Flight booked as AA operated by Iberia. Neither AA or Iberia could help, after going to AA and Iberia counters, finally referred to Level. Unable to update seating class for more comfort at check in. Wheel chair boarding was awful, took forever to get wheelchair assistance at BCN. Communication needs to be better when selling flights. Why indicate AA operating by Iberia and that’s absolutely not so.
Unfriendly check in staff
My flight was delayed a total of 6-7 times before finally boarding 51/2 hours after the original time of the flight.
The airlines have stepped up their game. Our travels with American Airlines was great. They are trying hard to make it easier on travelers
Pros: "Plane wasn’t full and left and arrived early!"
Cons: "Offering some kind of beverage"
Cons: "IFE was not streaming movies, WiFi on but not loading"
Pros: "The plane was uneventful. The AA crew and employees at DFW were rude, unhelpful, uncaring, and showed extreme disrespect to my disabled Veteran husband."
Cons: "The AA crew and employees at DFW were rude, unhelpful, uncaring, and showed extreme disrespect to my disabled Veteran husband. We will NEVER visit DFW again. We were treated with disrespect and rudeness. My new name for this airline is UNAMERICAN AIRLINES."
Cons: "Baggage handler lost my bag, grabbed it off plane cabin, never found"
Cons: "Seats were VERY SMALL and worse, they were like sitting on a wood bench. Many passengers were grumbling about horrible the seats were. Unacceptable for a 5-1/2 hour flight."
Cons: "Food was what you’d expect on a plane, wine and beer service was nice. No real entertainment unless you could see the screen on the roof. WiFi was kind of expensive. Cabin crew were very nice"
Pros: "The crew was pretty nice. The seats were actually comfortable."
Cons: "I don't know; it's economy in a plane. It is what it is."
Pros: "The crew was fine"
Cons: "The worst international flight I’ve been on in years. No seating room. The movie was shown on tiny screens in the center aisle (which I didn’t think existed anymore) and was barely audible and tuned in and out. The plane also lacked air conditioning. A truly awful experience."
Cons: "Flight currently delayed 3 hours! No help booking another flight or compensation or way of getting back to NYC in time."
Pros: "Crew was great. Seats could be a bit wider"
Pros: "Crew was great. Boarding was easy."
Cons: "Easier option for entertainment."
Cons: "Flight delayed, interior of aircraft was deteriorating"
Pros: "The amount of people on the flight was nice,for everyone was able to spread out on the entire plane."
Cons: "The turbulence during the whole flight was terrible."
Pros: "Actually pushed back from gate on time in Philadelphia. Took about 25 minutes from then til take off. Landed only a few minutes behind schedule. Crew was pleasant. Food was okay."
Cons: "It was a Finnair flight but operated by American Airlines. I booked through Justfly.com and paid extra for what I thought were our seats. Don’t pay Justfly for seating choice as the operating airline can switch your seats. Online checkin was difficult as I tried Finnair first with no luck, then got somewhere with American. Seats were not very comfortable but I guess that’s what you get in economy."
Cons: "There was no inflight entertainment for such a long flight."
Pros: "Arrived on time despite late departure"
Cons: "Bumpy ride in CLT but uncontrollable"
Cons: "The Crew Tried to take us from our seats so they could sleep in our seats. They tried to relocate us to the last row where the seats don't recline.they were very abusive and rude, we have it all on a body Cam and we'll lodge formal charges against American Airlines once we return to the States. Worse Trip EVER."
Pros: "Plane had technical issues & we returned to gate; staff kept us informed, which reduces anxieties & American rescheduled US connector flights before we left Manchester"
Cons: "Avianca cancelled our original flight forcing us to leave a day early. Next they cancelled our return flight forcing us to come home a day early. Finally, when we arrived, they had oversold the flight and were short one seat and almost didn't get on at all. Will NEVER fly Avianca again."
Pros: "WiFi was on the flight. Free with TMobile."
Cons: "Easy and fast flight"
Pros: "Flight crew very friendly."
Cons: "No entertainment so 1 star rating. Kind passenger switched seats so I could sit with my husband and son. Would have had to sit behind them if not for her. Paying extra for isle seats was a surprise."
