Pros: "Crew was excellent. Boarding was great."
Cons: "I had significant delays on both the flight to Logan & the flight back to Charlotte."
Cons: "The headphone jack.was worn out, so the audio was sporadic."
Pros: "Crew was nice and accommodating. Plenty of leg room in regular cabin. Good entertainment options.?"
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Cons: "Two hour delay between boarding and then sitting on the runway."
Pros: "Crew handled a health situation very well. Never lost their composure."
Cons: "Not having our luggage lost"
Cons: "Wasn't their fault but it was a pretty turbulent flight. It's winter and we flew NY to Costa Rica, this is expecteddue to the wind, in the winter, in warmer climates. you could tell the pilot was doing his best to avoid turbulence though & the staff were ultra professional."
Pros: "so easy. thank you for having Starbucks in the DCA and BOS terminals. got text msgs about delays and all smooth!"
Pros: "This older airplane has lots of room. And has free TV and movies on domestic flights on all seats."
Cons: "However an older plane does not have touch screens and movie choice is limited."
Pros: "Boarding was great and on-time. Flight took a bit longer due to the weather."
Cons: "Couldn't understand any of the in-flight announcements. My in-flight entertainment didn't work right."
I wouldn't say I liked being forced to check my small roller bag at the gate; too many people had bags and were in a higher boarding group.
Delta airlines charge $ 30,oo US DOLLARS for the check in for a suitcase in the baggage hold
Cons: "Given we left at 7:15 am, I would’ve liked some food options instead of biscuits and peanuts"
Pros: "Quick and painless, and so appreciate Delta’s respect for social distancing while other flagship carriers have returned to booking full flights"
Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Pros: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Cons: "The trip was great"
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "Flight was on time and crew helped find a place for my violin. Even though I was early to the gate, they also helped me update my seat before the new flight crew arrived."
Pros: "Nothing"
Cons: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly checked our passport Poor customer service"
Pros: "Crew was attentive and accommodating."
Cons: "Gates switched 3 times and all bags had to be checked because of a small aging plane."
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Pros: "Nothing"
Cons: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Pros: "Nothing"
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Pros: "The flight crew & the flight itself was great."
Cons: "The flight was delayed by 4 hours. Not only did I miss my connecting flight, but I also missed my rescheduled flight. I had to wait another 7 hours in the airport waiting for a flight. And due to this I missed an important meeting."
Pros: "Great crew, food, entertainment and drinks."
Cons: "Only thing that could be improved is comfort. They provide a small pillow and blanket, but even with those, it is very difficult to sleep."
Cons: "On our layover in Munich, we were at our gate, then noticed about 30 minutes prior to boarding that they’d moved us to another gate quite far away, so we hurried to the new gate, only to discover the change was an error, and we had to run back to our original gate. Made it, but annoyed."
Cons: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."
Pros: "This space intentionally left blank"
Cons: "For starters, they sat my 12 year old daughter 6 rows away and both of us in center seats so no one would switch with us. Mid flight, my daughter asked to switch with me since the guy next to her kept asking personal questions and was making her uncomfortable. Second, the in flight entertainment did not work. Third, I had pre-ordered a diabetic meal, they “think they may have given it to someone else.” Fourth, one hour delay making for a tight connection. And finally... they lost my suitcase. Should arrive in a few days."
Pros: "The efficiency and kindness of the flight attendants made the trip enjoyable. The water service really helped with dehydration. Also, the food was EXCELLENT, which you don't often hear on a flight. My seat was comfortable and the movie and television selections was great. Will ABSOLUTELY fly with them again!"
Pros: "Friendly flight attendants, good wine, good entertainment (which I actually don't watch), beautiful airplane, A 340, especially the downstairs restrooms."
Cons: "Very uncomfortable seats, minimal leg room, mediocre food."
Pros: "The staff was good to me when I became ill on the flight with a migraine."
Cons: "When I paid for my seat in advance it said I had an exit row, but when I got on the flight it was not. The food was also horrible."
Cons: "Pathetic food, and really rude crew by the standards of an international flight."
Cons: "The food was a bit over cooked and dry but overall excellent service."
Pros: "Staff was great"
Cons: "There should be a choice of Halal meal also, while booking the seat"
Cons: "Cabin crew makes way too much noise on an overnight flight. On these flights, the focus should be on letting passengers rest, and limiting announcements, even if that seems to take away from the perceived level of service."
Pros: "The selection of movies was great. Boarding happened super fast and plane departed early."
Cons: "Plane was incredibly cold! Touch screen didn’t work well. Breakfast was lame. Flight attendants were super loud during breakfast service even though the lights were still dimmed."
Pros: "Not much"
Cons: "Our bags were lost, no apologies (in fact, the phone was put down on me twice), when the bags were returned after 24 hours, one was damaged and had to be replaced at my expense....no chance of a refund. My family and I will NEVER TRAVEL WITH AER LINGUS AGAIN....the worst airline in the world"
Cons: "Chairs were narrow- not comfortable. Pay for drinks on international flights- not yet used to that."
Pros: "Overall everything went better than expected. Flew Aer Lingus from East Coast through Dublin to Rome. Making the connection in Dublin was the easiest connection I’ve ever made and I fly multiple times every month. I would fly Aer Lingus to Europe again for sure."
Cons: "We did not get to select the seats. I did get an extremely low priced fare so I was prepared. The seats were in the very back of the plane from Dublin to Rome even though there were many seats open throughout the plane. I couldn’t figure out how to purchase upgrades using the app."
Pros: "The welcome, hospitality and service by the crew were all excellent"
Pros: "Nothing."
Cons: "Missed my connection because lingus sucks. Crew were miserable and was afraid to even approach them for water."
Cons: "Feels dated and needs new energy with better food and atmosphere"
Pros: "Absolutely nothing"
Cons: "Traveling for important business trip. Flight got canceled for “operational issues” and I Never received a notification from the airline or booking agency. I was told I couldn’t get a flight until 24-48 hours later. There were flights available through other airlines, so I asked if they could get me on one of those flights. I then sat on hold for 45 mins to be told that the airline wasn’t responding and the only thing they could do is refund me. I ended up purchasing a new round trip airfare 4 hours before departure which cost me $1000 more than what I paid for my original flights. I was experiencing a lot of anxiety and stress during this period again with no help from the agents. I expect someone to get back to me regarding this and offer some options on how to make this situation right."