Daily cleaning, installation of cabin HEPA filters
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries, UK, Ireland and Brazil in the past 14 days. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to New York.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to New York is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to New York with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to New York up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Cons: "Very nice crew and great food"
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Pros: "Excellent crew, good food & movie selection."
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Cons: "Everything was good"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Pros: "The crew!!"
Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Pros: "Nice people and good service"
Cons: "Not much"
Cons: "old screens and entertainment system leg room to small"
Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Cons: "We did not get two of baggage at the destination."
Pros: "Good service onboard, good food. On time."
Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Pros: "Pleasant flight"
Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "great choice of entertainment content, friendly crew"
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Pros: "They were awesome."
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Loved this 747! Crew was professional and food was very good."
Cons: "We had a long wait (25 minutes) at the gate because we were early."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "Flight attendants tried their best given what they had to work with."
Cons: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pros: "leg room economy compared to KLM"
Cons: "full flight, no upgrade possible"
Cons: "I am tall, and I did not have a favorable seat. Many think all tall people like the aisle seat"
Cons: "16 hour flight - but no WiFi. No power outlets to recharge laptop. Dreadful selection of movies / TV on the inflight entertainment system - and entertainment system’s audio function didn’t work properly so no audio for about half the duration of any movie."
Pros: "Try as I might. I can’t Oh, checkin queue was ok Mid-flight snack was okay"
Cons: "Checkin online was dysfunctional, got the wrong boarding card Boarding was haphazard Flight was late Crew was sloppy and at the same time officious! Why bother with the arrival video when you acknowledge it is outdated A generally shabby outfit I wouldn’t recommend at all"
Pros: "crew is very kind"
Cons: "tv screens were really poor quality"
Pros: "The flight wasn’t fully booked so we were able to spread out in the plane. The crew was nice and helpful."
Cons: "My tv didn’t work on a 16 hour flight. When I temporarily switched seats, the movie choices were not good. I was in a seat that didn’t recline and the seats are very tight."
Cons: "no email to help me check in ahead of time, the in-flight entertainment was broken, and the arm rests don't lift up far enough to get fully out of the way. The second two made for an uncomfortable 15 1/2 hour flight."
Pros: "The crew were awesome"
Cons: "First we were two hours delayed while on the plane because they were “fixing a part”. Then as we were accelerating down the runway, the pilot started braking - later turned out he got some “ door open” error message. Needless today, this caused a further 2-hr delay as they were checking the door, the brakes, etc"
Cons: "No entertainment"
Pros: "Quiet and smooth ride"
Pros: "I fell bad that I forgot the name of the guy. He was absolutely amazing, funny and gave fantastic service"
Cons: "There was something wrong with the cooler and we were pretty much boiling the whole time while waiting for take off, which also took forever"
Pros: "No significant delays and flight attendants were nice enough."
Cons: "The system didn’t work and eventually had to move seats and away from my wife. Food is passable."
Pros: "The only thing that was good was that it was a direct flight."
Cons: "Our half of the plane was being pumped with heat while the other half of the plane was a cool, comfortable temperature. Various people complained throughout our 16 HOUR flight and they did nothing. The crew didn't seem to care that we were basically having heat strokes and unable to sleep because of the heat. They informed us that they were unable to change the temperature in our part of the plane. Yet, when we finally started our descent into JFK, the air conditioning came on. Funny how that worked all of a sudden. I will never fly them again."
Cons: "The entertainment systems were in poor working condition. Of the three seats we had, two screens didn't work and the one that did work didn't have sound. Would be ok if it wasn't a 15 hour flight!"
Pros: "On time"
Cons: "Too crowded."
Pros: "The seats weren’t too small."
Cons: "The crew checking us in seemed to be doing it for the first time. F"
Cons: "It was 15 hour flight and only two meals was not good"
Pros: "Friendliness and response to requests by the crew was superb. The food was adequate."
Cons: "The entertainment system is really poor, outdated, bad quality audio, video, everything."
Pros: "Friendliness and response to requests by the crew was superb. The food was adequate."
Cons: "The entertainment system is really poor, outdated, bad quality audio, video, everything."
Cons: "The entertainment system did not work, the seats were bad, and the plane was way too old"
Pros: "Plane was clean and seats were comfortable. Staff was overall friendly."
