Daily cleaning, installation of cabin HEPA filters on flights from Maine to New Mexico
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Scores according to KAYAK customer reviews
Pros: "It was all good glad the last leg of the trip was pleasant."
Pros: "Crew ok ... not engaging"
Cons: "even though I was in Delta One -- the seats in the reclined position were kind of narrow, arm rests in the way made it difficult to turn over, IF I were trying to sleep. but i loved being in first class -- the only way to go on a long flight :)"
Pros: "I think Delta is upping its game, and I’m pleased to see that. Almonds for snacks, phone info about the state of your checked bags—good stuff."
Cons: "Of course the seat was not “super comfortable,” but whe you pick Economy, you know that."
Pros: "I reached y destination."
Cons: "One flight attendant yelled at me for switching seats, even though I had asked permission to move seats. Another flight attendant clumsily kicked me when leaning over to serve another passenger. After living in Japan, it's pretty rough to see the low bar of American customer service."
Cons: "DTW to FLL, plane was delayed coming from BOS to DTW 5 hours for BOS weather. The plane arrived & they announced they would turn it around ASAP. They started the boarding process & then stopped it stating that a crew member had timed out. Delayed hour to FIND one. Shortly after delayed overnight."
Cons: "5 hours late!!!!!! Delta sucks"
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Pros: "We actually did not fly this route. We bought a car and drove home!"
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Pros: "Flight attendants were very friendly."
Pros: "The crew was amazing and the food was good - the only bummer was that since we were in the second to the last row of the plane we had no choices left for supper."
Pros: "First I don’t comment on these normally, but during our flight we had a medical emergency and the crew handled it with perfection. They kept a very calm atmosphere and handled passenger with great care and professionalism. I could not be more impressed."
Pros: "Early arrival. On time departure. Good selection of movies"
Pros: "The boarding was very quick"
Pros: "Crew were caring and friendly... seemed sincere"
Cons: "My husband and I had reserved seats next to each other but then today they had been rearranged and we couldn’t sit together which was annoying and disappointing especially as this was a treat to just come to Charleston together ... this seems wrong when we have paid for tickets together"
Cons: "delayed flight"
Pros: "The food was good The crew was fantastic, friendly and accommodating Flight was on time"
Cons: "I was near the bathroom.. stank a bit"
Pros: "Friendly crew and on time flight"
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Cons: "Late boarding and take off with no explanation."
Cons: "My flight was delayed, which would have caused me to miss my connecting flight. The customer service person was not at all helpful, and told me there were no other flights available on any airline until the next day. However, I was able to go online and book another flight immediately...which means that she was either being disingenuous or actively undermining efforts to get me home in a timely fashion. Very disappointing and as a SkyMiles member would have thought there would be some level of common courtesy dealing with a non-weather related delay that drastically impacted my travel plans."
Pros: "I love flying Delta. Non stop flights from DTW to MCO and FLL. The crew are so courteous. Love the new uniforms also."
Pros: "Flight crew was awesome"
Pros: "Not much"
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
Pros: "Every single detail was outstanding"
Pros: "Good customer service"
Cons: "Every flight was 100% full. Inadequate overhead space. I felt I was being herded like cattle. It is NOT a pleasurable experience flying with Delta."
Cons: "I liked it all"
Pros: "The boarding agents were especially helpful and friendly to my disabled wife, travelling in a wheelchair."
Cons: "According to the website and documentation a card holder is supposed to get the first bag free when using this card. I did not, so I will be cancelling the card."
Cons: "Late taking off"
Pros: "New Plane - super roomy great selections of movies to watch for free on the TV!"
Pros: "Troy, Karee, and all of the staff on board were amazing! One of the best flights I have ever been on. Hope they are the crew for my flight home."
Pros: "Gate agents kept us very informed and provided snacks."
Cons: "2-hour long delay"
Pros: "Helpful crew, more food than usual, entertainment system and choices."
Cons: "Didn't get meal request even though we did on flight to Europe and despite phone agent working to generate and verifying them before both flights."
Cons: "Waited on tarmac at Laguardia more than 45 minutes after landing for gate to open up."
Pros: "Very friendly and accommodating crew"
Cons: "Uncertainty re connections at JFK provoked some anxiety but the pilot and crew were helpful in allaying that."
Pros: "This doesn't really have to do with Delta Airlines however it does affect my experience. I had a very rude TSA agent speak to me na very degrading tone prior to boarding the plane. This experience affected my travel experience with Delta. I realize this person is not a Delta employee however the rudeness that I experienced affected my travel experience."