Cons: "Wish they had told me there was a shuttle to other side of airport. Had not been to this airport in many years."
Pros: "The cabin crew bent over backwards to help."
Pros: "We arrived on time."
Cons: "These planes feel like they are made of Legos. They are absurdly tiny and uncomfortable (and I am a small woman). Hot and stinky when boarding and no room for you or your carry on luggage. The days of glamorous air travel seem very far away."
Pros: "Other passengers were friendly?"
Cons: "I was traveling alone with my tired, cranky 13 month old. I get that it's no fun for anyone, including me, to have a tired toddler on the flight! But from the moment we boarded the flight attendant was unfriendly and unhelpful. I asked for help putting a heavy bag in the overhead compartment. She half-heartedly tried and then told me it "didn't fit". By simply turning it on its side, I was able to easily make it fit, but it was uncomfortable for me to have to do so while also holding my baby! The flight attendant then commented that I couldn't have the child in a carrier during the flight (something I am well aware of!). She also neglected to offer us a snack later on. Overall, she was rude and inconsiderate and made a difficult trip more unpleasant."
Pros: "Friendly crew, nice meal, relaxing flight. Really appreciated the opportunity to get the Dasani Lime sparkling water. Nice, healthy alternative to soda and such. I appreciated that loud PA system announcements weren't being made all night long during the flight. This allowed me to get truly relaxed and enjoy the flight part of the experience. Thank you."
Cons: "I flew economy so I have no complaints. The movies weren't my cup of tea, but I was exhausted and slept anyway, so it didn't matter."
Cons: "Food was the worst of any plane I've ever taken"
Pros: "Nice crew"
Cons: "Old aircraft with issues"
Pros: "The PWM airport, ALMOST makes air travel tolerable. Great little airport. Crew was pleasant, Seemed to enjoy their work. That, alone makes a huge difference in an industry that truly doesn't put customer service anywhere NEAR the top of the priority list."
Pros: "It was not a finnair flight.... I actually flew on American Airlines. The flight was a little bumpy. The captain did a great job of keeping us informed of things going on! The crew were awesome!!!"
Cons: "I didn't like that up until the day before I thought i was flying Finnair and was trying to checkin with finnair onlt to find out it's American Airlines i was flying. Very confusing but I figured it out"
Cons: "Small plane with no leg room"
Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
Cons: "i decided to purchase a separate direct flight at a different time instead of changing my flight, only to be informed later when i tried to hop on the back end of my original flight, that they had canceled my ticket since i hadnt boarded on the front end of that flight. i had spoken to a customer service rep about my option before purchasing the extra ticket, and she did not mention that this would be an issue. then i had to pay extra to get back on my original flight."
Pros: "American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous."
Cons: "My flight date was changed because of a medical issue with my grandson, and I was outraged by the amount of the change fee."
Cons: "I never even made the flight because they kept jerking us around"
Pros: "AA is stepping there game up when it comes to entertainment. Newer planes have power surges, consistent wifi, and screens in the back of each seat loaded with games and movies."
Cons: "My flight was delayed prolonging my trip. Customer service was terrible. And, when I got to my final destination my checked luggage wasn't there. It took them over 24 hours to locate and return my luggage."
Cons: "Uncomfortable; charged $50 for checking bags only to see them checked for others for free at the gate. Seat selection on our three flights that day were ignored on 2 of tge floghts."
Pros: "We boarded quickly and was quiet and smooth."
Cons: "Flight was 45 minutes late."
Cons: "Have kinder staff. Be more customer oriented. Be more like Westjet."
Pros: "The crew was amazing"
Cons: "Wish there had been any kind of entertainment available or if there was it would have been better advertised"
Pros: "Movie options were good. Nothing else."
Pros: "Standard flight"
Cons: "Actually prepare the plane properly for take off"
Pros: "Airplane, entertainment and food was ok"
Cons: "Air canada service is terrible as usual. Service with an attitude. No drinks served!"
Pros: "Convenient quick. No stop overs"
Cons: "could have used more room"
Pros: "There were no hiccups and we arrived to the destination on time"
Cons: "Dirty seats, seemed like they had not been cleaned"
Pros: "Food was hot. Pleasant service"
Cons: "This was a large plane and therefore it took quite a bit of time for people to store their belongings."
