Correction it was Doha to BKk I had seating problem. Phl to Doha was a goody
Pros: "As always crew magnificent"
Pros: "Wifi !!!!"
Cons: "Bigger seats"
Pros: "Tripulación muy atenta"
Pros: "The A330, despite being an old plane, had really good recline."
Cons: "The entertainment was very outdated."
Pros: "Too crowded"
Cons: "One more staff will be better"
Pros: "The service as usual on Qatar is excellent"
Cons: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"
Pros: "All crews are helpful especially to parents traveling with young kid."
Cons: "More variety of food would be great"
Pros: "Good Service.Efficient"
Cons: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."
Pros: "The Crew was amazing. The Seat were the best Selling point fort business class"
Cons: "More space for the arm rest ans legs space"
Cons: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Pros: "Good service/Crew food quality and choice good."
Cons: "Need more choice of British TV Programmes rather than American"
Pros: "Good entertainment."
Cons: "Very cramped seating."
Pros: "Good leg space, friendly crew, excellent plane."
Cons: "This is for ALL airlines: It takes so long to get off the plane!"
Pros: "Plane was very empty so it allowed us to spread out."
Cons: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Pros: "Went out of their way to be helpful"
Pros: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Cons: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Pros: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Pros: "Crew were good, food was decent"
Cons: "Equipment/electronics was a bit dated."
Pros: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Cons: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Pros: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Cons: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Pros: "Individual service, happy and natural looking crew, comfort and company aim."
Pros: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Pros: "everything went smoothly, no delays, boarding was easy and quick"
Pros: "All around great airline. Comfortable for super long flights and completely accommodating."
Pros: "Flight attendants very nice"
Cons: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"
Pros: "Films Service"
Cons: "Not enough films"
Pros: "Heavenly for an airplane ride!"
Pros: "see above"
Cons: "see above"
Cons: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Pros: "Good, drinks, service and entertainment system."
Pros: "Although we flew economy, we received excellent service from an attendant from the Philippines."
Cons: "We have no complaints."
Pros: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Pros: "Loved the food and entertainment."
Cons: "Not enough leg room and space between the chair in front."
Pros: "Stopover in Doha fun. The people are so friendly."
Cons: "Crew nice alway take care customer"
Pros: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Pros: "Comfortable seat and good service"
Pros: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Cons: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Pros: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Pros: "Nice and spacious aircraft."
Cons: "Some confusion on Hindu meal and vegetarian meals."
Pros: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Pros: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Cons: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Pros: "The staff"
Cons: "I thought the flight was fine :)"
Pros: "Attentive service ready to appease any request very clean toilets"
Cons: "Type of aircraft Films Selections in particular World Group not changed much since April"
Pros: "I will fly Qatar again"
Pros: "Top notch service by Qatar airline. They accommodated us. We don't eat beef or chicken and didn't know you could request vegetarian online before flight. They found a fish meal and informed us to apply for meal online."
Cons: "Seats too close. Person in front was in our lap almost."
Pros: "The entertainment and food was great. The service as well. They are very attentive to any request."
Cons: "When it was time to leave Doha, Qatar there was a massive delay which caused us to be late for any upcoming transfer in BKK. That told me that my would be delivered the next day. I am currently trying to figure out whether they have my bags or not."
Flight was smooth, staff professional. No problems.
It was a wonderful flight
This was very pleasant experience for us. The wheel chair assistant Mr Martinez did an excellent job. The crew very pleasant. I am glad we flight with AA Best regards, Soraya
Flight was all round smooth and we got there 20min earlier.
Delayed flight for 30 mins had to sit on runway
…sat in a window seat with a window that was either dirty or fogged over and couldn’t see out. …the flight was delayed and late for unspecified reasons.
Cons: "Understanding the COVID situation but they can give more than a bottle of water (3oz) and a bag of pretzels 🥨 (50 grams) and yet they charge full fare prices and worse extra for any bags!!!!"
Pros: "On time"
Cons: "More seat room"
Pros: "The crew was respectful and friendly, the seat was comfortable"
Pros: "empty plane awesome"
Cons: "Not a thing. Good airline, all the way around"
Cons: "The jerks left early despite the fact that security and baggage were backed up. We ran to our gate and barely missed the flight. Jerks! Who leaves early when so many passengers are missing?!"
Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"
Pros: "Food options were good. We got 3 meals."
Cons: "I paid $70 for what I thought was Updating my seat to bulkhead section and it ended up being for me just selecting my seat. Epic fail."
Cons: "The American Airlines staff seemed like they were in a bad mood, not very friendly. Nothing outrageous though."
Pros: "The flight itself was good however, the cancellation/rebooking process by the airline carrier was less than satisfactory."
Cons: "The airline carrier was not very accessible. I was on hold for a long period of time (during late night hours) for questions."
Pros: "efficient boarding process, friendly crew"
Cons: "boarding time was delayed, too hot, seat was in the last row middle, crew delayed the flight unnecessarily by trying to seat a family together, lights were on when people were trying to sleep at midnight"
Pros: "Airline crew was amazing and handled a person in need of medical care great!"
Cons: "The manager at the check in counter was rude and acted as if we were bothering him because we were checking in. He spoke to my husband as if he were a child and kicked another AA staff from behind the desk because he was ‘the manager’. I’ve never witness such unprofessionalism in my life."
Pros: "On time despite ground hold"
Cons: "Having flight attendants board with 4 bags and taking most storage"
Cons: "Multiple delays with no updates."
Cons: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."
Pros: "Yes the flight was slightly empty so I had a ton of room!!!!"
Cons: "A delay in take off"
Cons: "Too much delay"
Pros: "Loved the seat back lcd entertainment"
Cons: "Not accepting Apple Pay. Who wants to dig out the wallet."
Pros: "Short flight"
Cons: "It was so ht on the aircraft, Almost no aircirculation"
Pros: "I appreciated that they were interested in the general welfare of the whole craft in the midst of storms."
Cons: "The long delays, the cancellation near midnight, the long lines to what I thought was going to be some type of reimbursement for all the inconvenience at now having to find lodging for the evening, spend an entire day back at the airport, and transport myself from the NEW airport they made available for me from the original airport I had chosen. Absolutely NO compensation or reimbursement due to "weather." While I understand they can't control the weather, this is literally one of the greatest elements in their company. They should have provisions FOR it. Running out of airlines I could trust and rely on, and thought American would deliver. But No, not even this one. Extremely disappointed and staying away from AA."
Pros: "That it got me home"
Cons: "With one exception, personnel very unfriendly."
Cons: "Just never enough leg room❗️"
Cons: "Complementary reservation 24 hrs before flight. B-757 was smallest airplain I ever fly over atlantic."
Cons: "air conditioning did not work well. heat was coming into the plane from the windows."
Pros: "Nice new Aircraft. Good service. Reasonable food."
Cons: "Seats have little leg room. Like most....thry pack them in!"
Pros: "Flight was delayed. No food offered."
Pros: "Smooth flight and on time."
Cons: "Small plane. Even small carry-ons had to be gate checked"
Pros: "The main crew person checking us in was very nice and attentive, tried to keep me posted on changes, and remained pleasant even though some were getting upset."
Cons: "flight was delayed, staff didn't update us so people were getting upset and irritable while waiting to hear. Then flight times changed without announcements, upsetting some."
Cons: "The airline did not inform us that the flight lands and passengers would need to travel by bus to the terminal. Just a surprise. I would like to know when booking the flight."
Pros: "Business seats comfortable."
Cons: "Crew was friendly. Not always professional."
Pros: "The crew is good"
Cons: "No comfort in the light"
Pros: "Great service and Manchester is way better than flying to Boston"
Cons: "Your rating app doesn't have a N/A option"
Cons: "Carry on luggage does not fit for the whole plane. We had to check and wait for it to be unloaded in the jetway."
Cons: "Crew a little slow flight departed later all wwll"
Pros: "Refreshments we're good and the crew was nice."
Cons: "There weren't any screens in the headrests for individual movie-viewing."
Cons: "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
Pros: "Polite and professional:-)"
Pros: "The seat"
Cons: "Some crews are not have a nice customer service"
Pros: "The crew was great."
Cons: "On our way to Japan, the flight didn't wait for us though we were on the ground. We had 4 h lay over and missed it by 20 min which was by their system confusion. We missed our christmas plan and business prep time in Japan. Then on our way back, the plane turned around to the gate to pick up customers causing 40min delay. Made us furious. They gave us $200 credit each for our missing flight but we think we deserve more."
Cons: "Food purchase options and better snacks"
Pros: "Used miles to upgrade to Premium Plus. Excellent seat and food!"
Pros: "Crew was great."
Cons: "Entertainment center."
Cons: "Flight left 2 hours late and we sat in plane whole time. Crew did nothing to make the wait better. Horrible experience."
Cons: "not delayed would surely have been better"
Pros: "Entire crew members, food, hospitality & aircraft !!"
Cons: "I couldn’t get my aisle seat & missing my Hindi movies.."
Pros: "Crew was very friendly and professional."
Cons: "Pillow for back support would be nice. More Japanese food choices would be nice also."
Pros: "This United flight was really an embarrassment when it comes to international flights for many reasons."
Pros: "Great crew, food was good"
Cons: "Still need updated seating for room and comfort"
Pros: "Spacious enough (for economy), decent food, no delays in boarding or in schedule"
Cons: "I was surprised at the rudeness of the female staff towards people who didn't understand her the first time she said something. Obvious looks of anger and condescending tones towards those people spoke to poor customer service; however, one male staff was really friendly and fluent in Japanese. Very helpful"
Cons: "The issues was the ordering of tickets. Purchased through ANA but flight was handled by American. 1. Seats for 5 tickets were scattered all over the plane 2. All seats were middle seats and cost more to have an isle seat. Cost extra $500 to change so family was together. 3. No communications that flights were American Airline flights leaving LAX from American's Terminal, not Bradley. Only found out when calling ANA to change seats. 4. ANA could not change seats so had to call American. All-in-all this was a terrible experience in ticket purchasing."
Pros: "Toilet is clean and seat is pretty comfortable for a long flight"
Cons: "Food taste is no good, no child meal and entertainment choices so limited and earphone is not comfortable specially for a long flight. No priority boarding with kids"
Pros: "The crews were very kind and friendly."
Cons: "I bought a ticket for ANA but my flight was United. It was ok but I payed extra to get flight with ANA so I was disappointed a bit."
Pros: "I always feel merely "tired" after the Denver-Tokyo flight on UA's 787 Dreamliner. On all other aircraft, I always feel "exhausted" after an intercontinental flight. The increased humidity and pressure make an incredible difference. As usual, I paid a ~$300 premium to take this flight (HKG-NRT-DEN and back) rather than cheaper HKG-SFO-DEN or HKG-SEA-DEN routings, which feature 777 or A330 aircraft."
Cons: "As long as you don't expect the level of service you would receive on an Asian carrier, United is fine. As usual, United's cabin crew are simply not generally gentle and welcoming. They get their jobs done, and I feel safe with them, but I don't look forward to interacting with them. I wish ANA would operate NRT-DEN!!!"
Pros: "Mostly a good experience."
Cons: "The WiFi and TV touchscreen were broken and some of the crew were a bit short with me when I was trying to order snacks and drinks during the flight."
Cons: "Hello I would like to submit a formal complaint. I could not complete early check in yesterday due to website maintenance. I arrived to the LAX airport on time today and due the misdirection of the ticket attendant I wasn’t able to select a seat, which I tried to do online approx 24 hours ahead of time but the site was not working or down. I’m a larger person with spinal impairments and unfortunately I was given a middle seat. This will undoubtedly cause significant pain during and after this long flight. I’m very displeased with this and I would like to request a credit or like compensation for my trouble and suffering. Advance thanks for your understanding. "
Cons: "Except for this one male crew, the Asian women were mean/rude. I always try to fly with ANA or JAL to Hawaii and I thought my flight back was also ANA, but it was UA. Food and crew are ALWAYS better with ANA and JAL I wonder if UA crew have ever flown with ANA or JAL..."
Cons: "Passenger next to me didn’t fit in his seat and used 1/3 of mine. Not ok for 14-hour trip."
Pros: "Great customer service"
Cons: "My dear was extremely uncomfortable"
Pros: "Crew was fast"
Cons: "Food was too little and not so great"
Pros: "Flight attendants were very pleasant and helpful. Food selections were very good. Lavatories were well maintained throughout the 14-hour flight, which is very much appreciated."
Cons: "Movie selections could be a little more current, but the options presented were fine."
Pros: "The flight attendants were wonderful."
Cons: "The food was so so - I left very hungry (which is not so good for a diabetic). One of the toilets overflowed and soaked the carpeting by the bathrooms. There was an out of order sign on the door - but no sign indicating the rug was soaked. I left my shoes by my seat - had to throw my socks away. Movies & entertainment was mediocre."
Pros: "Arrived early. Nice that no weight restriction on carry-on baggage. Too large a fraction of passengers in Boarding Group 4."
Cons: "Size restriction on personal item was smaller than other airlines, causing me to use a smaller backpack than I would have preferred. The entertainment screen was not very nice: hard to move cursor arrow to buttons and to press; no evident way to increase brightness."
Pros: "Service all crew excellent"
Cons: "Boarding tome"
Pros: "The flight was smooth and staff was courteous."
Pros: "Lots of good movies to watch; inflight meal was pretty tasty."
Cons: "Couldn't check in on line; couldn't get a seat at airport check in and had to get assigned at the gate. Understand that the flight was fully booked but still was a little uncomfortable as I couldn't get an aisle seat."
Pros: "I wouldnt know"
Cons: "I didnt like that I was charged almost a full month after the booking and wasnt reimbursed for ANAs fuckup"
Pros: "Love the cookie! Good crew."
Pros: "Departure and arrival were on schedule."
Cons: "We booked a flight on ANA Airlines specifically for our trip to Japan. However, upon arriving at the airport to board our plane we discovered the flight was operated by another carrier. Out intent and desire was to fly on ANA."
Pros: "Flight was only about 25% full so we have lots of room to stretch out. Appreciated the vegetarian option for the meal. It was tasty."
Pros: "Large selection of movies to keep me entertained throughout a 13 hour flight."
Cons: "The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep."
Pros: "Nothing. Never again"
Cons: "Rude and unhelpful. No empathy or concern. Erik"
Pros: "There was a nice selection of entertainment"
Cons: "The plane was not comfortable at all for an International flight. United should invest in bigger planes for flights over 6 hours. I could hardly sleep since the seats were so uncomfortable. Further, I was unable to get up and move around as much as I had on other international flights. There was no room on this plane to walk around and stretch. The food was mediocre. Quantas, Air China and Japan Airlines have much better meals."
Pros: "I liked the power outlets that were available, as well as the USB! I have trouble sleeping on flights, but the great options for the in flight entertainment made it more than bearable. I will always choose to fly United now."
Cons: "$660 in baggage fees for a military traveller who signed up with a U.S. Flag carrier. The whole purpose of choosing United was their baggage limits, instead its just a code-shared flight with ANA as the operator and I end up paying loads to bring home equipment. Will use a budget airline that is more upfront with their fees next time."
Pros: "Ticket price"
Cons: "Long layover"
Cons: "delayed for typhoon then delayed another day because air traffic control delayed my connector"
Pros: "Easiest boarding process I've ever had. Terrific!"
Cons: "No in flight entertainment, small cramped"
Pros: "I was able to book a seat last minute when I had to extend a trip"
Cons: "Lack of personal entertainment. The food was lacking. A passenger behind me asked a steward for help (she thought there was a prob with the airflow). He told her "Turn it on then." Unbelievable."
Cons: "Ana flight attendants are the best!!! Excellent service cheeers"
Pros: "About as comfortable as a trans-pacific flight gets in economy class. Plenty of leg room, great entertainment choices, surprisingly good food - and plenty of it, by the time breakfast came around I was actually too full to eat it!"
Pros: "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
Cons: "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."
Pros: "good movie selection"
Cons: "couldn't reserve seat in advance; told 3 different things when I bought ticket"
Pros: "the japanese speaking flight attendant was exellent! she was very observant to passengers needs. i was also pleasantly surprised by the entertainment system."
Cons: "there was a flight delay due to maintenance, which was inconvenient."
Pros: "The seating was surprisingly comfortable. There was plenty of leg room."
Cons: "Nowhere to store one's belongings in the seat I was assigned. It was difficult to get anything needed during the flight that was stored in the overhead (3 seats back)."