Cons: "Seats had no leg room."
Pros: "Free movies/TV is a great amenity. Overhead bins were full by the time I boarded, so I gate-checked my bag. The staff was helpful and accommodating, which made that process quick and easy."
Cons: "Boarding is chaos. There's got to be a more efficient way than zones."
Pros: "Everything was smooth from start to finish, and the flight landed 10 min. early! Can't ask for more!"
Cons: "Travel delays and cancellations on the return to ATL was the big issue."
Cons: "Ended up stuck at Laguardia for 9 hours, tried to get onto earlier flight and wasn't able to because as I arrived as the jet bridge door was closing. The delta crew was pleasant, but I sat at the terminal watching to see how quickly that plane would back out to depart.... it sat there for another 45 mins, while I sat there wishing I was on it. My later/original flight ended up being delayed multiple times (not due to weather) and given no explanation for why."
Pros: "Great short trip with an attentive crew."
Cons: "Seats were a bit uncofortable and small compared to previous flights."
Pros: "Seamless uneventful flight."
Pros: "Gate crew did a good job, passed out snacks and drinks with delay"
Cons: "Lot's of upset people worrying about connections"
Pros: "I like the new equipment on ATL - ABQ in first class, comfortable with good new video. Salmon dinner was quite good as well."
Pros: "Plane wasn’t full and left and arrived early!"
Cons: "Offering some kind of beverage"
Cons: "IFE was not streaming movies, WiFi on but not loading"
Cons: "No beverages were available to even purchase!"
Pros: "Very professional, courteous, and helpful crew. Especially the 2nd flight."
Cons: "Another pre- wrapped snack later on."
Cons: "A bigger plane."
Pros: "It was on time!"
Cons: "Baggage handler lost my bag, grabbed it off plane cabin, never found"
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Cons: "We made thru customs and rescreening and still 18 minutes early. The gate agent literally closed the gate right I front of us. Argued that they closed the flight. AA closed the gate 8 minutes above the minimum 10 minute gate close requirement. We missed our flight and there was no announcement."
Pros: "Nice gate agent was holding the plane for some of us who were running from International connections"
Cons: "Wish the plane was a little cooler while passengers were boarding"
Cons: "Great flight"
Pros: "Old aircraft. No media at the seats. Why are old aircraft still being used?"
Cons: "Basically everything. For the price, the flight on AA across the sea was horrible."
Cons: "Flight currently delayed 3 hours! No help booking another flight or compensation or way of getting back to NYC in time."
Pros: "Crew was great. Seats could be a bit wider"
Pros: "Crew was great. Boarding was easy."
Cons: "Easier option for entertainment."
Pros: "Crew was kind & friendly. They found my wife and I empty seats where we could stretch out. Food was great too. No complaints."
Cons: "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
Cons: "Flight delayed, interior of aircraft was deteriorating"
Pros: "Courteous employee interactions from bag check/gate to arrival!"
Cons: "Everything was truly GREAT"
Pros: "Attentive and friendly crew onboard. Flight capt. kept us abreast of where we stand in the take-off queue. Upon landing, flight crew asked passengers who didn't have connecting flights to remain seated so that others could disembark first."
Cons: "Horrible boarding crew. Two ladies that acted like they just started doing this job yesterday. At one point, they actually yelled at a passenger who was about to board. Even their supervisor admonished them but seemed to be too weak to tell them what to do."
Pros: "Arrived on time despite late departure"
Cons: "Bumpy ride in CLT but uncontrollable"
Pros: "Boarding, comfortable seats, clean"
Cons: "Mediocre service, choice of food was down to one option (and I was on the 2nd row)"
Pros: "Direct flight Chicago to Paris."
Cons: "Uncomfortable seating. Almost 2 hrs delay leaving Chicago forced us to miss train connection in Paris. Bad layover times to get back to the States, almost 9 hrs was the only choice available."
Pros: "WiFi was on the flight. Free with TMobile."
Cons: "Easy and fast flight"
Cons: "Could not get to Santa Fe! Had to fly to Albuquerque & arrange transport to Santa Fe! No luggage til next day!"
Cons: "Delays, not helpful staff, not even a meal for a 5+ hr flight. No headphones available. All of this after American Airlines delayed flights and caused us to miss connecting. A whole night delay with no luggage because not one American Airlines staff could step up and help us. It was easier for them to be lazy and say “I know how you feel”. Never Again American Airlines"
Pros: "Flight crew very friendly."