Cons: "One of the interactive tv displays was not working, the crew attempted to reset the system for that one seat but was unable to fix it. Normally this would not have been a big deal but for a 15 hour flight with no onboard entertainment was disheartening. (There also aren't any plugs to charge personal devices to have watched instead)"
Pros: "The flight was very comfortable which is important for a 15 hour flight! There was excellent entertainment options and the attendants were pleasant."
Cons: "I was not a fan of the food options. Dinners were good but the snack sandwiches and pancakes served were disgusting. I also needed to purchase an adapter in order to use my personal headphones."
Pros: "- Decent legroom - Responsive and friendly attendants - Lights dimmed for duration of overnight flight - Clean aircraft"
Cons: "- Screaming baby in middle of the night - Not enough water/ drinks service - Full flight - Long boarding process due to additional security for USA travel - Not allowed to bring bottled water on flight - High change fees ($600) - Entertainment system rebooted twice - Sound/earphones not great"
Pros: "Went as scheduled"
Cons: "Cold food."
Pros: "Bathrooms were relatively clean throughout the flight"
Cons: "Outdated aircraft. The TV screens were poorly functioning/blurry and very limited in selection. No USB charger available. While 3 meal options were available, options ran out quickly. I flew two other international flights earlier this year (Qatar and United) and there was a clear difference in quality that was lacking in South Africa Airlines."
Pros: "Sincerely gracious and helpful crew as opposed to the usual on other airlines of doing what they should but with a distant and not friendly attitude"
Pros: "The professionalism of the crew. The food is good. The flight-tracker is very good. The plane is clean. Overall, a very good flight."
Cons: "The cabin is too cramped for a 15-hour flight. The boarding process is chaotic; there was no orderly boarding system. The entertainment is not as good as one finds on other airlines. Navigating the system is cluniky."
Pros: "It was so hot in the plane, the entertainment screens didn't work, the food was inedible, and the plane was so filthy- even after I wiped the seat with disinfectant wipes (I learned from the flight over), I caught a cold and the person sitting next to b=me had a cough before the end of the 15 hour flight."
Pros: "Flight was comfortable"
Cons: "Food was small portion no extra helping. We were hungry for much of the flight"
Pros: "What can one say about a 16-hour flight? It wasn't intolerable. SAA economy gives you a bit more legroom than some airlines on long-haul flights. Crew was competent, pleasant. Food was palatable."
Cons: "In-flight entertainment system had some kinks. In some seats it worked OK, in others not. If you get a working site, there's a wide variety of films & music to choose from."
Pros: "Not much really. We were searched with our shoes off, body molestation at the boarding gate."
Cons: "Flight crew at my section was rude and impatient, food was horrible, entertainment was not working, and prior to that we were searched at the boarding gate and had our water we bought at duty free seized whilst alcohol bought at duty free were allowed on board. I guess water is now more dangerous than alcohol."
Pros: "The prices to fly SAA are always fairly reasonable/competitive."
Cons: "After delaying our flight for 1 hour, then 3 hours - at midnight, we were told our flight was cancelled and we would be put up at hotels for the night. After going through customs and baggage claim, we were brought outside to the transportation terminal where all of us stood, waiting for a hotel shuttle. There was no direction or oversight from SAA. At one point, a large shuttle showed up and we all boarded. We were driven to a very un-safe neighborhood in Joberg to a hotel. The hotel manager then boarded the shuttle to tell us he had no rooms for us. We were then driven back to the airport (by now, it was 2am) and left to wait for another 45 minutes outside the terminal while SAA figured out hotels. We were unable to go back into the airport because there was no one at SAA to check us back in to the flight. After 3 hours of waiting outside the airport terminal, a shuttle took us to a hotel where we were able to get less than 4 hours of rest before getting picked up to go back to the airport. SAA gave us all 25% off our next ticket - which necessitates us having to spend MORE money with this airline to benefit from this huge error. They did not pass out water or provide any kind of provision for the complete nightmare cancellation. I understand cancellations happen but this was completely mismanaged; SAA should have kept us at the gate until they were able to confirm hotel rooms instead of making us wait outside. Virgin Atlantic cancelled a flight at the same time and they had multiple staff at the terminal and all of their passengers were immediately taken to hotel rooms."
