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Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Flight Attendants were wonderful!

The crew members were polite and helpful. Good selection of movies and more food than expected.

To cramped of setting for tall people. Not enough overhead storage. Boarding g the plan was unorganized.

The breakfast served in the route Abuja to Heathrow was very hot and tasty. The hostesses were great. Good service overall

Nothing

The crews are ok

The seats are not too comfortable

Service and meals were excellent and well organized.

I booked the flight with Lufthansa and thought I was flying with them. When I first went to terminal C at Newark with my paperwork United told me I had to go to terminal B. I went to ' B ' and Lufthansa told me to go back to Terminal C , that I was flying on a United flight. So I went back and the United people helped me. It all worked out well but was initially confusing.

Cramped

Everything up to departure. Sat in line for almost an hour.

i thought the food was fairly good.i thought the crew were good.

that we were about an hour late departing. i thought the entertainment especially the movies could have been better.

Everything

great flight

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Staff are always nice. We arrived in Shannon by bus HOURS after original plan - with poor coordination, scant interest in customer comfort, and then, of course, the car rentals tried to cheat all latecomers. A terrible 'how do you do' to Ireland. As an Irish person I was ashamed and tried to tell my fellow travelers that this was not the usual treatment of travelers.

Threw food at people. Half the people on the plane were not awake for 'breakfast'. Flight was cancelled and we were put on a much later flight. No information when we arrived at another airport on how to get the bus to other airport. Bus was old, cold, and more crowded than any plane I've ever been on. All in all, bad show. This is the first time I've ever given an poor review to Are Lingus.

Service

Not enough leg room..

The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer. I will never fly Air Canada again. I will say once I got through customs there were more professional people who did at least get me a hotel room. Your employee has left a very bad taste in my mouth for Air Canada!

Not much

We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.

The crew was incredible!

The food was not tasty. Poor flavor. I had the Shepherds pie. And although I was grateful to have a meal offered, this one was a little off in flavor.

clean. Seat covers nice and clean. furniture color scheme pleasant.

1. Seat distance by far too less. 2. seat width on the borderline of being acceptable. 3.. No entertainment, not even a flight info screen available. 4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example. 5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food. 6. Electrical / USB / Network plugs or WIFI unknown.

Late

Late

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

packed but acceptable and was timely

passengers werent very considerate but otherwise it ws fine

we were stranded in aberdeen due to flooding and were to miss our connection to vietnam. we were expecting the worst when we called BA but the service representative could not have been more helpful or efficient. she had us booked in the next couple of days all the way to our door. she was positive and we could tell she really cared about our plight.

cramped seats, but that is cattle all over

The in-flight staff were also very helpful.

The staff was more interested in selling things than providing service. Not friendly or helpful. Didn't' even offer hot drinks in the morning. Audio on the movies was poor.

Flight was delayed for 2 hours!

British airways made sure they gave no attention to African flights

The transit location