Cons: "No entertainment so 1 star rating. Kind passenger switched seats so I could sit with my husband and son. Would have had to sit behind them if not for her. Paying extra for isle seats was a surprise."
Cons: "Wish they had told me there was a shuttle to other side of airport. Had not been to this airport in many years."
Pros: "We arrived on time."
Cons: "These planes feel like they are made of Legos. They are absurdly tiny and uncomfortable (and I am a small woman). Hot and stinky when boarding and no room for you or your carry on luggage. The days of glamorous air travel seem very far away."
Pros: "Crew was friendly and helpful. Offered ice after I burned and blistered my finger on the overhead light because it was so hot because it was so old. Pilot got me safely to my destination."
Cons: "-A line of agents asking for passports to even enter the area where American Airlines is located. Crazy security for no reason. -Tiny seats -No legroom for an 8 hour flight -No creature comforts or modern day technology like personal TV's or charging ports. Only 3 Small TV's along the the middle aisle. I remember flying on a plane like this in 1986. Played movies from 2012. Smurfs? Really? -No headphones offered -Burned my finger on the overhead light!!! Still have a blister!"
Pros: "Other passengers were friendly?"
Cons: "I was traveling alone with my tired, cranky 13 month old. I get that it's no fun for anyone, including me, to have a tired toddler on the flight! But from the moment we boarded the flight attendant was unfriendly and unhelpful. I asked for help putting a heavy bag in the overhead compartment. She half-heartedly tried and then told me it "didn't fit". By simply turning it on its side, I was able to easily make it fit, but it was uncomfortable for me to have to do so while also holding my baby! The flight attendant then commented that I couldn't have the child in a carrier during the flight (something I am well aware of!). She also neglected to offer us a snack later on. Overall, she was rude and inconsiderate and made a difficult trip more unpleasant."
Pros: "Manchter to Philadelphia ok Philadelphia to sanfranscisco no good"
Cons: "I want to know we allready pay ticket why they charge eighty two doller more they no give us food nothing please give my money back next time I never bought ticket"
Cons: "The touch screens were less than responsive. They weren't very touch sensitive."
Pros: "Crew were friendly and helpful given the situation."
Cons: "I changed my flight because they said there would be bad weather. I would have gotten there on time if I never changed it."
Pros: "Great crew."
Cons: "1 hour delay turned into a 3 hour delay. We waited at the airport for more than 4 hours and could've used that time to explore Chicago instead of rushing to the airport only to board, de-plane, and then board again. No vegetarian options were given for food."
Pros: "The PWM airport, ALMOST makes air travel tolerable. Great little airport. Crew was pleasant, Seemed to enjoy their work. That, alone makes a huge difference in an industry that truly doesn't put customer service anywhere NEAR the top of the priority list."
Pros: "The flight was late octavius"
Cons: "Small plane with no leg room"
Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
Pros: "good service......"
Cons: "there is not much selection for in-flight food"
Pros: "Almost 20 hours before regular flight time, received numerous texts from airline that flight will be delayed. Some were delays if 4,5 hours then changed to almost 8 hrs then back to 6 hours . Needless to say connection flight is messed up and no way of knowing what that might be until arriving at airport. Then more confusion, too almost an hour to get checked in. With connecting flight of 1.5 hours which is scary for international flight that requires going through custom then recheck luggage and TSA line again. The saving grace is captain speed up place on first leg of international flight so arrived airport 1 hour early, thus allowing enough time to connect."
Cons: "i decided to purchase a separate direct flight at a different time instead of changing my flight, only to be informed later when i tried to hop on the back end of my original flight, that they had canceled my ticket since i hadnt boarded on the front end of that flight. i had spoken to a customer service rep about my option before purchasing the extra ticket, and she did not mention that this would be an issue. then i had to pay extra to get back on my original flight."
Pros: "Quick and easy"
Pros: "personal entertainment systems and charging plugs"
Cons: "only pretzels and no headphones offered for the entertainment systems."
Pros: "American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous."
Cons: "My flight date was changed because of a medical issue with my grandson, and I was outraged by the amount of the change fee."
Pros: "Not applicable"
Cons: "I never even made the flight because they kept jerking us around"
Cons: "Uncomfortable; charged $50 for checking bags only to see them checked for others for free at the gate. Seat selection on our three flights that day were ignored on 2 of tge floghts."