Pros: "Seats were rather comfy, food was good for an airplane, staff was great."
Cons: "Having to go through security twice, but that is not the Irline’s fault."
Cons: "My wife was denied boarding the flight because of some confusion with her documentation. This "kid" that was an Air Canada representative took it upon himself to deny her boarding because of what he claims as documentation not good enough to travel through Canada into the United States. My wife, who's green card is pending has travel authorization by USCIS that expires in Oct. 2018 that permits her to travel back and fourth from Peru to the US. She also has a special stamp from USCIS in her Peruvian passport. We tried our best to make this guy understand. He clearly did not understand the rules regarding her situation. He didn't even bother to get a manager. Furthermore, we were treated terribly by the Air Canada staff at the Lima Airport. They could see I was visibly furious. I had to leave my wife there at the airport not knowing for sure if she was ever going to get out of Peru. When I went to check in my bags, they tried to charge me $250 because both my bags were overweight. One of the gate agents tried to coax me into a fight just so they could call security. The whole thing left me shaken. Not only that, I had to make another reservation for my wife on United Airlines which costs me $1700. She had no problem boarding that flight with her documentation. I find that interesting don't you?"
Pros: "It really sad to know on a 5 and a half hour flight they only offer coffee tea or soda ☹☹ . Never knew about the changes in purchasing a meal or snack.."
Cons: "Should have been informed somewhere about the changes in purchasing a meal."
Cons: "I never got on that flight because the flight from Montreal to Toronto was delayed so I would have missed the connection. The flight from Montreal was late. I showed up a the airport three times before I got on a plane. Air Canada asked me to check in online but the system didn't work. Because of the storm, Air Canada couldn't even place me on hold so I had to go to the airport earlier in the day. When I complained about not being able to check in online, they asked gaslighted me and kept repeating that their system was "a great product" and that there was no way it didn't work. One person finally told me that it was because I had a pet in cabin. I could have saved a lot of frustration if someone had told me that. I also think that for a flight that left late and caused me to change plans and leave on a different day with another delayed flight because of the luggage conveyor belt that didn't work - which paralyzed an entire airport - they could have offered us a complimentary meal on the plane."
Pros: "I usually have a smooth experience with Air Canada. Haven't had any problems on board. Unfortunately I had a bad experience with my baggage."
Cons: "The check-in person said my baggage (oversized, and a keyboard) would make it through to my final destination even though I had another flight on a separate reservation. I specifically asked because I wanted to know if I needed to pick it up when I landed after the first leg in Toronto. He said I'd only have to go through customs and my bag will make it all the way home to Vancouver. Well, I felt weird about it and when I got off in Toronto I noticed that my baggage receipt said Toronto on it (not Vancouver). I decided to forego the connections gate because I was unsure. Lucky that I did because lo and behold, my keyboard bag was waiting for me at baggage claim. Had I trusted the check-in guy, I would've possibly lost over $1000 worth of equipment. That's not something that can easily be forgiven."
Pros: "I love the variety of entertainment, it never fails."
Cons: "I didnt like how snacks werent included for my 6 hour flght. Also the amount of waste made with all those plastic cups is astonishingly ridiculous. Switch to a more green solution!!!"
Pros: "Friendly staff. Clean plane."
Pros: "Friendly staff"
Cons: "No food selections available Better movie selections"
Pros: "Nice flight attendants"
Cons: "bad food, no media screens, forced to download app"
Pros: "price, flight wasn't full, water offered through cabin between meals"
Cons: "No menu of food description before meals. Only get choice of beef or chicken"
Pros: "Very personable and welcoming crew on plane"
Cons: "Ground crew a little curt"
Cons: "I got notice at two thirty in the morning while I was sleeping that my flight was cancelled and I was put on an earlier flight, so when I woke up and checked messages my flight was leaving in 90 mins and I needed to get it to make my connection. I almost didn't make it."
Cons: "30 min for baggage claim"
Cons: "Passengers checking luggage are better off waiting in the economy line - it moved much faster than the business class line."
Pros: "Very comfortable and clean aircraft. Friendly crew. Seats at the front of Economy had excellent legroom. Helpful flight announcements from the captain."
