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Copa performed as expected for the amount of money I was willing to spend for the flight; it wasn’t exceptional but it was not bad in any way either. The crew was good; friendly and straightforward. The food was airplane food, so no expectations there and the entertainment was lacking but that was my fault for owning an IPhone with a charging port that’s not compatible with the rest of the world. I’d fly Copa again.

No cumpli mencionado trayecto por reasignacion de Copa Pero extraviaron mis maletas por su culpa

More information is needed on travel Requirements in the check in website

I liked the friendliness of the crew and comfortable flight. All good.

At 15 mins after takeoff captain inform plane needs to return to Medellin because a technical situation. The change flight to next day directly to Puerto Rico. They'll pay for hotel (a specific one), dinner, next day breakfast and transfers from and to airport. But when get to the hotel, hotel administration informs they don't have rooms available and that they did not confirm 'anything' to the airline. We wait until night, and nothing happens. My group of four stay in a hotel nearby and pay for it. Next day during check-in we explain to de counter employees all details and they call and make 'some things' and pay us hotel and dinner expenses. This employees are super heroes for us. Airline keeps us waiting for hours to resolve the situation. They could tell us, right away, that we select any hotel, pay for it and bring receipts next morning.

Everything was good. But this airline doesn't give ANY food. You have to pay for everything, including water.

Sería bueno informar que el vuelo es de bajo costo y saber que hay que pagar a bordo para conseguir algo de comida.

The worst experience I could have. They are not efficient

Half of the computers to print bags labels weren't working Not enough people to check bags I missed my flight

Seats don't recline. Took my water away at the gate, the one I got AFTER the security check. Said "no liquids", while others were carrying duty free without problems. Made me buy water on the plane for $3.

Tuvimos una hora de retraso en la salida de Madrid

Avianca could very well be the worst airline. $100 for a carry-on? Give me a break! Service is non existent. Really look somewhere else.

The personal at the front desk in Manaos was awesome, I have never experience anything like that before, the person who attended me deserves to have a promotion I still remember him, very educated, kind but overall he could put himself on your position

I did not like anything, first time I use company and for sure it will be the last time, they charge for simple operations that any other average airline wouldn't charge.

GOL made the flight experience a true delight. Everything was smooth, from the check in process, to the disembarking moment.

Boarding was very expedite. The chairs are fixed you can't rest comfortable during the flight.

My experience was amazing! They helped my elderly mother board on early through a wheelchair and were accommodating to have us sit together since our seats were in different locations. When landing at the airport in GUA they were very helpful with full of hospitality.

Flight departure late. Got late in Colombia making us take a different flight next day. Avianca airport crew messed up my ticket so when a I got in Brazil I didn’t have a ticket for my destination. Had to buy a new ticket out of my pocket.

The flight was overbooked and the solution gave was unrespctful. I arrived 4 hour in advance in the airport and only after 2hous was possible suggest a different ticket with another company LATAM, I have accepted, but when I was checking in at LATAM the tickets was issued without luggage, what it is absurd since I have bought my tickets including it since the beginning. Due to the timing for the next flight was not possible return to Avianca to claim due to the distance between Both companies Avianca and Latam since were located in different terminals. I have insiste to the crew of Latam to call Avianca to solve it, but they could help they were alleging that only paying a thousand pesos Mexicans ($1,000 MXN) to dispatch my luggage would be accepted and I have no money at all. So I had to beg for others passagens, it was an humiliating to exchange luggage with who was platinum in order to return back the luggage in the connection airport in Brazil (GRU). I have no clue that a judicial process would be taken from my side due the lots of stress in sequence by the non professional treatment with a passenger that was just following everything said by Avianca.. Long hours of waiting until next flight and only arrive at final destine in 6hs later..

Flight delayed, boarding time kept changing, not good. Nee firm information given each time.

No meal on a cross country flight? SFO-MiA is pretty much the definition of a coast to coast flight. No meal provided. Sky high wi-fi rates too. Stop nickel and diming your customers.

just overall disappointing, not a treat to travel these days....paying for Main Cabin Extra was not worth it.

May never fly American again Delay in take off WITHOUT EXPLANATION Cabin freezing Crew NASTY entertainment did not work entire flight

Flight was delayed, I tried to leave 2days earlier was told to report to airport for standby only to be turned away after paying for an Uber both way from Little Elm TX.

Do a bit better with n first class offer some real food and pillows

The flight from Guadalajara to Dallas had mechanical issues, and was delayed every half hour for 4 hours until we were told to rebook. As it was during the busy holiday break, most flights were fully booked and travel that day was unavailable. The only saving grace for American Airlines was their ticketing staff that maintained their composure and did their best to accommodate all the disappointed and frustrated passengers.

Staff were very helpful to my dad in a wheelchair. Thank you.

Unfortunately we had turbulence because of the weather and when we were about to land in Miami, the pilot brought the aircraft quickly up because another plane was in its way. The pilot was remarkable however we weren’t told until we started our second descent. Our flight was GOOD. The flight from Miami to Hartford was packed, so many people. It was late at night and we were tired and just wanted to be home. Obviously, the aviation staff preformed well.

My first time flying American Airlines, my first flight to CLT was wonderful and flight attendants was nice and had great customer service. My second flight from CLT to NY was very delayed due to whatever reason the crew was not greeting other than that I’m rate 8 .

Not much seat room, but that was unexpected. But the seat headrest was very uncomfortable.

So bad. The check in process was laborious and the check in agent didn't seem to know how to manage the process efficiently and was confused about how to check in my son's sports equipment. The baggage fees were outrageous and so expensive. $90 for a carry on bag? And $200 additional for 2 check ins. The security lines were insanely long and the terminal was not very nice in the Spirit area. $5 for a water on board. It was my first and last time flying Spirit - I tried to save $ by flying them due to the accommodating schedule but I should have paid for Southwest, because it would've actually ended up less expensive due to the free bags with Southwest. There were no charging ports on the airplane, no wifi and really uncomfortable seating. The flight crew were great though, courteous and efficient in their boarding. Flight was delayed 1 hour, but we made up 15 minutes in flight.

They pressure me buy a new ticket,but I was buy a for both I'm not happy

Plane two hours late. Missed flight to Boston. Spirit should have already reticketed us at the last jet blue flight. But no. No help, only confusion. Reticketing line a mile long. Agent couldn’t care less whether I lived or died. Offered flight two days later - unacceptable. Now going - hopefully - via Orlando to Boston with a 7 hour layover. Locator GJLSJG BTW, am a travel counselor at a large corporate agency.

We reached alomat 45 mins before but we were not allowed to checkin. I tried check in online 4 or 5 times but was always getting an error. The agents at Boston logan airport were very very rude and unwilling to help inspite of the fact that we were travelling with a small kid. Finally I was unable to checkin my bag and we ended up booking other airlines for Miami. Finally understood that we were unable to check in online coz we had a kid with us and we that when there is a kid, we have to check in at airport.

They're terrible. 3 to 4 hours delayed. Also they don't even offer you water in the flight. You have to purchase everything. The seats are so uncomfortable. Never again will flight with them.

This was my first and my last time flying with Spirit Airlines. From checking in to de-planing it was not an enjoyable travel experience. Everything felt very budget and amateur hour. I will commend the employees I encountered for trying to do what they could to improve the situation. However, they couldn’t make up for all the other things - small uncomfortable seats with no usb plugs, no entertainment options, lack of adequate staff to assist with check in, etc. Even if the ticket price is more, I will choose another airline next time.

I miss my flight because I didn’t have enough time to get to my connecting flight

Very bad. Plane delayed. Crew not nice. Luggage weight limit is 40lbs and they overcharge for over weight

I liked that bag check was rather quick and efficient. The airplane chairs on the first leg of the trip were hard and uncomfortable. Also, the cabin temperature was too cold. The lady giving seat assignments took entirely too long. She said she would call me back to the desk in 5 minutes, and she never called me back.