Pros: "the crew was nice"
Cons: "We had to sit on the tarmac and deplane just to get onto another flight where I no longer had any power to charge my devices"
Pros: "Crew was very nice and helpful. Flight on time information forthcoming."
Cons: "More room in seats."
Pros: "Crew was very accommodating in light of the maintenance delay. Especially for those of us with small children."
Cons: "Look, delays suck. We fly about only once a year, and we ALWAYS have a delay. ALWAYS. Air traffic control at Newark will delay a flight for a hangnail."
Pros: "Very friendly crew."
Cons: "This is a small airplane. I would like to see United insist that people check large bags."
Cons: "Legroom, bin space, food"
Pros: "It’s existance. Informative capt."
Cons: "Late almost 3 hours. Sketchy bev service. 50 seat RJ."
Cons: "Flight got cancelled again and again then call customer service but he doesn’t know anything about information. Totally ruined my day"
Cons: "3 hour mechanical delay"
Pros: "An early departure!"
Pros: "Nothing was good about this airline with the exception of the baggage crew that finally helped me in Washington Ronald Regan Airport"
Cons: "My flight out of Portland was canceled and it took hours to rebook. I had to fly American Airline to Washington DCA where I roamed the airport at 9pm looking for someone from United. The crew in Portland ME told me the gate person would have a hotel for me.... The baggage crew had to help me."
Cons: "I only made it as far as Chicago, and my bag was fairly comprehensively lost as I did so"
Cons: "Small plane. Pay to play movies. Dated entertainment options."
Pros: "Customer service was terrific to get us on an earlier flight to Boston. The layover in Denver in our original itinerary (7 hours) to get us to Newark, and then Boston was crazy. THANK YOU UNITED for helping us get a better connection. Good loading and timeliness."
Cons: "Hate the last row: no seat recline, no foot room, last folks to be served, last off the plane. Seems like there could be perks for those in last row??!! How about a bit more foot space or first to be served (except 1st class)? Flight entertainment is sporadic- connectivity is not consistent and therefore I could not see whole movie. Also only connected to my phone, not my laptop, in spite of downloading app. Service was incredibly slow. Took 1.5 hours to get pretzels!"
Cons: "Person at ticket counter was rude did not want to wait in us when we was 1st in line. Did not greet and say good morning"
Pros: "AT THE TERMINAL IN PORTLAND THE ATTENDANTS WERE SUPER HELPFUL AS I WAS CONFUSED ABOUT GETTING MY TICKETS."
Cons: "JUST BEFORE BOARDING THOSE OF US PASSENGERS NOT ALREADY BOARDED WERE TOLD WE COULD NOT BRING OUR CARRY ONS WITH US AS THERE WAS NOT ENOUGH SPACE TO STOW THEM OVERHEAD. SO WE WERE TOLD TO SEND THEM DIRECTLY TO OUR FINAL DESTINATION. WHEN I BOARDED THE PLANE I COUNTED 7 OVERHEAD STORAGE BINS ON THE OPPOSITE SIDE TO MY AISLE WHERE I WAS SEATED WERE NOT FILLED AND THERE WERE SEVERAL SUCH BINS ON MY SIDE OF THE AISLE (I DID NOT HAVE TIME TO COUNT THEM BEFORE I SAT DOWN). I ASKED AN ATTENDANT WHY THIS WAS SO GIVEN WE WERE TOLD THE BINS WERE FILLED JUST AS WE BOARDING FROM THE DEPARTURE AREA. SHE WAS POLITE AND SAID SHE WASN'T SURE ABOUT WHO MADE THE ANNOUNCEMENT IN THE TERMINAL BUT THAT IN ANY EVENT MY CARRY ON WOULD ARRIVE SAFE AND SOUND IN VANCOUVER - IT DID BUT WITH MY BOOK FOOD SNACK WHICH i HAD INTENDED TO USE WHILE ON MY WAY TO CHI. AND VAN."
Pros: "First time first class flyer. It was great!"
Cons: "Being separated from my wife in seating when we booked before others that we talked to!"
Pros: "The flight attendants. Especially Meagan and Heather. Amber was a,sweetheart too. I had the same attendants 3 out of 4 of my flights that weekend. So cool. When they realized it was me again they spoiled me rotten. So good I feel like unless I have those 3 as my attendants I won't fly United again"
Cons: "No food options. No free food"
Cons: "Really awful, disorganized and unapologetic."
Pros: "Got through sucurity ar PNR barely in time to make flight."