Cons: "Air Canada has only one gate at Houston, which appears to be in constant use, at least in the early afternoon. If one flight is delayed in departure, it causes a backup with other flights."
Pros: "Fast and friendly check-in, flight was on time, service on board was good, flight was comfortable."
Cons: "When checking in, the flight attendant randomly checked sizes of carry-on baggage and forced us to pay extra to check a clearly carry on sized bag, which we have used on at least 50 flights previously as a carry on without ever an issue. On the flight, there were countless carry on bags clearly larger than ours which were allowed on the flight. We soon realized there was not enough room for all the carry on baggage and so they randomly chose us to pay extra since baggage would have to be checked anyways. It was unfair, biased, and classless. Shame on you Air Canada."
Cons: "Plane was too small with extra small overhead bin. Entertainment system was also mediocre which keep shutting down and have to again select your movie and forward it :("
Pros: "The crew were terrific, business class splendid, information readily available but not incessant."
Cons: "We left 90 minutes late: 30 minutes because Air Canada arrived in Shanghai late, then another hour because we'd missed our window. As a result, I missed my connection and had to spend the night in an airport hotel in Montreal (which Air Canada paid for). These things happen, and they were very professional and sympathetic about it, but under the circumstances I can't give it more than 3 stars overall."
Pros: "The seats were comfortable with a good amount of leg room and width. Not the friendliest crew and was given equal when I asked for splenda. Not the same thing when you are allergic to equal and who doesn't carry splenda these days? I did get home safe and sound which is really the most important part."
Pros: "Good flight everything was pleasant but..."
Cons: "My bag did not arrive for close to 2 hours after we landed. About 15 bags were released on the carousel at an appropriate time and over an hour later the rest of the plane's bags arrived. The staff were not overly concerned. They announced a number of times that the bags were coming, it was almost comical. I have dealt with this before at Pearson I don't understand why it takes large amounts of time to unload bags from the plane? Or why a few bags arrived and the others took 2 hours? I am not sure if Air Canada has any control over this or if it is Pearson's responsibility but I would appreciate if you could forward this complaint to the appropriate folks. Thanks."
Pros: "The flight from YVR to SFO was good, but the flight from SFO to YVR was horrible. So I'm giving you an average score from both flights. Note: both flights were booked through Air Canada but were operated by United."
Cons: "I booked through Air Canada but the flight was operated through United. There was NO communication regarding what terminal the flight left from and I almost missed my flight because the board said international but that was incorrect. Many people did miss their flights and everyone was MAD. I was re-booked on a later flight but fortunately I made the original flight because I happened to be walking by the gate when they called for final boarding. My seat was at the very back of the plane next to the bathrooms. When the flight took off a funnel of water poured down my back from the baggage bins above. My entire back, pants and underwear got soaked. It was disgusting. The stewardess said it was most likely water from condensation/air conditioner and offered me some paper towels. I moved to the aisle seat. Thank goodness it was open, because when we landed a ton more water poured on to my old empty seat. Once again the stewardesses didn't think it was a big deal. I feel badly for whomever sat in that back seat the next flight out. I'm sure they got soaked too. The stewardesses could not have cared less. I'm sure they didn't bother to report it."
Cons: "The USB port in seat 26A was pushed in and wouldn't connect for power. Unless this was exactly the same plane it was true on both flight to and return from Boston. The LCD entertainment system is very slow to respond to touch. The default sound level is always too loud. The commercials take up the first 10 minutes (or longer) of the experience and make for an excruciating long wait."
Pros: "The cabin attendants did a fine job and the aircraft was clean."
Cons: "I didn't like the in flight entertainment system. Some of the monitors did not work for some passengers and the crew had to reset the system several times which disrupted all passengers."
Pros: "Service was good. Friendly and responsive."
Cons: "Food was very mediocre. Entertainment was ok once you figured out how to load the app, but there were fewer choices of content than I expected. More importantly, this was only two of five AC flights we had on this trip that departed on time, and when we got to the gate, the plane was stopped 10 feet short of the gate, so everyone had to reseat so the plane could be towed to the gate. I was really surprised at the consistent delays across the board."
Cons: "previous flight was late so we had to be rebooked. The line was insane with 3 agents. The 3rd said go to the other 2 lines. The second went on break leaving one agent. A manager came down and gave the sorry here is our corporate email speech to two girls in line but left without acknowledging all the rest of us waiting. It was a mess. When I got my ticket she was like here you go without explaining anything or a sorry. When I asked for a few details like am I in a hotel overnight or when do I leave she gave me an eye roll. When I got to the plane after traveling all day and waiting extra hours there was an empty row right in front of me. I tried to lay down but the attendant made me move because I hadn't booked comfort plus even though the flight I booked I would have been in Denver hours ago. Things happen but it's all how you deal with it and air canada does not deal well."
Pros: "Seats are confortable, meals good and the crew are very nice"
Cons: "I had to pay for Internet despite being a Superelite customer (top Tier flyer on their program). The service was expensive and slow so I only used 30 minutes for $4. Having curtailed my work, I looked for news feeds and Rio Olympic coverage. There was neither. It spoilt an otherwise great experience"
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Cons: "Leg room is HORRIBLE for a man 6 feet tall"
Pros: "Flight was on time and everything went well"
Cons: "* No animation screens during the flight * Available tablets but you had to pay * The electricity plugs weren't working so i couldn't recharge my computer"
Pros: "The flight attendant in Business class was absolutely fantastic. Very friendly, attentive, and fun. She made the trip special."
Cons: "Business were regular seats, but for such a small plane I understand."
Pros: "Not much"
Cons: "The crew member wasnt letting me on my connecting flight which i was late for because of delays Air canada caused for the previous flight. Even though my connection was grounded for an additional hour. Worst airline ive ever been on."
Cons: "At the rome airport, Air Canada closed their bag drops area 1 hour and 20 mins before the flight. We missed our flight because of this. No one in that airport works for Air Canada, I had to call customer service in the US and wait 35 mins before somebody pick up the phone. Air canada hire a local italian company at the airport to do the check in, but they do not care and close the counter way earlier. We were 7 people in the same situation."
Pros: "I was extremely uncomfortable in my assigned seat. One of the flight attendants found a more comfortable spot for me and she was pleasant to talk to."
Cons: "One of the flight attendants woke me up when I was seated in my wife's business class seat. She then said "go back to your seat in economy" in a tone that was dripping with condescension."
Pros: "Crew tried hard"
Cons: "Boarding process chaotic. Seemed to be a new process that involved multiple checks and was not well organised. Entertainment system had not been loaded with the latest films and we're still from previous month."
Cons: "Stewredess who did it did not apologise Had smelly shirt and wet jesns for 3 hours"
Pros: "Entertainment was on point"
Cons: "Check in procedure"
Cons: "Flight should leave at 8:00.Left around 8:25 because delay loading luggage....Reached LA 20 mins. late and waited 10 mins to taxied to the gate....."
Pros: "Food and service."
Flight was delayed , plane was super small and didn’t have a toilet accessible at the front of plane
Pros: "Easy upgrade"
Cons: "E145 don’t have room for carry on. Instead of people having to wait at exit of plane. Tell them well a head like when booking check your bag and make that one free. It goes to the same place right?"
Pros: "the crew was nice"
Cons: "We had to sit on the tarmac and deplane just to get onto another flight where I no longer had any power to charge my devices"
Pros: "Crew was very accommodating in light of the maintenance delay. Especially for those of us with small children."
Cons: "Look, delays suck. We fly about only once a year, and we ALWAYS have a delay. ALWAYS. Air traffic control at Newark will delay a flight for a hangnail."
Pros: "Very friendly crew."
Cons: "This is a small airplane. I would like to see United insist that people check large bags."
Pros: "It was a bus trip. No food, crappy seats, and treated like we were cattle. The only positive was United’s new direction? The seats are smaller but yield more leg room. They will probably rethink that. There is inflight entertainment if you have your own device with WiFi and a screen. So pros and cons, but essentially a bus trip."
Cons: "Most disliked the seats. Not very comfortable for a three hour trip."
Pros: "Plane broke. Gate change. Sat on the tarmac for a half hour to take off."
Pros: "It was a bit more roomy than my last flight"
Pros: "It’s existance. Informative capt."
