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Airports
Origin
Kuala Lumpur
$703
only
$703
Destination
Newark
$703
only
$703
Sun, Apr 29
KUL
EWR
23h 00m
Mon, Apr 30
EWR
KUL
21h 40m
Trip: 2 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3714 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
JFK
PEK
Mediocre 2.0

nothing

very irresponsible! & no English

PEK
LAX
Good 6.0

restroom lines were less due to limited choice of drinks which turned out positive specially when flight was full.

Had to call agency for confirming seats as web was never successful despite many try's. Agency in Washington was v good and helped. on long haul flights the choice of entertainment is poor. food could have been better

PEK
LHW
Excellent 8.6

The crew

Entertainment

PEK
SFO
Mediocre 2.0

So bad customer service

PEK
SIN
Excellent 9.0

Crew service was excellent. Food choice and spread was nice and I was able to eat well despite not eating the chinese dishes.

I wish the food was american chinese - like PF chang !

Tue, Mar 6
KUL
EWR
21h 45m
Thu, Apr 5
EWR
KUL
24h 35m
Trip: 30 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 53752 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
SFO
MEX
Excellent 10.0

As expected.

No

HKG
EWR
Mediocre 2.6

Nothing, absolutely nothing.

The flight attendants were pretty much what I've come to expect on U.S. airlines--overweight, older, and sloppy in appearance. One of them looked like she had rolled out of bed ten minutes before arriving at the gate. It was the complete antithesis to the flight attendants on Hong Kong Airlines. Ah, for the good old days of air travel. Before the plane ever took off it was announced the the entertainment system on the seat back ahead of those in comfort seats was not working and wouldn't be for the duration of the flight. Having paid an additional $239 for the comfort seat in the hopes of making a 16-hour flight go by a bit faster, this was unconscionable. The food was far inferior to Hong Kong Airlines. In short, it was the trip from hell.

EWR
PTY
Mediocre 3.0

I left New Jersey during snow storm. Flights had been cancelled on the previous days but our flight was not. It did not leave on time, had to switch planes before we actually took off. My luggage was lost. I did not make my connecting flight. Had sty over in Panama. Got to my destination a day late without my carry on ( checked at the gate...lost). Still have not located my other 2 bags. Very stressful expirence. Will not fly united again. Staff at my lay over was poorly trained at handling the situation and my luggage issue is taking a very long time to correct.

IND
IAD
Excellent 10.0

Excellent flight nice ground and flight crew

IAD
RDU
Excellent 10.0

The efficiency and professionalism was excellent. Both legs of my trip went great!

Wed, Mar 7
KUL
EWR
24h 46m
Wed, Mar 21
EWR
KUL
29h 55m
Trip: 14 days
Overall 0.0 Poor
Based on 0 reviews
Thu, May 10
KUL
EWR
21h 40m
Sun, May 20
EWR
KUL
24h 35m
Trip: 11 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 2973 reviews
Overall
8.8
Boarding
8.9
Comfort
8.5
Crew
9.1
Entertainment
8.4
Food
8.3
NRT
ORD
Good 7.6

crew very helpful from check in to deplane..i would suggest when arranging seat for couples or mother abd child make sure its to gether at first check in not later at another airport which was fine they did in manila..but from chicago they cant do it have to wait in japan and almost not done

the smell inside the airplane

LAX
NRT
Good 7.3

Great crews and good foot space!

Food was terrible! Getting worse every time !