Cons: "Even though I am a frequent flyer with a Global Access card, I was select for enhanced security check. I paid for the Global Accessmcard especially sofas to avoid this. United said it was a TSA thing while TSA said it was at the prerogative of the airline. Why did this happen? So much for TSA Pre or Global Access."
Cons: "Flight was delayed 1.5 hours due to a maintenance issue"
Cons: "We had to return to Newark due to problem with the plane. So we prepared for a crash landing, but there was little information as to how long it would take to land. So we circled for about 1 hour, waiting to crash land, Little information from the cockpit, and the steward was not prepared for the scenario. Upon normal landing, there was no information as to the next step. Disappointing."
Pros: "Usual United Corp mentality Overbook flites change your itinary leave you stranded with no connection spend nite in airport"
Cons: "See above"
Pros: "Arrived early"
Cons: "The plane dropped during decent."
Pros: "The flight was ok."
Cons: "It took a long time to hook up to the jetway once we taxied in to EWR. Pilot even commented that he didn't know what the heck she was doing out there."
Pros: "Flight did not happen"
Pros: "The staff was great."
Cons: "Not necessarily their fault, but there was a lot of turbulence and at one point I hit my head pretty hard. Puddle jumpers are never for tall people. I do wish they made them just a bit more comfortable to walk through."
Pros: "I liked when Delta stepped up and had us booked on one of their flights within seconds, after United abandoned us at their own terminal."
Cons: "Flight delayed 3 times due to maintenance, total of 5 hours. After final arrival time came and went with no plane or even announcement, I had to go back through security to front desk to find a rep and remind United that they had forgotten about us. They handed us off to the Delta counter with no apology (except the "new girl" apologized)"
Pros: "Not a single thing!"
Cons: "Arrived late"
Cons: "No air plane was hot, landing took two attempts second seamed difficult and a little scary"
Cons: "United lost my checked in baggage and the customer service was so terrible and no one was helpful nor even cared. United totally ruined my trip."
Cons: "Kayak did not provide me with confirming email for flight in either direction and I missed my first flight to LA from Portland This is the second time I was not contacted via email from Kayak on flight reservations"
Pros: "The crew was nice and the area was clean."
Cons: "I didn't like the fact that before boarding they offered to check peoples bags for free because so many people were trying to take ridiculous sized bags onto the plane. I always pay to check my bag . That process took for ever but we did still arrive on time."
Cons: "it took me three days to get home. the first plane had a mechanical error. the second flight united booked me on was over booked so i didnt get a seat. the third flight they tried to send me on was also over booked. luckily someone volunteered to give up their seat."
Pros: "We stood in line forever to then be told the clerk couldn't ch we ck us in. When we tried the kiosk it didn’t work. Long story short we missed our flight due to their poor organization of the line and crowd."
Cons: "The confusion caused by lack of direction from the staff."
Cons: "Seating next to the bathroom is gross"
Pros: "Friendly and polite! Crew."
Cons: "Middle seat. Space too small."
Pros: "Couldn't really figure out your Wi-Fi system so I just read a book"
Cons: "It's not really easy to set up your Wi-Fi system through the United app"
Pros: "It use to be, I could put up with the lack of comfort and services because the cost savings made it bearable. But thes days, the basic ticket costs are high and increasing despite ala Carter pricing. The flights are always full and the number of flights are down. Airline profits are at a peak yet very little is flowing back to improve the flying experience."
Cons: "No agent to check in when I arrived at airport. Only at gate. No advance check in or advance seating. Allowed passengers to have more than 2 bags. Flight was late. No help getting to next gate or holding aircraft. Absolutely uncomfortable sitting."
Pros: "The plane was super crammed and I could barely even enjoy the ride or move freely."
Cons: "I didn't like the size of the plane and the size of the Seats"
Pros: "That I got a refund, although that should be a given"
Cons: "Had to purchase new flight day of, as I was told of flight cancellation 5 hours before leaving to the airport. I then had to spend $500 on a new flight, and one of the connections refused to let me on the plane. Stil not home."
Pros: "Pleasant crew"
Pros: "made good time."