Cons: "Late almost 3 hours. Sketchy bev service. 50 seat RJ."
Cons: "Flight got cancelled again and again then call customer service but he doesn’t know anything about information. Totally ruined my day"
Cons: "3 hour mechanical delay"
Pros: "An early departure!"
Pros: "Pleasant staff"
Cons: "Multiple flight numbers for the same flight. We booked Lufstansa but we're on a United flight which had a different flight number. Checking in on line was near impossible. I will reconsider ever booking through Kayak in the future."
Pros: "Nothing was good about this airline with the exception of the baggage crew that finally helped me in Washington Ronald Regan Airport"
Cons: "My flight out of Portland was canceled and it took hours to rebook. I had to fly American Airline to Washington DCA where I roamed the airport at 9pm looking for someone from United. The crew in Portland ME told me the gate person would have a hotel for me.... The baggage crew had to help me."
Cons: "I only made it as far as Chicago, and my bag was fairly comprehensively lost as I did so"
Cons: "Person at ticket counter was rude did not want to wait in us when we was 1st in line. Did not greet and say good morning"
Pros: "AT THE TERMINAL IN PORTLAND THE ATTENDANTS WERE SUPER HELPFUL AS I WAS CONFUSED ABOUT GETTING MY TICKETS."
Cons: "JUST BEFORE BOARDING THOSE OF US PASSENGERS NOT ALREADY BOARDED WERE TOLD WE COULD NOT BRING OUR CARRY ONS WITH US AS THERE WAS NOT ENOUGH SPACE TO STOW THEM OVERHEAD. SO WE WERE TOLD TO SEND THEM DIRECTLY TO OUR FINAL DESTINATION. WHEN I BOARDED THE PLANE I COUNTED 7 OVERHEAD STORAGE BINS ON THE OPPOSITE SIDE TO MY AISLE WHERE I WAS SEATED WERE NOT FILLED AND THERE WERE SEVERAL SUCH BINS ON MY SIDE OF THE AISLE (I DID NOT HAVE TIME TO COUNT THEM BEFORE I SAT DOWN). I ASKED AN ATTENDANT WHY THIS WAS SO GIVEN WE WERE TOLD THE BINS WERE FILLED JUST AS WE BOARDING FROM THE DEPARTURE AREA. SHE WAS POLITE AND SAID SHE WASN'T SURE ABOUT WHO MADE THE ANNOUNCEMENT IN THE TERMINAL BUT THAT IN ANY EVENT MY CARRY ON WOULD ARRIVE SAFE AND SOUND IN VANCOUVER - IT DID BUT WITH MY BOOK FOOD SNACK WHICH i HAD INTENDED TO USE WHILE ON MY WAY TO CHI. AND VAN."
Pros: "First time first class flyer. It was great!"
Cons: "Being separated from my wife in seating when we booked before others that we talked to!"
Pros: "The flight attendants. Especially Meagan and Heather. Amber was a,sweetheart too. I had the same attendants 3 out of 4 of my flights that weekend. So cool. When they realized it was me again they spoiled me rotten. So good I feel like unless I have those 3 as my attendants I won't fly United again"
Cons: "No food options. No free food"
Cons: "Really awful, disorganized and unapologetic."
Pros: "Got through sucurity ar PNR barely in time to make flight."
Cons: "Even though I am a frequent flyer with a Global Access card, I was select for enhanced security check. I paid for the Global Accessmcard especially sofas to avoid this. United said it was a TSA thing while TSA said it was at the prerogative of the airline. Why did this happen? So much for TSA Pre or Global Access."
Pros: "Usual United Corp mentality Overbook flites change your itinary leave you stranded with no connection spend nite in airport"
Cons: "See above"
Cons: "It was so freezing we had down jackets on None of the sound on the screens worked. Disaster"
Pros: "Arrived early"
Cons: "The plane dropped during decent."
Pros: "Surprising amount of legroom, comfortable, the plane wasn't packed with people"
Cons: "Small plane"
Pros: "Most of the flight attendants were kind."
Cons: "Some of the flight attendants were unkind"
Pros: "Staff was courteous and professional. I had a layover and the connection was short but thankfully the staff was helpful. I will continue to do business with united."
Pros: "The flight was ok."
Cons: "It took a long time to hook up to the jetway once we taxied in to EWR. Pilot even commented that he didn't know what the heck she was doing out there."
Cons: "This flight was not full at all BUT the staff wouldn't let anyone move up to the empty rows. Rows 22 and above were EMPTY while rows 23 and behind were 3 to a seat... they stated the empty rows were "premium seating" and required an extra fee!! BUT THEY WERE EMPTY"
Pros: "I was wirried about making the connection. Enddd up with an hour which was ample."
Pros: "Flight did not happen"
Pros: "I liked when Delta stepped up and had us booked on one of their flights within seconds, after United abandoned us at their own terminal."
Cons: "Flight delayed 3 times due to maintenance, total of 5 hours. After final arrival time came and went with no plane or even announcement, I had to go back through security to front desk to find a rep and remind United that they had forgotten about us. They handed us off to the Delta counter with no apology (except the "new girl" apologized)"
Pros: "Not a single thing!"
Cons: "Arrived late"
Cons: "Kayak did not provide me with confirming email for flight in either direction and I missed my first flight to LA from Portland This is the second time I was not contacted via email from Kayak on flight reservations"
Pros: "The crew was nice and the area was clean."
Cons: "I didn't like the fact that before boarding they offered to check peoples bags for free because so many people were trying to take ridiculous sized bags onto the plane. I always pay to check my bag . That process took for ever but we did still arrive on time."
Cons: "it took me three days to get home. the first plane had a mechanical error. the second flight united booked me on was over booked so i didnt get a seat. the third flight they tried to send me on was also over booked. luckily someone volunteered to give up their seat."
Pros: "We stood in line forever to then be told the clerk couldn't ch we ck us in. When we tried the kiosk it didn’t work. Long story short we missed our flight due to their poor organization of the line and crowd."
Cons: "The confusion caused by lack of direction from the staff."
Pros: "Staff were lovely"
Cons: "Food was Terrible, couldn't eat the veg option and the TVs kept freezing"
Cons: "Seating next to the bathroom is gross"
Pros: "Friendly and polite! Crew."
Cons: "Middle seat. Space too small."
Pros: "Couldn't really figure out your Wi-Fi system so I just read a book"
Cons: "It's not really easy to set up your Wi-Fi system through the United app"
Pros: "It use to be, I could put up with the lack of comfort and services because the cost savings made it bearable. But thes days, the basic ticket costs are high and increasing despite ala Carter pricing. The flights are always full and the number of flights are down. Airline profits are at a peak yet very little is flowing back to improve the flying experience."
Cons: "No agent to check in when I arrived at airport. Only at gate. No advance check in or advance seating. Allowed passengers to have more than 2 bags. Flight was late. No help getting to next gate or holding aircraft. Absolutely uncomfortable sitting."
Pros: "That I got a refund, although that should be a given"
Cons: "Had to purchase new flight day of, as I was told of flight cancellation 5 hours before leaving to the airport. I then had to spend $500 on a new flight, and one of the connections refused to let me on the plane. Stil not home."
Pros: "made good time."
Cons: "they lost our luggage on the way back,Didn't make it to Portland. But it was brought to our house at 7:45. I think for 1600.00 for tickets you should provide pretzels. That would be great. Thanks"
Cons: "Canceled flight, booked me an impossible connection, put on stayby when I get the tickets months in advance. Offered no vouchers and made me fly out on a diffrent day. Hs aircraft delays on all flights"
Cons: "Never flying United again. On my way to the airport in Portland I got a text from United that my flight to Newark had been cancelled and there was no way to fly me out of Portland to San Diego that day. My sister had to drive me to Boston so I could catch a flight to San Francisco, which took 6.5 hours because it flew over most of Canada for some reason AND had three babies that cried from start to finish. Oh and because I was a late addition, I had a middle seat. The second I turned my phone on after we landed I had another yet another text from United saying that my connection to San Diego had been delayed three hours and wouldn't take off until 11:15 pm."
Cons: "Tried to get assistance at the United desk where my gate was located at and they could not answer any of my questions and would not assist me or many others who had the same issues."