NRT
SFO
Excellent 8.3

Not enough space to put my luggages

NRT
JFK
Mediocre 2.0

Nothing

First, I did an online check-in and was able to secure a seat for the first leg of the flight, but was able to get any information on my second leg. So when I arrived at the Thai Airways counter to load in my bags I asked the Thai Airways representative about the missing information. His response was that he could not get into the ANA system and that I have to go to the ANA counter to ask for that information. Given that my layover in Narita was only about 45mins landing to going to the gate, I was not comfortable with not knowing if I would be on that flight or not. The Thai Airways representation at the boarding counter did help me a bit and got in touch with a guide in Narita to help me get my luggages and get to gate properly. I wanted to note that we did not arrive in Narita on time due to the high air traffic so the plane had to circle around for 15 mins. When we finally landed I had about 15 mins to get through the custom and ran to my gate. When I received my ticket I was shocked that I got a middle seat on a 13 hours flight! If I have known this earlier I would have paid for a better seat, but since I was not able to check-in online and didn't receive any info about this flight prior to boarding I was not allowed to change on this full flight. In addition, the plane ride was awful. The food was disgusting and the seat was very uncomfortable. The seat did not even recline back! I don't expect much from a short distance flight but for a 13 hour long flight, I at least expect the seat to be slightly better than sitting on a rock against a brick wall. All in all, this was a HORRIFIC EXPERIENCE I went through. The stress and the discomfort on the plane was an experience that no one should ever feel while traveling. It was an awful nightmare on an ANA flight. I would like a refund on this flight with no exceptions. Sincerely, Jessica Saesue

JFK
HND
Excellent 8.0

Very polite staff

The curry made me sick and the movies were outdated.

Tue, Feb 6
KUL
EWR
39h 20m
Tue, Feb 13
EWR
KUL
25h 40m
$1056
Trip: 8 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 10258 reviews
Overall
8.3
Boarding
8.3
Comfort
8.2
Crew
8.5
Entertainment
8.6
Food
8.1
JFK
DXB
Okay 4.6

Nice comfortable seat in business class on A380

Crew was awful. We paid a lot of money for Airport upgrade to business class because we were told economy was oversold. We were promised full business class service. On board aircraft we were not offered business class meal options as we were told they didn’t know how many people had upgraded. It was absolutely embarrassing when crew skipped us when drink and meal service were being ordered. Crew was obnoxious and dismissive about situation. Absolutely atrocious.

EWR
ATH
Excellent 9.6

Great staff, great food, great entertainment, best possible international economy experience

Boarding process could have been a touch more organized, but not significant

DXB
JFK
Okay 4.0

The service was good.

Food was horrible.

DXB
MUC
Excellent 10.0

I got upgraded to business class

COK
DXB
Mediocre 3.6

In cochin to Dubai flight , There was no space to put my carry on baggage, I ask the crew to find the place and put it, but one of the crew said there is a place in the front but she cant take it there, I told her if it is above my seat and close to my seat I don't mind to put , some body taken my space its your responsibility to find the place and put it. then she called her supervisor and the supervisor told me the bag is heavy for her, (the bag was only 7 kg). I have to take the bag all the way to front. The crew is very lazy and too much attitude, wont fly this flight any more.

Tue, Mar 13
KUL
EWR
40h 12m
Tue, Mar 27
EWR
KUL
41h 10m
$1081
Trip: 15 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4070 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.7
Food
6.6
LAX
CAN
Okay 4.3

Crew

Customer service sucks. The airline has no definite answer regarding our concerns.

KTM
CAN
Good 7.6

Liked the crew members, really sweet and respectful.

No entertainment options (shared for two rows and is a small screen)

CAN
JFK
Good 6.0

Very uncomfortable flight back to the states for a 15 hour flight the crew was not that attentive

DEL
CAN
Okay 4.6

The crew was good.

My bags didn't arrive with the flight. Connectivity/ transfer issue to pheonix.

CAN
LAX
Okay 4.3

Liked the food and crew members.

The most ucomfortable seats I have ever travelled. I had a 13 hour trip which made it even more worse. Small leg room and bad back and bottom support. Would avoid if possible

Tue, May 1
KUL
EWR
23h 00m
Wed, May 2
EWR
KUL
21h 40m
Trip: 2 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3714 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
SFO
PEK
Excellent 8.0

I loved all of the entertainment options. The music was relevant, the movies were movies I actually wanted to see, same goes for the TV shows. Also, I really liked that you could play games on there with other passangers.

The food was not very good at all. They didn't have any options besides chicken with rice or beef with noodles. Maybe I just don' t like airplane food and that wouldn't be any fault of Air China.

PEK
LAX
Good 6.0

restroom lines were less due to limited choice of drinks which turned out positive specially when flight was full.

Had to call agency for confirming seats as web was never successful despite many try's. Agency in Washington was v good and helped. on long haul flights the choice of entertainment is poor. food could have been better

JFK
PEK
Mediocre 2.0

nothing

cancelled last minute, rescheduled for the next flight three days later

BOM
PEK
Good 6.0

restroom lines were less due to limited choice of drinks which turned out positive specially when flight was full.