Cons: "they lost our luggage on the way back,Didn't make it to Portland. But it was brought to our house at 7:45. I think for 1600.00 for tickets you should provide pretzels. That would be great. Thanks"
Cons: "Canceled flight, booked me an impossible connection, put on stayby when I get the tickets months in advance. Offered no vouchers and made me fly out on a diffrent day. Hs aircraft delays on all flights"
Cons: "Never flying United again. On my way to the airport in Portland I got a text from United that my flight to Newark had been cancelled and there was no way to fly me out of Portland to San Diego that day. My sister had to drive me to Boston so I could catch a flight to San Francisco, which took 6.5 hours because it flew over most of Canada for some reason AND had three babies that cried from start to finish. Oh and because I was a late addition, I had a middle seat. The second I turned my phone on after we landed I had another yet another text from United saying that my connection to San Diego had been delayed three hours and wouldn't take off until 11:15 pm."
Cons: "Tried to get assistance at the United desk where my gate was located at and they could not answer any of my questions and would not assist me or many others who had the same issues."
Pros: "The crew on this flight was absolutely amazing. They were helpful, they were very kind, and very pleasant. Probably the best flight crew I've ever had. Despite originally being annoyed that I wasn't allowed to pick/change my seat, I somehow miraculously got an economy plus seat so I had what felt like a first-class amount of space."
Cons: "Again, the flight was delayed. Despite originally being told that we were trying to get out ahead of storms so we wanted to get going quickly, we ended up boarding and then sitting there for probably an hour and a half. The pilot/copilot were great at letting us know what was going on, but the fact that both the first and second leg of my journey were delayed was excrutiately annoying. Having already been traveling for over 8 hours, the last thing I wanted to do was be even later and extend the flight even longer, obviously. The entertainment also was not available due to some problem in the circuit for the entirety of sitting there waiting to taking off and the first 15 minutes of the trip. Again, the attendants did everything they could and were very attentive, it was just frustrating to not really be sure that entertainment was going to be available for the 9 hour flight you just sat down for. Thereafter the entertainment was great. The food was, again, pretty mediocre compared to other transatlantic flights I've taken. The lasagna was not very good tasting at all. The sandwich they brought near the end of the flight was tasty though. Another plus was full sized cans of juice as opposed to a tiny glass. Honestly once this flight got off the ground it was good. However the combination of the delays, plus my terrible previous flight (which was the one directly operated by Lufthansa, the second flight was farmed out to United) just made the whole journey pretty awful, and probably the worst of my life. On my flight from Munich to Cairo, three weeks ago, Lufthansa left my bag in Munich despite the fact that I had an 8 hour layover - which you'd think would be more than enough to put a bag on a plane. They were very quick about delivering my bag once it arrived, but that previous experience with Lufthansa just served to bring down my opinion of the entire airline. Honesty, I had been told by friends that Lufthansa was a pretty good airline, that didn't show at all. There's a pretty big chance I'll never willingly fly Lufthansa again if there's even a remotely comparable option (which there almost always is)."
Cons: "Payed to upgrade seat was not comfortable and person next to me kept moving onto my side. Flight was 2 hours late so I missed my connection and had a terrible time to find a flight home. United staff was not helpful and kept telling me to go somewhere else for help. No food was served only tiny packet of way too spicy pretzels. Sat on the runway for an hour. Flight crew said 15 min and it was much longer. Crew seemed to be really confused."
Cons: "No TV"
Pros: "On time"
Cons: "Snack is spicy"
Pros: "Crew was nice"
Cons: "No WiFi, no food."
Pros: "The crew was great, the prices fantastic and everything whet extremely well. We even arrived in Denver early. The flight crew did a great job of keeping turbulence down despite some conditions that were less than easy to navigate. For a no frills flight, this was fine."
Cons: "I miss the frills although they have them available all at a cost during and before the flight. If you need all the frills I would probably go to a more comfortable venue. If you bring your drink and snack and don't mind not choosing your seat, etc., this will work just fine."
Cons: "Free water"
Cons: "Thanks , perfect , not a thing"
Pros: "Nonstop, pricing was great"
Cons: "Free stuff, seats and baggage. Maybe a real tray table instead of the shelf."
Pros: "Me cobraron por bulto de mano lo que lo encuentro inlógico porque con ese bulto viaje a Philadelphia y al volver me vienen a cobrar $60 no tiene sentido"
Cons: "Como comenté anterior Me cobraron por bulto de mano lo que lo encuentro inlógico porque con ese bulto viaje a Philadelphia y al volver me vienen a cobrar $60 no tiene sentido deben mejorar y no cojer a la gente de boba eso no se hace primera y última vez que viajo por Frontier"
Pros: "Great economical way to get there!"