Pros: "Real silverware. Plenty of room."
Cons: "My entertainment system didn't work and they reset it so many times that it failed to even start up. After I complained there was no resolution or compensation."
Pros: "Crew professionalism and courtesy"
Pros: "Airport staff and airplane service staff were very friendly and responsive. Standard legroom was decent. Flight left on time and arrived at destination early. I liked the plentiful bottled water and the sandwhiches that the crew left out as self-service snacks between meals during the long portion of the flight."
Cons: "Spraying of pesticides in aircraft cabin is distasteful. Seats and entertainment equipment getting a bit out of date and showing wear from use. Economy class sadly has no electrical outlets or USB ports for charging laptops. Man meals were not up to par with other airlines. More and higher-quality selection of films would be appreciated."
Pros: "The sleeping accommodations were roomy."
Cons: "I liked everything."
Pros: "The attendants were kind and super accessible. I loved that we were always able to get extra water."
Cons: "The entertainment was pretty variable. I slept most of the flight so it didn't bother me, though I noticed various neighboring passengers get frustrated with the system."
Pros: "That the flight was nonstop direct and the leg room in economy was very good."
Cons: "The entertainment system was terrible with both poor screen quality and single sided audio. You could barely understand the dialogue and needed to hold the head phones to your ears. Food was bland with poor presentation. We also received a meal at the start and end of the 15 hour flight with nothing offered in between. Seat cushions need to be replaced."
Cons: "The crew wasnt very friendly. There wasn't any vegetarian food available. There wasn't any way to charge my phone on a 15 hour flight."
Pros: "Efficient boarding and polite staff"
Pros: "The cabin crew were great, always ready to try and make my flight more comfortable."
Cons: "The plane was old, so the seats were very uncomfortable. The in-flight entertainment system was faulty and had to be reset more than twice. The movie choices, even the "new releases, were very limited and VERY outdated. The food was appalling, and by the time I eventually got to "choose" there was no longer a choice to make as they had run out of options. Very sad indeed"
Pros: "Dinner was delicious!"
Cons: "They "ran out of the food I wanted by the time they got to me. No big deal accept for the people behind me got the food that they supposedly ran out of!!! One of the flight attendants was constantly rude to me. Did not catch her name so I guess that cant be addressed."
Pros: "Please see comments above. They apply more to Joburg to JFK flight. Sorry, I filled the wrong area, but I mean well. Thank you. You may contact me on my email: firstname.lastname@example.org"
Cons: "The check -in counters were completely overwhelmed and the staff were doing their best but the computer system was also barely working. Waited for 1.5 hours to check my luggage."
Pros: "I was stuck in a seat with non-functioning entertainment for the 14hr segment of my flight. The attendant attempted to help me by restarting the system three times, but when that did not work she simply noted the seat number for the engineers to fix and then offered nothing more than a shrug and a "sorry, that sucks". JNB to JFK is a *very* long flight to be stuck in economy with non-functioning entertainment. I was not offered opportunity to change seats or any other amelioration. I have submitted feedback to SAA directly and would appreciate Kayak's help as well."
Pros: "In general the food is good."
Cons: "But on both my flights, the chicken entree had run out by the time you reached me. NO ONE WANTS BEEF ON AN AIRPLANE. Why not order more chicken dinners or only offer chicken?"
Pros: "Crew is excellent. I felt dizzy while entering the flight how one of the crew helped me I can't forget. He at ice gave me water and helped me to my seat. I love you gentleman. Stay blessed"
Pros: "Its the shortest flight to the USA"
Cons: "The planes are getting very old and are looking tired. Everything from the food to the entertainment tells the story of an airline that is struggling to stay afloat. Customer service is nearly non-existent, the crew barely makes the grade and there is really nothing to be excited about when flying with them."
Cons: "The flight was delayed by an hour but the gate security did not allow passengers to leave the gate to go to the bathroom or shop in Duty Free. They also did not explain why. The entertainment system did not work well. It kept cutting off and had to be reset by the flight crew multiple times so it just wasn't worth using."
Pros: "The crew was nice!"
Cons: "Just a small plane, subject to turbulence. Not much that can be done, though if they ever redo the seats for a little more cushioning, that would be nice."