Had to call agency for confirming seats as web was never successful despite many try's. Agency in Washington was v good and helped. on long haul flights the choice of entertainment is poor. food could have been better

JFK
PEK
Mediocre 2.0

nothing

very irresponsible! & no English

Thu, May 3
KUL
EWR
23h 00m
Fri, May 4
EWR
KUL
21h 50m
Trip: 2 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3714 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
JFK
PEK
Mediocre 2.0

nothing

very irresponsible! & no English

PEK
JFK
Mediocre 2.0

Nothing.

The flight was canceled but United and delta were still flying to New York. Air China was not working with them to help us. The earliest next flight was five days later...... their staff were extremely unprofessional. I asked to update to business class. One staff told me it was 1300usd, another one told me it was 3600usd, and one told me it was 10,000 usd???

SFO
PEK
Excellent 8.0

I loved all of the entertainment options. The music was relevant, the movies were movies I actually wanted to see, same goes for the TV shows. Also, I really liked that you could play games on there with other passangers.

The food was not very good at all. They didn't have any options besides chicken with rice or beef with noodles. Maybe I just don' t like airplane food and that wouldn't be any fault of Air China.

BOM
PEK
Good 6.0

restroom lines were less due to limited choice of drinks which turned out positive specially when flight was full.

Had to call agency for confirming seats as web was never successful despite many try's. Agency in Washington was v good and helped. on long haul flights the choice of entertainment is poor. food could have been better

JFK
PEK
Mediocre 2.0

nothing

cancelled last minute, rescheduled for the next flight three days later

Tue, Mar 20
KUL
EWR
21h 45m
Thu, Apr 19
EWR
KUL
24h 35m
Trip: 31 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 53752 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
EWR
PTY
Mediocre 3.0

I left New Jersey during snow storm. Flights had been cancelled on the previous days but our flight was not. It did not leave on time, had to switch planes before we actually took off. My luggage was lost. I did not make my connecting flight. Had sty over in Panama. Got to my destination a day late without my carry on ( checked at the gate...lost). Still have not located my other 2 bags. Very stressful expirence. Will not fly united again. Staff at my lay over was poorly trained at handling the situation and my luggage issue is taking a very long time to correct.

SFO
DCA
Good 6.0

Good service from crew. Fairly quick boarding process.

Aircraft seemed fairly new on inside, but didn't have power outlets. Small uncomfortable seats on a long flight that is almost always full.

IAD
RDU
Excellent 10.0

The efficiency and professionalism was excellent. Both legs of my trip went great!

EWR
POP
Good 7.3

The crew was very friendly on board. The gate crew were a little curt, but it was a full flight and they were really trying to get everyone on board quickly so I can't be too upset about that.

Few entertainment options - direct TV unavailable for about half the flight, WiFi also unavailable for the same.

SFO
MEX
Excellent 10.0

As expected.

No

Sun, Apr 29
KUL
EWR
23h 00m
Fri, May 4
EWR
KUL
21h 50m
Trip: 6 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3714 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
PEK
JFK
Mediocre 2.0

Nothing.

The flight was canceled but United and delta were still flying to New York. Air China was not working with them to help us. The earliest next flight was five days later...... their staff were extremely unprofessional. I asked to update to business class. One staff told me it was 1300usd, another one told me it was 3600usd, and one told me it was 10,000 usd???

PEK
LAX
Good 6.0

restroom lines were less due to limited choice of drinks which turned out positive specially when flight was full.

Had to call agency for confirming seats as web was never successful despite many try's. Agency in Washington was v good and helped. on long haul flights the choice of entertainment is poor. food could have been better

HFE
PEK
Okay 4.0

no in flight entertainment, food was horrible

BKK
PEK
Mediocre 2.6

Delay

JFK
PEK
Mediocre 2.0

nothing

very irresponsible! & no English

Fri, May 11
KUL
EWR
21h 40m
Tue, May 22
EWR
KUL
24h 35m
Trip: 12 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 53752 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
IAD
RDU
Excellent 10.0

The efficiency and professionalism was excellent. Both legs of my trip went great!

FRA
IAH
Excellent 9.0

Good Movie Selection, food was descent, no screaming children,

Layover in Frankfurt too long; Unable to sleep on flight, nearby windows were open creating too much light, seating a bit too close to relax.

LAX
HNL
Excellent 10.0

Cell phone holder and power outlets that actually work

Basic economy pricing

IND
IAD
Excellent 10.0

Excellent flight nice ground and flight crew

HKG
EWR
Mediocre 2.6

Nothing, absolutely nothing.

The flight attendants were pretty much what I've come to expect on U.S. airlines--overweight, older, and sloppy in appearance. One of them looked like she had rolled out of bed ten minutes before arriving at the gate. It was the complete antithesis to the flight attendants on Hong Kong Airlines. Ah, for the good old days of air travel. Before the plane ever took off it was announced the the entertainment system on the seat back ahead of those in comfort seats was not working and wouldn't be for the duration of the flight. Having paid an additional $239 for the comfort seat in the hopes of making a 16-hour flight go by a bit faster, this was unconscionable. The food was far inferior to Hong Kong Airlines. In short, it was the trip from hell.

Tue, May 1
KUL
EWR
23h 00m
Fri, May 4
EWR
KUL
21h 50m
Trip: 4 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3714 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
HFE
PEK
Okay 4.0

no in flight entertainment, food was horrible

PEK
JFK
Mediocre 2.0

Nothing.

The flight was canceled but United and delta were still flying to New York. Air China was not working with them to help us. The earliest next flight was five days later...... their staff were extremely unprofessional. I asked to update to business class. One staff told me it was 1300usd, another one told me it was 3600usd, and one told me it was 10,000 usd???

PEK
LAX
Good 6.0

restroom lines were less due to limited choice of drinks which turned out positive specially when flight was full.

Had to call agency for confirming seats as web was never successful despite many try's. Agency in Washington was v good and helped. on long haul flights the choice of entertainment is poor. food could have been better

JFK
PEK
Mediocre 2.0

nothing

very irresponsible! & no English

BKK
PEK
Mediocre 2.6

Delay

Tue, May 1
KUL
EWR
21h 40m
Sun, May 13
EWR
KUL
24h 35m
Trip: 13 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 2973 reviews
Overall
8.8
Boarding
8.9
Comfort
8.5
Crew
9.1
Entertainment
8.4
Food
8.3
MNL
NRT
Excellent 8.0

crew from the check in to airplane very good

SEA
NRT
Excellent 10.0

Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat.

NRT
JFK
Mediocre 2.0

Nothing

First, I did an online check-in and was able to secure a seat for the first leg of the flight, but was able to get any information on my second leg. So when I arrived at the Thai Airways counter to load in my bags I asked the Thai Airways representative about the missing information. His response was that he could not get into the ANA system and that I have to go to the ANA counter to ask for that information. Given that my layover in Narita was only about 45mins landing to going to the gate, I was not comfortable with not knowing if I would be on that flight or not. The Thai Airways representation at the boarding counter did help me a bit and got in touch with a guide in Narita to help me get my luggages and get to gate properly. I wanted to note that we did not arrive in Narita on time due to the high air traffic so the plane had to circle around for 15 mins. When we finally landed I had about 15 mins to get through the custom and ran to my gate. When I received my ticket I was shocked that I got a middle seat on a 13 hours flight! If I have known this earlier I would have paid for a better seat, but since I was not able to check-in online and didn't receive any info about this flight prior to boarding I was not allowed to change on this full flight. In addition, the plane ride was awful. The food was disgusting and the seat was very uncomfortable. The seat did not even recline back! I don't expect much from a short distance flight but for a 13 hour long flight, I at least expect the seat to be slightly better than sitting on a rock against a brick wall. All in all, this was a HORRIFIC EXPERIENCE I went through. The stress and the discomfort on the plane was an experience that no one should ever feel while traveling. It was an awful nightmare on an ANA flight. I would like a refund on this flight with no exceptions. Sincerely, Jessica Saesue

LAX
NRT
Good 6.6

ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight.

Late boarding caused us to miss connecting flights.

NRT
ORD
Good 7.6

crew very helpful from check in to deplane..i would suggest when arranging seat for couples or mother abd child make sure its to gether at first check in not later at another airport which was fine they did in manila..but from chicago they cant do it have to wait in japan and almost not done

the smell inside the airplane

Sat, May 12
KUL
EWR
21h 40m
Tue, May 22
EWR
KUL
24h 35m
Trip: 11 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 53752 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
LAX
HNL
Excellent 10.0

Cell phone holder and power outlets that actually work

Basic economy pricing

AUS
IAH
Mediocre 2.0

N/a

There was a name change needed for the flight..they weren’t able to support that at all resulting me cancelling the flight.

MEX
DEN
Okay 5.0

We did get to our destination.

Flight was late, as always. I couldn’t sit with my spouse. Rows are so tight, one can barely get in/out and we are smaller than normal size. Baggage fees make overhead compartment loading a real nightmare. I wonder what they will think of next to make flying an even more terrible experience.

IND
IAD
Excellent 10.0

Excellent flight nice ground and flight crew

AMS
IAD
Good 7.6

Good price.

It took you 4 days for you to get back to me with the confirmation number after I had requested it via e-mail. Also, you should note Lufthansa-issued documents never commence with "220-" and then the subsequent numbers. Lufthansa tickets are always issued with "2220-" at the beginning and then the subsequent numbers. You need to update your computers otherwise with the original Lufthansa-issued ticket number you provide at time of booking, the booking will not show up in Lufthansa systems.

Tue, May 8
KUL
EWR
23h 00m
Wed, May 23
EWR
KUL
21h 40m
Trip: 16 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3714 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
PEK
JFK
Mediocre 2.0

Nothing.

The flight was canceled but United and delta were still flying to New York. Air China was not working with them to help us. The earliest next flight was five days later...... their staff were extremely unprofessional. I asked to update to business class. One staff told me it was 1300usd, another one told me it was 3600usd, and one told me it was 10,000 usd???

SFO
PEK
Excellent 8.0

I loved all of the entertainment options. The music was relevant, the movies were movies I actually wanted to see, same goes for the TV shows. Also, I really liked that you could play games on there with other passangers.

The food was not very good at all. They didn't have any options besides chicken with rice or beef with noodles. Maybe I just don' t like airplane food and that wouldn't be any fault of Air China.

PEK
BKK
Excellent 8.0

The food was gross. The look and smell of it all was enough to make me just go hungry for the 5 hour flight. Airplane food is not for me.

HFE
PEK
Okay 4.0

no in flight entertainment, food was horrible

BKK
PEK
Mediocre 2.6

Delay

Mon, Feb 5
KUL
EWR
33h 20m
Tue, Feb 13
EWR
KUL
32h 55m
$1059
Trip: 9 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 10258 reviews
Overall
8.3
Boarding
8.3
Comfort
8.2
Crew
8.5
Entertainment
8.6
Food
8.1
ORD
DXB
Excellent 10.0

Perfect

COK
DXB
Mediocre 3.6

In cochin to Dubai flight , There was no space to put my carry on baggage, I ask the crew to find the place and put it, but one of the crew said there is a place in the front but she cant take it there, I told her if it is above my seat and close to my seat I don't mind to put , some body taken my space its your responsibility to find the place and put it. then she called her supervisor and the supervisor told me the bag is heavy for her, (the bag was only 7 kg). I have to take the bag all the way to front. The crew is very lazy and too much attitude, wont fly this flight any more.

DXB
JFK
Okay 4.0

The service was good.

Food was horrible.

BOS
DXB
Okay 5.0

We felt safe and the flight landed a bit early.

Boarding was a nightmare, couldn’t hear zones being called, etc. assigned seats had us in the middle and basically so confined we couldn’t eat when they gave us food. Very uncomfortable. I had such a bad experience I got online and paid for isle seats for the return trip, and thought maybe that’s what they wanted all along ..,

LOS
DXB
Okay 4.0

I missed my connecting flight and was left ro sleep at the airport without any assistance from the Emirates staff. I have to pay for another flight to get to my destination

Wed, Mar 14
KUL
EWR
41h 37m
Tue, Mar 27
EWR
KUL
41h 10m
$1081
Trip: 14 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4070 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.7
Food
6.6
BKK
CAN
Okay 4.6

CS did offer Priority Business class immigration and lounge

Booked 6 months in advance, at counter for return was advised that they had over booked and wanted to change my flights. All my reservations pre made with transportation and hotels, they want to change on day of departure???? NO! NO notifications, terrible counter service. No entertainment offered!!!

LAX
CAN
Okay 4.3

Crew

Customer service sucks. The airline has no definite answer regarding our concerns.

CAN
LAX
Okay 4.3

Liked the food and crew members.

The most ucomfortable seats I have ever travelled. I had a 13 hour trip which made it even more worse. Small leg room and bad back and bottom support. Would avoid if possible

KIX
KWE
Mediocre 2.0

The food is always bad, and they didn’t allow use of electronics (phones, and they didn’t like me using my iPod I suppose because it looks like a phone?) on a 6 hr international flight when there was NO individual entertainment and no screens. What’s worse is I went into the bathroom right after a flight attendant and there was urine all over the seat! She either did it and left it, or she saw it and hovered over it, leaving it for the next person. Not classy.

CAN
JFK
Good 6.0

Very uncomfortable flight back to the states for a 15 hour flight the crew was not that attentive

Sun, May 13
KUL
EWR
21h 40m
Tue, Jun 5
EWR
KUL
24h 35m
Trip: 24 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 53752 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
IND
IAD
Excellent 10.0

Excellent flight nice ground and flight crew

LAX
HNL
Excellent 10.0

Cell phone holder and power outlets that actually work

Basic economy pricing

EWR
PTY
Mediocre 3.0

I left New Jersey during snow storm. Flights had been cancelled on the previous days but our flight was not. It did not leave on time, had to switch planes before we actually took off. My luggage was lost. I did not make my connecting flight. Had sty over in Panama. Got to my destination a day late without my carry on ( checked at the gate...lost). Still have not located my other 2 bags. Very stressful expirence. Will not fly united again. Staff at my lay over was poorly trained at handling the situation and my luggage issue is taking a very long time to correct.

FRA
IAH
Excellent 9.0

Good Movie Selection, food was descent, no screaming children,

Layover in Frankfurt too long; Unable to sleep on flight, nearby windows were open creating too much light, seating a bit too close to relax.

EWR
POP
Good 7.3

The crew was very friendly on board. The gate crew were a little curt, but it was a full flight and they were really trying to get everyone on board quickly so I can't be too upset about that.

Few entertainment options - direct TV unavailable for about half the flight, WiFi also unavailable for the same.

Thu, May 10
KUL
EWR
23h 00m
Wed, May 23
EWR
KUL
21h 40m
Trip: 14 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3714 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
BKK
PEK
Mediocre 2.6

Delay

PEK
SIN
Excellent 9.0

Crew service was excellent. Food choice and spread was nice and I was able to eat well despite not eating the chinese dishes.

I wish the food was american chinese - like PF chang !

JFK
PEK
Mediocre 2.0

nothing

cancelled last minute, rescheduled for the next flight three days later

PEK
LHW
Excellent 8.6

The crew

Entertainment

PEK
SFO
Mediocre 2.0

So bad customer service

Mon, Apr 30
KUL
EWR
21h 40m
Thu, May 3
EWR
KUL
26h 50m
$1064
Trip: 4 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 2973 reviews
Overall
8.8
Boarding
8.9
Comfort
8.5
Crew
9.1
Entertainment
8.4
Food
8.3
NRT
ORD
Good 7.6

crew very helpful from check in to deplane..i would suggest when arranging seat for couples or mother abd child make sure its to gether at first check in not later at another airport which was fine they did in manila..but from chicago they cant do it have to wait in japan and almost not done

the smell inside the airplane

NRT
BKK
Excellent 8.0

More space than usual between chairs. Crew is friendly.

Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand.

SEA
NRT
Excellent 10.0

Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat.

HND
ORD
Good 7.0

Chose to fly directly across Pacific through multiple thunderstorms instead of routing through Alaska and Canada. Half of the flight was 4/5 level turbulence.

BKK
NRT
Good 6.3

Food was not good, seats not comfy

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Malaysia to Newark Flight Information

Flights Arrive in Newark
Flights Depart from Malaysia
Flight Price $703
Airlines Air China, United, ANA, Emirates, China Southern