Cons: "delay . delay delay . a 9:30 am flight was delayed until 9 pm. I opted to cancel and get refund. person helping at check in desk left in middle of handling my request and said next person would be along soon to finish. Said I had been refunded but was in Q for receipt. I asked for my luggage and it took numerous trips to desk to ask where it was and finally 2 . 1/2 hour later I got my luggage but no receipt. It was chaos in departure terminal of people trying to rebook or refund"
Pros: "Boarding was easy and efficient Staff was friendly Space was clean"
Cons: "The plane had a few concerning sounds ."
Cons: "Flight attendants inattentive and forgetful."
Pros: "AFlight was fast and crew was accomdating."
Cons: "I did not like the fact that I was padded down not once but twice at the age of 69 almost 70. Really did not know I was a threat to the airlines. I'm staying with my daughter at Ft.Bragg."
Pros: "The first"
Cons: "This flight was canceled at the last minute and all passengers were told they needed to find another flight because the airline didn’t have any to rebook them on. Passengers had to pay out of pocket for new flights. Frontier said they would reimburse but I haven’t seen anything yet."
Cons: "Frontier airlines delayed and then cancelled and offered no help with re booking so I could make it to my family. I had to purchase a brand new ticket with s better airlines to be able to get home for my mom's cancer treatments."
Cons: "The crew was really annoying and tedious!"
Pros: "Friendly staff and on time. Bags were at the baggage claim area when we got down there."
Cons: "All was fine."
Pros: "They were on time arriving to raleigh"
Cons: "The TSA agent were rude!"
Pros: "Happy and helpful crew even though there were many upset and stressed out travelers."
Cons: "Extremely long lines at check-in at SeaTac, over 1 hour spent in line just to drop off a bag. My flight plus the two before me were delayed."
Pros: "New seats, comfy, legroom, pleasant FAs"
Cons: "Only coke products. Asked for tomato juice - was told it would be $2.50. Nope."
Pros: "The onboard crew was great. Very attentive and personable"
Cons: "I had to wait an hour in line just to check a bag (I was charged $45 to do so) I was charged another $20 just to select a seat with frontier.. our flight was also very delayed, and we received little communication from the airline about it. Seats were uncomfortable and close together, and no amenities are included with your flight. I understand you get what you pay for, but I doubt I’ll be flying frontier anytime soon."
Pros: "Not applicable."
Cons: "Due to mechanical error, the flight was delayed, we missed our connecting flights, and customer service was rude. With all the added fees, my total flight round trip came out to $502.90, so the options given to me as partial refunds did NOT make sense ($180 if I refunded my entire return flight, which is way less than half my overall cost, or per customer service at my connecting location, “you’d be lucky if you got $80”, which is way less than a quarter of the overall cost). My connection was at Denver and my final destination was Seattle. My options were to fly to Portland, OR and figure out the rest on my own, at my cost. Or book the next flight to Seattle, which was 24 hours later. I got a voucher for up to $150 for hotel, but absolutely no assistance finding and booking a hotel, especially since they were sold out (I was looking for hotels just past midnight) or cost over twice the voucher. Am NOT flying Frontier again and I have shared my experience with friends, family, and co-workers and have strongly advised against this airline."
Pros: "The flight was on time (but had to wait for longer than the duration of my flight to get assistance with my missing luggage)"
Cons: "The total process, including over an hour in lines and an hour on the phone included a surprising amount of incompetency and innumerable hidden fees including having to pay for water and more than the cost of my flight to check a bag, which they lost! I’ve never had a bag lost before or ever had the pay for water in flight. Went to the frontier counter multiple times looking for assistance and not a single agent to be found. Absolutely never flying with this horrible airline ever again."
Pros: "On time"
Cons: "Lines at TSA, plane travel is WAY too tight."
Pros: "Short flight, it was very efficient."
Pros: "Great staff, made up delay in the air."
Cons: "Plane was delayed. Turned out we made up time in the air. Seats are not comfortable and need more leg room. Noticed no air sickness bags."
Pros: "Flight was delayed so our seats were moved up"
Cons: "Delayed connecting flight"
Pros: "The crew was friendly but not on the same page."
Cons: "Horrible experience with the planes breaking down."
Pros: "Decent amount of turbulence, shorter flight than expected"
Cons: "No outlets, crew forgot about trading card. I reminded and I received a Frontier credit card application instead."
Pros: "On time departure."
Cons: "Despite buying a ticket, you have to pay again to pick a seat when you check in."