Pros: "Everything fine"
Cons: "No complaints"
Pros: "The flight attendant was super awesome. She was personable and had a great attitude. I didnt get her name, but she was by far the best! Blonde lady, smelled wonderful, very refreshing and funny conversation...(Ua1412 to LaGuardia) yeah yeah! Amazing!"
Cons: "I wanted the salami and cheese crackers but the flight wasn’t given any, so I chose the veggie smash/pita bread/quinoa/almond thing. Not too bad, but definitely no match for salami and cheese crackers. You know?"
Pros: "Nothing. I didn't take the flight."
Cons: "They didn't get me to New York. Our original aircraft was stolen to use for another flight. So we needed to wait for another plane that wasn't due until 90 minutes after our scheduled departure. This second plane had maintainence issues. After 4 hours waiting I got on a Delta flight."
Pros: "My legs were very uncomfortable to sit"
Cons: "seats were too close"
Cons: "Many delays. Uncomfortable seats. No outlets on that particular plane."
Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
Pros: "People were polite."
Cons: "I got my flight switched earlier. Paid $57 for it. Then this flight got delayed almost 2 hours so I ended up in NYC at the same time and it threw off my whole work day."
Cons: "Comfort, service.., terrible'"
Pros: "They let people get on with oversize bags when sequence 4&5 get on there's no room left"
Pros: "The comfy seats"
Cons: "The fact that I had to pay to watch tv. Maybe people should have to pay for movies, but not for watching tv. Flights and till we takeoff can take a while. It would be nice to have some free entertainment. The plane was very hot when we were boarding."
Cons: "The delays"
Pros: "I scanned my boarding pass with my cellphone."
Cons: "The flight attendants weren't friendly. They were rude. They NEVER shared their expectations for good passengers. Instead they just wasted a lot of time correcting passengers' bad behaviors. Got half a cup of juice with lots of ice. Thirsty all the time. I never could go and use the restroom."
Cons: "Nearly everything.....won't even consider united again"
Pros: "Free tv on the plane"
Cons: "Flight was delayed. Poor communication about the flight"
Pros: "The crew was friendly"
Cons: "When we checked in at gate we learned my wife's reservation had been cancelled she was put on standby. The checkin agent was great. We discerned that when my wife boarded the plane in Des Moines the scanner did not read her boarding pass on her phone. So there was no record of her on the flight to Chicago which led to the rest of her trip being cancelled. Fortunately the United agent restored her reservation and put her at the top of the standby list."
Cons: "Everything! Even worse than my previous flight. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."
Pros: "Amazing flight attendants"
Cons: "The flight was delayed 3 hours and the gate kept changing. Awful"
Cons: "The delay"
Cons: "This flight was also delayed and changed departure time three times. This was the worst flight ever."
Cons: "3 hrs to board the damn flight"
Pros: "It was also 2 hours late."
Cons: "The crew was very rude and argued with me for not saying thank you to him after he gave me water. I had actually said Thank you but he didn't hear it. I don't mind saying it again."
Pros: "Communicated things as they unfolded"
Cons: "The air traffic control issues on both ends of the flight...we had to divert to a different airport, and there was only one option for transportation and a long line to figure it out, so since it was so late, I gave up and ended up paying a hefty cab fee. The airline should have been ready with cards or info about how to get reimbursed, considering everyone's unique travel situations. Simply a shuttle back to Kahaurdia was not helpful..."
Pros: "The flight was short"
Cons: "The flight was short so no entertainment was needed. After the nightmarish flight I had just endured it felt like first class accommodations."
Cons: "The economy seats are obnoxiously small."
Cons: "My flight we canceled to LGA due to "weather". Every other airline had flights going to New York on schedule. To me, the reason was unbelievable. I was moved to a flight 12 hours later, at 540am. Not only was my flight time changed but I was now flying into a completely different airport. I had to stay in a hotel and pay $70 because United doesn't pay for a hotel if the cancellation is due to weather. I am outraged by this sudden change in plans. I will never fly United again and I will spread the word to everyone I know."
Cons: "No UBS charger on the plane!!!!!. I I cannot believe it . Not even in business class. Boarding always sucks. Wwhen will they ever learn that people can comfortably wait in the waiting area instead of being stacked up in front of the plane waiting for others to put their luggage away? It's ridiculous."
Pros: "Nothing at all"
Cons: "What are they charging for, I fail to grasp, No help in check in, pay for every bag you check in, pay for seat if you choose yr own, overpriced tickets, no meals, cramped seating. Worst airlines in the world."
Pros: "It was good , on time and quick destinations"
Cons: "Could be free wifi"
Pros: "Food, atmosphere, people!"
Cons: "Nothing not to like!"
Pros: "I like that my flight arrive on time. I mist say before a time and that was really good. I like almost everything about it."
Pros: "Again very skilled pilot in windy weather"
Cons: "Had to stand on bridge in crazy cold weather to pick up plane side check in. Just unfortunate"
Pros: "The flight attendants were professional and friendly."
Pros: "Every one was friendly. The plane was clean"
Pros: "The Crew was wonderful, warm and engaging. Made my fiancé and I feel comfortable."
Cons: "The inflight entertainment kept cutting out on me, I was watching a movie and never got to see the end because of connectivity issues."
Cons: "I have an 8 yr old boy & he & I were seated apart. The flight was packed, then we were seated together but there were 2 pairs including us that had duplicate seats. Needless to say the flight was delayed because the grumpy stewards couldn't fix the situation. The door was reopened so that the fate agent could finally resolve things. Stressful before a very turbulent flight, not fun, I'll never fly United again."
Cons: "Stop with the united airlines video. I bought the in-flight tv package but the in-flight United Airlines video, not the mandatory safety video, caused me to miss the end of my game. I don't care about seeing a commercial I'm already a customer."
Cons: "-Flight was 2 hours delayed getting to the gate because they kept saying they were "bringing it from the hangar." Does it really take 2 hours to bring a plane from the hangar? And why didn't they bring it before our scheduled departure? -Flight was then delayed another 1.5 hours because the fueler put too much fuel on the plane so we had to wait for them to send out another fueler to take fuel off. -Meanwhile, I was late for work and almost got fired because of this mistake. -They then proceeded to put my luggage on the wrong airplane so once we landed I had to wait another 1-2 hours for my luggage to arrive. -Meanwhile, all gate attendants had terrible attitudes when dealing with customer. I will never fly United again."
Cons: "Over 2 hour delay that started with maintenance again (this happened on 2 of 3 flights for this trip), that further delayed with the plane being late and de-icing for the weather. No in-flight entertainment and smaller seating than jet blue, yikes."
Pros: "Plane was sub-standard. Bad lavatory. Stewardesses gave wrong info about arrival terminal Only small toilet in rear of plane. No toilet in front Very bad experience"
Cons: "The turbulence was nuts, crew was rough, food was none!"
Cons: "Flight got delayed twice because they could not find a crew member/pilot. This was extremely unprofessional and I ended up having to get a flight with american airlines instead and they were awesome. Will never fly with united airlines ever again."
Pros: "Airline staff were friendly. Flight to O'Hare arrived late but what can u do? On flight to laguadia , I got no snacks and no soft drinks. economy class was like a sardine can"
Pros: "The service was quick by flight attendants, 5 minutes in the air we were served immediately. Then people were sleeping and relaxing. Thank you"
Pros: "On time. Clean equipment."
Cons: "Small seats."
Pros: "The pilot flew fast once we were actually in the air."
Cons: "First, the ol' Bait n Switch on my actual seat selection. "Sir, when you buy a ticket, purchase the "request" for a window seat." Was what I was told at the podium. So middle seat it was. Then there was a 3.5 hour delay... we taxied on the runway for 2 hours before taking off. Yep, another day on United."
Pros: "On time arrival and departure"
Cons: "Boarding process awkward. I liked the 5 lanes, but once on the plane it took a long time for people to load their carry-ons. I was seated in an aisle and was in boarding group 2......??"
Cons: "Delayed flight"
Pros: "This was our first time experience and we appreciated the dedication and the level of safety the crew administered, especially during this time of Covid 19. Thanks"
Cons: "Just keep up the good work."
Pros: "The crew whas perfect, the seats comforted and the food whas good."
Cons: "Water to drink during flight."
Cons: "The toilets were filthy. The tv touch screens didn’t work"
Cons: "Could have a better seat like 30A on Boieng 387-8 Quantity of food should be improved Quality of food should be improved"
Pros: "Nice aircraft and comfortable seating in economy with a good selection of music and movies on the seat back entertainment. Business class was mostly empty and looked very nice and roomy. They should upgrade their frequent flyers the way other airlines do to fill those empty seats and generate the good PR that results. The food was good in my opinion, and the Ethiopian coffee is great. Affordably priced tickets was the selling point for choosing them. They are a young airline and while they go through the motions of being a modern service-oriented airline, but alas for the most part they aren't there yet."
Cons: "We've flown a few Ethiopian Air flights now and while the flight attendants are nice, they aren't always on top of things and paying attention to the needs of the passengers. Not as helpful or attentive as we're used to. Boarding is chaotic and the overnight transfer at Addis Ababa is a total mess. If you get to leave through the airport in the early morning things are relatively painless, but what a nightmare of pushing and shoving chaos when it's busy. The hotels they put you up in are mediocre at best. Last week we enjoyed a long wait for the bus ride to the hotel, cold food when we arrived, and a nice hard bed to "sleep" in. We probably won't fly Ethiopian Air if we have to overnight in Addis Ababa again. I'm willing to pay up to fly another airline and skip the overnight as it's just not worth the hassle."
Cons: "Food must be better"
Pros: "Amazing crew"
Cons: "They need to improve on thier inflight menu and the check-in and boarding experience"
Pros: "After the Kigali Addisababa segment this was vastly superior with a newer aircraft"
Cons: "Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough"
Cons: "Stop using old planes with no personal entertainment systems on the back of the seats."
Pros: "I love the entertainment and frequent availability of food and drinks"
Cons: "The seats are too squished together. I was stuck next to a fat woman who kept shutting off my movies by hitting the controls of my arm chair"
Cons: "It took 45 minutes for a flight attendant to respond to my call despite me calling dor assistance every 10 min. I had an issue with my tv screen and was not able to use the in flight entertainment I am very dissatisfied with such poor care and professionalism from your staff. This was something that should not have taken 45 min to get solved and even worse despite the call light being on multiple flight attendants walked by and did not even bother to question why the call light was on"
Pros: "good onboard service"
Pros: "Cheap. Good for connections in Africa."
Cons: "Boarding was slow. The food is the worst I've had on an international flight. Flight crew is often not responsive and brusque. The recline on my wife's seat was broken."
Pros: "Staff was pretty helpful and you could mostly get what you needed if you didn't mind going back to the galley for it."
Cons: "Boarding was literally unsafe (too many people going down an escalator into too small an area). Terribly bland food. Buttons on the seat rest too easy to push accidentally (for things like the light or to call a flight attendant)."
Pros: "Very comfortable airline with enough leg room.The crew were very professional and nice."
Pros: "Seats are reasonably comfortable with sufficient storage space Food was OK"
Cons: "Chech in was poor - didn’t have priority stickers for business class luggage. Had to go to different counter for hotel voucher. Overall not good and professional Didn’t have ice on the plane ( for drinks, water etc)"
Pros: "Nice crew"
Cons: "Aircraft and business seat just medium Food quite as fast-food service"
Pros: "Having never even heard of Ethiopian Airline, our expectations weren’t very high. We found the boarding process to work well. The staff was great and the meals were very good. The flights were on time and efficient."
Cons: "On many of the flights we had to use the roll up stairs. The water that they served tasted like tap water. The seats seem closer (less leg room) than other airlines."
Cons: "The entertainment system wasn't working properly. I requested Asian Vegetarian Meal and they gave me regular Vegetarian Meal."
Pros: "Amazingly smooth flight and landing."
Pros: "Meals were pretty good and a screen that had entertainment and could charge the phone. Baggage allowance helpful"
Cons: "Little tight on leg room."
Pros: "The food was delicious"
Pros: "Staff very friendly"
Cons: "Bathroom cleanliness"
Pros: "Loved having traditional ethiopian food"
Cons: "One flight attendant condescending but she seemed to disappear after takeoff and the other ladies were excellent"
Pros: "Everything Kosher food was excellent"
Cons: "There was a deley of 3 and a half h"
Pros: "Crew and service"
Cons: "On board entertainment was not up to date. Old movies. Little choice."
Pros: "Again, the cabin crew where all very nice."
Cons: "Seating space was very tight on this plane."
Pros: "POLITE AND GENTLE CREWS. SERVICE WITH A SMILE. AIR FARE REASONABLE COMPARED TO OTHER AIRLINES"
Cons: "IF FARE IS CHEAP THAN THAT DOES NOT MEAN THE SERVICES SHOULD BE POOR"
Pros: "The flight was smooth and the crew courteous. In fact the passengers all applauded when we landed."
Cons: "To reach Addis Abba/Arusha from the west coast of the US by Ethiopian Air, one must go through Dublin. I wish there was a Seattle to Addis Abba choice."
Pros: "The flight was ok, left late but didn't impact our arrival time."
Cons: "Tray table was very dirty, restroom not cleaned or refilled, generally unkempt."
Cons: "It was a night flight (~4-5 hours), however, 80% the time the lights were on... people did not want to eat/drink... and get disturbed constantly by the crew. We just wanted to sleep. Without lights"
Pros: "Crew on flight were very nice and responding."
Cons: "The flight was delayed but they didn't tell us, they kept saying we are about to board the flight in a few minute. eventually it was an hour late. It's not a big delay but the way they acted like they didn't know anything and didn't tell us anything was not OK. Other then that flight was fine. there is no electricity or multimedia and not even a USB charge!"
Pros: "Service & Staff"
Cons: "They don't need to translate everything into Ethiopian language. There isn't a single person flying from Addis to Malawi (or Malawi to Addis) who speaks Ethiopian, so it's a waste of everyone's time and interrupts the movie, sleep, and meal."
Pros: "The food and the crew were nice. The entertainment would go in and out, with the buttons malfunctioning at times."
Cons: "Started boarding 4 hours after scheduled departure. Though there was bad weather, our departure was still delayed way past the "adverse weather" conditions at the airport. In the 4 hours we were in Washington, there was no communication whatsoever. No one to inform us of us potentially missing our ADD to JHB connecting flight. None of the workers wanted to help us."
Pros: "Most things were fine"
Cons: "I don't like the 787 dreamlike at all: it is not built for pax like me who are taller than average. I can hardly remember an occasion when any of the cabin crew smiled."
Pros: "The best flight ever and the crew is super cool"
Pros: "The friendliness of the crew and their spirit of hospitality make this company stand our from others. Also the new aircrafts and the amenities on board are a big plus."
Pros: "Excellent staff, professional and friendly. Nice food"
Cons: "Aircraft "medium" range with business seat not very comfortable. No special attention to business class passengers at arrival"
Pros: "Boarding was okay and crew were friendly"
Cons: "extremely old airplane, mediocre food, almost non-existent in-flight entertainment."
Pros: "Staff were pleasant"
Cons: "One segment of my flight did not have the gluten free meal I had requested ahead of time. Super crowded."
Pros: "Some okay entertainment."
Cons: "Lights are on too much, service is slow. Food is poor, no variety. They gave out all the blankets and some people were laying down sleeping in the back with 2-3 blankets meanwhile my friend who had a baby couldn't get a blanket. They are VERY slow or disorganized with picking up the trays after meals are completed."
Cons: "I ordered a vegan food. The crew had difficulties in delivering this simple thing"
Cons: "My entertainment system didn't work and there was no vegetarian option. I would have registered for the vegetarian option ahead of time, but when I tried to do online check in, it didn't work."
Cons: "We were treated poorly at Kigali airport. Airport and Ethiopian Air staff provided horrible service. Completely unacceptable."
Pros: "I enjoyed my stay at the hotel. It was clean and the staff made sure to make every attempt to clean the room. They gave 2 bottles of water each day. The flight on Ethiopian Airlines was smooth, kind crew and clean airplane. Airport was well lighted and had big sighs."
Cons: "This is what I didn't like, there guys there driving white cars or trucks that pretends to be taxi drivers. Don't use them. They are thieves and fake as hell. His name is Nasah, a guy from India, drives a white land cruiser. Please avoid them. Use the regular toyota cars that hat TAXI written on it."
Pros: "In coach, tge seats were very comfortable.The 787was quieter andsmoother formy 9.5 hour flight. The staffwas excellent."
Cons: "it was great."
Airlines flying from Malawi to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights