even for me and i'm considered petite and i had to shuffle sideways down them. many people and not enough restrooms, decent sized lines of people waiting to use the restrooms seemed a safety hazard."
Pros: "Getting off the plane"
Cons: "Stop people from chain smoking in the bathrooms. The cabin was filled with a dim haze throughout the flight."
Cons: "China Eastern has the WORST customer service I've ever experienced!!"
Cons: "Flight was delayed two hours"
Cons: "My flight was late, they lost my luggage, and I paid for an upgraded seat which I did not get. And I still haven't received a refund for the upgrade.."
Cons: "Boarding was a disaster. Also flight attendants were not the most helpful and polite either and very limited in English language"
Cons: "People who worked at check in area need to learn better serving to guests"
Cons: "Poor entertainment options. A 14-hour flight with limited movie choices and inability to use some electronics is not fun."
Pros: "Some of the crew were nice"
Cons: "There was a smell of someone smoking 3 times during the flight. Several times, I would ask for something (for example salt), a crew member would say...I'll bring it right over...and then disappear, not even coming over to say whether they have it or not. The flight was uncomfortable, mainly due to the toddler sitting next to me who was extremely loud and kicking everyone's seats around her. When asked to move, the flight attendant did look if there were seats available but said everyone's free seats next to them had been occupied because people were asleep, stretched out on them. When asked if there were maybe seats in the business class, the attendant wouldn't even hear of it, claiming that that is not area and thus she won't even check. Lastly, the food on China Eastern airlines always leaves me feeling a bit off. Freshness is just not their forte. But what can I say, their flights ARE cheap, so you get what you pay for. All in all, a mediocre experience, at best."
Pros: "Lie down seats, pillow and blankets very nice"
Cons: "In Business class: Food looked pretty but tasted awful"
Pros: "The crew was great."
Cons: "Terrible sound regarding entertainment, which meant I couldn't watch anything without total frustration."
Cons: "Delayed, very rude to Americans, not accommodating"
Pros: "The price was better than the rest. It was the bigger plane and was quite comfortable. Good range of shows available. They do go around giving water but we brought our own water bottles and got them to fill it up for convenience."
Cons: "Food was terrible (edible but not good). Headphones were not comfortable and only worked one side. Water in the toilet's sink was very slow to drain out."
Cons: "Packed flight, seemed like 2 Chinese tour groups that had never flown before. Open Emergency row seats were not allowed to be used upon request after doors were closed."
Pros: "The plane was new, the movies/videos were good, and the food was OK."
Cons: "Delay, Delay, Delay. Every leg of our trip was delay, and they don't tell you why, or for how long. We had a 4-hour delay at JFK. We almost miss our connecting flight at PVG to ICN. Luckily that one also had a two-hour delay. Coming back, same thing. All other airlines on the board had no problem except China Eastern. Good thing ICN was one of the best airport terminal we have ever been to and able to pass time shopping and eating while we wait. But JFK was boring. Will avoid flying China Eastern again. Not dependable."
Pros: "After reading all the negative reviews on this airline, I was nervous to say the least, but was pleasantly surprised. The in flight entertainment was better than I thought. The food was also pretty good. Loved the fish dishes. Flight attendants are attentive and friendly. There was a 2hr delay on the flight to Shanghai, to compensate a bit, they offered everyone in the waiting area free water and snacks."
Cons: "They tend to have minor delays. Nothing more than what other airlines would experience though."
Pros: "The food and entertainment were good. The NY to Shanghai flight is a new plane with nice seats."
Cons: "I usually do not write reviews but I promised myself I would go out of my way so my experience will help others. I flew round trip to Japan via Shanghai. All four flights were delayed. The delays are not electronically updated, so don't expect to find out until you reach the gate and see a paper sign saying the flight is delayed. Shanghai airport is a nightmare. For some reason you have to go through complete security check for transferring flights, and the security check had a long, stagnant line both times I transferred. There is only one bag xray machine for everyone transferring flights."
Pros: "The plane was clean and relatively comfortable, boarding was quick and easy, and the in-flight entertainment was superb. This flight was on par with other long-haul or international flights as far as comfort, food quality, and cleanliness. This flight felt like a good value compared to other CEA flights."
Cons: "The carrier has problems with reliability and on-time departures. We were delayed over 4 hours, and from what I understand of CEA this is pretty typical."
Pros: "The flight itself was good. There were ample films on the entertainment system, and the flight attendants kept the seating area tidy by picking up small trash. They fed us well. The food was hot and well balanced. The menu items were very Chinese, and I appreciated the authenticity. They did not lose our luggage. Very responsible, reliable and trustworthy."
Cons: "We were not given an opportunity to pre select seats, and got middle settings. Provided by our height, this would have made our experience quite uncomfortable. Fortunately, we were able to find empty window seats to slide in. If the flight was full, this would have been impossible. We called the airline's customer service number numerous times before the scheduled flight, however, always were kept on hold for an available agent for an unreasonable amount of time (at least 20 min each) and never got to talk to anyone. Music kept playing."
Cons: "Sat on the tarmac for over 3 hours prior to departure with almost no updates or information. people were watching movies on tablets with no headphones, making loud noises. cabin smelled like smoke"
Pros: "Nothing to add here"
Cons: "The food was terrible, only then can eat such things. Also, not fresh at all. Then, you can't keep your phone on flight mode during the entire fly. Poor services, list of movies not attractive at all."
Pros: "Food and Movies"
Pros: "Was worried with all d bad reviews I've read. Didn't happened to me at all. I bought a round trip ticket from NYC to Singapore with one stop at shanghai. No issue for me with check in, no luggage lost, staffs are nice. Food is acceptable and I would say even better than United Airline. Large 10" screen with latest new movies. Air ticket price I bought was almost half of what I pay for other major airlines, I would travel with China Eastern again."
Cons: "Feels not much cushioned to sit on for d seat. Otherwise everything else are great."
Cons: "I had to wait at shanghai airport for about 12 hours to make a transfer to New York. I thought I could do it without any problem since most airports provide a free access to wifi. The airport does have an free wifi access, but you need to have a Chinese cell phone to obtain a wifi code. Without the code(provided though your cell phone) there would be no wifi access. I contacted several staffs from China Eastern airline and the airport for this code, and was told it is impossible. Image how I spend my time there for 12 hours. That was really terrible. It would be my last transfer at Shanghai in any of my future trips to China."
Pros: "It was on-time, and the entertainment was great."
Cons: "Arriving to my seat to find the un-socked feet of the passenger in the row behind me on my armrest was not so great, but hey, China! The boarding process was utter insanity, and most of the cabin passengers were overwhelmingly rude. Two meals in a row of their food was hard, but I wouldn't call it inedible."
Airlines flying from Macau have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights