Everything was perfect.. efficient, professional , clean, and friendly.. I had a great experience !! Also important great take off and landing..
Cons: "It was a good flight and a good crew"
Pros: "I like the new regional jets. Super good experience overall."
Pros: "Yes very accommodating and friendly!"
Cons: "Nothing it was a great flight!"
Cons: "Limited options of entertainment for a 10.5 hour flight. I was happy that I downloaded a lot of content on my devices before my trip. Everything on the flight had a purchase option but got rather spendy to get headphones, entertainment, additional food & drink."
Pros: "Only one lady on the crew was working so hard and very nice. She was doing everything the other lady who was a bit younger did nothing but walk up and down the isle. If it was up to the younger lady the people who have suffered."
Cons: "Plane is old and noisy, the first class was something from the 90’s I have flow premium economy on other airlines which was better."
Pros: "Seats were good and staff too"
Cons: "The snacks at least for kids"
Pros: "Flight was ok."
Cons: "They took away our seats and then gave us new ones but we were separated. My son is 2 and I was t able to sit with him and my wife."
Pros: "Crew was so accommodating! Excellent service and personality. Smooth easy flight"
Pros: "Alaska service is always great"
Cons: "I waited to leave and to get off the plane"
Cons: "I was in 1st class and they ran out of breakfast options."
Cons: "Crying baby and turbulence. Nothing in anyone’s control."
Pros: "I was so impressed with the genuine kindness and caring of the crew."
Pros: "Employees were pleasant, not overcrowded. Plenty of leg room"
Cons: "We were skipped for snacks and I waited for a drink of anything! No entertainment of any kind!"
Pros: "Very easy great movies friendly service"
Cons: "Flight was to short didint have time to finish watching my movie lol"
Cons: "That there wasn’t anyone to meet us at the gate and we had to wait on the plane."
Pros: "The crew and ground staff were very helpful, informative, patient, and friendly."
Pros: "Very smooth ride, pilots and crew did an excellent job."
Cons: "Plane (Q400) was hot. Felt like I was sweating the entire flight."
Cons: "The fight delayed almost three hours, and I almost missed my flight to Shenzhen!"
Cons: "Entertainment system 40H not operational. This is not the first time. Overall the plane seemed a little run-down and in need of maintenance. Crew had a “couldn’t care less” attitude about passengers, very unusual in TK flights."
Pros: "Crew was helpful and kind. Would fly it again."
Cons: "Plane small and crowded. Food is a little pricey and they need to offer more than just 2 cookies."
Pros: "The crew is kind and I appreciated their service while flying"
Cons: "For my first time flying with them, you would hope that your luggage makes it to your final destination. Since it didn’t, many plans in Hancock had to be rearranged and my ride has to rearrange her schedule. Not to mention, I had to rearrange my schedule again just to pick it up at the airport the next day."
Pros: "I enjoyed what felt like more room, especially since the flight was relatively empty and the lovely crew who seemed to be in very good spirits."
Cons: "I wish that there was food included in the price of the ticket and that there would be screens for viewing on the back of seats like with other companies. I find this to be a nice perk for flights longer than 3 hours."
Pros: "Good seat in exit row."
Cons: "The delays @ SFO never fail to ruin a trip."
Cons: "Our luggage was lost upon our return trip. While helpful, they didn't automatically offer a customer service gesture discount without request. This was mentioned upon disembarking from the jet. However, the claim attendant did not mention it at customer service to my wife. I had to go and mention what was stated by the flight attendant. While waiting again in line, I observed that the customer service person did not mention it to the two families in front of me."
Pros: "When flight was delayed for better than two hours with mechanical problems, they allowed us off the plane, kept us briefed, made up some of the time in the air, provided free drinks and discounts on subsequent flights. If you can't be perfect, they displayed an exemplary response when things went wrong."
Cons: "flight two hours late."
Pros: "Friendly staff with sense of humor. Beverage service even on a very short flight."
Cons: "wished the seats leaned back a bit more, especially on a red eye"
Pros: "They were helpful and polite while boarding and flying. They even give you a complimentary glass of wine or beer on board. All in all my experience was extremely pleasant. They have been much better than my experience last week with united. I would very much recommend Alaska if you have the option."
Pros: "Boarding and expected part of the flight were fine."
Cons: "Because if weather, were were placed into a holding pattern, then rerouted to Ontario, where we were refueled and then flown back to San Diego. Very little information was passed along. The crew began to get short and frustrated with the passengers."
Pros: "Staff was nice."
Cons: "We were awakened at 130am for breakfast!!!!!! Who eats in the middle of their sleep."
Pros: "I liked everything except the fee for checking in a bag."
Cons: "I have no complaints ! I really like this airline"
Pros: "Relaxing environment"
Cons: "Occasional wafts of restroom smell"
Pros: "Great crew and flight; really made the red eye a pleasant experience. Well done, all!"
Pros: "Nice short flight with no turbulence, comfortable temperature made it easy to sleep."
Pros: "How friendly and amazing the staff is"
Cons: "Nothing to complain about"
Pros: "On time, friendly staff, clean aircraft, good boarding process with back rows boarding first."
Pros: "The flight was ok I guess."
Cons: "The TSA people. I am all about the safety but their behavior is rude and unpleasant. They provide a service and people should be treated with respect. If people stop flying then they will have to go back working at McDonald's."
Pros: "I returned on Flight 552 from PDX to SAN. I really want to appreciate the patience and good humour of one of the crew, Becky, who was serving us. I will certainly fly Alaska again."
Pros: "Promptness of departure"
Cons: "Very crowded"
Pros: "People were nice and made good time on the trip"
Cons: "Wifi was terrible, could not even do basic email work on both my flights to and from Portland. Waste of money and very disappointing. Did not have this issue with Jetblue on my last trip. -sm"
Pros: "Crew was great under bad circumstances...they held their heads up."
Cons: "The crew miscounted the passengers on 3 occasions forcing them to come row by row to confirm our last names twice. This delay caused us to almost miss our window to get to Seattle (which was already delayed by almost 2 hours). Luckily we had a 3 1/2 hour layover or we would have missed our only connection. There was also a communication breakdown between our crew and Seattle, almost causing us to deplane...luckily avoided at the last minute when Seattle changed their minds...ugh. NOT A GOOD EXPERIENCE AT ALL."
Pros: "The air staff walking around the plane for good ."
Cons: "The landing in sf was the worst I've ever had it was rough. And then we were on the plan after we landed for way to long and it was way to hot. My over head air thing had neatly no air shooting out of it the whole flight . It was hot the whole flight but cold out side ."
Pros: "Easy flight. No issues."
Cons: "No issues to report."
Pros: "Arrived earlier than expected."
Pros: "Everything went smoothly. Boarding team were very pleasant and crew as well. Flight was smooth and FAST, we arrived 15 minutes ahead of time. (Portland airport was very easy to maneuver through and staff was helpful too!"
The flight staff were polite, seats were comfortable, and we reached our destinations on time. This was my first time traveling first class since the pandemic. The difference in service was dramatic and made me seriously regret having paid three times more for a first class ticket. Specifically No Sky Cap lounge - One of the main reasons I traveled first class was to use the Sky Cap lounge since we were going to have to wait for our flight for several hours at PDX. PDX Sky Cap would not allow us to enter as first class passengers. The receptionist said we needed to have their American Express Card. Further the Las Vegas Sky Cap lounge is permanently closed. Food - Our first flight was early in the morning, so I thought no need to grab breakfast in the airport, I'm traveling first class. The only food we were served or offered between LAS and PDX was Biscoff cookies. Our return trip was the same. Seems the days of being served a hot meal in first class are long gone.
Cons: "More arm space and leg room for cabin"
Pros: "Crew and service was amazing"
Cons: "Paid $28 for internet and it didn’t work"
Pros: "Crew AND passengers were great, polite & calm. Seats are kinda squashy, tight. Food was yummy."
Cons: "Don't think you could make general seats more roomy for average sized people? Luggage bins were squashy too."
Pros: "Good services in anticipating our next leg"
Pros: "Amazing crew and food and entertainment selection!"
Cons: "Honestly nothing it was perfect"
Pros: "Plane was clean & modern"
Cons: "More leg room"
Cons: "Stop charging for checked bags"
Pros: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Cons: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Cons: "Seats hardly recline. Very difficult to sleep in this red eye flight."
Pros: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Cons: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Pros: "Flight attendants thank SkyMiles members by name at some point during the trip, very friendly."
Pros: "Crew was great"
Cons: "Hot in the plane and the landing was uncomfortable"
Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "The entertainment consul for one of our seats kept going out and had to be restarted 4 times. It still didn’t work properly but we gave up trying to get it fixed."
Pros: "great trip and crew"
Pros: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"
Pros: "I was moved to an end Seat, as I was in constant leg pain."
Cons: "I was zitting against my Neighbor as the Seats are so narrow."
Pros: "Flight was quiet and comfortable."
Cons: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
Cons: "I was placed on an earlier flight as soon as I arrived at the Portland airport. The flight was full, there was no room for my bag in the overhead bins. The bag was checked, not to just Seattle but all the way to Venice. Well, surprise, surprise, the bag was lost on the way to Venice. KLM does not allow enough time in Amsterdam for luggage to make a connecting flight."
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "Every Delta employee that we encountered was professional and pleasant"
Pros: "Excellent Service."
Pros: "I like everything!! From now on I'm going to travel with Aeromexico Very comfortable great service friendly."
Cons: "Everything was great!"
Pros: "On time, free beer , good price"
Cons: "No movie, no charging telephone"
Cons: "I will make it my sole purpose to let everyone I know and review this on every site. Kayak messed up our flights so badly and then would not fix them. I spent 4 hours being bounced between airlines and travel sites just to be screwed with for a mistake Kayak made and would not fix. Worst company ever!"
Cons: "Terrible customer service. Took two business days to respond."
Pros: "Got to fly on the a brand new 737-900 and had plenty of room to fit my laptop so I could work. Friendly crew, didn't feel like a farm animal being herded on to a transport to be taken to slaughter like I do on other airlines."
Cons: "In flight WiFi was inoperable for most of the flight making it hard to work."
Cons: "Leg room"
Cons: "Gate attendant was extraordinarily rude"
Pros: "really great service, arrived early, as good as it gets."
Pros: "Staff was friendly"
Cons: "Plane was tiny"
Pros: "none of it"
Cons: "It was Terrible I will never do it again"
Pros: "Better seats"
Cons: "The seats"
Pros: "Every flight was efficiently set for boarding. Flights arrived a little early both times. Great on-board crew!"
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Cons: "Condition of the airplane"
Pros: "in economy class"
Cons: "very hard seats with not enough legroom."
Pros: "Friendliness of the staff"
Cons: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Pros: "fast efficient and directions are pretty clear tons of delicious food available at PDX to bring plane was comfortable and roomy"
Cons: "long lines through security"
Cons: "Seating has gotten WAY too tight. Will not do that again ... discomfort, inability to even stretch a little bit caused painful nerve flare?"
Pros: "I liked the in-flight service and the complimentary snacks and drinks despite the short trip."
Cons: "I did not like that there was not enough room for our 50L Osprey backpacks to be placed under the seats."
Pros: "Crew was wonderful"
Cons: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Pros: "We didnt have food or entertainment because the flight was short."
Cons: "There was nothing that I didn't like."
Cons: "Snacks if possible"
Cons: "Decaf tea"
Pros: "Leg room"
Cons: "Plane was late for takeoff and we arrived 30 minutes after scheduled time. They didn’t announce a delay or apologize."
Pros: "Flight was mostly smooth."
Cons: "Flight crew announcements were too loud and too frequent. Landing at PHL was unusually rough."
Pros: "Being relatively on-time was nice for a change."
Cons: "Seats are tight / uncomfortable. Crew could be better at spotting intoxicated passengers and not continuing to serve them."
Pros: "The crew did a great job."
Cons: "Seating is very uncomfortable."
Pros: "amazing seat and awesome crew couldn't ask for more"
Pros: "Arrived early with great service which is most important when flying."
Cons: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
Pros: "The flight crew was terrific, and the pilot provided good information on the cause of the delay, and expected deoarture and arrival."
Cons: "We were 80 minutes late leaving Portland. Fortunately I did not have a connecting flight and the late arrival was a nuisance and not a problem."
Pros: "Everything was ok."
Cons: "very little service"
Pros: "Seats were comfortable, but stiff"
Cons: "Plane was way too hot inside and no eye masks or earplugs were handed out afaik. There was no beverage service, but this may have been due to turbulence."
Cons: "Seats are really uncomfortable. My lower back hurt by arrival time."
Pros: "Quick boarding"
Cons: "Flight attendant was very brash. Guy next to me smelled like an ashtray which made everything worse."
Cons: "Flights from PDX to BOS cancelled. Rerouted to PHX. All flights out of BOS, DC, Philly cancelled. I missed my Habitat for Humanity trip, not getting any refunds on flights or hotels. Out thousands and no one is helping me."
Pros: "TSA PRE√ went fast and easy."
Cons: "Seats are miserable to try to sleep on an overnighter."
Pros: "We got there"
Cons: "Seats smaller than before."
Pros: "Flight was one time. Flight crew was also polite and attentive."
Cons: "Plane was more cramped than the flight to Portland, even though both planes were 737's."
Cons: "Not BA's fault, but I didn't like the long flight. I liked the pillow and blanket provided."
Pros: "Overall solid flight"
Pros: "Crew was nice."
Cons: "Ran out of sandwiches on PDX to CLT leg. ☹️"
Pros: "Entertainment Captain Food"
Pros: "Nice clean plane prompt w drinks and food great attendants"
Cons: "Nothing. All was excellent"
Pros: "Entertainment and meals"
Cons: "Crew could of been friendlier"
Pros: "Once in the air things went well."
Cons: "We spent more time on the tarmac than in the air. The plane was unusually noisy on landing. There was little room"
Pros: "The movies were great. Staff wonderful, accommodating."
Cons: "I absolutely hated the flight from pdx to Minnesota. Plane felt unsafe, smelly & generally scary."
Pros: "Very efficient crew. Pleasant enough"
Cons: "Bumpy flight, obviously not something that could be helped (tho the pilot came on and said he was hoping to find a smoother altitude, greatly appreciate him trying!)"
Pros: "Overall it was very comfortable and smooth flight."
Cons: "The airplane was looked new, clean and the seats were very comfortable."
Cons: "Holding pattern over Dallas for 45 minutes."
Pros: "The in flight entertainment was perfect, new, and relevant. I also had an empty seat between myself and another passenger so my legs weren't as cramped."
Pros: "Ticket agents at all airports were helpful and very considerate."
Cons: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."
Cons: "Every single bit. Was horrible and the crew was just aweful."
Cons: "Due to mechanical issues our 8am flight kept getting delayed in 30 minute increments until around 9:45 when the front desk attendants told us the necessary part had to be driven from Seattle and wouldn't be available until noon, and that their was no certainty the part would work, and that we should make other arrangements. So we did, but their earliest we could get us into Chicago was 9:30pm (original arrival was 2pm). We booked the arrangements only to find out that our original flight took off at 10:55 and American didn't even attempt to contact us. The cherry on top was that our flight (which was indirect through SFO) got delayed and we're now going to miss our connection in SFO. So currently looking at 10:30pm arrival in Chicago."
Pros: "I was happy that my bag arrived on the same flight."
Cons: "Paying for first checked luggage, 30 min. delay leaving PHX, small seats in coach"
Pros: "Friendly staff ice landong"
Cons: "No leg room & I am only 5'6' & slim."
Cons: "They wouldn't allow me to check my bag at the main gate so I had to go through security and check it at the boarding gate. Souvenirs were confiscated because the bag couldn't be check sooner. Then they tagged my bag with the wrong name and destination. It was 48 hours later before I got my bag."
Pros: "The crew is caring and attentive. AA is upgrading all their planes and the individual monitors so you can watch and/or listen to any entertainment you wants. Plane left on time and arrive early, making transfer less stressful."
Pros: "Entertainment and great beverage options"
Pros: "Comfort, convienience. Great service. Will fly again."
Pros: "The switch up w amaerican air Can't find flight for check in no one is on the phone over night. Finally figured out the prob. Did like amer air And all the shuttling. Chaos"
Pros: "I used points to bump up this flight to first class and was very grateful for the delicious food and extra room. We received good service from attendants who checked on us often to bring extra drinks and answer questions. I see now that it's worth the extra money/points to fly first class. Thank you for making it a great experience!"
Cons: "I felt the flight attendant who first served me was a little brash. We were seated for what seemed like extra time before takeoff so I ordered a mimosa when asked if I wanted a drink. She seemed reluctant to give it to me so I wish she had explained that there wasn't much time or explained any hesitations that she was maybe trying to hide from her expressions. I was only 1/3rd finished with the drink when she practically grabbed it from my hands and said she had to take it away. A warning would have been nice, I could have finished it faster. Then during the flight when I ordered another one so I could actually enjoy it, she still seemed hesitant/judgmental and finally said "that will be the last champagne the plane has." It was an awkward experience that I didn't appreciate. However, this same attendant seemed more friendly throughout the flight and was kind and helpful."
Pros: "Pretty comfortable"
Pros: "From getting called stupid by Linda B in the phl airport bc I used the first class check-in computers vs the regular ones, then she says "what you can't spell"? After I asked for her name, what a horrible overall experience from American airline s. Won't ever fly your airline again. I'll pay more money to avoid your company.."
Cons: "Zero entertainment on flighta out to weSr coast. Plane was very hot during red eye coming back."
Cons: "Numerous delays and disappointments. Two delays before boarding. Another long delay after boarding waiting for paperwork to be completed. Long taxi period. Waited over half hour for baggage claim conveyor to start rolling."
Cons: "Flight was delayed"
Pros: "Worst flight ever! 7 hour delay, 1 hr, 2 hr, 3 hr etc Absolutely awful! Plane broke down and they didn’t have another! Awful Father’s Day!! Never fly United!! And very rude customer service!"
Cons: "Instead of giving a $20 meal voucher they should have given flight vouchers!! We will not fly United again!!"
Pros: "Perfect..!!! Very nice...!!!"
Cons: "I think that is just perfect for a very short flight you can not ask for something else."
Pros: "We arrived nearly on time & without issue."
Cons: "The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight."
Pros: "Great flight - very nice crew and service."
Cons: "A few dirty cups were left behind from the previous flight."
Pros: "Space and time efficiency"
Cons: "Cleaner lavatories, it smelled like urine."
Pros: "Great crew, comfortable plane"
Pros: "The crew was very helpful and kind."
Cons: "The entertainment app did not allow me to watch any of the quality programming and my seat to Chicago was extremely cramped and did not recline."
Pros: "Did not have any food so an N/A option for this category is needed."
Cons: "The exit, economy plus seat I chose was described as limited recline when it fact the chairs do not recline at all. I was so disappointed. Had I known this, I would have chosen a different seat. My neck was hurting by the end of the flight."
Pros: "Professionalism and kindness"
Pros: "Crew was responsive to an engine circuit breaker issue while taxiing and returned to the gate to have it addressed. Took off two hours late, but secure in the knowledge that the problem was not a flight safety issue. Kudos to the crew."
Cons: "The self- entertainment is really an inconvenience especially when the internet doesn’t work. Babies were crying the entire time. comfort wise the headboard is uncomfortable and annoying."
Pros: "Crew board and also on plane were accommodating and very friendly."
Cons: "Three people in row and all over 200lbs it felt like ever time to get seatbelt Or the horrible placed outlets between seats but under seat and you can not look under seat cause no space in front of you to access and can’t help but to rub against person in next too you. So had to apologize and explain what was trying to do before I tried. I try not to fly this airline or other large carries for"
Cons: "Spotty Wi-Fi. Only on an American flight"
Pros: "Short flight"
Cons: "Late departure due to late arrival of the plane from previous destination. Pushed our arrival time after midnight. Rental car agency was closed and had to rent from a different one at a very steep premium. No apologies and no assistance."
Pros: "The on time performance and good friendly crew"
Cons: "The seat where I sat had minimum recline"
Pros: "Everything was fine."
Pros: "Good rate"
Cons: "Didn’t like that I had to check my own bag in and still pay a fee. If your going to charge me then your staff should check my bag. Also I’m not a heavy person i workout so my shoulders are big. Your seats are to small"
Cons: "Old plane, no service, TINY SEATS"
Pros: "the warm baked goods when we landed"
Cons: "not so much leg space"
Pros: "Noisy intrusive spoiled crying screaming kids kicking seats shaking rattles and crew was helpless"
Cons: "My family was made to suffer due to United's inability to get all passengers off the plane in a timely manner. We all suffered for 25 minutes in a hot plane. We got nauseous from the heat . We ad to sleep on the floor of the airport in CO because we could not get a flight for that night. We missed an important Military graduation that is once in a Lifetime Experience. Your lack of customer service is appalling and I hope That I never have to experience that again."
Cons: "Rudeness of flight attendant Departure time changes Gate changes"
Pros: "Overall the flight process was fine."
Cons: "Kayak is not transparent enough about highlighting which flights are low cost flights during purchasing. I thought I was purchasing a regular fare where I could bring a normal carry-on onto the flight, but this was a low cost flight and I had to check my bag. This information was not disclosed until after payment, and I believe this is dishonest on the part of Kayak. Kayak needs to be much more upfront about the details of the flights so that we passengers can select flights according to their needs. I felt deceived by the fare and would have purchased a different flight if I would have known ahead of time."
Pros: "The flight attendant was very fast at getting our drinks and snacks delivered - especially for a 44 minute flight! She was also very friendly."
Pros: "Quick flight and free checked bag."
Cons: "People took a long time getting off the plane in front of us."
Pros: "Crew was nice and the pilot had some sort of Sean Connary accent that made it interesting:)"
Cons: "3 seats instead of 2 on either side"
Pros: "There was a nice selection of entertainment"
Cons: "The plane was not comfortable at all for an International flight. United should invest in bigger planes for flights over 6 hours. I could hardly sleep since the seats were so uncomfortable. Further, I was unable to get up and move around as much as I had on other international flights. There was no room on this plane to walk around and stretch. The food was mediocre. Quantas, Air China and Japan Airlines have much better meals."
Pros: "Waited 2 hrs for a plane"
Cons: "I'm 5'3 and could not even lean forward to rest my head on the table in front of me because there wasn't enough room. I shouldn't have to pay an additional 95 dollars to have what was previously considered a normal seat with normal leg room, especially after loosing 6 hours of my life due to United flight delays during the course of my trip."
Pros: "Freeway traffic made me just miss the checkin time by a hair. I had an important meeting and was hoping there was a chance to still get on (40min before flight) but that wasn't possible."
Cons: "My flight to LAX was delayed by over two hours and I had to call and reschedule. I was rescheduled to an AA flight connecting in Chicago. The flight from Chicago to LAX was delayed by over four hours!"
Pros: "Will never use united."
Pros: "Nice, big plane"
Cons: "The entertainment went out."
Pros: "Nice plane very smooth flight"
Cons: "Plane was late and missed connection to Wichita"
Pros: "Patient flight crew"
Cons: "Waited for CFO for 20 min past departure time and there were 3 CFO onboard in general seating"
Pros: "Had more leg room and comfortable seats than our flight from esst coast. Food and entertainment are not applicabke due ti short flight duration."
Cons: "I was charged $7 for the TV and it should have been $5 as my flight was less than 2 hours and the TV kept going out."
Pros: "Seating was spaced good"
Cons: "Everything was ok"
Pros: "...I got the standby flight....I guess that's cool..."
Cons: "My red eye was delayed35 minutes because of wheel replacement making it impossible for me to make my40 some odd minute layover and I had to burn up hours of my vaca in an airport and reschedule a pick up."
Pros: "The crew was great."
Cons: "The flight was completely terrible, the most turbulent flight I'd ever been on. Turbulence for 4 hours straight. In addition the in flight entertainment did not work at all. Terrible flight."
Pros: "Price was great and flight crew was nice."
Cons: "How rude the women airline attendants are /the extreme lack of leg room"
Cons: "I received somewhat bad service at every point of contact with United. My flight was canceled in Houston, so I forced to stay overnight. I asked the rep at the customer service station if United pays for a hotel room if our flight gets canceled, I was told no. There were several canceled flights, do all the hotels were booked in the area. It was up to me to call every hotel in a 10 mile radius at midnight to find a room. I had to come out of pocket 150 dollars for the room and I missed work the following day due to my canceled flight. I was forced to stay in a hotel room with none of my clean clothes, no toiletries. I was told by a united rep, "we get off at midnight so you won't be able to get your suitcase today". All in all, it was one of the worst flying experiences I have ever had. I would like some one to call or email me."
Pros: "The boarding was ok"
Cons: "The entertainment was terrible you couldn't watch anything but direct tv commercials no wifi or anything they ask you to perches it but aren't we paying enough atleast to have a single movie or tv show but no we get commercials the whole flight"
Cons: "Rows 20 to the back of the plane didn't get a beverage. Slow moving attendant. I was thirsty."
Pros: "Getting there."
Cons: "flight crew could give a sh!t. Had to connect and came in late, made no assistance to get connecting passengers off first. Tv option sucks. Have to pay to watch anything. Couldn't even watch plane progress. Pay for that too. Only thing on is a cooking show. And yes you have to pay for food. Interesting. Food is decent though. That was a plus. All but one of the crew seemed pissed about being there. I know passengers suck. At least the guy that looked like Tim meadows from snl was nice. A 5 hour flight and they plane has no wifi (I get it) but also no charging ports??? Just gives the feeling of being held hostage for 5 hours and the only savior is your Visa. I'd hate to see how parents with kids handle it."
Pros: "The the atensents were very helpful."
Cons: "Room too small for such a long flight"
Cons: "I had round trip from Sacramento to Cancun, the staffs service was poor, there are even no greeting and smiling when I every time checked in. That is really bad experience with united airline"
Economic flight is good even selecting priority seat and boarding for $10 more was worth it. But, the seats were totally worn out with no more padding on the bottom to the degree that we could feel the metal supports. In Mexico city they told us which Banda to pickup our luggage, but everybody realized on their own after 30 mn that they put the luggage on a totally different one on the opposite end. Good thing ours had priority, the luggage came out, but the rest of the people didn't know what was going on.
I paid for two baggage by accident and I just took one checked bag, I did not get a refund, the worst costume service. At check i was just 1 or 2 persons working and a long line.
The ticketing employees are horrible. Had me waiting over an hour with minimum communication.
Everything was seamless. The staff where very nice and bilingual
Had to use because of last minute trip. Avoid at all cost.
El personal es poco o nada amable, los asientos muy incómodos.
Pros: "I got safe and sound"
Cons: "Luggage policy $60 per checked luggage is extremely high, other than that at the México airport this airline do not pro use an international booth, so, make this a 90 minute lune with zero help from airline crew to even guide travelers, bad experience there, luggage damaged when came..... zero response from the airline. So in a nutshell is a very high priced airline with bad service"
Pros: "I like everything about it"
Cons: "It was a little too warm"
Cons: "Have electric outlets, seats too tight, have beverage service"
Pros: "Need remplace the seats and need more space"
Pros: "It was ok."
Cons: "It was ok."
Pros: "My flight was delayed ... one hour and had to run to catch my connecting flight !"
Cons: "On time flights !!!"
Pros: "Like how they offer family boarding with kids."
Cons: "Their flight service crews and counter workers need some customer relations skills."
Pros: "Amazing crew!!!"
Cons: "Seats were hard"
Pros: "Nothing. This is like the 3rd time I fly with this airline and it’s always something."
Cons: "Not having us sitting for 40 minutes because they arrived early and we couldn’t get out. If they get there early it should be something good for everyone but it’s actually the worst."
Pros: "Always on time"
Cons: "More comfortable seats"
Pros: "Timeliness its great to be on time."
Cons: "The seats it’s too cramped, also paying 4 dollars for a water is ridiculous and to top things off children crying the whole flight I rather spend my money on another airline"
Cons: "I didn’t even get a chance to take the flight. I realized my flight was for 12am the day I was supposed to leave within 2 hours of departure. I asked if I could get another flight was told no! I couldn’t even get a credit since I didn’t call within 3 hours of departure. I would not recommend!!!"
Pros: "good crew"
Cons: "seats uncomfortable- no padding!!!"
Pros: "good crew-efficient"
Cons: "uncomfortable seats-nopadding"
Cons: "a lot"
Pros: "Crew was helpful but a bit overwhelmed...seat was marginal...should be replaced (seat cushion had caved in)"
Cons: "better notice of the delays....cleaner plane...don't appreciate boarding right after others deplaned without sufficient time to prepare for next flt"
Pros: "that the staff if they are kind people not like those of the counter in Cancun who were arrogant"
Cons: "in putting capable people to solve situations or problems of arrears"
Pros: "Efficient boarding-very pleasant crew"
Cons: "I was harassed while waiting to board the plane saying I had to check my Carry on because there was no room above in the plane – I told the individual I had some expensive medical device and she stated that it didn’t matter – when I entered the plane I did find more than adequate space to put my bag"
Pros: "The service was amazing. The staff were friendly and quick to answer my concerns."
Cons: "Perhaps very light snacks and free water. Just the basics all other extras passengers can pay for themselves, but a light snack and refreshment is a kind welcoming gesture."
Pros: "The crew was SUPER nice and waited for me even though I was late and helped me get through security check and everything. Super, Amazing crew"
Pros: "The flight was punctual."
Cons: "The crew was to loud and annoying. I got a window seat without a window and was not notified (Seat 30F). If there was mention of no window seat I would have purchased a window seat."
Cons: "You don’t let carry anything in your hands for free, you charge for everything. I don think it’s right. Other than that was excellent..."
Pros: "The crew was friendly and helpful"
Cons: "The seats were very uncomfortable, the boarding was confusing and took a long time."
Pros: "Good no-frills airlines"
Cons: "For this type of airline – nothing"
Cons: "Very bumpy flight"
Pros: "On time"
Cons: "Had to pay extra for a suitcase that was a couple of pounds above the 10 Kgs, and a small tube where I bring my fishing pole (paid as much as a large suitcasewhen it only weighted 1.2 lbs). In the previous flight they also charged us for printing the boarding passes (we we unable to do it online),"
Pros: "Hassle free, luggage was no issue easy check in and boarding. I really wanted enjoyed my trip with volaris."
Cons: "There’s nothing I can really think of it was a great experience."
Pros: "The crew was nice and professionnal"
Cons: "Boarding was late and messy. Seats are narrow. I guess I got what I paid for. The delayed arrival put us into JFK at nearly 3am. No public transportation available"
Pros: "Again, good time and no delays."
Cons: "Sitting in the first row was a bit difficult. Could not sleep, the crew made so much noise. My handbag had to be put in the bin, I asked for it to get my pen to fill a form out for immigration. Because I don't like to stand up while the plane is flying, I put it under my seat. One of the crew made a loud comment that I was hiding it. I did not appreciate that at all."
Cons: "Volaris charged $36 for 1lb over in my carry on luggage."
Pros: "Web check in was super easy, the flight was on time and all the crew was really nice."
Cons: "No complimentary drinks or food, no entertainment on board."
Pros: "That we landed safely"
Cons: "This airline needs to be shut down please, if you’re over 5’4 it’s not for you. Seats are hard and uncomfortable, they are never on time with anything. The bilingual representatives just stare at you when you ask something in English. You’re charged $25 us if you’re 1pound over the 22 lb limit."
Pros: "Transportation without frills"
Cons: "The sre increasing their fees so no longer a low cost airline"
Pros: "Everything but the seats were fine."
Cons: "Seats were terrible! Bumpy, uncomfortable to sit on even for the hour flight."
Pros: "boarding was quick and easy. price was low compared to other airlines."
Cons: "Where do I start? I booked with them because of the low price and I read other reviews where they were compared to Southwest aArline, whom I like. well, they aren't even close! They don't offer any complimentary drinks, no entertainment, and the seats were horribly uncomfortable on all four planes we rode on. The seat pads were worn out and all you could feel was a metal bar across your tailbone. Try to sleep on that for a red eye flight! Impossible. They sat us near the back of the plane and we had the option to move for an extra fee. I chose not to and regretted this decision because the flight attendants posted up and played cards all night, laughing and talking loudly while the passengers tried desperately to sleep! nevermind the fact that you have to pay extra for a regular carry-on sized bag. This airline is such a joke. Next time I fly to Mexico, I'll just pay extra and fly with a known US carrier. Don't waste your pesos, unless you want to be super uncomfortable."
Pros: "everything went well from check-in to the flight crew to getting a taxi."
Pros: "Overall flight journey was good and on time"
Cons: "The ground staff before we could do our boarding did not allow us to get to the counter even when informed that we had done a web check in... But she was insisting us to pay for the checkin fees to collect our boarding passses which was not professional"
Pros: "Everything was ok."
Pros: "Primera y ultima vez que volamos con Volaris. Espantosos asientos tan cerca de cada uno. Parece qur estan transportando animales."
Pros: "Puntuales y eficientes"
Cons: "Pocas cortesías en alimentos y bebidas"