Cons: "Delayed by more than hour"
Pros: "cheap flight. really all there was to it. I got my plane ticket last min so I lucked out. was pissed that I was going to have to pay for a carryon so I check it instead. either way I saved money that way. from now on I would only fly frontier if I was doing a short distance. two hours or less, overnighters or long distance forget it. not worth going to a chiro after."
Cons: "seats dont recline, felt like I was flying in a C-130. then each time I boarded a flight back and to and from my destination. they were late. seats are very tiny was stuck next to larger people. not their fault but it sucked."
Pros: "The Crew, cleanliness of plane and great price."
Cons: "Very late takeoff. Tight seating."
Cons: "Seats, crew, everything.."
Cons: "Flying home from the Denver Airport (frontier's headquarters) was the ABSOLUTE WORST TRAVELING EXPERIENCE EVER. The Frontier Rep at check-in *Martha, female rep at the Denver Terminal* was incredibly rude, demeaning, and insulting to me. Although I had already checked in online before arriving to the airport, already paid for my checked bag and seat reservation ahead of time, she refused to take my checked bag as it was 3 min past the deadline. As I explained, I already checked in and prepaid, she rolled her eyes at me and said that "because you are trying to check in late you crashed my computer", muttered degrading words under her breath (that I could still hear) as we walked to another computer. I asked to be rescheduled for a later flight, or even send my checked bag out on a later flight, or even mail my checked bag via ups or usps; your Frontier rep told me "your bag is not my problem". She then said the only way to get home was "tomorrow or the day after that". I fully understand the 45 minute deadline. I accept that I missed that cut-off by 3 minutes. I do not understand how a paying customer could be treated so horribly, so disrespectfully. I have tried to get my money back for the checked bag fee and the seat reservation fee, since I never even was allowed to get on the flight; however, frontier repeatedly tells me they are unable to do this. I have never been treated this way and I will never fly Frontier again. I will warn any friends, family, or colleagues of my terrible experience and encourage them to NEVER FLY ON FRONTIER EVER."
Cons: "You have to pay for hot tea, coffee when every other airline it's complimentary. Along with paying for carry on bags. Ridiculous!"
Cons: "The male flight attendant was a bit snarky. He seemed to loathe his job, and wasn't very personable."
Pros: "Crew was great."
Cons: "When my husband called to cancel a leg of only his ticket, they cancelled mine, too, so I had a hectic morning of trying to get my flight back and then having to buy an extra one-way ticket. Frustrating and stressful. Also frustrated that everything had a hidden cost - even bringing on a bag."
Pros: "The price"
Cons: "The fact we have to pay for everything including a beverage. If I compare it to other flight might as well pay more for the convenience"
Cons: "it's was delayed and made me miss work. very disappointed."
Pros: "Quick efficient"
Cons: "four hour delay, sat on runway forever, no gate when we arrived"
Pros: "The passengers."
Cons: "How long it took us to land in Chicago and the fact that we were lied to about the situation. My Brother had landed in Chicago, but the captain was informing us that all were in a hold over O'hare."
Cons: "90 minutes late plus 45 minutes waiting on baggage. Worst. Airline. Ever."
Pros: "Budget before adding bags"
Cons: "Bag costs Delay Airport I was stuck at - Chicago Very basic plane Poor info in airport - unnerving"
Cons: "The flight was 2 1/2 hours late – with no explanation."
Cons: "Flight cancelled"
Pros: "Nice seats, clean, pleasant staff."
Cons: "Seats didn't recline."
Pros: "Honestly, I can't think of one thing I really like. The restrooms were clean..."
Cons: "I felt the check in process on the website was misleading. I had to read multiple times for carrying on my bag, and ended up paying $30 because I thought if I didn't pay while checking in on line that I would end up paying $60 at the gate to carry on."
Cons: "Plus they asked for 200$ to replacing the date of my flight back for a 210$ roundtrip ticket. Not emergency friendly"
Pros: "Tbe crew was awesome! Seat didn't decline but it was in an area that they "used" to in the not so distant past so you'll want to upgrade to a stretch seat if that is important to you. There should be a N/A section for food and entertainment."
Cons: "Having to wait on the First Aid Kit to get certified. Delayed take off for over 30 minutes."
Airlines flying from Maine to New Mexico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Maine to New Mexico
Masks required on board, masks provided on flights from Maine to New Mexico
Social distancing seating
Middle seats unavailable to book on flights from Maine to New Mexico
Testing for antibodies, testing for symptoms for flights from Maine to New Mexico
Waiving of change fees. Search flexible flights from Maine to New Mexico