Daily cleaning, installation of cabin HEPA filters
|August||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 14% increase in price.|
Average price round-trip
|$316||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Cons: "DTW to FLL, plane was delayed coming from BOS to DTW 5 hours for BOS weather. The plane arrived & they announced they would turn it around ASAP. They started the boarding process & then stopped it stating that a crew member had timed out. Delayed hour to FIND one. Shortly after delayed overnight."
Cons: "Mechanical difficulty. Late Then missed connecting flight. 4 hours in a hotel. Then back to the airport the next day. Why can’t airline keep planes in good condition?"
Pros: "Good snacks, comfortable flight."
Pros: "Flight left on time and landed on time"
Cons: "The flight attendant did not want to be there."
Pros: "Crew was good. As always not enough leg room if you are taller. Resent having to pay extra for more leg room."
Pros: "The crew was spectacular. My son and daughter-in-law (married the day before) were are the flight as well, and the flight crew went out of their way to welcome them."
Pros: "Flight attendants were very friendly."
Pros: "In rescheduling us they only charged us $54 per person"
Cons: "Reminder came 20 min beforehand and because I didn’t pre check in we missed the flight even though the plane had not even arrived.... terrible experience in Paris and impacted our life in a large way.... not a good experience using kayak"
Pros: "Crew was amazing! Entertainment options were great"
Cons: "Need more than 1 option for breakfast"
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Cons: "My flight was delayed, which would have caused me to miss my connecting flight. The customer service person was not at all helpful, and told me there were no other flights available on any airline until the next day. However, I was able to go online and book another flight immediately...which means that she was either being disingenuous or actively undermining efforts to get me home in a timely fashion. Very disappointing and as a SkyMiles member would have thought there would be some level of common courtesy dealing with a non-weather related delay that drastically impacted my travel plans."
Pros: "Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around."
Cons: "The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight."
Cons: "The landing was somewhat frightening."
Pros: "The Gate Agents were excellent and very helpful with accommodating our family traveling with an infant and a six year old."
Cons: "The flight attendant saw that we were confused about the seat map and did not offer any assistance."
Pros: "Flight attendant was great!"
Cons: "Engine problems-2 hour delay"
Pros: "Staff personalities"
Cons: "Waited extra 20 mins after door closed to-complete loading luggage"
Pros: "Crew was great"
Cons: "No entertainment on flight. No smoking in Minneapolis airport"
Cons: "Flight delay 5+ hours poor Service"
Cons: "The vegan meal was not good"
Cons: "They lost my luggage."
Cons: "Terrible customer service. Took two business days to respond."
Pros: "Good customer service"
Pros: "Super friendly staff and on-time flights. Love the TV, movies, wi-fi and snack goodies!"
Pros: "The plane was less than half full so I got my own row and slept most of the flight. Chargers and tv screens for each seat"
Pros: "Staff was friendly"
Cons: "Plane was tiny"
Pros: "Seats were comfortable on the smaller plane"
Cons: "Whatever hack airline you are contracting with to do shuttle flights is terrible. Both the flight itself and the customer handling. If I ever see the option "operated by endeavor air" I am avoiding at all costs."
Pros: "The food was good. The entertainment choices were plentiful."
Cons: "I missed having a personal vent by the individual lights above the seats."
Pros: "Plane arrived early"
Cons: "They board the front of the plane first, meaning the aisles get clogged up slowing down the process. Also, staff kept insisting pre boarding that more people needed to check their bags because there wasn't enough overhead bin space, but there were plenty of bins not full by take off."
Cons: "Every flight was 100% full. Inadequate overhead space. I felt I was being herded like cattle. It is NOT a pleasurable experience flying with Delta."
Cons: "I liked it all"
Pros: "The boarding agents were especially helpful and friendly to my disabled wife, travelling in a wheelchair."
Cons: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."
Pros: "The meal on Air France (a code share with Delta) was excellent."
Cons: "Very bad seat in the exit row. It was very narrow and hardlly reclined at all. there was no place to put your things because there was no seat in front of it. Legroom was very good."
Pros: "The delta connection flight waited for our flight so we were able to make our cruise :-)"
Cons: "The delay in the beginnning caused a bit of anxiety that we might miss our connecting flight which could've resulted in a missed cruise"
Cons: "Waited on tarmac at Laguardia more than 45 minutes after landing for gate to open up."
Pros: "Everything was smooth from start to finish, and the flight landed 10 min. early! Can't ask for more!"
Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."
Pros: "I liked the croissants they gave us."
Cons: "it was a small, older plane, so it wasn't very comfy and had no entertainment options. it was a short trip though, so not a huge deal. we were also stuck on the runway for a long time before it was our turn to take off, which is never fun."
Cons: "Ended up stuck at Laguardia for 9 hours, tried to get onto earlier flight and wasn't able to because as I arrived as the jet bridge door was closing. The delta crew was pleasant, but I sat at the terminal watching to see how quickly that plane would back out to depart.... it sat there for another 45 mins, while I sat there wishing I was on it. My later/original flight ended up being delayed multiple times (not due to weather) and given no explanation for why."
Pros: "Seamless uneventful flight."
Pros: "Gate crew did a good job, passed out snacks and drinks with delay"
Cons: "Lot's of upset people worrying about connections"
Pros: "The crew were super helpful with my toddler and 5year old as I was traveling by myself. Everyone was very friendly and allowed me to board early as well as helped me when my toddler was crying to distract her. Service was fantastic! The plane was new and I really appreciated having entertainment I didn't have to pay extra for."
Pros: "We were late leaving and missed our very tight connection at JFK. When we went to an agent we found we had been already rebooked on another flight through Detroit arriving 2.5 hours later than original. Our luggage was also rerouted to follow our flights and was there in Phoenix!"
Cons: "45 minutes is too tight a connection in JFK when you have to change terminals even if the flight were on time!"
Pros: "the chick who worked the counter for the preboard flight counter was really REALLY nice"
Cons: "everyone on my flight was ugly"
Cons: "I have MS so I always select an aisle seat because I can't sit still and if I try I end up with a lot of pain. They want us by our seats during the flight. I selected our seating at the time of purchase, checked 24 hours in advance & checked at the front desk before going to our terminal and we still had the seats I selected at all those points. I heard names being called while we waited for our plane, but ours was never called. It wasn't till we boarded that bells started going off & our seating was changed. I spent 8 1/2 hours in pain!"
Cons: "Gate agent was cold rude and incompetent"
Cons: "IFE was not streaming movies, WiFi on but not loading"
Cons: "I missed it. And the lady at the counter was so disrespectful..."
Cons: "A bigger plane."
Cons: "Baggage handler lost my bag, grabbed it off plane cabin, never found"
Cons: "Flight delayed twice and then had to wait on runway for take off"
Cons: "Great flight"
Pros: "The crew was polite and professional"
Cons: "At Miami check in, American had 40-60 automated terminals available for self check, but only had EIGHT open for use. Caused a needless bottleneck and the transition from there to the bag drop was also poorly laid out and did not provide a logical nor efficient route from one to the other. fix it!"
Pros: "The flight crew was pleasant!!"
Cons: "The seats in that plane felt cramped and had less space."
Cons: "Flight currently delayed 3 hours! No help booking another flight or compensation or way of getting back to NYC in time."
Pros: "Crew was great. Seats could be a bit wider"
Pros: "Crew was fantastic!"
Cons: "Go go in flight and in flight video not working for majority of flight."
Pros: "Crew was great. Boarding was easy."
Cons: "Easier option for entertainment."
Pros: "Very good crew."
Cons: "Hate the kiosk check in"
Cons: "American Arline’s gave us a meal voucher and hotel stay. Left be t day. Not happy."
Cons: "Flight delayed, interior of aircraft was deteriorating"
Pros: "I enjoyed the on-air entertainment."
Cons: "My seat was in the back of the airplane, and I was in the middle seat."
Cons: "see above."
Pros: "Arrived on time despite late departure"
Cons: "Bumpy ride in CLT but uncontrollable"
Pros: "On time"
Cons: "No food and no entertainment"
Pros: "WiFi was on the flight. Free with TMobile."
Cons: "Easy and fast flight"
Pros: "We got there"
Pros: "Flight crew very friendly."
Cons: "No entertainment so 1 star rating. Kind passenger switched seats so I could sit with my husband and son. Would have had to sit behind them if not for her. Paying extra for isle seats was a surprise."
Cons: "Wish they had told me there was a shuttle to other side of airport. Had not been to this airport in many years."
Pros: "staff fine On time"
Cons: "Review misleading - I didn’t use entertainment and this flight does not have food"
Pros: "We arrived on time."
Cons: "These planes feel like they are made of Legos. They are absurdly tiny and uncomfortable (and I am a small woman). Hot and stinky when boarding and no room for you or your carry on luggage. The days of glamorous air travel seem very far away."
Pros: "They were so helpful as we checked in and checked our bags! :)"
Pros: "It was quick and easy."
Pros: "The people where great. But this does not make up for what happened."
Cons: "1. Undisclosed LAX bus ride time limit to get to gate. BS 2. Undisclosed LAX bus ride to gate. BS 3. Alaska Airlines never explained at ticket purchase that it was at American Airline Terminal. Caused a 8 min walk to AA terminal from Alaska terminal. BS 4. None of this was explained at ticket purchase. Not happy. Probably will never try to fly Alaska Airlines again."
Pros: "Other passengers were friendly?"
Cons: "I was traveling alone with my tired, cranky 13 month old. I get that it's no fun for anyone, including me, to have a tired toddler on the flight! But from the moment we boarded the flight attendant was unfriendly and unhelpful. I asked for help putting a heavy bag in the overhead compartment. She half-heartedly tried and then told me it "didn't fit". By simply turning it on its side, I was able to easily make it fit, but it was uncomfortable for me to have to do so while also holding my baby! The flight attendant then commented that I couldn't have the child in a carrier during the flight (something I am well aware of!). She also neglected to offer us a snack later on. Overall, she was rude and inconsiderate and made a difficult trip more unpleasant."
Pros: "The PWM airport, ALMOST makes air travel tolerable. Great little airport. Crew was pleasant, Seemed to enjoy their work. That, alone makes a huge difference in an industry that truly doesn't put customer service anywhere NEAR the top of the priority list."
Pros: "Overall it was very comfortable and smooth flight."
Cons: "The airplane was looked new, clean and the seats were very comfortable."
Pros: "The crew was nice and we had no issues during the flight. Seating issue (below) was fixed by agent (although we only were allowed to interact with a human because the self check-in didn't work."
Cons: "During online check-in we were seated separately, but given the option to remedy this for a mere $200. I remember a time not long ago when sitting together was a given, now, like all things, it is a privilege for those with means."
Cons: "Small plane with no leg room"
Pros: "I was happy that my bag arrived on the same flight."
Cons: "Paying for first checked luggage, 30 min. delay leaving PHX, small seats in coach"
Pros: "Easy, early."
Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
Cons: "i decided to purchase a separate direct flight at a different time instead of changing my flight, only to be informed later when i tried to hop on the back end of my original flight, that they had canceled my ticket since i hadnt boarded on the front end of that flight. i had spoken to a customer service rep about my option before purchasing the extra ticket, and she did not mention that this would be an issue. then i had to pay extra to get back on my original flight."
Pros: "Quick and easy"
Pros: "After boarding and a 20 min wait seated we were told we had to leave the plane because of the broken something . It was fixed and we were off about two hours late. Fresno is a beautiful easy airport."
Pros: "American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous."
Cons: "My flight date was changed because of a medical issue with my grandson, and I was outraged by the amount of the change fee."
Pros: "Not applicable"
Pros: "I used points to bump up this flight to first class and was very grateful for the delicious food and extra room. We received good service from attendants who checked on us often to bring extra drinks and answer questions. I see now that it's worth the extra money/points to fly first class. Thank you for making it a great experience!"
Cons: "I felt the flight attendant who first served me was a little brash. We were seated for what seemed like extra time before takeoff so I ordered a mimosa when asked if I wanted a drink. She seemed reluctant to give it to me so I wish she had explained that there wasn't much time or explained any hesitations that she was maybe trying to hide from her expressions. I was only 1/3rd finished with the drink when she practically grabbed it from my hands and said she had to take it away. A warning would have been nice, I could have finished it faster. Then during the flight when I ordered another one so I could actually enjoy it, she still seemed hesitant/judgmental and finally said "that will be the last champagne the plane has." It was an awkward experience that I didn't appreciate. However, this same attendant seemed more friendly throughout the flight and was kind and helpful."
Cons: "I never even made the flight because they kept jerking us around"
Cons: "Uncomfortable; charged $50 for checking bags only to see them checked for others for free at the gate. Seat selection on our three flights that day were ignored on 2 of tge floghts."
Cons: "Connecting flight between LAX-PHX and PHX-STL cut it pretty close. I had to run across the airport at PHX which is a little hard considering how big the airport is."
Cons: "I had a horrible experience with my flight back home. It was delayed several times, then canceled. I got another American Airline flight which was also delayed over and over, then finally canceled and I was stuck in the airport for the night. I was given a voucher for a Hotel. The Miami shuttle took me to a dark street at 4am and told me to get out, this is your stop. I told him I was not going to get out it was dangerous and there was no hotel in sight. I had him take me back to the airport where I spent the next 10 hours watching my flight get delayed all over again. It was ridiculous. It ruined my whole trip. I will not be flying with American Airlines in the future."
Pros: "Seat were comfortable Crew were awesome"
Cons: "Could have cell phone charging at all seats Would have been nice to have a second cup of coffee"
Cons: "Flight got cancelled again and again then call customer service but he doesn’t know anything about information. Totally ruined my day"
Pros: "An early departure!"
Pros: "Short fly nothing fancy made it safe and in time."
Pros: "Nothing was good about this airline with the exception of the baggage crew that finally helped me in Washington Ronald Regan Airport"
Cons: "My flight out of Portland was canceled and it took hours to rebook. I had to fly American Airline to Washington DCA where I roamed the airport at 9pm looking for someone from United. The crew in Portland ME told me the gate person would have a hotel for me.... The baggage crew had to help me."
Cons: "I only made it as far as Chicago, and my bag was fairly comprehensively lost as I did so"
Pros: "The captain was diligent to keep us informed of the flight progress."
Cons: "Another major airline’s equipment failure delaying our pushback! In spite of that, our crew delivered us to FAT on time!"
Pros: "Very helpful with my mother and the wheelchair."
Cons: "Plane unloaded on tarmac. If weather would have bad the experience would have been very uncomfortable."
Pros: "Everything was fine."
Cons: "Person at ticket counter was rude did not want to wait in us when we was 1st in line. Did not greet and say good morning"
Pros: "AT THE TERMINAL IN PORTLAND THE ATTENDANTS WERE SUPER HELPFUL AS I WAS CONFUSED ABOUT GETTING MY TICKETS."
Cons: "JUST BEFORE BOARDING THOSE OF US PASSENGERS NOT ALREADY BOARDED WERE TOLD WE COULD NOT BRING OUR CARRY ONS WITH US AS THERE WAS NOT ENOUGH SPACE TO STOW THEM OVERHEAD. SO WE WERE TOLD TO SEND THEM DIRECTLY TO OUR FINAL DESTINATION. WHEN I BOARDED THE PLANE I COUNTED 7 OVERHEAD STORAGE BINS ON THE OPPOSITE SIDE TO MY AISLE WHERE I WAS SEATED WERE NOT FILLED AND THERE WERE SEVERAL SUCH BINS ON MY SIDE OF THE AISLE (I DID NOT HAVE TIME TO COUNT THEM BEFORE I SAT DOWN). I ASKED AN ATTENDANT WHY THIS WAS SO GIVEN WE WERE TOLD THE BINS WERE FILLED JUST AS WE BOARDING FROM THE DEPARTURE AREA. SHE WAS POLITE AND SAID SHE WASN'T SURE ABOUT WHO MADE THE ANNOUNCEMENT IN THE TERMINAL BUT THAT IN ANY EVENT MY CARRY ON WOULD ARRIVE SAFE AND SOUND IN VANCOUVER - IT DID BUT WITH MY BOOK FOOD SNACK WHICH i HAD INTENDED TO USE WHILE ON MY WAY TO CHI. AND VAN."
Pros: "First time first class flyer. It was great!"
Cons: "Being separated from my wife in seating when we booked before others that we talked to!"
Pros: "The flight attendants. Especially Meagan and Heather. Amber was a,sweetheart too. I had the same attendants 3 out of 4 of my flights that weekend. So cool. When they realized it was me again they spoiled me rotten. So good I feel like unless I have those 3 as my attendants I won't fly United again"
Cons: "No food options. No free food"
Cons: "Really awful, disorganized and unapologetic."
Pros: "Got through sucurity ar PNR barely in time to make flight."
Cons: "Even though I am a frequent flyer with a Global Access card, I was select for enhanced security check. I paid for the Global Accessmcard especially sofas to avoid this. United said it was a TSA thing while TSA said it was at the prerogative of the airline. Why did this happen? So much for TSA Pre or Global Access."
Pros: "Usual United Corp mentality Overbook flites change your itinary leave you stranded with no connection spend nite in airport"
Cons: "See above"
Pros: "Arrived early"
Cons: "The plane dropped during decent."
Pros: "The flight attendant was very fast at getting our drinks and snacks delivered - especially for a 44 minute flight! She was also very friendly."
Cons: "I could have driven the 1600 miles faster than I did using United Airlines. Zero notifications that could have saved me time sitting in the airports that I traveled to."
Pros: "The flight was ok."
Cons: "It took a long time to hook up to the jetway once we taxied in to EWR. Pilot even commented that he didn't know what the heck she was doing out there."
Pros: "Waited 2 hrs for a plane"
Pros: "Flight did not happen"
Pros: "everything was fine"
Cons: "1/3 of a soda can for a drink? Just give the clients a can for heaven's sake No food on this flight... but we had time for a snack"
Pros: "Not a single thing!"
Cons: "Arrived late"
Cons: "My flight was delayed over 4 hours. Pilots kept us in the plane before take off for an hour. They barely informed us even when we were experiencing turbulence and flight attendants were not very attentive to us during the flight."
Cons: "Kayak did not provide me with confirming email for flight in either direction and I missed my first flight to LA from Portland This is the second time I was not contacted via email from Kayak on flight reservations"
Cons: "Flight was canceled. Waited in the customer service line for 3+ hours just to not be helped. Had to rent a car for more money than I spent on my round trip ticket without reimbursement. United employees give you the run around so they don't have to deal with you anymore and none of them are on the same page. Definately lost a loyal customer after this nightmare of an experience."
Pros: "The crew was nice and the area was clean."
Cons: "I didn't like the fact that before boarding they offered to check peoples bags for free because so many people were trying to take ridiculous sized bags onto the plane. I always pay to check my bag . That process took for ever but we did still arrive on time."
Cons: "it took me three days to get home. the first plane had a mechanical error. the second flight united booked me on was over booked so i didnt get a seat. the third flight they tried to send me on was also over booked. luckily someone volunteered to give up their seat."
Pros: "We stood in line forever to then be told the clerk couldn't ch we ck us in. When we tried the kiosk it didn’t work. Long story short we missed our flight due to their poor organization of the line and crowd."
Cons: "The confusion caused by lack of direction from the staff."
Pros: "Patient flight crew"
Cons: "Waited for CFO for 20 min past departure time and there were 3 CFO onboard in general seating"
Cons: "Seating next to the bathroom is gross"
Pros: "Friendly and polite! Crew."
Cons: "Middle seat. Space too small."
Pros: "Had more leg room and comfortable seats than our flight from esst coast. Food and entertainment are not applicabke due ti short flight duration."
Cons: "Didn't use. Had to reschedule thru phoenix with aal"
Pros: "Couldn't really figure out your Wi-Fi system so I just read a book"
Cons: "It's not really easy to set up your Wi-Fi system through the United app"
Pros: "It use to be, I could put up with the lack of comfort and services because the cost savings made it bearable. But thes days, the basic ticket costs are high and increasing despite ala Carter pricing. The flights are always full and the number of flights are down. Airline profits are at a peak yet very little is flowing back to improve the flying experience."
Cons: "No agent to check in when I arrived at airport. Only at gate. No advance check in or advance seating. Allowed passengers to have more than 2 bags. Flight was late. No help getting to next gate or holding aircraft. Absolutely uncomfortable sitting."
Pros: "Seating was spaced good"
Cons: "Everything was ok"
Pros: "That I got a refund, although that should be a given"
Cons: "Had to purchase new flight day of, as I was told of flight cancellation 5 hours before leaving to the airport. I then had to spend $500 on a new flight, and one of the connections refused to let me on the plane. Stil not home."
Pros: "Pleasant crew"
Pros: "made good time."
Cons: "they lost our luggage on the way back,Didn't make it to Portland. But it was brought to our house at 7:45. I think for 1600.00 for tickets you should provide pretzels. That would be great. Thanks"
Cons: "Canceled flight, booked me an impossible connection, put on stayby when I get the tickets months in advance. Offered no vouchers and made me fly out on a diffrent day. Hs aircraft delays on all flights"
Cons: "Never flying United again. On my way to the airport in Portland I got a text from United that my flight to Newark had been cancelled and there was no way to fly me out of Portland to San Diego that day. My sister had to drive me to Boston so I could catch a flight to San Francisco, which took 6.5 hours because it flew over most of Canada for some reason AND had three babies that cried from start to finish. Oh and because I was a late addition, I had a middle seat. The second I turned my phone on after we landed I had another yet another text from United saying that my connection to San Diego had been delayed three hours and wouldn't take off until 11:15 pm."
Cons: "Tried to get assistance at the United desk where my gate was located at and they could not answer any of my questions and would not assist me or many others who had the same issues."
Cons: "Payed to upgrade seat was not comfortable and person next to me kept moving onto my side. Flight was 2 hours late so I missed my connection and had a terrible time to find a flight home. United staff was not helpful and kept telling me to go somewhere else for help. No food was served only tiny packet of way too spicy pretzels. Sat on the runway for an hour. Flight crew said 15 min and it was much longer. Crew seemed to be really confused."
Pros: "Polite staff"
Pros: "The crew communicated well to the passengers."
Cons: "I didn't get to Chicago until close to midnight, the flight to MSP was cancelled, and I missed my meeting the next morning. I understand you can't control the weather, but that didn't change the outcome for me."
Pros: "Staff excellent"
Cons: "Passengers space is insanely small, staff work under restrictive conditions"
Cons: "Why does the crew giving the announcement have to either hell into the microphone or why does the speakers so loud it was deafing!"
Pros: "Crew good."
Cons: "Comfort & cost on “extras”"
Pros: "Crew was friendly and prompt"
Cons: "Seats are a bit hard and uncomfortable. Flight was delayed 4.5 hours"
Pros: "The crew was great, the prices fantastic and everything whet extremely well. We even arrived in Denver early. The flight crew did a great job of keeping turbulence down despite some conditions that were less than easy to navigate. For a no frills flight, this was fine."
Cons: "I miss the frills although they have them available all at a cost during and before the flight. If you need all the frills I would probably go to a more comfortable venue. If you bring your drink and snack and don't mind not choosing your seat, etc., this will work just fine."
Pros: "Crew was nice. That’s all."
Cons: "Updates on departure. Should be able to see everything in the app. Not have to keep running to the agent."
Cons: "Free water"
Pros: "Nonstop, pricing was great"
Cons: "Free stuff, seats and baggage. Maybe a real tray table instead of the shelf."
Pros: "Great economical way to get there!"
Pros: "Crew was friendly, the plane looked to be newer nice and clean amd flight waa on time"
Cons: "The one "personal" bag policy is insane! I was caught off guard and had to pay for a small carry $50 @ the counter before boarding. If I were aware I could've paid in advance for a lower price and brought a large suit case. Thank God it was a short, 2 hour, flighr because it was not a comfortable seating, it was VERY crammed! AND snack and/or drinks during flight are not complimentary. It was really hard to understanding the crew member giving the emergency instructions over the PA, had a very strong accent."
Pros: "Quick boarding, fun stewardess"
Cons: "Paying $75 to correct my name that was correctly put in by me, but the first and middle names were run together on the reservation."
Pros: "flyers were good natured"
Cons: "Boarding agent was not keep updated ,poor PA volume at A 75 , delay of take off 1/2 hr"
Cons: "delay . delay delay . a 9:30 am flight was delayed until 9 pm. I opted to cancel and get refund. person helping at check in desk left in middle of handling my request and said next person would be along soon to finish. Said I had been refunded but was in Q for receipt. I asked for my luggage and it took numerous trips to desk to ask where it was and finally 2 . 1/2 hour later I got my luggage but no receipt. It was chaos in departure terminal of people trying to rebook or refund"
Cons: "Flight attendants inattentive and forgetful."
Cons: "Flight was late and uncomfortable"
Pros: "AFlight was fast and crew was accomdating."
Cons: "I did not like the fact that I was padded down not once but twice at the age of 69 almost 70. Really did not know I was a threat to the airlines. I'm staying with my daughter at Ft.Bragg."
Pros: "The first"
Cons: "This flight was canceled at the last minute and all passengers were told they needed to find another flight because the airline didn’t have any to rebook them on. Passengers had to pay out of pocket for new flights. Frontier said they would reimburse but I haven’t seen anything yet."
Pros: "The food is awful"
Pros: "Efficient, safe, no frills unless you want to buy them."
Cons: "Getting a boarding pass was a little out of the way."
Pros: "Not applicable."
Cons: "Due to mechanical error, the flight was delayed, we missed our connecting flights, and customer service was rude. With all the added fees, my total flight round trip came out to $502.90, so the options given to me as partial refunds did NOT make sense ($180 if I refunded my entire return flight, which is way less than half my overall cost, or per customer service at my connecting location, “you’d be lucky if you got $80”, which is way less than a quarter of the overall cost). My connection was at Denver and my final destination was Seattle. My options were to fly to Portland, OR and figure out the rest on my own, at my cost. Or book the next flight to Seattle, which was 24 hours later. I got a voucher for up to $150 for hotel, but absolutely no assistance finding and booking a hotel, especially since they were sold out (I was looking for hotels just past midnight) or cost over twice the voucher. Am NOT flying Frontier again and I have shared my experience with friends, family, and co-workers and have strongly advised against this airline."
Cons: "The seats were horrible. Baggage claim was a mess. Never again."
Cons: "The flight was overbooked due to switching to a smaller aircraft. When my family boarded the airplane, we went to find out that the row we were booked into seats (31) did not exist on this plane. The rows went to 30. My parents and aunt who are elderly had to wait standing at the back of the plane until the stewards found us new seats. Before we boarded the airline they announced that they were overbooked and were asking for people to voluntarily give up their seats. When we boarded the plane, there were about 8 stewards in training on the flight. If the airline had oversold seats on this flight, why were those training not held back for the next flight instead of making their customers wait?"
Pros: "Everyone was very nice and funny. Definitely going to use Frontier even if they cost more. The pilot gave us a smooth comfortable ride. The staff all around were absolutely professionals and kind to boot."
Cons: "The fact you wont accept gift debit cards or money. I kept my credit cards home for safety reasons. I could not buy anything. The isle was hard to walk down It was very small."
Pros: "I liked the boarding process after boarding started"
Cons: "I did not like the wait time to board"
Cons: "My flight to return to Philadelphia on Saturday 9/9 was canceled on Thursday with no notification from Frontier. I found out on Friday while trying to do an early check in! My wife and I went to Tampa Airport trying to find any flight out due Hurricane Irma making landfall on Saturday. Frontier was the only airline closed!!!! Every other airline was open trying to get out as many passengers as they could!"
Pros: "The staff were very pleasant"
Cons: "The seats are small and don't recline"
Pros: "Always on time, frontiers gates are always closest to terminal."
Cons: "Comfort of seats but for a short flight it's fine."
Cons: "no drink, just a free cup of water for 5 hrs flight delayed 6 hrs just for one family that needs special medical care seat can not adjust, not comfortable"
Pros: "It was a quick flight."
Cons: "Charged for the food. The prices were not reasonable"
Cons: "Frontier cancelled my flight two hours before I was going to leave for the airport. When I called, the best they could do was offer me a flight leaving the next evening. They told me the flight was cancelled due to "air traffic control reasons." I ended up having to book another flight, leaving at the same time from the same airport on a different airline, at about three times the cost of my original airfare. I will never attempt to fly Frontier again."
Pros: "Nothing . Should be called Last resort not frontier."
Cons: "Not worth it for little $ you might save. They try to screw you on baggage and seating. I arrived to the gate but apparently too late to board. Yet plane was still sitting there. Due to their crappy online service which didn't check me in. When I manually did . Wouldn't print or bring Ticket up on smart phone. There for delayed me at security when boarding pass wouldn't load. Causing me to go to Frontier service desk where it took 30 mins to get my boarding pass with 3 or 4 people in line. Terrible service. Then was a $99 fee for the next flight the next day. I went with United. They took care of everything with excellent care. Never again frontier."
Cons: "I was expecting at least a reclining seat when you travel across the country. Absolutely the worst flight in my life. The last with frontier."
Pros: "They maid up 30min air time to accommodate the delay"
Cons: "The flight was delayed 1hr and 30min, because co-pilot was pulled to another flight! The person next to me was so big that he was pushing on me the whole flight, he should have been made a purchase a extra seat!"
Cons: "The flight was delayed several hours and set me back with my plans and interfered with other reservations that I had"
Pros: "Leaves late; arrives early. Seats dont recline!"
Cons: "Uncomfortable seats."
Pros: "Crew and gate staff were polite and professional"
Cons: "Flight was delayed 6+ hours (!), ultimately ending only when the airline obtained a backup plane. They issued $15 food vouchers, but waited until minutes after 10 pm, when most vendors had closed, meaning it was nearly impossible to exchange the vouchers for actual food. Terrible"
Cons: "Checking in / dropping off bags: pulled many out of line to go ahead because they had obviously shown up late. Long line"
Pros: "Airplane crew were very pleasant."
Cons: "Having to pay to get a seat is a hidden fee. You claim to be cheap. But that quickly adds up the price. Additionally, one of our luggage was stolen and the other was mysteriously placed at the ticket counter instead of on the luggage belt. And the way my complaint was handled for the stolen luggage....I am not pleased."
Cons: "They lost my luggage and weren't even apologetic. Spent half of my trip trying to locate my luggage. Went from Denver to Dallas ....one hour and twenty minute flight and my luggage was lost. Completely ruined my anniversary trip with my boyfriend."
Cons: "I got a first email stating that it was an 1 hr delayed ! Then another 2 emails stating that it s on time ! When i called i got put on hold for 17 min !! Then sure enough the flight was 4 hrs delayed !!!!!"
Cons: "Flight was canceled, frontier has one plane. No ability to work with other airlines."
Cons: "The flight landed and then sat on the runway for about an hour and a half"
Cons: "I had to come into work the morning of my flight, so I was running late to the Nashville Airport. When I tried to print out my ticket from a Frontier kiosk, nothing happened. The attendant present was not working for Frontier and told me I could make my flight if I hurried, then she walked away. Too bad I didn't have my ticket and no one from Frontier was there to assist. Despondent and apathetic from the hellish events from this week, I resigned to paying $450 to book a one way flight on United from Nashville to Denver the same day. If I had booked a United or AA flight from the beginning, they would have assisted me in getting to my flight on time. Their planes have more legroom anyway. I hope my luck is better on the return flight, or I will be out a few more hundred dollars because Frontier doesn't have the resources to have a full-time staff (ostensibly). If you're not a gambler when it comes to whether or not you'll make your destination on time, or at all, then don't use Frontier. I'm not about that life."
Pros: "Honestly- nothing this time"
Cons: "Everything! Uncomfortable, unclean, flight attendants were rude, no food or entertainment so it not sure why that's even a category in there."
Pros: "Best flight so far, cheap, direct flight without going bankrupt."
Cons: "Direct flight"
Pros: "Frontier flight crew were courteous, cheerful, and helpful as well as knowledgeable and alert. I hope your company does its best to maintain that level of professionalism."
Cons: "Please replace the seat cushions. It was most uncomfortable."
Pros: "The crew were very friendly and nice. The plane's temperature was comfortable and I enjoyed the food I purchased. Boarding and unloading took a while, but things were done orderly. Receipt of luggage was much faster in Cincinnati then in Denver."
Cons: "The seats are small with little legroom, especially if you have a personal item under the seat in front of you. I'm not particularly tall, but seating was uncomfortable as I could not move my legs much. I also wished they would do boarding from the back of the plane to the front. I purchased a seat in the back, but was not able to board until the third group, causing me to have to inconvenience the people in my row in order to take my seat."
Pros: "Lori & Joey Hough , Booked way a head of time wasn't ask or told that there is a charge for 1 carry on . Then @ the airport sign said $40.00 for carry on and get to desk & she charged us $45.00 & i saided why are you charging me $5 .00 more than the sign said , oh because it summer. really!!! was most uncomfortable flight ever seat to hard don't go back at all. To hot on plane.charge for ever little thing. and for what we paid it wasn't worth it. cost to much for being so inconvenience. i had sore back my husbands neck was sore. never again and will not recommend this air line . at this point."
Pros: "The plane took off on time, was flying smoothly, and even arrived a bit early."
Cons: "I would have liked a little more leg and aisle room."
Cons: "Fighting spirit for the toilet bowl."
Cons: "Charging to choose a seat. No distinction in check in between "personal item" and "carry on" so you're almost tricked into buying a carry on when it prompts "no, I don't plan to bring anything with me", must print boarding pass unless you use Frontier app but there were no self help Kiosks at the airport"
Airlines flying from Maine to Fresno have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights